Top Tools at a Glance
Best for Lightweight AIOps for lean IT teams | User Review "Atera’s All-in-One Dashboard Saves Me Time—Seamlessly Jumping from Tickets to Remote Sessions" ![]() NN Nadia N. Small-Business (50 or fewer emp.) | ||
Best for Deep service mapping with enterprise-scale correlation | User Review "Streamlined Monitoring with Complex Initial Setup" ![]() SV Shubham V.
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Best for Instant microservice-level observability | User Review "Exceptional Monitoring with Automated Ease" ![]() AR Abhishek R. Mid-Market (51-1000 emp.) | ||
Best for Autonomous full-stack diagnostics | User Review "Dynatrace Grail: Super Useful for Finding and Organizing Information" ![]() TI Tim I. Enterprise (> 1000 emp.) | ||
Best for Cross-telemetry cloud observability | User Review "Fast, Unified Observability That Speeds Up Production Root-Cause Analysis" U Verified User Mid-Market (51-1000 emp.) | ||
Best for Predictive anomaly intelligence | User Review "Reliable insights & easy to use observability tool." U Verified User Enterprise (> 1000 emp.) | ||
Best for AIOps-activated service desk operations | User Review "SysAid Customer Review" A Verified User Enterprise (> 1000 emp.) | ||
Best for | User Review "All-in-One Monitoring Hub for Metrics, Availability, Synthetics & Alerting" ![]() VC Vikas Kumar C. Mid-Market (51-1000 emp.) | ||
Best for Autonomous resource right-sizing | User Review "Effortless Resource Optimization, High Impact" ![]() TC Teja C.
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Best for Developer-focused performance insight | User Review "End-to-End E‑commerce Monitoring That Quickly Pinpoints Checkout Friction" RK Raghavareddy k. Mid-Market (51-1000 emp.) | ||
Deep service mapping with enterprise-scale correlation
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Instant microservice-level observability
Autonomous resource right-sizing
Buyer's Guide: AIOps Platforms
All AIOps Platforms Tools
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users appreciate the ease of use of Atera, benefiting from its intuitive design and centralized functionalities.
Users value Atera's time-saving automation and scripting features, enhancing efficiency and streamlining deployment processes.
Users commend Atera for its automation capabilities, which significantly reduce deployment time and enhance service monitoring.
Users note the missing features that limit customization and report loading times, indicating potential for improvement.
Users note limited features for customization and navigation, highlighting a need for improvement in the Atera platform.
Users experience feature issues including resource consumption, unstable performance, and limited customization, affecting usability significantly.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users find ServiceNow IT Operations Management to be very easy to use, enhancing management and understanding of IT assets.
Users value the complete visibility provided by ServiceNow ITOM, enhancing their understanding of the entire IT landscape.
Users appreciate the comprehensive monitoring capabilities of ServiceNow IT Operations Management, enhancing visibility across their IT landscape.
Users find the learning difficulty of ServiceNow IT Operations Management to be a significant barrier to effective implementation.
Users find complexity in SKU bundling and tier structures, complicating access to advanced features and service management.
Users find ServiceNow IT Operations Management to be expensive, with high costs and inflexible licensing options hindering adoption.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users appreciate the ease of use of IBM Instana, making application performance monitoring straightforward and accessible.
Users value the comprehensive monitoring capabilities of IBM Instana, enabling effective performance tracking and real-time insights.
Users value the real-time monitoring capabilities of IBM Instana, enhancing their app performance and insights daily.
Users express concerns over the high costs of IBM Instana, especially for extensive monitoring and large environments.
Users find the user interface issues in IBM Instana frustrating, often feeling lost among cluttered components.
Users criticize the high pricing of IBM Instana, which can be prohibitive for smaller organizations and extensive monitoring needs.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users admire the comprehensive application observability provided by Dynatrace, enhancing insights across their entire IT landscape.
Users find Dynatrace incredibly easy to deploy, with a single installer simplifying the setup process significantly.
Users value the effective monitoring of Dynatrace, enhancing service restoration and providing insightful application observability.
Users find the learning curve steep for configuring alerts and automated actions in Dynatrace.
Users find learning difficulty with Dynatrace, especially regarding alert creation and training for inexperienced teams.
Users find Dynatrace to be expensive, especially when adding new features that the team desires.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users find Datadog's ease of use enhances their analysis and dashboard development experience significantly.
Users appreciate the intuitive monitoring and customizable dashboards offered by Datadog, enhancing their user experience significantly.
Users appreciate the real-time monitoring capabilities of Datadog, enhancing efficiency and support across their organization.
Users find Datadog's pricing to be expensive, suggesting it should be more affordable for better accessibility.
Users find the learning curve steep, especially for newcomers, making efficient use challenging due to its complexity.
Users are concerned about pricing issues, noting that costs can escalate unpredictably, particularly for logs and features.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users appreciate the effective monitoring capabilities of Rakuten SixthSense, significantly improving MTTD and MTTR in applications.
Users love the efficient alerting system of Rakuten SixthSense, facilitating easy monitoring of server issues.
Users commend the excellent customer support from Rakuten SixthSense, facilitating smooth implementations and timely issue resolution.
Users find the complex setup challenging, requiring significant onboarding effort despite responsive support.
Users find the poor documentation of Rakuten SixthSense Observability frustrating, hindering their overall experience and setup process.
Users report alert issues with false positives and desire improved report delivery for better monitoring functionality.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users appreciate the intuitive interface of SysAid, enhancing user interaction and IT process management.
Users commend SysAid's excellent customer support, noting their quick response and effective solutions for any issues.
Users appreciate the user-friendly interface and extensive features of SysAid, enhancing support and interaction.
Users feel that SysAid needs further enhancements, particularly in the missing features of its asset module and interface.
Users find the steep learning curve of SysAid challenging, particularly for setup and workflow design.
Users find limited customization of dashboard charts and UI frustrating, impacting their overall experience with SysAid.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users appreciate the user-friendly interface of Elastic Observability, making monitoring and analysis quick and efficient.
Users value the detailed insights and real-time monitoring of Elastic Observability, significantly enhancing issue resolution and reducing downtime.
Users value the excellent data management in Elastic Observability, facilitating easy integration and insightful analysis.
Users find the complex configuration challenging, particularly in managing costs for larger companies effectively.
Users find the complex setup for larger companies cumbersome, leading to challenges in cost management and optimization.
Users find the lack of log integration in Elastic Observability limits access to comprehensive application information.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the cost optimization capabilities of IBM Turbonomic, enhancing resource efficiency and reducing cloud expenditure.
Users value the automation capabilities of IBM Turbonomic, which enhance efficiency and optimize resource allocation effectively.
Users find IBM Turbonomic to be easy to use and navigate, greatly enhancing their operational efficiency and productivity.
Users find IBM Turbonomic's complexity in the user interface challenging, particularly for those new to AIOps.
Users find the steep learning curve of IBM Turbonomic challenging, particularly for those new to AIOps.
Users find the pricing quite high, along with challenges in setup and limited cloud provider support.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the real-time monitoring of New Relic, enabling proactive detection and resolution of issues for optimal performance.
Users admire the ease of use in New Relic, highlighting its intuitive UI and seamless navigation.
Users value the real-time monitoring of New Relic, enabling proactive detection and resolution of performance issues.
Users find New Relic expensive as costs rise unpredictably with increased usage, complicating their budgeting and planning.
Users find New Relic's pricing issues frustrating due to unpredictability and costs that escalate with usage.
Users find the complexity of New Relic overwhelming, particularly during initial setup and feature navigation.
Written by G2’s researcher using verified user reviews and product data, with no personal bias.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users praise the adaptability and efficiency of Digitate's ignio AIOPS in streamlining IT operations and reducing effort.
Users value the seamless automation capabilities of Digitate, enhancing efficiency through integrated alert management and actionable insights.
Users value the excellent customer support from Digitate, enhancing their experience and enabling focus on business goals.
Users express frustrations with the time-consuming implementation of solutions and lengthy support ticket resolutions.
Users find the setup complexity of Digitate challenging, particularly for customization and initial configuration.
Users find the difficult learning curve of Digitate challenging, impacting initial effectiveness and user adoption.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the comprehensive monitoring capabilities of Site24x7 for both websites and cloud resources.
Users find the ease of use of Site24x7's interface and setup highly beneficial for monitoring resources.
Users value the real-time monitoring capabilities of Site24x7, enhancing their oversight of cloud resources effectively.
Users experience alert issues like unexpected monitor additions and difficulties managing server monitoring during off hours.
Users find the learning curve steep, as the abundant information necessitates additional tutorials for proper understanding.
Users note the absence of packet loss data graphs, which detracts from the comprehensiveness of the monitoring features.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the reliable alert notifications of PagerDuty, ensuring timely and dependable communication to avoid missed incidents.
Users value the reliable alerting system of PagerDuty, ensuring timely alerts and reducing incident response times effectively.
Users appreciate the reliable alerting capabilities of PagerDuty, ensuring timely responses and reducing incident resolution time.
Users often face alert overload, leading to confusion and stress during incidents, affecting overall experience with PagerDuty.
Users find PagerDuty expensive, which adds to the stress of managing alerts and services effectively.
Users face complexity issues with PagerDuty's unintuitive UI and overwhelming alert systems, hindering effective on-call management.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users value the effective alerting system for reducing noise and automating incident management workflows.
Users value the effective alert management that reduces noise and streamlines incident handling in BigPanda.
Users value the automation of workflows in BigPanda, enhancing efficiency in incident management and reducing noise.
This description is provided by the seller.
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Users find Siit incredibly easy to use, seamlessly integrating support processes within existing tools like Microsoft Teams and Slack.
Users love the seamless integrations of Siit with Notion and Microsoft Teams, enhancing support and HR processes effectively.
Users value Siit's responsive customer support, appreciating the team's communication and availability during the deployment process.
Users find Siit's inadequate reporting limits insights and customization options, affecting overall support operations.
Users feel that Siit lacks inadequate reporting features, limiting their ability to gain insights into support operations.
Users often face integration issues with Siit, particularly regarding limited connections to other platforms like Google Drive.















