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Best AIOps Tools for Medium-Sized Businesses

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Lightweight AIOps for lean IT teams

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Atera

Deep service mapping with enterprise-scale correlation

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ServiceNow IT Operations Management

Instant microservice-level observability

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IBM Instana

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17 Listings in AIOps Platforms Available
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G2 recognized IBM Instana
Why buyers love it?
Pros and Cons

Users appreciate the ease of use of IBM Instana, making application performance monitoring straightforward and accessible.

Users value the comprehensive monitoring capabilities of IBM Instana, enabling effective performance tracking and real-time insights.

Users value the real-time monitoring capabilities of IBM Instana, enhancing their app performance and insights daily.

Users express concerns over the high costs of IBM Instana, especially for extensive monitoring and large environments.

Users find the user interface issues in IBM Instana frustrating, often feeling lost among cluttered components.

Users criticize the high pricing of IBM Instana, which can be prohibitive for smaller organizations and extensive monitoring needs.

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G2 recognized Atera
Why buyers love it?
Pros and Cons

Users appreciate the ease of use of Atera, benefiting from its intuitive design and centralized functionalities.

Users value Atera's time-saving automation and scripting features, enhancing efficiency and streamlining deployment processes.

Users commend Atera for its automation capabilities, which significantly reduce deployment time and enhance service monitoring.

Users note the missing features that limit customization and report loading times, indicating potential for improvement.

Users note limited features for customization and navigation, highlighting a need for improvement in the Atera platform.

Users experience feature issues including resource consumption, unstable performance, and limited customization, affecting usability significantly.

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Why buyers love it?
Pros and Cons

Users admire the comprehensive application observability provided by Dynatrace, enhancing insights across their entire IT landscape.

Users find Dynatrace incredibly easy to deploy, with a single installer simplifying the setup process significantly.

Users value the effective monitoring of Dynatrace, enhancing service restoration and providing insightful application observability.

Users find the learning curve steep for configuring alerts and automated actions in Dynatrace.

Users find learning difficulty with Dynatrace, especially regarding alert creation and training for inexperienced teams.

Users find Dynatrace to be expensive, especially when adding new features that the team desires.

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G2 recognized SysAid
Why buyers love it?
Pros and Cons

Users appreciate the intuitive interface of SysAid, enhancing user interaction and IT process management.

Users commend SysAid's excellent customer support, noting their quick response and effective solutions for any issues.

Users appreciate the user-friendly interface and extensive features of SysAid, enhancing support and interaction.

Users feel that SysAid needs further enhancements, particularly in the missing features of its asset module and interface.

Users find the steep learning curve of SysAid challenging, particularly for setup and workflow design.

Users find limited customization of dashboard charts and UI frustrating, impacting their overall experience with SysAid.

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Why buyers love it?
Pros and Cons

Users find ServiceNow IT Operations Management to be very easy to use, enhancing management and understanding of IT assets.

Users value the complete visibility provided by ServiceNow ITOM, enhancing their understanding of the entire IT landscape.

Users appreciate the comprehensive monitoring capabilities of ServiceNow IT Operations Management, enhancing visibility across their IT landscape.

Users find the learning difficulty of ServiceNow IT Operations Management to be a significant barrier to effective implementation.

Users find complexity in SKU bundling and tier structures, complicating access to advanced features and service management.

Users find ServiceNow IT Operations Management to be expensive, with high costs and inflexible licensing options hindering adoption.

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Pros and Cons

Users value the cost optimization capabilities of IBM Turbonomic, enhancing resource efficiency and reducing cloud expenditure.

Users value the automation capabilities of IBM Turbonomic, which enhance efficiency and optimize resource allocation effectively.

Users find IBM Turbonomic to be easy to use and navigate, greatly enhancing their operational efficiency and productivity.

Users find IBM Turbonomic's complexity in the user interface challenging, particularly for those new to AIOps.

Users find the steep learning curve of IBM Turbonomic challenging, particularly for those new to AIOps.

Users find the pricing quite high, along with challenges in setup and limited cloud provider support.

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G2 recognized Datadog
Why buyers love it?
Pros and Cons

Users find Datadog's ease of use enhances their analysis and dashboard development experience significantly.

Users appreciate the intuitive monitoring and customizable dashboards offered by Datadog, enhancing their user experience significantly.

Users appreciate the real-time monitoring capabilities of Datadog, enhancing efficiency and support across their organization.

Users find Datadog's pricing to be expensive, suggesting it should be more affordable for better accessibility.

Users find the learning curve steep, especially for newcomers, making efficient use challenging due to its complexity.

Users are concerned about pricing issues, noting that costs can escalate unpredictably, particularly for logs and features.

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Why buyers love it?
Pros and Cons

Users value the real-time monitoring of New Relic, enabling proactive detection and resolution of issues for optimal performance.

Users admire the ease of use in New Relic, highlighting its intuitive UI and seamless navigation.

Users value the real-time monitoring of New Relic, enabling proactive detection and resolution of performance issues.

Users find New Relic expensive as costs rise unpredictably with increased usage, complicating their budgeting and planning.

Users find New Relic's pricing issues frustrating due to unpredictability and costs that escalate with usage.

Users find the complexity of New Relic overwhelming, particularly during initial setup and feature navigation.

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G2 recognized Site24x7
Product Description
Pros and Cons

Users value the comprehensive monitoring capabilities of Site24x7 for both websites and cloud resources.

Users find the ease of use of Site24x7's interface and setup highly beneficial for monitoring resources.

Users value the real-time monitoring capabilities of Site24x7, enhancing their oversight of cloud resources effectively.

Users experience alert issues like unexpected monitor additions and difficulties managing server monitoring during off hours.

Users find the learning curve steep, as the abundant information necessitates additional tutorials for proper understanding.

Users note the absence of packet loss data graphs, which detracts from the comprehensiveness of the monitoring features.

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Users value the reliable alert notifications of PagerDuty, ensuring timely and dependable communication to avoid missed incidents.

Users value the reliable alerting system of PagerDuty, ensuring timely alerts and reducing incident response times effectively.

Users appreciate the reliable alerting capabilities of PagerDuty, ensuring timely responses and reducing incident resolution time.

Users often face alert overload, leading to confusion and stress during incidents, affecting overall experience with PagerDuty.

Users find PagerDuty expensive, which adds to the stress of managing alerts and services effectively.

Users face complexity issues with PagerDuty's unintuitive UI and overwhelming alert systems, hindering effective on-call management.

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Pros and Cons

Users appreciate the user-friendly interface of Elastic Observability, making monitoring and analysis quick and efficient.

Users value the detailed insights and real-time monitoring of Elastic Observability, significantly enhancing issue resolution and reducing downtime.

Users value the excellent data management in Elastic Observability, facilitating easy integration and insightful analysis.

Users find the complex configuration challenging, particularly in managing costs for larger companies effectively.

Users find the complex setup for larger companies cumbersome, leading to challenges in cost management and optimization.

Users find the lack of log integration in Elastic Observability limits access to comprehensive application information.

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Pros and Cons

Users find Splunk Enterprise's ease of use and setup to be ideal for managing and analyzing large datasets.

Users appreciate the excellent log management capabilities of Splunk Enterprise, enhancing their IT infrastructure oversight.

Users value the data analysis capabilities of Splunk Enterprise, enhancing efficiency through real-time insights and visualizations.

Users find Splunk Enterprise expensive, particularly for small firms facing high renewal costs and resource-intensive management.

Users find a steep learning curve with Splunk Enterprise, particularly for beginners managing extensive log data.

Users highlight high licensing costs and low data size caps as major challenges for enterprise organizations using Splunk Enterprise.

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Pros and Cons

Users appreciate the ease of use in MeshIQ, highlighting its intuitive design and efficient data management.

Users appreciate the real-time monitoring of meshIQ, simplifying troubleshooting and enhancing visibility across middleware environments.

Users appreciate the intuitive user interface of meshIQ, making monitoring and troubleshooting streamlined for all users.

Users find the learning curve challenging, particularly when managing advanced configurations and multiple Kafka clusters.

Users find the learning curve steep for meshIQ, particularly with advanced configurations and managing multiple Kafka clusters.

Users find the complexity of setup and configuration challenging, especially for those new to enterprise-level tools.

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Pros and Cons

Users value the automation capabilities of AppDynamics, simplifying integration and enhancing monitoring of enterprise applications.

Users value the easy integration with ITSM tools, enhancing their application monitoring experience across multiple environments.

Users value the ease of use of AppDynamics, appreciating its seamless integration with other essential tools.

Users face billing issues including high renewal costs and delayed support timelines post-Cisco acquisition.

Users highlight the high renewal costs and slow response times post-Cisco acquisition as significant drawbacks.

Users experience delays in support timelines and product enhancements following Cisco's acquisition, along with high renewal costs.

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Pros and Cons

Users find Coralogix's ease of use exceptional for setup, integration, and real-time monitoring, enhancing overall efficiency.

Users commend the excellent customer support and responsiveness of Coralogix, enhancing their experience significantly.

Users praise the real-time monitoring and excellent support from Coralogix, valuing its user-friendly interface and integration.

Users find missing features in Coralogix, especially regarding UI responsiveness and ease of navigation between search modes.

Users find the learning curve steep, particularly those unfamiliar with structured queries and logging concepts.

Users find the difficult learning curve of Coralogix challenging, particularly with the DataPrime language and complex interface.

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