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Best AIOps Tools for Small Business

Tian Lin
TL
Researched and written by Tian Lin

Products classified in the overall AIOps Platforms category are similar in many regards and help companies of all sizes solve their business problems. However, small business features, pricing, setup, and installation differ from businesses of other sizes, which is why we match buyers to the right Small Business AIOps Platforms to fit their needs. Compare product ratings based on reviews from enterprise users or connect with one of G2's buying advisors to find the right solutions within the Small Business AIOps Platforms category.

In addition to qualifying for inclusion in the AIOps Tools category, to qualify for inclusion in the Small Business AIOps Tools category, a product must have at least 10 reviews left by a reviewer from a small business.

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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15 Listings in Small Business AIOps Platforms Available

(1,041)4.6 out of 5
Optimized for quick response
1st Easiest To Use in AIOps Platforms software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 61% Small-Business
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Atera is a platform that combines automation and AI to help manage IT operations, providing features such as ticketing, monitoring, and remote access.
    • Reviewers frequently mention the platform's ease of use, its ability to streamline daily operations, and the efficiency of its automation features in reducing manual workload.
    • Users experienced challenges with the initial setup, occasional sluggishness in remote access, and limitations in the platform's reporting and customization options.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Atera Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    540
    Features
    359
    Automation
    298
    Remote Access
    240
    Customer Support
    236
    Cons
    Missing Features
    248
    Limited Features
    176
    Feature Issues
    131
    Improvement Needed
    116
    Needs Improvement
    94
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Atera features and usability ratings that predict user satisfaction
    7.5
    Systems Monitoring
    Average: 8.9
    8.8
    Artificial Intelligence
    Average: 8.5
    9.2
    Has the product been a good partner in doing business?
    Average: 9.1
    5.4
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atera
    Company Website
    Year Founded
    2011
    HQ Location
    Tel Aviv
    Twitter
    @AteraCloud
    1,678 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    380 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 61% Small-Business
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Atera is a platform that combines automation and AI to help manage IT operations, providing features such as ticketing, monitoring, and remote access.
  • Reviewers frequently mention the platform's ease of use, its ability to streamline daily operations, and the efficiency of its automation features in reducing manual workload.
  • Users experienced challenges with the initial setup, occasional sluggishness in remote access, and limitations in the platform's reporting and customization options.
Atera Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
540
Features
359
Automation
298
Remote Access
240
Customer Support
236
Cons
Missing Features
248
Limited Features
176
Feature Issues
131
Improvement Needed
116
Needs Improvement
94
Atera features and usability ratings that predict user satisfaction
7.5
Systems Monitoring
Average: 8.9
8.8
Artificial Intelligence
Average: 8.5
9.2
Has the product been a good partner in doing business?
Average: 9.1
5.4
Reporting
Average: 8.8
Seller Details
Seller
Atera
Company Website
Year Founded
2011
HQ Location
Tel Aviv
Twitter
@AteraCloud
1,678 Twitter followers
LinkedIn® Page
www.linkedin.com
380 employees on LinkedIn®
(156)4.4 out of 5
9th Easiest To Use in AIOps Platforms software
View top Consulting Services for ServiceNow IT Operations Management
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced auto

    Users
    No information available
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 64% Enterprise
    • 22% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • ServiceNow IT Operations Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    47
    Visibility
    40
    Monitoring
    35
    Automation
    27
    Flexibility
    20
    Cons
    Learning Difficulty
    28
    Complexity
    25
    Expensive
    22
    Steep Learning Curve
    22
    Setup Complexity
    21
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • ServiceNow IT Operations Management features and usability ratings that predict user satisfaction
    8.3
    Systems Monitoring
    Average: 8.9
    8.0
    Artificial Intelligence
    Average: 8.5
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    9.2
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Santa Clara, CA
    Twitter
    @servicenow
    53,437 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    31,344 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced auto

Users
No information available
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 64% Enterprise
  • 22% Mid-Market
ServiceNow IT Operations Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
47
Visibility
40
Monitoring
35
Automation
27
Flexibility
20
Cons
Learning Difficulty
28
Complexity
25
Expensive
22
Steep Learning Curve
22
Setup Complexity
21
ServiceNow IT Operations Management features and usability ratings that predict user satisfaction
8.3
Systems Monitoring
Average: 8.9
8.0
Artificial Intelligence
Average: 8.5
8.7
Has the product been a good partner in doing business?
Average: 9.1
9.2
Reporting
Average: 8.8
Seller Details
Company Website
Year Founded
2004
HQ Location
Santa Clara, CA
Twitter
@servicenow
53,437 Twitter followers
LinkedIn® Page
www.linkedin.com
31,344 employees on LinkedIn®
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(307)4.5 out of 5
Optimized for quick response
14th Easiest To Use in AIOps Platforms software
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    IBM Turbonomic is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continu

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Enterprise
    • 32% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • IBM Turbonomic is a tool designed to automate resource allocations across complex hybrid and multi-cloud environments, ensuring application performance.
    • Users frequently mention the tool's ability to provide clear visibility into resource usage, identify over-provisioned workloads, and automatically execute optimization actions based on real-time data analysis, which helps in cost optimization and maintaining system efficiency.
    • Reviewers mentioned the high running costs, complex setup process, and the need for manual validation of some recommendations as drawbacks, along with the tool's user interface being complex for new users and the initial setup requiring extra configuration effort.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Turbonomic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Cost Optimization
    23
    Automation
    21
    Ease of Use
    21
    Performance
    19
    Artificial Intelligence
    17
    Cons
    Complexity
    16
    Learning Curve
    15
    Expensive
    14
    Complex Configuration
    11
    Setup Complexity
    11
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Turbonomic features and usability ratings that predict user satisfaction
    8.8
    Systems Monitoring
    Average: 8.9
    8.5
    Artificial Intelligence
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    8.5
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

IBM Turbonomic is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continu

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Enterprise
  • 32% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • IBM Turbonomic is a tool designed to automate resource allocations across complex hybrid and multi-cloud environments, ensuring application performance.
  • Users frequently mention the tool's ability to provide clear visibility into resource usage, identify over-provisioned workloads, and automatically execute optimization actions based on real-time data analysis, which helps in cost optimization and maintaining system efficiency.
  • Reviewers mentioned the high running costs, complex setup process, and the need for manual validation of some recommendations as drawbacks, along with the tool's user interface being complex for new users and the initial setup requiring extra configuration effort.
IBM Turbonomic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cost Optimization
23
Automation
21
Ease of Use
21
Performance
19
Artificial Intelligence
17
Cons
Complexity
16
Learning Curve
15
Expensive
14
Complex Configuration
11
Setup Complexity
11
IBM Turbonomic features and usability ratings that predict user satisfaction
8.8
Systems Monitoring
Average: 8.9
8.5
Artificial Intelligence
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.1
8.5
Reporting
Average: 8.8
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,873 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
(584)4.4 out of 5
Optimized for quick response
12th Easiest To Use in AIOps Platforms software
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Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Real-time Monitoring
    94
    Ease of Use
    93
    Monitoring
    73
    Insights
    67
    User Interface
    61
    Cons
    Expensive
    63
    Pricing Issues
    52
    Complexity
    48
    Learning Curve
    48
    Complex Setup
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    9.8
    Systems Monitoring
    Average: 8.9
    9.8
    Artificial Intelligence
    Average: 8.5
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    65,949 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 30% Enterprise
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Real-time Monitoring
94
Ease of Use
93
Monitoring
73
Insights
67
User Interface
61
Cons
Expensive
63
Pricing Issues
52
Complexity
48
Learning Curve
48
Complex Setup
37
New Relic features and usability ratings that predict user satisfaction
9.8
Systems Monitoring
Average: 8.9
9.8
Artificial Intelligence
Average: 8.5
8.5
Has the product been a good partner in doing business?
Average: 9.1
9.4
Reporting
Average: 8.8
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
65,949 Twitter followers
LinkedIn® Page
www.linkedin.com
3,029 employees on LinkedIn®
(25)5.0 out of 5
2nd Easiest To Use in AIOps Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 64% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Siit Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    19
    Integrations
    13
    Customer Support
    10
    Communication
    9
    Communication Efficiency
    9
    Cons
    Inadequate Reporting
    2
    Inadequate Reporting Features
    2
    Integration Issues
    2
    Connectivity Issues
    1
    Limited Customization
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Siit features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    10.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Siit
    Year Founded
    1976
    HQ Location
    Paris, FR
    Twitter
    @siitapp
    33 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    116 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Siit is the modern Service Desk for IT and internal operations teams. Our AI-powered platform streamlines ticketing, automates workflows, and enhances internal efficiency. Seamlessly integrating with

Users
No information available
Industries
  • Computer Software
Market Segment
  • 64% Small-Business
  • 36% Mid-Market
Siit Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
19
Integrations
13
Customer Support
10
Communication
9
Communication Efficiency
9
Cons
Inadequate Reporting
2
Inadequate Reporting Features
2
Integration Issues
2
Connectivity Issues
1
Limited Customization
1
Siit features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
10.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
Seller Details
Seller
Siit
Year Founded
1976
HQ Location
Paris, FR
Twitter
@siitapp
33 Twitter followers
LinkedIn® Page
www.linkedin.com
116 employees on LinkedIn®
(411)4.6 out of 5
11th Easiest To Use in AIOps Platforms software
Save to My Lists
Entry Level Price:$9/month 11 monitors
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

    Users
    • CEO
    • CTO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Site24x7 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    145
    Ease of Use
    142
    Real-time Monitoring
    122
    Monitoring Services
    111
    Monitoring Features
    108
    Cons
    Alert Issues
    44
    Learning Curve
    36
    Missing Features
    35
    Complex Configuration
    32
    Expensive
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Site24x7 features and usability ratings that predict user satisfaction
    9.8
    Systems Monitoring
    Average: 8.9
    8.1
    Artificial Intelligence
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,993 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,794 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

Users
  • CEO
  • CTO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 43% Small-Business
Site24x7 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
145
Ease of Use
142
Real-time Monitoring
122
Monitoring Services
111
Monitoring Features
108
Cons
Alert Issues
44
Learning Curve
36
Missing Features
35
Complex Configuration
32
Expensive
31
Site24x7 features and usability ratings that predict user satisfaction
9.8
Systems Monitoring
Average: 8.9
8.1
Artificial Intelligence
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.4
Reporting
Average: 8.8
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,993 Twitter followers
LinkedIn® Page
www.linkedin.com
29,794 employees on LinkedIn®
Phone
+1 (888) 900-9646
(690)4.4 out of 5
Optimized for quick response
15th Easiest To Use in AIOps Platforms software
View top Consulting Services for Datadog
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Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    141
    Monitoring
    140
    Real-time Monitoring
    118
    Features
    91
    Analytics
    85
    Cons
    Expensive
    90
    Learning Curve
    71
    Pricing Issues
    69
    Cost
    63
    Learning Difficulty
    55
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Datadog features and usability ratings that predict user satisfaction
    9.4
    Systems Monitoring
    Average: 8.9
    9.1
    Artificial Intelligence
    Average: 8.5
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    50,749 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,625 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 33% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
141
Monitoring
140
Real-time Monitoring
118
Features
91
Analytics
85
Cons
Expensive
90
Learning Curve
71
Pricing Issues
69
Cost
63
Learning Difficulty
55
Datadog features and usability ratings that predict user satisfaction
9.4
Systems Monitoring
Average: 8.9
9.1
Artificial Intelligence
Average: 8.5
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.9
Reporting
Average: 8.8
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
50,749 Twitter followers
LinkedIn® Page
www.linkedin.com
10,625 employees on LinkedIn®
(1,359)4.5 out of 5
10th Easiest To Use in AIOps Platforms software
Save to My Lists
Entry Level Price:Starts at $69 per mon...
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    39
    Ease of Use
    38
    Monitoring
    35
    Analytics
    32
    Features
    31
    Cons
    Learning Curve
    31
    Learning Difficulty
    22
    Expensive
    21
    Complex Configuration
    18
    Complexity
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.8
    Systems Monitoring
    Average: 8.9
    8.6
    Artificial Intelligence
    Average: 8.5
    8.7
    Has the product been a good partner in doing business?
    Average: 9.1
    8.2
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,634 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,800 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
39
Ease of Use
38
Monitoring
35
Analytics
32
Features
31
Cons
Learning Curve
31
Learning Difficulty
22
Expensive
21
Complex Configuration
18
Complexity
15
Dynatrace features and usability ratings that predict user satisfaction
8.8
Systems Monitoring
Average: 8.9
8.6
Artificial Intelligence
Average: 8.5
8.7
Has the product been a good partner in doing business?
Average: 9.1
8.2
Reporting
Average: 8.8
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,634 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT
(461)4.4 out of 5
Optimized for quick response
6th Easiest To Use in AIOps Platforms software
Save to My Lists
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 37% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    116
    Monitoring
    95
    Real-time Monitoring
    89
    Monitoring Capabilities
    79
    Easy Setup
    53
    Cons
    Expensive
    39
    User Interface Issues
    35
    Pricing Issues
    30
    Learning Curve
    29
    Difficult Learning
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Instana features and usability ratings that predict user satisfaction
    9.0
    Systems Monitoring
    Average: 8.9
    8.7
    Artificial Intelligence
    Average: 8.5
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    8.7
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,873 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 37% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
116
Monitoring
95
Real-time Monitoring
89
Monitoring Capabilities
79
Easy Setup
53
Cons
Expensive
39
User Interface Issues
35
Pricing Issues
30
Learning Curve
29
Difficult Learning
28
IBM Instana features and usability ratings that predict user satisfaction
9.0
Systems Monitoring
Average: 8.9
8.7
Artificial Intelligence
Average: 8.5
8.5
Has the product been a good partner in doing business?
Average: 9.1
8.7
Reporting
Average: 8.8
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,873 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
(916)4.5 out of 5
13th Easiest To Use in AIOps Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Notifications
    20
    Alerting System
    18
    Alert Management
    16
    Easy Integrations
    15
    Integrations
    15
    Cons
    Alert Issues
    10
    Expensive
    9
    Complexity
    8
    Pricing Issues
    7
    Setup Complexity
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PagerDuty features and usability ratings that predict user satisfaction
    9.7
    Systems Monitoring
    Average: 8.9
    9.7
    Artificial Intelligence
    Average: 8.5
    8.9
    Has the product been a good partner in doing business?
    Average: 9.1
    9.6
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    24,641 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 38% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
20
Alerting System
18
Alert Management
16
Easy Integrations
15
Integrations
15
Cons
Alert Issues
10
Expensive
9
Complexity
8
Pricing Issues
7
Setup Complexity
7
PagerDuty features and usability ratings that predict user satisfaction
9.7
Systems Monitoring
Average: 8.9
9.7
Artificial Intelligence
Average: 8.5
8.9
Has the product been a good partner in doing business?
Average: 9.1
9.6
Reporting
Average: 8.8
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
24,641 Twitter followers
LinkedIn® Page
www.linkedin.com
1,288 employees on LinkedIn®
(117)4.5 out of 5
7th Easiest To Use in AIOps Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

    Users
    • Developer
    • Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 56% Enterprise
    • 38% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • BigPanda Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    1
    Alert Management
    1
    Automation
    1
    Easy Integrations
    1
    Incident Management
    1
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • BigPanda features and usability ratings that predict user satisfaction
    9.1
    Systems Monitoring
    Average: 8.9
    8.7
    Artificial Intelligence
    Average: 8.5
    8.8
    Has the product been a good partner in doing business?
    Average: 9.1
    8.6
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    BigPanda
    Year Founded
    2012
    HQ Location
    Mountain View, California
    Twitter
    @bigpanda
    3,070 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    347 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

BigPanda provides Event Correlation and Automation, powered by AIOps, that helps operations teams detect, respond and resolve IT incidents faster and more easily than ever before. As enterprises mod

Users
  • Developer
  • Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 56% Enterprise
  • 38% Small-Business
BigPanda Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
1
Alert Management
1
Automation
1
Easy Integrations
1
Incident Management
1
Cons
This product has not yet received any negative sentiments.
BigPanda features and usability ratings that predict user satisfaction
9.1
Systems Monitoring
Average: 8.9
8.7
Artificial Intelligence
Average: 8.5
8.8
Has the product been a good partner in doing business?
Average: 9.1
8.6
Reporting
Average: 8.8
Seller Details
Seller
BigPanda
Year Founded
2012
HQ Location
Mountain View, California
Twitter
@bigpanda
3,070 Twitter followers
LinkedIn® Page
www.linkedin.com
347 employees on LinkedIn®
(733)4.5 out of 5
Optimized for quick response
3rd Easiest To Use in AIOps Platforms software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

    Users
    • IT Manager
    • System Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 60% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SysAid Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    40
    Customer Support
    34
    Features
    28
    Automation
    26
    Ticket Management
    25
    Cons
    Missing Features
    13
    Steep Learning Curve
    11
    Limited Customization
    10
    Poor Customer Support
    10
    Clunky Interface
    9
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SysAid features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.1
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    SysAid
    Company Website
    Year Founded
    2002
    HQ Location
    Toronto, Canada
    Twitter
    @sysaid
    9,650 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    243 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a powerful new operationa

Users
  • IT Manager
  • System Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 60% Mid-Market
  • 29% Enterprise
SysAid Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
40
Customer Support
34
Features
28
Automation
26
Ticket Management
25
Cons
Missing Features
13
Steep Learning Curve
11
Limited Customization
10
Poor Customer Support
10
Clunky Interface
9
SysAid features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.1
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
Seller Details
Seller
SysAid
Company Website
Year Founded
2002
HQ Location
Toronto, Canada
Twitter
@sysaid
9,650 Twitter followers
LinkedIn® Page
www.linkedin.com
243 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the obs

    Users
    • Senior Software Engineer
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 58% Enterprise
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Splunk AppDynamics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Automation
    1
    Cloud Services
    1
    Ease of Use
    1
    Easy Integrations
    1
    Integrations
    1
    Cons
    Billing Issues
    1
    Expensive
    1
    Inefficient Alert System
    1
    Poor Customer Support
    1
    Pricing Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Splunk AppDynamics features and usability ratings that predict user satisfaction
    9.2
    Systems Monitoring
    Average: 8.9
    8.3
    Artificial Intelligence
    Average: 8.5
    8.5
    Has the product been a good partner in doing business?
    Average: 9.1
    9.4
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Cisco
    Year Founded
    1984
    HQ Location
    San Jose, CA
    Twitter
    @Cisco
    721,562 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    95,386 employees on LinkedIn®
    Ownership
    NASDAQ:CSCO
Product Description
How are these determined?Information
This description is provided by the seller.

Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business so they can work as one to prioritize what matters most. We’re reinventing the obs

Users
  • Senior Software Engineer
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 58% Enterprise
  • 35% Mid-Market
Splunk AppDynamics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Automation
1
Cloud Services
1
Ease of Use
1
Easy Integrations
1
Integrations
1
Cons
Billing Issues
1
Expensive
1
Inefficient Alert System
1
Poor Customer Support
1
Pricing Issues
1
Splunk AppDynamics features and usability ratings that predict user satisfaction
9.2
Systems Monitoring
Average: 8.9
8.3
Artificial Intelligence
Average: 8.5
8.5
Has the product been a good partner in doing business?
Average: 9.1
9.4
Reporting
Average: 8.8
Seller Details
Seller
Cisco
Year Founded
1984
HQ Location
San Jose, CA
Twitter
@Cisco
721,562 Twitter followers
LinkedIn® Page
www.linkedin.com
95,386 employees on LinkedIn®
Ownership
NASDAQ:CSCO
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

    Users
    • Network Engineer
    • Network Administrator
    Industries
    • Information Technology and Services
    • Hospital & Health Care
    Market Segment
    • 46% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • SolarWinds Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    63
    Monitoring
    62
    Monitoring Performance
    54
    Monitoring Capabilities
    50
    User Interface
    40
    Cons
    Expensive
    34
    Integration Issues
    20
    Learning Curve
    20
    Complex Setup
    18
    Configuration Difficulty
    17
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • SolarWinds Observability features and usability ratings that predict user satisfaction
    7.8
    Systems Monitoring
    Average: 8.9
    7.2
    Artificial Intelligence
    Average: 8.5
    8.3
    Has the product been a good partner in doing business?
    Average: 9.1
    8.9
    Reporting
    Average: 8.8
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1999
    HQ Location
    Austin, TX
    Twitter
    @solarwinds
    19,652 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,823 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

SolarWinds® Observability is a comprehensive full-stack observability solution designed to meet the diverse needs of modern organizations, regardless of their size. This solution provides deep visibil

Users
  • Network Engineer
  • Network Administrator
Industries
  • Information Technology and Services
  • Hospital & Health Care
Market Segment
  • 46% Enterprise
  • 37% Mid-Market
SolarWinds Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
63
Monitoring
62
Monitoring Performance
54
Monitoring Capabilities
50
User Interface
40
Cons
Expensive
34
Integration Issues
20
Learning Curve
20
Complex Setup
18
Configuration Difficulty
17
SolarWinds Observability features and usability ratings that predict user satisfaction
7.8
Systems Monitoring
Average: 8.9
7.2
Artificial Intelligence
Average: 8.5
8.3
Has the product been a good partner in doing business?
Average: 9.1
8.9
Reporting
Average: 8.8
Seller Details
Company Website
Year Founded
1999
HQ Location
Austin, TX
Twitter
@solarwinds
19,652 Twitter followers
LinkedIn® Page
www.linkedin.com
2,823 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    CrunchMetrics is an advanced anomaly detection system, that leverages the combined power of statistical methods and AI-ML based techniques to sift through your data to identify incidents that are busi

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 30% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CrunchMetrics Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Innovation
    9
    Ease of Use
    7
    Data Analysis
    3
    Efficiency
    2
    Flexibility
    2
    Cons
    Expensive
    5
    Confusing Pricing
    2
    Learning Curve
    2
    Pricing Issues
    2
    Complexity
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CrunchMetrics features and usability ratings that predict user satisfaction
    0.0
    No information available
    0.0
    No information available
    9.0
    Has the product been a good partner in doing business?
    Average: 9.1
    0.0
    No information available
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    Broomfield, Colorado
    Twitter
    @crunchmetrics
    399 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

CrunchMetrics is an advanced anomaly detection system, that leverages the combined power of statistical methods and AI-ML based techniques to sift through your data to identify incidents that are busi

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 30% Mid-Market
CrunchMetrics Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Innovation
9
Ease of Use
7
Data Analysis
3
Efficiency
2
Flexibility
2
Cons
Expensive
5
Confusing Pricing
2
Learning Curve
2
Pricing Issues
2
Complexity
1
CrunchMetrics features and usability ratings that predict user satisfaction
0.0
No information available
0.0
No information available
9.0
Has the product been a good partner in doing business?
Average: 9.1
0.0
No information available
Seller Details
Year Founded
2019
HQ Location
Broomfield, Colorado
Twitter
@crunchmetrics
399 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®