Best AIOps Tools for Small Business

How Many AIOps Tools Products Does G2 Track?

Total Products under this Category: 143

Category Stats (Oct 2026)

  • Average Rating: 4.47/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: BMC Helix Operations Management with AIOps (+5.55%) - Among all products in this category, BMC Helix Operations Management with AIOps recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank AIOps Tools Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 9,900+ Authentic Reviews
  • 143+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for AIOps Tools

G2 Grid® for AIOps Tools plotting products by satisfaction and market presence

Highlighted products: Sumo Logic, OpManager Nexus, ServiceNow IT Operations Management, Better Stack, BigPanda, CloudThinker, PagerDuty, and IBM Turbonomic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/aiops-platforms/grids.json?focus%5B%5D=sumo-logic&focus%5B%5D=opmanager-nexus&focus%5B%5D=servicenow-it-operations-management&focus%5B%5D=better-stack&focus%5B%5D=bigpanda&focus%5B%5D=cloudthinker&focus%5B%5D=pagerduty&focus%5B%5D=ibm-turbonomic&segment=small-business)

OpManager Nexus

OpManager Nexus is a full-stack observability platform that helps IT teams monitor and manage their entire infrastructure, including networks, servers, applications, databases, and websites, from a single console. Designed for mid-size to large organizations managing hybrid and on-premises environments, OpManager Nexus provides deep visibility across every layer of the IT stack. IT teams gain a consolidated view of their infrastructure, eliminating the need for multiple disconnected monitoring tools and reducing the operational overhead that comes with managing them. This unified approach enables faster decision-making and helps organizations maintain service reliability across complex, distributed environments where downtime can have a direct impact on business continuity. OpManager Nexus includes AIOps capabilities that go beyond traditional monitoring. Agentic AI and generative AI integrations automate routine diagnostics and accelerate issue resolution, while smart event correlation identifies relationships between alerts across the stack. Together, these capabilities help IT teams detect issues early, cut through alert noise, and resolve problems before they impact end users or broader business operations. For IT teams dealing with high volumes of events across large environments, this level of automation significantly reduces the time spent on manual troubleshooting. On the deployment front, OpManager Nexus supports both on-premises installation and cloud access (powered by Site24x7) through ManageEngine's private datacenters. Organizations can choose the model that aligns with their infrastructure strategy, security policies, and compliance requirements, without compromising on monitoring depth or platform capability. As part of the ManageEngine ecosystem, OpManager Nexus integrates natively with ITSM, analytics, and security tools, giving IT teams the full operational context needed to manage infrastructure performance and respond to incidents end to end.

Average Rating: 4.5/5.0

Total Reviews: 232

How Do G2 Users Rate OpManager Nexus?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.1/10)

Who Is the Company Behind OpManager Nexus?

  • Seller: Zoho
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: IT Manager, Network Administrator
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 54% Medium, 32% Large

What Do G2 Reviewers Say About OpManager Nexus?

AI-generated summary from verified user reviews

Pros
  • Users value the effective monitoring capabilities of OpManager Nexus, essential for managing bandwidth and network performance.
  • Users value the real-time monitoring capabilities of OpManager Nexus, enhancing issue resolution and network visibility.
  • Users find OpManager Nexus to have ease of use with intuitive dashboards and efficient monitoring capabilities.
  • Users value the intuitive user interface of OpManager Nexus, praising its easy-to-use dashboards and monitoring capabilities.
  • Users appreciate the comprehensive monitoring capabilities of OpManager Nexus, enhancing the management of critical devices and networks.
Cons
  • Users find the setup complex for large networks, with performance slowdowns and additional licensing adding to the challenge.
  • Users find the complex configuration of OpManager Nexus challenging, particularly in large network setups and advanced features.
  • Users find the complex setup of OpManager Nexus challenging, especially for large networks and during onboarding.
  • Users note the missing features in OpManager Nexus, particularly lacking advanced metrics and cloud-native integrations.
  • Users find the difficult configuration of OpManager challenging, particularly when managing alerts and third-party integrations.

What Are Recent G2 Reviews of OpManager Nexus?

What Are G2 Users Discussing About OpManager Nexus?

Sumo Logic

Sumo Logic, Inc. unifies and analyzes enterprise data, translating it into actionable insights through one AI-powered cloud-native log analytics platform. This single source of truth enables Dev, Sec and Ops teams to simplify complexity, collaborate efficiently and accelerate data-driven decisions that drive business value. Customers around the world rely on the Sumo Logic SaaS Log Analytics Platform for trusted insights to ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. For more information, visit: SUMOLOGIC.COM

Average Rating: 4.3/5.0

Total Reviews: 405

How Do G2 Users Rate Sumo Logic?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Sumo Logic?

  • Seller: Sumo Logic
  • Company Website:
  • Year Founded: 2010
  • HQ Location: Redwood City, CA
  • Twitter: @SumoLogic
    6,542 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    824 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 48% Medium, 38% Large

What Do G2 Reviewers Say About Sumo Logic?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use in Sumo Logic, citing its simple query language and intuitive configurations.
  • Users value the ease of searching and configuring logs with Sumo Logic, enhancing their monitoring and tracing efficiency.
  • Users appreciate the Comprehensive Continuous Intelligence feature of Sumo Logic for transforming data into actionable insights quickly.
  • Users value the powerful visual insights and efficient log management capabilities of Sumo Logic for fast resolution.
  • Users value the real-time monitoring capabilities of Sumo Logic, enjoying swift insights and effective data management.
Cons
  • Users find Sumo Logic expensive, prompting concerns about whether its value justifies the high pricing.
  • Users find the difficult learning curve of Sumo Logic challenging, requiring significant time to become proficient.
  • Users face a steep learning curve with Sumo Logic, requiring significant time to master its features and query language.
  • Users face a steep learning curve with Sumo Logic, requiring significant time to master complex features and queries.
  • Users experience slow performance with Sumo Logic, facing delays in alerting and a cumbersome user interface.

What Are Recent G2 Reviews of Sumo Logic?

What Are G2 Users Discussing About Sumo Logic?

ServiceNow IT Operations Management

ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience.

Average Rating: 4.4/5.0

Total Reviews: 465

How Do G2 Users Rate ServiceNow IT Operations Management?

  • Systems Monitoring: 9.4/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Reporting: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind ServiceNow IT Operations Management?

  • Seller: ServiceNow
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Santa Clara, CA
  • Twitter: @servicenow
    55,548 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    35,078 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Business Analyst
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 50% Large, 21% Medium

What Do G2 Reviewers Say About ServiceNow IT Operations Management?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceNow IT Operations Management, enhancing customer support and operational efficiency.
  • Users value the visibility provided by ServiceNow IT Operations Management, enhancing transparency and driving productivity across the organization.
  • Users value the visibility and insights provided by ServiceNow IT Operations Management, enhancing infrastructure and application management.
  • Users value the time-saving automation in ServiceNow IT Operations Management, enhancing transparency and operational control.
  • Users praise the exceptional flexibility of ServiceNow IT Operations Management, enhancing case resolution and documentation efficiency.
Cons
  • Users face a steep learning curve with ServiceNow IT Operations Management due to its complexity and numerous features.
  • Users find the complexity of ServiceNow IT Operations Management to be a significant barrier, hindering effective setup and usage.
  • Users find the setup complexity to be a challenge, requiring significant effort and expertise to navigate effectively.
  • Users find ServiceNow IT Operations Management to be expensive, which may limit accessibility for smaller organizations.
  • Users face a steep learning curve with ServiceNow IT Operations Management, making effective use challenging and time-consuming.

What Are Recent G2 Reviews of ServiceNow IT Operations Management?

What Are G2 Users Discussing About ServiceNow IT Operations Management?

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Better Stack

Better Stack is an eBPF-based, AI SRE observability tool. It helps engineers ship high-quality software faster and be the hero of their engineering teams.

Average Rating: 4.8/5.0

Total Reviews: 342

How Do G2 Users Rate Better Stack?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)

Who Is the Company Behind Better Stack?

  • Seller: Better Stack
  • Year Founded: 2021
  • HQ Location: San Francisco, CA
  • Twitter: @BetterStackHQ
    10,698 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 88% Small, 8% Medium

What Do G2 Reviewers Say About Better Stack?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Better Stack, praising its simple setup and excellent integration capabilities.
  • Users commend the easy setup of Better Stack, emphasizing its straightforward implementation and user-friendly interface.
  • Users praise the excellent user interface of Better Stack, which enhances workflow and simplifies monitoring tasks.
  • Users find the setup ease of Better Stack remarkable, achieving quick configurations and monitoring within minutes.
  • Users value the independent alerting system of Better Stack, ensuring timely notifications even during downtime for proactive responses.
Cons
  • Users find Better Stack's pricing expensive after exceeding free tier limits, affecting scalability for larger projects.
  • Users express frustration over the lack of features in Better Stack, such as missing integrations and limited site management.
  • Users note pricing issues with Better Stack, especially after exceeding free tier limits, making advanced features costly.
  • Users find the limited features in Better Stack may restrict growth and flexibility for larger projects.
  • Users find the log management process challenging and experience inconsistencies with the UI and data aggregation.

What Are Recent G2 Reviews of Better Stack?

What Are G2 Users Discussing About Better Stack?

BigPanda

BigPanda is an agentic IT operations platform that enables enterprises to keep the digital world running by transforming manual and reactive human processes into intelligent, autonomous systems. The world’s most trusted brands rely on BigPanda to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability to their customers. Our primary users include IT Operations (ITOps), Network Operations Centers (NOC), Major Incident Management, Change Management,, and Site Reliability Engineering (SRE) teams that face increasing challenges due to the complexities of modern IT infrastructure. Enterprises spend $250 billion annually on manual, human-driven IT operations, and it doesn’t scale. Teams are hindered by slow, reactive, and manual ITOps and incident management processes that cannot keep up with the scale and rapid pace of change in today's digital landscape. As a result, enterprises experience service outages and increased operational costs, detracting from their ability to innovate and improve service delivery. BigPanda addresses these challenges by transforming the overwhelming volume of IT alerts and incidents into automated, actionable workflows. By leveraging AI agents, advanced algorithms, and machine learning, the platform unifies events and IT knowledge, correlates incidents across domains, and automates triage and investigation. These capabilities streamline the incident response process and reduce the time spent on manual tasks, allowing IT professionals to focus on strategic initiatives rather than being bogged down by routine firefighting. The key capabilities of BigPanda include: - AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management. - AI Detection and Response correlates signals and surfaces critical context, so your teams can act before incidents escalate. - The BigPanda L1 Agent strengthens your first line of defense by automating L1 NOC workflows end to end and scaling L1 operations without increasing headcount. - AI Incident Assistant helps IT teams streamline major incidents, including collaboration, investigation, and resolution, to reduce the impact on the business. These capabilities are powered by the BigPanda IT Knowledge Graph, which is purpose-built to enable an AI-first data strategy by capturing your siloed and fragmented data and using it to power insights and automation. BigPanda integrates seamlessly with existing IT tools, empowering enterprises to automate incident response workflows and gain real-time visibility into IT operations. Automating repetitive IT operations tasks helps organizations minimize human error and accelerate resolution times, while the integration capabilities ensure that teams can leverage their current toolsets without disruption. Additionally, BigPanda offers advanced analytics that provide valuable insights into operational performance, helping organizations make informed decisions that enhance service availability and drive business growth. By utilizing BigPanda, enterprises can significantly reduce their IT operating costs while improving service reliability and overall business agility. The platform empowers teams to proactively manage incidents, mitigate outage risk, and enhance customer satisfaction. As organizations continue to evolve amid digital transformation, BigPanda stands out as a critical tool for modern enterprise IT operations, enabling them to thrive in an increasingly complex environment.

Average Rating: 4.5/5.0

Total Reviews: 154

How Do G2 Users Rate BigPanda?

  • Systems Monitoring: 9.3/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 9.1/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Reporting: 8.9/10 (Category avg: 8.8/10)

Who Is the Company Behind BigPanda?

  • Seller: BigPanda
  • Company Website:
  • Year Founded: 2012
  • HQ Location: Mountain View, California
  • Twitter: @bigpanda
    3,072 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    336 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Developer, Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 49% Large, 35% Small

What Do G2 Reviewers Say About BigPanda?

AI-generated summary from verified user reviews

Pros
  • Users value the effective noise reduction and automation of workflows in BigPanda's alerting system for incident management.
  • Users value the effective alert management of BigPanda, which reduces noise and streamlines incident management.
  • Users value the automation in BigPanda, which effectively reduces noise and streamlines incident management.
  • Users benefit from easy integrations in BigPanda, enhancing incident management and automation processes effectively.
  • Users value the automation of workflows, which effectively reduces noise and streamlines incident management in BigPanda.

What Are Recent G2 Reviews of BigPanda?

What Are G2 Users Discussing About BigPanda?

PagerDuty

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incidents, PagerDuty enables teams to detect, assess, and resolve issues faster, preventing downtime and ensuring business continuity. Key Features and Product Functionality PagerDuty Operations Cloud is the heart of our platform, providing proactive incident response, on-call management, automated workflows, and AI-powered insights. With seamless integrations to over 700 tools, including monitoring and collaboration platforms, PagerDuty helps teams centralize their operations to improve service reliability and avoid disruption. What Makes us Different PagerDuty empowers teams to solve critical problems quickly and efficiently, enhancing operational resilience and improving overall performance. Trusted by leading organizations, the Operations Cloud is uniquely built to handle the complexities of today’s digital businesses. Our ability to deliver real-time incident resolution sets us apart, giving IT leaders and CIOs the confidence to maintain always-on services. Get Started Experience the power of the PagerDuty Operations Cloud. Learn more and start your free trial at www.pagerduty.com/free-trial

Average Rating: 4.5/5.0

Total Reviews: 952

How Do G2 Users Rate PagerDuty?

  • Systems Monitoring: 9.7/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Reporting: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind PagerDuty?

  • Seller: PagerDuty
  • Company Website:
  • Year Founded: 2009
  • HQ Location: San Francisco, CA
  • Twitter: @pagerduty
    24,689 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,718 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 44% Medium, 38% Large

What Do G2 Reviewers Say About PagerDuty?

AI-generated summary from verified user reviews

Pros
  • Users praise automated and priority-based notifications on PagerDuty, ensuring timely responses across global teams and services.
  • Users value the automated and priority-based notifications of PagerDuty, enhancing incident response and team organization.
  • Users value the reliable and easy management of on-call alerts in PagerDuty, enhancing team collaboration and integration.
  • Users commend the ease of use of PagerDuty, highlighting its intuitive scheduling and mobile app for quick responses.
  • Users appreciate the easy integrations of PagerDuty with various tools, enhancing incident management and collaboration.
Cons
  • Users find the alert issues with PagerDuty can cause confusion and lack the flexibility desired for integrations.
  • Users find PagerDuty to be expensive, particularly for small teams and the AI feature plan.
  • Users find the complexity of the interface and configuration challenging, especially for new users adapting to PagerDuty.
  • Users find the inefficient alert system can lead to overwhelming notifications and a complex user experience.
  • Users find the complex UI of PagerDuty daunting and feel it complicates navigation for new users.

What Are Recent G2 Reviews of PagerDuty?

What Are G2 Users Discussing About PagerDuty?

CloudThinker

CloudThinker is an autonomous AI-powered cloud operations platform built for engineering teams that need to move fast without sacrificing reliability, security, or cost efficiency. Rather than another dashboard you have to interpret yourself, CloudThinker's AI agents work continuously across your stack, managing cloud resources, reviewing code, responding to incidents, and optimizing spend with minimal human intervention required. Six core platform modules: AI Code Review Agent — automated PR analysis for security vulnerabilities, logic errors, and performance issues, integrated into GitHub/GitLab Incident Response Agent — real-time detection, root cause analysis, and automated remediation via AI-driven runbooks, correlating logs, metrics, traces, and alerts Cloud Cost Optimization (FinOps Agent) — continuous spend analysis across AWS, Azure, GCP; identifies idle resources, oversized instances, and RI opportunities Security Monitoring Agent — continuous scanning for misconfigurations, exposed credentials, and IAM drift, mapped to CIS Benchmarks and SOC 2 Kubernetes Operations Agent — workload rightsizing, pod autoscaling, and automated remediation across EKS, AKS, GKE IT HelpDesk Automation Agent — resolves common employee requests, routes tickets, and provisions access Graduated Autonomy framework (a key differentiator): four configurable levels — Notify (AI observes only), Suggest (AI drafts recommendations, humans approve), Act with Approval (AI executes pending sign-off), and Autonomous (AI investigates, remediates, and verifies end-to-end) — configurable per agent, per environment, and per team role with RBAC governance. Integrations: 50+ pre-built connectors including AWS, Azure, GCP, Kubernetes, GitHub, GitLab, Slack, PagerDuty, Jira, Datadog, Prometheus, Grafana, Terraform, Pulumi, and ArgoCD — connects via API with no agents to install. Compliance & security: SOC 2 Type 1 and Type 2 certified. CloudThinker is also an AWS Partner (including AWS AI Services Competency) and is available directly on AWS Marketplace.

Average Rating: 4.7/5.0

Total Reviews: 19

How Do G2 Users Rate CloudThinker?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind CloudThinker?

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 80% Small, 15% Medium

What Are Recent G2 Reviews of CloudThinker?

IBM Turbonomic

IBM Turbonomic, now part of the Concert platform, is a real-time application resource management platform designed to help users optimize and manage resources across hybrid and multi-cloud environments. This innovative solution continuously analyzes application performance and resource utilization, automating critical resourcing decisions to ensure optimal application performance while minimizing costs associated with cloud and infrastructure resources. IBM Turbonomic addresses the challenges of managing complex, dynamic environments. As organizations increasingly adopt hybrid and multi-cloud strategies, the need for effective resource management becomes paramount. Turbonomic provides a comprehensive approach to performance management by analyzing the entire technology stack, identifying inefficiencies, and uncovering dependencies that can impact application performance. This proactive management capability allows organizations to maintain high service levels while controlling costs. One of the key features of IBM Turbonomic is its ability to continuously adjust application resources in real time. By monitoring resource utilization and application performance, Turbonomic prevents performance degradation and overprovisioning. This dynamic adjustment ensures that applications receive the necessary resources when needed, which is crucial for maintaining optimal performance levels. Additionally, the platform automates resource decisions such as scaling and placement, allowing organizations to focus on strategic initiatives rather than manual resource management tasks. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years. IBM Turbonomic is also available on AWS Marketplace. By leveraging Turbonomic, businesses can ensure that their applications run smoothly, resources are utilized effectively, and costs are kept in check, all while maintaining a focus on innovation and growth. For further information, please visit www.ibm.com/products/turbonomic

Average Rating: 4.4/5.0

Total Reviews: 287

How Do G2 Users Rate IBM Turbonomic?

  • Systems Monitoring: 8.8/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 8.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Reporting: 8.5/10 (Category avg: 8.8/10)

Who Is the Company Behind IBM Turbonomic?

  • Seller: IBM
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®
  • Ownership: SWX:IBM

Who Uses This Product?

  • Who Uses This: Software Engineer, System Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Large, 32% Medium

What Do G2 Reviewers Say About IBM Turbonomic?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intelligent cost optimization of IBM Turbonomic, effectively reducing cloud expenses while maintaining performance.
  • Users appreciate the intelligent automation of IBM Turbonomic, optimizing resources and reducing costs efficiently.
  • Users value the ease of use of IBM Turbonomic, which streamlines resource management and enhances efficiency.
  • Users appreciate the intelligent automation of IBM Turbonomic, ensuring optimal performance while reducing cloud costs and over-provisioning.
  • Users value the real-time monitoring of IBM Turbonomic, which optimizes resources effectively, enhancing performance and reducing costs.
Cons
  • Users find the complexity of setup and reporting in IBM Turbonomic challenging, impacting efficient utilization and time-to-value.
  • Users find the learning curve challenging, requiring time and better documentation for effective onboarding and setup.
  • Users face complex configuration challenges with IBM Turbonomic, leading to longer setup times and delayed value realization.
  • Users face a difficult learning curve with IBM Turbonomic, requiring time and effort to become comfortable with the tool.
  • Users find the difficult setup of IBM Turbonomic challenging, requiring significant time and effort to get accustomed.

What Are Recent G2 Reviews of IBM Turbonomic?

What Are G2 Users Discussing About IBM Turbonomic?

Elastic Observability

OpenTelemetry-native observability for fast, AI-driven root cause analysis Search, analyze, and act with logs, metrics, and traces. SRE leaders aim to proactively prevent downtime, simplify tool stacks, and reduce toil, but multi-cloud complexity and fragmented toolsets create visibility gaps that make it hard to stay ahead. OTel-native and AI-powered, Elastic Observability ingests and correlates petabytes of telemetry across your applications, services, and infrastructure, in real-time. Accelerate troubleshooting with built-in agentic workflows and an AI Assistant that goes well beyond chat to bolster team expertise and guide investigations, grounded with context from your organizational knowledge-bases. More data, more problems? Not anymore. Most observability and logging solutions weren’t built for today’s scale. Elastic is. Our architecture is designed to handle petabytes of logs with indexing, compression, and efficient searchable storage so you can keep all the telemetry you need, without breaking the bank. Store more, spend less, and resolve issues faster with a scalable, open, and extensible platform that unifies visibility across your entire environment.

Average Rating: 4.3/5.0

Total Reviews: 115

How Do G2 Users Rate Elastic Observability?

  • Systems Monitoring: 9.6/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Reporting: 7.3/10 (Category avg: 8.8/10)

Who Is the Company Behind Elastic Observability?

  • Seller: Elastic
  • Company Website:
  • Year Founded: 2012
  • HQ Location: San Francisco, CA
  • Twitter: @elastic
    65,200 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10,457 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 45% Medium, 45% Large

What Do G2 Reviewers Say About Elastic Observability?

AI-generated summary from verified user reviews

Pros
  • Users find Elastic Observability to be intuitively easy to use, facilitating effortless integration and quick setup for various needs.
  • Users value the real-time alerting capabilities of Elastic Observability, enhancing proactive monitoring and issue resolution.
  • Users value the excellent log collection and monitoring capabilities of Elastic Observability for efficient server management.
  • Users appreciate the excellent monitoring capabilities of Elastic Observability for comprehensive insights into their applications and infrastructure.
  • Users value the flexibility and unified view of Elastic Observability, enhancing troubleshooting and operational visibility.
Cons
  • Users face a steep learning curve with Elastic Observability, requiring extensive knowledge and training for effective use.
  • Users find the difficult learning curve for Elastic Observability challenging, particularly for teams unfamiliar with the Elastic Stack.
  • Users struggle with the lack of log integration and find log generation with APM challenging without ELK knowledge.
  • Users find the learning difficulty frustrating, particularly due to overwhelming logs and advanced feature navigation.
  • Users struggle with log management issues, from hardware corruption to lack of integration with existing log files.

What Are Recent G2 Reviews of Elastic Observability?

What Are G2 Users Discussing About Elastic Observability?

IBM Concert platform

IBM Concert® is an agentic IT Ops platform that creates an adaptable, unified operational layer across your environment. It connects signals, generates shared context, and coordinates action across teams and tools, so your entire system operates as one. With cross-domain intelligence, Concert helps you reduce risk, maintain business continuity, improve performance, and optimize cost across the stack. Powered by agentic AI, it surfaces what matters, prioritizes business impact, and orchestrates action through governed workflows. 

Average Rating: 4.2/5.0

Total Reviews: 27

How Do G2 Users Rate IBM Concert platform?

  • Artificial Intelligence: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind IBM Concert platform?

  • Seller: IBM
  • Company Website:
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 41% Small, 37% Medium

What Do G2 Reviewers Say About IBM Concert platform?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of IBM Concert, which simplifies project management and enhances team communication effectively.
  • Users value the end-to-end visibility and actionable insights of IBM Concert, enhancing focus and collaboration in their workflows.
  • Users value the automation capabilities of IBM Concert, enhancing efficiency and collaboration while minimizing manual efforts.
  • Users find the easy setup of IBM Concert smooth, enhancing productivity by integrating multiple tools into one platform.
  • Users value IBM Concert for its effective problem-solving capabilities, offering clear insights and speeding up incident resolution.
Cons
  • Users find the learning difficulty of IBM Concert challenging, often requiring time and better onboarding support.
  • Users find the initial setup complex, with a steep learning curve that challenges new users to get acquainted.
  • Users feel the learning curve is steep, making it challenging to grasp all features of IBM Concert quickly.
  • Users face integration issues with IBM Concert, noting the need for smoother connections and improved onboarding support.
  • Users express a need for limited customization options in IBM Concert, which hinder adaptability for diverse team requirements.

What Are Recent G2 Reviews of IBM Concert platform?

IBM Instana

IBM Instana, now part of the Concert platform, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Instana ingests all observability metrics, traces each request, profiles every process, and updates application dependency maps in real-time to deliver the context and actionable feedback needed by DevOps to optimize application performance, enable innovation and mitigate risk to help them add value and efficiency to the pipeline. IBM Instana is available on AWS Marketplace.

Average Rating: 4.4/5.0

Total Reviews: 470

How Do G2 Users Rate IBM Instana?

  • Systems Monitoring: 9.0/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Reporting: 8.7/10 (Category avg: 8.8/10)

Who Is the Company Behind IBM Instana?

  • Seller: IBM
  • Company Website:
  • Year Founded: 1911
  • HQ Location: Armonk, New York, United States
  • Twitter: @IBMSecurity
    74,660 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    344,328 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, System Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 40% Medium, 36% Large

What Do G2 Reviewers Say About IBM Instana?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of IBM Instana, which simplifies app tracking and enhances performance analysis.
  • Users value the fast and comprehensive monitoring capabilities of IBM Instana, ensuring robust protection across all environments.
  • Users value the real-time monitoring of IBM Instana, appreciating its ease of use and robust dashboard features.
  • Users value the fast and effective monitoring capabilities of IBM Instana, ensuring comprehensive system protection and anomaly detection.
  • Users highlight the effortless setup of IBM Instana, enabling seamless monitoring of complex applications without manual configuration.
Cons
  • Users express that the pricing can accumulate quickly as their environments grow, making it a significant concern.
  • Users find the learning curve challenging, particularly for new team members navigating the complex interface and features.
  • Users find the user interface complex, leading to a steeper learning curve and affecting overall usability.
  • Many users find the pricing structure of IBM Instana to be expensive, particularly for smaller teams and startups.
  • Users find the difficult learning curve of IBM Instana challenging, hindering quick adaptation and efficient use of the tool.

What Are Recent G2 Reviews of IBM Instana?

What Are G2 Users Discussing About IBM Instana?

Dynatrace

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster to drive their business forward. To learn more about how Dynatrace can help your business, visit www.dynatrace.com, visit our blog and follow us on LinkedIn and X @dynatrace.

Average Rating: 4.5/5.0

Total Reviews: 1,238

How Do G2 Users Rate Dynatrace?

  • Systems Monitoring: 8.8/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 8.5/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.7/10 (Category avg: 9.1/10)
  • Reporting: 8.2/10 (Category avg: 8.8/10)

Who Is the Company Behind Dynatrace?

  • Seller: Dynatrace
  • Year Founded: 2005
  • HQ Location: Boston, MA
  • Twitter: @Dynatrace
    18,668 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,181 employees on LinkedIn®
  • Ownership: NYSE: DT

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 69% Large, 23% Medium

What Do G2 Reviewers Say About Dynatrace?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Dynatrace, enjoying seamless application instrumentation and comprehensive support.
  • Users value the insightful dashboarding of Dynatrace, enhancing executive views and simplifying monitoring processes.
  • Users value the comprehensive monitoring capabilities of Dynatrace, enhancing problem identification and prevention effectively.
  • Users value the effective debugging capabilities of Dynatrace, enhancing their ability to identify and resolve issues promptly.
  • Users value the robust analytics and integration features of Dynatrace, enhancing their monitoring and debugging capabilities.
Cons
  • Users find the steep learning curve of Dynatrace challenging, making it hard to fully utilize its features.
  • Users find that missing features in Dynatrace hinder detailed analysis and communication regarding updates and fixes.
  • Users find Dynatrace's complexity overwhelming, with a steep learning curve and costly pricing affecting usability.
  • Users find the learning difficulty challenging due to overwhelming information and inconsistencies in functionality.
  • Users find the costly nature of Dynatrace challenging, making it more suitable for large enterprises only.

What Are Recent G2 Reviews of Dynatrace?

What Are G2 Users Discussing About Dynatrace?

Site24x7

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers.

Average Rating: 4.6/5.0

Total Reviews: 465

How Do G2 Users Rate Site24x7?

  • Systems Monitoring: 9.8/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 8.1/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Reporting: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind Site24x7?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: CEO, IT Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 46% Medium, 41% Small

What Do G2 Reviewers Say About Site24x7?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Site24x7, making implementation and daily operations smooth and efficient.
  • Users appreciate the single pane of glass visibility in Site24x7, enhancing efficiency and monitoring flexibility.
  • Users appreciate the real-time monitoring capabilities of Site24x7, providing comprehensive oversight for networks and infrastructure.
  • Users value the extensive monitoring features of Site24x7, enabling efficient oversight of multiple resources from one interface.
  • Users enjoy the extensive visibility of Site24x7, appreciating its ease of setup and efficient monitoring capabilities.
Cons
  • Users face missing alerts and limited interface visibility, hindering their ability to monitor system efficiency effectively.
  • Users find the complexity of tool integration and plan options overwhelming, preferring a simplified default view.
  • Users find the pricing overwhelming and feel it could be more flexible for smaller businesses or startups.
  • Users find the learning curve for advanced features of Site24x7 challenging, impacting effective usage of the platform.
  • Users find the UI lacking modernity, making it difficult to adopt and navigate smoothly.

What Are Recent G2 Reviews of Site24x7?

What Are G2 Users Discussing About Site24x7?

New Relic

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth. The platform brings together Application Performance Monitoring (APM), infrastructure monitoring, log management, digital experience monitoring (DEM), container monitoring, and AIOps into one cohesive interface. Powered by an advanced AI engine, New Relic automatically pairs telemetry data to shift problem solving from reactive debugging to proactive and predictive resolution, helping teams reduce mean time to resolution (MTTR) and eliminate digital disruptions before they impact end users. Equipped with over 500 open source integrations, New Relic seamlessly connects with your existing stack. Coupled with transparent, consumption and user-based pricing, organizations gain full predictability over their costs without sacrificing telemetry depth.

Average Rating: 4.4/5.0

Total Reviews: 568

How Do G2 Users Rate New Relic?

  • Systems Monitoring: 9.8/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 9.8/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Reporting: 9.4/10 (Category avg: 8.8/10)

Who Is the Company Behind New Relic?

  • Seller: New Relic
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @newrelic
    65,727 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,093 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, Senior Software Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 43% Medium, 30% Large

What Do G2 Reviewers Say About New Relic?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and easy-to-use interface of New Relic, making navigation and analysis seamless.
  • Users value the real-time monitoring in New Relic, benefiting from immediate insights and customizable dashboards.
  • Users appreciate the real-time monitoring capabilities of New Relic, enabling proactive issue detection and resolution.
  • Users value the real-time performance insights from New Relic, enabling proactive issue detection and improved user experience.
  • Users appreciate the advanced analytics of New Relic, benefitting from customizable dashboards and real-time performance insights.
Cons
  • Users find New Relic to be expensive, particularly for smaller teams and high data volume demands.
  • Users feel that pricing issues make New Relic expensive for smaller teams, especially with scaling data volumes.
  • Users find the steep learning curve of New Relic challenging, especially when mastering its advanced features and UI.
  • Users find the complexity of New Relic's interface and setup to be overwhelming and difficult to navigate.
  • Users find the difficult learning curve of New Relic challenging, especially for newcomers navigating its extensive features.

What Are Recent G2 Reviews of New Relic?

What Are G2 Users Discussing About New Relic?

Datadog

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

Average Rating: 4.4/5.0

Total Reviews: 718

How Do G2 Users Rate Datadog?

  • Systems Monitoring: 9.4/10 (Category avg: 9.3/10)
  • Artificial Intelligence: 9.1/10 (Category avg: 8.9/10)
  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Reporting: 9.0/10 (Category avg: 8.8/10)

Who Is the Company Behind Datadog?

  • Seller: Datadog
  • Company Website:
  • Year Founded: 2010
  • HQ Location: New York
  • Twitter: @datadoghq
    51,207 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10,780 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Software Engineer, DevOps Engineer
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 47% Medium, 34% Large

What Do G2 Reviewers Say About Datadog?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Datadog, enjoying intuitive dashboard creation and straightforward implementation.
  • Users appreciate the intuitive monitoring features of Datadog, enabling easy integration and insightful data analysis.
  • Users value the real-time monitoring capabilities of Datadog, enhancing oversight across various applications and infrastructures.
  • Users appreciate the user-friendly interface and robust integration capabilities of Datadog for effective monitoring.
  • Users value the intuitive dashboard creation in Datadog, which enhances monitoring and analysis efficiency.
Cons
  • Users find Datadog's pricing to be expensive, suggesting it should be more affordable given its features.
  • Users find pricing issues with Datadog, citing rapidly escalating costs and high subscription fees as concerns.
  • Users find the steep learning curve challenging, especially with rapidly evolving features and required knowledge.
  • Users find the costs to be unpredictable and excessively high, especially with data storage and additional features.
  • Users find learning difficulty in Datadog, noting that new users may require training to understand its complexities.

What Are Recent G2 Reviews of Datadog?

What Are G2 Users Discussing About Datadog?

Tian Lin
TL
Researched and written by Tian Lin
Updated