1. [Home](https://www.g2.com/) 2. ... 3. [AIOps Tools](https://www.g2.com/categories/aiops-platforms) 4. [ServiceNow IT Operations Management Discussions](https://www.g2.com/products/servicenow-it-operations-management/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-operations-management.jpg "Product Avatar Image") ![Reward for good ServiceNow IT Operations Management reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/3688/medal.svg "Reward for good ServiceNow IT Operations Management reviews") ](/products/servicenow-it-operations-management/reviews) [ ServiceNow IT Operations Management ](/products/servicenow-it-operations-management/reviews) (432)4.4/5 ServiceNow IT Operations Management (ITOM) is a comprehensive solution designed to enhance the visibility, health, and optimization of an organization's IT infrastructure. By integrating advanced automation and artificial intelligence, ITOM enables proactive management of IT operations, reducing downtime and improving service delivery. Key Features and Functionality: - ITOM Visibility: Automates the discovery of IT assets across on-premises, cloud, and hybrid environments, providing a unified view of the infrastructure. Service Mapping identifies dependencies between IT components, facilitating impact analysis and change management. - ITOM Health: Consolidates and correlates events from various monitoring tools, enabling IT teams to prioritize and respond to critical incidents promptly. Operational Intelligence leverages AI and machine learning to detect patterns and anomalies, allowing for proactive issue resolution. - ITOM Optimization: Manages cloud resources effectively by providing visibility and control over public, private, and hybrid cloud environments. Automates provisioning, lifecycle management, and cost optimization of IT resources supporting application services. Primary Value and Solutions Provided: ServiceNow ITOM addresses the challenges of managing complex IT environments by offering a unified platform that enhances operational efficiency and service reliability. It enables organizations to transition from reactive to proactive operations, minimizing the risk of outages and optimizing resource utilization. By automating routine tasks and providing real-time insights, ITOM empowers IT teams to focus on strategic initiatives, ultimately driving business growth and resilience. Show More * * * ### 62 Discussions ### 58 Participants ### 60.0 Nps Score Already have ServiceNow IT Operations Management? ### All ServiceNow IT Operations Management Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is operations ServiceNow? ](/discussions/what-is-operations-servicenow) What is operations ServiceNow? [ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software)[ Application Performance Monitoring (APM) Tools ](https://www.g2.com/tags/application-performance-monitoring-apm-tools) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Operations+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Operations+Management+Discussions+section.&title=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss%0aAsk+ServiceNow+IT+Operations+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Operations+Management+Discussions+section.) 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[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software)[ Application Performance Monitoring (APM) Tools ](https://www.g2.com/tags/application-performance-monitoring-apm-tools) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Operations+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Operations+Management+Discussions+section.&title=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss%0aAsk+ServiceNow+IT+Operations+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Operations+Management+Discussions+section.) 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[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software)[ Application Performance Monitoring (APM) Tools ](https://www.g2.com/tags/application-performance-monitoring-apm-tools) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Operations+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Operations+Management+Discussions+section.&title=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss%0aAsk+ServiceNow+IT+Operations+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Operations+Management+Discussions+section.) 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[ Application Performance Monitoring (APM) Tools ](https://www.g2.com/tags/application-performance-monitoring-apm-tools)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+ServiceNow+IT+Operations+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Operations+Management+Discussions+section.&title=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=ServiceNow+IT+Operations+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fservicenow-it-operations-management%2Fdiscuss%0aAsk+ServiceNow+IT+Operations+Management+questions+and+get+answers+from+expert+users+in+our+ServiceNow+IT+Operations+Management+Discussions+section.) 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