Digitate Reviews & Product Details

What I appreciate most about Digitate is its strong emphasis on intelligent automation with ignio. The integration of AI, machine learning, and automation to address real-world IT operations challenges truly sets Digitate apart. I value the company's commitment to developing scalable, enterprise-grade solutions that minimize manual work, enhance reliability, and enable businesses to operate more autonomously. Additionally, I find the culture of innovation, ongoing learning, and customer-focused mindset to be particularly inspiring. Review collected by and hosted on G2.com.

I don't have major dislikes, but since Digitate works in a very fast-paced environment with cutting-edge automation, sometimes priorities shift quickly. While this is exciting, it can also make planning challenging. However, I see it as part of working in an innovation-driven company where adaptability is important. Review collected by and hosted on G2.com.

The best thing for me about Digitate is that it has the power the troubleshoot and fix issued related to information technology with the use of Artificial intelligence. Review collected by and hosted on G2.com.

The thing that complicates the use of Digitate is that it very hard to setup and makes customization really demanding for a new user. Review collected by and hosted on G2.com.

The ecosystem approach stands out. It allows us to consolidate multiple tools into a single platform and apply AIOps across the IT stack. Ignio builds a self-updating cognitive map of our environment, which helps reduce alert noise, triage faster, and automatically resolve incidents before they impact users. The SaaS model ensures high availability, seamless upgrades, and quick scalability. Built-in dashboards and mobile alerts provide strong visibility and enable fast, informed action. Review collected by and hosted on G2.com.

So far, the experience has been strong across the board. If anything, there is room to simplify onboarding and help new users unlock value even faster. Continued improvements to documentation and the user interface would build on an already solid foundation. The Digitate team has been outstanding. They are responsive, knowledgeable, and a true partner throughout our journey. Review collected by and hosted on G2.com.

1. Ignio offers a solid foundation and strong potential for long-term value in streamlining IT operations, driven by its Observability and AIOps modules

2.A key strength is tool’s adaptability—it doesn’t impose a rigid framework, making it easy to align with various use cases and tailor to our unique workflows

3.The client services team have been excellent—knowledgeable and experienced, they’ve ensured a smooth and efficient implementation

4.Digitate is constantly striving to improve their product and services by listening to customer feedback and suggestions Review collected by and hosted on G2.com.

1. Depending on the use case the initial pre-requisites set-up can take long time

2.Faster ticket resolution and timely delivery of enhancements would help maximize the value of the tool

3. Documentation could be better Review collected by and hosted on G2.com.

easy to use monitoring tool, due to our activities, it needs to be accessed 24/7 Review collected by and hosted on G2.com.

have had some challenges with integrations or out of the box requests Review collected by and hosted on G2.com.

One-click dashboards, which is very easy to use and check for more details if required. Prompt email alert system which helps us in checking the status of that particular problem and then take necessary action. This product is very compatible with SAP RISE as I did not see any issues with the alert monitoring from Ignio during SAP RISE migration. Review collected by and hosted on G2.com.

Navigation through the historical records of each alert sent from Ignio is difficult for me when I need the information to compare between two different timestamps/occasions. Review collected by and hosted on G2.com.

The team supported me throughout every stage of the process, and I also found the product to be very robust. Review collected by and hosted on G2.com.

The request was a bit unclear at the beginning, which caused some delays initially. However, once that was sorted out, everything went smoothly. It would be great if the initial instructions could be improved. Review collected by and hosted on G2.com.

The interface is very interactive and engaging, making it enjoyable to use. Review collected by and hosted on G2.com.

At times, the system can experience intermittent disconnections when the Wi-Fi signal strength drops below 65%. This susceptibility to losing connection can be inconvenient if your wireless network is not consistently strong. Review collected by and hosted on G2.com.

From my perspective, Digitate and its flagship product, ignio, stand out for their innovative approach to IT operations. The integration of AI and machine learning enables predictive insights and proactive issue resolution, significantly enhancing system reliability. Users appreciate the robust automation and self-healing capabilities, which reduce manual intervention and downtime. The intuitive interface and scalability make it suitable for complex IT environments. While the initial setup can be complex, the benefits of improved efficiency and responsive customer support make ignio a valuable asset for modern enterprises looking to optimize their IT operations. Review collected by and hosted on G2.com.

Digitate's ignio has some areas for improvement. The initial setup can be complex and time-consuming, and the documentation could be clearer. The upgrade process between versions can be cumbersome, and the user interface might benefit from being more intuitive. Additionally, the system's resource demands can be high, posing challenges for some users. Review collected by and hosted on G2.com.

The AI Ops on how you can unearth aggregation and correlation and as it matures towards modern ways of operations transforming simply what SRE and Ops have done is a past Review collected by and hosted on G2.com.

I only have constructive feedback. Would like the platform to have flexible UI for various personas; while what it has perfectly suits many use cases Review collected by and hosted on G2.com.