Compare Freshsales and Netcore Customer Engagement Platform 
Featured Products
At a Glance
Market Segments
Small-Business (68.0% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free 10000 Monthly Active Users (MAU) Per Month
Freshsales
Star Rating
(1,223)4.5 out of 5
Market Segments
Small-Business (68.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Browse all 3 pricing plansNetcore Customer Engagement Platform
Star Rating
(559)4.5 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10000 Monthly Active Users (MAU) Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that the Netcore Customer Engagement Platform excels in providing a powerful omnichannel reach, which users find essential for effective marketing automation. One user highlighted its ability to easily reach customers, showcasing its strength in delivering comprehensive marketing solutions.
- Users say that Freshsales stands out for its user-friendly interface and customization options. Reviewers appreciate the ability to create personalized filters, allowing them to manage leads effectively and streamline their sales processes, which is particularly beneficial for small businesses.
- According to verified reviews, the Netcore Customer Engagement Platform offers superior support and ease of use, with users praising the team's responsiveness in day-to-day operations. This level of support can significantly enhance the user experience, especially for mid-market companies looking for reliable assistance.
- Reviewers mention that Freshsales provides excellent automation capabilities, simplifying lead management and follow-ups. Users have noted that this feature saves them considerable time and effort, making it a valuable tool for sales teams focused on efficiency.
- G2 reviewers highlight that while both platforms have similar star ratings, the Netcore Customer Engagement Platform benefits from a higher G2 Score, indicating greater overall user satisfaction. This suggests that users may find it more reliable and effective for their marketing needs.
- Users report that Freshsales has a strong focus on lead segmentation and tracking, which is crucial for sales teams. The ability to categorize leads into different types, such as cold or hot leads, allows for more targeted outreach and improved sales strategies.
Pricing
Entry-Level Pricing
Freshsales
Growth
Starting at $9.00
1 User Per Month
Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels
- Web Forms
- SMS & WhatsApp
- Basic Workflows
Netcore Customer Engagement Platform
Startup Plan
Free
10000 Monthly Active Users (MAU) Per Month
The startup package is specially designed, keeping the limitations of early-stage startups in mind, whether they prefer no-code tools or want affordable prices--all while still delivering an intelligent customer experience so they can succeed big time!
- Deep Segmentation, User Analytics, Unlimited User Journeys, Unlimited App Push Notifications, Unlimited Web Push Notifications
- 100,000 Emails Free Per Month, App Nudges & Contextual Walkthroughs, A/B Testing, Rule Based Website Personalization For D2C, Recommendations & Recently Viewed Widgets For D2C
- 24/7 Email Support, Onboarding Support, Scheduled Office Hours, Paid Add On - Emails, WhatsApp, SMS
Free Trial
Freshsales
Free Trial is available
Netcore Customer Engagement Platform
No trial information availableRatings
Meets Requirements
8.7
1,039
8.7
487
Ease of Use
9.0
1,052
8.9
493
Ease of Setup
8.8
559
8.7
341
Ease of Admin
8.9
535
8.9
152
Quality of Support
8.8
1,009
9.0
485
Has the product been a good partner in doing business?
9.0
529
9.1
156
Product Direction (% positive)
9.3
1,033
9.5
478
Features by Category
Sales Force Automation
8.9
718
|
Verified
Not enough data
8.3
417
Not enough data
8.8
707
|
Verified
Not enough data
8.5
705
|
Verified
Not enough data
8.3
507
|
Verified
Not enough data
8.6
336
|
Verified
Not enough data
8.2
482
|
Verified
Not enough data
8.1
468
Not enough data
8.4
510
|
Verified
Not enough data
Marketing Automation
8.5
548
Not enough data
8.5
522
Not enough data
8.9
627
Not enough data
7.9
114
Not enough data
Customer Support
8.5
534
Not enough data
8.6
542
Not enough data
8.6
548
Not enough data
8.2
458
Not enough data
8.4
478
Not enough data
Reporting & Analytics
8.4
629
|
Verified
Not enough data
8.6
665
|
Verified
Not enough data
8.3
508
|
Verified
Not enough data
Mobile & Social
Feature Not Available
Not enough data
8.1
208
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
Platform
8.4
404
|
Verified
Not enough data
8.5
393
|
Verified
Not enough data
8.7
414
|
Verified
Not enough data
8.3
314
|
Verified
Not enough data
7.7
258
Not enough data
8.0
301
|
Verified
Not enough data
8.8
408
|
Verified
Not enough data
8.0
285
|
Verified
Not enough data
Integration
8.4
375
|
Verified
Not enough data
8.3
331
|
Verified
Not enough data
7.9
297
|
Verified
Not enough data
Generative AI
7.6
84
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
9.3
12
8.9
224
9.2
11
9.0
217
8.1
9
8.9
215
8.8
11
8.5
212
Online Marketing
9.0
8
8.4
195
8.5
8
8.4
201
8.1
12
8.7
209
9.4
9
8.6
202
Not enough data
Feature Not Available
Lead Management
8.9
9
8.6
195
8.5
8
8.6
197
8.7
10
8.9
211
8.5
9
8.3
188
8.9
9
8.4
189
8.9
11
8.5
200
9.2
10
8.4
187
8.7
9
8.3
188
Campaign Management
9.2
6
8.6
211
8.8
7
8.2
203
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
9.3
5
Feature Not Available
Not enough data
Feature Not Available
Reporting & Analytics
8.7
10
8.7
213
8.5
11
8.4
201
8.6
7
8.4
203
Not enough data
8.2
188
Not enough data
7.4
180
Platform
9.0
5
8.5
184
8.6
6
8.5
180
8.3
6
8.7
186
9.3
5
8.1
170
Not enough data
8.2
176
8.1
6
8.5
175
Not enough data
8.4
167
Agentic AI - Marketing Automation
Not enough data
8.4
46
Not enough data
8.6
45
Not enough data
8.6
45
Not enough data
8.6
45
Not enough data
8.6
45
Not enough data
8.8
46
Integration
8.6
7
8.4
190
8.3
6
8.4
188
9.0
5
8.1
178
User Identification
Not enough data
8.5
42
Not enough data
9.0
44
Not enough data
8.0
42
Tracking & Reporting
Not enough data
8.9
41
Not enough data
8.9
42
Not enough data
8.8
41
Not enough data
9.2
43
Not enough data
8.8
40
Not enough data
9.0
42
Metrics
Not enough data
8.9
42
Not enough data
8.5
42
Not enough data
9.1
43
Not enough data
8.6
39
Not enough data
8.7
41
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.1
19
Not enough data
8.3
19
Not enough data
8.6
20
Not enough data
8.7
18
Not enough data
Organization
8.6
20
Not enough data
8.9
19
Not enough data
7.9
19
Not enough data
Performance Analysis
7.9
17
Not enough data
8.3
23
Not enough data
Sales Analysis
7.8
20
Not enough data
8.8
21
Not enough data
Generative AI
8.3
12
Not enough data
7.9
13
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
9.0
236
|
Verified
Not enough data
8.9
244
|
Verified
Not enough data
8.4
182
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.9
219
|
Verified
Not enough data
8.7
69
Not enough data
8.8
64
Not enough data
Repeatability and Reportability
8.9
206
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.9
220
|
Verified
Not enough data
8.7
186
|
Verified
Not enough data
7.6
57
Not enough data
AI and Automation
8.4
66
Not enough data
8.2
69
Not enough data
8.3
62
Not enough data
7.9
63
Not enough data
7.7
59
Not enough data
Generative AI
8.2
28
Not enough data
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
8.7
62
Not enough data
8.8
60
Not enough data
Feature Not Available
Templates
Not enough data
8.2
59
Not enough data
8.7
59
Not enough data
8.5
62
Personalization
Not enough data
8.7
59
Not enough data
8.4
60
Not enough data
8.8
57
Not enough data
8.3
57
Not enough data
8.4
55
Not enough data
8.8
55
Not enough data
8.4
58
Not enough data
9.1
61
Multichannel
Not enough data
8.9
59
Not enough data
8.9
61
Not enough data
8.8
59
Administration
Not enough data
9.0
57
Not enough data
8.9
56
Not enough data
8.9
57
Not enough data
8.8
56
Agentic AI - E-Commerce Personalization
Not enough data
9.2
16
Not enough data
9.3
15
User Analysis
Not enough data
8.7
47
Not enough data
8.7
46
User Support
Not enough data
8.9
46
Not enough data
8.8
43
Not enough data
9.0
42
Walkthrough Type
Not enough data
8.4
42
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Campaigns
Not enough data
8.5
134
Not enough data
8.8
143
Not enough data
8.6
138
Not enough data
8.8
139
Not enough data
8.7
139
Analytics
Not enough data
8.7
144
Not enough data
8.4
136
Optimization
Not enough data
8.4
137
Not enough data
8.6
140
Not enough data
8.5
139
Not enough data
8.3
132
Agentic AI - Push Notification
Not enough data
8.6
17
Not enough data
8.3
15
Not enough data
8.3
16
Segmentation
Not enough data
8.5
26
Not enough data
8.5
24
Targeting
Not enough data
8.8
24
Not enough data
8.1
24
Triggered Content
Not enough data
8.7
23
Not enough data
9.0
25
Not enough data
9.0
24
Personalized Content
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
8.4
24
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.9
93
Not enough data
8.0
83
Not enough data
8.4
87
Not enough data
8.1
86
Not enough data
8.3
85
Not enough data
7.7
79
Not enough data
8.5
84
Not enough data
8.6
82
SMS Platform
Not enough data
8.5
84
Not enough data
8.8
88
Not enough data
7.7
81
Not enough data
7.7
81
Not enough data
7.9
81
Not enough data
8.5
82
Agentic AI - SMS Marketing
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Data Sourcing
Not enough data
8.2
62
Not enough data
8.3
61
Not enough data
8.4
62
Not enough data
8.3
60
Intelligence
Not enough data
8.2
60
Not enough data
7.6
58
Not enough data
8.2
58
Functionality
Not enough data
8.9
17
Not enough data
9.0
17
Not enough data
9.1
16
Not enough data
9.0
17
Management
Not enough data
8.7
17
Not enough data
8.7
15
Not enough data
9.5
16
Not enough data
9.4
16
Platform Basics
Not enough data
8.4
78
Not enough data
8.3
80
Not enough data
8.6
81
Not enough data
8.3
76
Not enough data
8.5
78
Agentic AI - Customer Journey Mapping
Not enough data
9.1
15
Platform Basics
Not enough data
8.8
95
Not enough data
8.8
98
Platform Data
Not enough data
8.7
95
Not enough data
8.4
94
Not enough data
8.6
98
Not enough data
8.6
93
Platform Additional Functionality
Not enough data
8.7
94
Not enough data
8.5
93
Not enough data
8.4
92
Agentic AI - Customer Journey Analytics
Not enough data
7.7
22
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
8.1
20
Messaging Channels
Not enough data
9.1
16
Not enough data
9.4
17
Not enough data
7.4
15
Not enough data
7.6
17
Administration
Not enough data
9.2
17
Not enough data
8.5
16
Not enough data
9.4
14
Not enough data
8.2
14
Customization
9.1
17
Not enough data
8.3
16
Not enough data
8.2
14
Not enough data
8.3
15
Not enough data
Additional Functionality
8.4
15
Not enough data
8.2
12
Not enough data
8.4
15
Not enough data
8.5
11
Not enough data
8.3
13
Not enough data
Computing
Not enough data
8.3
125
Not enough data
8.1
126
Not enough data
8.5
127
Experimental Design
Not enough data
8.5
123
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
8.8
125
Not enough data
8.2
118
Agentic AI - A/B Testing
Not enough data
9.0
14
Not enough data
9.0
14
Not enough data
8.7
14
Not enough data
8.9
14
WhatsApp Messaging - WhatsApp Marketing
Not enough data
8.4
27
Not enough data
8.3
28
Not enough data
8.2
27
Not enough data
8.5
27
Not enough data
8.8
27
Not enough data
8.4
26
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.6
27
Not enough data
8.6
26
Not enough data
8.3
26
Not enough data
8.5
28
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
8.8
50
Not enough data
9.0
51
Not enough data
8.6
50
Not enough data
Discovery
8.9
51
Not enough data
8.5
53
Not enough data
8.7
50
Not enough data
Management
8.7
49
Not enough data
9.0
51
Not enough data
Platform
8.5
49
Not enough data
8.7
51
Not enough data
Agentic AI - Personalization
Not enough data
7.4
16
Not enough data
7.6
17
Not enough data
7.4
17
Not enough data
7.6
17
Not enough data
7.8
17
Not enough data
7.5
17
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
8.5
28
Not enough data
8.6
29
Not enough data
7.9
28
Not enough data
8.3
30
Not enough data
Personalization
8.8
32
Not enough data
8.6
33
Not enough data
8.6
34
Not enough data
8.4
31
Not enough data
Administrative
8.5
32
Not enough data
8.4
29
Not enough data
8.4
28
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
8.8
224
Not enough data
8.8
217
Not enough data
8.2
50
Not enough data
Customizations
9.0
234
Not enough data
9.2
239
Not enough data
8.9
246
Not enough data
8.6
220
Not enough data
8.9
241
Not enough data
Generative AI
7.7
32
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
84
Not enough data
8.4
84
Not enough data
8.2
78
Not enough data
8.4
89
Not enough data
8.3
84
Not enough data
Predictive Analytics
8.1
85
Not enough data
8.2
83
Not enough data
8.0
78
Not enough data
7.6
80
Not enough data
Sales Management
8.4
89
Not enough data
7.8
79
Not enough data
8.3
84
Not enough data
8.7
89
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
8.8
137
Not enough data
8.8
120
Not enough data
8.7
130
Not enough data
9.1
146
Not enough data
Not enough data
Not enough data
Contacts
9.0
151
Not enough data
9.0
137
Not enough data
9.0
143
Not enough data
Insights
9.1
165
Not enough data
9.1
142
Not enough data
8.9
123
Not enough data
9.0
145
Not enough data
9.0
141
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.7
59
Not enough data
9.0
61
Not enough data
8.3
59
Not enough data
8.6
58
Campaigns
Not enough data
8.5
61
Not enough data
9.1
62
Not enough data
8.4
58
Not enough data
8.1
55
Not enough data
9.1
64
Not enough data
8.9
64
Engagement
Not enough data
8.2
56
Platform
Not enough data
8.8
57
Not enough data
8.8
59
Not enough data
8.6
54
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
Feature Not Available
Not enough data
8.7
102
Not enough data
8.8
110
Not enough data
9.1
106
Not enough data
7.9
97
Not enough data
7.8
93
Campaign Activity
Not enough data
8.8
111
Not enough data
8.7
112
Not enough data
8.5
107
Not enough data
8.5
100
Not enough data
8.6
100
Not enough data
8.2
101
Agentic AI - Marketing Analytics
Not enough data
8.1
14
Not enough data
8.7
14
Not enough data
8.7
14
Metrics
Not enough data
8.9
42
Not enough data
8.5
42
Not enough data
9.1
43
Not enough data
8.6
39
Not enough data
8.7
41
Variation Testing
Not enough data
9.4
13
Not enough data
9.0
13
Not enough data
8.8
14
Not enough data
9.3
14
Not enough data
9.2
13
Not enough data
9.4
14
Reporting
Not enough data
9.4
14
Not enough data
9.3
15
Personalization
Not enough data
9.0
15
Not enough data
9.3
14
Not enough data
9.1
13
Administration
Not enough data
9.1
13
Not enough data
9.0
14
Not enough data
8.9
15
Not enough data
9.2
14
Categories
Categories
Shared Categories
Freshsales and Netcore Customer Engagement Platform are categorized as Marketing Automation
Unique Categories
Freshsales is categorized as Sales Engagement, AI Sales Assistant, Online Form Builder, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, and Visitor Identification
Netcore Customer Engagement Platform is categorized as Customer Journey Mapping, Geofencing, SMS Marketing, Personalization, Personalization Engines, Push Notification, Digital Adoption Platform, E-Commerce Personalization, Customer Journey Analytics, Customer Data Platform (CDP), A/B Testing, Marketing Analytics, Mobile App Analytics, Mobile App Optimization, Mobile Marketing, Proactive Notification, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Freshsales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Netcore Customer Engagement Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.6%
Computer Software
13.8%
Marketing and Advertising
7.9%
Financial Services
4.1%
Internet
3.7%
Other
54.0%
Financial Services
20.5%
Insurance
7.4%
Retail
7.1%
Banking
6.5%
Marketing and Advertising
5.4%
Other
53.1%
Alternatives
Discussions
What are the three benefits of CRM?
2 Comments
AV
Makes it easy to keep a track of new and prospect leads.Read more
What is Freshsales used for?
2 Comments
IH
It's a CRM solution to manage leads and opportunities. It helps you to create your sales funnel from different channels.Read more
How is Freshsales different from other CRMs?
1 Comment
Official Response from Freshsales
Freshsales is an integrated, simple and intuitive sales CRM built with automations, intelligence and analytics to aid your sales teams to close deals faster....Read more
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