# Top 10 Freshsales Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 1,234 If you are considering Freshsales, you may also want to investigate similar alternatives or competitors to find the best solution. CRM Software is a widely used technology, and many people are seeking easy to use, sophisticated software solutions with social collaboration features, ai text generation, and social network integration. Other important factors to consider when researching alternatives to Freshsales include email marketing and email tracking. The best overall Freshsales alternative is Agentforce Sales (formerly Salesforce Sales Cloud). Other similar apps like Freshsales are HubSpot Sales Hub, Zoho CRM, ActiveCampaign, and Nutshell. Freshsales alternatives can be found in [CRM Software](https://www.g2.com/categories/crm) but may also be in [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) or [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms). ## Best Paid & Free Alternatives to Freshsales - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesflare](https://www.g2.com/products/salesflare/reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) - [Close](https://www.g2.com/products/close/reviews) - [Copper](https://www.g2.com/products/copper/reviews) ## Top 10 Alternatives to Freshsales Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Freshsales stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Financial Services, and Retail, and find the best product for your business. ### 1. [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 25,829 Sell faster, smarter, and more efficiently with AI + Data + CRM. Boost productivity and grow in a whole new way with Sales Cloud. Reviewers say compared to Freshsales, Agentforce Sales (formerly Salesforce Sales Cloud) is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Freshsales: [Sales Engagement](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Lead Scoring](https://www.g2.com/categories/lead-scoring) **Compare:** [Freshsales vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-freshsales) **Compare Agentforce Sales (formerly Salesforce Sales Cloud) with other alternatives:** - [Agentforce Sales (formerly Salesforce Sales Cloud) vs HubSpot Sales Hub](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-hubspot-sales-hub) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Zoho CRM](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-agentforce-sales-formerly-salesforce-sales-cloud) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Nutshell](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-nutshell) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Outreach](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-outreach) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Salesflare](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-salesflare) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Pipedrive](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-pipedrive) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Close](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-close) - [Agentforce Sales (formerly Salesforce Sales Cloud) vs Copper](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-copper) ### 2. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) By HubSpot **Average Rating:** 4.4/5 **Total Reviews:** 13,847 Sales Hub is a modern sales software that helps teams build pipeline, accelerate deal velocity, and create stronger customer connections. Powered by HubSpot’s Smart CRM, it combines AI, automation, and insights in one easy-to-use platform, so reps can sell smarter and scale without added complexity. Reviewers say compared to Freshsales, HubSpot Sales Hub is: - Slower to reach roi - More expensive Categories in common with Freshsales: [Sales Engagement](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Email Tracking](https://www.g2.com/categories/email-tracking) **Compare:** [Freshsales vs HubSpot Sales Hub](https://www.g2.com/compare/freshsales-vs-hubspot-sales-hub) **Compare HubSpot Sales Hub with other alternatives:** - [HubSpot Sales Hub vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs Zoho CRM](https://www.g2.com/compare/hubspot-sales-hub-vs-zoho-crm) - [HubSpot Sales Hub vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs Nutshell](https://www.g2.com/compare/hubspot-sales-hub-vs-nutshell) - [HubSpot Sales Hub vs Outreach](https://www.g2.com/compare/hubspot-sales-hub-vs-outreach) - [HubSpot Sales Hub vs Salesflare](https://www.g2.com/compare/hubspot-sales-hub-vs-salesflare) - [HubSpot Sales Hub vs Pipedrive](https://www.g2.com/compare/hubspot-sales-hub-vs-pipedrive) - [HubSpot Sales Hub vs Close](https://www.g2.com/compare/close-vs-hubspot-sales-hub) - [HubSpot Sales Hub vs Copper](https://www.g2.com/compare/copper-vs-hubspot-sales-hub) ### 3. [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) By Zoho **Average Rating:** 4.1/5 **Total Reviews:** 2,931 Zoho CRM helps you to attract, retain, delight customers and grow your company into a customer-focused organization. Reviewers say compared to Freshsales, Zoho CRM is: - Slower to reach roi Categories in common with Freshsales: [Sales Engagement](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Lead Scoring](https://www.g2.com/categories/lead-scoring), [Email Tracking](https://www.g2.com/categories/email-tracking) **Compare:** [Freshsales vs Zoho CRM](https://www.g2.com/compare/freshsales-vs-zoho-crm) **Compare Zoho CRM with other alternatives:** - [Zoho CRM vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-zoho-crm) - [Zoho CRM vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-zoho-crm) - [Zoho CRM vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-zoho-crm) - [Zoho CRM vs Nutshell](https://www.g2.com/compare/nutshell-vs-zoho-crm) - [Zoho CRM vs Outreach](https://www.g2.com/compare/outreach-vs-zoho-crm) - [Zoho CRM vs Salesflare](https://www.g2.com/compare/salesflare-vs-zoho-crm) - [Zoho CRM vs Pipedrive](https://www.g2.com/compare/pipedrive-vs-zoho-crm) - [Zoho CRM vs Close](https://www.g2.com/compare/close-vs-zoho-crm) - [Zoho CRM vs Copper](https://www.g2.com/compare/copper-vs-zoho-crm) ### 4. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) By ActiveCampaign **Average Rating:** 4.4/5 **Total Reviews:** 14,703 ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster. Reviewers say compared to Freshsales, ActiveCampaign is: - Slower to reach roi - More expensive - Better at meeting requirements Categories in common with Freshsales: [Sales Engagement](https://www.g2.com/categories/sales-engagement), [Online Form Builder](https://www.g2.com/categories/online-form-builder), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Lead Scoring](https://www.g2.com/categories/lead-scoring), [CRM](https://www.g2.com/categories/crm) **Compare:** [Freshsales vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-freshsales) **Compare ActiveCampaign with other alternatives:** - [ActiveCampaign vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/activecampaign-vs-agentforce-sales-formerly-salesforce-sales-cloud) - [ActiveCampaign vs HubSpot Sales Hub](https://www.g2.com/compare/activecampaign-vs-hubspot-sales-hub) - [ActiveCampaign vs Zoho CRM](https://www.g2.com/compare/activecampaign-vs-zoho-crm) - [ActiveCampaign vs Nutshell](https://www.g2.com/compare/activecampaign-vs-nutshell) - [ActiveCampaign vs Outreach](https://www.g2.com/compare/activecampaign-vs-outreach) - [ActiveCampaign vs Salesflare](https://www.g2.com/compare/activecampaign-vs-salesflare) - [ActiveCampaign vs Pipedrive](https://www.g2.com/compare/activecampaign-vs-pipedrive) - [ActiveCampaign vs Close](https://www.g2.com/compare/activecampaign-vs-close) - [ActiveCampaign vs Copper](https://www.g2.com/compare/activecampaign-vs-copper) ### 5. [Nutshell](https://www.g2.com/products/nutshell/reviews) By Nutshell **Average Rating:** 4.3/5 **Total Reviews:** 1,434 Nutshell is CRM software that helps small-business sales reps win more deals. Reviewers say compared to Freshsales, Nutshell is: - Slower to reach roi - More expensive Categories in common with Freshsales: [Sales Engagement](https://www.g2.com/categories/sales-engagement), [Online Form Builder](https://www.g2.com/categories/online-form-builder), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Email Tracking](https://www.g2.com/categories/email-tracking), [Sales Performance Management](https://www.g2.com/categories/sales-performance-management) **Compare:** [Freshsales vs Nutshell](https://www.g2.com/compare/freshsales-vs-nutshell) **Compare Nutshell with other alternatives:** - [Nutshell vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-nutshell) - [Nutshell vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-nutshell) - [Nutshell vs Zoho CRM](https://www.g2.com/compare/nutshell-vs-zoho-crm) - [Nutshell vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-nutshell) - [Nutshell vs Outreach](https://www.g2.com/compare/nutshell-vs-outreach) - [Nutshell vs Salesflare](https://www.g2.com/compare/nutshell-vs-salesflare) - [Nutshell vs Pipedrive](https://www.g2.com/compare/nutshell-vs-pipedrive) - [Nutshell vs Close](https://www.g2.com/compare/close-vs-nutshell) - [Nutshell vs Copper](https://www.g2.com/compare/copper-vs-nutshell) ### 6. [Outreach](https://www.g2.com/products/outreach/reviews) By Outreach **Average Rating:** 4.3/5 **Total Reviews:** 3,571 Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle. Reviewers say compared to Freshsales, Outreach is: - Slower to reach roi - More expensive Categories in common with Freshsales: [Sales Engagement](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Email Tracking](https://www.g2.com/categories/email-tracking) **Compare:** [Freshsales vs Outreach](https://www.g2.com/compare/freshsales-vs-outreach) **Compare Outreach with other alternatives:** - [Outreach vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-outreach) - [Outreach vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-outreach) - [Outreach vs Zoho CRM](https://www.g2.com/compare/outreach-vs-zoho-crm) - [Outreach vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-outreach) - [Outreach vs Nutshell](https://www.g2.com/compare/nutshell-vs-outreach) - [Outreach vs Salesflare](https://www.g2.com/compare/outreach-vs-salesflare) - [Outreach vs Pipedrive](https://www.g2.com/compare/outreach-vs-pipedrive) - [Outreach vs Close](https://www.g2.com/compare/close-vs-outreach) - [Outreach vs Copper](https://www.g2.com/compare/copper-vs-outreach) ### 7. [Salesflare](https://www.g2.com/products/salesflare/reviews) By Salesflare **Average Rating:** 4.8/5 **Total Reviews:** 299 Salesflare is the intelligent sales CRM that helps you sell more with less work. Reviewers say compared to Freshsales, Salesflare is: - Better at support - Easier to do business with - Easier to set up Categories in common with Freshsales: [Sales Engagement](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Email Tracking](https://www.g2.com/categories/email-tracking), [Sales Performance Management](https://www.g2.com/categories/sales-performance-management) **Compare:** [Freshsales vs Salesflare](https://www.g2.com/compare/freshsales-vs-salesflare) **Compare Salesflare with other alternatives:** - [Salesflare vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-salesflare) - [Salesflare vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-salesflare) - [Salesflare vs Zoho CRM](https://www.g2.com/compare/salesflare-vs-zoho-crm) - [Salesflare vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-salesflare) - [Salesflare vs Nutshell](https://www.g2.com/compare/nutshell-vs-salesflare) - [Salesflare vs Outreach](https://www.g2.com/compare/outreach-vs-salesflare) - [Salesflare vs Pipedrive](https://www.g2.com/compare/pipedrive-vs-salesflare) - [Salesflare vs Close](https://www.g2.com/compare/close-vs-salesflare) - [Salesflare vs Copper](https://www.g2.com/compare/copper-vs-salesflare) ### 8. [Pipedrive](https://www.g2.com/products/pipedrive/reviews) By Pipedrive **Average Rating:** 4.3/5 **Total Reviews:** 3,072 Pipedrive is a web-based sales CRM software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process so they can focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite their sales tasks in one workspace. And with AI-powered features that offer personalized tips, winning and renewing deals has never been easier. Categories in common with Freshsales: [Online Form Builder](https://www.g2.com/categories/online-form-builder), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Email Tracking](https://www.g2.com/categories/email-tracking), [Sales Performance Management](https://www.g2.com/categories/sales-performance-management), [CRM](https://www.g2.com/categories/crm) **Compare:** [Freshsales vs Pipedrive](https://www.g2.com/compare/freshsales-vs-pipedrive) **Compare Pipedrive with other alternatives:** - [Pipedrive vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-pipedrive) - [Pipedrive vs HubSpot Sales Hub](https://www.g2.com/compare/hubspot-sales-hub-vs-pipedrive) - [Pipedrive vs Zoho CRM](https://www.g2.com/compare/pipedrive-vs-zoho-crm) - [Pipedrive vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-pipedrive) - [Pipedrive vs Nutshell](https://www.g2.com/compare/nutshell-vs-pipedrive) - [Pipedrive vs Outreach](https://www.g2.com/compare/outreach-vs-pipedrive) - [Pipedrive vs Salesflare](https://www.g2.com/compare/pipedrive-vs-salesflare) - [Pipedrive vs Close](https://www.g2.com/compare/close-vs-pipedrive) - [Pipedrive vs Copper](https://www.g2.com/compare/copper-vs-pipedrive) ### 9. [Close](https://www.g2.com/products/close/reviews) By Close **Average Rating:** 4.7/5 **Total Reviews:** 2,045 Close is an all-in-one sales CRM designed to increase sales productivity for sales teams. With built-in calling, email, SMS, and more, sales teams are able to close more deals and make more sales—all without manual data entry! Reviewers say compared to Freshsales, Close is: - More expensive - Better at support - Better at meeting requirements Categories in common with Freshsales: [Sales Engagement](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [CRM](https://www.g2.com/categories/crm) **Compare:** [Freshsales vs Close](https://www.g2.com/compare/close-vs-freshsales) **Compare Close with other alternatives:** - [Close vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-close) - [Close vs HubSpot Sales Hub](https://www.g2.com/compare/close-vs-hubspot-sales-hub) - [Close vs Zoho CRM](https://www.g2.com/compare/close-vs-zoho-crm) - [Close vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-close) - [Close vs Nutshell](https://www.g2.com/compare/close-vs-nutshell) - [Close vs Outreach](https://www.g2.com/compare/close-vs-outreach) - [Close vs Salesflare](https://www.g2.com/compare/close-vs-salesflare) - [Close vs Pipedrive](https://www.g2.com/compare/close-vs-pipedrive) - [Close vs Copper](https://www.g2.com/compare/close-vs-copper) ### 10. [Copper](https://www.g2.com/products/copper/reviews) By Copper **Average Rating:** 4.5/5 **Total Reviews:** 1,156 Copper is a smart & simple CRM that helps you close deals faster. Reviewers say compared to Freshsales, Copper is: - More usable - More expensive - Easier to do business with Categories in common with Freshsales: [Online Form Builder](https://www.g2.com/categories/online-form-builder), [Sales Analytics](https://www.g2.com/categories/sales-analytics), [Email Tracking](https://www.g2.com/categories/email-tracking), [Sales Performance Management](https://www.g2.com/categories/sales-performance-management), [CRM](https://www.g2.com/categories/crm) **Compare:** [Freshsales vs Copper](https://www.g2.com/compare/copper-vs-freshsales) **Compare Copper with other alternatives:** - [Copper vs Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-copper) - [Copper vs HubSpot Sales Hub](https://www.g2.com/compare/copper-vs-hubspot-sales-hub) - [Copper vs Zoho CRM](https://www.g2.com/compare/copper-vs-zoho-crm) - [Copper vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-copper) - [Copper vs Nutshell](https://www.g2.com/compare/copper-vs-nutshell) - [Copper vs Outreach](https://www.g2.com/compare/copper-vs-outreach) - [Copper vs Salesflare](https://www.g2.com/compare/copper-vs-salesflare) - [Copper vs Pipedrive](https://www.g2.com/compare/copper-vs-pipedrive) - [Copper vs Close](https://www.g2.com/compare/close-vs-copper) --- ## Freshsales Alternatives FAQs ### What are the best alternatives to Freshsales? The best alternatives to Freshsales based on G2 user review data include [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) (4.4/5 with 25,822 reviews), [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) (4.4/5 with 13,817 reviews), [Zoho](https://www.g2.com/products/zoho-crm/reviews) (4.1/5 with 2,930 reviews), [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) (4.4/5 with 14,697 reviews), and [Close](https://www.g2.com/products/close/reviews) (4.7/5 with 2,042 reviews). These alternatives are highly rated and have substantial review counts, indicating strong user adoption and satisfaction. ### Which CRM tools do reviewers recommend instead of Freshsales? Reviewers recommend [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) for its comprehensive AI-driven automation and strong integration capabilities, which improve sales productivity and pipeline visibility. [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) is favored for its intuitive user interface, powerful automation, and seamless integration with marketing tools. [Close](https://www.g2.com/products/close/reviews) is recommended for its ease of use, built-in calling and emailing features, and efficient lead management suited for small to medium sales teams. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) is praised for its robust marketing automation and GDPR-compliant workflows, making it ideal for marketing-driven sales processes. [Zoho](https://www.g2.com/products/zoho-crm/reviews) is noted for its affordability, customization options, and AI-powered insights that support diverse business workflows. These CRM tools are suggested as strong alternatives to Freshsales due to their advanced features, usability, and support infrastructure. ### How does Freshsales compare to Agentforce Sales? According to G2 data, [Freshsales](https://www.g2.com/products/freshsales/reviews) holds a slightly higher average rating of 4.5/5 across 1,233 reviews compared to [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) which has a 4.4/5 rating from 25,822 reviews. Freshsales scores higher in usability (9.0 vs 8.2) and ease of setup (8.7 vs 7.8), as well as ease of administration (8.9 vs 7.9) and support (8.8 vs 8.1), with differences ranging from 0.6 to 1.1 points. Conversely, Agentforce Sales leads marginally in meeting requirements (8.8 vs 8.7) and ease of doing business (8.4 vs 9.0) by 0.1 and 0.6 points respectively. Freshsales is praised for its ease of use (103 mentions), intuitive interface (41 mentions), and customer support (50 mentions), while users appreciate Agentforce Sales for its extensive features (3,167 mentions), AI-driven automation, and strong customization capabilities (843 mentions). However, Freshsales users report limitations in features and customization, whereas Agentforce Sales users frequently cite a steep learning curve (1,092 mentions), complexity, and higher cost. Feature-wise, Agentforce Sales offers social collaboration features not present in Freshsales. Overall, Freshsales is favored for faster deployment, simpler setup, and user-friendliness, while Agentforce Sales excels in advanced automation, AI integration, and scalability for complex sales processes. ### Why do users choose Agentforce Sales over Freshsales? Users choose [Agentforce Sales](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) over Freshsales primarily for its powerful AI-driven automation and extensive customization options. Agentforce Sales transforms CRM from a passive tool into an active, autonomous sales team member, reducing manual administrative work by approximately 3–4 hours per week per representative. Its integration with Salesforce Data Cloud and native AI agents enables real-time lead qualification, personalized outreach, and intelligent workflow automation, which significantly accelerates sales cycles and improves forecasting accuracy. The platform’s robust reporting, dashboard customization, and seamless integration with tools like Outlook, Slack, and Google Workspace provide comprehensive pipeline visibility and data-driven insights. Users also value the low-code/no-code customization tools such as Flow Builder and Apex triggers, which allow about 80% of business logic to be handled without coding, speeding up deployment and adaptability. Despite a steep learning curve and higher pricing, users prioritize Agentforce Sales for its scalability, AI capabilities, and ability to centralize complex sales processes. The platform’s ability to automate repetitive tasks and provide actionable AI insights drives higher productivity and ROI, making it the preferred choice for organizations seeking advanced CRM functionality beyond basic sales tracking. ### What features do alternatives offer that Freshsales does not? Alternatives to Freshsales commonly offer native social collaboration features, which Freshsales lacks. 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