Best VoIP Providers for Small Business - Page 4

How Many VoIP Providers Products Does G2 Track?

Total Products under this Category: 483

Category Stats (Sep 2026)

  • Average Rating: 4.38/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Phone2 (+1.96%) - Among all products in this category, Phone2 recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank VoIP Providers Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 61,700+ Authentic Reviews
  • 483+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for VoIP Providers

G2 Grid® for VoIP Providers plotting products by satisfaction and market presence

Highlighted products: Nextiva, RingEX, Quo, Zoom Phone, CloudTalk, Crexendo, Telnyx CPaaS, and 8x8 Work.

Underlying data: [Grid® JSON](https://www.g2.com/categories/voip-providers/grids.json?focus%5B%5D=nextiva&focus%5B%5D=ringex&focus%5B%5D=quo-quo&focus%5B%5D=zoom-zoom-phone&focus%5B%5D=cloudtalk&focus%5B%5D=crexendo&focus%5B%5D=telnyx-cpaas&focus%5B%5D=8x8-work&segment=small-business)

Broadvoice

Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. 

Average Rating: 4.5/5.0

Total Reviews: 63

How Do G2 Users Rate Broadvoice?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.8/10)
  • Phone Calls: 9.5/10 (Category avg: 9.1/10)
  • VOiP Number: 9.5/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Broadvoice?

  • Seller: Broadvoice
  • Year Founded: 2005
  • HQ Location: Northridge, US
  • Twitter: @broadvoice
    562 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    253 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Hospital & Health Care
  • Company Size: 59% Small, 27% Medium

What Do G2 Reviewers Say About Broadvoice?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Broadvoice, enjoying its intuitive app and simple management features.
  • Users commend Broadvoice for its excellent customer support and easy navigation, ensuring a seamless experience.
  • Users value the reliability of Broadvoice, citing excellent customer service and seamless call management without outages.
  • Users enjoy the flexibility and accessibility of Broadvoice, making calls and texts seamless in a hybrid work environment.
  • Users appreciate the global accessibility of Broadvoice, enabling easy communication and call management from anywhere.
Cons
  • Users find the lack of intuitiveness in Broadvoice challenging, particularly with its mobile app and call flow setup.
  • Users experience occasional call connectivity issues with interruptions and quality dips during use, affecting reliability.
  • Users often face call issues, including missed calls and choppy quality, impacting communication reliability and clarity.
  • Users find Broadvoice's call tree setup and customer portal to be complicated, leading to a frustrating experience.
  • Users experience internet dependency issues with Broadvoice, affecting call quality and connectivity during outages.

What Are Recent G2 Reviews of Broadvoice?

What Are G2 Users Discussing About Broadvoice?

Ring4

Ring4 is a modern phone system in the cloud, enabling remote work for Startups, Freelancers, and SMBs It includes a web console and a mobile app allowing users to have their work line on their personal phone and use the contact center features from anywhere over the internet from their desktop.

Average Rating: 4.7/5.0

Total Reviews: 20

How Do G2 Users Rate Ring4?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 8.8/10)
  • Phone Calls: 9.0/10 (Category avg: 9.1/10)
  • VOiP Number: 8.7/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Ring4?

  • Seller: Ring4
  • Year Founded: 2012
  • HQ Location: San Francisco, California
  • Twitter: @Ring4app
    494 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising
  • Company Size: 80% Small, 15% Medium

What Are Recent G2 Reviews of Ring4?

What Are G2 Users Discussing About Ring4?

PBXware

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Call Centers and governments worldwide by combining the most advanced of the latest technologies. Bicom Systems’ softswitch is offered in Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

Average Rating: 4.5/5.0

Total Reviews: 25

How Do G2 Users Rate PBXware?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 9.5/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind PBXware?

Who Uses This Product?

  • Top Industries: Telecommunications
  • Company Size: 54% Small, 35% Medium

What Do G2 Reviewers Say About PBXware?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the easy-to-use system of PBXware, benefiting from its reliable performance and efficient support.
  • Users highlight PBXware's exceptional reliability and stability, ensuring a seamless communication experience with great support.
  • Users appreciate the flexibility of PBXware, enabling easy deployments and scalable solutions for diverse customer needs.
  • Users appreciate the helpful support team of PBXware, providing effective solutions and ensuring a smooth experience.
  • Users find PBXware to be cost effective, delivering a comprehensive UCaaS platform that supports diverse business needs efficiently.
Cons
  • Users find the complex processes of PBXware challenging, particularly regarding learning curve and cumbersome backend management.
  • Users find PBXware's interface lacks intuitiveness, making navigation and functionality challenging and confusing at times.
  • Users desire an API for central phonebook integration to enhance custom development and contact management features.
  • Users find the difficult settings management cumbersome and confusing, making the system challenging to navigate.
  • Users find navigation difficult in PBXware, indicating a need for improved user-friendliness and interface design.

What Are Recent G2 Reviews of PBXware?

Loop Communications

At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective.

Average Rating: 4.8/5.0

Total Reviews: 104

How Do G2 Users Rate Loop Communications?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 8.8/10)
  • Phone Calls: 9.4/10 (Category avg: 9.1/10)
  • VOiP Number: 9.3/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Loop Communications?

  • Seller: Loop Communications
  • Year Founded: 2009
  • HQ Location: Charlotte, NC
  • Twitter: @LoopPhone
    208 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Office Manager
  • Top Industries: Insurance, Medical Practice
  • Company Size: 68% Small, 31% Medium

What Are Recent G2 Reviews of Loop Communications?

What Are G2 Users Discussing About Loop Communications?

VoIPstudio

VoIPstudio is a professional-grade VoIP phone service, available at consumer-level pricing. It offers the quality and security guarantees that business customers demand, while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omni-channel customer support service. VoIPstudio is based on solid infrastructure and designed to enable flexible yet secure connections between users. VoIPstudio instantly enables businesses to be more productive, without the expense of buying and managing an expensive on-site telephone system. All our business VoIP solutions and features are delivered at a fraction of the standard PBX price. VoIPstudio has been optimised to be multisite, multi-country and with distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers need. As a result, it is also highly scalable, and is suitable for single users, all the way up to companies with hundreds of extensions. Learn about our review policy: https://voipstudio.com/review-transparency-policy/

Average Rating: 4.5/5.0

Total Reviews: 134

How Do G2 Users Rate VoIPstudio?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.8/10)
  • Phone Calls: 9.3/10 (Category avg: 9.1/10)
  • VOiP Number: 8.9/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind VoIPstudio?

  • Seller: VoIPstudio
  • Year Founded: 2009
  • HQ Location: London, London
  • Twitter: @VoIPstudio
    155 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Information Technology and Services, Marketing and Advertising
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About VoIPstudio?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the affordable pricing of VoIPstudio, making it an excellent choice for budget-conscious customers.
  • Users praise the excellent customer service of VoIPstudio, appreciating the responsive support for seamless communication.
  • Users appreciate the ease of use of VoIPstudio, finding it simple and accessible for their needs.
  • Users commend the efficient transition and excellent customer support provided by VoIPstudio, enhancing their communication experience.
  • Users appreciate the helpful chat feature of VoIPstudio, ensuring excellent tech and customer service support.
Cons
  • Users experience call connection issues when the app is left open long, requiring a restart for functionality.
  • Users find the mobile app cumbersome, wishing for easier country code input instead of selecting from a list.
  • Users find the customer service unhelpful and hostile, causing significant concerns for businesses considering VoIPstudio.
  • Users report unethical sales practices from VoIPstudio, finding the staff unhelpful and hostile to business inquiries.

What Are Recent G2 Reviews of VoIPstudio?

What Are G2 Users Discussing About VoIPstudio?

Natterbox

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

Average Rating: 4.4/5.0

Total Reviews: 137

How Do G2 Users Rate Natterbox?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 8.8/10)
  • Phone Calls: 9.3/10 (Category avg: 9.1/10)
  • VOiP Number: 8.7/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Natterbox?

  • Seller: Natterbox Limited
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London, England
  • Twitter: @Natterbox
    1,508 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    129 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator
  • Top Industries: Financial Services, Staffing and Recruiting
  • Company Size: 59% Medium, 31% Small

What Do G2 Reviewers Say About Natterbox?

AI-generated summary from verified user reviews

Pros
  • Users find Natterbox easy to administrate, enhancing flexibility in call management and supporting evolving business needs.
  • Users praise Natterbox for its exceptional customer support, highlighting helpfulness and effective transition assistance during setup.
  • Users value the seamless Salesforce integration of Natterbox, enhancing productivity with omnichannel capabilities and efficient call management.
  • Users value the seamless CRM integration of Natterbox with Salesforce, enhancing productivity and simplifying call management.
  • Users find Natterbox to be easy to use, allowing for quick administration and seamless integration with Salesforce.
Cons
  • Users experience call limitations with Natterbox, including issues with hold transfers and inadequate support during setup.
  • Users find the AI implementation glitchy and suggest the need for more supportive guidance during transitions.
  • Users report call quality issues with Natterbox, often desiring improvements for a better communication experience.
  • Users face chat functionality issues in Natterbox, such as call transfer and notification problems that hinder usability.
  • Users find the complexity of setup and outdated interface to be overwhelming, hindering initial engagement and usability.

What Are Recent G2 Reviews of Natterbox?

What Are G2 Users Discussing About Natterbox?

Kixie PowerCall & SMS

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

Average Rating: 4.8/5.0

Total Reviews: 853

How Do G2 Users Rate Kixie PowerCall & SMS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.8/10)
  • Phone Calls: 9.8/10 (Category avg: 9.1/10)
  • VOiP Number: 9.8/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 9.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Kixie PowerCall & SMS?

  • Seller: Kixie
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Financial Services, Marketing and Advertising
  • Company Size: 83% Small, 16% Medium

What Do G2 Reviewers Say About Kixie PowerCall & SMS?

AI-generated summary from verified user reviews

Pros
  • Users find Kixie PowerCall & SMS to be remarkably easy to use, enhancing productivity with seamless CRM integration and fast dialing.
  • Users highlight the helpful support from Kixie's team, ensuring prompt assistance and enhancing the overall experience.
  • Users praise Kixie for its excellent customer support, noting prompt responses and helpful assistance from the team.
  • Users highlight the time-saving features of Kixie, enabling rapid dialing and efficient follow-ups without hassle.
  • Users highlight the automation capabilities of Kixie PowerCall & SMS, boosting efficiency and streamlining communication effortlessly.
Cons
  • Users find the call issues frustrating due to limited functionality and lack of detailed call oversight.
  • Users experience number issues with Kixie, such as missing call histories and occasional call registration problems.
  • Users report issues with contact management inefficiencies, such as syncing delays and limited call history visibility.
  • Users note a lack of missed features like ringless voicemail and customizable reporting, impacting user experience.
  • Users experience connection issues that disrupt functionality, though most are resolved promptly after a reset.

What Are Recent G2 Reviews of Kixie PowerCall & SMS?

What Are G2 Users Discussing About Kixie PowerCall & SMS?

HighLevel

HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial!

Average Rating: 4.6/5.0

Total Reviews: 636

How Do G2 Users Rate HighLevel?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.8/10)
  • Phone Calls: 8.0/10 (Category avg: 9.1/10)
  • VOiP Number: 8.0/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind HighLevel?

  • Seller: HighLevel
  • Company Website:
  • Year Founded: 2018
  • HQ Location: Dallas, Texas
  • Twitter: @gohighlevel
    8,862 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,569 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Consulting
  • Company Size: 64% Small, 3% Medium

What Do G2 Reviewers Say About HighLevel?

AI-generated summary from verified user reviews

Pros
  • Users enjoy the flexibility and comprehensive features of HighLevel, finding it easy to set up and integrate.
  • Users appreciate the all-in-one functionality of HighLevel, enhancing efficiency in marketing, sales, and client management.
  • Users praise the excellent customer support of HighLevel, appreciating their responsiveness and active feature requests.
  • Users value the extensive feature set of Go HighLevel, appreciating its depth and constant innovation in marketing tools.
  • Users value the intuitive automation setup in HighLevel, enhancing their workflow and client management effectively.
Cons
  • Users find the steep learning curve of HighLevel challenging, complicating their ability to leverage its extensive features.
  • Users desire more missing features in HighLevel, impacting functionality like email marketing and live streaming capabilities.
  • Users face a steep learning curve with HighLevel, requiring significant effort to master its numerous features and updates.
  • Users find HighLevel to be not intuitive, often feeling overwhelmed by its complexity and learning curve.
  • Users express concern over poor customer support, finding the team uninformed and responses often vague.

What Are Recent G2 Reviews of HighLevel?

What Are G2 Users Discussing About HighLevel?

Fusion Connect: Modern Connectivity and Communications Solutions

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

Average Rating: 4.4/5.0

Total Reviews: 63

How Do G2 Users Rate Fusion Connect: Modern Connectivity and Communications Solutions?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 8.8/10)
  • Phone Calls: 8.6/10 (Category avg: 9.1/10)
  • VOiP Number: 8.3/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Fusion Connect: Modern Connectivity and Communications Solutions?

  • Seller: Fusion Connect
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Atlanta, Georgia, United States
  • Twitter: @FusionConnectSM
    1,114 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,616 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Non-Profit Organization Management, Restaurants
  • Company Size: 37% Small, 33% Medium

What Do G2 Reviewers Say About Fusion Connect: Modern Connectivity and Communications Solutions?

AI-generated summary from verified user reviews

Pros
  • Users value the urgent and responsive support from Fusion Connect, enhancing their connectivity experience significantly.
  • Users value the responsive tech support from Fusion Connect, ensuring quick communication and effective assistance during critical needs.
  • Users appreciate the ease of use with Fusion Connect, enjoying seamless transitions and simplified account management.
  • Users value the reliable connectivity provided by Fusion Connect, enhancing efficiency and support throughout their operations.
  • Users appreciate the excellent customer service and quick response times from the Fusion Connect team.
Cons
  • Users have experienced billing issues with Fusion, though improvements have made recent experiences smoother and more efficient.
  • Users struggle with poor customer support, noting slow ticket resolutions and disconnected communication between teams.
  • Users find the complex processes within Fusion Connect cumbersome, impacting user experience and requiring frequent support assistance.
  • Users face connection issues that complicate installation and resolution during outages, often involving multiple underlying carriers.
  • Users often find customer service lacks depth with canned responses and slow issue resolution, impacting overall satisfaction.

What Are Recent G2 Reviews of Fusion Connect: Modern Connectivity and Communications Solutions?

Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Average Rating: 4.1/5.0

Total Reviews: 459

How Do G2 Users Rate Twilio?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 8.8/10)
  • Phone Calls: 9.6/10 (Category avg: 9.1/10)
  • VOiP Number: 8.3/10 (Category avg: 9.0/10)

Who Is the Company Behind Twilio?

  • Seller: Twilio
  • Company Website:
  • Year Founded: 2008
  • HQ Location: San Francisco, CA
  • Twitter: @twilio
    81,644 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,801 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Senior Software Engineer
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 50% Small, 31% Medium

What Do G2 Reviewers Say About Twilio?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Twilio, facilitating quick decision-making and seamless integration with systems.
  • Users commend Twilio for its easy integrations, enhancing communication workflows and improving overall business efficiency.
  • Users value Twilio's extensive integrations, making it easy to connect and implement across various applications effortlessly.
  • Users value Twilio for its easy setup, enabling seamless integration into various applications with minimal effort.
  • Users highlight Twilio's easy API integration with CRM systems, enhancing communication and workflow efficiency.
Cons
  • Users find Twilio's pricing to be too expensive, especially challenging for small-scale startups despite the service quality.
  • Users report poor customer support from Twilio, with slow responses affecting overall user experience and satisfaction.
  • Users find the difficult configuration of Twilio challenging, especially for those without programming skills or technical knowledge.
  • Users find the complex setup for advanced features like IVR and multi-channel workflows challenging for smaller teams.
  • Users find the technical knowledge required for Twilio essential, making it challenging for non-developers to utilize effectively.

What Are Recent G2 Reviews of Twilio?

What Are G2 Users Discussing About Twilio?

Global Call Forwarding

Global Call Forwarding provides International Toll Free Numbers and Local Phone Numbers from many of the 195 countries worldwide. Businesses can use our service to receive & make international phone calls from anywhere. Global Call Forwarding is owned and operated by United World Telecom (UWT), founded in 1996. We are headquartered in Delray Beach, Florida, USA. We have thousands of customers across all industries globally. Some of our long-term customers include MoneyGram, SanDisk, Novartis, MongoDB, and Air Arabia. Our service is trusted by thousands of multinational organizations. The business phone numbers that we provide come loaded with free advanced features that you can easily manage through an online interface. We also offer dedicated account management and technical support 24/7. Try Global Call Forwarding free.

Average Rating: 5.0/5.0

Total Reviews: 17

How Do G2 Users Rate Global Call Forwarding?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Phone Calls: 10.0/10 (Category avg: 9.1/10)
  • VOiP Number: 10.0/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Global Call Forwarding?

Who Uses This Product?

  • Company Size: 65% Small, 24% Medium

What Do G2 Reviewers Say About Global Call Forwarding?

AI-generated summary from verified user reviews

Cons
  • Users face a major issue as there is no possibility to purchase numbers in Kyrgyzstan, limiting their options.

What Are Recent G2 Reviews of Global Call Forwarding?

What Are G2 Users Discussing About Global Call Forwarding?

MiVoice Business

The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.

Average Rating: 3.9/5.0

Total Reviews: 294

How Do G2 Users Rate MiVoice Business?

  • Has the product been a good partner in doing business?: 7.4/10 (Category avg: 8.8/10)
  • Phone Calls: 8.5/10 (Category avg: 9.1/10)
  • VOiP Number: 8.8/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind MiVoice Business?

  • Seller: Mitel Networks
  • Year Founded: 1972
  • HQ Location: Kanata, Ontario
  • Twitter: @Mitel
    22,451 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,002 employees on LinkedIn®
  • Total Revenue (USD mm): $1,300

Who Uses This Product?

  • Who Uses This: Office Manager, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 55% Medium, 38% Small

What Are Recent G2 Reviews of MiVoice Business?

What Are G2 Users Discussing About MiVoice Business?

Textr Team

Textr Team is a business texting and calling app that allows your team to communicate on one platform across any device. Excellent for sole proprietors, start-ups, and small businesses. Get multiple local numbers from US, Canada, United Kingdom including Toll-Free numbers for your business and bring your team members on board to call, text and more.

Average Rating: 4.5/5.0

Total Reviews: 70

How Do G2 Users Rate Textr Team?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.8/10)
  • Phone Calls: 9.7/10 (Category avg: 9.1/10)
  • VOiP Number: 9.7/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Textr Team?

  • Seller: Textr
  • HQ Location: Markham, ON
  • Twitter: @TextrInc
    38 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 46% Small, 35% Large

What Do G2 Reviewers Say About Textr Team?

AI-generated summary from verified user reviews

Pros
  • Users highlight the affordability of Textr Team, appreciating its transparent pricing for small businesses and startups.
  • Users value the intuitive, unified interface of Textr Team, enhancing seamless communication and productivity across devices.
  • Users appreciate the call recording feature of Textr Team, enhancing communication and collaboration efficiency within their teams.
  • Users highlight the intuitive interface of Textr Team, making communication seamless and efficient across devices.
  • Users value the quick setup of Textr Team, enabling seamless integration and immediate productivity for teams.
Cons
  • Users find that importing contacts is limited, which can hinder onboarding and integration processes for teams.
  • Users experience limited features in Textr Team, particularly with call quality and integration options, impacting usability.
  • Users report that the call quality can lag on Textr Team, impacting communication effectiveness during use.

What Are Recent G2 Reviews of Textr Team?

Bria

Bria (formerly X-Lite) is a softphone solution designed to extend the capabilities of your call server, PBX, or VoIP service so you can take calls anywhere on both desktop and mobile devices, and augment your communications with team messaging, HD video conferencing and screen sharing capabilities, hosted by CounterPath. Experience crystal clear audio and HD, 1080p video calls whether in your office or on-the-go; and manage calls easily with intuitive call recording, music on hold, and call transfer functions. Need more collaboration features? Bria Teams includes team messaging, screen sharing, and HD video conferencing with up to 200 participants! Easily talk, chat, meet, and share on any device in one efficient app that syncs calling and messaging history across devices so you're always in the loop. Bria also includes a user-friendly web management portal for centrally setting up calling accounts and team members. Once configured, all users need to do is log in to their apps with their email and password and they're ready to start communicating and collaborating!

Average Rating: 4.4/5.0

Total Reviews: 63

How Do G2 Users Rate Bria?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 8.8/10)
  • Phone Calls: 9.4/10 (Category avg: 9.1/10)
  • VOiP Number: 9.3/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 8.6/10 (Category avg: 8.6/10)

Who Is the Company Behind Bria?

  • Seller: CounterPath
  • Year Founded: 2002
  • HQ Location: Vancouver, BC
  • Twitter: @CounterPath
    2,016 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®
  • Ownership: NASDAQ:CPAH

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 55% Small, 41% Medium

What Do G2 Reviewers Say About Bria?

AI-generated summary from verified user reviews

Pros
  • Users value Bria's accessibility, benefiting from its flexibility for seamless communication and collaboration.
  • Users value the affordability of Bria, enjoying a cleaner office and efficient call management with minimal hardware.
  • Users love the easy setup and sleek call management with Bria, enhancing workspace aesthetics and functionality.
  • Users enjoy the high call quality of Bria, enhancing their communication experience with clear audio and sleek setup.
  • Users value the seamless VOIP connectivity, allowing sales teams to stay connected while away from the office.
Cons
  • Users experience performance issues with Bria, including lagging, freezing, and frequent call reliability problems.
  • Users find it challenging to manage access issues with Bria, especially when trying to turn off notifications effectively.
  • Users report significant audio issues with Bria, including sound problems and frequent call dropouts, impacting reliability.
  • Users report audio problems with Bria, experiencing call drops and occasional app reliability issues impacting communication.
  • Users report call drops and reliability issues with Bria, affecting crucial communication needs in a busy work environment.

What Are Recent G2 Reviews of Bria?

What Are G2 Users Discussing About Bria?

Grasshopper

Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks. Setup is easy, simply set up your call tree, download the app, and start calling & texting customers – no technical headaches, and no complex configuration challenges. At Grasshopper we know the value of a dollar, that’s why we keep our plans low starting at just $14/month (and offer unlimited users!) to make your small business budget stretch big. Backed by decades of experience serving small businesses, Grasshopper provides reliable service, clear call quality, and effortless setup. The result? A polished, professional presence that builds trust, protects your privacy, and helps your business stay responsive, agile, and ready for every opportunity.

Average Rating: 3.9/5.0

Total Reviews: 162

How Do G2 Users Rate Grasshopper?

  • Has the product been a good partner in doing business?: 7.6/10 (Category avg: 8.8/10)
  • Phone Calls: 8.9/10 (Category avg: 9.1/10)
  • VOiP Number: 8.9/10 (Category avg: 9.0/10)
  • Desk-to-Desk Calls: 7.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Grasshopper?

  • Seller: GoTo
  • Year Founded: 2003
  • HQ Location: Boston, MA
  • Twitter: @goto
    41,211 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    993 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Information Technology and Services, Consumer Services
  • Company Size: 86% Small, 9% Medium

What Do G2 Reviewers Say About Grasshopper?

AI-generated summary from verified user reviews

Pros
  • Users value the powerful call and messaging capabilities of Grasshopper, enhancing their communication efficiency.
  • Users love the international calling features of Grasshopper, making client communication seamless across borders.
  • Users value the easy connection feature of Grasshopper, enabling seamless calls to clients in Canada and the USA.
  • Users find the sign-up process easy with Grasshopper, making initial access to the service smoother.
  • Users praise the powerful messaging features of Grasshopper, enhancing communication with calls and texts seamlessly.
Cons
  • Users express frustration over difficult cancellation processes and poor customer service experiences with Grasshopper.
  • Users find cancelling accounts frustrating, facing lengthy calls and convoluted processes that detract from their experience.
  • Users criticize the high cost and complicated cancellation process, feeling trapped in a frustrating service.
  • Users report frequent freezing and update issues with Grasshopper, leading to dropped calls and disrupted experiences.
  • Users face frequent call drops and app freezes, disrupting communication and requiring restarts to fix issues.

What Are Recent G2 Reviews of Grasshopper?

What Are G2 Users Discussing About Grasshopper?

Neeraja Prakash
NP
Researched and written by Neeraja Prakash
Updated