--- title: Broadvoice Reviews meta_title: 'Broadvoice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how Broadvoice works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 64 scale: '5' date_modified: '2026-06-30' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Broadvoice Reviews **Vendor:** Broadvoice **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 64 ## About Broadvoice Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America.  ## Broadvoice Pros & Cons **What users like:** - Users appreciate the **ease of use** of Broadvoice, enjoying its user-friendly app and straightforward interface. (18 reviews) - Users commend the **excellent customer support** of Broadvoice, appreciating the reliable assistance available whenever needed. (13 reviews) - Users value the **reliability** of Broadvoice, noting its seamless performance and outstanding customer support. (13 reviews) - Users appreciate the **seamless accessibility** of Broadvoice VoIP services, enhancing hybrid work and client communication efficiency. (11 reviews) - Users appreciate the **global accessibility** of Broadvoice, enabling seamless communication and collaboration from anywhere. (9 reviews) - Customer Service (9 reviews) - Calling Features (8 reviews) - Affordable (7 reviews) - Easy Communication (7 reviews) - Easy Connection (7 reviews) **What users dislike:** - Users find the **lack of intuitiveness** in Broadvoice frustrating, especially with the mobile app and call flow setup. (5 reviews) - Users face occasional **call connectivity issues** that disrupt their conversations and affect overall satisfaction. (3 reviews) - Users frequently experience **call issues** , including missed calls and choppy quality, impacting their communication reliability. (3 reviews) - Users find the **call tree setup and customer portal complex** , making navigation and usage challenging for new customers. (3 reviews) - Users face challenges with **internet dependency** on Broadvoice, experiencing call quality issues during outages. (3 reviews) - Users find Broadvoice's **limited features** frustrating, especially with the mobile app and third-party integration needs. (3 reviews) - Long Waiting (3 reviews) - Phone Issues (3 reviews) - Poor Call Quality (3 reviews) - Poor UI Design (3 reviews) ## Broadvoice Reviews ### 1. Broadvoice Enhances Mobility with Reliable VoIP **Rating:** 4.5/5.0 stars **Reviewed by:** Carlton W. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Broadvoice?** I like that Broadvoice is easy to use. We have non-technical staff so easy of use is important. I use the VoIP system to make and receive phone calls, and I also appreciate the texting feature. I like the Broadvoice application on my phone because I can make and receive calls while mobile. **What do you dislike about Broadvoice?** Sometimes I have an issue with the mobile app—sometimes my phone will ring once, and then I miss the call. There is a small learning curve when creating call flows, but the Broadvoice staff helped us through that. **What problems is Broadvoice solving and how is that benefiting you?** Broadvoice allows my staff to be mobile, enabling them to work from home or on the road. I also use the VoIP system for making and receiving calls as well as the texting feature, providing flexibility and ease while mobile. ### 2. Great Customer Service and Fluent Call Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew B. | Assistant Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Broadvoice?** I really appreciate Broadvoice’s great customer service. Their support team is always ready to help out whenever we encounter any issues, which has been invaluable in ensuring our operations run smoothly. I also find their call handling services robust and fluent, greatly assisting in receiving and transferring calls efficiently. This level of performance from Broadvoice has been crucial for our office's phone system, allowing seamless communication and contributing to an overall positive experience. I am so satisfied with Broadvoice that I would highly recommend it to others, as evidenced by my willingness to rate it a perfect 10 for recommending to friends or colleagues. **What do you dislike about Broadvoice?** I dont **What problems is Broadvoice solving and how is that benefiting you?** I use Broadvoice for office phone tasks like receiving and transferring calls. The reliable customer service and effective call handling resolve issues swiftly. ### 3. A Tremendous Value-Add For Both Internal Users and Clients **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff T. | Senior Pastor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Broadvoice?** I love the flexibility of use between handset and smart phone app where I don't lose any functionality! The ability for our team to function via app as though we were in the office combined with the public-facing stability of functioning "in-office" provides both team and client value very efficiently! **What do you dislike about Broadvoice?** The functionality of the app remotely can sometimes be disrupted by settings unknown to the user on their specific smartphones. A Broadvoice-specific set up with settings that universally avoid this would be greatly appreciated...if possible! **What problems is Broadvoice solving and how is that benefiting you?** As an organization we are not tied to our office for voice communication with our constituents. The web interface along with the smart phone app allow us to be accessible wherever and whenever! ### 4. Service Made for Everyone **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Broadvoice?** Broadvoice is user-friendly with little to no learning curve. Using the B-hive Mobile app alongside Broadvoice truly brings an added layer of convenience that allows me to pick up the calls anywhere, considering I work hybrid. Their customer support is nothing but resourceful, attentive, and friendly. **What do you dislike about Broadvoice?** The quality of calls is generally up to par and clear, however, once in a while there will be a few calls where they get cut off or are not the best quality. **What problems is Broadvoice solving and how is that benefiting you?** General contact support and flexibility of picking up calls at any location with the B-hive mobile app. ### 5. Broadvoice Auto Renews Contracts without notice. Read your contract carefully. **Rating:** 0.0/5.0 stars **Reviewed by:** Ryan L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Broadvoice?** Call quality is very clear. I've had no audio issues. **What do you dislike about Broadvoice?** I signed a 1 year agreement in 2021. My sales advisor tried to have me sign a 3 year but I hate long contracts. She then said OK this agreement is for one year. I read it and signed. Fast forward to today. I'd like to change my account subscription tier. Except I'm told I can't, I'm under contract until mid 2025. I requested the signed contract. They sent me my original contract but said oh but all contracts auto renew annually. So long story shorter, you can't work with Broadvoice and not be under a contract. Whatever you sign up for means nothing. They will continue to auto sign subsequent annual contracts. I'm already discussing with my legal counsel because my business structure is changing and I'm stuck with this provider unil June 2025. Advice: Sign nothing until your business attorney vets the contract. I'm a small self employed business and if I paid an attorney to comb this contract, I could have likely avoided this. I didn't think I needed an attorney to sign something as simple as a 1 year phone contract. Boy was I wrong. It's turned into a multi-year contract I'm supposed to buy my way out of or write a letter 30 days prior to renew date. Other providers aren't like this. I can't write them a letter right now and say "Don't renew this contract in June of 2025." They said I have to wait until 30 days prior to the contract end. I've also discovered that the contract I signed may be illegal in my state of Wisconsin. We have laws here that protect businesses and individuals from contracts that auto renew without notice. Broadvoice has not been contacting me before my renewal date like the Wisconsin state law says they need to. They just auto renew the contract without any notice on the day I opened my account in 2021. Avoid Broadvoice unless you want to be a client forever. Technically, the sound quality was clear. I haven't been able to get notifications to work for years. I'm using iOS. It shows a bage number that reflects the number of calls received but won't notify you for waiting voicemails. At this point, I'm just forwarding all my calls to a cell line until I can get away from Broadvoice. **What problems is Broadvoice solving and how is that benefiting you?** Business phone, sms **Official Response from Kimberly Way:** > Dear Ryan, Thank you for sharing your thoughts about your experience with our service. We genuinely value your feedback, and we’d like to clarify some points that you addressed. First, regarding our auto-renewal policy, our Master Services Agreement (MSA) that we provide all our customers includes a clear provision that all annual contract subscriptions, including yours, will automatically renew for a subsequent one year at the same rate. This language was in your Agreement at the time of activation and is aligned with Auto-Renewal laws that disclose these terms at the start of the contract. Rest assured, we are committed to providing transparency and compliance in all our customer agreements and will discuss this further to assist you with any requested changes and to prevent any confusion. We understand you’re considering a change to your subscription, and we’d be happy to discuss available options that best meet your needs. We greatly value your loyalty and satisfaction and will make every effort to ensure you continue to enjoy our services. Lastly, we’re pleased to hear you’re satisfied with the quality of the calls. If you’re experiencing any technical issues, we are here to help. Please provide your contact information or feel free to reach out to us directly so we can troubleshoot any challenges you’re facing and resolve them promptly. We look forward to assisting you and ensuring your experience with us remains positive. Please let us know if you would like to discuss this further. The Broadvoice Team ### 6. Great Service & Equipment! **Rating:** 5.0/5.0 stars **Reviewed by:** Launa Z. | Receptionist, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Broadvoice?** What I like most about Broadvoice is the ease of use, and of course the EXCELLENT customer service! I use it every single day! **What do you dislike about Broadvoice?** I have not encountered any downside to using Broadvoice. **What problems is Broadvoice solving and how is that benefiting you?** Without Broadvoice I would have no way to contact customers, which is a VITAL part of our business. ### 7. Helps with business beyond just a phone call. **Rating:** 4.0/5.0 stars **Reviewed by:** Summer R. | Service Dispatch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Broadvoice?** I like when I'm working hybrid that I can answer my phone anywhere. I don't have to have co-worker extensions memorized, but I can just transfer the call. I'm able to text clients. **What do you dislike about Broadvoice?** Their call tree set up and customer portal aren't the most user friendly. **What problems is Broadvoice solving and how is that benefiting you?** Ease of use when being able to answer the phone anywhere. ### 8. Great Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brad Balgemann I. | Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Broadvoice?** The technical support I receive is amazing and I get the answers I need quickly and easily. **What do you dislike about Broadvoice?** I would like to be able to take care of the requests myself, but the system is not user friendly enough. **What problems is Broadvoice solving and how is that benefiting you?** I struggle with adding and removing lines/users from the system, but the support I receive helps. ### 9. Great Progam - Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia P. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Broadvoice?** Being able to have control in the moment to make changes to settings for things. Ease of use and connectivity with an app for other to use the service as well when not in the office via their personal cell phone. **What do you dislike about Broadvoice?** Wish there were one button that would reset all of the phones versus having to go to each one to do it. **What problems is Broadvoice solving and how is that benefiting you?** Currently no problems... things work so well with Broadvoice that we no longer have any issues with our phones or any of that. ### 10. Broadvoice has been very quick to respond to our needs. **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Director of Communications, Enterprise (> 1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Broadvoice?** Friendly and knowable people, and easy to reach. **What do you dislike about Broadvoice?** Phone Return practices, sometimes takes longer than it should. **What problems is Broadvoice solving and how is that benefiting you?** Broadvoice is solving the rising cost of copper. The pricing is awesome and their portal is great as well. ### 11. Easy to use VOIP system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Broadvoice?** The phone is easy to navigate and has all the features that we need. Prices were most competitive of options that we quoted from. **What do you dislike about Broadvoice?** On the desktop app, the interface could be cleaner. I don't need to see my call history when I am trying to dial someone. **What problems is Broadvoice solving and how is that benefiting you?** The main reason to change to a VOIP service was to save money and not lose call quality. Broadvoice has done both for us. ### 12. Great Technical Support to Assist You With the Transition **Rating:** 4.0/5.0 stars **Reviewed by:** Debbie T. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2024 **What do you like best about Broadvoice?** We love that we're able to answer and view calls on our cell phones so we don't miss calls just because we're out of the office. It's a seamless integration which gives the user the freedom to answer or not. **What do you dislike about Broadvoice?** The only dislike I have is that the phone line seems to "stall" after around 3 minutes of usage. It cuts out for about 2 seconds and then comes right back. It will do this more than once if one for a long time, not really sure why. **What problems is Broadvoice solving and how is that benefiting you?** We've had Broadvoice for awhile, but the PBX systems gives us more features that gives the caller multiple options to land where they need. It also allows us to make changes on where calls are routed via the computer vs manually having to do it on the telephone. ### 13. Broadvoice is the best cloud PBX provider we've used **Rating:** 5.0/5.0 stars **Reviewed by:** Preston C. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Broadvoice?** Broadvoice is extremely easy to use and implement, has great customer support, and has many awesome features that we use every day. **What do you dislike about Broadvoice?** Nothing comes to mind, Broadvoice has been great for our business. **What problems is Broadvoice solving and how is that benefiting you?** Broadvoice makes it very easy to add and remove users to the phone system, very simple to understand call flow rules, and the connection with MS Teams was simple. ### 14. Great over all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Broadvoice?** Having control of phone service, for example, I can forward phones myself instead of depending on customer support which can take time to be completed. **What do you dislike about Broadvoice?** Support themselves sometimes take a while to respond, but it isn't all the time. Sometimes they reply emails / calls within minutes or sometimes within hours. But luckily since we have control of our phones via their portal, it isnt much of an issue. **What problems is Broadvoice solving and how is that benefiting you?** Having control of our phones across all of our locations and not depending on customer support for certain things since we can manage ourselves. ### 15. Modern Technology that works for firms/businesses of all sizes. **Rating:** 3.5/5.0 stars **Reviewed by:** DJ B. | Client Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Broadvoice?** We only have a few employees at the company, but the pricing and structure was very competitive for even a small firm. We also love the versatility the new system provides us. We now have the flexibility to work from home and still be as effective as in the office. Meetings go smoother and easier. **What do you dislike about Broadvoice?** The initial setup was harder than anticipated, but with the help of the Broadvoice tech support we were able to work through it. **What problems is Broadvoice solving and how is that benefiting you?** Working remotely, but still recieving phone calls and voicemails easily. ### 16. My review after using broadvocie for over 3 years now **Rating:** 3.5/5.0 stars **Reviewed by:** Asad U. | Organizer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Broadvoice?** It has been good so far.I like the mobile app and the web app. **What do you dislike about Broadvoice?** They just need to work on the desktop app. Web app works fine unless you accidently refresh it while you are on a call. **What problems is Broadvoice solving and how is that benefiting you?** Its a basic business need. so its benificial. ### 17. Broadvoice Cloud PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Broadvoice?** Broadvoice Cloud PBX exceeded my expectations! The onboarding process was thorough, and I must say, the implementation/cutover team was nothing short of phenomenal. The overall experience with Broadvoice Cloud PBX has been exceptionally positive, making them my go-to VOIP provider. The ease of implementation and the outstanding support from the client team have truly set them apart. If your business is in the market for a new phone system or could benefit from a comprehensive Telecom Analysis, don't hesitate to get in touch with me. I'd be happy to help you. **What do you dislike about Broadvoice?** While Broadvoice Cloud PBX has proven to be excellent, I recommend thoroughly evaluating your network and internet provider during the discovery phase. A great PBX system is only as effective as the network and internet support it receives. **What problems is Broadvoice solving and how is that benefiting you?** Faced with the need to upgrade from a legacy phone system, my client chose Broadvoice Cloud PBX. The decision was driven by the system's user-friendly interface, high-quality phones, and an overall compelling total cost of ownership. ### 18. Great Service and very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Ginger K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Broadvoice?** I love that it can be used through my phone app or on my computer. I use it for messaging, calls, and faxes. Its super easy to use and manage clients. The calls never drop either. The price is great, you cant beat it. I have no complaints about them at all. The customer service is great too. They helped us set up and integrate very easily. **What do you dislike about Broadvoice?** I wish they had read voice mail. Like a transcript so I can read instead of listen. Otherwise no complaints. **What problems is Broadvoice solving and how is that benefiting you?** No issues at the moment ### 19. Broadvoice--A simple cloud PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Craig F. | CIO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Broadvoice?** The BroadVoice interface is simple to use. It is very intuitive and just works. There are a ton of advanced features that can be implemented, but the basic phone system is quick and easy to implement. A Broadvoice engineer will help along the way if necessary. **What do you dislike about Broadvoice?** I wish it had call queuing in the base package. This requires a more advanced package. **What problems is Broadvoice solving and how is that benefiting you?** This gives us an offsite platform that users can use from home or use the soft client while moble. Users can even take their phone home and it works perfectly. All of this with no modifications to our firewall security. ### 20. A Broadvoice in a crowded market **Rating:** 5.0/5.0 stars **Reviewed by:** Chase S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Broadvoice?** I feel Broadvoice offers the best value for what you pay. I like the voicemail to email feature as well as being able to record my calls to come back to for training purposes. Their team was also excellent in getting us set up with the new phones and features. **What do you dislike about Broadvoice?** Sometimes the call quality can lag if you are not in a place with good internet connection. **What problems is Broadvoice solving and how is that benefiting you?** Broadvoice allows me to stay in front of customers all over the country/world without paying long distance fees. By having a predictable monthly cost we can focus on other areas of the business and not worry about surpises at the end of the month. ### 21. They have the best customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Kari D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Broadvoice?** Broadvoice Cloud is so easy to use. I have access to all my information and calls while on the road. **What do you dislike about Broadvoice?** I have not found an issue with the service and I have had it 3 years. **What problems is Broadvoice solving and how is that benefiting you?** When I am on the road I can accept calls as if I were at my desk in the office. ### 22. Great Service and Support - It just works!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Broadvoice?** The presales serivce and support are one of the best in the industry. We don't need to think about anything. Phone get delivered and you plug them in. It just works!!! Pricing is competitive. **What do you dislike about Broadvoice?** Texting features need work. Mobile app not as robust as other companies. **What problems is Broadvoice solving and how is that benefiting you?** Upgraded ### 23. Great Customer Serivce **Rating:** 4.0/5.0 stars **Reviewed by:** Carla F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Broadvoice?** Broadvoice has US Based excellent Customer Service. The protal is easy to navigate and there have been no outages **What do you dislike about Broadvoice?** The Mobile App is a problem. Lots of bugs **What problems is Broadvoice solving and how is that benefiting you?** One reach number for call, fax and text. Voicemail trascription. Ease of use. Reliable ### 24. Great phone service and great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jacqui J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Broadvoice?** Broadvoice is easy to use, includes an app you can download onto your phone so you never miss a call, and allows you to run reports & manage your services thru a user portal. Total freedom! **What do you dislike about Broadvoice?** There were some hiccups at the beginning of our service with setting up the outgoing messages and the start/stop time of the overnight attendant. I'd also love to have more options on the recordings/sound bytes of the outgoing message voices. **What problems is Broadvoice solving and how is that benefiting you?** There is no guessing when it comes to call volume, and I LOVE that by downloading the app onto my phone, I never miss a call if I'm not at my desk. ### 25. Always there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Broadvoice?** I love the b-hive app on my cell phone! I can use the app to answer incoming calls no matter where I am as well as outgoing calls show our main number. Broadvoice seems more user friendly than some of their competitors and their customer service reps are top-notch. **What do you dislike about Broadvoice?** The only downside, if you call it that, is that for our office there is a 3 phone minimum; however the monthly bill is very affordable, even with the 3 phone limit. **What problems is Broadvoice solving and how is that benefiting you?** As the pandemic was ending and with staff turnover there were many times there was only one person in the office. Having this system, along with their mobile app, allowed one to be productive regardless what part of the office they were in and whether there was a hard wired phone or not. ### 26. Neutral Experience **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Broadvoice?** Everything was pretty easy to set up and configure. **What do you dislike about Broadvoice?** We had issues with call quality-- a lot of calls would cut out intermitently, and sounded 'choppy'. On many occassions we received feedback that it was hard to understand us when calling from Broadvoice. I understand there could be internet issues involved, but we never had issues with other VOIP services on the same internet connection. **What problems is Broadvoice solving and how is that benefiting you?** We needed a system to place outbound calls, which Broadvoice was able to do. ### 27. An easy to manage communication solution with a good user interface **Rating:** 5.0/5.0 stars **Reviewed by:** Marcos B. | Business Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2023 **What do you like best about Broadvoice?** It is an excellent unified communication solution with a user-friendly interface. I like that it gives me easy access to clients and that team collaboration and VoIP calls work as they should, in addition to being accessible and profitable at an excellent price. **What do you dislike about Broadvoice?** It hasn't given us any problems. For now, the phone system is perfect. **What problems is Broadvoice solving and how is that benefiting you?** It is an easy-to-use service that provides us with cloud VoIP calling services over the phone, and the interface is seamless with customers. Due to its ease of use, it improved the workflow in instant communication. ### 28. Easy to start **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Broadvoice?** The PBX interface is simple and easy to use. Implementation was direct and easy. **What do you dislike about Broadvoice?** I would like to see a portal login that does not require a user account. Admin login to make changes and access multiple accounts. **What problems is Broadvoice solving and how is that benefiting you?** VOIP service to replace legacy pbx systems. ### 29. A very reliable VoIP service with a very low price and excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Timoteo A. | It Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Broadvoice?** I like this app because it is very cheap for international calls and offers excellent support service that helps us when we need each other. I like that it has voice messaging features and can be used for business and personal use. **What do you dislike about Broadvoice?** Everything works very well at the moment. It has not presented any error. **What problems is Broadvoice solving and how is that benefiting you?** It is a perfect communication platform that helps us collaborate between teams and receive audio and video calls at any time, and it is effective. ### 30. Tool with good capabilities to easily receive and make calls **Rating:** 5.0/5.0 stars **Reviewed by:** Brian N. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Broadvoice?** I like that it is reliable and easy to implement, offers an intuitive interface, and allows me to make calls to my team or clients easily because this software is designed for that and gives good results. **What do you dislike about Broadvoice?** Nothing at all for now. There is no problem, and I hope not to face any. **What problems is Broadvoice solving and how is that benefiting you?** It helps us a lot for meetings in our company, archiving voice messages, and sending files quickly because it is a scalable software that increases communication across the team. ### 31. A simplified communication platform easy to use for anyone **Rating:** 5.0/5.0 stars **Reviewed by:** Pierre B. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Broadvoice?** I like that it has excellent features and is easy to deploy and manage. The user interface is practical and flexible. You can use the service from anywhere and make VoIP calls on multiple devices. **What do you dislike about Broadvoice?** The price is a bit high. And also that it was somewhat complicated to obtain the demo. **What problems is Broadvoice solving and how is that benefiting you?** It is a reliable tool for video conferences, calls and real-time chat. The experience has been positive and satisfied our labour needs, improving communication. ### 32. UCaaS,VCC ,PBX a Reliable and Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Yin M. | Bench Test Engineer , Wireless, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about Broadvoice?** Seamless in team collaboration through real-time reporting,consulting and getting feedbacks via faxes and VioP calls. Ability for callers of where their calls will be routed. Simplified calls management. **What do you dislike about Broadvoice?** The tool has never failed me even once since we implemented. **What problems is Broadvoice solving and how is that benefiting you?** We are abe to be connected with all staffs and clients at all times giving services without time limit. ### 33. Broadvoice is a good choice for Cloud based PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Keith W. | IT Director/Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Broadvoice?** Pricing and Techincal Support. Pricing is competitive and their support is very good. They have solved my issues quickly, even when they were my fault. I have tried others and was never satisfied with the level of service for what I was paying. **What do you dislike about Broadvoice?** The only thing that I do not like is since it cloud based, when I lose internet, I lose my phones. I forward it to a cell phone, so at least I have something. I know this is part of the deal with VOIP, so I can live with it for the few times that it happens. **What problems is Broadvoice solving and how is that benefiting you?** As a school, we need phones and this solves the problem. It is easier then buying lines and an in-house PBX. We benefit by having lower costs and reducing maintenance on a PBX system. ### 34. Excellent solution very cost effective easy to use with useful features **Rating:** 5.0/5.0 stars **Reviewed by:** Junaid N. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about Broadvoice?** I like its price and design. It is well-built, making it a perfect system for any business-provided calls. I also like the faxing and the support for any issues. **What do you dislike about Broadvoice?** At the moment, only crash problems in certain functions. **What problems is Broadvoice solving and how is that benefiting you?** It is an excellent solution for making business calls, answering customer calls, and saving time and cost. It's the best we could implement. ### 35. Very good robust and reliable cloud based tool for working remotely **Rating:** 5.0/5.0 stars **Reviewed by:** Didier F. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Broadvoice?** I like its price, and the mobile version is excellent. I also liked the phone system to answer calls quickly and set up a virtual centre to improve our communication effectively. The desktop version is also amazing and intuitive, but the mobile one surpasses it for how comfortable it is. **What do you dislike about Broadvoice?** For now, there is not much to dislike. Because it has been a good tool, I would prefer they improve the user interface. **What problems is Broadvoice solving and how is that benefiting you?** I increase communication between our clients and our team because calls are fluid, and we can easily share files. This was an excellent solution for us. ### 36. Very good when working remote **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Broadvoice?** The best feature is that you have many ways to use the phone, so it's not a regular phone. Not everybody at the company is at their desk all the time, or at the office and some don't want to use their personal phone. With broadvoice we can use a desktop app, the browser or the phone app and each employee can choose what works better for them. **What do you dislike about Broadvoice?** Sometimes we have to manually force an update to the desktop app work properly. I wish the updates were automatic. **What problems is Broadvoice solving and how is that benefiting you?** Before broadvoice remote emplooyees had to use their personal cell phone when they were working from home, now they can use their work number. ### 37. Very effective mobile version **Rating:** 4.5/5.0 stars **Reviewed by:** Lorna M. | Customer support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Broadvoice?** The mobile fwature of the phone system allows me to make ans answer calls anywhere, so i never miss any important phone call They have very competitive and affordable pricing. **What do you dislike about Broadvoice?** No dislike. I am satisfied with its features and performance **What problems is Broadvoice solving and how is that benefiting you?** It has improved our communication generally. We are able to call, text and video conference in an efficient, affordable and effective way. The voice and vudeo calls are very clear and reliable.enhancea our enhancese our phone communication wnd makes our customer support muu better and effective since we are abke to communicate well with our clients. it has solved our inhouse communication problem by giving us a much better employees intranet solution. ### 38. Fantastic Product & Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Derek H. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2022 **What do you like best about Broadvoice?** The application provides an intuitive experience for both admins and users on mobile and desktop. They support integrating with 3rd Party applications like Salesforce. **What do you dislike about Broadvoice?** There's really nothing about the software or hardware that we dislike for the most part. **What problems is Broadvoice solving and how is that benefiting you?** They are solving integration complexities and simplifying the process of using one application for all engagement activities. Our business performance has increased by 30% using integrated workflows. ### 39. Best Cloud PBX Broad voice **Rating:** 5.0/5.0 stars **Reviewed by:** Poonam Y. | Sales Head, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Broadvoice?** Broadvoice Cloud PBX is a good cloud-based PBX system which provides excellent mapping among systems, phones and PBX, and It is simple to deploy and manage for IT Admin. **What do you dislike about Broadvoice?** There is not much to dislike now; the design can be much better. **What problems is Broadvoice solving and how is that benefiting you?** We are managing cloud PBX over the cloud using Broadvoice Cloud PBX in our organisation. It provides the best communication among our customers who are working from multiple countries. ### 40. Dynamic PBX, VOIP Secured Tested Communication Hub **Rating:** 4.5/5.0 stars **Reviewed by:** Khaled S. | Cyber Security Specialist , Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2023 **What do you like best about Broadvoice?** Easy to use. Accessible globally. Allows callers to select where their calls should be routed. Easy to manage calls with effective recording and analytics. **What do you dislike about Broadvoice?** I am completely satisfied because I am receiving more than enough. **What problems is Broadvoice solving and how is that benefiting you?** We provide services to our customers at any time, no matter the location, in real-time. Easy to manage all employees' accounts with a detailed overview of calls. ### 41. PBX, VoIP, UC, VCC & UCaaS GURU of the Town: Broadvoice Cloud PBX **Rating:** 4.0/5.0 stars **Reviewed by:** Marc L. | Maintenance Worker II, Utilities, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2023 **What do you like best about Broadvoice?** Broadvoice Cloud PBX is seamless in team collaboration, faxes and VoIP calls. Contact manager allows me to easily access and contact customers. **What do you dislike about Broadvoice?** Click-to-dial feature on desktop doesn't function on my Mac PC. **What problems is Broadvoice solving and how is that benefiting you?** Plag and play phones with standard WiFi or mobile data connections. Allows me to easily send voicemail transcripts to my email with just a click. ### 42. Best telecom solution for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian S. | Business Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Broadvoice?** It is easy to navigate through and use for both the administrators and customer with the sufficient training provided. Easy adaptability and flexibility. Broadvoice cloud PBX is super affordable and cost effective. **What do you dislike about Broadvoice?** The support team sometimes is not responsive ss expected. **What problems is Broadvoice solving and how is that benefiting you?** We are able to use the Bhive app from anywhere else making it flexible and easier for those working from home. We also are able to communicate to mire customers than before all thanks to broadvoice cloud PBX hence improved efficiency and performances. ### 43. Best phone system for businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Broadvoice?** I like a few things about Broadvoice. First of all, the price is one that is most competitive in the market. Secondly, the options and control over the system are easy. The best part is the mobile component of the phone system - you can answer phone calls anywhere in the world. **What do you dislike about Broadvoice?** As much as I like the mobile aspect of the phone system with text messaging, I feel the lack of picture messaging has placed it a bit behind the current trend and needs of businesses that use a digital footprint. **What problems is Broadvoice solving and how is that benefiting you?** The easy of use with a business phone line and efax. Makes customizing and monitoring phone calls easy. ### 44. Reliable VOIP Channel with Limitless Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Sheeba T. | Engineer, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2022 **What do you like best about Broadvoice?** I like it's centralised (all-in-one platform) enabling us to be ever connected with teams and clients, seamlessly switching from one mode of communication to other. **What do you dislike about Broadvoice?** It has been long since we applied it, but no complications noted. **What problems is Broadvoice solving and how is that benefiting you?** Effective files and screen sharing. Smooth collaboration through video conferencing, chats and calls. All stakeholders are able to access organisation's directory from anywhere. ### 45. My Practical Experience With Broadvoice Cloud PBX Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Eric R. | Senior Accountant and Professional Project Management , Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Broadvoice?** It has smart and pleasant UI/XU/ GUI with simple settings. It's a real-time Omni-channel WYSIWYG open-source for quality cloud VoIP, CVC and CCS.It support ACD, IVR and CTI. Among more it does under single page. **What do you dislike about Broadvoice?** Nothing to complain since it meets all under single page. **What problems is Broadvoice solving and how is that benefiting you?** Employee Internationalization and intranet. Meeting all cloud VoIP calls among more. ### 46. UCaaS/SIP/PBX Simplified Government Choice of Reliable Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Meg O. | Budget Analyst Office of Marine and Aviation Operations , Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Broadvoice?** Reliable communication platform with capabilities of giving services from anywhere at anytime,where no call goes unanswered. **What do you dislike about Broadvoice?** This software has dot of dislike at all. **What problems is Broadvoice solving and how is that benefiting you?** Perfect call analytics. Supports all forms of communication. Reliable customer service. ### 47. Superior Simplified, Centralised Communication to Improve Customer Services **Rating:** 4.0/5.0 stars **Reviewed by:** Ding M. | Chief Cybersecurity Architects , Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2022 **What do you like best about Broadvoice?** We are abe to to provide services from anywhere at anytime with call monitoring and customised scripts. **What do you dislike about Broadvoice?** It's price, features and performance are excellent. **What problems is Broadvoice solving and how is that benefiting you?** We are now offering our customers live Web chat easily. Successful call monitoring thus no call from our customers is missed. ### 48. It has been exceptional. **Rating:** 4.5/5.0 stars **Reviewed by:** Joey F. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Broadvoice?** It is fast and easy to navigate. It also is dependable. **What do you dislike about Broadvoice?** There is a small pause and "connection noise" when it swaps over to the phone service from another incoming call that could be eliminated. **What problems is Broadvoice solving and how is that benefiting you?** It helps with our bottom line. It is very economical and very dependable. ### 49. Always quick to respond and take care of any issues that may come up. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Broadvoice?** Easy to communicate with a service/tech rep. They are always willing to go out of their way to explain. Great customer service. **What do you dislike about Broadvoice?** There has not be anything negative that I have experienced yet **What problems is Broadvoice solving and how is that benefiting you?** No problems. ### 50. Functional Tracking Platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Christine M. | Arquitecto, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Broadvoice?** This powerful platform has many features for effective call management and excellent call monitoring solution. It allows easy on access control management and the ability to manage call list and the conferencing capability are quite productive. **What do you dislike about Broadvoice?** No issues to report on this cloud system , but the training curve is very long to the biginners. **What problems is Broadvoice solving and how is that benefiting you?** Easy call tracking Excellent call management. Access permission management tool. Easy conferencing platform. ## Broadvoice Discussions - [What is BroadVoice Cloud PBX used for?](https://www.g2.com/discussions/what-is-broadvoice-cloud-pbx-used-for) - [View Broadvoice pricing details and edition comparison](https://www.g2.com/products/broadvoice-broadvoice/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-03+14%3A12%3A16+-0500&secure%5Bsession_id%5D=06a24277-fe08-4502-ba5c-068c7681f283&secure%5Btoken%5D=035aa5bd7954bf729cee5f63cd431fb91340491c5a77d6e83303d36330fbc6e0&format=llm_user) ## Broadvoice Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Broadvoice Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,389 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,541 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,363 reviews)