Broadvoice Reviews & Product Details

I like that Broadvoice is easy to use. We have non-technical staff so easy of use is important. I use the VoIP system to make and receive phone calls, and I also appreciate the texting feature. I like the Broadvoice application on my phone because I can make and receive calls while mobile. Review collected by and hosted on G2.com.

Sometimes I have an issue with the mobile app—sometimes my phone will ring once, and then I miss the call. There is a small learning curve when creating call flows, but the Broadvoice staff helped us through that. Review collected by and hosted on G2.com.

I really appreciate Broadvoice’s great customer service. Their support team is always ready to help out whenever we encounter any issues, which has been invaluable in ensuring our operations run smoothly. I also find their call handling services robust and fluent, greatly assisting in receiving and transferring calls efficiently. This level of performance from Broadvoice has been crucial for our office's phone system, allowing seamless communication and contributing to an overall positive experience. I am so satisfied with Broadvoice that I would highly recommend it to others, as evidenced by my willingness to rate it a perfect 10 for recommending to friends or colleagues. Review collected by and hosted on G2.com.

I dont Review collected by and hosted on G2.com.

I love the flexibility of use between handset and smart phone app where I don't lose any functionality! The ability for our team to function via app as though we were in the office combined with the public-facing stability of functioning "in-office" provides both team and client value very efficiently! Review collected by and hosted on G2.com.

The functionality of the app remotely can sometimes be disrupted by settings unknown to the user on their specific smartphones. A Broadvoice-specific set up with settings that universally avoid this would be greatly appreciated...if possible! Review collected by and hosted on G2.com.

Broadvoice is user-friendly with little to no learning curve. Using the B-hive Mobile app alongside Broadvoice truly brings an added layer of convenience that allows me to pick up the calls anywhere, considering I work hybrid. Their customer support is nothing but resourceful, attentive, and friendly. Review collected by and hosted on G2.com.

The quality of calls is generally up to par and clear, however, once in a while there will be a few calls where they get cut off or are not the best quality. Review collected by and hosted on G2.com.

Call quality is very clear. I've had no audio issues. Review collected by and hosted on G2.com.

I signed a 1 year agreement in 2021. My sales advisor tried to have me sign a 3 year but I hate long contracts. She then said OK this agreement is for one year. I read it and signed.

Fast forward to today. I'd like to change my account subscription tier. Except I'm told I can't, I'm under contract until mid 2025. I requested the signed contract. They sent me my original contract but said oh but all contracts auto renew annually. So long story shorter, you can't work with Broadvoice and not be under a contract. Whatever you sign up for means nothing. They will continue to auto sign subsequent annual contracts. I'm already discussing with my legal counsel because my business structure is changing and I'm stuck with this provider unil June 2025.

Advice: Sign nothing until your business attorney vets the contract. I'm a small self employed business and if I paid an attorney to comb this contract, I could have likely avoided this. I didn't think I needed an attorney to sign something as simple as a 1 year phone contract. Boy was I wrong. It's turned into a multi-year contract I'm supposed to buy my way out of or write a letter 30 days prior to renew date. Other providers aren't like this. I can't write them a letter right now and say "Don't renew this contract in June of 2025." They said I have to wait until 30 days prior to the contract end.

I've also discovered that the contract I signed may be illegal in my state of Wisconsin. We have laws here that protect businesses and individuals from contracts that auto renew without notice. Broadvoice has not been contacting me before my renewal date like the Wisconsin state law says they need to. They just auto renew the contract without any notice on the day I opened my account in 2021.

Avoid Broadvoice unless you want to be a client forever.

Technically, the sound quality was clear. I haven't been able to get notifications to work for years. I'm using iOS. It shows a bage number that reflects the number of calls received but won't notify you for waiting voicemails. At this point, I'm just forwarding all my calls to a cell line until I can get away from Broadvoice. Review collected by and hosted on G2.com.

What I like most about Broadvoice is the ease of use, and of course the EXCELLENT customer service! I use it every single day! Review collected by and hosted on G2.com.

I have not encountered any downside to using Broadvoice. Review collected by and hosted on G2.com.

I like when I'm working hybrid that I can answer my phone anywhere. I don't have to have co-worker extensions memorized, but I can just transfer the call. I'm able to text clients. Review collected by and hosted on G2.com.

Their call tree set up and customer portal aren't the most user friendly. Review collected by and hosted on G2.com.

The technical support I receive is amazing and I get the answers I need quickly and easily. Review collected by and hosted on G2.com.

I would like to be able to take care of the requests myself, but the system is not user friendly enough. Review collected by and hosted on G2.com.

Being able to have control in the moment to make changes to settings for things. Ease of use and connectivity with an app for other to use the service as well when not in the office via their personal cell phone. Review collected by and hosted on G2.com.

Wish there were one button that would reset all of the phones versus having to go to each one to do it. Review collected by and hosted on G2.com.

Friendly and knowable people, and easy to reach. Review collected by and hosted on G2.com.

Phone Return practices, sometimes takes longer than it should. Review collected by and hosted on G2.com.