--- title: Phone2 Reviews meta_title: 'Phone2 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Phone2 works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 11 scale: '5' date_modified: '2026-07-09' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Phone2 Reviews **Vendor:** Phone2 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.8/5.0 **Total Reviews:** 11 ## About Phone2 Trusted by 11,000+ businesses, Phone2 brings your team's calls, texts, and contacts into one app — so you never miss a customer and always look professional. One number your whole team can share. Everyone calls and texts from the same business line. Shared inboxes, internal notes, and full conversation history give your team the context to respond fast — without asking customers to repeat themselves. Never miss another call. Phone2's AI receptionist answers 24/7, captures caller details, and routes to the right person instantly. When your team is busy, AI handles it. When they're free, calls come straight through. Set up in minutes, not days. Download the app, pick a number, invite your team — you're live. No hardware, no IT, no contracts. Works on iPhone, Android, Mac, and desktop. Grow without growing pains. From solo contractors to 50-person sales floors, Phone2 scales with you. Add team members, numbers, and call routing as you grow — without switching systems or losing a single conversation. With Phone2, it's never been easier to answer every call, close more deals, and give your customers the responsiveness they expect — starting at just $10/month. ## Phone2 Pros & Cons **What users dislike:** - Users highlight **unethical sales practices** regarding promises made by Phone2 that were never delivered, leading to dissatisfaction. (2 reviews) - Users report **poor account management** with Phone2, citing unresolved issues and lack of effective support, hindering operations. (1 reviews) - Users report significant **billing issues** with Phone2, including unresolved refund requests and lack of support response. (1 reviews) - Users report **frequent call and text disconnections** with Phone2, leading to significant disruptions in business operations. (1 reviews) - Users report **call issues** with Phone2, noting unreliability in notifications and overall app performance. (1 reviews) - Users report **poor customer service** with Phone2, facing unanswered support requests and unresolved critical issues. (1 reviews) - Users face **limited features** with Phone2, as many promised functionalities and integrations do not work effectively. (1 reviews) - Performance Issues (1 reviews) - Settings Issues (1 reviews) - Upgrade Issues (1 reviews) ## Phone2 Reviews ### 1. Versatile, Modern UI, and Excellent Value with Phone2 **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick J. | Owner / Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Phone2?** What I like about Phone 2 is how versatile it is: I can use the web app on my computer or the iOS app on my phone, and I can also have multiple phone numbers. The user interface feels modern and is easy to navigate. I appreciate that they continue to develop the product and keep adding new features and integrations. The price is much lower than what I was paying with my previous provider, and the performance and service have been excellent. Support is only available via chat and email, but they’ve been able to assist me every time I’ve reached out. Going forward, I’m looking forward to future AI features, since most applications have been moving in that direction. **What do you dislike about Phone2?** I wish Phone2 had a windows pc application instead of always using the web browser. I also wish there were more integrations. **What problems is Phone2 solving and how is that benefiting you?** Phone2 has saved me a tremendous amount of money compared to what I was paying with my previous provider. ### 2. Easy to Use, Great Value, and Helpful Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Pablo R. | Ophtalmic Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Phone2?** So easy to use at a good cost and very helpful customer service **What do you dislike about Phone2?** Nothing in particular stands out from the services I’ve acquired. I do wish the basic option included SMS sending, not just receiving. I’m not very familiar with the service’s AI capabilities, but it performs excellently for what I use it for. I noticed that integrations are available as well, although I’m not familiar with how those work. I also think the desktop platform could look a bit more modern, and there could be a clearer distinction between users and members. **What problems is Phone2 solving and how is that benefiting you?** Being able to make calls from a US number and receive text messages has made it possible for me to live abroad while still running my US-based business. ### 3. Clear Calls, Can Get Codes, and Great Overall Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2026 **What do you like best about Phone2?** I like that I can get a code from bank, platform or website that requires a place to send one. It is also plenty clear audio when talking to someone on the phone. Good service. I also like that I could choose my phone number. **What do you dislike about Phone2?** I don't have any complaints. I'm very happy with the service! **What problems is Phone2 solving and how is that benefiting you?** It is making it possible for me to receive codes from the bank, google, facebook, and other platforms. When traveling overseas, this means I don't have to get an international phone to get those codes. That was my biggest problem before I got Phone2. ### 4. Streamlined Our Legal Operations with Phone2 **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Phone2?** I like that Phone2 allows us to have multiple phone numbers inside the same account or workspace, which is really helpful as we're expanding our offices. We have an office in Los Angeles and we're soon opening in Las Vegas, so being able to quickly obtain a local number in just a few clicks is great for our phone-heavy operations. Also, the initial setup of Phone2 was very easy and quick, taking only about five to ten minutes, after which I was able to immediately start inviting our paralegals. **What do you dislike about Phone2?** Earlier, the mobile apps were not fantastic. **What problems is Phone2 solving and how is that benefiting you?** Phone2 streamlines internal messaging and call management, eliminating silos and forwarding call records or recordings between team members. It efficiently handles multiple departments, aiding our legal practice by connecting paralegals and clients seamlessly. ### 5. Easy to Sign Up and Use, Great Conversation Tracking. **Rating:** 5.0/5.0 stars **Reviewed by:** Butch L. | Beer Guide & Publican, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2026 **What do you like best about Phone2?** The ease of signing up and use. It also keeps track of my conversations. **What do you dislike about Phone2?** It sometimes just drops out. Connections can be a little less than desired. You need international calls not just US and Canada. **What problems is Phone2 solving and how is that benefiting you?** Phone2 still has not addressed call to other countries like I was told when I signed up. ### 6. Makes Calling Prospects Easier and More Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Vener Marion A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Phone2?** it let's us call our prospects easier and as per my specialists they find it really convenient **What do you dislike about Phone2?** not totally disliked but more of hoping for improvement like having an auto dialer per se **What problems is Phone2 solving and how is that benefiting you?** it let's us connect with our prospects much easier ### 7. Seamless Access Across Devices, Always Available **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | Member, National Drinking Water Advisory Council, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Phone2?** I can use it on my cell, my PC, or my laptop, and everything is always available to me. **What do you dislike about Phone2?** It took me a little while to get the hang of it, but otherwise, I love it! **What problems is Phone2 solving and how is that benefiting you?** Better communication with multiple customers at once ### 8. Easy to Use and Affordable, but Missed Calls and No CRM Integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Phone2?** Price. Ease of use. Support is generally responsive.. **What do you dislike about Phone2?** It does'nt integrate into my CRM. Sometimes a call will just drop off at random. I miss calls because it doesnt ring most of the time despite having my speakers on. **What problems is Phone2 solving and how is that benefiting you?** I had a Skype phone until they shut down. I went to Phone2. It gives me a US number at a great price. I am an American living abroad, I have a new business whose primary client base is in the US. ### 9. Terrible - Avoid, Avoid, Avoid **Rating:** 0.0/5.0 stars **Reviewed by:** Trevor B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Phone2?** The most basic functions work, sometimes. **What do you dislike about Phone2?** Phone2 has been the worst VOIP experience we’ve had: frequent call/text outages, “current” features like call forwarding, Google Contacts, auto-replies, business hours, and call recording didn’t work, and promised integrations (HubSpot/Zapier “ready in Aug 2024”) never materialized. Support was effectively absent—our emails on 2/18, 2/22, and 2/27 went unanswered—leaving critical issues unresolved for weeks. We moved lines based on their marketing and were left with broken functionality that disrupted operations. Requested a refund; still no meaningful response. I cannot recommend Phone2 for any business-critical communications. **What problems is Phone2 solving and how is that benefiting you?** VOIP solution allowing multiple individuals to access the same line cheaply. ### 10. There are plenty of alternatives. More reliable ones, by companies of better integrity **Rating:** 0.0/5.0 stars **Reviewed by:** Han Y. | Owner & Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2025 **What do you like best about Phone2?** Maybe the pricing drew me? Nothing else. **What do you dislike about Phone2?** Where do I start? - Call unreliability - Call notification unreliability - General app unreliability - Lack of ring settings for the app - Company doesn't honor its own return policy **What problems is Phone2 solving and how is that benefiting you?** Phone2 is a VOIP service serving businesses. It is an unreliable VOIP service that does not serve me. At all. ### 11. Worth Giving A Try **Rating:** 3.5/5.0 stars **Reviewed by:** Hubrecht B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2024 **What do you like best about Phone2?** Provide Memorable Phone Numbers. No Carrier Fee (Waived ) Fair Pricing Ease of Use UI is Average **What do you dislike about Phone2?** SO Fair Using Provided Number and Hasn't seen any Thing i Dislike. Although Having Range of numbers, I found some area codes missing from their database. Most numbers Shows Not Valid USA/Canada Number trying register in WhatsApp. **What problems is Phone2 solving and how is that benefiting you?** I could answer my calls and Text without needing to purchase additional Sim and not reveling my original Number. ## Phone2 Discussions - [Phone2: How do you handle adding new numbers or making one-time calls efficiently?](https://www.g2.com/discussions/phone2-how-do-you-handle-adding-new-numbers-or-making-one-time-calls-efficiently) - [View Phone2 pricing details and edition comparison](https://www.g2.com/products/phone2-phone2/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-12+23%3A12%3A31+-0500&secure%5Bsession_id%5D=a9714365-a2aa-450a-8fea-13be6fa57751&secure%5Btoken%5D=1613c349c29e6314dede442775ee13164062aba6927dd0e6352af4c6baf03c75&format=llm_user) ## Phone2 Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Phone2 Alternatives - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,365 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,358 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,658 reviews)