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Loop Communications

Loop Communications

4.8
(47)

Loop Communications provides hosted business phone systems and service.

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Loop Communications review by David M.
David M.
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Verified Current User
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content

"By Far, the best customer support I have experienced!"

What do you like best?

I started with my company in the middle of our VOIP upgrade and with the help of everyone at Loop, I was able to pick up the pieces from my predecessor and complete the install without any major hitches. Every time I needed something, whether it was a new extension or a change to the call tree on Sunday, Loop was there to handle everything quickly, efficiently and most of, professionally.

What do you dislike?

The only complaint that I have about the services provided by Loop, which is actually not one of their native services but a service they provide access to from another vendor, is their eFax service. The support I receive from Loop is great, but sometimes the issue is not something they can control. Complaints are typical, faxes not going through or the portal is down. Other then that, I have no other complaints.

What business problems are you solving with the product? What benefits have you realized?

We have been able to cut costs by moving away from the several analog phone lines we had for faxing documents and moved to Loop's eFax. This saved us, overall, around $7,200 yearly and we have improved processes by removing the need to have a physical analog fax machine at each doctor's pod.

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Loop Communications review by Nathan P.
Nathan P.
Validated Reviewer
Verified Current User
Review Source
content

"Fantastic Customer Service!"

What do you like best?

The Loop team has been fantastic to work with. We had a few issues during implementation, but the team has been responsive. That is why we made a change...we needed a responsive team.

What do you dislike?

Some of the online tools are not as "fancy" as what we came from, but everything has worked perfectly. We have had issues with porting numbers and I wish I could have worked this ahead of time so that I am not still having to pay my old carrier.

Recommendations to others considering the product

They are a small team and make sure your business is right sized to work with them. We kept our phones we previously used and there were some issues with implementation, but they were extremely responsive and owned the issues. If you are porting numbers to them, make sure that you investigate completely. We are 30 days in and still trying to port numbers over.

What business problems are you solving with the product? What benefits have you realized?

I was looking for a more economical VOIP solution with better customer service. I operate a small distributed business and do not have time to fool with settings and configurations. The Loop team handles everything for me.

What VoIP solution do you use?

Thanks for letting us know!
Loop Communications review by Matthew T.
Matthew T.
Validated Reviewer
Verified Current User
Review Source
content

"Responsive, honest, professional and reasonably priced VOIP service"

What do you like best?

They have a very quick response time and send e-mail updates on the status of the ticket. Everyone that we talk with at their office is always helpful and professional. They are also very efficient at making changes to the service.

What do you dislike?

Honestly can't think of anything! The only "negative" is that because the phone lines go through the internet, whenever our internet goes down the phone lines do as well, however it is a quick and easy process getting phone calls transferred to a cell phone, if necessary.

What business problems are you solving with the product? What benefits have you realized?

Much more reasonably priced than traditional phone lines, very easy to make changes to the lines (name on extension, adding/removing lines, etc.) and quick, easy communication between our 3 offices in 2 states.

Loop Communications review by Michelle M.
Michelle M.
Validated Reviewer
Verified Current User
Review Source
content

"Consistently The Best Customer Service Team!"

What do you like best?

No matter who I'm working with on the Loop team, I always get quick, reliable, and friendly responses. Their staff is extremely competent, and get to the root of any issue or question that arises. Their billing and service packages are transparent and easy to understand.

What do you dislike?

I do wish I had the capability to change our greeting message without having to email/call Loop customer service.

Recommendations to others considering the product

If your company has not previously used a VOIP system, check with your IT Admin to ensure your networks can handle the additional load of the VOIP phone system.

What business problems are you solving with the product? What benefits have you realized?

When my company started using Loop, we were transferring off an archaic phone system to new VOIP system. The phones we've purchased from Loop have brought relevant technology that integrated easily with our business needs. The professionally recorded greeting, ability to be alerted/listen to voicemails via email, a company directory within the phone, and an online portal to customize our speed-dial settings are some of the features that has immediately helped our business.

Loop Communications review by Timmy S.
Timmy S.
Validated Reviewer
Verified Current User
Review Source
content

"Reliable, Affordable Phone Service"

What do you like best?

Loop provides the perfect solution to fit our business needs. Whether it's setting up a single phone or creating an advanced call routing plan, it's never been an issue. The support response times are amazing as well. Most of our requests are completed within 10 minuets of opening a ticket.

What do you dislike?

Nothing so far. Everything has met our needs.

Recommendations to others considering the product

If you are looking for a no-hassle solution that just works, switch to Loop. We currently have around 70 devices managed by Loop, and our experience has been fantastic.

What business problems are you solving with the product? What benefits have you realized?

Loop has created a solid platform for phone service. With our previous provider, we had frequent service outages and issues with our hardware. Since switching, we rarely have issues.

Loop Communications review by Nick O.
Nick O.
Validated Reviewer
Verified Current User
Review Source
content

"Loopy for loop"

What do you like best?

Support. We had an instance where a user was entering his vm password incorrectly a few times, his phone then rang and it was Loop support asking if he needed help.

What do you dislike?

So far, nothing. I thought I'd have an issue with latency or something, but it's been great.

Recommendations to others considering the product

I ended up becomming a reseller after I bought it for our own use.

What business problems are you solving with the product? What benefits have you realized?

I was able to get a full featured phone system that does everything we need and is nimble.

Loop Communications review by Ray G.
Ray G.
Validated Reviewer
Verified Current User
Review Source
content

"We LOVE Loop!!!"

What do you like best?

Excellent VOIP and THE BEST SUPPORT I'VE EVER EXPERIENCED!!!! HANDS DOWN!

What do you dislike?

We are very satisfied with Loop's VOIP product and the support. There's nothing we dislike.

Recommendations to others considering the product

If you need a VOIP solution AND you have rigorous requirements AND you want the highest level of service at a reasonable price then Loop Communications is the right choice.

What business problems are you solving with the product? What benefits have you realized?

Loop's VOIP solution provides us with nearly unlimited flexibility in the way we communicate. We have some complex requirements for our dial plans in order to support our client base. Loop's solution is tailored to our business needs giving us the communication tools we need to provide service to our clients.

Loop Communications review by Michael P.
Michael P.
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Verified Current User
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content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Saved the day!"

What do you like best?

The team at Loop Communications have been extremely responsive.

What do you dislike?

We currently have no dislikes. They have been doing a great job!

Recommendations to others considering the product

NDSE Inc. Highly recommends using Loop Communications as they are a very personable group that takes a great deal of pride in their service and delivery.

What business problems are you solving with the product? What benefits have you realized?

As a service company, we had lost our VoIP phones for the majority of a day. Loop Communication was able to get us back up and operational on their platform within an hour so we could continue our operations.

Loop Communications review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Loop Communications"

What do you like best?

We encounter few issues with Loop. On the rare occasions that we need to contact them for assistance, they are always friendly and prompt to respond and resolve our service requests.

What do you dislike?

I can't think of any things that I dislike about Loop. We rarely experience any issues and they're always resolved quickly when we do.

What business problems are you solving with the product? What benefits have you realized?

Loop Communications has allowed our entire company to be more efficient by providing great (and simple to use) products and excellent service. Our business has grown exponentially over the past decade and Loop has remained an excellent vendor.

Loop Communications review by Arlene L.
Arlene L.
Validated Reviewer
Review Source
content

"New technologie at its best."

What do you like best?

We have the ability to have many phones with only one line. I patients calls can be answered and therefore reduces the frustration of hearing a busy signal. Enjoy the fact that we have a support staff to handle any issues with the phones. This is a much more professional approach for our clinic.

What do you dislike?

I have not found anything I dislike yet. We probably need to use more features that we currently do.

What business problems are you solving with the product? What benefits have you realized?

Reduced busy signal for callers. No waiting by employees to make calls due to limited phone lines.

Loop Communications review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Simple and Effortless"

What do you like best?

When we started using Loop, the process was super simple and effortless. We had all the tools we needed to successfully use our equipment.

What do you dislike?

We are a large corporation and we needed Loop for one of our small offsite offices. Because there are so many levels to me, I feel like I wasn't passed on the information I needed although I'm responsible for the system at this location. This is of no fault to anyone directly.

Recommendations to others considering the product

This worked for us as we have a remote location. We don't need a permanent receptionist there right now, so we were able to use an automated answering service for the phones.

What business problems are you solving with the product? What benefits have you realized?

Ease of a phone system. Not difficult to use and has helped with the absence of a switchboard operator.

Loop Communications review by Karen B.
Karen B.
Validated Reviewer
Verified Current User
Review Source
content

"Loop Communications service"

What do you like best?

Loop Communications has excellent service. Their sales team is thorough and their technical support team is fantastic, their response time is quick and direct.

What do you dislike?

Nothing, I have been very pleased with all aspects of their service.

Recommendations to others considering the product

Talk to them

What business problems are you solving with the product? What benefits have you realized?

Loop manages our phones/IP Phones, They installed and service.

Loop Communications review by Shannon A.
Shannon A.
Validated Reviewer
Review Source
content

"Good service and product "

What do you like best?

I can send an update email for my recording directly to loop. I get an email back that day, sometimes even within the hour and it's complete within 48 hours. Now that is fast service.

Support is accessible and friendly.

What do you dislike?

I haven't had any troubles yet. I wish I knew how to forward my calls to my cell phone when I am not in the office. That way, I would never miss a call.

What business problems are you solving with the product? What benefits have you realized?

We have multiple phones in our offices including a conference phone in our conference room. Not having to worry about our communication due to the great customer service is phenomenal.

Loop Communications review by Heath C.
Heath C.
Validated Reviewer
Verified Current User
Review Source
content

"Friendly and helpful"

What do you like best?

The representative helping me (Rebecca) was very kind and patient. She was able to assist me with setting up my service and provided further training material.

What do you dislike?

Nothing really that I disliked about Loop Communications. So far they are spot on!

What business problems are you solving with the product? What benefits have you realized?

The phone service is one of the most user friendly I've encountered. Definitely recommended.

Loop Communications review by Jennifer K.
Jennifer K.
Validated Reviewer
Review Source
content

"Outstanding Customer Service; great reporting features"

What do you like best?

Every time we need something or have a question, James is there to help. Plus, with the way their systems are set-up, we have every feature we need regarding call tracking for our 10+ offices.

What do you dislike?

If I had to choose something, I suppose it would be a slightly easier way to decipher reports but this is minimal compared to the data we can access.

What business problems are you solving with the product? What benefits have you realized?

We are now able to assess how are phones are being answered, where the weaknesses are and reward those employees who are doing an outstanding job.

Loop Communications review by Loren  C.
Loren C.
Validated Reviewer
Review Source
content

"Awesome Customer Service"

What do you like best?

The ability to contact loop anytime and they will respond promptly with an eagerness to assist.

What do you dislike?

Truly nothing. We had an issue with Time Warner Cable/ Spectrum, and even though it was not their fault they did everything they could to verify they had everything in order on their side and made appropriate suggestions to assist.

Recommendations to others considering the product

Do not be afraid to reach out with any questions

What business problems are you solving with the product? What benefits have you realized?

We use Loop for our VOIP and when we have any hiccups or changes in names on phones, or extensions, they have been there attentively assisting.

Loop Communications review by Stephen K.
Stephen K.
Validated Reviewer
Review Source
content

"James and his crew take utmost care of us"

What do you like best?

The team at Loop is extremely responsive and are able to resolve any issues we have within minutes of our trouble tickets.

What do you dislike?

There isn't anything that I dislike. Even when I have a question about a feature that they don't have available, they begin looking into a solution.

Recommendations to others considering the product

You will be taken care of.

What business problems are you solving with the product? What benefits have you realized?

We have a system with a call in queue. It took a while to setup and we have tweaked it a bit but the Loop team have been patient and persistent to get it done for us.

Loop Communications review by User
User
Validated Reviewer
Verified Current User
Review Source
content

"Loop Communications"

What do you like best?

Service, equipment and set up. The support team is phenomenal via phone and email support - they are fast and quick to understand most any question.

What do you dislike?

So far, nothing! I haven't found any thing worth stating here.

What business problems are you solving with the product? What benefits have you realized?

Great phone and system! It is user friendly, I can import/export contacts and their numbers for easy transfers, portal communication, voicemail to text translation. It's wonderful tool in today's world.

Loop Communications review by Stefanie G.
Stefanie G.
Validated Reviewer
Review Source
content

"Phones you can trust"

What do you like best?

Accountability! Since we have been with loop we have not had trouble with counting on phones to work! Important for business

What do you dislike?

The phones themselves could have a higher volume which would help in our busy loud office!

Recommendations to others considering the product

It’s easy

What business problems are you solving with the product? What benefits have you realized?

We can always count on our phones which means we can beat serve our patients! We used to be with a different company and our phones were down far too often

Loop Communications review by Todd H.
Todd H.
Validated Reviewer
Review Source
content

"Customer service was pretty good."

What do you like best?

The phone conversation was professional .

What do you dislike?

Can't think of anything. There was mention of an app that would allow me to use my headset through my cell phone and show my work number and name on caller id.

What business problems are you solving with the product? What benefits have you realized?

Was trying to get a headset to work with my office phone.

Loop Communications review by Agency
Agency
Validated Reviewer
Review Source
content

"Excellent Customer Service"

What do you like best?

The prompt responses is what I like the best. I send an email and they respond very quickly and resolve my issues.

What do you dislike?

There is no dislikes thus far. I would let the customer service know if I had issues with their services. If I have nothing negative to say, I will not makeup something.

Recommendations to others considering the product

N/A

What business problems are you solving with the product? What benefits have you realized?

The visual voicemail is my absolute favorite and clients can no longer say they have been leaving messages for months because my emails will tell me who has left messages.

Loop Communications review by Robin G.
Robin G.
Validated Reviewer
Review Source
content

"Great Suport"

What do you like best?

The support has been amazing. They are quick to respond and resolve anything you need from them.

What do you dislike?

Nothing they have been great to deal with

Recommendations to others considering the product

We are using them for their phone service and the phones are very good but the support we have received has been amazing. Would recommend them because of the amazing support.

What business problems are you solving with the product? What benefits have you realized?

Phone issues

Loop Communications review by Liz W.
Liz W.
Validated Reviewer
Verified Current User
Review Source
content

"Nice Phone System"

What do you like best?

User friendly details and the ability to customize your experience.

What do you dislike?

Sometimes the connection is choppy making the quality less than great.

What business problems are you solving with the product? What benefits have you realized?

Easier and more efficient communications.

Loop Communications review by Anthony E. G.
Anthony E. G.
Validated Reviewer
Review Source
content

"tech support"

What do you like best?

The timely manner that the problems were solved you have a Great Team especially Brandon he is a problem solver and does a follow up every time !!!

What do you dislike?

nothing really but sometimes its hard to park calls and pick them back up but if I get time Ill get more information on it

Recommendations to others considering the product

Great support staff !!! knowlegable !

What business problems are you solving with the product? What benefits have you realized?

outstanding customer service

Loop Communications review by Tammy L.
Tammy L.
Validated Reviewer
Review Source
content

"Customer Support"

What do you like best?

Loop has the best customer support! Always so quick to respond and help! Really makes a difference when working with a phone company.

What do you dislike?

Nothing! Best move we made for phone service.

What business problems are you solving with the product? What benefits have you realized?

Of course there were general set up items and they were amazing. Since then they are so great to quickly change voice mail items, help with office transitions etc.

Loop Communications review by Debbie B.
Debbie B.
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"They are always helpful and accomodating."

What do you like best?

They are willing to do whatever needs to be done to make things happen. They are always willing to help or at least figure it out.

What do you dislike?

There is not anything I dislike as there it always someone available to help with trouble shooting and requests.

What business problems are you solving with the product? What benefits have you realized?

We have multiple extensions and they have narrowed the problems and stream lined our network.

Loop Communications review by Casey P.
Casey P.
Validated Reviewer
Review Source
content

"Patient"

What do you like best?

Tech Brandon is wonderful to work with and very patient.

What do you dislike?

I am not sure what I dislike. This is a new phone system for us but so far so good.

What business problems are you solving with the product? What benefits have you realized?

We are a dental office with several locations. At times we share patients so it allows us to communicate between offices quickly and easily.

Loop Communications review by Daniel M.
Daniel M.
Validated Reviewer
Review Source
content

"Super customer service"

What do you like best?

Loop Communications is able to rectify any issues or questions that we have very quickly.

What do you dislike?

I can't say anything bad about this company Loop has been there for our company from the git go.

What business problems are you solving with the product? What benefits have you realized?

They have set our company up with a extensive VOIP system that allows us to use extensions to reach across the state.

Loop Communications review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source
content

"Quick response time"

What do you like best?

Always very speedy on responding to our ticket, Decreases the stress of my daily work

What do you dislike?

I cant really think of anything that I dislike about the product we currently use.

Recommendations to others considering the product

n/a

What business problems are you solving with the product? What benefits have you realized?

ability to transfer calls across 10 different locations!

Loop Communications review by Debbie W.
Debbie W.
Validated Reviewer
Review Source
content

"Quick Response Time"

What do you like best?

I like being able to email question and continue working while awaiting answers. Also very quick to respond

What do you dislike?

Maybe this will be taken care of as we are a new account but I don't see where I can go back and listen to my calls

What business problems are you solving with the product? What benefits have you realized?

Phone Service

Loop Communications review by Art L.
Art L.
Validated Reviewer
Review Source
content

"Quick response time"

What do you like best?

Friendly and quick response time if we ever have issues.

What do you dislike?

No complaints what so ever, so nothing to comment on.

Recommendations to others considering the product

I have referred them to friends that own their business and they are thoroughly satisfied. Check them out and you will be very happy.

What business problems are you solving with the product? What benefits have you realized?

Phone service and prices are Great

Loop Communications review by User in Writing and Editing
User in Writing and Editing
Validated Reviewer
Review Source
content

"Loop gets the job done"

What do you like best?

they are very communicative and really want to get our issues resolved

What do you dislike?

sometimes it can take a bit for them to get the issue resolved

Recommendations to others considering the product

for growing companies, this is a great product and we are very happy with the service we're getting

What business problems are you solving with the product? What benefits have you realized?

so much easier to contact the people we need to at other offices, and it's nice to have the ability to personalize

Loop Communications review by Administrator in Religious Institutions
Administrator in Religious Institutions
Validated Reviewer
Verified Current User
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content

"Great rates, quick service"

What do you like best?

Service, quick resolutions to issues Always talking to the same folks so I know who I'm talking to.

What do you dislike?

Nothing really. I've been very happy with Loop.

What business problems are you solving with the product? What benefits have you realized?

Savings in communications costs, reductions in manpower to manage phone systems across the state

Loop Communications review by Executive Sponsor in Financial Services
Executive Sponsor in Financial Services
Validated Reviewer
Review Source
content

"Exceptional service, communication, support and transitional assistance. "

What do you like best?

LOOP has a simple, easy and honest way of communicating with no hidden fees or difficult hurdles.

They are technically competent and simplify things in order to make easy business decisions.

Their service and integration has been flawless.

Lastly, they are extremely honest.

What do you dislike?

nothing at this time. We have not encountered any functionality problems

Recommendations to others considering the product

Don't hesitate; they're great

What business problems are you solving with the product? What benefits have you realized?

Centralized call center and reporting for 5 offices with seamless integration.

More cost effective than landline systems.

Loop Communications review by Administrator
Administrator
Validated Reviewer
Review Source
content

"Excellent, efficient, and very friendly service"

What do you like best?

Efficiency and the help they give when we have any issues, not there have been any to speak of! Loop is a great choice for your phone needs.

What do you dislike?

The voicemails are unable to be sent via email text.

Recommendations to others considering the product

Talk with a sales rep and get the facts on how easy it is to get started with Loop. They configure everything for you!

What business problems are you solving with the product? What benefits have you realized?

Benefits of not missing the few calls we do receive. Voicemails are efficient to retrieve.

Loop Communications review by Mary B.
Mary B.
Validated Reviewer
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content

"Loop has a fast response time"

What do you like best?

Friendly staff,fast response time and dedicated to finding solutions.

What do you dislike?

Phone addition created issue that took several days to resolve.

What business problems are you solving with the product? What benefits have you realized?

Communications via telephone service. Easy access, local service.

Loop Communications review by User in Transportation/Trucking/Railroad
User in Transportation/Trucking/Railroad
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content

"Great Company "

What do you like best?

They are very friendly and very easy to work with. They satisfied all of our phone needs in a very timely manner!

What do you dislike?

I have nothing bad to say! They are wonderful.

Recommendations to others considering the product

Highly recommeneded for your phone system needs

What business problems are you solving with the product? What benefits have you realized?

We have 2 separate entities to our business that they have been able to manage while only utilizing one phone line. They have been amazing at handling our ever expanding needs.

Loop Communications review by Shannon O.
Shannon O.
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"Wonderful Customer Support"

What do you like best?

Always very responsive and thorough to complete requested action.

What do you dislike?

There is really nothing I dislike about Loop!

What business problems are you solving with the product? What benefits have you realized?

Better communication throughout the company.

Loop Communications review by User in Real Estate
User in Real Estate
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content

"Essential Title Partners"

What do you like best?

An attentive customer service and tech support team.

What do you dislike?

Technology could be more update - like a more advanced portal with an app that can be downloaded onto a desktop and phone which includes a chat window to talk with co-workers.

What business problems are you solving with the product? What benefits have you realized?

The ability to answer phone calls even when out of the office.

Loop Communications review by User
User
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"Administrative Assistant"

What do you like best?

Loop is quick to respond and VERY helpful

What do you dislike?

It would be nice to have one person to go to for help instead of writing into the support email. But I might also be doing that part wrong...

What business problems are you solving with the product? What benefits have you realized?

I am not tech savvy so they help me update phone extensions and names

Loop Communications review by Administrator
Administrator
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"change message for phones down"

What do you like best?

Everyone was very helpful. They were also very polite. My issues were handled promptly.

What do you dislike?

I was very satisfied with everything and have no dislikes at this time.

What business problems are you solving with the product? What benefits have you realized?

our phone systems were down due to a wide spread outage with spectrum and loop helped me changed our message to inform patients of the situation

Loop Communications review by User in Investment Management
User in Investment Management
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"Fax was not working"

What do you like best?

Loop Communications responded to me quickly and let me know a workaround.

What do you dislike?

Didn't know that there was an issued with emailyourfax until I tried to send 3 different faxes and none were going through.

What business problems are you solving with the product? What benefits have you realized?

Phone and Fax combined - don't have to have a separate machine for faxes. Saves time and money.

Loop Communications review by User in Research
User in Research
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"Nothing but a great experience with Loop."

What do you like best?

The customer service with Loop I always quick, friendly, and reliable.

What do you dislike?

I would like Loop to integrate with more systems.

Recommendations to others considering the product

More integration

What business problems are you solving with the product? What benefits have you realized?

Loop always provides a clear reliable connection we can count on.

Loop Communications review by User in Construction
User in Construction
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"They are the best"

What do you like best?

All associates are super friendly, and extremely helpful and quick.

What do you dislike?

Nothing. They are always there when I have an issue, they always have a solution for my problems.

What business problems are you solving with the product? What benefits have you realized?

Making sure there are no tech issues within the office!

Loop Communications review by Administrator
Administrator
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"Great partner fir our firm, excellent service"

What do you like best?

Prompt response from customer support if there is an issue. Reliable service and user friendly.

What do you dislike?

A little more in the way of some technology advances.

What business problems are you solving with the product? What benefits have you realized?

Company telephone system. Call tracking and call reporting dashboards as well.

Loop Communications review by Administrator
Administrator
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"Exciting features!"

What do you like best?

The quick and easy customer service requests and follow through.

What do you dislike?

The missed calls notification is too much.

What business problems are you solving with the product? What benefits have you realized?

I like the customizable benefits for our specific needs.oth

Loop Communications review by Administrator
Administrator
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"My review"

What do you like best?

Customer service was nearly immediate. Loved that

What do you dislike?

Nothing. Customer service responded nearly ommediately.

What business problems are you solving with the product? What benefits have you realized?

Moved to IP phones.

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