Introducing G2.ai, the future of software buying.Try now
Inactive Profile: Need Admin Access?
No one has managed this profile for over a year.
If you work at Loop Communications, reclaim access to make changes.
INTUENDI
Sponsored
INTUENDI
Visit Website
Product Avatar Image
Loop Communications

By Loop Communications

Re-claim Profile

Re-claim your company’s G2 profile

This profile hasn’t been active for over a year.
If you work at Loop Communications, you can re-claim it to keep your company’s information up to date and make the most of your G2 presence.

    Once approved, you can:

  • Update your company and product details

  • Boost your brand's visibility on G2, search and LLMs

  • Access insights on visitors and competitors

  • Respond to customer reviews

  • We’ll verify your work email before granting access.

Re-claim
4.8 out of 5 stars

How would you rate your experience with Loop Communications?

INTUENDI
Sponsored
INTUENDI
Visit Website
It's been two months since this profile received a new review
Leave a Review

Loop Communications Reviews & Product Details

Pricing

Pricing provided by Loop Communications.

Hosted Phone System

$70
month per company

Phone Extension

$17
month per user
Product Avatar Image

Have you used Loop Communications before?

Answer a few questions to help the Loop Communications community

Loop Communications Reviews (110)

View 1 Video Reviews
Reviews

Loop Communications Reviews (110)

View 1 Video Reviews
4.8
110 reviews

Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Joelle F.
JF
Agency Development Manager
Small-Business (50 or fewer emp.)
"We love LOOP!"
What do you like best about Loop Communications?

I love how responsive they are to my calls or emails when I need service! But more importantly, I love that my phones are never down! With our previous provider, we were experiencing weekly outages! Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

There is nothing about LOOP we dislike. They have always exceeded our expectations! Review collected by and hosted on G2.com.

Amanda S.
AS
Office Manager
Mid-Market (51-1000 emp.)
"Quick response times"
What do you like best about Loop Communications?

Always very speedy on responding to our ticket, Decreases the stress of my daily work Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I cant really think of anything that I dislike about the product we currently use. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
EN
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Feature rich, customer oriented services at the right price"
What do you like best about Loop Communications?

Loop customer service is one of the best I have experienced in 40 years of IT leadership. Coupled with a rich feature set and an aggressive price make Loop an obvious choice. The feature set allows organizations to grow and flex in thier use of sophisticated phone and call center systems without having to worry about Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

End-user startup training could be improved by implementing a set of simple videos Review collected by and hosted on G2.com.

Verified User in Wholesale
AW
Small-Business (50 or fewer emp.)
"Quick to respond & seamless transition"
What do you like best about Loop Communications?

We just recently upgraded our entire system. Both points of contact were extremely thorough in making sure we had a seamless transition. They quickly responded to all questions and final details of getting our new system up and running. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

A few days into our switch, we received notification that the provider for Loop had incurred attacks causing system issues. While we have not experienced any of the problems, and it doesn't seem to affect data, I'm hoping that security is not a continuing problem in the future. Review collected by and hosted on G2.com.

Response from Brian Tolleson of Loop Communications

Thanks for your review and kind words about our customer service! Regarding the DDoS attacks, I just wanted to clarify that this was not on our network, but it impacted an upstream provider that affects the entire telecom industry. We have seen very little impact to a small number of customers on our services, but wanted to keep all of our customers informed. Hope that helps explain why you haven't experienced any issues.

Regards,

Brian

Joshua R.
JR
Service Desk Team Lead
Small-Business (50 or fewer emp.)
"Excellent VOIP Provider"
What do you like best about Loop Communications?

The speed of assistance, and ease with which their technicians assist. I've worked & spoken with the owners of the company. They have been extremely helpful throughout the demo pross and are very knowledgeable about their product. I've also spoken with several technicians, everyone I have spoken with, has resolved the issue very quickly and efficiently. The integration with Connectwise Manage improves the workflow of answering phones and creating tickets. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

The inability to manage my own phone queues, I understand the queues are managed by loops for ease of use. With everything I have tested so far this has been my only complaint, therefore to me it is not a deal breaker. The system works exactly as advertised, and for that I have no complaints. Review collected by and hosted on G2.com.

Kathleen S.
KS
Office Manager
Mid-Market (51-1000 emp.)
"Loop Communications"
What do you like best about Loop Communications?

Service, equipment and set up. The support team is phenomenal via phone and email support - they are fast and quick to understand most any question. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

So far, nothing! I haven't found any thing worth stating here. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Small-Business (50 or fewer emp.)
"Excellent Customer Service"
What do you like best about Loop Communications?

I like that when I have an issue I can email customer service right away and they take care of it quickly. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

The only issue I had is when we initially filled out the set up form I included what phones needed to be forwarded. That didn't happen at all so I don't think they read that form. But each time I found another phone not forwarded I just emailed them and they took care of it. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Small-Business (50 or fewer emp.)
"Great Customer Service"
What do you like best about Loop Communications?

Easy to get in touch with a knowledgeable representative. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I wish when we listen to voicemails on the phone, it says the date/time the person called. Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
AA
Small-Business (50 or fewer emp.)
"Service has been excellent"
What do you like best about Loop Communications?

Always very helpful and follows up with any questions or concerns. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

We have had no issues with Loop, always very responsive and timely. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"Loop handled all the heavy lifting on our VOIP change and made it easy on a busy Operations Leader"
What do you like best about Loop Communications?

They completed all the changes, included handling all the voice recordings. Took hours off the project for me! They have been extremely helpful and flexible. Review collected by and hosted on G2.com.

What do you dislike about Loop Communications?

I haven't found anything so far that has been disappointing. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Loop Communications.

Hosted Phone System

$70
month per company

Phone Extension

$17
month per user
Loop Communications Comparisons
Product Avatar Image
GoTo Connect
Compare Now
Product Avatar Image
Nextiva
Compare Now
Product Avatar Image
RingEX
Compare Now
Loop Communications Features
Phone Calls
Conference Calls
Desk-to-Desk Calls
Hold Music
Automated Attendants
VOiP Number
Software Pairing
Browser Extension