# PBXware Reviews **Vendor:** Bicom Systems **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 26 ## About PBXware PBXware is a powerful Unified Communications (UC) software solution designed to address the communication requirements of businesses of all sizes and across diverse industries. With its user-friendly interface, PBXware integrates a comprehensive suite of features that emphasize flexibility, scalability, and reliability, making it a suitable choice for organizations looking to enhance their communication infrastructure. This feature-rich platform boasts over 5,000 capabilities, including intelligent call routing, enhanced ring groups for call queuing, voicemail management, conferencing options, and Least Cost Routing (LCR). Additionally, PBXware supports seamless integration with Customer Relationship Management (CRM) systems, allowing businesses to streamline their operations and improve customer service. These advanced tools are designed to optimize daily communication processes, ensuring that organizations can operate efficiently and effectively. PBXware is available in four specialized editions: Multi-Tenant, Contact Center, Business, and Service Provider. Each edition is tailored to meet specific business needs, from managing multiple tenants in a single installation to supporting high-volume contact centers. The Multi-Tenant edition, for instance, features a true multi-tenant architecture that simplifies the maintenance and monitoring of a diverse customer base, enabling administrators to save time and reduce operational costs while enhancing productivity. The Contact Center edition is particularly noteworthy for its emphasis on omnichannel support, integrating various communication channels such as voice, live chat, email, WhatsApp, and Facebook Messenger. This edition is equipped with advanced reporting and real-time analytics, empowering contact centers to manage busy interactions effectively, optimize customer experiences, and streamline workflows. By providing a comprehensive view of customer interactions, PBXware enhances the ability of businesses to respond to customer needs promptly and efficiently. Scalability and flexibility are key attributes of PBXware, enabling it to accommodate the evolving communication needs of both small businesses and large enterprises. As organizations grow, PBXware can seamlessly integrate new users and services without disruption, ensuring that businesses can adapt to changing demands while maintaining a high level of service. This adaptability positions PBXware as a valuable asset for any organization seeking to enhance its communication capabilities. ## PBXware Pros & Cons **What users like:** - Users praise PBXware for its **ease of use** , allowing seamless integration and quick setup for businesses. (9 reviews) - Users highlight the **exceptional reliability** of PBXware, ensuring smooth service and minimal issues overall. (7 reviews) - Users value the **flexibility** of PBXware, easily deploying solutions for diverse customer needs across various scales. (5 reviews) - Users appreciate the **helpful support team** of PBXware, providing reliable solutions and enhancing the user experience. (5 reviews) - Users value the **cost efficiency** of PBXware, offering scalable solutions for businesses from small to enterprise level. (4 reviews) - Users commend the **responsive customer service** of PBXware, ensuring quick support and smooth operational continuity. (4 reviews) - Users appreciate the **easy implementation** of PBXware, enabling swift deployment and configuration for various customer needs. (4 reviews) - Users commend the **easy integration** of PBXware, simplifying transitions from legacy systems to modern solutions. (4 reviews) - Easy Setup (4 reviews) - Feature Abundance (4 reviews) **What users dislike:** - Users find the **complex processes** of PBXware challenging, leading to frustration during onboarding and management. (3 reviews) - Users find PBXware's **lack of intuitiveness** frustrating, impacting ease of navigation and overall user experience. (3 reviews) - Users wish for better **contact management capabilities** , including an API and more CRM integrations for seamless functionality. (2 reviews) - Users find the **difficult settings management** of PBXware cumbersome, complicating their experience and management tasks. (2 reviews) - Users find **navigation difficult** with PBXware, citing challenges with usability and outdated interface design. (2 reviews) - Complex Process (1 reviews) - Dashboard Issues (1 reviews) - Users face **device compatibility issues** with PBXware, particularly regarding Glocom and Huawei devices. (1 reviews) - Dialer Issues (1 reviews) - Users find the **difficult configuration** of PBXware's backend system for licenses and extensions cumbersome and frustrating. (1 reviews) ## PBXware Reviews ### 1. Top-notch multitenant management and CRM integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Niccolò M. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about PBXware?** I particularly appreciate the multitenant management, which allows you to always stay connected to your company wherever you are. I also find the numerous integrations available with CRMs very useful, in addition to the fact that the product is constantly evolving. It is reassuring to know that a team of developers is always engaged in releasing updates. I consider the SIP trunk a fundamental component for exposing your PBX on the internet, while ensuring complete protection against attacks, which are increasingly frequent today. **What do you dislike about PBXware?** I would recommend making the menus more compact by grouping the various items into macro blocks. This would allow for more orderly and intuitive navigation. **What problems is PBXware solving and how is that benefiting you?** The UCC features solve numerous problems: with a single app, you can manage chat, meetings, and file sharing. The integrated SBC function also allows for significant resource savings. **Official Response from Bicom Systems:** > Thank you for highlighting the benefits of our multitenant management and CRM integrations. We understand the importance of staying connected and the need for constant evolution. We appreciate your suggestion for menu organization and will explore ways to enhance navigation for our users. ### 2. Strongly advise against dealing with this company **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about PBXware?** Nothing positive to say. I wouldn’t recommend this company to anyone. **What do you dislike about PBXware?** They use tactics to make sure they keep getting paid, far above and beyond what was originally agreed to. **What problems is PBXware solving and how is that benefiting you?** The solution, for me, was to move away from Bicom Systems. ### 3. Comprehensive Telecom Solution, Needs UI Tweaks **Rating:** 4.5/5.0 stars **Reviewed by:** Pinki P. | Sr support executive **Reviewed Date:** November 20, 2025 **What do you like best about PBXware?** I find PBXware incredibly helpful as it serves as a single platform for calls, messages, emails, and video, allowing me to manage various communication needs seamlessly. The auto-answer call feature, along with auto-routing and voice email options, provides a comprehensive facility for handling inbound and outbound calls with ease. I also appreciate that the initial setup of PBXware was user-friendly, which made the onboarding process simple and efficient. **What do you dislike about PBXware?** I dislike the limited dashboard customization on PBXware's user interface. **What problems is PBXware solving and how is that benefiting you?** I use PBXware for inbound and outbound calls, reporting, and recording. It solves issues with call management by providing auto-answer, auto-routing, and voice email features. Additionally, having a single platform for calls, messages, emails, and video improves communication efficiency. **Official Response from Bicom Systems:** > Thank you for sharing your feedback. We understand your concern about the limited dashboard customization and will take this into consideration for future improvements to enhance the user experience. ### 4. Advanced Features and Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony G. | Directeur, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about PBXware?** I really appreciate the PBXware interface, its efficient and fast technical support, and its advanced features. Managing hundreds of clients is optimal, and I particularly like that the program is stable. Its installation was super easy and the documentation is well-constructed. **What do you dislike about PBXware?** Nothing, I love everything about PBXware **What problems is PBXware solving and how is that benefiting you?** PBXware makes client management optimal with its true multi-tenant function, allowing us to manage hundreds of clients per installation. Stability, advanced features, and fast and efficient support complete its strengths. ### 5. Cutting-edge features and intuitive management: excellent system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about PBXware?** The system is excellent and always up-to-date, offering cutting-edge features. Management is simple thanks to a user-friendly interface. The reporting is comprehensive and detailed. The CC management function with artificial intelligence is fast and immediate. Furthermore, the system is compatible with the existing infrastructure, without the need to modify the current architecture. Additionally, the Customer support service has proven to be quick and effective in addressing all situations that have arisen. **What do you dislike about PBXware?** At the moment, we have not encountered any critical points. **What problems is PBXware solving and how is that benefiting you?** The system allowed us to update the architecture in a non-invasive way and without the need for a significant investment for replacement. Furthermore, the integration of the AI solution made reporting faster and more effective. We were also able to delve deeper into process analysis and optimize them, thus increasing the efficiency of the implemented CC services. **Official Response from Bicom Systems:** > Thank you for your positive review and for sharing your experience with PBXware. We’re pleased to hear that the platform’s ease of management, advanced features, and AI-driven Contact Center capabilities are delivering clear value to your organization. We also appreciate your recognition of our Customer Support team — ensuring fast, effective assistance remains a key priority for us. We’re committed to continually enhancing PBXware to support your growth and operational efficiency. Thank you for choosing Bicom Systems. ### 6. The Best Multi-Tenant and Complete UCaaS Platform for Service Providers **Rating:** 5.0/5.0 stars **Reviewed by:** Ulsa V. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about PBXware?** The best part of PBXware is available in multiple editions to support for our customer base from Small to Enterprise Level, We can easily deploy and use the PBXware. Majority we are using Multi-Tenant Architecture PBXware to support many customers from one system to easily and instantly provision and configure them, time saving and very much faster way to get customers on-boarded, Not only that we will get complete UCaaS platform with all the integration available, most importantly cost effective! For our Business and Contact Center customers we setup dedicated VPS system to ensure flexibility and scalability, The most effective way to work with enterprises to fulfil all the requirements when there is on-demand and easy too. I am very much happy with PBXware that bring stability, reliability and security for the customer calls. **What do you dislike about PBXware?** I guess NONE, but always there is room for improvements and enhancements Looking forwarded to be more aggressive and dynamic in the future technologies to be adoption to support any technologies, **What problems is PBXware solving and how is that benefiting you?** Most reliable system in the planet being a Asterisk version of the PBX system, It brings a lot of confidence being a service provider to support any customer base, additionally it's just a PBX and it's has all the UCaaS solution that's best part in PBXware, We can do integration to any third-party systems, A lot of comfort and flexibility has a service provider to stability, reliability and scalable platform, **Official Response from Bicom Systems:** > Thanks for the fantastic review! It's great to hear PBXware is helping you serve a wide range of customers with both flexibility and speed. We're especially glad the multi-tenant setup is making onboarding easier and more efficient. We appreciate your trust in the platform and we're right there with you when it comes to staying dynamic and ready for what's next. ### 7. A great experience all round with PBXware **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie D. | Technical Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about PBXware?** Easy to use system, super realiable with a great support team that offers solutions to your problems. We have been using the system and have really not had any major issues with it. Customers love it due to the fact they can understand how to use it for themselves. We can deploy servers very easily and set them up in minimal time. **What do you dislike about PBXware?** It could do with having an API to connect into the central phonebook as we do a lot of custom development and we would like to be able to add contacts directly to the system but at present we cannot do this. Also, some more CRM integrations then the existing 7 or so they have. **What problems is PBXware solving and how is that benefiting you?** Its allowing us to deploy customers at a fast rate and have a relaible system to use. **Official Response from Bicom Systems:** > Thanks for the thoughtful review. We're really glad to hear PBXware has been reliable and easy to use for both your team and your customers. It's great that deployment is quick and straightforward. We appreciate the feedback on the API and CRM integrations, and it's something we're continuing to improve on. ### 8. Easy Setup and Impeccable Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Maurizio M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about PBXware?** The configuration and management are simple and intuitive. The information provided is always correct and assistance is available when needed. Problems are resolved quickly and the range of services offered is very broad. **What do you dislike about PBXware?** Nothing to report. The products and services are always effective. **What problems is PBXware solving and how is that benefiting you?** I was impressed by the speed with which they supported us in reducing the Time to Market. **Official Response from Bicom Systems:** > Thank you for sharing your positive experience with PBXware. We're happy to hear that it has been a powerful and efficient solution for you. ### 9. Solid platform with broad device support **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel E. | Tier 3 Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about PBXware?** PBXware is very stable and feature-rich. It supports a large list of phones and new models keep being added. I can work directly with Bicom engineers at the core level to fix issues, and their chat support answers quickly in emergencies, so our service stays smooth. **What do you dislike about PBXware?** The system has a steep learning curve for tenants who want to self-manage, and small change requests can sometimes move slowly. Quicker updates and easier onboarding would make the experience even better. **What problems is PBXware solving and how is that benefiting you?** PBXware gives us one single platform to host and manage voice for all our customers instead of running many PBXs. **Official Response from Bicom Systems:** > Thanks for the great feedback. It's great to hear PBXware's stability, feature set, and device support are working well for you, and that our support team is meeting expectations when it matters most. We appreciate your thoughts on the learning curve and update speed, and we’ll keep pushing to make things even smoother. ### 10. Powerful and real Multi-tenant capability **Rating:** 5.0/5.0 stars **Reviewed by:** Ryad B. | UCaaS Admin & Tech Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about PBXware?** I can't say it enough, but the multi-tenant feature is really well done. Each tenant is really isolated from the other by a separate database. When showcasing PBXware to potential customers and resellers, this is what we show to them. Having a drop-down list and being able to switch from one customer to another is just fantastic. This is what I call a real Multi-Tenant. Also the full mobile branding (7.4) is really awesome and makes a huge difference in the way we sell Bicom, I have rarely seen this level of branding capability for a mobile app and ease implementation. I personnally think that the addition of more and more phones compatibilities makes PBXware easier to integrate with existing infrastructures. The addition of the remote provisioning service made a significant difference for our customers. The dev team !! They are listening to all of our feedbacks and they actually care about it ! This is awesome, I really like working with them because I feel like its a human partnership. Could say the same for the support team, its always great to work with a team that actually cares about us. **What do you dislike about PBXware?** The CDRs might be a bit lacking, if we could know what exactly has happened with a specific call in few seconds, it could be really good, both for the admin and end user. Sometimes an overload of parameters & settings can be quite confusing. **What problems is PBXware solving and how is that benefiting you?** Not needing any physical device like SBC. Having the ability to integrate all of our customers on the same platform saved us a lot of money and hosting issues. The ability to have a proper provisioning process that can push informations to the phones properly. **Official Response from Bicom Systems:** > Thank you for taking the time to share such detailed feedback! We're thrilled to hear that PBXware's multi-tenant feature has been a standout for you, especially the isolated databases and the customer-switching experience. It's also great to know that the full mobile branding in version 7.4 has made a significant difference for you. ### 11. One-stop shop for telecommunications. **Rating:** 5.0/5.0 stars **Reviewed by:** Kala M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about PBXware?** PBXware is an easy to use platform. From start to finish, the use of our Multi-Tenant and Contact Center is a simple setup process. The transistion from a Legacy phone system to PBXware is very simple, allowing for a very easy integration into an existing business. The customer support is top notch. From the simpliest task to working on a very specific need, support has always been extremely helpful and knowledgable. **What do you dislike about PBXware?** It is very hard to think of a downside. I have been a user for the past 13 years, and I do not remember anything that I could say or want to have changed. Maybe certain features that are available on one platform that is not available on another. **What problems is PBXware solving and how is that benefiting you?** We have solved so many unique issues that our clients have had. From traditional Telco unable to get service to the client, which was solved with Communicator apps, to multiple site locations wanting to have a unified system to handle all telecommunications from one location. With the ease of set up and the small amount of time to do it in, we are able to get our clients up and talking in a matter of minutes compared to days, weeks or even months that traditional telcos would take. **Official Response from Bicom Systems:** > Thank you for taking the time to share your experience, and for being a PBXware user for over 13 years. We're happy to hear that the platform has been easy to use and that the transition from legacy systems has been smooth for you and your clients. Your examples of how PBXware has helped solve unique client challenges are exactly what we aim for. Thank you again for your continued support. ### 12. A great travel companion, it is a long relationship of many years with many ups and downs. **Rating:** 4.5/5.0 stars **Reviewed by:** Pablo R. | Head of Presales UCaaS & CCaaS, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about PBXware?** Glocom-MeetPhone, for us it was a differentiator for years **What do you dislike about PBXware?** Until now, there was NOT much flexibility, customization,... and in the Spanish market, you fall out of the market. Finally, Bicom is understanding the Spanish market and is developing with greater agility and speed, which is essential in these times when technology advances too quickly. We still have to go faster. **What problems is PBXware solving and how is that benefiting you?** Currently, the most important thing is flexibility in integration with the different CRMs on the market. The wider the range of possibilities, the greater the sales capacity. **Official Response from Bicom Systems:** > Thank you for the honest and thoughtful review, it's great to know the recent improvements in flexibility and CRM integration are aligning better with the needs of the Spanish market. Your feedback helps us keep moving in the right direction! ### 13. Challenges with User-Friendliness in PBXware **Rating:** 1.5/5.0 stars **Reviewed by:** angelo m. **Reviewed Date:** November 18, 2025 **What do you like best about PBXware?** Undecided **What do you dislike about PBXware?** I find that PBXware could be more user-friendly, which can be challenging for straightforward navigation and functionality. Additionally, I experienced difficulties with inputting my phone number, which suggests that usability and user interface improvements might be necessary. **What problems is PBXware solving and how is that benefiting you?** n/a **Official Response from Bicom Systems:** > We appreciate your feedback and apologize for any difficulties you've experienced with PBXware. We are constantly working to improve user-friendliness and usability, and your input will be taken into consideration for future updates. ### 14. Happy both with the operation of the switchboard and the continuous support we receive **Rating:** 4.5/5.0 stars **Reviewed by:** Arturo D. | Service MAnager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about PBXware?** The reliability of the system and the great availability of support. **What do you dislike about PBXware?** The user interface could be improved to be more intuitive in identifying the client configuration. **What problems is PBXware solving and how is that benefiting you?** any problem or doubt submitted to support is resolved in very short time **Official Response from Bicom Systems:** > Thank you for your positive feedback on the reliability of the system and the great availability of support. We understand your concern about the user interface and will work on making it more intuitive for identifying client configuration. ### 15. PBXware Review: A Powerful and Scalable Solution for Modern Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew B. | Technical Support Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about PBXware?** As an engineer, my favourite part about PBXware is its ease of use. The UI is designed very well, making it easy to implement changes and troubleshoot issues. The recent addition of the Embedded documentation feature is an excellent tool which gives detailed explanations and examples of every setting/option on the system. **What do you dislike about PBXware?** I have been using PBXware for over 10 years, and I have not encountered anything I dislike about the product. Whenever I face an issue, the helpful support team are always ready to resolve it. Like any software, there are occasional bugs and problems, but the support team and product owners consistently accept suggestions and feedback to improve the product. **What problems is PBXware solving and how is that benefiting you?** PBXware makes UCaaS easy! **Official Response from Bicom Systems:** > Thank you for the fantastic review and for being with us for over 10 years! We're really glad to hear that PBXware continues to deliver a smooth experience, especially from an engineer's perspective. It's great to know that the user interface, ease of troubleshooting, and the new embedded documentation are making your day-to-day work easier. And yes, we love hearing that PBXware is making UCaaS easy. That's exactly what we aim for. Thanks again for your continued trust and support! ### 16. Fast and Simple Solution That Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio C. | It manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about PBXware?** Very quickly and simply solution. Very powerfull solution **What do you dislike about PBXware?** Nothing to say. Very happy to use it ad voip **What problems is PBXware solving and how is that benefiting you?** Process are more fast and simply **Official Response from Bicom Systems:** > Thank you for sharing your positive experience with PBXware. We're happy to hear that it has been a powerful and efficient solution for you. ### 17. Bicom Systems is a great partner for our telecom business **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about PBXware?** Reliability and ease of use make it an exceptional product to deploy and our customers love using it **What do you dislike about PBXware?** The backend system for maintaining licenses and extensions is cumbersome to use. **What problems is PBXware solving and how is that benefiting you?** We needed a reliable, feature rich PBX to deploy to thousands of users that could also be hosted by the PBX provider who would maintain and support the systems so we didn't have to. **Official Response from Bicom Systems:** > Thanks so much for the great review! We're glad PBXware is delivering the reliability and ease of use you and your customers count on. We appreciate the feedback, it helps us keep improving. ### 18. PBXware is easy to manage and has the highestROI in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. | Co-Founder, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2025 **What do you like best about PBXware?** we are a long time PBXware client. The product has only gotten better with each release **What do you dislike about PBXware?** The only disadvantage is having to split our clint base on multiple PBXware instances. **What problems is PBXware solving and how is that benefiting you?** We replaced Broadsoft as our original UCaaS platform and haven't looked back **Official Response from Bicom Systems:** > Thank you for the great review and for being a long-time PBXware user! It's great to hear the platform continues to improve with each release and is delivering strong ROI. We're glad PBXware has been a solid replacement for your previous solution and appreciate your continued trust in us. ### 19. Great product, with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2025 **What do you like best about PBXware?** Product is very stable and scalable PBXware team increasingly improve external systems integrations like CRM, Open AI, and Omnichannel Support team is very helpful and knowledgable **What do you dislike about PBXware?** In several areas PBXware is a bit behind other players when it comes to GUI and flexible screens **What problems is PBXware solving and how is that benefiting you?** Management of mult tenant VOIP customers in an efficient way **Official Response from Bicom Systems:** > It's great to hear PBXware's stability, scalability, and growing integrations are making a difference for your team. We appreciate your feedback on the interface and will keep working to improve that experience. Thank you! ### 20. Fast deployment and intuitive design. **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony E. | Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about PBXware?** Multi-tenant architecture with a user-friendly interface. The most reliable and stable PBX platform I’ve ever used. **What do you dislike about PBXware?** The only drawback is the absence of full roaming PINs and the need for a multiple edit button, such as for changing the CLI. **What problems is PBXware solving and how is that benefiting you?** A single platform to manage multiple customers, with no codec translation issues in Bicom. **Official Response from Bicom Systems:** > Thank you for the rating and for your great feedback! We're thrilled to hear that PBXware's multi-tenant architecture and user-friendly interface have made a positive impact, and that you find it the most reliable and stable PBX platform you've used. ### 21. growing up with pbxware **Rating:** 4.5/5.0 stars **Reviewed by:** Solymossy C. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2025 **What do you like best about PBXware?** mobile app, meeting, anything that is not SIP **What do you dislike about PBXware?** still using SIP, while other competitors moved to HTTPS REST protocols for better quality and iteroperability **What problems is PBXware solving and how is that benefiting you?** we provide hosted call systems to customers in our private cloud environment, leveraging robust and safe infrastructure **Official Response from Bicom Systems:** > We're happy to hear that you're enjoying PBXware's mobile app and meeting features. It's great to know that these aspects are helping your business. ### 22. Well suited to Hosted MSP platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about PBXware?** Competitive range of base UC functionality, option for multitenant platform, well suited to our hosted MSP offering. Supports integration with teams and other leading platforms **What do you dislike about PBXware?** Behind the market leaders in the contact centre space - not a major issue for us as we have other solutions in that area but still a negative. ore seamless teams integration without the need for additional middleware woudl also be useful **What problems is PBXware solving and how is that benefiting you?** Providing our customers with a cost-effective business telephony solution with a good range of features **Official Response from Bicom Systems:** > We appreciate your honest feedback about the contact center capabilities and Teams integration. While it's good to hear those limitations aren't deal-breakers for your current setup, we recognize the importance of ongoing improvements in these areas and are actively working toward better native integration and more advanced contact center features. Thanks again for your input and for choosing PBXware as part of your offering. We're excited to keep growing alongside your business. ### 23. Excellent platform, and great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2025 **What do you like best about PBXware?** Tons of features, good price, great support. **What do you dislike about PBXware?** There's a learning curve, but that isn't their fault. Anything in this space has a learning curve. **What problems is PBXware solving and how is that benefiting you?** Low cost platform that's easy to get into, and clients enjoy. **Official Response from Bicom Systems:** > Thanks for the great review! We're glad to hear PBXware is delivering strong value with its features, pricing, and support. It's also great to know your clients are enjoying the platform. We appreciate you taking the time to share your experience. ### 24. Very positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about PBXware?** PBXware is very feature rich, affordable and easy to use. I also like the fact that administrative privilages is very powerful compared to other platforms. It is easy to train support staff on the platform. Bicom support is very good and readily available. **What do you dislike about PBXware?** Glocom incompatibility with Huawaei devices. **What problems is PBXware solving and how is that benefiting you?** Providing a competitive VoIP product in the market. **Official Response from Bicom Systems:** > We're happy to hear that you find PBXware feature-rich, affordable, and easy to use, especially when it comes to administrative privileges and training support staff. It's great to know our platform is making things easier for you. We're also glad to notify you that from version 7.5, Communicator GO will be available on Huawei AppGallery for Huawei mobile devices. Thanks again for sharing you experience! ### 25. PBXware is a cost effective, robust solution with an vast feature set **Rating:** 5.0/5.0 stars **Reviewed by:** Malcolm T. | Distributor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2025 **What do you like best about PBXware?** The ease of use and it is easily implemented. Great look and feel with a vast feature set which is continually being added to and improved. The great support team. Awesome UC apps **What do you dislike about PBXware?** CDR reporting Lack of Web Tenant branding **What problems is PBXware solving and how is that benefiting you?** Barrier to market, robustness and ownership **Official Response from Bicom Systems:** > It's fantastic to hear that PBXware has helped break down barriers to market and provided the ownership you were looking for. Thanks again for your review Malcolm, and we look forward to continuing to support your success! ### 26. everything quite functional **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about PBXware?** versatility and above all stability of the machine **What do you dislike about PBXware?** there are some useful features that we don't have and there is no way to request customizations **What problems is PBXware solving and how is that benefiting you?** we use the multitenant platform and class 4 **Official Response from Bicom Systems:** > Thanks for the great review, we're glad to hear PBXware's stability and versatility are serving you well. We appreciate the feedback on feature requests and understand how important flexibility is. Your input helps us focus on what matters most to our users. - [View PBXware pricing details and edition comparison](https://www.g2.com/products/pbxware/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+08%3A42%3A18+-0500&secure%5Bsession_id%5D=8ab369ce-10b8-4b30-bb53-6aac60df4a4d&secure%5Btoken%5D=54227774bdf2083c67e1f57e4c7085b536ff26b2dc9148dc8d66f6b014095418&format=llm_user) ## PBXware Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon Simple Storage Service (S3)](https://www.g2.com/products/amazon-simple-storage-service-s3/reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) - [Ceipal ATS](https://www.g2.com/products/ceipal-ats/reviews) - [Ceipal Procurewise](https://www.g2.com/products/ceipal-procurewise/reviews) - [CEIPAL Workforce](https://www.g2.com/products/ceipal-workforce/reviews) - [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MinIO AIStor](https://www.g2.com/products/minio-aistor/reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Oorwin](https://www.g2.com/products/oorwin/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [SugarCRM Solution Suite](https://www.g2.com/products/sugarcrm-solution-suite/reviews) - [SuiteCRM](https://www.g2.com/products/fynsis-softlabs-pvt-ltd0-suitecrm/reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## PBXware Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top PBXware Alternatives - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (609 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - 4.3/5.0 (474 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,505 reviews)