# Loop Communications Reviews **Vendor:** Loop Communications **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 110 ## About Loop Communications At Loop Communications, our core focus is to provide hosted business phone systems to small businesses and mid-sized companies. We've built an enterprise-class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies. Our customers save an average of 40 to 60 percent per month over a traditional landline, as Loop charges just $17 per month for an extension. No matter how many extensions or where they may be, each extension is only $17 per month. You pay the same price regardless of how many calls are made or received, or how many features you use or ignore. The industry average is to lock customers into three-year contracts. At Loop, we believe it’s wrong to stifle your growth or shackle you to bad customer service with a long-term contract. We make your life easy by providing great service so that you never have to worry. We don’t trap you or trick you because we work hard every day to make sure you want to stay. We treat our customers as partners, and it shows. We take the time up front to understand and evaluate a customer’s environment to ensure the most successful implementation. We are dedicated to answering every question, helping with every step of a transition, and considering every detail from the customer’s perspective. ## Loop Communications Reviews ### 1. We love LOOP! **Rating:** 5.0/5.0 stars **Reviewed by:** Joelle F. | Agency Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2020 **What do you like best about Loop Communications?** I love how responsive they are to my calls or emails when I need service! But more importantly, I love that my phones are never down! With our previous provider, we were experiencing weekly outages! **What do you dislike about Loop Communications?** There is nothing about LOOP we dislike. They have always exceeded our expectations! **Recommendations to others considering Loop Communications:** Don’t wait to switch from your current provider to LOOP! I waited for over a year because I was dreading the amount of effort I imagined it would take me to switch but it was so simple and they supported me the entire way! I wish I had made the choice immediately after finding LOOP! **What problems is Loop Communications solving and how is that benefiting you?** Rapid response when support is necessary. It’s rare that we need support, but when we do, their friendly & knowledgeable support team are able to assist me and my staff in very short order. Worth our previous provider, I had to be a part of every support call with one of my staff because there was a massive communication barrier! Loop speaks to my team directly and in terms that we can answer their questions as they seek to better understand our issue or need. ### 2. Feature rich, customer oriented services at the right price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 12, 2021 **What do you like best about Loop Communications?** Loop customer service is one of the best I have experienced in 40 years of IT leadership. Coupled with a rich feature set and an aggressive price make Loop an obvious choice. The feature set allows organizations to grow and flex in thier use of sophisticated phone and call center systems without having to worry about **What do you dislike about Loop Communications?** End-user startup training could be improved by implementing a set of simple videos **What problems is Loop Communications solving and how is that benefiting you?** We are implementing calling queues with simple auto-attendant features as our organization steps into a formal call center and marketing reporting/management. Loop has been amazing every step of the way. ### 3. Quick to respond & seamless transition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2021 **What do you like best about Loop Communications?** We just recently upgraded our entire system. Both points of contact were extremely thorough in making sure we had a seamless transition. They quickly responded to all questions and final details of getting our new system up and running. **What do you dislike about Loop Communications?** A few days into our switch, we received notification that the provider for Loop had incurred attacks causing system issues. While we have not experienced any of the problems, and it doesn't seem to affect data, I'm hoping that security is not a continuing problem in the future. **What problems is Loop Communications solving and how is that benefiting you?** We are saving money by upgrading while having better technology. **Official Response from Brian Tolleson:** > Thanks for your review and kind words about our customer service! Regarding the DDoS attacks, I just wanted to clarify that this was not on our network, but it impacted an upstream provider that affects the entire telecom industry. We have seen very little impact to a small number of customers on our services, but wanted to keep all of our customers informed. Hope that helps explain why you haven't experienced any issues. Regards, Brian ### 4. Excellent VOIP Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | Service Desk Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2020 **What do you like best about Loop Communications?** The speed of assistance, and ease with which their technicians assist. I've worked & spoken with the owners of the company. They have been extremely helpful throughout the demo pross and are very knowledgeable about their product. I've also spoken with several technicians, everyone I have spoken with, has resolved the issue very quickly and efficiently. The integration with Connectwise Manage improves the workflow of answering phones and creating tickets. **What do you dislike about Loop Communications?** The inability to manage my own phone queues, I understand the queues are managed by loops for ease of use. With everything I have tested so far this has been my only complaint, therefore to me it is not a deal breaker. The system works exactly as advertised, and for that I have no complaints. **Recommendations to others considering Loop Communications:** I have been testing the phone system, using the app on an Android, on my PC using the full application and the ConnectWise Plugin. Everything has worked as advertised. **What problems is Loop Communications solving and how is that benefiting you?** We are solving the issue of replacing an outdated phone system, and the benefits are a more modern, sleek application that works with our business. One of the selling points was the ability to use the app from a cell phone. This is especially important to my technicians who rotate on call after business hours. Whenever they contact a client after hours, the end user no longer has the technician's cell phone number, which is a big plus. ### 5. Loop Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Kathleen S. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2019 **What do you like best about Loop Communications?** Service, equipment and set up. The support team is phenomenal via phone and email support - they are fast and quick to understand most any question. **What do you dislike about Loop Communications?** So far, nothing! I haven't found any thing worth stating here. **Recommendations to others considering Loop Communications:** Call them - they will hook you up. **What problems is Loop Communications solving and how is that benefiting you?** Great phone and system! It is user friendly, I can import/export contacts and their numbers for easy transfers, portal communication, voicemail to text translation. It's wonderful tool in today's world. ### 6. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2021 **What do you like best about Loop Communications?** I like that when I have an issue I can email customer service right away and they take care of it quickly. **What do you dislike about Loop Communications?** The only issue I had is when we initially filled out the set up form I included what phones needed to be forwarded. That didn't happen at all so I don't think they read that form. But each time I found another phone not forwarded I just emailed them and they took care of it. **Recommendations to others considering Loop Communications:** You don't find many companies with Customer Service like this. The phones are easy to use and you won't be disappointed. **What problems is Loop Communications solving and how is that benefiting you?** We had phones that did the same thing as Loop but we are saving so much money and we had no customer service with our old phones. I love Loops customer service. They truly go above and beyond. ### 7. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Loop Communications?** Easy to get in touch with a knowledgeable representative. **What do you dislike about Loop Communications?** I wish when we listen to voicemails on the phone, it says the date/time the person called. **What problems is Loop Communications solving and how is that benefiting you?** Easy to stay connected with customers with the voicemail-to-email. ### 8. Service has been excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Loop Communications?** Always very helpful and follows up with any questions or concerns. **What do you dislike about Loop Communications?** We have had no issues with Loop, always very responsive and timely. **What problems is Loop Communications solving and how is that benefiting you?** Changing to vfax has been good and has resolved not getting our faxes or only getting partial fax. ### 9. Loop handled all the heavy lifting on our VOIP change and made it easy on a busy Operations Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Loop Communications?** They completed all the changes, included handling all the voice recordings. Took hours off the project for me! They have been extremely helpful and flexible. **What do you dislike about Loop Communications?** I haven't found anything so far that has been disappointing. **Recommendations to others considering Loop Communications:** Love the fact that (as the operations person responsible for set up and maintenance) I do not have to flounder through learning a new console and dashboard and figure out how to do things when things go wrong. I simply reach out to the experts and they do it for me. **What problems is Loop Communications solving and how is that benefiting you?** We had a number of little after thoughts and they were handled quickly and efficiently. We have only been on the service for one week, so not a lot of feedback to offer. I have found that any ticket I submit, I am getting very prompt replies. ### 10. Updated phones, security, easy to use, unlimited features, I could go on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2021 **What do you like best about Loop Communications?** The cost is the best deal I could find in a fully functional phone system. **What do you dislike about Loop Communications?** Training on the features could be better, but we're slowly learning just what this puppy can do **Recommendations to others considering Loop Communications:** Best price, best product, best service, best company. **What problems is Loop Communications solving and how is that benefiting you?** Communications with staff & clients is much easier now and we can work remote outside the office and it's just like we're there. ## Loop Communications Discussions - [What is VoIP?](https://www.g2.com/discussions/what-is-voip) - 1 comment, 1 upvote - [Why does hosted VoIP save businesses money?](https://www.g2.com/discussions/saving-money) - 1 comment, 1 upvote - [What features are included?](https://www.g2.com/discussions/included-features) - 1 comment, 1 upvote - [How do I buy my phones?](https://www.g2.com/discussions/buying-phones) - 1 comment, 1 upvote - [What is a hosted PBX?](https://www.g2.com/discussions/hosted-pbx) - 1 comment, 1 upvote - [View Loop Communications pricing details and edition comparison](https://www.g2.com/products/loop-communications/reviews/loop-communications-review-1638403?section=pricing&secure%5Bexpires_at%5D=2026-05-15+17%3A21%3A30+-0500&secure%5Bsession_id%5D=c354aae0-8a16-4c27-b803-042ee2c7c7cb&secure%5Btoken%5D=7d55dfc4a8b8a65631563e31c7e72fb60350705a214c9d4c704e664b0a533734&format=llm_user) ## Loop Communications Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Loop Communications Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,387 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,505 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews)