G2

Mathew J.

IT Operations Manager

Mid-Market (51-1000 emp.)

Originally submitted 11/8/2026

"Unified Voice, WhatsApp, and Email—Keeps Customer Conversations Organized"

4/5

What do you like best about Squaretalk?

Squaretalk makes it easier for our team to manage customer conversations across phone, WhatsApp, and email from a single workspace. Our agents can reply through whichever channel customers prefer, without constantly switching between different platforms. Having message history and contact details in one place also helps us stay on top of ongoing conversations and avoid missing important information. Review collected by and hosted on G2.com.

What do you dislike about Squaretalk?

The reporting could be more consistent across communication channels. A clearer overview of response times, agent activity, and the workload across calls, emails, and WhatsApp—all in a single report—would be helpful as well. Review collected by and hosted on G2.com.

What problems is Squaretalk solving and how is that benefiting you?

Before Squaretalk, our team relied on separate tools for calls and written communication. That setup made it difficult to track customer interactions and maintain a consistent support experience across channels. Now our agents have a shared view of customer activity, which helps them respond with better context and continuity. It has also made day-to-day supervision and coordination much easier for our managers. Review collected by and hosted on G2.com.