Best Speech Analytics Software - Page 3

How Many Speech Analytics Software Products Does G2 Track?

Total Products under this Category: 166

Category Stats (Sep 2026)

  • Average Rating: 4.48/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Cogito (+9.38%) - Among all products in this category, Cogito recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Speech Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 23,500+ Authentic Reviews
  • 166+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Speech Analytics Software

G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Genesys Cloud CX, Dialpad Support, CloudTalk, Voiso, Observe.AI, Talkdesk, and CallMiner Eureka.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=ringex&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=voiso&focus%5B%5D=observe-ai&focus%5B%5D=talkdesk&focus%5B%5D=callminer-eureka)

Natterbox

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success.

Average Rating: 4.4/5.0

Total Reviews: 137

How Do G2 Users Rate Natterbox?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.3/10)
  • Quality of Support: 9.1/10 (Category avg: 9.0/10)
  • Ease of Use: 9.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Natterbox?

  • Seller: Natterbox Limited
  • Company Website:
  • Year Founded: 2010
  • HQ Location: London, England
  • Twitter: @Natterbox
    1,508 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    129 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Salesforce Administrator
  • Top Industries: Financial Services, Staffing and Recruiting
  • Company Size: 59% Medium, 31% Small

What Do G2 Reviewers Say About Natterbox?

AI-generated summary from verified user reviews

Pros
  • Users find Natterbox easy to administrate, enhancing flexibility in call management and supporting evolving business needs.
  • Users praise Natterbox for its exceptional customer support, highlighting helpfulness and effective transition assistance during setup.
  • Users value the seamless Salesforce integration of Natterbox, enhancing productivity with omnichannel capabilities and efficient call management.
  • Users value the seamless CRM integration of Natterbox with Salesforce, enhancing productivity and simplifying call management.
  • Users find Natterbox to be easy to use, allowing for quick administration and seamless integration with Salesforce.
Cons
  • Users experience call limitations with Natterbox, including issues with hold transfers and inadequate support during setup.
  • Users find the AI implementation glitchy and suggest the need for more supportive guidance during transitions.
  • Users report call quality issues with Natterbox, often desiring improvements for a better communication experience.
  • Users face chat functionality issues in Natterbox, such as call transfer and notification problems that hinder usability.
  • Users find the complexity of setup and outdated interface to be overwhelming, hindering initial engagement and usability.

What Are Recent G2 Reviews of Natterbox?

What Are G2 Users Discussing About Natterbox?

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 727

How Do G2 Users Rate CTM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Quality of Support: 9.0/10 (Category avg: 9.0/10)
  • Ease of Use: 8.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.7/10 (Category avg: 8.9/10)

Who Is the Company Behind CTM?

  • Seller: CTM
  • Company Website:
  • Year Founded: 2009
  • HQ Location: 231 Najoles Rd Suite 500, Millersville, MD 21108
  • LinkedIn® Page: www.linkedin.com
    127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About CTM?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of CTM, which is always quick to assist and resolve issues.
  • Users value the ease of use of CTM, appreciating its intuitive interface and strong support resources.
  • Users value the extensive features and excellent customer support of CTM, enhancing day-to-day operations and training.
  • Users benefit from accurate call tracking with CTM, providing valuable insights to optimize marketing strategies and enhance training.
  • Users highlight the user-friendly interface and effective customer support, enhancing their overall experience with CTM.
Cons
  • Users find the learning curve steep, making it difficult to utilize the full potential of CTM effectively.
  • Users find the complexity overwhelming due to extensive options and advanced features that are difficult to navigate.
  • Users find difficult navigation in CallTrackingMetrics, particularly for new users, complicating their experience while accessing features.
  • Users find the steep learning curve of CTM challenging, making initial setup and integration difficult.
  • Users face challenges due to the missing functionality of preset templates and limited global number availability on CTM.

What Are Recent G2 Reviews of CTM?

What Are G2 Users Discussing About CTM?

Sestek Speech Analytics

Sestek is a global technology vendor working on conversational AI and analytics solutions for customer service since 2000. Sestek helps companies become more data-driven, improve in efficiency, and provide better experiences for their customers. Sestek's Speech Analytics solution collects 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with market-leading speech recognition rate and advanced quality management tools, this solution enables supervisors to objectively score and maximize agent performance with tangible feedback.

Average Rating: 4.8/5.0

Total Reviews: 20

How Do G2 Users Rate Sestek Speech Analytics?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Quality of Support: 9.6/10 (Category avg: 9.0/10)
  • Ease of Use: 9.1/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Sestek Speech Analytics?

  • Seller: Sestek
  • Year Founded: 2000
  • HQ Location: Istanbul, Turkey
  • Twitter: @SESTEK
    488 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    202 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Large, 45% Medium

What Are Recent G2 Reviews of Sestek Speech Analytics?

Robylon AI

Robylon is your complete customer support automation platform. Our advanced AI agent resolves up to 90% of customer queries across chat, email, and voice using proprietary intelligent workflows, while our in-house human support specialists handle the remaining 10% to deliver a personalized, human touch. The best part is that you do not have to wait months to get started. With 24-hour onboarding, Robylon is ready to run your entire support system with no downtime and no disruption. Our platform is also designed to seamlessly integrate with your existing helpdesk, CRM, or customer service software to ensure smooth adoption. With Robylon, you get instant query resolution, AI-powered voice support, faster response times, and higher customer satisfaction all in one scalable platform. Robylon’s Key Value Proposition 1. AI + Human synergy: Automates up to 90% of customer and sales queries, with human agents managing complex cases. 2. Advanced Voice AI platform: Handles inbound and outbound calls for both support and sales. 3. Omnichannel engagement: Seamlessly supports Voice, Tickets/Emails, and Chat/Social (WhatsApp, Instagram, and more). 4. Proven efficiency gains: Up to 90% reduction in Average Handling Time (AHT) and 30% lower costs. 5. Easy to start and scale: Free plan available, with support for 40+ languages worldwide.

Average Rating: 5.0/5.0

Total Reviews: 42

How Do G2 Users Rate Robylon AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 9.8/10 (Category avg: 9.0/10)
  • Ease of Use: 9.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Robylon AI?

  • Seller: Robylon AI
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • LinkedIn® Page: linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 83% Small, 7% Medium

What Do G2 Reviewers Say About Robylon AI?

AI-generated summary from verified user reviews

Pros
  • Users commend the efficient AI voice assistant of Robylon AI for enhancing responsiveness and improving customer satisfaction significantly.
  • Users benefit from efficient automation in HR queries, significantly enhancing response times and reducing costs.
  • Users commend Robylon AI for its efficiency, significantly reducing support workload and enhancing response times and satisfaction.
  • Users appreciate the high customer satisfaction delivered by Robylon AI, boosting CSAT scores and streamlining support operations.
  • Users find Robylon AI exceptionally easy to use, enabling swift task handling and enhancing overall satisfaction effortlessly.
Cons
  • Users face a steep learning curve with Robylon AI, particularly due to manual processes and limitations on the free plan.
  • Users note the limited AI capabilities of Robylon, restricting access to advanced features and automation options.
  • Users note that the accent recognition occasionally confuses American and British spellings, which amuses UK teammates.
  • Users report occasional hallucination issues with Robylon AI, impacting reliability despite recent accuracy improvements.
  • Users find the manual process for consuming older chats cumbersome and wish for automation in Robylon AI.

What Are Recent G2 Reviews of Robylon AI?

Calabrio ONE

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement.

Average Rating: 4.4/5.0

Total Reviews: 434

How Do G2 Users Rate Calabrio ONE?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.3/10)
  • Quality of Support: 9.0/10 (Category avg: 9.0/10)
  • Ease of Use: 9.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Calabrio ONE?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Risk Investigator, Customer Service Representative
  • Top Industries: Consumer Services, Hospital & Health Care
  • Company Size: 52% Medium, 36% Large

What Do G2 Reviewers Say About Calabrio ONE?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Calabrio ONE, enhancing operational efficiency and streamlining various processes effortlessly.
  • Users find that Calabrio ONE improves operational efficiency, transforming time-consuming tasks into quick, effortless processes.
  • Users value the ease of use and regular updates of Calabrio ONE, enhancing productivity and customer service.
  • Users value the flexible scheduling feature of Calabrio ONE, enhancing agent satisfaction in dynamic work environments.
  • Users appreciate the simplicity and efficiency of Calabrio ONE's customer support, enhancing decision-making and performance insights.
Cons
  • Users face inadequate reporting, with confusing Insights, incorrect data, and frustrating technical issues affecting usability.
  • Users frequently face poor reporting challenges with Calabrio ONE, contributing to frustration and lack of confidence in analytics.
  • Users express concerns about missing features, citing issues like unclear subscription management and limited data visibility.
  • Users often face inaccurate data analysis with Calabrio ONE, leading to confusion and lack of confidence in reporting.
  • Users find the platform not intuitive, struggling with navigation, training, and IT issues affecting usability.

What Are Recent G2 Reviews of Calabrio ONE?

What Are G2 Users Discussing About Calabrio ONE?

Prodigal

Prodigal builds agentic AI for consumer finance. proAgent, our voice and chat agent, runs borrower conversations across originations, servicing, and collections: right-party contact, disclosures, negotiation, and payment capture. Compliance is enforced in code rather than a prompt, so FDCPA and Reg F rules hold on every call and every spoken amount is validated first. Trained on 400 million consumer finance calls. Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, we are pushing agentic AI deeper into consumer finance than anyone in the category.

Average Rating: 4.9/5.0

Total Reviews: 55

How Do G2 Users Rate Prodigal?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.3/10)
  • Quality of Support: 9.8/10 (Category avg: 9.0/10)
  • Ease of Use: 9.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Prodigal?

  • Seller: Prodigal
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • Twitter: @ProdigalTech
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 20% Small

What Do G2 Reviewers Say About Prodigal?

AI-generated summary from verified user reviews

Pros
  • Users value Prodigal for its exceptional accuracy, enhancing productivity and minimizing errors in communication effectively.
  • Users praise Agent Management in Prodigal for enhancing productivity and ensuring accurate, streamlined communication processing.
  • Users value Prodigal for its impressive accuracy and efficient setup, significantly enhancing productivity with streamlined data input.
  • Users value the ease of use of Prodigal, enabling quick setup and smooth workflow integration without hassles.
  • Users commend the easy setup of Prodigal, enabling immediate use without any downtime for seamless calling.
Cons
  • Users often face accuracy issues with Prodigal, needing to verify added content before use.
  • Users find that Prodigal has significant inaccuracy issues, requiring careful verification of generated content before use.
  • Users find that Prodigal sometimes generates excessive content, necessitating careful verification for accurate results.

What Are Recent G2 Reviews of Prodigal?

What Are G2 Users Discussing About Prodigal?

Laivly

Laivly’s platform combines the best, most effective large AI models and enables you to teach Sidd to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction. And do it all safely, quickly, and with total control.

Average Rating: 4.6/5.0

Total Reviews: 37

How Do G2 Users Rate Laivly?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.3/10)
  • Quality of Support: 9.4/10 (Category avg: 9.0/10)
  • Ease of Use: 9.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Laivly?

  • Seller: Laivly
  • Company Website:
  • Year Founded: 2021
  • HQ Location: Winnipeg, CA
  • LinkedIn® Page: www.linkedin.com
    144 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Retail
  • Company Size: 38% Small, 32% Medium

What Do G2 Reviewers Say About Laivly?

AI-generated summary from verified user reviews

Pros
  • Users find Laivly to be extremely helpful for transcription and documentation, enhancing focus and efficiency during calls.
  • Users appreciate the responsive customer support from Laivly, which ensures timely issue resolution and enhances their experience.
  • Users find Laivly to be incredibly user-friendly, enhancing overall work efficiency and ensuring smooth operation.
  • Users appreciate the efficiency of Laivly, enjoying streamlined workflows and improved productivity through seamless integration and user-friendly tools.
  • Users find Laivly's simple and fast setup process allows for quick start and seamless integration into workflows.
Cons
  • Users report inaccuracy in transcriptions with Laivly, leading to unreliable documentation and frustration during note-taking.
  • Users face a steep learning curve for advanced features in Laivly, but support helps ease the transition.
  • Users face poor understanding from Laivly, leading to incorrect transcriptions and misinterpretations during calls.
  • Users report software bugs in Laivly, leading to frustrating delays in resolution and affecting overall functionality.
  • Users feel that the real-time guidance feature requires enhancements for a better experience.

What Are Recent G2 Reviews of Laivly?

Enthu.ai

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu_ai https://www.linkedin.com/company/enthuai

Average Rating: 4.9/5.0

Total Reviews: 42

How Do G2 Users Rate Enthu.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 9.9/10 (Category avg: 9.0/10)
  • Ease of Use: 9.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Enthu.ai?

  • Seller: Enthuworks
  • Year Founded: 2021
  • HQ Location: Delaware, US
  • Twitter: @enthuAI
    47 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 52% Small, 48% Medium

What Do G2 Reviewers Say About Enthu.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the high accuracy of Enthu.ai, significantly enhancing call insights and operational efficiency.
  • Users find Enthu.ai's efficient call processing and insights instrumental in enhancing customer interactions and team performance.
  • Users praise Enthu.ai for its seamless voice-to-text conversion, enhancing operations and providing valuable insights into interactions.
  • Users find that Enthu.ai offers high-quality call processing, greatly enhancing efficiency and insight into customer interactions.
  • Users value the data management capabilities of Enthu.ai, enhancing insights and efficiency in handling customer interactions.
Cons
  • Users note the limitations of manual call uploads, impacting efficiency and AI processing capabilities.
  • Users face challenges with call upload limitations in Enthu.ai, affecting the efficiency of the AI processing logic.
  • Users face call limitations due to the manual upload approach, hindering efficient processing of AI logic.
  • Users note the language limitations that hinder the effectiveness of Enthu.ai's AI processing capabilities.

What Are Recent G2 Reviews of Enthu.ai?

What Are G2 Users Discussing About Enthu.ai?

Ender Turing

Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights that help businesses make informed decisions aligned with their strategic objectives. Key Features and Functionality: - Speech Analytics: Transforms call and contact centers by extracting valuable insights from conversations, analyzing speech, emotion, and intent nuances to unlock the full potential of each interaction. - Automated Quality Assurance: Utilizes AI to automatically monitor and evaluate 100% of calls and chats, eliminating the need for random sampling and ensuring comprehensive quality management. - Agent Coaching: Provides continuous coaching to increase agent proficiency levels and encourage top-level performance. - Behavior Analytics: Decodes patterns and guides agents for optimal interactions, helping to identify and enhance behaviors that have a proven impact on achieving positive outcomes. - Integration Capabilities: Seamlessly integrates with existing contact center ecosystems, including call and chat recording systems, as well as CRM systems, to provide end-to-end analytics on the performance of conversations. Primary Value and Solutions Provided: Ender Turing addresses the challenges contact centers face in identifying and replicating top-performing agent behaviors, leading to inconsistent customer experiences and missed revenue opportunities. Traditional quality assurance processes are manual, time-consuming, and unable to analyze every interaction, resulting in incomplete insights and delayed coaching. By leveraging AI-driven analytics, Ender Turing enables businesses to: - Enhance Customer Satisfaction: By providing real-time insights into customer interactions, businesses can make informed decisions that improve the overall customer experience. - Improve Agent Performance: Continuous coaching and behavior analytics help agents refine their skills and adopt best practices, leading to higher proficiency levels. - Increase Sales Efficiency: Identifying and replicating top-performing behaviors among agents leads to more effective sales strategies and increased revenue. - Ensure Compliance: Automated quality assurance and compliance dashboards help businesses adhere to industry regulations and standards. By implementing Ender Turing, contact centers can transform their operations, achieving higher customer satisfaction, improved agent performance, and increased sales efficiency.

Average Rating: 4.8/5.0

Total Reviews: 42

How Do G2 Users Rate Ender Turing?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 9.9/10 (Category avg: 9.0/10)
  • Ease of Use: 9.5/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.6/10 (Category avg: 8.9/10)

Who Is the Company Behind Ender Turing?

  • Seller: Ender Turing
  • Year Founded: 2018
  • HQ Location: Tallinn, Harjumaa
  • Twitter: @EnderTuring
    73 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Retail
  • Company Size: 60% Large, 36% Medium

What Are Recent G2 Reviews of Ender Turing?

Omind

Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human-centric design. By leveraging cutting-edge tools, including Generative AI, Omind focuses on creating personalized experiences that foster genuine connections between brands and their audiences. This approach not only elevates customer satisfaction but also drives brand loyalty and operational efficiency. Targeting a diverse range of industries, Omind caters to businesses looking to improve their customer experience, streamline operations, and empower their employees. The platform is particularly beneficial for organizations that recognize the importance of human connection in a digital landscape. By utilizing Omind, businesses can transform every interaction into an opportunity for engagement, ensuring that their communications resonate with customers on a personal level. One of the standout features of Omind is its customer experience module, which harnesses the power of Generative AI to personalize every touchpoint. This capability allows businesses to tailor their messaging and offerings based on individual customer preferences and behaviors, ultimately leading to stronger relationships and increased loyalty. Additionally, the intelligent document processing feature enhances business operations by aligning activities with organizational goals, thereby driving value and efficiency at every stage. Omind also places a strong emphasis on employee experience, equipping teams with the tools they need to excel in customer service. The platform integrates AI-driven quality assurance with a user-friendly interface, ensuring that employees are not only well-prepared but also motivated to act as brand champions. This focus on empowering staff contributes to a positive work environment and enhances the overall quality of customer interactions. Omind stands out as a partner for organizations seeking to innovate and grow. By combining strategic insights with exceptional design, Omind helps businesses craft memorable experiences that inspire and engage. Through collaboration, organizations can leverage Omind’s capabilities to transcend traditional boundaries and achieve their goals in a meaningful way.

Average Rating: 4.5/5.0

Total Reviews: 60

How Do G2 Users Rate Omind?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Quality of Support: 8.7/10 (Category avg: 9.0/10)
  • Ease of Use: 9.3/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Omind?

  • Seller: Omind.ai
  • Year Founded: 2020
  • HQ Location: Berkeley Lake, US
  • LinkedIn® Page: www.linkedin.com
    59 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Outsourcing/Offshoring
  • Company Size: 65% Large, 18% Medium

What Do G2 Reviewers Say About Omind?

AI-generated summary from verified user reviews

Pros
  • Users highly value the accuracy of Omind, which ensures consistency and enhances decision-making through clear insights.
  • Users value Omind for its automation and streamlining of quality processes, enhancing accuracy and operational efficiency.
  • Users praise the prompt customer support from the Omind team, ensuring timely assistance whenever needed.
  • Users value how Omind's features offer automation and streamlined quality processes, improving efficiency and supporting decision-making.
  • Users value the automation and streamlining of quality processes in Omind, leading to improved efficiency and decision-making.

What Are Recent G2 Reviews of Omind?

What Are G2 Users Discussing About Omind?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 621

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Quality of Support: 9.0/10 (Category avg: 9.0/10)
  • Ease of Use: 9.1/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • Twitter: @Ozonetel
    771 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    368 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

CallFinder

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Turn everyday conversations into coaching and growth opportunities. Unlike systems that rely solely on automation, we blend AI precision with the human element of coaching to drive real behavioral change. With our new AI-powered Coaching Module, CallFinder bridges the gap between human insight and machine intelligence; automating QA, surfacing coachable moments in real time, and giving leaders the tools to deliver consistent, personalized feedback at scale. The result: stronger agent performance, measurable ROI, and actionable insights that ensure you never miss an opportunity to improve customer experience or call quality.

Average Rating: 4.5/5.0

Total Reviews: 27

How Do G2 Users Rate CallFinder?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 9.4/10 (Category avg: 9.0/10)
  • Ease of Use: 7.7/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.0/10 (Category avg: 8.9/10)

Who Is the Company Behind CallFinder?

  • Seller: 800response
  • Company Website:
  • Year Founded: 1990
  • HQ Location: South Burlington, VT
  • Twitter: @800response
    424 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 85% Medium, 11% Small

What Do G2 Reviewers Say About CallFinder?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly real-time data functionality of CallFinder, enhancing team collaboration and insights.
  • Users appreciate the user-friendly data management of CallFinder, allowing real-time sharing with their teams.
  • Users appreciate the ease of use of CallFinder, enjoying its user-friendly interface and real-time data sharing capabilities.
  • Users find the transcription feature invaluable, particularly for skimming through lengthy calls efficiently.
  • Users find the call transcription feature invaluable, especially for easily reviewing longer conversations.
Cons
  • Users note some filtering issues that could be improved for a better user experience in CallFinder.
  • Users suggest improvements for poor user experience with filter choices that could enhance usability.

What Are Recent G2 Reviews of CallFinder?

What Are G2 Users Discussing About CallFinder?

Enghouse Contact Center

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of experience and a broad customer experience (CX) portfolio, Enghouse supports businesses of all sizes as their engagement needs evolve. The Enghouse Contact Center solution—available in the cloud or on-premises—offers comprehensive omnichannel capabilities, including voice, video, digital channels, and outbound communications. The platform features AI-powered self-service, agent assistance, and quality management, along with built-in workforce management and robust third-party integrations.

Average Rating: 4.3/5.0

Total Reviews: 97

How Do G2 Users Rate Enghouse Contact Center?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.3/10)
  • Quality of Support: 8.7/10 (Category avg: 9.0/10)
  • Ease of Use: 8.6/10 (Category avg: 9.0/10)
  • Ease of Admin: 7.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Enghouse Contact Center?

  • Seller: Enghouse Systems
  • Company Website:
  • Year Founded: 1984
  • HQ Location: Markham
  • Twitter: @EnghouseInterac
    2,418 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,284 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 65% Medium, 24% Large

What Do G2 Reviewers Say About Enghouse Contact Center?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the accuracy of real-time translations in Enghouse Contact Center, enhancing communication across various channels.
  • Users appreciate the accuracy of information in Enghouse, enhancing support and ensuring effective customer interactions.
  • Users value the AI efficiency of Enghouse, enhancing customer interactions with smart matching and insightful analysis.
  • Users value the smart AI integration of Enghouse Contact Center, enhancing customer support across multiple communication channels.
  • Users appreciate the intelligent AI technology of Enghouse Contact Center, enhancing support and customer interactions across channels.
Cons
  • Users find the complex customization required for settings daunting, highlighting the need for advanced technical support.
  • Users find the complex implementation of Enghouse Contact Center requires extensive customization and technical support for effective deployment.
  • Users find the complex configuration and deployment process of Enghouse Contact Center challenging and resource-intensive.
  • Users find the complex setup process challenging, requiring technical support and significant financial investment.
  • Users face customization difficulties in configuring settings, necessitating advanced technical support and complicating deployment.

What Are Recent G2 Reviews of Enghouse Contact Center?

Voyc

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.

Average Rating: 4.4/5.0

Total Reviews: 21

How Do G2 Users Rate Voyc?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.3/10)
  • Quality of Support: 9.3/10 (Category avg: 9.0/10)
  • Ease of Use: 9.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Voyc?

  • Seller: Voyc
  • Year Founded: 2018
  • HQ Location: Amsterdam, Netherlands
  • Twitter: @voyc_ai
    197 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    33 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 52% Small, 43% Medium

What Are Recent G2 Reviews of Voyc?

What Are G2 Users Discussing About Voyc?

MaestroQA

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

Average Rating: 4.8/5.0

Total Reviews: 312

How Do G2 Users Rate MaestroQA?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.3/10)
  • Quality of Support: 9.7/10 (Category avg: 9.0/10)
  • Ease of Use: 9.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind MaestroQA?

  • Seller: MaestroQA
  • Company Website:
  • Year Founded: 2013
  • HQ Location: New York
  • Twitter: @MaestroQA
    801 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Teammate
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 54% Medium, 29% Large

What Do G2 Reviewers Say About MaestroQA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of MaestroQA, enabling quick onboarding and fast test case creation and execution.
  • Users value the robust scoring system of MaestroQA, enhancing coaching and evaluation processes for agents.
  • Users value the effective coaching capabilities of MaestroQA, transforming reviews into valuable feedback for agent improvement.
  • Users value the responsive coaching support from MaestroQA, enhancing the effectiveness of agent training and development.
  • Users find MaestroQA extremely helpful, providing clear insights into improvement areas and coaching needs.
Cons
  • Users find usability issues with locating admin settings and accessing older ticket information efficiently in MaestroQA.
  • Users find the missing features in MaestroQA, such as Gong integration and screen recording, quite limiting.
  • Users find the complexity of implementation in MaestroQA challenging, requiring significant upfront effort and careful planning.
  • Users find the steep learning curve challenging, requiring significant effort to fully utilize MaestroQA's capabilities.
  • Users experience integration issues and cumbersome admin settings that require extra steps, making the process less intuitive.

What Are Recent G2 Reviews of MaestroQA?

What Are G2 Users Discussing About MaestroQA?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024