User Sentiment
How are these determined?
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
- 8x8 Contact Center is a cloud-based platform that enables interaction with clients over multiple channels in a single place and provides features such as issue documentation, data transfer, and ticket creation.
- Users frequently mention the ease of use, the ability to work remotely, the helpful customer support, and the platform's reliability, with some noting the convenience of the SMS feature and the detailed issue documentation.
- Reviewers experienced issues with undisclosed fees, a lack of direct phone support, costly extra modules for analysis features, a need for interface updates, and initial problems with application freezing.
