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Best Speech Analytics Software - Page 3

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.

Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.

To qualify for inclusion within the Speech Analytics category, a product must:

Record or analyze calls in real time
Provide insight into the emotional state of customers in real time or after the fact
Generate quality assurance reports to improve performance of call center representatives
Archive all recorded calls
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Best Speech Analytics Software At A Glance

Highest Performer:
Easiest to Use:
Top Trending:
Best Free Software:
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Easiest to Use:
Top Trending:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
150 Listings in Speech Analytics Available
(42)4.8 out of 5
5th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights t

    Users
    No information available
    Industries
    • Financial Services
    • Retail
    Market Segment
    • 60% Enterprise
    • 36% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ender Turing features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.5
    Ease of Use
    Average: 9.1
    9.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2018
    HQ Location
    Tallinn, Harjumaa
    Twitter
    @EnderTuring
    75 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ender Turing is an AI-driven platform designed to enhance customer experience and employee performance in contact centers. By analyzing voice and digital interactions, it provides real-time insights t

Users
No information available
Industries
  • Financial Services
  • Retail
Market Segment
  • 60% Enterprise
  • 36% Mid-Market
Ender Turing features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.5
Ease of Use
Average: 9.1
9.6
Ease of Admin
Average: 8.9
Seller Details
Year Founded
2018
HQ Location
Tallinn, Harjumaa
Twitter
@EnderTuring
75 Twitter followers
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
(620)4.6 out of 5
13th Easiest To Use in Speech Analytics software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

    Users
    • Associate
    • Assistant Manager
    Industries
    • Financial Services
    • Hospital & Health Care
    Market Segment
    • 62% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Ozonetel Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    152
    Features
    102
    Call Management
    98
    Call Quality
    79
    Customer Support
    61
    Cons
    Call Issues
    67
    Connection Issues
    62
    Call Connectivity Issues
    47
    Connectivity Issues
    42
    Technical Issues
    39
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Ozonetel features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    9.1
    Ease of Use
    Average: 9.1
    9.0
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Ozonetel
    Company Website
    Year Founded
    2007
    HQ Location
    San Jose, California
    Twitter
    @Ozonetel
    789 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    343 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The

Users
  • Associate
  • Assistant Manager
Industries
  • Financial Services
  • Hospital & Health Care
Market Segment
  • 62% Mid-Market
  • 28% Small-Business
Ozonetel Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
152
Features
102
Call Management
98
Call Quality
79
Customer Support
61
Cons
Call Issues
67
Connection Issues
62
Call Connectivity Issues
47
Connectivity Issues
42
Technical Issues
39
Ozonetel features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
9.1
Ease of Use
Average: 9.1
9.0
Ease of Admin
Average: 8.9
Seller Details
Seller
Ozonetel
Company Website
Year Founded
2007
HQ Location
San Jose, California
Twitter
@Ozonetel
789 Twitter followers
LinkedIn® Page
www.linkedin.com
343 employees on LinkedIn®
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(157)4.6 out of 5
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Entry Level Price:£249.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the

    Users
    • Digital Marketing Manager
    Industries
    • Leisure, Travel & Tourism
    • Marketing and Advertising
    Market Segment
    • 46% Mid-Market
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Infinity Call Tracking Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    20
    Call Tracking
    18
    Reporting
    16
    Helpful
    14
    Easy Integrations
    13
    Cons
    Expensive
    5
    Inaccurate Reporting
    4
    Inadequate Reporting
    4
    Learning Curve
    4
    Steep Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Infinity Call Tracking features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.4
    Quality of Support
    Average: 9.1
    8.6
    Ease of Use
    Average: 9.1
    8.6
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    Reigate, Surrey
    Twitter
    @_infinity_co
    1,062 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    439 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the

Users
  • Digital Marketing Manager
Industries
  • Leisure, Travel & Tourism
  • Marketing and Advertising
Market Segment
  • 46% Mid-Market
  • 28% Small-Business
Infinity Call Tracking Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
20
Call Tracking
18
Reporting
16
Helpful
14
Easy Integrations
13
Cons
Expensive
5
Inaccurate Reporting
4
Inadequate Reporting
4
Learning Curve
4
Steep Learning Curve
4
Infinity Call Tracking features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.4
Quality of Support
Average: 9.1
8.6
Ease of Use
Average: 9.1
8.6
Ease of Admin
Average: 8.9
Seller Details
Company Website
Year Founded
2010
HQ Location
Reigate, Surrey
Twitter
@_infinity_co
1,062 Twitter followers
LinkedIn® Page
www.linkedin.com
439 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human

    Users
    No information available
    Industries
    • Outsourcing/Offshoring
    Market Segment
    • 70% Enterprise
    • 12% Small-Business
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Omind features and usability ratings that predict user satisfaction
    9.5
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.1
    9.8
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Omind.ai
    Company Website
    Year Founded
    2020
    HQ Location
    Berkeley Lake, US
    LinkedIn® Page
    www.linkedin.com
    65 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Omind is a comprehensive digital experience solution designed to help businesses enhance their customer, employee, and operational interactions through the integration of advanced technology and human

Users
No information available
Industries
  • Outsourcing/Offshoring
Market Segment
  • 70% Enterprise
  • 12% Small-Business
Omind features and usability ratings that predict user satisfaction
9.5
Has the product been a good partner in doing business?
Average: 9.3
8.7
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.1
9.8
Ease of Admin
Average: 8.9
Seller Details
Seller
Omind.ai
Company Website
Year Founded
2020
HQ Location
Berkeley Lake, US
LinkedIn® Page
www.linkedin.com
65 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

    Users
    No information available
    Industries
    • Computer Software
    • Marketing and Advertising
    Market Segment
    • 54% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enthu.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    2
    Ease of Use
    2
    Evaluation Process
    2
    Action Items
    1
    Analytics
    1
    Cons
    AI Limitations
    1
    Call Issues
    1
    Call Limitations
    1
    Language Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enthu.ai features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.9
    Quality of Support
    Average: 9.1
    9.6
    Ease of Use
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2021
    HQ Location
    Delaware, US
    Twitter
    @enthuAI
    48 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, m

Users
No information available
Industries
  • Computer Software
  • Marketing and Advertising
Market Segment
  • 54% Small-Business
  • 46% Mid-Market
Enthu.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
2
Ease of Use
2
Evaluation Process
2
Action Items
1
Analytics
1
Cons
AI Limitations
1
Call Issues
1
Call Limitations
1
Language Limitations
1
Enthu.ai features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.9
Quality of Support
Average: 9.1
9.6
Ease of Use
Average: 9.1
9.2
Ease of Admin
Average: 8.9
Seller Details
Year Founded
2021
HQ Location
Delaware, US
Twitter
@enthuAI
48 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
(27)4.5 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-dri

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 85% Mid-Market
    • 11% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • CallFinder Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Helpful
    1
    Recording Features
    1
    Transcription Accuracy
    1
    Cons
    Filtering Issues
    1
    Poor User Experience
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • CallFinder features and usability ratings that predict user satisfaction
    10.0
    Has the product been a good partner in doing business?
    Average: 9.3
    9.4
    Quality of Support
    Average: 9.1
    7.7
    Ease of Use
    Average: 9.1
    9.0
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1990
    HQ Location
    South Burlington, VT
    Twitter
    @800response
    426 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    20 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-dri

Users
No information available
Industries
No information available
Market Segment
  • 85% Mid-Market
  • 11% Small-Business
CallFinder Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Helpful
1
Recording Features
1
Transcription Accuracy
1
Cons
Filtering Issues
1
Poor User Experience
1
CallFinder features and usability ratings that predict user satisfaction
10.0
Has the product been a good partner in doing business?
Average: 9.3
9.4
Quality of Support
Average: 9.1
7.7
Ease of Use
Average: 9.1
9.0
Ease of Admin
Average: 8.9
Seller Details
Company Website
Year Founded
1990
HQ Location
South Burlington, VT
Twitter
@800response
426 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of

    Users
    No information available
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 62% Mid-Market
    • 23% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Enghouse Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Accuracy
    1
    Accuracy of Information
    1
    AI Efficiency
    1
    AI Integration
    1
    AI Technology
    1
    Cons
    Complex Customization
    1
    Complex Implementation
    1
    Complexity
    1
    Complex Setup
    1
    Customization Difficulty
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Enghouse Contact Center features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    8.7
    Quality of Support
    Average: 9.1
    8.6
    Ease of Use
    Average: 9.1
    7.8
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    1984
    HQ Location
    Markham
    Twitter
    @EnghouseInterac
    2,437 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,311 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Enghouse Interactive is a global provider of contact center software and services, trusted by organizations worldwide to deliver reliable, scalable customer engagement solutions. Backed by decades of

Users
No information available
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 62% Mid-Market
  • 23% Enterprise
Enghouse Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Accuracy
1
Accuracy of Information
1
AI Efficiency
1
AI Integration
1
AI Technology
1
Cons
Complex Customization
1
Complex Implementation
1
Complexity
1
Complex Setup
1
Customization Difficulty
1
Enghouse Contact Center features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
8.7
Quality of Support
Average: 9.1
8.6
Ease of Use
Average: 9.1
7.8
Ease of Admin
Average: 8.9
Seller Details
Company Website
Year Founded
1984
HQ Location
Markham
Twitter
@EnghouseInterac
2,437 Twitter followers
LinkedIn® Page
www.linkedin.com
1,311 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable cust

    Users
    No information available
    Industries
    • Financial Services
    Market Segment
    • 52% Small-Business
    • 43% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Voyc features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.3
    Quality of Support
    Average: 9.1
    9.0
    Ease of Use
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Voyc
    Year Founded
    2018
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @voyc_ai
    198 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    42 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable cust

Users
No information available
Industries
  • Financial Services
Market Segment
  • 52% Small-Business
  • 43% Mid-Market
Voyc features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
9.3
Quality of Support
Average: 9.1
9.0
Ease of Use
Average: 9.1
8.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Voyc
Year Founded
2018
HQ Location
Amsterdam, Netherlands
Twitter
@voyc_ai
198 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Kofax is a leading supplier of automation and productivity solutions to digitally transform human and information intensive processes across organizations. Founded in 1985, Kofax is a global business

    Users
    No information available
    Industries
    • Insurance
    Market Segment
    • 84% Small-Business
    • 20% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Tungsten PaperPort features and usability ratings that predict user satisfaction
    6.7
    Has the product been a good partner in doing business?
    Average: 9.3
    7.1
    Quality of Support
    Average: 9.1
    7.8
    Ease of Use
    Average: 9.1
    6.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    1985
    HQ Location
    Irvine, US
    Twitter
    @TungstenAI
    6,461 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,513 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Kofax is a leading supplier of automation and productivity solutions to digitally transform human and information intensive processes across organizations. Founded in 1985, Kofax is a global business

Users
No information available
Industries
  • Insurance
Market Segment
  • 84% Small-Business
  • 20% Mid-Market
Tungsten PaperPort features and usability ratings that predict user satisfaction
6.7
Has the product been a good partner in doing business?
Average: 9.3
7.1
Quality of Support
Average: 9.1
7.8
Ease of Use
Average: 9.1
6.4
Ease of Admin
Average: 8.9
Seller Details
Year Founded
1985
HQ Location
Irvine, US
Twitter
@TungstenAI
6,461 Twitter followers
LinkedIn® Page
www.linkedin.com
1,513 employees on LinkedIn®
(324)4.8 out of 5
Optimized for quick response
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen

    Users
    • Quality Analyst
    • Teammate
    Industries
    • Consumer Services
    • Computer Software
    Market Segment
    • 54% Mid-Market
    • 29% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • MaestroQA Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Scoring System
    21
    Coaching
    17
    Coaching Support
    16
    Helpful
    13
    Cons
    Usability Issues
    22
    Missing Features
    10
    Complexity
    4
    Integration Issues
    4
    Steep Learning Curve
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • MaestroQA features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.3
    9.7
    Quality of Support
    Average: 9.1
    9.4
    Ease of Use
    Average: 9.1
    9.2
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    MaestroQA
    Company Website
    Year Founded
    2013
    HQ Location
    New York
    Twitter
    @MaestroQA
    812 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    75 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Cen

Users
  • Quality Analyst
  • Teammate
Industries
  • Consumer Services
  • Computer Software
Market Segment
  • 54% Mid-Market
  • 29% Enterprise
MaestroQA Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Scoring System
21
Coaching
17
Coaching Support
16
Helpful
13
Cons
Usability Issues
22
Missing Features
10
Complexity
4
Integration Issues
4
Steep Learning Curve
4
MaestroQA features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.3
9.7
Quality of Support
Average: 9.1
9.4
Ease of Use
Average: 9.1
9.2
Ease of Admin
Average: 8.9
Seller Details
Seller
MaestroQA
Company Website
Year Founded
2013
HQ Location
New York
Twitter
@MaestroQA
812 Twitter followers
LinkedIn® Page
www.linkedin.com
75 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

    Users
    No information available
    Industries
    • Financial Services
    • Health, Wellness and Fitness
    Market Segment
    • 51% Mid-Market
    • 42% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Replicant Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Satisfaction
    8
    Customer Support
    8
    Ease of Use
    8
    Efficiency
    8
    Helpful
    8
    Cons
    Missing Features
    4
    Limited Features
    3
    Poor Understanding
    3
    AI Limitations
    2
    AI Performance
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Replicant features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.3
    9.5
    Quality of Support
    Average: 9.1
    9.3
    Ease of Use
    Average: 9.1
    9.4
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Replicant
    Year Founded
    2017
    HQ Location
    San Francisco, California
    Twitter
    @replicant
    3 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab

Users
No information available
Industries
  • Financial Services
  • Health, Wellness and Fitness
Market Segment
  • 51% Mid-Market
  • 42% Enterprise
Replicant Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Satisfaction
8
Customer Support
8
Ease of Use
8
Efficiency
8
Helpful
8
Cons
Missing Features
4
Limited Features
3
Poor Understanding
3
AI Limitations
2
AI Performance
2
Replicant features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.3
9.5
Quality of Support
Average: 9.1
9.3
Ease of Use
Average: 9.1
9.4
Ease of Admin
Average: 8.9
Seller Details
Seller
Replicant
Year Founded
2017
HQ Location
San Francisco, California
Twitter
@replicant
3 Twitter followers
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man

    Users
    No information available
    Industries
    • Information Technology and Services
    Market Segment
    • 42% Enterprise
    • 33% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 3CLogic Cloud Call Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    11
    Helpful
    9
    Positive Experience
    9
    Efficiency
    8
    Ease of Use
    7
    Cons
    Limited Customization
    4
    Lack of Customization
    3
    Missing Features
    3
    Connection Issues
    2
    Dashboard Issues
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 3CLogic Cloud Call Center features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.2
    Quality of Support
    Average: 9.1
    8.7
    Ease of Use
    Average: 9.1
    8.1
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    3CLogic
    Year Founded
    2005
    HQ Location
    Rockville, Maryland
    Twitter
    @3CLogic
    1,976 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    181 employees on LinkedIn®
    Phone
    800 350 8656
Product Description
How are these determined?Information
This description is provided by the seller.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Man

Users
No information available
Industries
  • Information Technology and Services
Market Segment
  • 42% Enterprise
  • 33% Mid-Market
3CLogic Cloud Call Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
11
Helpful
9
Positive Experience
9
Efficiency
8
Ease of Use
7
Cons
Limited Customization
4
Lack of Customization
3
Missing Features
3
Connection Issues
2
Dashboard Issues
2
3CLogic Cloud Call Center features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.3
9.2
Quality of Support
Average: 9.1
8.7
Ease of Use
Average: 9.1
8.1
Ease of Admin
Average: 8.9
Seller Details
Seller
3CLogic
Year Founded
2005
HQ Location
Rockville, Maryland
Twitter
@3CLogic
1,976 Twitter followers
LinkedIn® Page
www.linkedin.com
181 employees on LinkedIn®
Phone
800 350 8656
(236)4.1 out of 5
Optimized for quick response
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  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp

    Users
    • Operations Manager
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 55% Mid-Market
    • 35% Small-Business
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • 8x8 Contact Center is a cloud-based platform that enables users to interact with clients over multiple channels in a single place and provides an API for data transfer to data warehouses.
    • Reviewers appreciate the ease of use, the ability to see all queues and number of calls holding in one screen, the knowledgeable and friendly support, and the solid API for data transfer.
    • Reviewers mentioned issues with the translation feature, difficulty in navigating and searching the email function, frequent call drops, and an outdated interface.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • 8x8 Contact Center Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    31
    Customer Support
    20
    Helpful
    20
    Features
    16
    Efficiency
    14
    Cons
    Missing Features
    9
    Poor Customer Support
    8
    Call Management
    7
    Complexity
    7
    Integration Issues
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • 8x8 Contact Center features and usability ratings that predict user satisfaction
    8.4
    Has the product been a good partner in doing business?
    Average: 9.3
    8.1
    Quality of Support
    Average: 9.1
    8.3
    Ease of Use
    Average: 9.1
    8.1
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    8x8
    Company Website
    Year Founded
    1987
    HQ Location
    San Jose, CA
    Twitter
    @8x8
    11,075 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,847 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

8x8 Contact Center is a cloud-based, AI-powered platform designed to unify and streamline customer support across voice, chat, email, video, SMS, RCS, messaging apps, and social media channels. It emp

Users
  • Operations Manager
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 55% Mid-Market
  • 35% Small-Business
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • 8x8 Contact Center is a cloud-based platform that enables users to interact with clients over multiple channels in a single place and provides an API for data transfer to data warehouses.
  • Reviewers appreciate the ease of use, the ability to see all queues and number of calls holding in one screen, the knowledgeable and friendly support, and the solid API for data transfer.
  • Reviewers mentioned issues with the translation feature, difficulty in navigating and searching the email function, frequent call drops, and an outdated interface.
8x8 Contact Center Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
31
Customer Support
20
Helpful
20
Features
16
Efficiency
14
Cons
Missing Features
9
Poor Customer Support
8
Call Management
7
Complexity
7
Integration Issues
7
8x8 Contact Center features and usability ratings that predict user satisfaction
8.4
Has the product been a good partner in doing business?
Average: 9.3
8.1
Quality of Support
Average: 9.1
8.3
Ease of Use
Average: 9.1
8.1
Ease of Admin
Average: 8.9
Seller Details
Seller
8x8
Company Website
Year Founded
1987
HQ Location
San Jose, CA
Twitter
@8x8
11,075 Twitter followers
LinkedIn® Page
www.linkedin.com
2,847 employees on LinkedIn®
Entry Level Price:Starting at $82.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

    Users
    • Salesforce Administrator
    Industries
    • Financial Services
    • Staffing and Recruiting
    Market Segment
    • 56% Mid-Market
    • 32% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Natterbox Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    20
    Helpful
    19
    Reliability
    15
    Customer Service
    11
    Ease of Use
    11
    Cons
    Missing Features
    6
    Complexity
    4
    Complex Processes
    4
    Learning Curve
    4
    Limited Features
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Natterbox features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.3
    9.0
    Quality of Support
    Average: 9.1
    9.0
    Ease of Use
    Average: 9.1
    8.8
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    London, England
    Twitter
    @Natterbox
    1,517 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    128 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operatio

Users
  • Salesforce Administrator
Industries
  • Financial Services
  • Staffing and Recruiting
Market Segment
  • 56% Mid-Market
  • 32% Small-Business
Natterbox Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
20
Helpful
19
Reliability
15
Customer Service
11
Ease of Use
11
Cons
Missing Features
6
Complexity
4
Complex Processes
4
Learning Curve
4
Limited Features
4
Natterbox features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.3
9.0
Quality of Support
Average: 9.1
9.0
Ease of Use
Average: 9.1
8.8
Ease of Admin
Average: 8.9
Seller Details
Company Website
Year Founded
2010
HQ Location
London, England
Twitter
@Natterbox
1,517 Twitter followers
LinkedIn® Page
www.linkedin.com
128 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Rezo.ai is a Unified CX Agentic AI Platform designed for enterprises to revolutionize customer experience operations through intelligent AI-powered solutions and real-time support. The platform transf

    Users
    No information available
    Industries
    • Automotive
    Market Segment
    • 100% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rezo.ai Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    3
    Communication
    2
    Customer Support
    2
    Ease of Use
    2
    Solutions
    2
    Cons
    Expensive
    1
    Pricing Issues
    1
    Software Bugs
    1
    Software Glitches
    1
    Technical Issues
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rezo.ai features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.3
    9.5
    Quality of Support
    Average: 9.1
    10.0
    Ease of Use
    Average: 9.1
    8.3
    Ease of Admin
    Average: 8.9
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Rezo.ai
    Year Founded
    2018
    HQ Location
    Noida, IN
    LinkedIn® Page
    www.linkedin.com
    176 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Rezo.ai is a Unified CX Agentic AI Platform designed for enterprises to revolutionize customer experience operations through intelligent AI-powered solutions and real-time support. The platform transf

Users
No information available
Industries
  • Automotive
Market Segment
  • 100% Enterprise
Rezo.ai Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
3
Communication
2
Customer Support
2
Ease of Use
2
Solutions
2
Cons
Expensive
1
Pricing Issues
1
Software Bugs
1
Software Glitches
1
Technical Issues
1
Rezo.ai features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.3
9.5
Quality of Support
Average: 9.1
10.0
Ease of Use
Average: 9.1
8.3
Ease of Admin
Average: 8.9
Seller Details
Seller
Rezo.ai
Year Founded
2018
HQ Location
Noida, IN
LinkedIn® Page
www.linkedin.com
176 employees on LinkedIn®