--- title: CallFinder Reviews meta_title: 'CallFinder Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 27 reviews by the users' company size, role or industry to find out how CallFinder works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 27 scale: '5' date_modified: '2026-06-24' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # CallFinder Reviews **Vendor:** 800response **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.5/5.0 **Total Reviews:** 27 ## About CallFinder Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Turn everyday conversations into coaching and growth opportunities. Unlike systems that rely solely on automation, we blend AI precision with the human element of coaching to drive real behavioral change. With our new AI-powered Coaching Module, CallFinder bridges the gap between human insight and machine intelligence; automating QA, surfacing coachable moments in real time, and giving leaders the tools to deliver consistent, personalized feedback at scale. The result: stronger agent performance, measurable ROI, and actionable insights that ensure you never miss an opportunity to improve customer experience or call quality. ## CallFinder Pros & Cons **What users like:** - Users love the **user-friendly interface and real-time data sharing** , enhancing teamwork and collaboration efficiently. (1 reviews) - Users appreciate the **user-friendly interface and real-time data sharing** capabilities of CallFinder, enhancing team collaboration. (1 reviews) - Users appreciate the **ease of use** of CallFinder, enabling seamless real-time data sharing with their teams. (1 reviews) - Users find the **transcription feature** incredibly helpful, especially for efficiently skimming through long calls. (1 reviews) - Users find **call transcriptions extremely helpful** for skimming through longer conversations efficiently. (1 reviews) - Users find **transcription accuracy** invaluable, particularly for skimming lengthy calls effectively and efficiently. (1 reviews) **What users dislike:** - Users suggest improvements to **filtering issues** , noting that minor UX choices could enhance the overall experience. (1 reviews) - Users find some **poor user experience** due to mild UX choices with the filters that need improvement. (1 reviews) ## CallFinder Reviews ### 1. User-Friendly Real-Time Data Sharing That Keeps the Team Aligned **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley C. | Call Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about CallFinder?** I love how user friendly it is. I also love that you can get real-time data and share it with the team **What do you dislike about CallFinder?** There isn't anything I dislike, there are so many options to make it likeable **What problems is CallFinder solving and how is that benefiting you?** The main thing it is helping us catch on our end is the dead space on our calls. It has been beneficial in letting the team member actually hear their dead space and be able to correct it. ### 2. Thorough and amazing team to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about CallFinder?** CF has been an incredible source of value in our performance. We are only able to complete a couple live quality evaluations per agent per month, so to be able to have the data of all their calls is already a game changer. But on top of that the ability to customize and rearrange and request what we need done and the CF team just jumps on it and executes flawlessly. They help with finding strategies and ways of asking questions to get to the end goal for us. Amazing team to work with and incredible tool to have in our performance toolkit. In addition, the abillity to sync with Power BI and automated reporting is incredible. **What do you dislike about CallFinder?** The exports of reports being in PDF are challenging. Updates have been made and now some are available in CSV - but if we could to a more "exportable" and be able to manipulate the data and bump it up against our other metrics easier, would be huge benefit. **What problems is CallFinder solving and how is that benefiting you?** We have a lot of client requests that are specific and demanding - CF gives us the ability to search specifically by these demands and zero in on outliers that are and aren't following procedures/scripts, etc. **Official Response from Ashley Watson:** > Thank you so much for the positive review and feedback. We have made quite a few updates recently, so be sure to check your inbox for our newsletter. You can always reach out to your CallFinder Analyst with requests. We will certainly pass along your comments to the team, and thanks again for your support! ### 3. Call Finder Makes My Job Easier Every Day **Rating:** 4.5/5.0 stars **Reviewed by:** Dru A. | Quality Assurance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about CallFinder?** Transcriptions of calls is incredibly helpful in any situation, but it is especially so in much longer calls where skimming is made possible. **What do you dislike about CallFinder?** Some very mild UX choices with the filters I would change. **What problems is CallFinder solving and how is that benefiting you?** CallFinder simplifies the process of reviewing calls and offers huge amounts of data/insights to help make the process less manual. **Official Response from Ashley Watson:** > Thank you for your review and helpful feedback! We're so glad that CallFinder makes your job easier. We are always open to suggestions to improve our solution. When you meet with your assigned Analyst, you can always pass along what UX changes and filters you would like to see so that your Analyst can ensure that your feedback gets to our development team. Thanks for your support! ### 4. Quality Driven with a Focus on the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Peter V. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about CallFinder?** The dedicated support from a Single Point of Contact is an awesome approach to working with CallFinder. Andrew Charlestream is our assigned Client Services Analyst and he provides all the support we need. He assists with configuration of scorecards, training as needed, and insight creation. Implementation was quick and our team members easily launched their scorecards. The leadership at CallFinder is also great. Chip checks in and makes sure we are happy with the product. CallFinder is easy to use and the integration was quick and simple. **What do you dislike about CallFinder?** The only area I see a need for enhancing is documentation for training purposes. Andrew, our Client Services Analyst has created some awesome how to videos in the meantime. **What problems is CallFinder solving and how is that benefiting you?** Being able to have all calls scored using the configuration our business units helped create has been an awesome method for us in streamlining our quality and insights. Time efficiency is always important. Using CallFinder has assisted our teams with their coaching and meeting of the minds with their teammembers. **Official Response from Ashley Watson:** > Peter, we are so pleased to hear how satisfied you are with CallFinder! Those are truly kind words, and we'll pass along your comments to your Analyst. Thanks for the feedback on documentation. That is certainly on our roadmap, and it's very helpful for us to know as we continuously improve the user experience. Thanks again! ### 5. My experience with CallFinder has been very welcoming and very friendly, to say the least. **Rating:** 5.0/5.0 stars **Reviewed by:** Jiovan C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2023 **What do you like best about CallFinder?** My assigned Client Service Analyst (Sam Petersen) has been extremely helpful and friendly from day one. To me, it is like having a personal friend, that helps me with understanding their products and identifying my business needs. The product is amazing as well, and I found myself using it for a number of practical purposes in my daily work life. It's clean, and easy to use! Nice to look at. I picked it up with very little training. **What do you dislike about CallFinder?** I have been using CallFinder for about 4 months now and have yet to encounteranything that I dislike. Even in the rare instances where there is an issue with a report or something my Service Analyst quickly responds to any emails and has anything corrected. Very great customer service. **What problems is CallFinder solving and how is that benefiting you?** They are solving the issue of having to listen to calls in their entirety or searching for words or prases that I need to zero-in on. It gives me a lot more time to focus on other projects that my company is currently going through. **Official Response from Ashley Watson:** > Thank you for the thoughtful review, Jiovan! We take pride in the support that our Analysts provide, and your comments mean a lot to us. We're very happy to hear that you've had success with using CallFinder and that we are saving you valuable time! ### 6. Speech Analytics THAT WORKS! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about CallFinder?** Already implemented for me for ease of use with our account at 800 Response. I like the Overall, Customer Ending, or Agent Ending Sentiment on the CallFinder homepage/dashboard. **What do you dislike about CallFinder?** Few times it reads sentiments wrong. We have a lot of locations in south Florida - meaning LOTS and LOTS of accents, naturally louder/harder tone, and Spanish callers. Not a huge deal - just messes up the insights some. **What problems is CallFinder solving and how is that benefiting you?** Helps me screen calls to listen, review, and train on. I can easily identify good calls to show as examples of how to handle a call - and on the flip side - show other examples of what NOT to do. Saves a lot of time when listening to calls. **Official Response from Ashley Watson:** > Thanks for the positive feedback! We are always working to improve our solution, and we will pass along your comments to our development team. We are so glad to hear that our speech analytics software is helping you monitor calls and train agents! ### 7. Review of Callfinder **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about CallFinder?** Callfinder is very helpful and allows me to access calls at any time. I am able to listen to specific calls for training purposes, as well as Quality Assurance. **What do you dislike about CallFinder?** I dislike that I am only able to accesss a limitted amount of calls each month. My organzation gives me access to calls over 15 minutes. Sometimes the calls with issues are the quick calls. **What problems is CallFinder solving and how is that benefiting you?** The main thing that Callfinder helps with is that we are able show examples of either areas for improvements we can make during calls, or how we handled a certain situation favorably. **Official Response from Ashley Watson:** > Thanks for leaving a review and for the helpful feedback! We're so glad that you're using CallFinder to improve how your agents handle calls. As for access to calls, CallFinder is flexible and can adapt to changing QA requirements and objectives, so if your management team would like to reduce the call length threshold, that is something we can do upon request. ### 8. Callfinder making the team great again! **Rating:** 4.5/5.0 stars **Reviewed by:** Cam J. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about CallFinder?** Love the dashbaords and ways we can tailor it by agent. Use in realtime daily, weekly, and monthly. Training and support is very thoughtful of our business needs and suggestions. Integration in day to day caochings is seamless. **What do you dislike about CallFinder?** Still new to us so nothing I can pinpoint at this time. **What problems is CallFinder solving and how is that benefiting you?** Tone and Compliance **Official Response from Ashley Watson:** > Thank you for the review, Cam. We're glad to hear that CallFinder is helping you and your team and that it has been a seamless process for you! We'll pass along your comments to our team. Thanks again! ### 9. CallFinder is a time saver! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about CallFinder?** We can see our team members score for each of the most important security questions we need to ask during a call. **What do you dislike about CallFinder?** I think the website needs an update to be able to find things more quickly, such as recorded and scored calls. Finding the positive and negative phrases aren't available anymore. **What problems is CallFinder solving and how is that benefiting you?** It shows an overall score for the calls and saves us from having to score each call individually. **Official Response from Ashley Watson:** > Thank you for the valuable feedback, and we are glad to hear that CallFinder is saving you time! As for the positive and negative phrase libraries, we released several scorecard enhancements over the summer, and removed the list of phrases as part of those updates; however, if you ever want your full library of phrases, or the phrases attached to a particular category, simply reach out to your Analyst to request the full list. We will be happy to send that to you at any time. Thanks again for the positive review! ### 10. A Delightfully Useful Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Freddy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about CallFinder?** I appreciate how user-friendly the system is and how intuitive it is. Findind specific calls, listening, downloading, and reviewing calls is a breeze and the printer-friendly copies of each scorecard are helpful when sharing results with my agents. **What do you dislike about CallFinder?** I do wish I had more control over adding/removing agents to scorecards and the ability to modify scorecards myself. **What problems is CallFinder solving and how is that benefiting you?** It is helping me better identify and understand the tone and attitude of our team. The scorecards also help to create and hone a unifying voice for our team. **Official Response from Ashley Watson:** > Thanks for the awesome review, Freddy! We love hearing about how our clients use CallFinder, and we're glad to know our user-friendly design is working well for you. In terms of scorecards, we recently released our flexible scorecards, giving users more control over scorecards. You can always reach out to your Analyst with questions or feature requests. ### 11. As a Call Center Manager, I am learning to love CallFinder. **Rating:** 4.5/5.0 stars **Reviewed by:** Rob L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about CallFinder?** CallFinder makes it easy to identify and pinpoint specific language in calls. **What do you dislike about CallFinder?** CallFinder has a learning curve. There are many aspects to this software. It truly has some beautiful diverse features. **What problems is CallFinder solving and how is that benefiting you?** CallFinder is helping my workflow in maintaining the quality of my agents' work. **Official Response from Ashley Watson:** > Thanks for the fantastic review, Rob! We're so glad to hear that CallFinder is helping you find calls efficiently. We will pass along your feedback to the team! ### 12. Call Finder Pilot **Rating:** 5.0/5.0 stars **Reviewed by:** Karen R. | Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about CallFinder?** Friendly, easy to work with, responsive! **What do you dislike about CallFinder?** Some scoring items still under developed **What problems is CallFinder solving and how is that benefiting you?** CallFinder can review a much higher volume of calls than the manual evaluations and provide real-time assistance. This is helpful for the business by early detection of defects. **Official Response from Ashley Watson:** > Thank you for taking the time to leave a review, Karen! We are so pleased to hear that you're having a good experience with CallFinder so far, and we'll pass along your feedback. ### 13. Great business partner! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about CallFinder?** I appreciate the ease of the system, the professionalism and availability of our analyst, and now having a QA process now fully automated. **What do you dislike about CallFinder?** I would like to see some astetic things change, and to be able to see more info on a certain gragh if I click on it. **What problems is CallFinder solving and how is that benefiting you?** Callfinder has saved us time by being able to automate a process that would have taken nearly two weeks out of the month. 100% of calls are scored. **Official Response from Ashley Watson:** > Thank you so much, Nicole! We love the hear that you continue to gain value from CallFinder, and saving nearly two weeks of your time - wow! We are very pleased to hear that. As for your request, you can always reach out to your Analyst with more specific feedback about what you'd like to see change. We are constantly updating our software to make it better for our users, so your feedback is most welcome. Meanwhile, we'll pass along your comments to the team! ### 14. Great for our high volume call center **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about CallFinder?** CallFinder is easily customizable and works for many different client programs. It allows us to pinpoint quality opportunities for our agents as well as to ensure compliance with required notifications. **What do you dislike about CallFinder?** With CallFinder is a sort of a trial and error. You need to keep tweaking it to get it where it is completely useful. **Recommendations to others considering CallFinder:** A good knowledge of the scripting and also variations will definitely help you in setting up CallFinder. **What problems is CallFinder solving and how is that benefiting you?** This allows us to monitor agent quality across many different client programs. This allows us to cut down on the number of Quality Assurance agents that we employ, saving time and money, while still getting the same results. **Official Response from Jeanne Landau:** > Thanks for the great feedback and we're happy to hear CallFinder is improving efficiency and cost-savings for you and your team. Great recommendations for others searching for a QA solution. ### 15. CallFinder is amazing!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ron C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about CallFinder?** The thing I like best about CallFinder is that you can listen to any part of the call that you want to. You can listen to one sentence if you want. You can also just read the transcript for that one line anywhere in the call. This feature is VERY helpful. **What do you dislike about CallFinder?** There aren't really any downsides as far as I can tell. I like everything about it. **What problems is CallFinder solving and how is that benefiting you?** The problemsCallFinder is solving is streamlining quality calls for the reps. We're able to analyze and break down each call. **Official Response from Ashley Watson:** > Thanks for the positive review and for the helpful feedback, Ron! We love hearing how clients use CallFinder, and we are so glad that our automated features are making your call review process more efficient. We'll be sure to pass along your feedback to the rest of the team! ### 16. Use callfinder to replace human QA efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about CallFinder?** The ability to remove paid human Quality Assurance resources and utilize Callfinders sentiments to gauge agent performance. **What do you dislike about CallFinder?** There is bit of a learning curve getting used to their systems. The Callfinder team offered great support 1:1 to ensure we got a grasp on the material however. **What problems is CallFinder solving and how is that benefiting you?** Call finder allows us to reduce the number of paid human Quality Assurance resources and utilize Callfinders sentiments to gauge agent performance. This is showing monetary savings alongside improved quality of audits. **Official Response from Ashley Watson:** > Thanks for the 5-star review! We're happy to hear that CallFinder is saving resources and improving the quality of your call reviews. We appreciate the feedback and will pass it along to the rest of the team! ### 17. Review **Rating:** 5.0/5.0 stars **Reviewed by:** lastasha t. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about CallFinder?** They are very helpful , they take there time and really make sure you understand **What do you dislike about CallFinder?** Nothing as of yet they're are great , and very helpful **What problems is CallFinder solving and how is that benefiting you?** Call screening and tone that we monthly review for our agents here at R1 **Official Response from Ashley Watson:** > Thanks for leaving a review, LaStasha! We're very happy to hear that you are pleased with CallFinder and the help from our team. ### 18. Good sound quality, Little difficult to navigate **Rating:** 3.5/5.0 stars **Reviewed by:** Michael S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about CallFinder?** Being able to pull calls the next day and listen to them with my team and the sound quality is always good. **What do you dislike about CallFinder?** I feel like it could be easier to get find calls for my team and then be able to mark them so I know which calls to go back and listen to with them. **Recommendations to others considering CallFinder:** The more you use it the better you will be become with it. Once you find the call you are wanting it is easy to use. But does take some patients to find it and get to the calls you want. **What problems is CallFinder solving and how is that benefiting you?** It is nice to be able to pull calls whenever I need to. This helps my team to have better calls and there calls are fresh on there mind as we can listen instantly almost. **Official Response from Jeanne Landau:** > Thanks for taking the time to review CallFinder, Michael. We value your feedback and I will share with your CallFinder Analyst. ### 19. Callfinder review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about CallFinder?** The ability to locate calls without having to ask our quality assurance team to find them for me. **What do you dislike about CallFinder?** That I can't see calls under 15 min. But that could be set up that way by our IT department. **What problems is CallFinder solving and how is that benefiting you?** I am able to coach my team on ways to improve call quality and results. **Official Response from Jeanne Landau:** > Thanks for the great feedback - we always appreciate hearing how clients are using CallFinder to make their QA/QM and agent training processes more efficient so they can focus on delivering exception customer experiences. ### 20. Callfinder is helpful for tracking performance and making sure that we are doing a good job. **Rating:** 3.0/5.0 stars **Reviewed by:** George G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2020 **What do you like best about CallFinder?** It is fairly user friendly for finding calls. I have noticed that I don't seem to have many glitches or issues with using the interface. I have found that it can be used for a variety of purposes. I use it for everything from listening to the calls of people on my team to ensure high customer service, clear communication, to make sure they are meeting the requirements of what we need to present in each call we use. I also use it to track my own performance and compare how I have improved or what bad habits I may have picked up without realizing it. Listening to your own call can often give you new insight to what things you may need to change or improve in yourself and this is a great tool for being able to monitor my progress and make adjustments as needed. **What do you dislike about CallFinder?** Sometimes I have a hard time navigating the various functions of the website. There doesn't seem to be much in the way of resources for navigating the website and getting started. Once you have been using it for awhile it seems to be pretty straightforward, but I had to complete a separate training that is specifically on just using callfinder to be able to use it properly. It is not a very intuitive system for someone to just pick up and use the first time without some confusion or difficulty. **Recommendations to others considering CallFinder:** It is a good tool for being able to track performance and I have found it is easy to use after some training on the basics. I would recommend this program. **What problems is CallFinder solving and how is that benefiting you?** No problems so far. I have not noticed any crashing or major issues with the callfinder interface. The benefits I have realized ranged from tracking team progress, individual progress, maintaining a high level of customer service, and ensuring we are meeting our clients needs. **Official Response from Jeanne Landau:** > Thank you for the feedback, George. We appreciate your comments and I'll be sure to share your thoughts with the CallFinder Analyst team, as well as Development. ### 21. Restrictive requirements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about CallFinder?** I like the core value that the platform offers and the ability to share out specific calls. It provides an ability to access our customers experiences in ways that are not otherwise possible. **What do you dislike about CallFinder?** I understand the difficulties in searching and filtering by human language and needing something to search for, but I have found that the requirements for identifying very specific words or phrases means that I will only find calls that match what I already know. I I am trying to identify calls with that match a theme or intent but have no idea what language is used, it's very difficult to do discovery. The interface for searching for and filtering calls is also not intuitive. **Recommendations to others considering CallFinder:** Be experimental in your language to capture the most accurate responses. **What problems is CallFinder solving and how is that benefiting you?** I am trying to understand the nuanced needs of customers whose interactions end in specific results. **Official Response from Jeanne Landau:** > Thanks for sharing your feedback - we always appreciate hearing from our clients. We'll be sure to pass along your comments to the CallFinder Analyst team. ### 22. Great people! Great product! **Rating:** 4.0/5.0 stars **Reviewed by:** Austin E. | Manager, Systems Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about CallFinder?** I like the ability to build reports to search a vast sample of our calls. **What do you dislike about CallFinder?** Transcripts Inaccuracy, But it’s better! **Recommendations to others considering CallFinder:** Transcripts continue to get better, reporting does as well. They’re a great company with a great product. **What problems is CallFinder solving and how is that benefiting you?** Finding agents who don’t follow procedure, giving supervisors opportunities to coach and develop more specifically. **Official Response from Jeanne Landau:** > Thanks for reviewing CallFinder, Austin! We're happy to hear of your great experiences working with the solution, as well as the team here. I'll be sure to share with your CallFinder Analyst. ### 23. Mostly Efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Samuel M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about CallFinder?** I listen to calls primarily when using Call Finder. I don't usually have issues pulling them up and the play without buffering. **What do you dislike about CallFinder?** When pulling up certain calls, I click on the bubble for the call I want to listen to, when the box pops up to listen to the call and see it's grade, it often chops the top part of the box off so I can't see the overall score of the call and there's no way to adjust the size of the box without zooming out with my browser. Also, using the date range box to find calls from a specific day can be pain, as it starts searching the date before I've had the chance to enter the chosen date in both boxes. **What problems is CallFinder solving and how is that benefiting you?** It's easier to find and play calls with Callfinder than other similar services I've used. **Official Response from Jeanne Landau:** > Thanks so much for your feedback, Sam. We appreciate hearing from you and will be sure to share your thoughts with the CallFinder Analyst team. ### 24. Callfinder has excellent customer service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about CallFinder?** The people at callfinder are amazing, specifically Sabrina DeRose. Everyone is easy to work with, accommodating, helpful, and extremely pleasant and warm! **What do you dislike about CallFinder?** The loading speed sometimes has a bit desired, it has been improving though, and I understand it will continue to improve with updates. **Recommendations to others considering CallFinder:** I don't have any recommendations at this time. thank you! **What problems is CallFinder solving and how is that benefiting you?** I really enjoy being able to better suss out call drivers for our call center. It also helps make QA less burdensome. While we still have to do manual QA, we are able to trust Callfinder is doing its part to analyze all the calls to which we can't listen and provide a more holistic picture of the successes and challenges of our call center. **Official Response from Jeanne Landau:** > Thanks for sharing your feedback. We're happy to hear the CallFinder solution is delivering value and helping to improve QA efficiency for your business. We will be sure to pass along your positive feedback to the entire CallFinder team and your CallFinder Analyst. ### 25. Lots of power and insight, but sometimes hard to extrapolate data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2020 **What do you like best about CallFinder?** The sheer scale of it, the ability to have relevant calls served up for exactly what I'm looking for. As a Project Manager I'm usually brought issues from around the company and the ability to do prelim, qualitative research at a moment's notice is really helpful for context. **What do you dislike about CallFinder?** Extrapolating the data is always tough for me. If it's a scheduled report it comes through with little context, just top-line numbers. Also would really like to see some sort of ability to integrate data from other sources to determine outcomes. **What problems is CallFinder solving and how is that benefiting you?** Our call center is using it to QA agents and it works well for them. The organization broadly has been slow to use the data that is available. **Official Response from Jeanne Landau:** > We appreciate your thoughtful feedback, and happy to hear the CallFinder solution is helping identify the critical conversations and providing insights on agent performance. I'll be sure to share your feedback with the CallFinder Analyst team. ### 26. It has been really helpful in being able to pull calls for review. **Rating:** 5.0/5.0 stars **Reviewed by:** dee s. | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2020 **What do you like best about CallFinder?** I like that it is so detailed in narrowing it down to the date and time. **What do you dislike about CallFinder?** Everything has worked well for me, therefore, nothing that I can think of. **What problems is CallFinder solving and how is that benefiting you?** Quality assurance. **Official Response from Jeanne Landau:** > Dee - thanks so much for the feedback. We're happy to hear the CallFinder solution is helping you identify the priority calls to review as part of your quality assurance process. ### 27. Effectively coaching in the development of progress **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2020 **What do you like best about CallFinder?** Protecting BCI against negative calims and payouts **What do you dislike about CallFinder?** Sometimes calls are lost or delayed for scrubbing **Recommendations to others considering CallFinder:** Understand you desires and needs completing **What problems is CallFinder solving and how is that benefiting you?** Being able to focus on communication effectiveness **Official Response from Jeanne Landau:** > Thanks for providing feedback on your experience with CallFinder. We're happy to hear that the solution is helping protect the business, as well as providing efficiencies so you can focus on improving communication effectiveness. ## CallFinder Discussions - [What is CallFinder used for?](https://www.g2.com/discussions/what-is-callfinder-used-for) - [View CallFinder pricing details and edition comparison](https://www.g2.com/products/callfinder/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+21%3A27%3A52+-0500&secure%5Bsession_id%5D=6b3bb589-f54c-4cd3-b28f-b5b174360a19&secure%5Btoken%5D=45adfeac1dc8ed9c9337106be807938590121775c8619fe2c8f2d0687e63d4f4&format=llm_user) ## CallFinder Features **Quality Assurance** - Evaluation - Calibration - Reports **Compliance** - Regulations - Updates - Exemptions **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Engagement** - Feedback - Dashboards - Training **Management** - Scrubbing - Blocking - Campaign Management - Screening **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Performance** - Integrations - Compliance **Integration** - Phone Systems - Marketing & CRM - Third-Party ## Top CallFinder Alternatives - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,425 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews)