CallFinder Pricing Overview

CallFinder Acuity

CallFinder Acuity is our full-solutions suite and includes automated scorecards and Managed Client Services. With CallFinder Acuity, you get everything that comes with CallFinder View, plus automated scorecards. Your entire team will have access to in-depth evaluations of every agent, and every agent team, providing 100% visibility into your customer interactions. Use CallFinder’s automated scorecards to assess agent knowledge gaps, uncover performance trends, and identify agents who perform well, and which agents need more coaching.

CallFinder View

Our clients report a 30% increase in revenue simply by using CallFinder View’s suite of AI-fueled interaction analytics to uncover agent knowledge gaps. Searchable call transcriptions and our user-friendly dashboard with sentiment analysis and silence and overtalk insights provide everything you need to coach and retrain your agents to deliver a better customer experience.

At CallFinder, we understand that every team and situation is unique, which is why we offer flexible pricing plans that can be adjusted as your business grows and your QA requirements evolve.

We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.

CallFinder has 2 pricing editions. Look at different pricing editions below and see what edition and features meet your budget and needs.

Pricing information for CallFinder is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase CallFinder must be conducted with the seller.

Pricing information was last updated on October 09, 2024

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

Top-Rated Alternatives

View All Alternatives

CallFinder Pricing Reviews

(1)

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

1/9/2024

"Thorough and amazing team to work with"

5/5

What do you like best about CallFinder?

CF has been an incredible source of value in our performance. We are only able to complete a couple live quality evaluations per agent per month, so to be able to have the data of all their calls is already a game changer. But on top of that the ability to customize and rearrange and request what we need done and the CF team just jumps on it and executes flawlessly. They help with finding strategies and ways of asking questions to get to the end goal for us. Amazing team to work with and incredible tool to have in our performance toolkit. In addition, the abillity to sync with Power BI and automated reporting is incredible. Review collected by and hosted on G2.com.

What do you dislike about CallFinder?

The exports of reports being in PDF are challenging. Updates have been made and now some are available in CSV - but if we could to a more "exportable" and be able to manipulate the data and bump it up against our other metrics easier, would be huge benefit. Review collected by and hosted on G2.com.

Response from Ashley Watson of CallFinder

edit

Thank you so much for the positive review and feedback. We have made quite a few updates recently, so be sure to check your inbox for our newsletter. You can always reach out to your CallFinder Analyst with requests. We will certainly pass along your comments to the team, and thanks again for your support!