SpotOn
SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry
Average Rating: 4.4/5.0
Total Reviews: 243
How Do G2 Users Rate SpotOn?
- Ease of Use: 8.5/10 (Category avg: 8.5/10)
- Takeout & Delivery: 7.9/10 (Category avg: 8.5/10)
- Accounting: 7.7/10 (Category avg: 8.0/10)
- Payment Gateway: 8.2/10 (Category avg: 8.6/10)
Who Is the Company Behind SpotOn?
- Seller: SpotOn
- Company Website:
- Year Founded: 2005
- HQ Location: San Francisco, US
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Twitter: @SpotOn
3,253 Twitter followers -
LinkedIn® Page: www.linkedin.com
2,680 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, General Manager
- Top Industries: Restaurants, Food & Beverages
- Company Size: 62% Small, 35% Medium
What Do G2 Reviewers Say About SpotOn?
AI-generated summary from verified user reviews
Pros
- Users value the accessible and prompt customer support offered by SpotOn, enhancing their experience and operational efficiency.
- Users find SpotOn easy to use and learn, benefiting from accessible help and user-friendly features.
- Users highlight the exceptional professionalism of SpotOn's staff, noting their supportive and attentive service throughout the experience.
- Users value the knowledgeable support and quick assistance from SpotOn, ensuring effective problem resolution whenever needed.
- Users appreciate the simple and efficient user interface of SpotOn, enhancing appointment management and customer engagement.
Cons
- Users report poor customer support from SpotOn, citing long wait times and frequent issues during busy periods.
- Users find the difficult setup of SpotOn challenging, although improvements have been noted since initial issues.
- Users face technical issues with SpotOn, including glitches and problems with transactions affecting usability.
- Users experience connectivity issues with SpotOn, affecting transactions and causing frustration during peak hours.
- Users experience slow performance issues with SpotOn, including lag times and delays that disrupt workflow and productivity.
What Are Recent G2 Reviews of SpotOn?
"Streamlined Operations, Exceptional Support"
Rating: 5.0/5.0 stars
— Big D.
"You'll Have Good Days With SpotOn Because Of Krystle Simms!!!"
Rating: 5.0/5.0 stars
— Verified User in Restaurants

