# Best Restaurant Business Intelligence & Analytics Software

  *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)*

   Restaurant business intelligence & analytics software takes a restaurant’s data and then visualizes and analyzes that data. This provides restaurant owners with more insight into the performance of their business, helping them make informed decisions moving forward.

Restaurant business intelligence & analytics software helps restaurant owners gain a big-picture view of their restaurant’s performance while also providing in-depth snapshots or specific aspects of their business based on data. While a restaurant owner may use a [business intelligence platform](https://www.g2.com/categories/business-intelligence-platforms) or [self-service business intelligence software](https://www.g2.com/categories/self-service-business-intelligence) to achieve the same goal, restaurant business intelligence & analytics software is built for the restaurant industry with features catered specifically to the needs of restaurants. Restaurant owners and managers can adjust business strategies based on the reports and analytics provided by restaurant business intelligence & analytics software. By housing all this data in one place, information is easily organized and accessible for future reference.

Restaurant business intelligence & analytics software may be used in conjunction with [restaurant management software](https://www.g2.com/categories/restaurant-management), [restaurant POS software](https://www.g2.com/categories/restaurant-pos), or [restaurant delivery/takeout software](https://www.g2.com/categories/restaurant-delivery-takeout), all of which collect data that may imported into the restaurant business intelligence & analytics platform. Users may also want to use [small-business accounting software](https://www.g2.com/categories/small-business-accounting) or [accounting software](https://www.g2.com/categories/accounting) to gain financial insights. Data from [restaurant inventory management & purchasing software](https://www.g2.com/categories/restaurant-inventory-management-purchasing) may also help provide a full view of the business.

To qualify for inclusion in the Restaurant Business Intelligence & Analytics category, a product must:

- Use restaurant business data to create reports and analytics
- Import data from a variety of sources in a variety of formats
- Provide industry-specific features for restaurants such as menu analysis and recipe costing
- Integrate with various restaurant software to provide better insights





## Category Overview

**Total Products under this Category:** 101


## Trust & Credibility Stats

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 3,000+ Authentic Reviews
- 101+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.


## Best Restaurant Business Intelligence & Analytics Software At A Glance

- **Leader:** [Petpooja](https://www.g2.com/products/petpooja/reviews)
- **Highest Performer:** [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews)
- **Easiest to Use:** [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews)
- **Top Trending:** [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews)
- **Best Free Software:** [Apicbase](https://www.g2.com/products/https-get-apicbase-com/reviews)


---

**Sponsored**

### Apicbase

Centralise recipes, inventory, purchasing, and menu planning to improve efficiency, cut costs, and gain total control across all your locations. Bring the key aspects of your back-of-house operations together in one place. Get actionable insights to boost profitability, drive efficiency, and lighten the workload for your employees. Apicbase is an end-to-end F&B Management Platform for: ✔️ Multi-site restaurants ✔️ Hotel chain restaurants ✔️ Large-scale catering businesses ✔️ Ghost kitchen & virtual brand networks The system supports all back-of-house processes: ✔️ Menu Engineering ✔️ Inventory management ✔️ Procurement ✔️ Production planning ✔️ Menu planning ✔️ HACCP & tasks planning ✔️ Sales analytics ✔️ AI Forecasting ✔️ Carbon Tracking Robust API's allow for efficient data transfers between ERP, EPOS, vendor tech, accounting and personnel planning. Apicbase sits at the core of tech ecosystems in the food & beverage and foodservice industry. It is Europe's leading F&B management platform.



[Visit company website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1418&secure%5Bdisplayable_resource_id%5D=1418&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1418&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=50893&secure%5Bresource_id%5D=1418&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Frestaurant-business-intelligence-analytics&secure%5Btoken%5D=50f72f92f464aada7dbde8125ec4f327b716a667fd65c41bc521038c73156206&secure%5Burl%5D=https%3A%2F%2Fget.apicbase.com%2Fplatform%2F&secure%5Burl_type%5D=product_website)

---

## Top-Rated Products (Ranked by G2 Score)
  ### 1. [Petpooja](https://www.g2.com/products/petpooja/reviews)
  Restaurant POS software that simplifies billing, menu, inventory, and order management, tailored from single outlets to large outlet chains alike. Today, it drives operations for 1,00,000+ outlets, making it one of the most widely adopted POS platforms in the F&B industry.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 281

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 9.2/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.1/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Petpooja](https://www.g2.com/sellers/petpooja)
- **Company Website:** https://www.petpooja.com/
- **Year Founded:** 2011
- **HQ Location:** Ahmedabad, Gujarat
- **Twitter:** @Petpooja_POS (388 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/petpooja-prayosha-food-service-pvt-ltd- (1,606 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 41% Small-Business, 37% Mid-Market


#### Pros & Cons

**Pros:**

- Customer Support (49 reviews)
- Ease of Use (46 reviews)
- Inventory Management (37 reviews)
- Billing (29 reviews)
- Features (29 reviews)

**Cons:**

- Inventory Management (14 reviews)
- Slow Performance (14 reviews)
- Delayed Updates (6 reviews)
- Training Difficulty (6 reviews)
- Connectivity Issues (4 reviews)

  ### 2. [Restaurant365](https://www.g2.com/products/restaurant365/reviews)
  Restaurant365 is a restaurant-specific, integrated restaurant management solution designed to streamline and optimize various aspects of restaurant operations. From financial management and accounting to inventory tracking and labor scheduling, Restaurant365 offers a unified platform that empowers restaurants to efficiently handle their business tasks. By providing real-time insights and analytics, our solution helps finance and operations leaders make informed decisions, reducing costs, and improving overall efficiency. Whether a single-location eatery or a multi-unit restaurant group, Restaurant365 streamlines the complexities of running a restaurant and improves profitability.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 316

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 8.4/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.0/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Restaurant365](https://www.g2.com/sellers/restaurant365)
- **Company Website:** https://www.restaurant365.com
- **Year Founded:** 2011
- **HQ Location:** Irvine, CA
- **Twitter:** @Restaurant_365 (1,824 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2366033/ (3,967 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Controller, Financial Controller
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 72% Mid-Market, 14% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (36 reviews)
- Features (24 reviews)
- Restaurant Management (14 reviews)
- Inventory Management (13 reviews)
- Integrations (12 reviews)

**Cons:**

- Missing Features (10 reviews)
- Training Difficulty (10 reviews)
- Complex Setup (8 reviews)
- Inadequate Reporting (8 reviews)
- Poor Usability (8 reviews)

  ### 3. [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews)
  Restroworks is a cloud-based enterprise restaurant management platform trusted by 25,000+ restaurants across global markets. Purpose-built for multi-format restaurant operations—including QSR, fine dining, casual dining, and cafés—the platform delivers a comprehensive technology stack covering POS, Inventory Management, Kitchen Automation, Self-Ordering Kiosks, and analytics. With a fully integrated system that unifies front-of-house and back-of-house operations. With a strong presence across the US, the Middle East, Southeast Asia, the UK, and other global markets, Restroworks enables enterprise restaurant brands to scale efficiently, maintain operational consistency, and make data-driven decisions.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 1,268

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 9.6/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 9.6/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Restroworks](https://www.g2.com/sellers/restroworks)
- **Year Founded:** 2012
- **HQ Location:** San Francisco, US
- **Twitter:** @Restroworks (735 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/2350408/ (191 employees on LinkedIn®)
- **Ownership:** Private 

**Reviewer Demographics:**
  - **Who Uses This:** Manager, Restaurant Manager
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 49% Small-Business, 49% Mid-Market


#### Pros & Cons

**Pros:**

- Ease of Use (169 reviews)
- Customer Support (117 reviews)
- Reporting (104 reviews)
- Billing (92 reviews)
- Features (77 reviews)

**Cons:**

- Poor Customer Support (23 reviews)
- Poor Support Access (20 reviews)
- Poor Support Service (17 reviews)
- Connection Issues (16 reviews)
- Connectivity Issues (16 reviews)

  ### 4. [MarginEdge](https://www.g2.com/products/marginedge/reviews)
  MarginEdge is a restaurant management software that uses the power of both POS and invoice data to show you your food and labor costs in real-time - enabling you to make impactful decisions in the moment. MarginEdge radically streamlines key activities like invoice entry and approval, inventory, ordering, recipe costing and bill payment, while providing powerful tools to run your BOH like live budget and cost-tracking, recipe analysis and sales reporting. Made for both the operator and their bookkeeper, MarginEdge currently integrates with 50+ POS systems and 15 accounting systems. As a team built by former (and current!) restaurant operators, part of our mission is to bring operators the same energy, attention to detail, and passion that they bring to their guests. Our culture is deeply rooted in service, partially because that’s where so many of our team came from, but also because we believe it is just the right way to run a business. We design our software with profound empathy for the complexity of running a restaurant, and the goal of making the magic just a little easier for operators by taking the complex (read: very annoying) back office tasks off their plate, while empowering them with real-time data. We are die-hard restaurant fans, and do whatever we can to lend a helping hand whenever it’s needed. Our solutions were built for the purpose of making operators’ lives easier, so as we grow, we will continue on that path bringing data and best practices to our clients and industry at large.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 29

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 8.9/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 7.3/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [MarginEdge](https://www.g2.com/sellers/marginedge)
- **Company Website:** https://www.marginedge.com
- **Year Founded:** 2015
- **HQ Location:** Arlington, VA
- **Twitter:** @marginedge (192 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/marginedge/ (1,092 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Hospitality
  - **Company Size:** 65% Mid-Market, 35% Small-Business


#### Pros & Cons

**Pros:**

- Cost Savings (4 reviews)
- Ease of Use (4 reviews)
- Management Ease (4 reviews)
- Time Saving (4 reviews)
- Accuracy Reporting (3 reviews)

**Cons:**

- Learning Curve (2 reviews)
- Learning Difficulty (1 reviews)
- Setup Difficulty (1 reviews)
- Training Difficulty (1 reviews)

  ### 5. [Supy](https://www.g2.com/products/supy/reviews)
  Supy is the leading AI powered inventory management, procurement, and business intelligence software for multi-branch restaurants. Built in Dubai and operating in 30+ countries, Supy helps restaurant groups protect their margins with real-time insights that reduce food costs, improve decision-making and drive increased profits.


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 77

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 9.9/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 9.3/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 4.9/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Supy](https://www.g2.com/sellers/supy)
- **Year Founded:** 2021
- **HQ Location:** Dubai
- **Twitter:** @SupyKSA (502 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/supy1 (101 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Operations Manager, Branch Manager
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 73% Mid-Market, 26% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (8 reviews)
- Inventory Management (8 reviews)
- Customer Support (7 reviews)
- Features (5 reviews)
- Implementation Ease (4 reviews)

**Cons:**

- Data Inaccuracy (1 reviews)
- Missing Features (1 reviews)

  ### 6. [Nory](https://www.g2.com/products/nory-nory/reviews)
  Nory is an agentic AI restaurant operating system, built for multi-unit operators who want full control of their prime cost (labour and COGs) from a single platform. Nory consolidates demand forecasting, labour, and inventory management in one place. On top of that, we've built a crew of AI assistants that work 24/7 to make sure each of your restaurant locations is running as profitably as it can. The assistants work autonomously to predict demand, build staffing plans, manage supplier ordering, and keep P&L performance on track. Each one is customised to how each restaurant actually operates: your nuances, your budgets, your targets. One agentic AI system. Your entire operation. Full Prime Cost Management One platform that connects demand forecasting, labour, inventory, and payroll. Full prime cost visibility — not just half. Sales, COGs, and labour consolidated in one place, so you can see the full P&L picture and deploy AI assistants to manage operations and control costs across every site. The Crew of AI Assistants • The Forecasting Assistant predicts revenue, guest count, and item-level sales for every 15 minutes throughout the day, at every location, with ~97% accuracy. It's a fully bespoke, dynamic prediction that updates as new data comes in — not a static weekly average. • The Scheduling Assistant turns that forecast into demand-matched rotas in under 5 seconds, within your budget, rules, and local working laws. Customers typically see a 10–20% reduction in labour cost. • The Ordering Assistant translates demand into dynamic par levels, autonomously creates purchase orders, and communicates directly with suppliers. Customers report ~50% less food waste and hundreds of hours saved per team. Consistency and Control at Every Site Each assistant is tuned to the nuances of how each restaurant operates. Your rules, your targets, your way of running the business — codified and applied automatically across every location. The decision quality of your best site, scaled to every site. Assistant mode and Agent mode You decide how much autonomy you're comfortable with. In Assistant mode, the AI does the work - builds schedules, drafts purchase orders, surfaces insights and your team reviews and approves before anything goes live. In Agent mode, the AI acts on its own, within the rules you've set. Same logic, same guardrails, just no manual step in between. AI-native, from day one Nory was built on AI from day one, not bolted on. Our AI isn't a chatbot layered over a legacy product - it's a crew of AI workers running the operational backbone of your business. One agentic AI system. Your entire operation. Learn more at nory.ai.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 49

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 9.0/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 9.4/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Nory](https://www.g2.com/sellers/nory-66535aaf-6d01-4729-89d0-a351cdf2604a)
- **Company Website:** https://nory.ai
- **Year Founded:** 2021
- **HQ Location:** London
- **LinkedIn® Page:** https://www.linkedin.com/company/asknory/ (92 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality, Restaurants
  - **Company Size:** 66% Mid-Market, 34% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (19 reviews)
- Efficiency (8 reviews)
- Time-saving (7 reviews)
- Time Saving (7 reviews)
- Data Management (6 reviews)

**Cons:**

- Poor Usability (4 reviews)
- Inconsistent Data Management (3 reviews)
- Inventory Management (2 reviews)
- Lacking Features (2 reviews)
- Limited Features (2 reviews)

  ### 7. [Crunchtime](https://www.g2.com/products/crunchtime/reviews)
  Crunchtime is how the world’s top restaurant brands achieve ops excellence in every location. Our software is used in over 100,000 locations in 100+ countries to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. Crunchtime enables customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys, and P.F. Chang's to control food and labor costs, and deliver great guest experiences. For more information, visit Crunchtime.com.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 51

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 7.6/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 7.4/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Crunchtime](https://www.g2.com/sellers/crunchtime)
- **Company Website:** https://www.crunchtime.com
- **Year Founded:** 1995
- **HQ Location:** Boston, MA
- **Twitter:** @GetCrunchTime (1,121 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48639/ (473 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 44% Mid-Market, 42% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (9 reviews)
- Features (4 reviews)
- Customer Support (3 reviews)
- Data Management (3 reviews)
- Integrations (3 reviews)

**Cons:**

- Inadequate Reporting (3 reviews)
- Poor Reporting (3 reviews)
- Poor Usability (3 reviews)
- Export Issues (2 reviews)
- Import Issues (2 reviews)

  ### 8. [Bikky](https://www.g2.com/products/bikky/reviews)
  Bikky is the first Customer Data Platform (CDP) built exclusively for large, multi-unit restaurant brands. ‍By integrating with point-of-sale systems, online ordering providers, payment processors, and loyalty programs, Bikky is the only CDP able to build comprehensive datasets about everything from the performance of menus to the frequency and lifetime value of guests. With the platform, everyone from the C-Suite to the marketing team is empowered to make better decisions about the business and measure if those decisions are contributing positively to the bottom line. ‍Bikky was founded on the belief that restaurants deserve the same access to data as the largest, most sophisticated businesses in the world, and is proud to serve thousands of restaurant locations across the U.S., including major brands like Bojangles, MOD Pizza, Dave’s Hot Chicken, and Long John Silver’s. ‍Bikky is based in New York City and has raised nearly $15 million in funding to date.


  **Average Rating:** 4.9/5.0
  **Total Reviews:** 23

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 9.7/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.2/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.1/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Bikky](https://www.g2.com/sellers/bikky)
- **HQ Location:** New York, NY
- **Twitter:** @BikkyHQ (130 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bikky-inc (51 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants
  - **Company Size:** 65% Mid-Market, 26% Small-Business


#### Pros & Cons

**Pros:**

- Data Segmentation (4 reviews)
- Customer Engagement (3 reviews)
- Customer Support (3 reviews)
- Ease of Use (3 reviews)
- Analytics Expertise (2 reviews)

**Cons:**

- Filtering Issues (1 reviews)
- Learning Curve (1 reviews)

  ### 9. [Crunchtime Ops Execution](https://www.g2.com/products/crunchtime-ops-execution/reviews)
  Zenput by Crunchtime is operations execution software that helps multi-unit restaurant and convenience store operators drive consistent operations and fuel growth. Top operators like Chipotle, Sweetgreen, and Gong cha use Zenput to make sure stores are guest-ready every shift, know what's happening in stores, and execute on corporate strategy in every location.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 138

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 7.4/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 5.6/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Crunchtime](https://www.g2.com/sellers/crunchtime)
- **Company Website:** https://www.crunchtime.com
- **Year Founded:** 1995
- **HQ Location:** Boston, MA
- **Twitter:** @GetCrunchTime (1,121 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/48639/ (473 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 56% Mid-Market, 34% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- Data Management (3 reviews)
- Efficiency (3 reviews)
- Efficiency Improvement (3 reviews)
- Customer Satisfaction (2 reviews)

**Cons:**

- Long Delays (2 reviews)
- Poor Support Access (2 reviews)
- Poor Support Service (2 reviews)
- Software Bugs (2 reviews)
- Configuration Challenges (1 reviews)

  ### 10. [Avero Slingshot](https://www.g2.com/products/avero-avero-slingshot/reviews)
  Avero Slingshot is a cloud-based, SaaS analytics platform that turns mounds of data into clear, simple, actionable insights. Avero Slingshot takes the guesswork out of decision making and helps you with restaurant cost control and shows you ways to increase restaurant sales.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 10

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 9.2/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.9/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Avero](https://www.g2.com/sellers/avero)
- **Year Founded:** 1999
- **HQ Location:** New York, NY
- **Twitter:** @AveroBuzz (878 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/43849/ (142 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality
  - **Company Size:** 50% Mid-Market, 40% Enterprise


  ### 11. [Ottimate](https://www.g2.com/products/ottimate/reviews)
  Ottimate is an AI-powered Accounts Payable automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. Ottimate delivers unprecedented, powerful automation that encompasses smart invoice capture, precise GL coding, purchase order fulfillment verification (2- or 3-way matching), complex approval workflows, flexible vendor payment, detailed reports and real-time dashboards, secure digital storage, control over employee spending, connectivity with your accounting software, and deep data analysis. Our AI copilot goes beyond traditional automation by applying human-like intelligence that is driven by state-of-the-art Deep Learning AI and has been refined by more than a decade of real-world use. Innovative finance teams use Ottimate to uncover unexpected opportunities throughout the AP lifecycle to improve efficiency, better manage cash flow, and strengthen profitability.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 167

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 8.5/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 7.8/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Plate IQ](https://www.g2.com/sellers/plate-iq)
- **Company Website:** https://www.ottimate.com/
- **Year Founded:** 2014
- **HQ Location:** San Francisco, US
- **Twitter:** @ottimate_ap (608 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ottimate/ (267 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Controller, Accountant
  - **Top Industries:** Hospitality, Restaurants
  - **Company Size:** 57% Mid-Market, 32% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (23 reviews)
- Invoicing Automation (13 reviews)
- Time Saving (12 reviews)
- Automation (11 reviews)
- Billing (11 reviews)

**Cons:**

- Inefficient Invoicing (5 reviews)
- Export Issues (4 reviews)
- Integration Issues (4 reviews)
- Slow Performance (4 reviews)
- Accuracy Issues (3 reviews)

  ### 12. [Craftable](https://www.g2.com/products/craftable/reviews)
  Craftable is the leading back-office platform designed for hospitality. Trusted by thousands of operators, Craftable connects purchasing, inventory, accounting, and analytics into a single, integrated system that powers smarter decisions and healthier margins. With solutions purpose-built for restaurants, hotels, and multi-unit operations, Craftable helps teams turn stressful operations into smooth experiences — so they can focus on what they do best: creating memorable moments that bring guests back again and again.


  **Average Rating:** 4.4/5.0
  **Total Reviews:** 81

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 8.5/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 7.7/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Craftable](https://www.g2.com/sellers/craftable)
- **Company Website:** https://craftable.com
- **Year Founded:** 2015
- **HQ Location:** Farmers Branch, US
- **LinkedIn® Page:** https://www.linkedin.com/company/getcraftable/ (105 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 59% Small-Business, 37% Mid-Market


  ### 13. [MarketMan](https://www.g2.com/products/marketman/reviews)
  MarketMan is a cloud-based inventory and supply management system designed specifically for restaurants and supply chains. The software comes with a full suite of features and tools designed to streamline and simplify essential inventory and supply management operations including budgeting, purchasing, order optimization, food costing, order handling, branding and catalog, supplier management, and more. MarketMan offers unparalleled versatility by enabling you to stay in control over your restaurant's inventory and other processes using your mobile phone, tablet, or PC. You can place orders for supplies using your smartphone app without worrying about miscalculations and unseen errors. MarketMan helps you boost your restaurant profitability as you can monitor changes in prices, track errors and shorts as well as food costs among others. MarketMan keeps your restaurant supply operations under control. You can easily delegate the right tasks to the right employees and supervise their work at any moment in time. The system sends alerts per email and phone in real-time and sends notifications based on POS sales depleting inventory levels.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 52

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 8.8/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.5/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [MarketMan](https://www.g2.com/sellers/marketman)
- **Year Founded:** 2013
- **HQ Location:** New York, US
- **Twitter:** @MarketManHQ (251 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/marketman/ (98 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Food & Beverages, Hospitality
  - **Company Size:** 54% Small-Business, 42% Mid-Market


#### Pros & Cons

**Pros:**

- Data Management (1 reviews)
- Detailed Reporting (1 reviews)
- Features (1 reviews)
- Invoicing Automation (1 reviews)
- Reporting (1 reviews)

**Cons:**

- Data Inaccuracy (1 reviews)
- Expensive (1 reviews)
- Integration Issues (1 reviews)
- Poor Customer Support (1 reviews)
- Poor Support Service (1 reviews)

  ### 14. [UrbanPiper](https://www.g2.com/products/urbanpiper/reviews)
  We believe that selling online is imperative for restaurants and food chains in the 21st century. However, building an effective online presence by developing apps and websites in-house can be an expensive and time-consuming effort. At UrbanPiper, we have built a suite of products, which makes the whole experience of selling online quick and simple. UrbanPiper offers a comprehensive suite of products, which include white-labelled and customizable websites and apps, a feature-rich CMS + CRM dashboard to manage and analyze your online presence, customer segmentation and campaigning tool to make it easier for you to keep your customers engaged, and to top it all - a devoted support team to make your online experience a breeze. The platform offers you everything that you need to grow your online business in an efficient manner. As a cloud-based solution, our clients do not have to pay anything extra for the latest updates, features and bug fixes. For a low monthly subscription fee, we ensure that all their technology concerns are taken care of – so that, they can focus single-mindedly on their business.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 55

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 7.8/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 6.5/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 6.1/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [UrbanPiper](https://www.g2.com/sellers/urbanpiper)
- **Year Founded:** 2016
- **HQ Location:** Bengaluru, Karnataka
- **Twitter:** @urbanpiper (252 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/urbanpiper/ (215 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Who Uses This:** Director
  - **Top Industries:** Food & Beverages, Restaurants
  - **Company Size:** 51% Small-Business, 39% Mid-Market


  ### 15. [Apicbase](https://www.g2.com/products/https-get-apicbase-com/reviews)
  Centralise recipes, inventory, purchasing, and menu planning to improve efficiency, cut costs, and gain total control across all your locations. Bring the key aspects of your back-of-house operations together in one place. Get actionable insights to boost profitability, drive efficiency, and lighten the workload for your employees. Apicbase is an end-to-end F&B Management Platform for: ✔️ Multi-site restaurants ✔️ Hotel chain restaurants ✔️ Large-scale catering businesses ✔️ Ghost kitchen & virtual brand networks The system supports all back-of-house processes: ✔️ Menu Engineering ✔️ Inventory management ✔️ Procurement ✔️ Production planning ✔️ Menu planning ✔️ HACCP & tasks planning ✔️ Sales analytics ✔️ AI Forecasting ✔️ Carbon Tracking Robust API's allow for efficient data transfers between ERP, EPOS, vendor tech, accounting and personnel planning. Apicbase sits at the core of tech ecosystems in the food & beverage and foodservice industry. It is Europe's leading F&B management platform.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 59

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 8.5/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 7.8/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [APICBASE NV](https://www.g2.com/sellers/apicbase-nv)
- **Year Founded:** 2017
- **HQ Location:** Antwerp
- **Twitter:** @apicbase (688 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/apicbase/ (49 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality, Food Production
  - **Company Size:** 60% Small-Business, 32% Mid-Market


#### Pros & Cons

**Pros:**

- Control Customization (1 reviews)
- Customizability (1 reviews)
- Customization (1 reviews)
- Easy Integrations (1 reviews)
- Features (1 reviews)

**Cons:**

- Complex Interface (1 reviews)
- Complexity (1 reviews)
- Training Difficulty (1 reviews)

  ### 16. [SevenRooms](https://www.g2.com/products/sevenrooms/reviews)
  SevenRooms is a comprehensive hospitality management solution designed to assist operators in enhancing profitability through a suite of features that streamline the guest experience. This platform enables restaurants, hotels, and entertainment venues to manage reservations, waitlists, and table assignments effectively, all while maintaining control over the entire guest journey. By offering commission-free reservations and a range of integrated tools, SevenRooms empowers hospitality businesses to create memorable experiences that encourage repeat visits and drive revenue. Targeted primarily at hospitality operators, including restaurants, hotels, and nightlife venues, SevenRooms caters to a diverse audience seeking to optimize their operations and enhance customer engagement. The platform is particularly beneficial for establishments looking to build and maintain guest profiles, allowing operators to personalize interactions and tailor marketing efforts. With its robust features, SevenRooms supports various use cases, from managing peak dining hours to facilitating seamless online ordering and payment processes. Key features of SevenRooms include an intuitive reservation management system, a virtual waitlist, and comprehensive table management capabilities. These tools enable operators to maximize seating efficiency and reduce wait times, ultimately improving customer satisfaction. Additionally, the platform offers marketing automation and email marketing functionalities, allowing businesses to engage with their guests effectively and promote special events or offers. By aggregating reviews and providing insights into guest preferences, SevenRooms helps operators make data-driven decisions that enhance their service offerings. One of the standout aspects of SevenRooms is its commitment to providing a commission-free model, which allows hospitality operators to retain more of their profits while still benefiting from a powerful suite of tools. The platform’s ability to integrate various aspects of the guest experience—from reservations to marketing—sets it apart in the crowded hospitality technology market. By focusing on enhancing the guest journey and providing actionable insights, SevenRooms positions itself as a valuable partner for hospitality operators looking to thrive in a competitive landscape.


  **Average Rating:** 4.7/5.0
  **Total Reviews:** 71

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 5.0/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 10.0/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [DoorDash](https://www.g2.com/sellers/doordash)
- **Company Website:** https://www.doordash.com/en-US
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @DoorDash (255,221 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3205573/ (78,069 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Hospitality, Restaurants
  - **Company Size:** 46% Mid-Market, 39% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- Reservation Management (3 reviews)
- Customer Satisfaction (2 reviews)
- Data Management (2 reviews)
- Marketing Support (2 reviews)

**Cons:**

- Limited Customization (2 reviews)
- Setup Difficulty (2 reviews)
- App Compatibility (1 reviews)
- Expensive (1 reviews)
- Integration Issues (1 reviews)

  ### 17. [Stock Take Online Ltd.](https://www.g2.com/products/stock-take-online-ltd/reviews)
  Stock Take Online is a digital cost control solution for restaurants that helps you keep track of your stock, handle multi-site operations, and manage inventory & costs efficiently. Simplify, Streamline, and Boost Profitability in Your Restaurant! We offer a range of different services that support and enhance your business that are one tap away. Web-based solutions that make it simple to see what you have and monitor use across all your restaurant sites. All you need is an internet connection to access real-time data from your mobile or PC. We are an online restaurant inventory management software covering: ▶ Manage Stocks, Products, Recipes Orders, Deliveries, Suppliers, & Report. ▶ Online ordering via IOS, Android App, and Web ▶ Delivery tracker for quantity and price changes ▶ Inter-site transfers ▶ Multiple Storage Locations (with independent stock counts) ▶ Recipe tools– batches, allergen info, quality control, recipe templating with images ▶ User authentication for data protection (via user login and password) ▶ Detailed user management We are serving worldwide! Contact Us Today: https://www.stocktake-online.com/contact . . . . FAQ's: Is STO available on mobile? I have multiple sites, can I transfer goods between them? Do you integrate with EPoS? Can you export into Xero? Are there any discounts available? Answer: https://www.stocktake-online.com/faq


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 12

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 8.6/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 7.8/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [StockTake Online](https://www.g2.com/sellers/stocktake-online)
- **Year Founded:** 2013
- **HQ Location:** Croydon, United Kingdom
- **Twitter:** @StockTakeOnline (226 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/stocktake-online (24 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Mid-Market, 25% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (4 reviews)
- Customer Support (3 reviews)
- Efficiency (3 reviews)
- Helpful (3 reviews)
- Inventory Management (3 reviews)

**Cons:**

- Limited Customization (1 reviews)
- Long Delays (1 reviews)
- Poor Customer Support (1 reviews)
- Slow Syncing (1 reviews)
- Training Difficulty (1 reviews)

  ### 18. [SynergySuite](https://www.g2.com/products/synergysuite/reviews)
  SynergySuite is a comprehensive restaurant management software solution designed to assist restaurant operators in efficiently managing their back-office operations. This software caters specifically to the needs of leading global restaurant chains, providing tools that streamline various critical business areas. By integrating functionalities such as inventory management, purchasing, recipe costing, food safety compliance, scheduling, cash management, human resources, and business intelligence, SynergySuite offers a holistic approach to restaurant management. The target audience for SynergySuite primarily includes restaurant owners, managers, and operators who seek to enhance their operational efficiency and profitability. With the fast-paced nature of the restaurant industry, these stakeholders require reliable tools that can help them make informed decisions and optimize their resources. SynergySuite is particularly beneficial for larger chains that face complex operational challenges, as it consolidates multiple functions into a single platform, reducing the need for disparate systems and minimizing the risk of errors. Key features of SynergySuite include advanced inventory tracking, which allows users to monitor stock levels in real-time, ensuring that they can manage their supplies effectively and reduce waste. The recipe costing module enables operators to calculate the cost of each dish accurately, helping to maintain profitability while ensuring menu pricing aligns with food costs. Additionally, the software's food safety tools assist in compliance with health regulations, providing peace of mind to operators and safeguarding their reputation. Another significant aspect of SynergySuite is its scheduling and human resources management capabilities. The software simplifies staff scheduling, allowing managers to allocate shifts efficiently while considering labor laws and employee availability. This not only enhances workforce management but also contributes to improved employee satisfaction. Furthermore, the cash management feature streamlines financial processes, enabling operators to track revenue and expenses seamlessly. By utilizing SynergySuite, restaurant operators have reported an increase in their bottom line, with improvements ranging from 2% to 8%. This measurable impact underscores the software's effectiveness in driving operational efficiencies and enhancing overall business performance. With its robust suite of features tailored specifically for the restaurant industry, SynergySuite stands out as a valuable tool for those looking to optimize their operations and achieve sustainable growth.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 30

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 10.0/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [SynergySuite](https://www.g2.com/sellers/synergysuite)
- **Company Website:** https://www.synergysuite.com
- **Year Founded:** 2011
- **HQ Location:** Sandy, US
- **Twitter:** @SynergySuite (462 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/synergysuite (88 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 32% Mid-Market, 13% Small-Business


#### Pros & Cons

**Pros:**

- Ease of Use (19 reviews)
- Helpful (10 reviews)
- Setup Ease (10 reviews)
- Implementation Ease (9 reviews)
- Inventory Management (7 reviews)

**Cons:**

- Inadequate Reporting (3 reviews)
- Missing Features (3 reviews)
- Not User-Friendly (3 reviews)
- Poor Usability (3 reviews)
- Inconsistent Data Management (2 reviews)

  ### 19. [EasyOrder for Business](https://www.g2.com/products/easyorder-for-business/reviews)
  Introducing EasyOrder - Your All-in-One Omnichannel Ordering and Marketing Solution for Restaurant Success! Unlock the full potential of your restaurant business with EasyOrder, the comprehensive platform designed to attract new customers, retain loyal patrons, and boost revenue like never before. Say goodbye to fragmented systems and hello to a seamless, user-friendly experience that will elevate your restaurant to new heights. Key Features: Omnichannel Reach: With EasyOrder, your restaurant can effortlessly connect with customers through their preferred channels. From your branded app to the responsive ordering webpage and self-service kiosks, your patrons can enjoy a seamless ordering experience no matter where they are. Build Customer Loyalty: Our platform empowers you to nurture and grow your customer base with tailored promotions and push notifications. The branded app keeps your restaurant top-of-mind, while direct communication strengthens your connection with customers, leading to increased loyalty and repeat business. Zero-Commission Fees: Unlike other platforms, EasyOrder is committed to your success without eating into your profits. We never charge commission fees, giving you the freedom to focus on what matters most: delivering an exceptional dining experience. Dedicated Success Managers: Every client is important to us, which is why we assign dedicated success managers to each restaurant. Our team is there to support you every step of the way, providing personalized guidance and consultancy for your restaurant's success. Fixed Monthly Price: Transparent pricing is our promise. With EasyOrder, you'll never encounter hidden fees or surprises. Our fixed monthly pricing ensures you can budget confidently, regardless of your order volume. Your Complete Solution: Branded App: Your restaurant's logo, promotions, and menu at your customers' fingertips. Drive more online orders and boost customer engagement through personalized app experiences. Responsive Ordering Webpage: Seamlessly integrate EasyOrder into your existing website, allowing customers to place direct orders with ease. Self-Ordering Kiosk: Enhance the dine-in experience with self-service kiosks that streamline the ordering process, reducing wait times and delighting your customers. Integrations: EasyOrder seamlessly integrates with popular payment service providers, delivery platforms, and marketing tools, maximizing your restaurant's efficiency and reach. Unlock the Potential: Whether you're a small eatery or a large restaurant chain, EasyOrder is tailored to meet your unique needs. Save time, cut costs, and watch your revenue soar with our industry-leading solution. Global Reach: EasyOrder is not bound by borders. Our software is available to restaurants worldwide, empowering businesses across the globe to succeed and thrive.


  **Average Rating:** 4.3/5.0
  **Total Reviews:** 14

**User Satisfaction Scores:**

- **Reports & Analytics:** 9.0/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.0/10 (Category avg: 8.0/10)


**Seller Details:**

- **Seller:** [EasyOrder](https://www.g2.com/sellers/easyorder)
- **Year Founded:** 2016
- **HQ Location:** Zaventem, BE
- **LinkedIn® Page:** https://www.linkedin.com/company/easyorderapp/ (7 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Food & Beverages
  - **Company Size:** 50% Small-Business, 43% Mid-Market


  ### 20. [Fishbowl (Restaurant Marketing)](https://www.g2.com/products/fishbowl-restaurant-marketing/reviews)
  Empowering unparalleled guest engagement with unmatched data and intelligence, we are the innovative, pioneering leaders in restaurant CRM + CDP, analytics, and strategic restaurant marketing. We recently launched Fishbowl GRM, the omni-channel marketing platform specifically crafted for restaurants. Fishbowl GRM gathers and examines all your important restaurant data and provides valuable insights for personalizing digital and in-person guest experiences. Connecting transactional, reservation and engagement data, restaurants have all the knowledge they need to succeed from a single source of truth. We optimize everything in one place, from marketing to point-of-service so restaurants can best learn habits, preferences, interactions, transactions, reservations and much more.


  **Average Rating:** 3.7/5.0
  **Total Reviews:** 6

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 8.3/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.3/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Fishbowl](https://www.g2.com/sellers/fishbowl)
- **Year Founded:** 2000
- **HQ Location:** N/A
- **Twitter:** @Fishbowlinc
- **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Mid-Market, 33% Small-Business


  ### 21. [EagleOwl](https://www.g2.com/products/eagleowl/reviews)
  EagleOwl is a cloud-based restaurant management platform to help restaurateurs improve their bottom-line by up to 20%. EagleOwl provides powerful, actionable insights into your end to end BOH operations, leading to reduced food cost and improved margin. The platform includes features such as supplier and purchase order management, recipe costing, menu engineering, SKU price fluctuation alerts, a collaboration tool to communicate within the platform, production costing, SKU level daily variance report, automated consumption reports, Opex and financial reports. EagleOwl goes deep into the inventory and operational efficiency of your business. Our YouTube Channel - https://www.youtube.com/channel/UCQ\_d4mzlLs33wnb\_FvYKXfQ


  **Average Rating:** 4.8/5.0
  **Total Reviews:** 30

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 9.2/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.3/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 10/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Horned Owl Software Pvt Ltd](https://www.g2.com/sellers/horned-owl-software-pvt-ltd)
- **Year Founded:** 2018
- **HQ Location:** Bangalore, Karnataka
- **Twitter:** @TryEagleOwl (25 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/eagleowl/ (2 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants, Food & Beverages
  - **Company Size:** 61% Mid-Market, 39% Small-Business


  ### 22. [Bloom Intelligence](https://www.g2.com/products/bloom-intelligence/reviews)
  RESTAURANT MARKETING PLATFORM CDP to collect, clean, and centralize guest data. AI-powered marketing automation and reputation management to fuel faster, more efficient growth.


  **Average Rating:** 4.6/5.0
  **Total Reviews:** 21

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 10.0/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 8.3/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 9.3/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Bloom Intelligence](https://www.g2.com/sellers/bloom-intelligence)
- **Year Founded:** 2006
- **HQ Location:** St Petersburg, US
- **Twitter:** @bloomintel (1,808 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/bloomintelligence (11 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Top Industries:** Restaurants
  - **Company Size:** 43% Small-Business, 43% Mid-Market


#### Pros & Cons

**Pros:**

- Automation (2 reviews)
- Business Growth (2 reviews)
- Analytics (1 reviews)
- Communication (1 reviews)
- CRM Support (1 reviews)

**Cons:**

- Bug Issues (1 reviews)
- Limited Features (1 reviews)
- Limited Functionality (1 reviews)
- Missing Features (1 reviews)
- Poor Usability (1 reviews)

  ### 23. [Delaget](https://www.g2.com/products/delaget/reviews)
  Delaget provides restaurant business intelligence and management systems.


  **Average Rating:** 3.6/5.0
  **Total Reviews:** 4

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 5.8/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 5.0/10 (Category avg: 8.7/10)
- **Predictive Analytics:** 2.5/10 (Category avg: 8.0/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 5.8/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Delaget](https://www.g2.com/sellers/delaget)
- **Year Founded:** 2000
- **HQ Location:** Minneapolis , US
- **Twitter:** @Delaget (668 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/delaget-llc (58 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 50% Small-Business, 25% Enterprise


#### Pros & Cons

**Pros:**

- Ease of Use (1 reviews)
- Features (1 reviews)


  ### 24. [guestXM](https://www.g2.com/products/guestxm/reviews)
  Black Box Intelligence™, the leading provider of restaurant performance benchmarking, has officially introduced its experience management platform, GuestXM.™ The GuestXM™ platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing omnichannel guest feedback with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM™ serves over 300 companies, 2.4 million employees, 100,000 restaurant units, and $153 billion in annual sales revenue. For more information, visit https://guestxm.com.


  **Average Rating:** 4.5/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 3.3/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [Black Box Intelligence](https://www.g2.com/sellers/black-box-intelligence)
- **Year Founded:** 1995
- **HQ Location:** Dallas, Texas, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/2562302 (82 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Mid-Market, 33% Small-Business


  ### 25. [RevMenue](https://www.g2.com/products/revmenue/reviews)
  RevMenue is a smart QR code menu platform designed to help restaurants increase revenue, improve customer experience, and optimise operations. With intelligent upsells, strategic bundles, and real-time analytics, RevMenue helps restaurants boost average order value and make better data-driven decisions. Easily create and manage digital menus, update items instantly, and provide a seamless ordering experience for customers. Whether you're a single location or a multi-site restaurant, RevMenue gives you the tools to grow revenue, improve efficiency, and modernise your menu experience.


  **Average Rating:** 5.0/5.0
  **Total Reviews:** 3

**User Satisfaction Scores:**

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 8.8/10)
- **Reports & Analytics:** 10.0/10 (Category avg: 8.7/10)
- **What is your organization's estimated ROI on the product (payback period in months)?:** 0/10 (Category avg: 10/10)


**Seller Details:**

- **Seller:** [RevMenue](https://www.g2.com/sellers/revmenue)
- **HQ Location:** Dublin, IE
- **LinkedIn® Page:** https://www.linkedin.com/company/revmenue/ (1 employees on LinkedIn®)

**Reviewer Demographics:**
  - **Company Size:** 67% Small-Business, 33% Mid-Market




## Parent Category

[Restaurant Software](https://www.g2.com/categories/restaurant)



## Related Categories

- [Restaurant Management Software](https://www.g2.com/categories/restaurant-management)
- [Restaurant Inventory Management Software](https://www.g2.com/categories/restaurant-inventory-management)
- [Cloud Kitchen Management Software](https://www.g2.com/categories/cloud-kitchen-management)



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## Buyer Guide

### What You Should Know About Restaurant Business Intelligence & Analytics Software

### What is Restaurant Business Intelligence & Analytics Software?

Restaurant business intelligence & analytics software give restaurant owners more insight into their business performance. Restaurant business intelligence software allows businesses to collect and measure data from multiple sources, such as [restaurant POS systems](https://www.g2.com/categories/restaurant-pos), [restaurant management software](https://www.g2.com/categories/restaurant-management), [restaurant inventory management software](https://www.g2.com/categories/restaurant-inventory-management), etc. Still, it also creates data-driven models that can learn independently. 

This industry uses data analytics software to provide industry-specific business intelligence for restaurants, such as menu analysis and food costs. It arms owners with real-time predictive analytics that help streamline operations, increase profits, and deliver exceptional marketing campaigns. The software also analyzes labor costs, helps to drill down food costs, and enhances the customer experience.

#### What Types of Restaurant Business Intelligence & Analytics Software Exist?

There are mainly two types of restaurant business intelligence & analytics software currently in use; traditional analytical platforms and cloud-based business intelligence and analytics systems. While most of the restaurant business operations were earlier performed by conventional business sales data systems, there is a shift with businesses moving towards cloud-based systems. Some solutions are available as mobile apps, allowing free-flowing accessibility to navigate the restaurant floor.

**On-premises platforms**

On-premises analytical platforms are traditionally embedded in the restaurant management system. Often this software must be updated manually, and most data storage occurs inside the premises. Owners and managers may choose an on-premises product to promote user adaptation by placing the analytics inside regularly used software.

**Cloud-based systems**

Cloud-based restaurant analytics solutions are all-in-one business intelligence systems that allow owners to make informed decisions. Cloud-based functionality allows a convenient and efficient communication path by housing all the business data in one place, making it accessible for future reference. Cloud-based software is straightforward to implement via portable tablets and touchscreen stations, easing the learning curve and implementation process for restaurant managers.

### What are the Common Features of Restaurant Business Intelligence & Analytics Software?

The following are some core features within restaurant business intelligence & analytics software that can help users provide robust reporting, save hours, and make daily profit-driven decisions.

**Reporting and analytics:** Restaurant business intelligence & analytics software takes data and then visualizes and analyzes it. This collection of data creates a clear picture of its operations. With this data and analysis, restaurant owners and managers can decide where they are performing well and where to improve. While data analytics solutions will provide more robust information, the essential tools within restaurant management systems are often enough for busy restaurateurs without a background in data science.

**Loyalty programs:** The hospitality industry depends on successful marketing, where presentation and guest experience are vital. Loyalty programs are an easy way to help ensure repeat business. Using restaurant analytics tools with a built-in loyalty program, users can create gift cards, punch cards, or any other loyalty programs quickly and efficiently to ensure customers keep returning and spending more.

**Menu analysis:** Restaurant business intelligence & analytics solutions provide menu creation features to help users customize their menu items via banners, images, etc. This can help businesses become more discoverable to customers and differentiate from competitors.

### What are the Benefits of Restaurant Business Intelligence & Analytics Software?

These restaurant business intelligence & analytics tools help provide visibility into a company’s data. Employees can make informed decisions and positively impact the company by visualizing and understanding business data. With the amount of data accessible to businesses today, it is a near necessity that they implement some restaurant business intelligence software to better understand and act on that data.

**Deliver personalized dining experiences:** With the help of consumer behavior data, restaurant intelligence platforms enable owners to create unique experiences tailored to individual customers. Managers have the opportunity to personalize every step of the consumer journey.

**Make data-driven decisions:** The restaurant can optimize and achieve its fullest potential by using data to drive every business decision. The business should leverage analytics and business intelligence tools to understand all market aspects, including inventory management, employee management, and sales data for performance analysis. These business aspects and decisions should be vetted using configurable restaurant data and business intelligence.

**Measure company performance:** Restaurant owners adopt business intelligence tools for tracking and measuring company goals. Data visualization tools are often used to track company key performance indicators in real time. Business intelligence platforms and restaurant data analytics software can be used to determine why the establishment is either exceeding or falling short of important company metrics. Adjustments and pivots can be made quickly and easily by developing a keen understanding of why the business is performing the way it is.

### Who Uses Restaurant Business Intelligence & Analytics Software?

Depending on the goals and size of the restaurant, some software is built specifically for a single location. In contrast, others are specifically created for large businesses handling multiple locations or chains. Analysts or managers from different restaurant groups and properties use this software to perform routine analytical tasks. Here’s a list of a few personnel who often use this software.

**Restaurant owners:** Restaurant owners use business intelligence software to track and measure key performance indicators (KPIs), such as sales, and inventory counts, on a monthly, quarterly, or yearly basis.

**Restaurant managers:** Restaurant managers serve as an analyst through the usage of business intelligence & analytics. These managers implement data mining to draw actionable insights using various algorithms and modeling techniques such as big data, descriptive analytics, diagnostic analytics, predictive analytics, and prescriptive analytics.

**Brand or marketing managers:** Brand or marketing managers use restaurant intelligence platforms to monitor brand performance through sales data. It helps track consumer behavior and trends, which allows them to strategize marketing campaigns and loyalty programs.

#### Software Related to Restaurant Business Intelligence & Analytics Software

Related solutions that can be used together with restaurant business intelligence & analytics software include:

[Restaurant reservations software](https://www.g2.com/categories/restaurant-reservations) **:** This software is designed to accept and manage reservations. Customers can make a reservation for a specific time on a restaurant's website or a dedicated reservations site. While restaurant management software may also be able to do this, it may not necessarily integrate with the larger aggregate areas.

[Restaurant management software](https://www.g2.com/categories/restaurant-management) **:** This software can create reports and analytics by gathering a large amount of data from all restaurant operations. Still, they may not be as robust as those created by a dedicated business intelligence and analytics tool.

[Analytics platforms](https://www.g2.com/categories/analytics-platforms) **:** Analytics platforms provide a toolset for businesses to absorb, organize, discover, and analyze data to reveal actionable insights that can help improve decision making and inform business strategy. Business and data analysts can use this tool to prepare, model, and transform data to better understand the company's day-to-day performance. 

### Challenges with Restaurant Business Intelligence & Analytics Software

Restaurant business intelligence & analytics software solutions can come with their own set of challenges. 

**System upgrades:** Restaurant business intelligence & analytics software might require frequent updates. Transitioning to new versions from an old version not only demands time and expertise but also creates confusion in the mind of the users. Users might receive system updates during hours of operation, which could slow down data configuration and automation processes. While these updates are necessary for smooth functioning, one needs to schedule these updates during a time that wouldn't interfere with the restaurant hours.

**Integrations:** If the business intelligence tool fully integrates with existing software, a complete view of a restaurant's operational performance becomes more accessible. Similarly, if an integration experiences a communication error or other issue during a data query, it causes an incorrect or incomplete reading. Users should make a point to monitor these connections and any potential performance issues throughout their software stack to ensure that correct, complete, and up-to-date information is being processed and displayed on dashboards.

### How to Buy Restaurant Business Intelligence & Analytics Software

#### Requirements Gathering (RFI/RFP) for Restaurant Business Intelligence & Analytics Software

When searching for the right restaurant business intelligence & analytics software, creating a long list based on products that contain some of the most necessary features for a functioning inventory management system is essential. After segmenting the available pool based on crucial elements, one can sort based on nice-to-haves, bells and whistles, and industry-specific software requirements.

#### Compare Restaurant Business Intelligence & Analytics Software Products

**Create a long list**

After the buyer has determined that their restaurant would benefit from analytics services, the next action item would be to develop a long list of the best available options. Long lists help customers focus on gathering software that best fits their broadest needs. For example, some restaurant delivery software is better suited for small or non-franchised businesses. A restaurant business intelligence & analytics software that doesn't support analytics and reports for a medium or large-sized business doesn't qualify for the long list because it needs this vital functionality.

**Create a short list**

A short list narrows the long list of buyers and helps make constructive decisions on which software to opt for. Short lists are more specific to the exact need of the buyer, mapped with the features offered by the product, and generally whittle down the long list based on the budget.

**Conduct demos**

Buyers must schedule calls with the vendors on the short list to ensure their product is the right fit. The most foolproof way to make the right decision is to actually test out the software. It is important to ask vendors how their product addresses the restaurant’s most pressing needs.

#### Selection of Restaurant Business Intelligence & Analytics Software

**Choose a selection team**

Selecting the right team to help decide which software to implement is a critical part of the process. Purchasing this software for one’s business will affect internal processes and performance management. Not only will this team be tasked with identifying pain points, but they will also play a large part in the implementation of software. For larger restaurants that are part of chains, the executive team should be involved in the decision-making process.

**Negotiation**

Negotiating the software depends on the vendors' listed price, which can be used as a starting-off point to arrive at a final price. It generally happens between two selected vendors, out of which one wins the deal. Final negotiation must be done by considering attributes like the quality of service and support, add-ons offered, and price ranges that suit the package.

**Final decision**

The final decision should be based on all the information gathered, features offered, and a price agreed upon by both parties involved in the purchasing process of the product. The restaurant owner or senior management should select the software after carefully reviewing all the information provided by the vendor team. Businesses should keep in mind to choose the solution that meets most of, if not all, their requirements.