--- title: Lightspeed Restaurant Reviews meta_title: 'Lightspeed Restaurant Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 54 reviews by the users' company size, role or industry to find out how Lightspeed Restaurant works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 54 scale: '5' date_modified: '2026-06-24' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # Lightspeed Restaurant Reviews **Vendor:** Lightspeed **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.3/5.0 **Total Reviews:** 54 ## About Lightspeed Restaurant Lightspeed Restaurant POS is the one-stop restaurant platform that helps hospitality businesses simplify, scale and provide exceptional customer experiences. Restaurant owners can understand their business with detailed reports in minutes, identify best-selling menu items and use online ordering and delivery to reach customers wherever they are. The unified system empowers expansion to new locations, access to new revenue streams and global payments. With tools like accounting, loyalty and in-depth analytics, Lightspeed Restaurant POS is built to help restaurants provide seamless customer service and grow their business. ## Lightspeed Restaurant Pros & Cons **What users like:** - Users appreciate the **potential reporting features** of Lightspeed Restaurant, valuing its user-friendliness and client capabilities. (2 reviews) - Users appreciate the **ease of use** of Lightspeed Restaurant, enhancing their overall experience with its features. (1 reviews) - Users value the **potential reporting features** of Lightspeed Restaurant, enhancing decision-making and operational insights. (1 reviews) **What users dislike:** - Users express frustration with **poor customer support** , particularly in obtaining timely responses and assistance with contract issues. (2 reviews) - Users are frustrated by the **poor support access** , facing challenges in communication and resolving issues effectively. (2 reviews) - Users express frustration over **high cancellation fees** imposed by Lightspeed Restaurant, complicating contract termination processes. (1 reviews) - Users face **payment issues** with Lightspeed Restaurant, including high cancellation fees and poor customer service responsiveness. (1 reviews) - Users find the **poor reporting** of Lightspeed Restaurant to be a significant drawback in its functionality. (1 reviews) - Setup Difficulty (1 reviews) ## Lightspeed Restaurant Reviews ### 1. Aggressive Sales **Rating:** 1.5/5.0 stars **Reviewed by:** MOR B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about Lightspeed Restaurant?** I appreciate the potential reporting features of Lightspeed Restaurant. **What do you dislike about Lightspeed Restaurant?** I was disappointed with the quality of equipment sent compared to our current setup and the operational requirements needed to set it up. Customer service was also an issue, particularly in getting answers. I've been trying to cancel my contract for a month without a siginificant response (other than saying I can only cancel If I speak to them on the phone), just after initially signing,and they increased the contract cancellation fee from £2,000 to £10,000. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** n/a ### 2. Simple POS not very powerful **Rating:** 3.0/5.0 stars **Reviewed by:** Giovanni P. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Lightspeed Restaurant?** It is easy to use for users, and has nice features for clients **What do you dislike about Lightspeed Restaurant?** The L version is very basic. And printing is very poor **What problems is Lightspeed Restaurant solving and how is that benefiting you?** POS for the restaurant **Official Response from CS Engage:** > Thanks for your feedback! We're glad you find Lightspeed easy to use and appreciate the client-facing features. We're always working to improve, so we’ve noted your comments about the L version and printing. Your input helps us make the product better. Best, The Lightspeed Team ### 3. Multi Venue Business **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan R. | ITC Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2024 **What do you like best about Lightspeed Restaurant?** Smart and ease of use software for all of our staff. No need to buy exclusive hardware, all hardware can be bought off the shelf and is easy to set up. Customer support is always available and we have a dedicated account manager who looks after our portfolio **What do you dislike about Lightspeed Restaurant?** Took a long time for implementation and we had some teething errors over the first 6 months on implementation but were given support over the last 6 months to get us bck on track. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Ease of use software for all staff and easily scaleable hardware solutions **Official Response from CS Engage:** > Hi Nathan, Thank you for your feedback! We're glad you find our software smart and easy to use, and appreciate the flexibility with hardware. We're also pleased our customer support and dedicated account management have been helpful. We apologize for the initial setup challenges but are happy to hear our support team helped you get back on track. Your feedback is valuable and helps us improve. Thank you for being a valued Lightspeed customer! The Lightspeed Team ### 4. My experience as a customer has been horrible. **Rating:** 0.0/5.0 stars **Reviewed by:** Vince M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Lightspeed Restaurant?** I dont like anyting about it because nothing really works correctly and you do not have an account rep to advocate on your behalf. Even the settlements are frequently off . **What do you dislike about Lightspeed Restaurant?** When we went live, we did not have a knowledgable person to help us understand and configure the system. There were many problems after we went live and the post go live support is the worst I have ever encountered. Support tickets go unresolved or unanswered for weeks. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** The big problem is the customer support is nonexistant. The accounting integration does not work correctly. The company is very end user unfriendly. **Official Response from CS Engage:** > Hi Vince, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at . Thank you, The Lightspeed Team ### 5. Since the company ventured into the stock market, the pace of innovation seems to have slowed **Rating:** 1.5/5.0 stars **Reviewed by:** Jordi Andrés G. | Socio fundador - Codirector General, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Lightspeed Restaurant?** The software integration market offers a vast array of options and possibilities. **What do you dislike about Lightspeed Restaurant?** It has been quite some time since we received a significant update for this software. Since the company ventured into the stock market, the pace of innovation seems to have slowed down considerably. We heavily rely on the Marketman and Xero integrations, but we've encountered numerous problems on the Lightspeed side. Furthermore, we've been working on developing a survey app that integrates seamlessly with Lightspeed. Unfortunately, in the initial stages, we've faced API failures that have hindered our progress. What's truly frustrating is that we've noticed a significant number of users in the forums grappling with the same issues, and it appears that the company is not adequately addressing these problems. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** cloud-based data storage for real-time access and an efficient iPad order interface. These features enhance data management and streamline order processing. ### 6. Fantastic POS **Rating:** 5.0/5.0 stars **Reviewed by:** Sandstone G. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2023 **What do you like best about Lightspeed Restaurant?** Easy to use, easy to set up, abundantly integrated with additional services. **What do you dislike about Lightspeed Restaurant?** No remote access. Local server can sometimes be a pain. Database changes aren't reflected immediately. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Integration. Saving steps for cheque closing. Ease of use and as such time spent on a computer. ### 7. Lightspeed POS **Rating:** 4.5/5.0 stars **Reviewed by:** Tony V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about Lightspeed Restaurant?** Lightspeed Pos is a good system. I would recommend it to anyone. There is an item of note. Lightspeed gift cards need to provide a gift card receipt and have the ability to provide a printed balance to our guests. It doesn't do any of these as of right now. Not a significant issue, but it does need to be addressed. **What do you dislike about Lightspeed Restaurant?** Gift Card process. It's time-consuming, and you can't even provide a receipt or a balance receipt of the gift card. You have to tell the guest how much is on the card. It would be nice to give them a printout. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** We want to take our business online for take-out orders. They just started to provide this service. We haven't yet but plan to. I'm hoping they take care of any issues before we decide to move forward with this service. ### 8. Comprehensive, complex, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Astrid Y. | wine director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about Lightspeed Restaurant?** Lightspeed is one of the deepest restaurant POS systems out there. It has lots of features that other systems lack and there's plenty of room to grow. Best of all, their support is amazing. they are very proactive about customer success and open to new feature suggestions--they'll even get in touch to let you know they implemented your ideas! Always improving, always dynamic, never static. **What do you dislike about Lightspeed Restaurant?** You can't enter new products on the fly, to do this you need to sign into the back end and sometimes there's a lag before it appears in the menu. Also, since it's a bit more complex than other POS systems the learning curve is a bit high for some users. So it requires a little more training than the average POS system. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** We use Lightspeed to track payroll hours, as a backup for our inventory, and for reporting. It's used across departments to access financial and sales data that's critical to managing our business. It also integrates with our booking engine so that's helped. ### 9. Light speed is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel G. | Director Of External Affairs, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about Lightspeed Restaurant?** The integrative system it had the most possible helpful tools we could ask for. **What do you dislike about Lightspeed Restaurant?** Light speed was lacking some integrations with outside services like open table. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** They have been working on implementing a solution with other restaurants software providers ### 10. Good platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Lightspeed Restaurant?** Streamlined processes for taking orders and getting them to the kitchen through the KDS. **What do you dislike about Lightspeed Restaurant?** Time clock is very basic, high processing fees, accounting is separate and additional cost with poor performance, loyalty program is separate and costs more **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Ease of taking orders and streamlined kitchen processing as well as order ahead. ### 11. Absolute Gong Show **Rating:** 0.0/5.0 stars **Reviewed by:** Mike M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about Lightspeed Restaurant?** There is nothing to like about this software. The sales pitch is misleading and not what you get. **What do you dislike about Lightspeed Restaurant?** There is nothing good about this software. Lightspeed's sales pitch misleads and is not what you get, so much so that we had to cancel our subscription to minimize the damage this software has already caused. Furthermore, they send you the hardware with the promise that you can talk to their support and have it up and running, which is invalid. I spent over $1000 on hiring a computer person with 30 years of experience, and even after the program was up and running, I made unlimited phone calls to support. Customer service is slow to respond. Despite this, the salesperson did not bring it up during the meeting. Lightspeed fails this test because we chose our POS system based on its guaranteed excellent support. One more reason for switching to Lightspeed was its credit card integration offered by the salesperson. But it not only didn't work, but it was also downright horrible. We ended up removing the integration and went back to standalone. We continued with the following promise, seamless integration with our third-party delivery application. The integration was such a disaster that we had to cancel it to minimize the damage it had already done to our delivery rating. Lightspeed has OrderAhead (online portal) that falls short. It's terrible. Hence, we returned to our online platform. Our result is that I now have to pay close to $300 per month for a POS system when I previously paid nothing for software that offered the same functionality and was more appropriate for restaurants and bars. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** There are zero benefits. I had to pull the plug less than a month after spending all this money on the hardware. ### 12. Why Lightspeed? **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin H. | Regional Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Lightspeed Restaurant?** As we all know, POS needs for restaurants have changed greatly since the pandemic. Not only does Lightspeed Restaurant fully integrate with all of the delivery platforms, but Lightspeeds online ordering system, Order Ahead, is super easy to set up and manage as well. With the ability of a rewards program, newly added inventory program and a wonderful support team, you can't go wrong with this proven POS. **What do you dislike about Lightspeed Restaurant?** I'd like to see an e-gift card program ASAP please. **Recommendations to others considering Lightspeed Restaurant:** Once you have decided on the needs of your restaurant, compare Lightspeed Restaurant with the competition, you'll see it covers areas the others can't. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** With Lightspeed Restaurant we are running the day to day systems in our restaurant with ease. The backoffice is straight forward and easy to train, delivery and take out are seemless, and the staff feel confident with the program, both in the kitchen and out front. ### 13. I am a ux designer. I am working on a small business. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Lightspeed Restaurant?** Lightspeed restaurant helped me to build a complete end to end pos system for a client. **What do you dislike about Lightspeed Restaurant?** The overall user experience is a bit complex. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Lightspeed restaurant gives POS system to manage your end to end hospitality business. ### 14. Lightspeed restaurant very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** ryan l. | network engineer IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Lightspeed Restaurant?** easy to use very user friendly. back end reporting is very detailed **What do you dislike about Lightspeed Restaurant?** not to much to dislike about it easy to use **Recommendations to others considering Lightspeed Restaurant:** very easy to use user friendly **What problems is Lightspeed Restaurant solving and how is that benefiting you?** staff clocking in and out inventory ### 15. Lightspeed has been fantastic for our business **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas S. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2022 **What do you like best about Lightspeed Restaurant?** Lightspeed is incredibly user friendly which makes training our staf a breeze! It is very customizable and we can update it on the fly. **What do you dislike about Lightspeed Restaurant?** I wish that it had better reporting per server. The data exists, but lightspeed reports do not allow for it. **Recommendations to others considering Lightspeed Restaurant:** Worth it! **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Using lightspeed has allowed us to provide an ipad for each server, which makes service more efficient and avoids lineups at the POS server station, and servers sweeping their section. ### 16. Lightspeed is for Everyone! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about Lightspeed Restaurant?** Lightspeed is able to handle restaurants from quick-serve to table service with no problems. We have used it for both types of restaurants. We had servers who waited tables in our fine dining space, and we have a self-service model where the customers order on ipads on their own! Both have worked great with Lightspeed. The system can handle just about anything you throw at it. It is incredibly flexible regarding splitting tickets, on-the-fly changes to menus and pricing, accommodating notes and discounts, etc. **What do you dislike about Lightspeed Restaurant?** Lightspeed has a slightly longer learning curve than some other POS systems, but that is to be expected due to its ability to handle so many different yptes of restaurants and issues. **Recommendations to others considering Lightspeed Restaurant:** Check it out! You will find it very flexible and once you are familiar with it, easy to use. You can use it for your POS, inventory, time and attendance, gift certificates, reporting, you name it, it can do it. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Due to the issues with staffing at all restaurants, we have been able to continue serving our customers by using Lightspeed's system of allowing customers to order on ipads at each table. This has allowed us to reopen after the shut down due to covid-19 with a much smaller staff but allows us to meet our customers' expectations. It also allows them to reorder drinks or desserts without having to find a waiter to do this for them, thus improving our turnover time for tables. ### 17. Great Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Lightspeed Restaurant?** We love the ease of use. During the training period, the customer service staff were great with all of our questions. It's been about a year of use, and we absolutely love it. **What do you dislike about Lightspeed Restaurant?** I dislike all of the emails that are sent to us, but other than that, it's been great. **Recommendations to others considering Lightspeed Restaurant:** Highly suggest using this product- you will not be dissapointed. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** We were not able to keep track of our sales as well as we have been able to do with Lightspeed. The benefits are the back end reports. ### 18. Usre friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Magdi B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2022 **What do you like best about Lightspeed Restaurant?** Very Easy and user-friendly app. Easy to manage the business **What do you dislike about Lightspeed Restaurant?** Not sure what to say. Its a very good POS **What problems is Lightspeed Restaurant solving and how is that benefiting you?** why there should be a problem :) ### 19. Great POS System **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia P. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about Lightspeed Restaurant?** Lightspeed is an easy point-of-sales system to use, especially for small businesses. As an accountant, I find it easy to navigate and pull the needed reports. **What do you dislike about Lightspeed Restaurant?** I don't really have anything that I necessarily dislike with Lightspeed. If I could suggest, it would be to update its interface. It would be great if it had a more modern and user-friendly look. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** We are using Lightspeed to track inventory, sales, and employee hours. It's been beneficial for creating accurate financial statements, running payroll, and processing sales tax returns. ### 20. Great POS system! **Rating:** 5.0/5.0 stars **Reviewed by:** Amit M. | President of Bagels on Greene, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Lightspeed Restaurant?** Front end display is really well configured and the integrations with other services work perfectly. **What do you dislike about Lightspeed Restaurant?** The checkout process for payments has been recently redeveloped, and I prefer the old look but that's just a personal choice. **Recommendations to others considering Lightspeed Restaurant:** Improve the order ahead system and loyalty systems. Include a scale interface for the items by weight. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Working offsite is a breeze for me now. Sales accounting is fully integrated, and payment processing with Moneris integration eliminates and discrepancies. ### 21. What an App **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan S. | G, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about Lightspeed Restaurant?** Helpful support team 24:7 and a great system for sales **What do you dislike about Lightspeed Restaurant?** The tax system is not uk friendly and the stock doesn't take food into consideration **What problems is Lightspeed Restaurant solving and how is that benefiting you?** One system one place ### 22. Easy as your smartphone **Rating:** 4.0/5.0 stars **Reviewed by:** Jan V. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Lightspeed Restaurant?** Easy navigation within the platform, being able to customize many fields and overall design **What do you dislike about Lightspeed Restaurant?** Limited reporting compared to other platforms—challenging onboarding due to our location and POS & PMS integration. **Recommendations to others considering Lightspeed Restaurant:** Easy to use platforms for your team members. Many options on how to customize the view and flow of orders. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Software initial cost, monthly cost, easy product updates ### 23. Great program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Lightspeed Restaurant?** User friendly, great support, easy to use **What do you dislike about Lightspeed Restaurant?** Light server does not quite work as advertised, causes major problems if wifi goes out **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Easy POS service, great reporting ### 24. Great POS system for restaurants! **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua A. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Lightspeed Restaurant?** Ease of use, and sleek design. Great support as well! **What do you dislike about Lightspeed Restaurant?** There were a few small functionality features that we disliked initially, but their support team took our feedback and fixed them for us. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** We have multiple sites and restaurants and we can monitor them all remotely. ### 25. I recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Taciana L. | Technicienne pharmaceutique, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2020 **What do you like best about Lightspeed Restaurant?** I have long searched for a simple, affordable, and effective sales system that is compatible with MEV, and this is the only one I found that met my needs! I recommend Lightspeed without hesitation! I've been using the product for 1 year, the company follows up with me and I appreciate it! I have nothing negative to say! **What do you dislike about Lightspeed Restaurant?** Eventually, if the order program can be accessible on iPhone, that would be great! **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Produce invoices compatible with MEV ### 26. Love this Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Lightspeed Restaurant?** We signed up for Lightspeed a few years ago. The customer service has been exceptional. They were available 24/7 and never made me feel stupid for asking a question. The software is very easy to use and we were able to let new staff use it with absolutely no training - yes - that easy. It helped us with our inventory and kept us all accountable. **What do you dislike about Lightspeed Restaurant?** I haven't found anything that I don't like about LightSpeed Restaurant. WE are a small venue and the representative I dealt with customized it for our needs. No complaints here. **Recommendations to others considering Lightspeed Restaurant:** Lightspeed has helped our venue a great deal. Easy to use and no training needed for staff. It made closing the till and doing inventory at the end of the night a breeze. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Lightspeed has helped us all be accountable. The bartenders use the program when serving - and the inventory is automatically adjusted. At the end of the night, I am able to do a quick audit - making sure the numbers match the inventory. ### 27. Excellent POS System for restaurants **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Lightspeed Restaurant?** Easy to use, setup and train staff. Also, it is easy to make changes or add necessary items to the system. **What do you dislike about Lightspeed Restaurant?** The communication between the tech support and customer service. There is a lack of communication between the two. The new upgrades aren’t always easy to understand. **Recommendations to others considering Lightspeed Restaurant:** Definitely cost effective compared to other systems we looked at. The yearly cost of operation is also very pleasing. The ease of use and ability to make changes is the best part. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** You can keep a close eye on labour, product movement or lack thereof. ### 28. Simply the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2019 **What do you like best about Lightspeed Restaurant?** Best POS app on the market. Period. Even without including their customer service(which is outstanding). I've been recommending it to everyone since and will continue to do so ! **What do you dislike about Lightspeed Restaurant?** To know that I wasted my time and money on other POS before them ! **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Efficiency. ### 29. "LightSpeed Review" **Rating:** 5.0/5.0 stars **Reviewed by:** Donna H. | Restaurant Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2019 **What do you like best about Lightspeed Restaurant?** Simplicity of set up and client compactness stock administration interface, client bolster times/reaction, credit account the board, singular log-ins for staff for execution following and superb announcing. Solid and financially savvy POS for cafés. It permits fast and effective preparing of new staff on money obligations. Lightspeed is an incredible apparatus to wipe out any perplexity and ensure everything runs easily. **What do you dislike about Lightspeed Restaurant?** Up until this point, I haven't encountered any issues with the program. It's a phenomenal program for us. **Recommendations to others considering Lightspeed Restaurant:** Lightspeed is anything but difficult to actualize and comprehend for your staff. One of the extraordinary highlights is the capacity to oversee everything on the web with cutting edge announcing of offers. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Point by point covering deals and expenses given by Lightspeed help us monitor work and top offering items,it is fast and simple to utilize. With day by day, week by week, and month to month reports, close by with item reports,we're sparing time and exertion. ### 30. Great support and always improving **Rating:** 4.0/5.0 stars **Reviewed by:** Peter D. | Co-Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Lightspeed Restaurant?** User friendly for my staff of nearly 100. Easy to navigate, always coming up with updates and advancing/growing software. great customer support **What do you dislike about Lightspeed Restaurant?** It was a bit glitchy when we first got the software, but support was on top of it and was constantly coming out with bug fixes and updates. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Lightspeed has helped workflow in both my bakery and restaurant by speeding up the check out times. easy to learn and search for products. ### 31. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2019 **What do you like best about Lightspeed Restaurant?** Lightspeed is so easy to use especially in a restaurant setting. **What do you dislike about Lightspeed Restaurant?** I dislike not having more ease in splitting bills and transferring seats. **Recommendations to others considering Lightspeed Restaurant:** Stick with it **What problems is Lightspeed Restaurant solving and how is that benefiting you?** We are solving report issues when it comes to itemized lists. ### 32. Great POS! **Rating:** 4.5/5.0 stars **Reviewed by:** Nina-Michèle L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Lightspeed Restaurant?** Really easy to use and great support from the team if there is anything that doesn't work. **What do you dislike about Lightspeed Restaurant?** There are some bugs from time to time, but most of the time, the support is really quick to fix it. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Simple to use, easy to learn, time saving :) ### 33. Shockingly Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel Y. | Service & Events Manager, HR Manager, 
Custom Orders & Wholesale Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Lightspeed Restaurant?** I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it! The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved. I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes! We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket). **What do you dislike about Lightspeed Restaurant?** There are still a handful of features we'd love to see, like more detailed Labor Reports that can indicate overtime without us manually calculating it or exporting to a supported third party service. However, I'm hopeful these features will be added since the app is seeing consistent updates. **Recommendations to others considering Lightspeed Restaurant:** Give it a try, at least. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** The biggest improvement is the automation. The software is easily set up to detect combo discounts, and I am very happy with the customization of auto-popups, which have reduced mismade plates and eased communication between back and front of house. It's so handy how modifiers can be optional or required, and defaults can be customized. The look of the app can be adjusted to give visual clues (for example grouping similar item buttons with similar colors, dividers, lines, etc..) ### 34. LIGHTSPEED to the rescue **Rating:** 5.0/5.0 stars **Reviewed by:** Raphael G. | Project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Lightspeed Restaurant?** Ease of use Excellent customer service response time Multiple restaurant interfaces to help distinguish clients **What do you dislike about Lightspeed Restaurant?** Reporting, but is being worked on by the Lightspeed team **Recommendations to others considering Lightspeed Restaurant:** If you're looking for a system that will allow you to conduct your business and not have to worry about your POS system, Lightspeed is for you. The platform offers a very user friendly POS, with a back office system super simple. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Able to get any new employee comfortable with the system within 5 mins. Saving money on training and time ### 35. From Implementation to working in Remote locations, effortless and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Sean C. | Senior Manager - Corporate Credit, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about Lightspeed Restaurant?** Ease of set up and Use Portability Inventory Management Interface Customer Support times/response Credit Account Management Individual log-ins for staff for performance tracking Excellent Reporting **What do you dislike about Lightspeed Restaurant?** Receipt Customization would be nice Receipt do not print Credit Account information as it was at time of sale, but as it is when you reprint, having archived receipts would help with reconciling accounts with customers when questions arise. **Recommendations to others considering Lightspeed Restaurant:** SIGN UP! we reviewed 8 different POS Companies right through to the techinical deep dives design and security, maturity of the product and Lightspeed while not being the Cheapest was absolutely the best value. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Inventory Management (ordering and receipt into stock), Customer Experience and wait times, reporting, performance management for staff. ### 36. A POS that can teach the old boys a lesson **Rating:** 5.0/5.0 stars **Reviewed by:** Simon L. | Head of Food & Beverage, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Lightspeed Restaurant?** Ease of use for my team members Easy to set up and install Great 24/7 Support Connects to other systems in our business **What do you dislike about Lightspeed Restaurant?** Only works with Ipad, Would be great if it also worked on android **Recommendations to others considering Lightspeed Restaurant:** Take them up on the on boarding session. They are very useful and also make use of the online help and videos. Most questions are answered here. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Great interface with our hotel PMS Opera A simple to use back office interface that allows me to make changes in seconds any where ### 37. Easy to use, excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2019 **What do you like best about Lightspeed Restaurant?** Cloud based means I am able to log in while away from the restaurant to help staff having any problems. **What do you dislike about Lightspeed Restaurant?** inability to use the app without an internet connection, we had issues with gift cards early on but the app has since added a gift card feature that we have yet to change over to. **Recommendations to others considering Lightspeed Restaurant:** We are using Lightspeed at 2 different locations and it has always exceeded our needs. Excellent customer service! **What problems is Lightspeed Restaurant solving and how is that benefiting you?** detailed reporting on sales and costs help us keep track of labor and top selling items. ### 38. Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Max R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2019 **What do you like best about Lightspeed Restaurant?** Well designed UX and UI, very easy to use, great support. **What do you dislike about Lightspeed Restaurant?** Reporting could be deeper, easier to access and visualize **What problems is Lightspeed Restaurant solving and how is that benefiting you?** It isn’t a problem solving tool per se but it certainly makes our service quicker. ### 39. Cost effective POS **Rating:** 5.0/5.0 stars **Reviewed by:** Pascal S. | Managing Partner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Lightspeed Restaurant?** Reliable and cost effective POS for restaurants. Very user friendly interface allows quick and efficient training of new staff being trained on cash responsibilities. **What do you dislike about Lightspeed Restaurant?** Updates can take a few minutes to load but never anything serious. As long as you stay on top of updates there are no real problems **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Easy to keep track of food stock and quantities being sold when I am not there in person. Can keep an eye on the business from anywhere ### 40. Excellent customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Ariane P. | Assistante, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Lightspeed Restaurant?** The software is very easy to use. And the customer service is very efficient. **What do you dislike about Lightspeed Restaurant?** We had difficulty adapting the platform for a Spa, but over time we found the right adjustments. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Several employees with many clients at the same time. ### 41. Troubleshooting Manual CC Transactions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2018 **What do you like best about Lightspeed Restaurant?** It is very user friendly. Compared to other Point of Sale operating systems, this one can do things others can't. **What do you dislike about Lightspeed Restaurant?** Need to learn more about all the features that it has to offer. I was given a limited amount of time before we had to go live with the product. Still learning through trial and error. **Recommendations to others considering Lightspeed Restaurant:** This is the way of the future. Get on board if you want your restaurant and your employees to succeed. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Setting the categories for Beverage sales and Food sales, had trouble getting report numbers to match up with actual sales. The back end use for Lightspeed has been great as a manager. Getting my reports for Labor and Sales has never been easier. ### 42. We use Lightspeed at our restaurant, and it's a great way to take control of the floor. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2018 **What do you like best about Lightspeed Restaurant?** As a hostess at a restaurant, this is a great way for me to take control of the floor. It allows me to see which tables have been sat, which tables have checked out, which tables are open for seating, etc. My job is all about communication with the servers and about the flow of the restaurant. Lightspeed is a great tool to eliminate any confusion and make sure everything runs smoothly. **What do you dislike about Lightspeed Restaurant?** So far, I haven't run into any issues with the program (however, as a host, I haven't necessarily used all aspects of the program either). **Recommendations to others considering Lightspeed Restaurant:** Definitely a great tool for any restaurant, but especially so for busy restaurants with long wait times. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** We are able to solve many instances of miscommunication, as the program is constantly updated as to which tables are available and unavailable, checked out or need service, and more. We no longer run into the embarrassment of taking a group to a table that has already been seated. ### 43. Enjoyed the switch to Lightspeed **Rating:** 4.0/5.0 stars **Reviewed by:** Trey V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2018 **What do you like best about Lightspeed Restaurant?** ease of use for employees and support provided. **What do you dislike about Lightspeed Restaurant?** all the add on costs for extra reports and a rewards program **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Allowed us to have an online store. Made it much easier for employees to use. ### 44. Amazing team! **Rating:** 4.5/5.0 stars **Reviewed by:** David R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2018 **What do you like best about Lightspeed Restaurant?** Seems like every employee is on the same page : great service with a friendly touch! **What do you dislike about Lightspeed Restaurant?** Just an idea : maybe there could be a person designated to visit each new customer, let`s say one week after opening, just to make sure the customer understands everything this software has to offer. I`m sure they would show many little tricks and bring them to the next level. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Quick and easy. Except for when finalizing bills when credit cards are being passed, seems a little long, maybe they wanna meke sure the payment is processed? ### 45. A.M.A.Z.I.N.G **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy S. | Boss, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Lightspeed Restaurant?** The software is easy to use. 24/7 service support! The installation was really fast and easy Good quality! **What do you dislike about Lightspeed Restaurant?** Nothing. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Giving the receipt faster. It’s easier to find the items! I can look how many items left in the inventory ### 46. Lightspeed is the future of Restaurant POS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2018 **What do you like best about Lightspeed Restaurant?** Ease of use with a simple and intuitive user interface Amazing customer support that offers timely responses to all queries and issues. **What do you dislike about Lightspeed Restaurant?** Can be a bit laggy if you have an unstable internet connection Requires a constant internet connection. **Recommendations to others considering Lightspeed Restaurant:** Lightspeed is easy to implement and understand for your staff. One of the great features is the ability to manage everything online with advanced reporting of sales. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Adoption, easy access to sales data from anywhere. Can be used on tablets and mobile devices which allows for waiters to bring the device with them to a table. ### 47. Great Software! **Rating:** 4.5/5.0 stars **Reviewed by:** Marley M. | Shift Lead, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2018 **What do you like best about Lightspeed Restaurant?** Light speed is an easy to use software that works great for the place I’m employed at. It’s fast and very cooperative. **What do you dislike about Lightspeed Restaurant?** At times, light speed can crash and it causes us to restart the program, but this happens rarely. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** I use light speed to ring up customers in a fast and easy transaction. The best benefit is how fast light speed moves & it hardly lags. ### 48. LightSpeed Restaurant **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2018 **What do you like best about Lightspeed Restaurant?** One of Lightspeed Restaurants many stand out features is the comprehensive back office suite. It is also easy to use and set up. **What do you dislike about Lightspeed Restaurant?** A downside of Lightspeed Restaurant is that it is reliant on an external hardware device in the event of an internet outage. **Recommendations to others considering Lightspeed Restaurant:** I would recommend looking into the various integrations that are available for the solution. There are fantastic inventory management solutions like Market Man the Lightspeed integrate with available. There are also PMS, online ordering, loyalty, time and attendance and many other types of integrations available. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** Lightspeed restaurant is providing a clean easy to use iPad POS solution for businesses. By using the solution businesses are able to get more insight into their performance. ### 49. An easy to use Restaurant POS **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **What do you like best about Lightspeed Restaurant?** I like the ease of use. I can quickly change items, pricing, floor layout, pos layout on the backend. The system is very user friendly to use and modify. **What do you dislike about Lightspeed Restaurant?** There are a couple features that are a bit hidden behind a long press. Like the when you are trying to pull up past orders/receipts. You just have to know to long press on the table you are want to look up the previous tickets. Also we include tax in a lot of our pricing to make the prices even for the customer. However, some amounts come out as .01 or .99 and there is no way to round these up or down. So a fix for that would be terrific. I don't like that you can't manually take a credit card...we get some credit cards that the stripe won't read and we are unable to accept credit card payment from that customer. **Recommendations to others considering Lightspeed Restaurant:** I think it is a great software for the restaurant business. I'd make sure you get it setup properly and the way you want it so you can hit the ground running. What is nice is that the iPad it runs on can be deployed it very convenient places very easily. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** We are solving a way to keep track of our Food and beverage sales. The benefit being that it is easy to track which categories are selling the best and areas of where we can improve. I like the ease of use because its all about speed in the restaurant environment. ### 50. The simplicity and ease of Lightspeed's interface saves me time and money. **Rating:** 5.0/5.0 stars **Reviewed by:** Assad K. | Franchise Owner, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2018 **What do you like best about Lightspeed Restaurant?** Simplicity. Ease of use. Functionality. Great customer support. Seamless transition between different devices. Customizability. **What do you dislike about Lightspeed Restaurant?** I'm not sure if Lightspeed offers this, but self-serve kiosks are the future, and it would be great to see if Lightspeed ventures towards this endeavour. **What problems is Lightspeed Restaurant solving and how is that benefiting you?** I'm saving time and effort with Lightspeed's effortless system. With daily, weekly, and monthly reports, alongside with product reports, I can spend less time doing calculations and spend more time in growing y business. ## Lightspeed Restaurant Discussions - [What are the key features of a POS system?](https://www.g2.com/discussions/lightspeed-restaurant-what-are-the-key-features-of-a-pos-system) - 1 comment - [View Lightspeed Restaurant pricing details and edition comparison](https://www.g2.com/products/lightspeed-restaurant/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+16%3A06%3A10+-0500&secure%5Bsession_id%5D=85b9c93a-0f02-4fd3-87fb-010c44415c01&secure%5Btoken%5D=693bec652f21baa21dd42d62faa99ee2ce3feaf7f53376f0918f2327c2adc4ad&format=llm_user) ## Lightspeed Restaurant Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Platform Basics** - Reporting - Interoperability **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery **Back Office** - Accounting - Employee Management - Analytics - Inventory Management **Front of Office** - POS - Table Management - Kitchen Ticketing - Reservations **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Summarization - AI Text-to-Speech ## Top Lightspeed Restaurant Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) - 4.8/5.0 (1,287 reviews) - [TouchBistro Restaurant POS](https://www.g2.com/products/touchbistro-restaurant-pos/reviews) - 4.1/5.0 (106 reviews)