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Lightspeed Restaurant

By Lightspeed

4.3 out of 5 stars

How would you rate your experience with Lightspeed Restaurant?

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Lightspeed Restaurant Reviews & Product Details

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Pricing

Pricing provided by Lightspeed Restaurant.

The POS at the core of everything you do.

Starting at $59.00

Lightspeed Restaurant Integrations

(1)
Integration information sourced from real user reviews.

Lightspeed Restaurant Media

Lightspeed Restaurant Demo - Lightspeed Restaurant
From contactless tableside ordering and payments to delivery and ecommerce, open your doors to the new hospitality essentials with Lightspeed Restaurant.
Lightspeed Restaurant Demo - Lightspeed Delivery
Sync your menu with major food delivery apps and reinvent your business to offer more.
Lightspeed Restaurant Demo - eCom for Restaurant
Create a new revenue stream through restaurant eCommerce.
Lightspeed Restaurant Demo - Lightspeed Restaurant floor plans
Move tables and make adjustments to your floor plan so your staff always know where to go
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Lightspeed Restaurant Reviews (53)

Reviews

Lightspeed Restaurant Reviews (53)

4.3
53 reviews

Pros & Cons

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Giovanni P.
GP
IT Manager
Mid-Market (51-1000 emp.)
"Simple POS not very powerful"
What do you like best about Lightspeed Restaurant?

It is easy to use for users, and has nice features for clients Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

The L version is very basic. And printing is very poor Review collected by and hosted on G2.com.

Response from CS Engage of Lightspeed Restaurant

Thanks for your feedback! We're glad you find Lightspeed easy to use and appreciate the client-facing features. We're always working to improve, so we’ve noted your comments about the L version and printing. Your input helps us make the product better.

Best,

The Lightspeed Team

Nathan R.
NR
ITC Manager
Mid-Market (51-1000 emp.)
"Multi Venue Business"
What do you like best about Lightspeed Restaurant?

Smart and ease of use software for all of our staff. No need to buy exclusive hardware, all hardware can be bought off the shelf and is easy to set up. Customer support is always available and we have a dedicated account manager who looks after our portfolio Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

Took a long time for implementation and we had some teething errors over the first 6 months on implementation but were given support over the last 6 months to get us bck on track. Review collected by and hosted on G2.com.

Response from CS Engage of Lightspeed Restaurant

Hi Nathan,

Thank you for your feedback!

We're glad you find our software smart and easy to use, and appreciate the flexibility with hardware. We're also pleased our customer support and dedicated account management have been helpful.

We apologize for the initial setup challenges but are happy to hear our support team helped you get back on track. Your feedback is valuable and helps us improve. Thank you for being a valued Lightspeed customer!

The Lightspeed Team

Vince M.
VM
Small-Business (50 or fewer emp.)
"My experience as a customer has been horrible."
What do you like best about Lightspeed Restaurant?

I dont like anyting about it because nothing really works correctly and you do not have an account rep to advocate on your behalf. Even the settlements are frequently off . Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

When we went live, we did not have a knowledgable person to help us understand and configure the system. There were many problems after we went live and the post go live support is the worst I have ever encountered. Support tickets go unresolved or unanswered for weeks. Review collected by and hosted on G2.com.

Response from CS Engage of Lightspeed Restaurant

Hi Vince,

We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.

As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <engage@lightspeedhq.com>.

Thank you,

The Lightspeed Team

Jordi Andrés G.
JG
Socio fundador - Codirector General
Mid-Market (51-1000 emp.)
"Since the company ventured into the stock market, the pace of innovation seems to have slowed"
What do you like best about Lightspeed Restaurant?

The software integration market offers a vast array of options and possibilities. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

It has been quite some time since we received a significant update for this software. Since the company ventured into the stock market, the pace of innovation seems to have slowed down considerably. We heavily rely on the Marketman and Xero integrations, but we've encountered numerous problems on the Lightspeed side.

Furthermore, we've been working on developing a survey app that integrates seamlessly with Lightspeed. Unfortunately, in the initial stages, we've faced API failures that have hindered our progress. What's truly frustrating is that we've noticed a significant number of users in the forums grappling with the same issues, and it appears that the company is not adequately addressing these problems. Review collected by and hosted on G2.com.

Sandstone G.
SG
Small-Business (50 or fewer emp.)
"Fantastic POS"
What do you like best about Lightspeed Restaurant?

Easy to use, easy to set up, abundantly integrated with additional services. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

No remote access. Local server can sometimes be a pain. Database changes aren't reflected immediately. Review collected by and hosted on G2.com.

TV
Owner
Small-Business (50 or fewer emp.)
"Lightspeed POS"
What do you like best about Lightspeed Restaurant?

Lightspeed Pos is a good system. I would recommend it to anyone. There is an item of note. Lightspeed gift cards need to provide a gift card receipt and have the ability to provide a printed balance to our guests. It doesn't do any of these as of right now. Not a significant issue, but it does need to be addressed. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

Gift Card process. It's time-consuming, and you can't even provide a receipt or a balance receipt of the gift card. You have to tell the guest how much is on the card. It would be nice to give them a printout. Review collected by and hosted on G2.com.

AY
wine director
Small-Business (50 or fewer emp.)
"Comprehensive, complex, great support"
What do you like best about Lightspeed Restaurant?

Lightspeed is one of the deepest restaurant POS systems out there. It has lots of features that other systems lack and there's plenty of room to grow. Best of all, their support is amazing. they are very proactive about customer success and open to new feature suggestions--they'll even get in touch to let you know they implemented your ideas! Always improving, always dynamic, never static. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

You can't enter new products on the fly, to do this you need to sign into the back end and sometimes there's a lag before it appears in the menu. Also, since it's a bit more complex than other POS systems the learning curve is a bit high for some users. So it requires a little more training than the average POS system. Review collected by and hosted on G2.com.

Emmanuel  G.
EG
Director Of External Affairs
Small-Business (50 or fewer emp.)
"Light speed is fantastic"
What do you like best about Lightspeed Restaurant?

The integrative system it had the most possible helpful tools we could ask for. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

Light speed was lacking some integrations with outside services like open table. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Small-Business (50 or fewer emp.)
"Good platform"
What do you like best about Lightspeed Restaurant?

Streamlined processes for taking orders and getting them to the kitchen through the KDS. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

Time clock is very basic, high processing fees, accounting is separate and additional cost with poor performance, loyalty program is separate and costs more Review collected by and hosted on G2.com.

Mike M.
MM
Owner
Small-Business (50 or fewer emp.)
"Absolute Gong Show"
What do you like best about Lightspeed Restaurant?

There is nothing to like about this software. The sales pitch is misleading and not what you get. Review collected by and hosted on G2.com.

What do you dislike about Lightspeed Restaurant?

There is nothing good about this software. Lightspeed's sales pitch misleads and is not what you get, so much so that we had to cancel our subscription to minimize the damage this software has already caused. Furthermore, they send you the hardware with the promise that you can talk to their support and have it up and running, which is invalid. I spent over $1000 on hiring a computer person with 30 years of experience, and even after the program was up and running, I made unlimited phone calls to support. Customer service is slow to respond. Despite this, the salesperson did not bring it up during the meeting. Lightspeed fails this test because we chose our POS system based on its guaranteed excellent support. One more reason for switching to Lightspeed was its credit card integration offered by the salesperson. But it not only didn't work, but it was also downright horrible.

We ended up removing the integration and went back to standalone. We continued with the following promise, seamless integration with our third-party delivery application. The integration was such a disaster that we had to cancel it to minimize the damage it had already done to our delivery rating. Lightspeed has OrderAhead (online portal) that falls short. It's terrible. Hence, we returned to our online platform. Our result is that I now have to pay close to $300 per month for a POS system when I previously paid nothing for software that offered the same functionality and was more appropriate for restaurants and bars. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Lightspeed Restaurant.

The POS at the core of everything you do.

Starting at $59.00
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Lightspeed Restaurant Features
Menu Building
Inventory Management
Employee Scheduling
Payment Gateway
Table Management
Check Adjustment
Analytics
POS
Table Management
Kitchen Ticketing