Lightspeed Restaurant Reviews & Product Details

It is easy to use for users, and has nice features for clients Review collected by and hosted on G2.com.

The L version is very basic. And printing is very poor Review collected by and hosted on G2.com.

Smart and ease of use software for all of our staff. No need to buy exclusive hardware, all hardware can be bought off the shelf and is easy to set up. Customer support is always available and we have a dedicated account manager who looks after our portfolio Review collected by and hosted on G2.com.

Took a long time for implementation and we had some teething errors over the first 6 months on implementation but were given support over the last 6 months to get us bck on track. Review collected by and hosted on G2.com.

I dont like anyting about it because nothing really works correctly and you do not have an account rep to advocate on your behalf. Even the settlements are frequently off . Review collected by and hosted on G2.com.

When we went live, we did not have a knowledgable person to help us understand and configure the system. There were many problems after we went live and the post go live support is the worst I have ever encountered. Support tickets go unresolved or unanswered for weeks. Review collected by and hosted on G2.com.

The software integration market offers a vast array of options and possibilities. Review collected by and hosted on G2.com.

It has been quite some time since we received a significant update for this software. Since the company ventured into the stock market, the pace of innovation seems to have slowed down considerably. We heavily rely on the Marketman and Xero integrations, but we've encountered numerous problems on the Lightspeed side.

Furthermore, we've been working on developing a survey app that integrates seamlessly with Lightspeed. Unfortunately, in the initial stages, we've faced API failures that have hindered our progress. What's truly frustrating is that we've noticed a significant number of users in the forums grappling with the same issues, and it appears that the company is not adequately addressing these problems. Review collected by and hosted on G2.com.

Easy to use, easy to set up, abundantly integrated with additional services. Review collected by and hosted on G2.com.

No remote access. Local server can sometimes be a pain. Database changes aren't reflected immediately. Review collected by and hosted on G2.com.

Lightspeed Pos is a good system. I would recommend it to anyone. There is an item of note. Lightspeed gift cards need to provide a gift card receipt and have the ability to provide a printed balance to our guests. It doesn't do any of these as of right now. Not a significant issue, but it does need to be addressed. Review collected by and hosted on G2.com.

Gift Card process. It's time-consuming, and you can't even provide a receipt or a balance receipt of the gift card. You have to tell the guest how much is on the card. It would be nice to give them a printout. Review collected by and hosted on G2.com.

Lightspeed is one of the deepest restaurant POS systems out there. It has lots of features that other systems lack and there's plenty of room to grow. Best of all, their support is amazing. they are very proactive about customer success and open to new feature suggestions--they'll even get in touch to let you know they implemented your ideas! Always improving, always dynamic, never static. Review collected by and hosted on G2.com.

You can't enter new products on the fly, to do this you need to sign into the back end and sometimes there's a lag before it appears in the menu. Also, since it's a bit more complex than other POS systems the learning curve is a bit high for some users. So it requires a little more training than the average POS system. Review collected by and hosted on G2.com.

The integrative system it had the most possible helpful tools we could ask for. Review collected by and hosted on G2.com.

Light speed was lacking some integrations with outside services like open table. Review collected by and hosted on G2.com.

Streamlined processes for taking orders and getting them to the kitchen through the KDS. Review collected by and hosted on G2.com.

Time clock is very basic, high processing fees, accounting is separate and additional cost with poor performance, loyalty program is separate and costs more Review collected by and hosted on G2.com.

There is nothing to like about this software. The sales pitch is misleading and not what you get. Review collected by and hosted on G2.com.

There is nothing good about this software. Lightspeed's sales pitch misleads and is not what you get, so much so that we had to cancel our subscription to minimize the damage this software has already caused. Furthermore, they send you the hardware with the promise that you can talk to their support and have it up and running, which is invalid. I spent over $1000 on hiring a computer person with 30 years of experience, and even after the program was up and running, I made unlimited phone calls to support. Customer service is slow to respond. Despite this, the salesperson did not bring it up during the meeting. Lightspeed fails this test because we chose our POS system based on its guaranteed excellent support. One more reason for switching to Lightspeed was its credit card integration offered by the salesperson. But it not only didn't work, but it was also downright horrible.

We ended up removing the integration and went back to standalone. We continued with the following promise, seamless integration with our third-party delivery application. The integration was such a disaster that we had to cancel it to minimize the damage it had already done to our delivery rating. Lightspeed has OrderAhead (online portal) that falls short. It's terrible. Hence, we returned to our online platform. Our result is that I now have to pay close to $300 per month for a POS system when I previously paid nothing for software that offered the same functionality and was more appropriate for restaurants and bars. Review collected by and hosted on G2.com.