--- title: TouchBistro Restaurant POS Reviews meta\_title: 'TouchBistro Restaurant POS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 108 reviews by the users' company size, role or industry to find out how TouchBistro Restaurant POS works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 108 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- ### TouchBistro Restaurant POS Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find the **ease of use** of TouchBistro Restaurant POS quite satisfactory for their operations. [(1 mentions)](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=2474451&qs=pros-and-cons#reviews) Users appreciate the **reliability** of TouchBistro Restaurant POS, finding it to be user-friendly and effective. [(1 mentions)](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=2474452&qs=pros-and-cons#reviews) Users report **connectivity issues** with TouchBistro, resulting in lost orders and erratic menu categorizations. [(1 mentions)](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=1802389&qs=pros-and-cons#reviews) Users find TouchBistro POS to be **overpriced bloatware** , leading to frustration with constant crashes and poor support. [(1 mentions)](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=2415884&qs=pros-and-cons#reviews) Users are frustrated with the **poor inventory management** , citing lost orders and miscategorized menu items. [(1 mentions)](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=1961884&qs=pros-and-cons#reviews) Users report a significant **lack of tracking** for orders, leading to lost data and frustrating mistakes in menu categories. [(1 mentions)](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=1961869&qs=pros-and-cons#reviews) Users report **menu categorization issues** that can lead to confusion and mismanagement of orders in TouchBistro. [(1 mentions)](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=1802322&qs=pros-and-cons#reviews) ### Top Pros or Advantages of TouchBistro Restaurant POS ##### 1. Ease of Use Users find the **ease of use** of TouchBistro Restaurant POS quite satisfactory for their operations. [ See 1 mentions ](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=2474451&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "STAY AWAY from TouchBistro if you can!" What do you like about TouchBistro Restaurant POS? Software was somewhat user friendly and worked relatively well for us. ##### 2. Reliability Users appreciate the **reliability** of TouchBistro Restaurant POS, finding it to be user-friendly and effective. [ See 1 mentions ](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=2474452&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 0.0/5 "STAY AWAY from TouchBistro if you can!" What do you like about TouchBistro Restaurant POS? Software was somewhat user friendly and worked relatively well for us. ### Top Cons or Disadvantages of TouchBistro Restaurant POS ##### 1. Connectivity Issues Users report **connectivity issues** with TouchBistro, resulting in lost orders and erratic menu categorizations. [ See 1 mentions ](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=1802389&qs=pros-and-cons#reviews) See Related User Reviews BS Becky S. Small-Business (50 or fewer emp.) 0.0/5 "Worst Company EVER" What do you dislike about TouchBistro Restaurant POS? Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st ##### 2. Expensive Users find TouchBistro POS to be **overpriced bloatware** , leading to frustration with constant crashes and poor support. [ See 1 mentions ](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=2415884&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 0.0/5 "TouchBistro is a shoddy product from a trash company." What do you dislike about TouchBistro Restaurant POS? Everything. Crashes constantly, horrible customer service, overpriced bloatware. ##### 3. Inventory Management Users are frustrated with the **poor inventory management** , citing lost orders and miscategorized menu items. [ See 1 mentions ](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=1961884&qs=pros-and-cons#reviews) See Related User Reviews BS Becky S. Small-Business (50 or fewer emp.) 0.0/5 "Worst Company EVER" What do you dislike about TouchBistro Restaurant POS? Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st ##### 4. Lack of Tracking Users report a significant **lack of tracking** for orders, leading to lost data and frustrating mistakes in menu categories. [ See 1 mentions ](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=1961869&qs=pros-and-cons#reviews) See Related User Reviews BS Becky S. Small-Business (50 or fewer emp.) 0.0/5 "Worst Company EVER" What do you dislike about TouchBistro Restaurant POS? Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st ##### 5. Menu Management Users report **menu categorization issues** that can lead to confusion and mismanagement of orders in TouchBistro. [ See 1 mentions ](https://www.g2.com/products/touchbistro-restaurant-pos/reviews?filters%5Bsentiment_snippet%5D=1802322&qs=pros-and-cons#reviews) See Related User Reviews BS Becky S. Small-Business (50 or fewer emp.) 0.0/5 "Worst Company EVER" What do you dislike about TouchBistro Restaurant POS? Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly st ## Top-Rated Alternatives [ ![Square Point of Sale](https://images.g2crowd.com/uploads/product/hd_favicon/2c901b8fb8dbe0415be49cb1f6e20a46/square-point-of-sale.svg "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ ![Toast](https://images.g2crowd.com/uploads/product/hd_favicon/d30e14b19155fd76ac383dcfab4c11f3/toast.svg "Toast") Toast 4.2/5(371) ](https://www.g2.com/products/toast/reviews) [ ![Aloha Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/45b6848cb3e51074133f320ac1c73cd1/aloha-cloud.svg "Aloha Cloud") Aloha Cloud 3.9/5(336) ](https://www.g2.com/products/aloha-cloud/reviews) [ View All Alternatives ](https://www.g2.com/products/touchbistro-restaurant-pos/competitors/alternatives) ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 2/25/2026 "STAY AWAY from TouchBistro if you can!" 0/5 What do you like best about TouchBistro Restaurant POS? Software was somewhat user friendly and worked relatively well for us. Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? We had an extremely disappointing experience with TouchBistro. From the outset, the focus felt less like a partnership and more like aggressive upselling. We were repeatedly encouraged to purchase add-on services and features that, in hindsight, we did not need. Once those additional services were purchased, there was absolutely no flexibility or willingness to offer refunds, even when concerns were raised promptly. The most troubling issue occurred when we attempted to cancel our service. We notified TouchBistro before the renewal date, yet our credit card was still charged for a full additional year of service. Despite clear communication in advance, the renewal went through anyway. When we tried to resolve the matter, reaching someone was nearly impossible. Calls and messages went unanswered for extended periods. After significant effort, I finally connected with a representative who initially stated that refunds were not offered under any circumstances. When I explained the timeline and documentation around our cancellation notice, I was then told we were in fact eligible for a refund. That refund has still not been processed and it has now been over a year. Operationally, the support experience has been equally frustrating. The “hotline” for software issues often involves long waits and inconsistent assistance. When you are running a restaurant and your POS system is critical to service, unreliable support is unacceptable. A POS provider should operate as a partner to restaurant operators. Instead, our experience felt transactional at best and dismissive at worst. Once they have your payment information, responsiveness and accountability seem to disappear. I would strongly encourage anyone thinking of signing on with TB not to, but if they do, to review contract terms carefully, document all cancellation communications in writing, and think twice before committing to long-term agreements. Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? We used the software as a POS in our taproom. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") UR Verified User in Restaurants Small-Business (50 or fewer emp.) 12/5/2025 "TouchBistro is a shoddy product from a trash company." 0/5 What do you like best about TouchBistro Restaurant POS? Nothing. It works at times, the KDS is buggy, the app crashes after almost every order is put in, integrations are expensive. Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? Everything. Crashes constantly, horrible customer service, overpriced bloatware. Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? Solves the problem of the absolute worst way to waste your money- get a TouchBistro subscription. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 inviteAI Translated BS Becky S. Owner Small-Business (50 or fewer emp.) 11/21/2024 "Worst Company EVER" 0/5 What do you like best about TouchBistro Restaurant POS? That my contract is up and I never have to deal with them again Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly started reporting as alcohol Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? The have done ZERO to fix all the issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SL Stephanie L. Small-Business (50 or fewer emp.) 4/24/2024 "Great platform" 4.5/5 What do you like best about TouchBistro Restaurant POS? I love how user friendly and intuitive the TouchBistro platform is. It requires very little training, and I can often find what I need quickly by using the help function. I've also had great experiences with customer service over the phone. I also like the fact that this integrates easily with several of the other programs we use. Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? If your main device goes down then you are not able to use the program, which has happened to me and can be frustrating, but this is a rare occurence. Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? I love how easy it is to integrate, and it also saves me a lot of time with training since it is easy to use. A quicker onboarding with new employees is very beneficial. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") EF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 4/23/2024 "Solid POS Experience" 4/5 What do you like best about TouchBistro Restaurant POS? TouchBistro is easy to set up and use. The interface is attractive and pretty intuitive - staff needs little training to be able to successfully use it. The search for item function speeds order entry - the other category organization tools are what you expect and are well designed. The room table layout and ticketing is easy to set up and using the interface for order entry is a breeze - again staff with no training can figure it out! We inherited the system when we purchased our business and after researching alternatives stayed with TouchBistro. We are in year 3 and are very satisfied. It has a lot more functionality than we use. Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? On the downside, the credit card processing integration could have more options. The initial vendor we used TSYS, had a great rate and tight. seamless integration with Touchbistro the workflow was simple, errorproof - it was very easy to process cards. Unfortunately the hardware that was available was terrible and was often broken leading to us handkey cards. There were no great alternative for a fine dining restaurant like ours so we ended up switching to Square. The integration is clunky, multistep and prone to error. TouchBistro has its own payment solution which presumably is why they are not pursuing customer satisfacation with 3rd parties. It'd be fine if their product's rate was competitive but it isn't - it's expensive. Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? The POS solution enables us to easily and accurately capture customer orders, transmit them to the kitchen for fulfillment, and process payments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 2/24/2024 "Very user friendly." 4.5/5 What do you like best about TouchBistro Restaurant POS? Touch bistro is a very intuitive system, making it very user friendly. They have excellent customer service with timely responses to questions and issues. We have only been open for 3months, so far so good! This system has made it easy for our entire staff to be on the same page and have all the information we need ti run a successful restaurant. The reports are clear and easy to access/understand. The system itself allows for clear communication between the back and front of house. We are very happy with this system. Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? The reservation app has been a bit challenging in creating the best flow for our small space making sure we are capitalizing on the most possible turns per night, but the staff has been helpful in fine tuning this. Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? Helps me stay on top of payroll reports, daily sales, reservations, and of course ordering. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ahmad Shah L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmad Shah L.") AL Ahmad Shah L. Assistant Accountant Small-Business (50 or fewer emp.) 10/10/2023 "Worst experience / They r fraud" 0/5 What do you like best about TouchBistro Restaurant POS? I have one of the worst experiences in my business career. Almost everyday I spend about 2 hours talking to TouchBistro customer service on the phone, but still they can't solve my problems. Also they r not allowing to cancel my contract with them. I am using TouchBistro from past 2months but I lost my customers, money and wasting lots of time just because of their worst system and customer servic (TouchBistro). I would never recommend TouchBistro to my friends and other ppl, bcoz I don't waht them to be in stress as i am right now Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? Dishonesty, Fraudulent, False, worst System, worst customer service. If you like your money and health then i would never recommend this system to anyone. Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? They don't help, they just charge you, Worst system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tom M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom M.") TM Tom M. Small-Business (50 or fewer emp.) 4/24/2024 "Great indipendent restaurant POS" 4.5/5 What do you like best about TouchBistro Restaurant POS? Quick, Intuative - easy to learn by staff. Good reports Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? Nothing really I would reccomend it to other business owners. Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? Taking customers orders, reporting on sales etc.. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. CEO Mid-Market (51-1000 emp.) 4/2/2024 "Streamlined and efficient POS system." 4/5 What do you like best about TouchBistro Restaurant POS? Touch bistro offers a POS system that aligns itself with how employees today interact with tech today. A familiar interface with intuitive control makes implementation easy. Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? Costly hardware and ultimately having to deal with a 3rd party for hardware issues is the one downside to Touch Bsitro Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? A simple and intuitive POS, touch bistro connects with there user through tablet familiarity which results in a shorter learning curves for staff Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RC Richard C. Small-Business (50 or fewer emp.) 2/28/2024 "Helped reduce ticket times in restaurant" 5/5 What do you like best about TouchBistro Restaurant POS? The tablets are easy to learn for front of house staff. Has helped reduce mistakes and miscommunications on food tickets. Review collected by and hosted on G2.com. What do you dislike about TouchBistro Restaurant POS? The workflow for entering tips onto the pos is cumbersome, wastes time. Review collected by and hosted on G2.com. What problems is TouchBistro Restaurant POS solving and how is that benefiting you? Mistakes in food tickets, saves time in the kitchen Review collected by and hosted on G2.com. 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