The software is the best part of this misadventure. Review collected by and hosted on G2.com.

Horrible experience with TouchBistro

We ran TouchBistro in our restaurant and it was an expensive mistake.

This company's business model is to lock you into endless contracts, and they don't follow or respect Mexican law.

They charge IVA tax but never issued a CFDI, the invoice required by Mexican law.

What the salesperson told us about cancelling is not what the contract says.

No adhesion contract registered with PROFECO, the Mexican consumer authority.

The contract names TouchBistro Inc. in Toronto as the provider, but the charges come from TouchBistro Mexico.

They changed the terms and conditions in the middle of our contract.

We cancelled in writing and on time. They refused it and kept invoicing.

The model is a 24 month lock-in with automatic renewal, and you pay the rest of the term if you want out.

Read the whole contract before you sign anything with them.

Better yet, look elsewhere.

The software is not worth the headache. Review collected by and hosted on G2.com.

Software was somewhat user friendly and worked relatively well for us. Review collected by and hosted on G2.com.

We had an extremely disappointing experience with TouchBistro.

From the outset, the focus felt less like a partnership and more like aggressive upselling. We were repeatedly encouraged to purchase add-on services and features that, in hindsight, we did not need. Once those additional services were purchased, there was absolutely no flexibility or willingness to offer refunds, even when concerns were raised promptly.

The most troubling issue occurred when we attempted to cancel our service. We notified TouchBistro before the renewal date, yet our credit card was still charged for a full additional year of service. Despite clear communication in advance, the renewal went through anyway.

When we tried to resolve the matter, reaching someone was nearly impossible. Calls and messages went unanswered for extended periods. After significant effort, I finally connected with a representative who initially stated that refunds were not offered under any circumstances. When I explained the timeline and documentation around our cancellation notice, I was then told we were in fact eligible for a refund.

That refund has still not been processed and it has now been over a year.

Operationally, the support experience has been equally frustrating. The “hotline” for software issues often involves long waits and inconsistent assistance. When you are running a restaurant and your POS system is critical to service, unreliable support is unacceptable.

A POS provider should operate as a partner to restaurant operators. Instead, our experience felt transactional at best and dismissive at worst. Once they have your payment information, responsiveness and accountability seem to disappear.

I would strongly encourage anyone thinking of signing on with TB not to, but if they do, to review contract terms carefully, document all cancellation communications in writing, and think twice before committing to long-term agreements. Review collected by and hosted on G2.com.

Nothing. It works at times, the KDS is buggy, the app crashes after almost every order is put in, integrations are expensive. Review collected by and hosted on G2.com.

Everything. Crashes constantly, horrible customer service, overpriced bloatware. Review collected by and hosted on G2.com.

That my contract is up and I never have to deal with them again Review collected by and hosted on G2.com.

Literally everything. The customer service is horrible. The tablets loose and delete orders. Menu categorize randomly change so our steaks randomly started reporting as alcohol Review collected by and hosted on G2.com.

I love how user friendly and intuitive the TouchBistro platform is. It requires very little training, and I can often find what I need quickly by using the help function. I've also had great experiences with customer service over the phone. I also like the fact that this integrates easily with several of the other programs we use. Review collected by and hosted on G2.com.

If your main device goes down then you are not able to use the program, which has happened to me and can be frustrating, but this is a rare occurrence. Review collected by and hosted on G2.com.

TouchBistro is easy to set up and use. The interface is attractive and pretty intuitive - staff needs little training to be able to successfully use it. The search for item function speeds order entry - the other category organization tools are what you expect and are well designed. The room table layout and ticketing is easy to set up and using the interface for order entry is a breeze - again staff with no training can figure it out! We inherited the system when we purchased our business and after researching alternatives stayed with TouchBistro. We are in year 3 and are very satisfied. It has a lot more functionality than we use. Review collected by and hosted on G2.com.

On the downside, the credit card processing integration could have more options. The initial vendor we used TSYS, had a great rate and tight, seamless integration with TouchBistro the workflow was simple, errorproof - it was very easy to process cards. Unfortunately the hardware that was available was terrible and was often broken leading to us handkey cards. There were no great alternative for a fine dining restaurant like ours so we ended up switching to Square. The integration is clunky, multistep and prone to error. TouchBistro has its own payment solution which presumably is why they are not pursuing customer satisfaction with 3rd parties. It'd be fine if their product's rate was competitive but it isn't - it's expensive. Review collected by and hosted on G2.com.

Touch bistro is a very intuitive system, making it very user friendly. They have excellent customer service with timely responses to questions and issues. We have only been open for 3months, so far so good! This system has made it easy for our entire staff to be on the same page and have all the information we need ti run a successful restaurant. The reports are clear and easy to access/understand. The system itself allows for clear communication between the back and front of house. We are very happy with this system. Review collected by and hosted on G2.com.

The reservation app has been a bit challenging in creating the best flow for our small space making sure we are capitalizing on the most possible turns per night, but the staff has been helpful in fine tuning this. Review collected by and hosted on G2.com.

I have one of the worst experiences in my business career. Almost everyday I spend about 2 hours talking to TouchBistro customer service on the phone, but still they can't solve my problems.

Also they r not allowing to cancel my contract with them.

I am using TouchBistro from past 2months but I lost my customers, money and wasting lots of time just because of their worst system and customer servic (TouchBistro).

I would never recommend TouchBistro to my friends and other ppl, bcoz I don't waht them to be in stress as i am right now Review collected by and hosted on G2.com.

Dishonesty, Fraudulent, False, worst System, worst customer service.

If you like your money and health then i would never recommend this system to anyone. Review collected by and hosted on G2.com.

Quick, Intuitive - easy to learn by staff. Good reports Review collected by and hosted on G2.com.

Nothing really I would recommend it to other business owners. Review collected by and hosted on G2.com.

Touch bistro offers a POS system that aligns itself with how employees today interact with tech today. A familiar interface with intuitive control makes implementation easy. Review collected by and hosted on G2.com.

Costly hardware and ultimately having to deal with a 3rd party for hardware issues is the one downside to Touch Bsitro Review collected by and hosted on G2.com.