--- title: CAKE POS Reviews meta_title: 'CAKE POS Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how CAKE POS works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 39 scale: '5' date_modified: '2026-06-24' parent_category: name: Restaurant url: https://www.g2.com/categories/restaurant --- # CAKE POS Reviews **Vendor:** Mad Mobile **Category:** [Restaurant POS Systems](https://www.g2.com/categories/restaurant-pos) **Average Rating:** 4.8/5.0 **Total Reviews:** 39 ## About CAKE POS CAKE’s restaurant point-of-sale system is your ultimate partner in running smoother, faster, more profitable operations. Our integrated hardware and software are built for the pace of hospitality, helping you serve more guests, increase sales, and keep every order accurate from counter to kitchen. We embrace AI to streamline workflows, surface real-time insights, and automate the busywork that slows teams down. The result: smarter decisions, faster service, and a restaurant that runs with effortless precision. And with our 24/7/365 white-glove support, you can stay focused on what you do best. Because running a restaurant is a piece of CAKE when you have the right POS system by your side. ## CAKE POS Pros & Cons **What users like:** - Users love the **cloud-based accessibility** of CAKE POS, enhancing convenience and customer engagement in their operations. (1 reviews) - Users praise the **customer support** of CAKE POS, highlighting its ease of use and cloud-based accessibility. (1 reviews) - Users appreciate the **ease of use** of CAKE POS, finding it straightforward and efficient for daily operations. (1 reviews) **What users dislike:** - Users find CAKE POS has an **unfriendly interface** , making it challenging for first-time users to navigate. (1 reviews) ## CAKE POS Reviews ### 1. It was amazing, I never knew it until a friend recommended it an I will as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Jurgen K. | Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about CAKE POS?** The upsides of using this point of sale is the ease of use, cloud-based accessibility, customer-focused tools. Its amazing what it does. **What do you dislike about CAKE POS?** Honestly in my opinion it is as good as it gets. It can be a bit more friendly use of people that don't know or its a first time using it. **What problems is CAKE POS solving and how is that benefiting you?** It definitely helps in the busy times. And it does get easier in the long run to use it. ### 2. solid customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Diane S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2022 **What do you like best about CAKE POS?** CAKE has well trained help desk technicians, who understand the system, service issues, and the need to resolve them in a speedy manner. They listen, and are willing to help to get the issue resolved quickly. **What do you dislike about CAKE POS?** Although support service is available 24/7, there is sometimes a language barrier with the after hours support. **What problems is CAKE POS solving and how is that benefiting you?** I am not currently using the CAKE system ### 3. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Leslie J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2019 **What do you like best about CAKE POS?** This is my 3rd POS and by far, my favorite. It is so user friendly, easy to learn, easy to add or change items or prices or virtually anything. The reports are easy to read and make perfect sense. The fact that they take the Credit Card fees out of each deposit is a Godsend! No more massive payment at the first of the month, when everything else comes out! I love this system!! **What do you dislike about CAKE POS?** I wish the reports would be able to tell me exactly what my alcohol sales were without me having to add each individual item up and I with the monthly sales report would show me how much my tax exempt sales are. Also, I wish my staff could add their starting banks into the system everyday and have their Z report add that amount back in as funds they owe. **Recommendations to others considering CAKE POS:** This is the easiest system out there and their support is phenomenal! **What problems is CAKE POS solving and how is that benefiting you?** I can look at my sales and know exactly what they are, without having to add this or subtract that! I no longer have to create readable reports off the reports I’m getting. These reports give me what I need with the exception of my tax exempt sales ### 4. Genuine Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** Lucio P. | Program Manager, Civic & Social Organization, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about CAKE POS?** I enjoy the sleek design of the system and user-friendly options. **What do you dislike about CAKE POS?** It was difficult to set-up, and costly if I wanted the option to have it done for me. The cables are either too long or short and messy under the counter. If I want next-day deposit there is an additional cost--no thanks. I stopped processing payments on this system and used a third-party as it is cheaper and faster. I also think it is absurd that if I would like to use giftcards, there is a costly fee to purchase and maintaine the cards even if they are not being sold. I consider this price gouging as CAKE still receives a percentage of the consumers purchase. **Recommendations to others considering CAKE POS:** I would really consider the size of the restaurant, Needs and Wants, Specific traits that would tailor the system. (I provided input for a year and have not seen it implemented, so it does not heavily fit my restaurant needs). If you are thinking of doing giftcards, there is a high cost to have the "software" let alone the card fee to use the giftcard feature. **What problems is CAKE POS solving and how is that benefiting you?** Helps ensure speedy sales, and convenience. ### 5. A great partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Carol S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2019 **What do you like best about CAKE POS?** The simplicity of Cake can't be beat when compared to other POS systems. The Dependability and quick response time for any changes or issues I need help with from their support team is great. **What do you dislike about CAKE POS?** Not sure if it is a dislike, since we are using the tablets and haven't used one but would rather see/try a hand held size order platform rather than a bulky IPad/tablet. **Recommendations to others considering CAKE POS:** Really pay attention to how detailed a system can get as well as the support that comes with it. Look at what your costs are after the honeymoon period! You get so much more with Cake than other vendors offer. A Great and smart investment for your business. **What problems is CAKE POS solving and how is that benefiting you?** The ability to accept payments when internet is down. Mis-communications between FOH and BOH on order requests. My FOH staff being able to put in customized requests at the touch of a button vs spending several minutes typing out notes which also slows down the BOH. **Official Response from Michelle Marguth:** > Thanks so much, Carol, for your wonderful review! We pride ourselves on our ease of use and support team, so glad to hear that you have found CAKE to be top-notch! Thank you for your feedback about the tablets, I will definitely be passing that on to our Product team. Also great to hear that offline payments and miscommunications between front and back of house have improved since using CAKE. We appreciate you and your feedback and are so glad you chose to partner with us. ### 6. Don't make a mistake....choose Cake **Rating:** 5.0/5.0 stars **Reviewed by:** Mike K. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about CAKE POS?** Solid performing OS and hardware. Unlike many competitors the larger screen provide for a solid surface while typing in commands. This might not seem important but in a fast casual context this tiny feature equals expedited ordering. **What do you dislike about CAKE POS?** The 3rd party additions are nice but native apps always mean easier solutions if and when there are problems. For instance inventory management and BOH order display screens. **What problems is CAKE POS solving and how is that benefiting you?** Cake has solved our downtime problems by not ever being down. Customer support is second only to Apple. The benefits from no downtime is reappropriation of time, energy and resources to those things that have a return mean better bottom line. ### 7. A great and easy to use POS, with plenty of options. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | General Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about CAKE POS?** Cake is a simple and easy to use POS. On the server/bartender side of things my new staff members are usally able to pick up the system on their first day and use it, and have detailed and advanced knowledge within their first week. I hardly do any training as the online resources and ease of use do not require me to have to sit their and explain or review features with staff. On the back end of things, I really like how easy it is to customize the features to the needs of our establishment, and the reporting and revenue centers have made my accounting much easier. When we were shopping for cake, the sales rep told us that the system is designed to be updated and we should see constant improvements and new features. I can honestly say Cake has stood behind this statement, we have seen in our two years of ownership, a number of updates, new features, and improvements to the system. The customer support is just a phone call away, I have never been on hold for hours, never had an issue go unresolved, and never had a bad customer service representative. **What do you dislike about CAKE POS?** Cake has very few drawbacks in my book. Some of the features may not be as expansive as other systems on the market, but customer support is good about helping you to figure out ways to accomplish what you want. Some of the features I have felt were missing, were actually addressed in updates over the last two years, so who knows what the future holds. Other than features, the reporting information does have some limitations as far as how detailed you can go, and some aspects of the menu design and order implementation are not as detailed or a customizeable as I would like. However, please note these are all really nitpicks of the POS, as no system is perfect, I really don't see these as things that would keep anyone from being able to use this system to operate their business. **Recommendations to others considering CAKE POS:** I would say if you are thinking of using cake, find someone with the system and spend a day watching it in action. **What problems is CAKE POS solving and how is that benefiting you?** Cake has helped in 3 major ways over our last POS. 1. The order entry is much faster and easier for our staff and I can see this has helped our hourly numbers, we now do more sales in an hour more consistently than with our previous system. 2. The reporting has greatly helped my relationship with the owners. As a GM is was difficult to explain and produce easy and quick reports for the owner, with cake the owners have their log in info, and can get whatever sales and revenue information they want, from their phone or cpu anywhere! 3. Online ordering is a breeze for customers, and the orders flow seamlessly into cake and they are easy for our staff to process. This has been a great boost to our numbers and made our customers happy! **Official Response from Michelle Marguth:** > Hi Chris - Thank you so much for your kind review! We strive to make sure CAKE truly is simple and easy to use, and we are so glad to hear that you agree. As you stated, we are always working to upgrade and improve our Point of Sale based on customer feedback, and it's great to hear that some of those were ones that you suggested. Thanks for being a customer and please let us know how we can continue to improve. ### 8. Cake product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Marty N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2019 **What do you like best about CAKE POS?** We have used several platforms for our restaurant and café locations. Our business model of a vestal platform that we can customize to our needs is a must. We also wanted something that was user friendly, good technical support and affordable. Cake has fit our needs and was affordable as well. **What do you dislike about CAKE POS?** I would suggest better inventory features. It will keep track of sales but would love a hand held or Ipad we could walk into kitchen and do inventory from. It will need ability for recipe building so when you sell a sandwich it knows everything it will take from your inventory to make. **Recommendations to others considering CAKE POS:** I would suggest CAKE products to any cafe or food service vendor. **What problems is CAKE POS solving and how is that benefiting you?** We love the employee time clock feature and the back of the house reports. It also is easy to navigate and staff can find and ring items quickly. **Official Response from Michelle Marguth:** > Hi Marty - Thanks so much for your 5-star review. After having experience with several different platforms, we are so glad that you chose CAKE! We appreciate your feedback about improving inventory features. We do partner with other companies for more robust inventory management, but I will definitely share your feedback with our Product Team to see if we can incorporate more inventory features into the POS. Thanks again, Marty, for your business and for being a loyal customer. ### 9. Perfectly designed for Pub use! **Rating:** 5.0/5.0 stars **Reviewed by:** Katrina P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2019 **What do you like best about CAKE POS?** Cake POS is extremely helpful in the reports you can generate. It really gives you a great overall look at your business's performance. Also, the customer service is amazing. They are always just a phone call away! **What do you dislike about CAKE POS?** Honestly, there is not much I don't like about using Cake POS. I have used many different systems, and this, by far is my favorite. **Recommendations to others considering CAKE POS:** I feel that Cake POS is easy to learn, navigate, and to teach on the fly. If you have used any other systems in the past, you'd see how easy it is to learn! **What problems is CAKE POS solving and how is that benefiting you?** I love how I am able to check in on my mobile device, no matter where i am, I can add/delete or update a menu item from my phone. It makes me feel connected when I am not able to be at the Pub. **Official Response from Michelle Marguth:** > Thanks, Katrina, for your 5-star review! From reporting to customer service, sounds like CAKE has been a great fit - and coming from someone who has used multiple systems, this is such a compliment. ### 10. so pleased **Rating:** 5.0/5.0 stars **Reviewed by:** sherri m. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about CAKE POS?** I worked and programmed register systems for over 30 years and I have been so pleased with working with CAKE.. The company and its people are very knowledgable and helpful in every situation. They are quick to resolve any issue that arises. The system itself is so easy to navigate and program. I couldn't have picked a better system. Also very well priced and dependable. We never had any issues with this system. **What do you dislike about CAKE POS?** I do not have any complaints or dislikes to list for CAKE **Recommendations to others considering CAKE POS:** It is the best choice. I was told to use Square but I was never contacted by them after i filled out a questionaire. I am very thankful i wasn't. CAKE has been the best system I have worked with in 30 years **What problems is CAKE POS solving and how is that benefiting you?** The ease of this system is amazing. Employees can learn it so quickly and the programming is a breeze. **Official Response from Michelle Marguth:** > Thanks so much, Sherri, for your kind review! Wow, 30 years programming registers, such a huge compliment coming from you. We do our best to listen to our customers and always make improvements, so happy to see that our efforts are paying off. Thank you for being a customer, we appreciate you! ### 11. Great system **Rating:** 5.0/5.0 stars **Reviewed by:** Kenny S. | Self Employed, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2019 **What do you like best about CAKE POS?** Cake has a lot of functions that allow us to easily track every aspect of our business and inventory. The system is very easy for our staff to use and requires very little training. **What do you dislike about CAKE POS?** I needed a system that resets at every 14 tickets. Cake does not do that. I went on researching tons of register company’s and none of them have that option. I had reached out to cake about it again and the called me a couple weeks ago and it’s being implemented now!! **What problems is CAKE POS solving and how is that benefiting you?** I’ve been able to raise my business 400% and don’t think it would of been achievable with another system. ### 12. Customer service is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Sue Ann L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2020 **What do you like best about CAKE POS?** Information gathered is easy to find and use **What do you dislike about CAKE POS?** That it doesn’t integrate fully with Orca **Recommendations to others considering CAKE POS:** Of all the POS systems I have used Cake has been the easiest and most helpful. **What problems is CAKE POS solving and how is that benefiting you?** We have kept a tighter watch on inventory and it’s cut back on the ability to skim off the top ### 13. User friendly, Helpful, and Polite **Rating:** 5.0/5.0 stars **Reviewed by:** Caralyn W. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2019 **What do you like best about CAKE POS?** Ease of use. Currently training 50+ employees and they are learning the execution quickly! Support is helpful and patient with us and helps walk us through the steps without being there. Ashley Udell listens to me at all times and really treats me with respect. **What do you dislike about CAKE POS?** some delays in processes - such as not able to split a check for some time. With that said, updates come eventually and the support team is always willing to hear suggestions. **Recommendations to others considering CAKE POS:** Do it - a great experience and I'm extremely happy we switched over. So easy to use and updates can be made quickly on the admin portal. **What problems is CAKE POS solving and how is that benefiting you?** Quick set up and ease of service. We really enjoy this system. Cost of the product is affordable too. Truthfully I feel like I am a respected client and that my opinion matters. That is a huge benefit to me as my needs are usually met in a timely manner. **Official Response from Michelle Marguth:** > Hi Caralyn - thanks so much for the review! From easily training 50+ employees to support, we are so happy that you are finding value in CAKE. ### 14. Best system I've used in 25 yrs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2019 **What do you like best about CAKE POS?** Cake was extremely user friendly, not only for servers and bartenders, but for Management functions and programming. The tech support line was aleays answered in a timely fashion, as I never waited for over 2 minutes for support. The problems were fixed easily and I never got off the phone without a solution. **What do you dislike about CAKE POS?** Still developing some software to take the system to the next level. **What problems is CAKE POS solving and how is that benefiting you?** Cake is also the CC processor, so no need for extra terminal add ons. Also has gift cards that can be utilized through the system. ### 15. You Can Have Your Cake & Eat it Too **Rating:** 4.5/5.0 stars **Reviewed by:** Sandy K. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2019 **What do you like best about CAKE POS?** The online ordering ability for our customers and the ease of menu additions and edits **What do you dislike about CAKE POS?** The ability to run reports for a 6mo or 1yr timeline. Have to do monthly or 3 mo report which is more time consuming. Would love a direct app for the online ordering. Link does not work for all of our customers and it is a turn off for those who are more challenged. **What problems is CAKE POS solving and how is that benefiting you?** No current problem. Have used POS systems before. Cake is a little behind on getting upgrades to the point of where some POS systems are or have been for a while. But am glad that they are working to get there - just wish timelines were sooner. ### 16. Best POS I have used in the past 10 years. **Rating:** 5.0/5.0 stars **Reviewed by:** Manh N. | General Manager & IT Guy, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2019 **What do you like best about CAKE POS?** Simplicity and easy on the eyes interface. **What do you dislike about CAKE POS?** The only thing I can think of is a minor issue that doesn't happen often. If the router (cradlepoint) were to lose power for any reason, the POS can't be used at all until the router turns back on. **What problems is CAKE POS solving and how is that benefiting you?** I don't have any problems I am trying to solve. Benefits wise, I have a saved a lot of time doing the same things I would do on other POS like Micros or Leebro. **Official Response from Michelle Marguth:** > Thanks, Manh, for your 5-star review! We strive to be simple and easy to use while packing all the features you need, so great to hear that CAKE has been working for you. Thank you for your feedback about what happens when you have power issues, this should not be the case - please reach out and we can help walk you through this! We are happy to hear that you have found CAKE saves you time compared to competitors, we appreciate your business. ### 17. Very satisfied with cake **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole C. | General Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2019 **What do you like best about CAKE POS?** Easy to navigate, color coordinated, and simple to teach to others. Customer support is always fast and helpful. All around good experience. **What do you dislike about CAKE POS?** There is no way to mark gift certificate sales **Recommendations to others considering CAKE POS:** I purposefully asked my employer to implement cake in our restaurant because of its ease. Definitely try it out. **What problems is CAKE POS solving and how is that benefiting you?** Nothing currently. The benefits I have realized range from quick service, to constant bug fixes and updates **Official Response from Michelle Marguth:** > Hi Nicole, thanks so much for the review! Easy to navigate, simple, and great customer support - happy to hear it's been an all-around good experience! We hear you on the gift certificate sales, thanks for letting us know, I'll relay that to the product team. We appreciate you asking for CAKE specifically, and so happy to hear it's working out. Thank you! ### 18. Cake after 2 years **Rating:** 5.0/5.0 stars **Reviewed by:** Jed W. | Owner/Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2019 **What do you like best about CAKE POS?** Ease of use for the staff. Great administration control from off site. Customer service is very responsive. **What do you dislike about CAKE POS?** The system was based on a grab and go and self check out type food service. Cake has been working on offering more options that a full service restaurant needs. Some of these things like an "86" list are yet to be offered. Cake has said that they are working to offer more features to full service restaurants. **Recommendations to others considering CAKE POS:** Easy to transition from other point of sale systems **What problems is CAKE POS solving and how is that benefiting you?** Ease of use away from the restaurant on a PC or mobile device, I can see the numbers at all times **Official Response from Michelle Marguth:** > Thanks so much, Jed, for your 5-star review! Ease of use and great customer service are something we strive for, so glad to hear you've found it to be helpful for you. We hear you on the full service features, we are adding more of these with all future releases so hold tight! If there is anything you can think of that we can do to improve, definitely share that with us and we will do our best to incorporate these features. Thanks so much for being a customer and growing with us. ### 19. CAKE POS is a piece of cake! **Rating:** 5.0/5.0 stars **Reviewed by:** Diana G. | Front Line Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2019 **What do you like best about CAKE POS?** The CAKE POS is very easy to use. The system is intuitive and easy to teach new users! The tech support is AMAZING and always very quick to respond! **What do you dislike about CAKE POS?** Sometimes the communication is forced, trying to resolve things at the CAKE persons time scale rather than my own. **What problems is CAKE POS solving and how is that benefiting you?** The CAKE system has helped to streamline my menu and drive consistency between the front and back of house. ### 20. From the very beginning Cake has been extremely helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Danielle D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2019 **What do you like best about CAKE POS?** Their customer service is top notch, their system is so easy to follow! Everything you do you can find a report for. It is all so simple! **What do you dislike about CAKE POS?** You cannot offer more than one reward at a time! **What problems is CAKE POS solving and how is that benefiting you?** Outside of the POS apart itself, It has helped with my own tracking and reports and that is important to me ### 21. Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2019 **What do you like best about CAKE POS?** Ease of use. The CAKE program is very to navigate and set up for you restaurant's use. Also the program is very easy to train employees on. Order pads are great as well, they have improved the staff performance and the customers experience. **What do you dislike about CAKE POS?** There is no option to remove the tax from a sales transaction. You have to have to separate item keys that are set up as tax exempt. **What problems is CAKE POS solving and how is that benefiting you?** One of the best benefits has been remote access. While away from the restaurant, you still monitor and access the CAKE program. ### 22. Cake Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny Smith S. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2019 **What do you like best about CAKE POS?** We are new to the restaraunt industry and Cake has made this transition really easy for us. We love this system. **What do you dislike about CAKE POS?** There are only 2 things that I think Cake could improve on: I would like to be able to run any report for any time period. (I believe this is something that they are already working on) I would also like my next day funding to my bank to come in the morning. **Recommendations to others considering CAKE POS:** Cake will make your life much easier. **What problems is CAKE POS solving and how is that benefiting you?** The reports I pull make may accounting very easy. ### 23. Easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2019 **What do you like best about CAKE POS?** We love how easy is it to use the system and how efficient it is at pulling reports to do payroll, sales analysis, and menu analysis. We would definitely recommend this product to anyone who was wondering about it! **What do you dislike about CAKE POS?** We dislike the fact that they have changed the reports interface. They are still easy to manage but we liked the older version better. But they are working on solving it. **What problems is CAKE POS solving and how is that benefiting you?** We definitely have solved price consistency since getting the POS system. And we have also realized we were losing a lot of money without it. **Official Response from Michelle Marguth:** > Thanks so much for your kind review! So happy to hear you would recommend us to others, that's definitely the highest compliment. Sounds like you have some feedback that you have already passed on about the new reports interface, please let us know if there is anything else we can help with here, we love hearing and learning from our customers. ### 24. Owner of restaurant- **Rating:** 5.0/5.0 stars **Reviewed by:** Paula M. | Owner/VP/Secretary, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about CAKE POS?** User friendly, upgrades are always useful and easy to implement. Customer service is amazing. **What do you dislike about CAKE POS?** The system may slow is down a bit when bar customers are ordering single drinks in a large group. Other benefits outweigh this **What problems is CAKE POS solving and how is that benefiting you?** Reporting function is very useful. Am able to make business decisions based on accurate sales data. Add and remove items based on usage and keep track of most profitable items. **Official Response from Michelle Marguth:** > Thanks so much for your review, Paula! So happy to hear you've found CAKE user-friendly with valuable upgrades and amazing customer support. We appreciate your feedback about ordering single drinks, haven't heard that one so will make sure the product team is aware. We love hearing that CAKE reporting is making a real difference in your business, thanks so much for being a customer! ### 25. Awesome point of sale! **Rating:** 5.0/5.0 stars **Reviewed by:** Douglas R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 02, 2019 **What do you like best about CAKE POS?** Cake is a very simple POS to use and you can make changes to your menu very easily. **What do you dislike about CAKE POS?** Sometimes the system will bog down a little bit and it takes a little bit longer to process an order. **Recommendations to others considering CAKE POS:** I would recommend this POS to anyone who is thinking of opening up or is having issues with an existing POS system. **What problems is CAKE POS solving and how is that benefiting you?** We were paying too much for credit card processing with a very complicated bill every month, I like the flat 2.5% fee we pay on all transactions. **Official Response from Michelle Marguth:** > Thanks, Douglas, for the awesome review! Simple and easy to use are what we are going for, and we are so glad you agree. ### 26. TOP NOTCH Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christina D. | Operator, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about CAKE POS?** I can't say enough good things about the Customer Service from Cake, specifically from Lou Arden Gregory. **What do you dislike about CAKE POS?** The only thing I dislike would be the connectivity issues which are a wifi issue for my space. Nothing to do with Cake itself. **What problems is CAKE POS solving and how is that benefiting you?** Reporting and efficient order taking ### 27. Cake pos is very informative and user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonja S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about CAKE POS?** It has provided me the tools to run my restaurant in an efficient manner. I have learned more detailed info on my sales for menu items. **What do you dislike about CAKE POS?** Having to put in a personal code each time to place an order. **Recommendations to others considering CAKE POS:** I recommend Cake point of sale for anyone in the restaurant industry. It truly helps with finding out what is going on internally in the business. **What problems is CAKE POS solving and how is that benefiting you?** Getting detailed info on sales of menu items so I can see what is selling more. **Official Response from Michelle Marguth:** > Thanks so much for your kind review, Sonja! We appreciate you recommending CAKE to anyone in the restaurant industry and that CAKE helps you run your business efficiently. ### 28. REstaurant owner - using Cake for almost a year **Rating:** 5.0/5.0 stars **Reviewed by:** Greg R. | Vice President & Chief Marketing Officer, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about CAKE POS?** Tracking items sold per shift in order to get a handle on menu items that may need to be changed, how specials were received, etc. **What do you dislike about CAKE POS?** Could use a few more short-cuts for bar (less clicks per transaction) **What problems is CAKE POS solving and how is that benefiting you?** It eliminated the need for a separate time clock, and makes accounting much easier with reports. **Official Response from Michelle Marguth:** > Thanks so much, Greg, for your 5-star review! Great to hear that tracking items sold per shift is helping inform your business and that reporting and accounting is much easier. We appreciate hearing your feedback on bar short-cuts, we recently did a big overhaul on our bar features but there is always room for improvement. Thanks for your time and for being a CAKE customer! ### 29. Upgraded POS Ststem **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2019 **What do you like best about CAKE POS?** User interface is concise and easily navigable. Product set up is straight forward. End user training is efficient. **What do you dislike about CAKE POS?** System will freeze and require a re-boot **What problems is CAKE POS solving and how is that benefiting you?** Sales volume tracking, period performance and efficient end of day management reporting. **Official Response from Michelle Marguth:** > Thanks, Andrew, for taking the time to leave us a review. Great to hear that you've found CAKE easy to use and straightforward. Sorry to hear you are experiencing issues with freezing, I'll let our Product Team know that you are having issues, as we are always making improvements with each product release. ### 30. Easy as Cake **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Owner , Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2019 **What do you like best about CAKE POS?** Very user friendly allows easy training. Reports are very he **What do you dislike about CAKE POS?** Credit card chip vs swipe can be a little confusing. Would like better interface with quick bo **Recommendations to others considering CAKE POS:** Very user friendly low cost **What problems is CAKE POS solving and how is that benefiting you?** Fewer mistakes quicker turnaround very user fri **Official Response from Michelle Marguth:** > Glad you've found everything to be...easy as CAKE :) From being user-friendly and affordable, we are so happy to help you achieve your goals. Also, appreciate the feedback about the card reader - I'll share that with the Product Team to see if there is any way we can improve here. ### 31. It's a great all inclusive system. **Rating:** 4.5/5.0 stars **Reviewed by:** Simonas K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about CAKE POS?** The system is very easy to set up. Once you set it all the other benefits, like online ordering are just a click away. **What do you dislike about CAKE POS?** I wish you could cash in and out individual employees **What problems is CAKE POS solving and how is that benefiting you?** A system that has an inclusive online ordering system is a great help. **Official Response from Michelle Marguth:** > Thank you, Simonas, for taking the time to write us a review! So happy to hear that setup and online ordering have been such a breeze. Also appreciate your feedback about cashing in and out individual employees, I'll pass that on to the product team as we always welcome customer input when planning future releases. ### 32. Everything you want and need at an affordable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Justin O. | The main burrito man, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2019 **What do you like best about CAKE POS?** All inclusive system with features that cost more with the competition. Small enough team to build and listen to us and help implement new ideas **What do you dislike about CAKE POS?** I like things being done overnight and that doesn't happen but that's mostly on me **What problems is CAKE POS solving and how is that benefiting you?** Clean and user friendly. Staff loves Cake **Official Response from Michelle Marguth:** > Thanks so much, Justin, for your review! Great to hear that you are finding features and support that is better than the competition! Let us know if there's any way we can help with things being done overnight, we want to make sure our customers are 100% happy. Thanks so much for your business, we appreciate it! ### 33. Cake review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2019 **What do you like best about CAKE POS?** Easy to use, worker, worker, owner and manager friendly **What do you dislike about CAKE POS?** There is nothing I dislike about cake, any issues are solved quickly. Maybe a more competitive payment processing fee/% **What problems is CAKE POS solving and how is that benefiting you?** Cake saves me time doing daily reports and has affiliated companies to help run my business. **Official Response from Michelle Marguth:** > Thanks so much for the 5-star review! Easy to use and nothing to dislike...we like that! Thanks for sharing and appreciate you as a customer. ### 34. Cake POS **Rating:** 5.0/5.0 stars **Reviewed by:** mark c. | owner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2019 **What do you like best about CAKE POS?** keeps you in sync with customers and sales information, realtime. **What do you dislike about CAKE POS?** there are no downsides unless you just don't us it.. it is extremely easy to use. **What problems is CAKE POS solving and how is that benefiting you?** item sales, labor cost, inventory, sales report, ipads at customers table. **Official Response from Michelle Marguth:** > Thanks so much, Mark, for your 5-star review! Love to hear that CAKE has been helping keep you in sync with customers and sales info in realtime, from anywhere! No dislikes, wow. We do our best to keep updating and improving our system to make it easy to use and help our customers' business, we are glad you agree. ### 35. User Friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Amy O. | Nutritional Services Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2019 **What do you like best about CAKE POS?** Adding/deleting buttons and getting reports is easy. **What do you dislike about CAKE POS?** Discounting! We have to discount item by item instead of group discounting. (Some of our items are non-discount items) **What problems is CAKE POS solving and how is that benefiting you?** Not really solving any problems, just a POS for our cafe. **Official Response from Michelle Marguth:** > Thanks for the review! Glad that CAKE has been easy to use and helps you run your business. I will share your feedback about discounting with our Product team, we appreciate you sharing with us as we are always making improvements to our products. ### 36. User friendly and Safe **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about CAKE POS?** Cake is user friendly and easy to teach staff and maneuver for quick entry for the waitstaff and make it extremely readable for the BOH. **What do you dislike about CAKE POS?** Not able to have sub category under the modifiers. **Recommendations to others considering CAKE POS:** Super secure and my staff and customers are very satisfied. **What problems is CAKE POS solving and how is that benefiting you?** Helps to determine what to promote specials wise and to know what is going on with my staff and the customer transactions. **Official Response from Michelle Marguth:** > So glad to hear that you've been finding CAKE so easy to use and train your staff on. Thanks for the feedback about subcategories under modifiers - I'll pass that feedback on to the Product Team to take into account for future upgrades. Happy staff and customers are what we strive for, thanks for your business. ### 37. Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about CAKE POS?** Easy to use. Easy to change things without having to do it from the back of the house. **What do you dislike about CAKE POS?** Not being able to change or 86 sides. **Recommendations to others considering CAKE POS:** Watch cake university **What problems is CAKE POS solving and how is that benefiting you?** Easier for me to navigate. Additions to the menu are a breeze. **Official Response from Michelle Marguth:** > Thanks for the 5-star review! Easy to use and easy to make changes - sounds like CAKE has been making it easy for you. Thanks for the feedback about being to change/86 sides - I'll relay this back to our product team. Thanks for being a customer and keep an eye out for new updates and improvements coming your way. ### 38. Easy system with a lot of reports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2019 **What do you like best about CAKE POS?** Almost any change is just a couple of clicks and done. **What do you dislike about CAKE POS?** Can’t think of anything I would say is a diskike **What problems is CAKE POS solving and how is that benefiting you?** Accurate reporting of all types of sales **Official Response from Michelle Marguth:** > Thanks so much for the review! Making changes and getting reports is always easy with CAKE, so glad you agree. ### 39. Customer service is excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2019 **What do you like best about CAKE POS?** Customer service The support you receive is incredible **What do you dislike about CAKE POS?** Not as user friendly on some items as would like **What problems is CAKE POS solving and how is that benefiting you?** Book keeping and reposts and payroll **Official Response from Michelle Marguth:** > Thanks so much for the review! We are available 24/7/365 to help your business and are so glad that we have been able to help you. Please let us know how we could improve being user-friendly on certain aspects, we often incorporate feedback from customers into future product updates, so would love to learn more. ## CAKE POS Discussions - [Is Cake compatible with ADP software?](https://www.g2.com/discussions/13383-is-cake-compatible-with-adp-software) - 1 comment, 1 upvote - [When will you be offering an app instead of a website for logging into the account?](https://www.g2.com/discussions/13111-when-will-you-be-offering-an-app-instead-of-a-website-for-logging-into-the-account) - 1 comment, 1 upvote - [View CAKE POS pricing details and edition comparison](https://www.g2.com/products/cake-pos/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+15%3A33%3A58+-0500&secure%5Bsession_id%5D=e6209ace-8b69-46d8-85dc-910b2817391a&secure%5Btoken%5D=da630d9639594a64c7b9f976c0c986939c87255a646b89bbb0dcb906a4139071&format=llm_user) ## CAKE POS Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Checkmate](https://www.g2.com/products/car-part-com-checkmate/reviews) - [DAVO Sales Tax](https://www.g2.com/products/davo-sales-tax/reviews) - [DoorDash Commerce Platform](https://www.g2.com/products/doordash-commerce-platform/reviews) - [eCard](https://www.g2.com/products/ecard/reviews) - [Epson Managed Print Services](https://www.g2.com/products/epson-managed-print-services/reviews) - [Epson TrueKDS](https://www.g2.com/products/epson-truekds/reviews) - [Fisherman](https://www.g2.com/products/fisherman/reviews) - [Paytronix CXP](https://www.g2.com/products/paytronix-cxp/reviews) ## CAKE POS Features **Administration** - Menu Building - Inventory Management - Employee Scheduling - Accounting - Reporting & Analytics - Loyalty Management **Meal Service** - Payment Gateway - Table Management - Check Adjustment - Kitchen Tickets - Takeout & Delivery ## Top CAKE POS Alternatives - [Toast](https://www.g2.com/products/toast/reviews) - 4.2/5.0 (352 reviews) - [Square Point of Sale](https://www.g2.com/products/square-point-of-sale/reviews) - 4.6/5.0 (1,182 reviews) - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) - 4.8/5.0 (1,282 reviews)