Best Live Chat Software - Page 6

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

Storylane

Killer demos for every stage of buying. Storylane is the #1 rated demo automation platform for B2B marketing, sales, and presales teams. Trusted by 5,000+ companies, Storylane gives every team the demos they need and the AI sales agent to convert them. 1/ Demo Suite: Demos built for every channel, every conversation Build, personalize, and share interactive product demos across every stage of the buying journey. Interactive Demos: Create product demos in minutes using screenshot, video, or HTML capture. Personalize with one-click editing, add AI-generated voiceovers and avatars, and translate into 25+ languages. Embed on your website, attach to emails, share as leave-behinds, present at conferences, and more. Sandbox Demos: Stable, responsive product environments for live calls and POCs. No engineering, staging setup, or data injection needed. Hubs: One destination for everything your buyers need: interactive demos, product videos, and sales collateral, complete with choose-your-own-interest screens, engagement tracking, and champion identification. 2/ RepX Chat: Turn your website into your best sales rep Conversational sales agents trained on your product documentation and sales resources. RepX handles discovery, qualifies prospects, and hands off sales-ready accounts to your team 24/7. AI video & voice: Conversational agents that engage visitors around the clock in the kind of interaction people actually stay for. Discovery questions: Asks the questions your top SDRs would (pain points, timing, budget, decision makers) and shares context with your team. Qualification workflows: Define the criteria; RepX handles the routing every time, without a rep in the room. Storylane is built for every team in your GTM engine 1/ Marketing: Convert website visitors into qualified leads, improve pipeline from inbound traffic, generate demand at events 2/ Sales: Share demo leave-behinds to accelerate deals, multi-thread deals with personalized content, run live calls without technical risk 3/ Presales: Scale demo output without engineering lift, personalize environments at scale 4/ CX & Product: Onboard customers faster, drive feature adoption, reduce support load with interactive walkthroughs Why teams choose Storylane: Loved for ease-of-use, trusted for rapid innovation, and proven across the entire GTM engine. #1 rated on G2 in demo automation with a 99/100 satisfaction score.

Average Rating: 4.7/5.0

Total Reviews: 1,635

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How Do G2 Users Rate Storylane?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind Storylane?

  • Seller: Storylane
  • Company Website:
  • Year Founded: 2021
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    79 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Marketing Manager, Product Marketing Manager
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 48% Small, 42% Medium

What Do G2 Reviewers Say About Storylane?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Storylane, finding it intuitive and perfect for creating engaging demos.
  • Users highlight the intuitive demos that enhance user experience, making it easy to create and share insights.
  • Users praise the easy creation of interactive demos with Storylane, enhancing engagement and simplifying the onboarding process.
  • Users appreciate the intuitive design of Storylane, enhancing ease of use and boosting collaboration between teams.
  • Users praise the ease of creation with Storylane, highlighting its quick setup and seamless user experience.
Cons
  • Users express frustration with limited collaboration and embedding options for demos in Storylane, affecting usability.
  • Users experience demo issues including misalignment of actions, difficulty adding resources, and complexity in screen management.
  • Users find limited customization options in Storylane, hindering the ability to create complex or branded demos effectively.
  • Users face editing difficulties in Storylane, struggling with step movement, resource integration, and gating limitations.
  • Users find that customization options are limited, particularly for complex use cases and highly branded demo experiences.

What Are Recent G2 Reviews of Storylane?

What Are G2 Users Discussing About Storylane?

SleekFlow

SleekFlow is an AI suite for revenue-driving conversations. Trusted by over 7,000+ businesses across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

Average Rating: 4.6/5.0

Total Reviews: 200

How Do G2 Users Rate SleekFlow?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Lead Development: 8.5/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.1/10 (Category avg: 8.1/10)

Who Is the Company Behind SleekFlow?

  • Seller: SleekFlow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    204 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Founder
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 74% Small, 20% Medium

What Do G2 Reviewers Say About SleekFlow?

AI-generated summary from verified user reviews

Pros
  • Users find SleekFlow's interface easy to use, allowing quick onboarding and a seamless multi-channel chat experience.
  • Users value the fast and reliable customer support of SleekFlow, enhancing their overall experience and satisfaction.
  • Users value the automation features of SleekFlow, enhancing efficiency with follow-ups and seamless Shopify integration.
  • Users commend SleekFlow for its effective collaboration tools, enhancing team communication and operational efficiency across multiple channels.
  • Users appreciate the helpful support from SleekFlow's team, ensuring a smooth and efficient experience during onboarding.
Cons
  • Users find the missing features in SleekFlow limit functionality and hinder user experience across the platform.
  • Users find the pricing to be overly high, limiting access to essential features for smaller teams and solopreneurs.
  • Users find the limited features particularly challenging, especially for those needing advanced tools and analytics.
  • Users find messaging issues with SleekFlow, including limitations on WhatsApp automated responses and user interface challenges.
  • Users report a slow loading experience with SleekFlow, causing delays in message access and overall functionality.

What Are Recent G2 Reviews of SleekFlow?

What Are G2 Users Discussing About SleekFlow?

Help Scout

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.

Average Rating: 4.4/5.0

Total Reviews: 423

How Do G2 Users Rate Help Scout?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.1/10 (Category avg: 8.1/10)

Who Is the Company Behind Help Scout?

  • Seller: Help Scout
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Boston, MA
  • LinkedIn® Page: www.linkedin.com
    290 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 33% Medium

What Do G2 Reviewers Say About Help Scout?

AI-generated summary from verified user reviews

Pros
  • Users love the user-friendly interface of Help Scout, making navigation and team management seamless and efficient.
  • Users value the intuitive interface and seamless communication features of Help Scout, enhancing team collaboration and efficiency.
  • Users appreciate the helpfulness of Help Scout for team management and efficient customer support tracking.
  • Users praise the exceptional customer support of Help Scout, noting its efficiency and reliability in resolving queries.
  • Users appreciate the easy-to-use knowledge base of Help Scout, empowering customers to find solutions independently.
Cons
  • Users find a lack of features in Help Scout, particularly regarding reporting and advanced analytics options.
  • Users find Help Scout's limited features frustrating, especially compared to other platforms and for advanced reporting needs.
  • Users find Help Scout lacking in missing features, especially in reporting, customization, and advanced analytics options.
  • Users find Help Scout's limited customization options restrictive, hindering advanced workflows and design flexibility.
  • Users feel that Help Scout's limited functionality restricts content visibility and advanced features often require additional subscriptions.

What Are Recent G2 Reviews of Help Scout?

What Are G2 Users Discussing About Help Scout?

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Puzzel CX Platform

Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: * Unifying Processes * Centralising Data * Automating Routine Tasks * Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: * Omnichannel Cloud Contact Centre * Conversational Intelligence to analyse customer interactions and uncover actionable insights * Virtual Agents across - Chat - Email - Voice * Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: * Manual Admin * Improve First-Contact Resolution * Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day.

Average Rating: 4.5/5.0

Total Reviews: 168

How Do G2 Users Rate Puzzel CX Platform?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.1/10)
  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Co-Browsing: 5.8/10 (Category avg: 8.1/10)

Who Is the Company Behind Puzzel CX Platform?

  • Seller: Puzzel
  • Company Website:
  • HQ Location: Alna District, Oslo
  • LinkedIn® Page: www.linkedin.com
    344 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Telecommunications, Oil & Energy
  • Company Size: 51% Medium, 25% Small

What Do G2 Reviewers Say About Puzzel CX Platform?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of Puzzel CX Platform, finding it simple to navigate and configure.
  • Users value the helpful support from Puzzel's solution architect, enhancing setup and user experience significantly.
  • Users value the reliable customer support from Puzzel, facilitating easy setup and effective resource management.
  • Users value the efficiency of Puzzel CX Platform, which simplifies call management and enhances performance monitoring effortlessly.
  • Users find the user interface intuitive, enhancing their operational experience and facilitating effective team collaboration.
Cons
  • Users desire more customization options and control over features in the Puzzel CX Platform for improved performance.
  • Users seek greater customization options in Puzzel CX Platform for access numbers and reporting capabilities.
  • Users find the complexity of Puzzel CX Platform challenging, especially during initial setup and admin configuration.
  • Users find the learning curve steep for the Puzzel CX Platform, making initial setup and customization challenging.
  • Users express frustration with the limited reporting customization in Puzzel CX Platform, hindering tailored insights for their teams.

What Are Recent G2 Reviews of Puzzel CX Platform?

Zenzap

Create your own AI agents in one click to automate custom workflows across your tools, with no technical skills needed, so you spend less time on busywork and more time on the work that matters. Connect your tools, then talk to them like you talk to your team. Describe any task or process in your own words to build a custom workflow. Start on your own, then invite your team to work with the same AI agents in a group chat. The familiar, secure interface is as easy as texting, so everyone can get started instantly. Your AI agents learn from your conversations and connected tools, adapting to how you work. Organize these chats around your workflows, with dedicated conversations for topics, projects, or locations. Any message can become a task or checklist, so you can assign work to an AI agent or colleague, track progress, and see what's outstanding. Messages, files, voice and video calls all live in the same place, with recordings and searchable transcriptions so you can find what you need and catch up on conversations you missed. Company data belongs to the business rather than the individual, so chat history, files, and contacts stay off employees' personal devices and under the company's control. Admins can add or remove access in a single click, so business data does not leave when an employee does. Zenzap is GDPR, SOC 2, and ISO 27001 compliant, plus HIPAA compliant with a signed BAA for healthcare teams. Key features and value propositions include: - AI Agents: Create AI agents in one click, customized for the way you actually work. Connect your tools and collaborate with the same AI agents as your team, with no technical expertise needed. - Automated Workflows: Create custom workflows for any task or process across your tools, in your own words. Your AI agents put them into action, giving you and your team hours back. - Full Admin Control & Compliance: Add or remove access in one click. Control who can create chats, use AI agents, and see information, and what AI agents can do. - Structured Communication: Dedicated chats organized around your workflows bring your team, AI agents, and ongoing work together, so information stays easy to find. - Business-Owned Data: Chat history, files, and contacts belong to the company and stay off personal devices, with everything stored securely in the cloud. - Efficiency Tools: Voice and video calls with recordings and searchable transcriptions, plus to-dos and checklists that turn any message into tracked, assigned work.

Average Rating: 4.5/5.0

Total Reviews: 89

How Do G2 Users Rate Zenzap?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.1/10)
  • Lead Development: 6.8/10 (Category avg: 8.5/10)
  • Customization : 7.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 6.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Zenzap?

  • Seller: Zenzap
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Tel Aviv
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Owner
  • Top Industries: Health, Wellness and Fitness, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Zenzap?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Zenzap, appreciating its clean interface and efficient communication management.
  • Users appreciate the comprehensive features of Zenzap, enhancing team efficiency and communication across departments.
  • Users commend Zenzap for its excellent communication features, enhancing team interaction and support effortlessly.
  • Users appreciate the clean design and intuitive interface of Zenzap, enhancing collaboration and task organization.
  • Users value the clean and simple interface of Zenzap, enhancing focus and communication for all employees.
Cons
  • Users are missing essential features like message deletion, text formatting, and search functionality in Zenzap.
  • Users express concerns about organizational issues, noting unresponsive support and inconsistent notifications affecting their experience.
  • Users face connectivity issues, including onboarding challenges and service interruptions, impacting the overall experience with Zenzap.
  • Users find the cluttered interface and noisy notification system detract from Zenzap's overall usability and experience.
  • Users find Zenzap's interface not intuitive, leading to frustrations in navigation and accessing essential features.

What Are Recent G2 Reviews of Zenzap?

GetResponse

GetResponse is a lifecycle automation platform for businesses that want to drive more consistent, repeatable revenue across the entire customer journey. We help you move customers from first touch to first purchase, repeat purchase, and reactivation - using email, SMS, push notifications, and lifecycle automation across every stage of the customer journey With built-in deliverability, behavioral triggers, and deep integrations, you can launch faster, reduce manual work, and turn your lifecycle into a predictable revenue system. No disconnected tools. No campaign chaos. Just one system designed to move customers forward.

Average Rating: 4.3/5.0

Total Reviews: 1,123

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How Do G2 Users Rate GetResponse?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 7.7/10 (Category avg: 8.5/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.7/10 (Category avg: 8.1/10)

Who Is the Company Behind GetResponse?

  • Seller: GetResponse
  • Company Website:
  • Year Founded: 1998
  • HQ Location: Poland
  • LinkedIn® Page: www.linkedin.com
    426 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, CEO
  • Top Industries: Marketing and Advertising, Health, Wellness and Fitness
  • Company Size: 78% Small, 17% Medium

What Do G2 Reviewers Say About GetResponse?

AI-generated summary from verified user reviews

Pros
  • Users find GetResponse to be an easy-to-use platform that simplifies email marketing and campaign management effectively.
  • Users value the excellent 24/7 live customer support of GetResponse, making complex tasks much easier to handle.
  • Users value the all-in-one marketing platform of GetResponse, streamlining their workflow and enhancing campaign management.
  • Users value the user-friendly interface of GetResponse, enabling swift creation of professional email campaigns and effective automation.
  • Users highlight the user-friendly interface of GetResponse, making email building fast and efficient with drag-and-drop features.
Cons
  • Users find the learning curve for advanced features steep, making it challenging to utilize the full potential of GetResponse.
  • Users find GetResponse to be quite expensive, especially as costs rise with more contacts and advanced features.
  • Users note missing features like outdated templates, limited automation, and a less intuitive reporting dashboard.
  • Users find the limited features of GetResponse restrictive, especially for larger organizations needing advanced options.
  • Users find the pricing issues of GetResponse high compared to competitors, especially for additional automation features.

What Are Recent G2 Reviews of GetResponse?

What Are G2 Users Discussing About GetResponse?

Capacity

Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for the modern contact center, Capacity connects your enterprise knowledge, data, and systems into a single AI Knowledge Orchestration Layer. This "train once, use everywhere" approach allows organizations to power virtual agents, agent assist, and outbound campaigns from one unified source of truth, ensuring consistent and accurate answers across every channel including customers that have saved $1.5M in support costs, reduced AHT by 19%, and raised CSAT by 30%. Our Solution Suites Capacity replaces the need for 4–5 disconnected AI point solutions with an integrated end-to-end platform: AI Agent Suite (Inbound): Delivers 24/7 automated support across voice, chat, email, and SMS. Designed to deflect high volumes of repetitive inquiries, significantly reducing the cost-to-serve while improving CSAT. DSW, one of North America's largest footwear retailers, partnered with Capacity to create automated, personalized experiences across 500+ locations, saving $1.5M in support costs and improving CSAT by 30%. Agent Assist Suite: Empowers human agents during live interactions with real-time guidance, instant answers, and next-best-action recommendations. Reduces Average Handle Time (AHT) and accelerates agent speed-to-competency. Independent research shows AI guidance built from top-performer behavior lifts agent productivity 14% on average and up to 34% for the newest agents making it one of the fastest ways to close the experience gap when attrition runs high. Post-Interaction Suite: Automates manual post-call work through Automated QA, which scores 100% of interactions versus the 1–2% industry average for manual QA programs and Interaction Summaries that generate concise conversation logs for supervisors and downstream systems. Outbound Campaigns: Drives revenue by automating proactive outreach via SMS and voice. Culligan booked 3,000+ meetings within their first 60 days, including 50+ appointments over weekends, generating $650K in tied revenue without adding headcount. Why Leading Contact Centers Choose Capacity Unified Intelligence: Unlike vendors that offer siloed tools for different channels, Capacity provides one implementation, one workflow, and one dashboard. Data-Driven Design: We use conversational intelligence to analyze your existing call transcripts and chat logs, ensuring your virtual agents are purpose-built on real performance data rather than guesswork. Continuous Optimization: Our built-in Learning Loop identifies new automation opportunities and coaching needs weekly. Because 91% of AI models degrade in accuracy over time when left static, the platform is designed to get smarter with every interaction instead of quietly drifting — catching and correcting issues before they reach customers at scale. Rapid Time to Value: Leveraging a pre-trained conversational AI foundation (including proprietary LLMs, ASR, and TTS), Capacity can be deployed in weeks, not months. Proven Results: Thrasio cut QA costs by $260K annually and raised CSAT from 89% to 97% after reaching 100% interaction coverage. DSW saved $1.5M in support costs and improved CSAT by 30%. Culligan booked 3,000+ meetings in their first 60 days, generating $650K in tied revenue. By unifying the entire customer journey, from proactive outreach to post-interaction analysis , Capacity helps organizations scale efficiently, reduce operational costs and deliver exceptional service.

Average Rating: 4.7/5.0

Total Reviews: 109

How Do G2 Users Rate Capacity?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 7.8/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)

Who Is the Company Behind Capacity?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Retail
  • Company Size: 40% Medium, 34% Small

What Do G2 Reviewers Say About Capacity?

AI-generated summary from verified user reviews

Pros
  • Users find Capacity to be extremely easy to use, with intuitive features that enhance workflow and integration.
  • Users find the easy setup of Capacity to be seamless, enhancing their overall experience and efficiency.
  • Users highlight the efficiency of Capacity, noting time and cost savings through streamlined workflows and automation.
  • Users find Capacity's support team and documentation incredibly helpful, enhancing ease of use and workflow efficiency.
  • Users praise the outstanding customer support of Capacity, appreciating their proactive and helpful team for enhancing user experience.
Cons
  • Users note the complex setup of Capacity requires significant time and a dedicated implementation team to achieve success.
  • Users find the difficult setup of Capacity time-consuming, requiring dedicated efforts and a strong implementation team.
  • Users find the inadequate features of Capacity limiting, particularly lacking in asset management capabilities.
  • Users note the lack of essential features in Capacity, particularly for asset management and collaboration within the system.
  • Users find the limited features of Capacity disappointing, particularly the lack of asset management capabilities.

What Are Recent G2 Reviews of Capacity?

What Are G2 Users Discussing About Capacity?

Cue

Cue is an AI customer service platform that brings WhatsApp, Phone, email, web chat and Facebook Messenger together. Teams can manage customer conversations, handle calls and automate service workflows from one shared workspace. When customer service runs across separate tools, teams spend time switching systems, chasing information and coordinating follow-up. Customers can end up repeating themselves as an enquiry moves between channels or people. Cue brings those channels and workflows together, helping teams respond with a clearer view of the customer’s conversations and what needs to happen next. For businesses paying for overlapping messaging, calling and customer service tools, consolidation can also create an opportunity to reduce software costs and supplier administration. Every Cue plan includes unlimited seats, so bringing more colleagues into the platform does not add a seat licence fee. CONNECTED CUSTOMER SERVICE CHANNELS Manage WhatsApp, Phone, email, web chat and Facebook Messenger in one platform. Teams can organise enquiries, assign work and manage follow-up without running a separate workspace for each channel. Conversation history and customer details help colleagues pick up enquiries with greater visibility of previous interactions. PHONE ALONGSIDE MESSAGING Receive inbound calls and make agent-led outbound calls directly from Cue. A team member can follow up a messaging enquiry with a call without moving to a separate calling application. Phone supports call routing, business-hours handling, recording and automatic transcription of recorded calls. Phone Flows can guide callers through keypad menus and route enquiries to the appropriate team. Features and routing options depend on the plan and configuration. WHATSAPP FOR CUSTOMER SERVICE AND FOLLOW-UP Give teams shared access to business WhatsApp conversations, with assignment, quick replies and customer history. Use approved WhatsApp templates for proactive messages and broadcasts for one-to-many communication, subject to WhatsApp’s messaging requirements. Teams can use WhatsApp to answer enquiries, follow up appointments, request information and keep customers informed throughout a service journey. AUTOMATION AND KNOWLEDGE-BASED AI Build visual Flows to acknowledge enquiries, collect information, route work and hand conversations to a person when needed. On eligible plans, knowledge-based AI Agents answer routine messaging enquiries using information from your website and documents. This helps teams handle repetitive questions and make useful information available outside staffed hours, while keeping human handover within the service workflow. SHARED INBOX AND TEAM WORKFLOWS Manage tickets, assign conversations to agents or teams, organise work with tags and use quick reply templates for common responses. Shared visibility helps teams coordinate customer service and follow-up across departments and locations. REPORTING AND INTEGRATIONS Use reporting to understand conversation activity and service performance. Connect Cue with supported CRM, dealership management and other business systems to support relevant workflows and reduce manual work. Integration availability and implementation requirements vary. BUILT FOR SERVICE AND SALES TEAMS Cue supports businesses that need to manage customer enquiries and follow-up across channels, teams or locations. Use cases include: • Automotive: sales enquiries, service bookings, aftersales communication and customer feedback. • Education: prospective student enquiries, application follow-up and admissions communication. • Retail: product questions, delivery enquiries and aftersales support. • Customer service operations: enquiry handling, routing, routine questions and escalations. PLANS AND PRICING Cue offers Connect, Automate, Scale and Enterprise plans. Every plan includes unlimited seats, with pricing based on the plan, monthly active contacts and usage. UK plans start at £249 per month for 1,500 monthly active contacts. Phone is included across the plans, with included numbers and a monthly minute allowance. Additional calling bundles, usage, integrations and support options can affect the total cost. Prices exclude VAT; contract terms apply. Explore Cue’s plans and pricing: https://www.cuedesk.com/pricing See how Phone works within Cue: https://www.cuedesk.com/channels/phone Book a personalised demo: https://www.cuedesk.com/book-a-demo

Average Rating: 4.9/5.0

Total Reviews: 32

How Do G2 Users Rate Cue?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)

Who Is the Company Behind Cue?

  • Seller: Cue Technologies
  • Company Website:
  • Year Founded: 2015
  • HQ Location: London, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    79 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 44% Medium

What Are Recent G2 Reviews of Cue?

Customers.ai

Customers.ai is a powerful ecommerce solution that helps you identify your website visitors and reconnect with them through email and ads. It turns anonymous visitors into real leads by capturing and enriching their identity data and restoring lost Facebook ad audiences. Customers.ai helps you engage your website visitors by tracking the customer journey, segmenting high-intent audiences, and ensuring emails reach the right people with the right message. Plus, it works seamlessly with popular tools like Klaviyo, SendGrid, Salesforce, and HighLevel. Trusted by over 100,000 businesses worldwide, including ecommerce and DTC brands, Customers.ai is helping marketers connect with their audience and drive results.

Average Rating: 4.8/5.0

Total Reviews: 417

How Do G2 Users Rate Customers.ai?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Lead Development: 9.6/10 (Category avg: 8.5/10)
  • Customization : 9.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.7/10 (Category avg: 8.1/10)

Who Is the Company Behind Customers.ai?

Who Uses This Product?

  • Who Uses This: Founder, Owner
  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 79% Small, 17% Medium

What Do G2 Reviewers Say About Customers.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the robust lead tracking features of Customers.ai, enhancing outreach effectiveness and improving sales alignment.
  • Users value the proactive support from Customers.ai, ensuring their success with excellent follow-up and integration assistance.
  • Users love the ease of use of Customers.ai, noting its quick setup and intuitive interface for seamless integration.
  • Users appreciate the effective lead generation features of Customers.ai, resulting in improved lead handling and outreach efficiency.
  • Users praise the top-notch customer support, highlighting dedicated assistance and personalized guidance for optimal results.
Cons
  • Users find the learning curve challenging, especially for non-developers, due to frequent updates and complex configurations.
  • Users find the learning difficulty challenging, especially for those without a technical background or experience.
  • Users express frustration with poor customer support, facing slow system responses that hinder their business operations.
  • Users find the steep learning curve challenging, particularly for beginners, but appreciate ongoing improvements and features.
  • Users find costs high for small businesses, suggesting better pricing options would enhance value and accessibility.

What Are Recent G2 Reviews of Customers.ai?

What Are G2 Users Discussing About Customers.ai?

DevRev

DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface.

Average Rating: 4.3/5.0

Total Reviews: 208

How Do G2 Users Rate DevRev?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.1/10)
  • Lead Development: 7.2/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.7/10 (Category avg: 8.1/10)

Who Is the Company Behind DevRev?

  • Seller: DevRev
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Palo Alto, CA
  • LinkedIn® Page: www.linkedin.com
    901 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager, HR Specialist
  • Top Industries: Computer Software, Financial Services
  • Company Size: 53% Medium, 34% Small

What Do G2 Reviewers Say About DevRev?

AI-generated summary from verified user reviews

Pros
  • Users laud the intuitive design of DevRev, making workflows and communication seamless and efficient for daily tasks.
  • Users value the high efficiency of DevRev, seamlessly integrating tools and streamlining workflows for better productivity.
  • Users appreciate the intuitive features of DevRev, enhancing communication, automation, and integration for streamlined workflows.
  • Users appreciate the intuitive and powerful features of DevRev that enhance daily workflows and efficiency.
  • Users appreciate the excellent customer support from DevRev, highlighted by prompt, intelligent responses via both bots and humans.
Cons
  • Users express frustration over missing features, hindering user friendliness and essential functionalities in DevRev.
  • Users struggle with limited features, such as ineffective AI responses and inadequate ticket management capabilities.
  • Users indicate a lack of features in DevRev, hindering operations and making the platform feel incomplete.
  • Users find the learning curve steep, as some features and fields lack user-friendliness and require time to master.
  • Users find the navigation unintuitive, with difficulty in rearranging elements and a steep learning curve.

What Are Recent G2 Reviews of DevRev?

Ozonetel

Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The all-in-one cloud-native platform brings together inbound and outbound contact center operations, AI-driven engagement, and workforce optimization, combining scalability, security, and intelligence to power exceptional customer experiences. It enables teams to deliver faster, smarter, and more personalized interactions across every touchpoint. With a proven record of: • Accelerating sales by 50%, • Increasing customer lifetime value by 280% • Reducing operational costs by up to 50% • Improving retention by 60% Ozonetel provides businesses end-to-end visibility, advanced call management, and complete control over the customer journey. Ozonetel powers over 3,500 businesses globally, including top brands such as HDFC Bank, HDB Financial Services, Angel One, TVS Motor, Nykaa, Lenskart, JD Power, Tata 1mg, Niva Bupa, and Fitness First (Landmark Group) helping them deliver exceptional experiences. The platform handles more than 7 billion customer interactions annually, enabling 300,000+ daily agent logins across 150 countries.

Average Rating: 4.6/5.0

Total Reviews: 624

How Do G2 Users Rate Ozonetel?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Lead Development: 8.9/10 (Category avg: 8.5/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.6/10 (Category avg: 8.1/10)

Who Is the Company Behind Ozonetel?

  • Seller: Ozonetel
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Jose, California
  • LinkedIn® Page: www.linkedin.com
    378 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Associate, Assistant Manager
  • Top Industries: Financial Services, Hospital & Health Care
  • Company Size: 62% Medium, 28% Small

What Do G2 Reviewers Say About Ozonetel?

AI-generated summary from verified user reviews

Pros
  • Users find Ozonetel's interface highly intuitive, emphasizing its ease of use for managing calls effectively.
  • Users value Ozonetel's dual calling capabilities, enjoying seamless management of inbound and outbound customer interactions.
  • Users find Ozonetel's call management capabilities convenient, efficiently handling both outbound and inbound customer interactions.
  • Users appreciate the smooth call quality of Ozonetel, enhancing their overall communication and efficiency.
  • Users appreciate the excellent customer support provided by Ozonetel, enhancing their overall experience and satisfaction.
Cons
  • Users find call issues frustrating due to delays and drops, negatively affecting their experience with Ozonetel.
  • Users often experience connection issues such as network problems, call drops, and delays affecting their overall experience.
  • Users experience occasional call connectivity issues, including voice problems and delays affecting their overall experience.
  • Users face connectivity issues with Ozonetel, experiencing delays and SIP disconnections that hinder smooth communication.
  • Users often experience technical issues like call drops and delays, affecting the overall customer experience.

What Are Recent G2 Reviews of Ozonetel?

What Are G2 Users Discussing About Ozonetel?

Desku.io

Desku.io is an AI-powered helpdesk and customer service software that helps businesses manage customer conversations, automate repetitive tasks, and resolve support requests more efficiently. It brings ticket management, live chat, shared inboxes, and AI automation into one place, giving support teams the tools to handle customer conversations and tickets without switching between systems. Designed for SMBs, ecommerce businesses, and growing support teams, Desku.io simplifies how support is managed across multiple communication channels. Centralized Helpdesk and Ticket Management Managing customer requests across email, live chat, and social media can make it difficult to track conversations and maintain consistent response times. Desku.io combines these channels into a unified inbox where support agents can view, assign, prioritize, and resolve tickets. Shared conversation histories, internal notes, and ticket assignments help teams collaborate while keeping track of each customer's request. AI-Powered Customer Support Automation Desku.io uses AI to reduce the manual work involved in handling routine customer questions. AI-assisted responses help agents answer questions, while intelligent ticket routing directs incoming requests to the appropriate team members. Businesses can also create automated workflows for ticket assignments, tagging, and other recurring support tasks. This lets agents spend less time on admin and more time resolving customer issues that require personal attention. Live Chat and Customer Self-Service With built-in live chat, businesses can communicate with website visitors and customers in real time. Desku.io also includes a no-code AI chatbot builder for automations and answering common questions, with hand-off to human agents when needed. A knowledge base gives customers access to self-service information, helping them find answers without contacting an agent and freeing up time for teams. Integrations and Support Team Management Desku.io connects with multiple ecommerce and messaging apps, including Shopify, WooCommerce, WhatsApp, Facebook Messenger, and more. These integrations help businesses manage customer interactions in one centralized workspace while providing full context and order actions in conversations. Teams can also monitor performance, ticket activity, response times, and resolution rates through built-in reporting and analytics. Who Is Desku.io For? Desku.io is built for SMBs, SaaS providers, ecommerce stores, and customer service teams that want to make support simpler and more organized. By bringing helpdesk software and AI-assisted support together, Desku.io helps businesses keep customer conversations organized, cut down on repetitive tasks, and provide more consistent service as they grow.

Average Rating: 4.8/5.0

Total Reviews: 31

How Do G2 Users Rate Desku.io?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.1/10)
  • Lead Development: 9.0/10 (Category avg: 8.5/10)
  • Customization : 9.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Desku.io?

  • Seller: Desku.io
  • Year Founded: 2022
  • HQ Location: Dover, US
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 77% Small, 23% Medium

What Do G2 Reviewers Say About Desku.io?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Desku, significantly improving efficiency in handling customer support queries.
  • Users rave about the top-notch customer support from Desku, enhancing efficiency and satisfaction in interactions.
  • Users find Desku.io to be incredibly easy to use, enabling fast setup and efficient customer support management.
  • Users love the easy setup of Desku.io, enabling quick account creation and seamless integration with other platforms.
  • Users appreciate the affordable pricing and feature-rich capability of Desku, making customer interaction management efficient and accessible.
Cons
  • Users face issues with chat notifications not alerting properly when the tab is out of focus, impacting experience.
  • Users experience chat functionality issues with delayed notifications and overwhelming alerts when switching tabs, despite ongoing improvements.
  • Users report notification issues with chat management, missing alerts when the tab isn't active, causing frustration.
  • Users find adjustment difficulties with Desku.io due to a lack of detailed FAQs for new users.
  • Users feel the AI features could be enhanced to improve overall functionality and user experience.

What Are Recent G2 Reviews of Desku.io?

What Are G2 Users Discussing About Desku.io?

Engati

Engati is an Omnichannel Conversational AI platform that empowers mid-size and enterprise business teams to engage prospects, customers, and employees at scale. Recently awarded by Meta as the Tech Partner of the Year 2024 for pioneering in vertical-specific, business outcome-driven AI innovations, Engati is a cutting-edge Conversational AI platform that empowers businesses to deliver reliable, personalized, and exceptional customer experiences at scale. We empower businesses to reimagine the user journey from visitor to buyer—from nurturing leads to converting prospects and retaining loyal customers. By connecting AI and automation with the human touch, Engati crafts personalized customer experiences that maximize ROI and drive measurable business outcomes. Our platform leverages Generative AI and AI-driven conversational automation to: 1. Enhance customer engagement with proactive, personalized journeys. 2. Streamline operations and improve efficiency. 3. Deliver actionable insights through advanced analytics and continuous AI/ML-driven improvements. We are available in multiple languages and deployed across 12+ integral digital channels that include WhatsApp, Website, Instagram, Facebook, Email, MS Teams, Slack, WeChat, Telegram, and more. We build custom solutions on the digital channels you need, ensuring that your customer engagement strategy is tailored to your unique business requirements. Engati enables businesses to harness conversational intelligence to elevate customer experience, increase efficiency, and achieve growth. Let us help you revolutionize customer engagement and drive success in an AI-first world.

Average Rating: 4.1/5.0

Total Reviews: 14

How Do G2 Users Rate Engati?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind Engati?

  • Seller: Engati
  • Year Founded: 2016
  • HQ Location: Silicon Valley, CA
  • LinkedIn® Page: www.linkedin.com
    130 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Engati?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the clear communication of Engati, ensuring all stakeholders are aligned and projects are managed efficiently.
  • Users appreciate the responsive customer support of Engati, ensuring clear communication and timely follow-ups with all stakeholders.
  • Users value the customizability of Engati, enhancing their experience when supported by strong training programs.
  • Users appreciate the dedicated training offered by Engati, enhancing the software's customization and overall effectiveness.
Cons
  • Users find Engati's navigation and complexity burdensome, making cancellation difficult and leading to ongoing unresolved billing issues.
  • Users find Engati to be expensive and unresponsive, with ongoing charges despite canceling the subscription.
  • Users experience poor customer support, facing issues with cancellations and unresponsive staff, leading to unresolved billing problems.
  • Users find poor navigation challenging, leading to subscription cancellations and unresolved billing issues.
  • Users report significant usability issues with Engati, particularly related to navigation and complicated cancellation processes.

What Are Recent G2 Reviews of Engati?

What Are G2 Users Discussing About Engati?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,366

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.1/10)
  • Lead Development: 7.9/10 (Category avg: 8.5/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Co-Browsing: 7.5/10 (Category avg: 8.1/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • LinkedIn® Page: www.linkedin.com
    402 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users find JustCall to have a user-friendly interface, simplifying call management and enhancing overall productivity.
  • Users value the seamless organization of calls and notes in JustCall, enhancing productivity and communication efficiency.
  • Users find JustCall's organization and centralization of communication efficient, streamlining work and enhancing productivity.
  • Users appreciate the centralized call management of JustCall, making communication and follow-ups organized and efficient.
  • Users value the user-friendly and reliable calling features of JustCall, enhancing communication and organization effortlessly.
Cons
  • Users experience call issues with delays, connectivity problems, and difficulty managing call logs effectively.
  • Users experience inconsistent call quality with JustCall, affecting communication and overall user satisfaction.
  • Users experience connection issues with JustCall, impacting call quality and leading to disruption in communication.
  • Users experience poor call quality with JustCall, facing issues like dropped calls and unreliable connections during important conversations.
  • Users experience slow loading times, particularly when navigating extensive call logs, which hinders quick access and efficiency.

What Are Recent G2 Reviews of JustCall?

Zowie

Zowie is an AI agent platform for enterprise customer service, built for companies where getting customer-facing AI wrong is not an option. The platform handles more than 100 million customer conversations a year for companies in logistics, banking, fintech, healthcare, e-commerce, insurance and debt collection, among others, including InPost, Decathlon, MediaMarkt, Allianz, Payoneer, AirHelp, Booksy and Avon. Its AI agents hold conversations with customers over chat, email, phone and social media using large language models, and carry out the business operation behind each request, from opening a parcel locker through issuing a refund to logging a ticket on a helpline. They follow the business rules each company sets, so the outcome of every operation is predictable. What makes Zowie different - Accuracy where a mistake costs money. Refunds, claims, payments and identity checks end the way the company's policy says, every time, so customers get consistent decisions and the company keeps full control over every outcome. The reason: Zowie's Decision Engine runs these operations separately from the language model. The model understands the customer and writes the reply; the company's rules decide the outcome, and the same case always gets the same result. - Resolution on the phone, not just in chat. Calls are resolved end to end, from identity check to completed operation, without a human, which takes load off the most expensive channel. Zowie's voice agent already answers InPost's customer hotline in Poland, the United Kingdom and France, one of the largest voice AI deployments in Europe. - Value in weeks, not quarters. A regulated insurer went from kickoff to a live agent in front of customers in six weeks. Customer service teams build and change agents themselves in Agent Studio, and Zowie connects to the systems the company already runs, so no replatforming has to come first. - AI that risk and quality teams can sign off. Every decision can be explained after the fact: Traces records the reasoning and data behind it, Supervisor scores every conversation against the company's standards, and Tester checks each change before it reaches customers. Any conversation can be handed to a person with its full context. - An investment that outlasts today's models. Companies can switch language models or voice providers without rebuilding their agents, and run agents built in-house or by other vendors on the same platform, with the same monitoring and audit trail. What the platform includes - Agent Studio: Flows for processes that must run exactly as designed, Playbooks for conversations that need judgment, and Knowledge for answers grounded in the company's own documentation. Customer service teams work visually; developers connect APIs. - Orchestrator: routes every conversation to the right agent and delivers the answer on phone, web and in-app chat, email, WhatsApp, Messenger, Instagram, or Hello, a conversational interface for websites and apps. - Inbox: the helpdesk where human agents pick up the conversations the AI agent hands over. Works with your stack Zowie connects to CRM, order management and payment systems, contact center platforms such as Genesys, Talkdesk and Amazon Connect, and helpdesks such as Zendesk and Salesforce. It runs as cloud SaaS, in a private cloud or on-premise.

Average Rating: 4.7/5.0

Total Reviews: 70

How Do G2 Users Rate Zowie?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.1/10)
  • Lead Development: 9.3/10 (Category avg: 8.5/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Co-Browsing: 9.2/10 (Category avg: 8.1/10)

Who Is the Company Behind Zowie?

Who Uses This Product?

  • Top Industries: Retail, Consumer Services
  • Company Size: 48% Small, 40% Medium

What Do G2 Reviewers Say About Zowie?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the fully automatic FAQ system, enhancing customer satisfaction and reducing support workload effectively.
  • Users love the intuitive interface of Zowie, enabling effortless editing and real-time updates for optimal control.
  • Users appreciate Zowie's efficiency in handling inquiries, significantly reducing workload and speeding up response times.
  • Users appreciate Zowie's efficient automatic handling of FAQs, enhancing customer satisfaction and reducing support workload.
  • Users value the fully automatic FAQ system of Zowie, enhancing customer satisfaction and reducing support workload.
Cons
  • Users note the limited features in Zowie's reporting module, hindering effective data use and multi-brand management.
  • Users find missing features like limited reporting and integration options frustrating for managing Zowie effectively.
  • Users feel the limited customization in Zowie hinders flexibility for small startups seeking tailored solutions.
  • Users find the complexity of the UI can become messy, suggesting a need for a cleaner design.
  • Users often face frustrating bugs with Zowie, leading to delays in issue resolution and impacting user experience.

What Are Recent G2 Reviews of Zowie?

What Are G2 Users Discussing About Zowie?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026