# Best Inbound Call Tracking Software - Page 2 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Inbound call tracking software attributes incoming phone calls to their marketing sources by using unique, local, or toll-free numbers for advertisements, websites, pay-per-click campaigns, and keywords. Many solutions use dynamic number insertion (DNI) to dynamically display different trackable phone numbers based on a visitor’s traffic source. This allows organizations to track the effectiveness of specific marketing campaigns in generating leads. Inbound call tracking software products often go beyond basic tracking by offering advanced call recording, monitoring, and analytics to qualify leads and provide more granular reporting. Unlike [contact center tools](https://www.g2.com/categories/contact-center) that rely on interactive voice response (IVR) numbers or internal direct inward dialing (DID) numbers for call handling and routing, inbound call tracking platforms are primarily used by marketing teams to attribute calls to campaigns and channels. This enables organizations to analyze and optimize marketing campaigns and measure ROI across channels. Inbound call tracking products seamlessly integrate with [marketing analytics software](https://www.g2.com/categories/marketing-analytics), [attribution software](https://www.g2.com/categories/attribution?source=search), and [digital advertising tools](https://www.g2.com/categories/digital-advertising-tech), providing a means to streamline offline conversions into overall conversion funnels. They often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) products to log and track leads for marketing and sales teams. Additionally, inbound call tracking software can have [outbound call tracking](https://www.g2.com/categories/outbound-call-tracking) features, which are frequently used by sales representatives, as well as [conversation intelligence](https://www.g2.com/categories/conversation-intelligence) features to transcribe and analyze inbound calls. To qualify for inclusion in the Inbound Call Tracking category, a product must: - Generate unique, trackable phone numbers for marketing attribution using local, toll-free, or dynamically inserted numbers (e.g., via DNI), and not rely solely on IVR or DID numbers intended for call handling rather than marketing tracking - Attribute incoming calls and texts to specific marketing sources such as ads, campaigns, keywords, or channels - Support call recording and monitoring for inbound calls made to tracking numbers - Provide real-time analytics and call reporting on marketing performance - Integrate with marketing or sales platforms such as digital advertising tech, CRM, or marketing analytics to support lead attribution and conversion tracking ## Top Inbound Call Tracking Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5.0 (1,627 reviews) | Marketing attribution with AI call transcription | "[Easy Call Tracking Insights That Validate Marketing Performance](https://www.g2.com/survey_responses/callrail-review-12681264)" | | 2 | [800.com](https://www.g2.com/products/800-com/reviews) | 4.7/5.0 (988 reviews) | Toll-free vanity numbers with call forwarding | "[Intuitive Dashboard and Voicemail, But Texting Feature Could Use Improvement](https://www.g2.com/survey_responses/800-com-review-11866654)" | | 3 | [Invoca](https://www.g2.com/products/invoca/reviews) | 4.5/5.0 (926 reviews) | Marketing attribution with AI-powered call outcome signals | "[Smarter Call Routing and Campaign Tracking That Boosts Efficiency](https://www.g2.com/survey_responses/invoca-review-12640140)" | | 4 | [WhatConverts](https://www.g2.com/products/whatconverts/reviews) | 4.9/5.0 (306 reviews) | Marketing attribution with qualified lead feedback | "[Excellent User Experience with Highly Responsive Support](https://www.g2.com/survey_responses/whatconverts-review-12781413)" | | 5 | [Phonexa](https://www.g2.com/products/phonexa/reviews) | 4.9/5.0 (162 reviews) | Call routing with intelligent lead distribution | "[Next-Level Customer Service That Made Our Tight Migration Seamless](https://www.g2.com/survey_responses/phonexa-review-12383024)" | | 6 | [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) | 4.6/5.0 (146 reviews) | Marketing attribution for phone-driven conversions | "[Valuable Insights and Outstanding Support](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859)" | | 7 | [CTM](https://www.g2.com/products/ctm-ctm/reviews) | 4.5/5.0 (724 reviews) | Multi-channel attribution with keyword-level call tracking | "[CallTrackingMetrics: A Strong Solution for Optimizing Call Tracking and Marketing Performance](https://www.g2.com/survey_responses/ctm-review-10369199)" | | 8 | [Revenue.io](https://www.g2.com/products/revenue-io/reviews) | 4.7/5.0 (568 reviews) | Salesforce-native inbound call routing and attribution | "[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)" | | 9 | [Calltouch](https://www.g2.com/products/calltouch/reviews) | 4.4/5.0 (28 reviews) | Marketing attribution for paid ad call leads | "[Useful Tool for Call Tracking and Lead Analysis](https://www.g2.com/survey_responses/calltouch-review-12193253)" | | 10 | [Ringba](https://www.g2.com/products/ringba/reviews) | 4.9/5.0 (155 reviews) | Pay-per-call campaign routing and revenue optimization | "[Affordable Multi-Number Hosting with Fast, Human Support](https://www.g2.com/survey_responses/ringba-review-12994676)" | --- ## What Are the Most Common Questions About Inbound Call Tracking Software? *AI-generated · Last updated: May 26, 2026* ### Which Inbound Call Tracking platforms provide local number forwarding for multi-location businesses? Based on G2 reviews, [800.com](https://www.g2.com/products/800-com/reviews) stands out for businesses that need local or business-friendly numbers, forwarding, and centralized call handling across locations. According to verified users, teams use it to create dedicated business numbers, route calls to personal or team phones, unify communication for multi-location operations, and manage after-hours coverage. G2 reviewers mention flexible routing logic, quick setup, and features like voicemail, recording access, and notifications that help separate business calls from personal ones. Reviews also note use cases such as temporary campaign numbers, multi-location communication, and routing calls automatically to the right department or recipient. ### Which Inbound Call Tracking systems integrate with CRM and marketing automation tools? Based on G2 reviews, [CallRail](https://www.g2.com/products/callrail/reviews) is the strongest recent fit for buyers prioritizing CRM and marketing integrations. According to verified users, it connects with tools such as Google Ads, Google Analytics, GA4, Meta Ads, Salesforce databases, and CRM software to keep call data tied to campaigns and lead records. G2 reviewers mention straightforward setup for many integrations, cleaner attribution, and easier reporting back into ad platforms, though some note connector limitations with certain systems. Reviews consistently highlight value for teams that want inbound call data, recordings, transcripts, and lead-source details flowing into their broader marketing and sales workflows. ### What most trusted Inbound Call Tracking by agencies proving marketing ROI to clients based on user reviews? Based on G2 reviews, agency users most often describe trusted Inbound Call Tracking platforms as the ones that make attribution clear, client reporting easier, and support responsive when setup questions arise. According to verified users, agencies rely on these tools to show where calls come from, assess lead quality, and connect campaign activity to real outcomes instead of clicks alone. G2 reviewers mention that trust often comes from reliable call tracking, strong reporting, integrations with ad platforms and CRMs, and the ability to review recordings or transcripts when validating lead quality. Reviews in this category also show that agencies value platforms that reduce guesswork and help defend budget decisions with cleaner call-source visibility. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – used by agencies to validate campaign performance, prove ROI, and report on call quality and lead sources - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – helps agencies track calls, forms, and lead sources in one place for clearer client reporting - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports agencies with call attribution, campaign measurement, and integrations for marketing reporting ### What most reliable Inbound Call Tracking based on reviews from agencies tracking high-volume calls? Based on G2 reviews, reliability in this category is tied to stable tracking, scalable routing, and the ability to manage many numbers, locations, or campaigns without losing visibility. According to verified users, agencies handling higher call volumes value platforms that keep reporting accessible, maintain clear source attribution, and support operational needs like call distribution, recordings, and dashboards. G2 reviewers mention reliability in terms of dependable performance, straightforward setup, and support teams that help when workflows become complex. Reviews also highlight concerns to watch for, including occasional export delays, call data lag, or routing complexity, which means buyers with high-volume environments should validate configuration needs carefully during evaluation. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – used across many businesses and accounts for call attribution, distribution, and campaign-level tracking - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports complex call centers, large number inventories, routing, and campaign attribution workflows - [800.com](https://www.g2.com/products/800-com/reviews) – frequently praised for dependable setup, routing, and call management for business lines and campaigns ### What Inbound Call Tracking tools that attribute revenue directly to specific marketing campaigns? Based on G2 reviews, buyers looking to connect inbound calls to revenue-focused campaign analysis should look for tools reviewers use to tie calls back to channels, keywords, ads, and lead outcomes. According to verified users, these platforms help teams move beyond simple call counts by showing which campaigns generate qualified conversations, stronger leads, and clearer ROI discussions. G2 reviewers mention call attribution flowing into ad platforms, CRM records, and client reports, along with recordings or transcripts that help validate lead quality. Reviews also show that revenue attribution works best when the tool supports campaign-level visibility across paid and organic sources and makes it easier to compare calls, forms, and downstream results in one workflow. ### What are the best Inbound Call Tracking platforms that work with multiple marketing channels? Based on G2 reviews, the best-fit platforms for multi-channel marketing are the ones reviewers use to track inbound calls across paid search, social, websites, forms, and offline campaigns while keeping attribution clear. According to verified users, these tools help consolidate calls and related lead signals so marketing teams can compare which channels are driving better conversations and outcomes. G2 reviewers mention integrations with ad platforms and analytics tools, dynamic number usage, channel-level reporting, and easier optimization of budget once call sources are visible. Reviews also emphasize the importance of usable dashboards, call recordings, and simple setup so teams can manage multiple channels without relying on fragmented systems or manual reporting. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – tracks calls from channels like Google Ads, Facebook Ads, websites, and forms in one platform - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – captures calls, forms, chats, and transactions across multiple channels for unified attribution - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports calls, texts, forms, chats, and ad integrations for broad multi-channel measurement ### What Inbound Call Tracking platforms that minimize call drops and maintain consistent tracking accuracy? Based on G2 reviews, buyers concerned about call reliability and tracking accuracy should prioritize platforms reviewers describe as dependable in day-to-day use and strong at preserving source-level attribution. According to verified users, consistent tracking matters most when platforms can show exactly where calls originated, keep recordings available, and avoid gaps that make lead analysis harder. G2 reviewers mention accurate call-source tracking, reliable number management, and clear reporting as strengths across leading tools, though some reviews also flag occasional call delays, data reflection lag, static on calls, or dropped-call issues depending on setup and environment. For this reason, reviews suggest evaluating both attribution quality and operational consistency together rather than treating them as separate buying criteria. ### What Inbound Call Tracking software with call recording and transcription for quality assurance? Based on G2 reviews, call recording and transcription are widely used in this category for quality assurance, lead qualification, and coaching. According to verified users, these features help teams review missed details, monitor how staff handle inquiries, identify qualified leads, and find patterns without listening to every call from start to finish. G2 reviewers mention transcripts, AI summaries, call recordings, keyword spotting, and tagging as useful for QA workflows, training, and faster reporting. Reviews also note that transcription quality can vary with accents, noise, or certain calls, so buyers should compare how much they value transcript speed versus perfect accuracy. Overall, reviewers see recording and transcription as central to coaching and campaign optimization. ### What best Inbound Call Tracking software for agencies tracking customer calls and campaign ROI? Based on G2 reviews, agency buyers typically favor platforms that make it easy to track customer calls, evaluate lead quality, and connect campaign activity to ROI discussions with clients. According to verified users, the strongest options support call recordings, source attribution, campaign-level reporting, and workflows that help agencies justify spend and adjust budgets with confidence. G2 reviewers mention that agencies also value tools that are easy to roll out across multiple clients, provide responsive support, and integrate with ad platforms or CRMs. Reviews suggest the best software for this use case is less about one feature and more about having dependable attribution, practical reporting, and enough operational flexibility to support several accounts efficiently. **Here are some of the top-rated products on G2:** - [CallRail](https://www.g2.com/products/callrail/reviews) – helps agencies track marketing calls, review lead quality, and report campaign performance to clients - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) – centralizes call and lead tracking for agencies that need clearer attribution and client-friendly reporting - [CTM](https://www.g2.com/products/ctm-ctm/reviews) – supports agencies with source tracking, reporting, and call data tied to campaign optimization ### What highest rated Inbound Call Tracking for marketing professionals attributing revenue to campaigns? Based on G2 reviews, marketing professionals looking for highly rated Inbound Call Tracking tools tend to value products that combine clear attribution, strong reporting, and usable integrations for campaign analysis. According to verified users, the top experiences come from platforms that reveal which calls came from which channels, help assess lead quality, and make revenue conversations with leadership or clients easier to support. G2 reviewers mention benefits such as tying calls to ads or keywords, reviewing transcripts and recordings, and passing cleaner conversion data into broader marketing workflows. Reviews also show that highly rated tools stand out when they simplify optimization decisions rather than just increasing visibility into call volume alone. ## How Many Inbound Call Tracking Software Products Does G2 Track? **Total Products under this Category:** 92 ### Category Stats (Jun 2026) - **Average Rating**: 4.44/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Nimbata (+0.26%) - Among all products in this category, Nimbata recorded the largest rating increase compared to last month *Last updated: June 25, 2026* ## How Does G2 Rank Inbound Call Tracking Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 6,900+ Authentic Reviews - 92+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Inbound Call Tracking Software Is Best for Your Use Case? - **Leader:** [CallRail](https://www.g2.com/products/callrail/reviews) - **Highest Performer:** [Ringba](https://www.g2.com/products/ringba/reviews) - **Easiest to Use:** [800.com](https://www.g2.com/products/800-com/reviews) - **Top Trending:** [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - **Best Free Software:** [CallRail](https://www.g2.com/products/callrail/reviews) --- **Sponsored** ### CTM CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=627&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3330&secure%5Bresource_id%5D=627&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Finbound-call-tracking%3Fpage%3D2&secure%5Btoken%5D=c0d0aee46cbab4ca6c6d33fd4e3de3033f9a4b7e929b55ba662ff7934496269c&secure%5Burl%5D=https%3A%2F%2Fwww.ctm.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Inbound Call Tracking Software Products in 2026? ### 1. [ATLAS](https://www.g2.com/products/the-telephony-co-atlas/reviews) Atlas is an advanced call tracking and analytics platform designed to help businesses and marketers optimize their inbound and pay-per-call campaigns. By providing real-time insights into call performance, Atlas enables users to enhance marketing strategies, improve customer interactions, and maximize return on investment (ROI). Key Features and Functionality: - Enhanced Customer Insights: Gain a comprehensive understanding of customer behavior through detailed call analytics, facilitating more personalized engagement. - Precise Attribution: Track and attribute every inbound call to its specific marketing source, identifying which campaigns generate the most valuable leads. - Optimized Marketing ROI: Boost ROI by pinpointing top-performing channels and refining strategies with real-time data. - Intelligent Call Routing: Implement smart routing options, including target and group routing, to ensure calls are directed to the appropriate individuals or teams based on availability and priority. - Real-Time Monitoring and Analytics: Utilize an advanced dashboard to monitor call performance, track expenses, and make immediate adjustments to campaigns. - Global Reach: Expand your business's presence with toll-free and local numbers available in over 40 countries, facilitating seamless international communication. Primary Value and Solutions Provided: Atlas addresses the critical need for businesses to understand and optimize their inbound call performance. By offering precise call tracking and analytics, it empowers users to identify effective marketing channels, enhance customer engagement, and make data-driven decisions. The platform's intelligent call routing ensures efficient handling of calls, reducing missed opportunities and improving customer satisfaction. Additionally, Atlas's global reach capabilities enable businesses to connect with customers worldwide, fostering growth and expansion. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate ATLAS?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.4/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 9.6/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 8.7/10 (Category avg: 8.8/10) **Who Is the Company Behind ATLAS?** - **Seller:** [Call Atlas](https://www.g2.com/sellers/call-atlas) - **Year Founded:** 2024 - **HQ Location:** New Delhi, IN - **LinkedIn® Page:** https://www.linkedin.com/company/callatlas/ **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are ATLAS's Pros and Cons? **Pros:** - Call Tracking (5 reviews) - Analytics (4 reviews) - Customization (3 reviews) - Sales Improvement (3 reviews) - Visibility (3 reviews) **Cons:** - Complex Setup (1 reviews) - Expensive (1 reviews) - Limited Customization (1 reviews) - Limited Functionality (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About ATLAS? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **real-time call tracking and analytics** of ATLAS, significantly improving marketing strategy and customer insights. - Users admire the **real-time analytics** of CallAtlas, significantly improving campaign tracking and customer engagement insights. - Users appreciate the **powerful customization options** of ATLAS, enhancing efficiency and improving marketing strategies significantly. - Users praise ATLAS for its **sales improvement capabilities** , enhancing efficiency and providing valuable insights for better decision-making. - Users value the **real-time visibility** Atlas offers, enhancing call tracking and improving marketing campaign effectiveness significantly. **Cons:** - Users reported a **complex setup** process, suggesting a need for improved training sessions to assist clients. - Users find the **cost of ATLAS high** , which may affect their decision based on the chosen plan. - Users find the **limited customization** options for UI, CRM integrations, and reports to be frustrating. - Users are satisfied with ATLAS, but note that its **limited functionality** hinders customization in UI and reports. - Users are frustrated with the **poor customer support** , citing long response times and lack of nighttime assistance. #### What Are Recent G2 Reviews of ATLAS? **"[Seamless Call Management with Powerful Analytics](https://www.g2.com/survey_responses/atlas-review-11407948)"** **Rating:** 5.0/5.0 stars *— Seenoo S.* [Read full review](https://www.g2.com/survey_responses/atlas-review-11407948) --- **"[call tracking and analytics that helping us](https://www.g2.com/survey_responses/atlas-review-10991212)"** **Rating:** 5.0/5.0 stars *— Prashant K.* [Read full review](https://www.g2.com/survey_responses/atlas-review-10991212) --- ### 2. [CallTrax Plus](https://www.g2.com/products/calltrax-plus/reviews) CallTrax Plus' ad tracking service is an ad tracking tool that helps you track marketing by accurately collecting data about phone responses to your various efforts. **Average Rating:** 4.4/5.0 **Total Reviews:** 13 **How Do G2 Users Rate CallTrax Plus?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.3/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 8.1/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind CallTrax Plus?** - **Seller:** [That Company](https://www.g2.com/sellers/that-company) - **Year Founded:** 2006 - **HQ Location:** Leesburg, Florida - **Twitter:** @ThatCompanycom (11,409 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/that-company (204 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Mid-Market, 38% Small-Business #### What Are Recent G2 Reviews of CallTrax Plus? **"[CallTrax plus is the great addition to spend on the right advertising platform](https://www.g2.com/survey_responses/calltrax-plus-review-7746687)"** **Rating:** 4.0/5.0 stars *— Vignesh r.* [Read full review](https://www.g2.com/survey_responses/calltrax-plus-review-7746687) --- **"[Go-To tool for call tracking and marketing insights capturing](https://www.g2.com/survey_responses/calltrax-plus-review-7550278)"** **Rating:** 4.5/5.0 stars *— Bhavik S.* [Read full review](https://www.g2.com/survey_responses/calltrax-plus-review-7550278) --- ### 3. [Calltracks](https://www.g2.com/products/calltracks/reviews) Calltracks provide call tracking & analytics software for SMBs through to Global Enterprise to help you understand what marketing channels make your phone ring, including the keywords your web visitors’ use. With the added ability to track offline sales and transactions generated from your calls, including those generated at a later date in-store, you can now get a full picture of your return-on-investment at the click of a button. Furthermore Calltracks can integrate directly with your web analytics account and other 3rd party tools. See which web visitors convert over the phone, including their behaviour on your website before, during and after they call you. Phone calls can be viewed alongside other conversion metrics such as form fills and live chat requests to help you maximise your marketing and your website’s potential. Ultimately, Calltracks will allow you to optimise for revenue and not just for conversion – helping improve your profits and reduce wasted spend. **Average Rating:** 4.1/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Calltracks?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Visitor & Keyword Tracking:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Calltracks?** - **Seller:** [Calltracks](https://www.g2.com/sellers/calltracks) - **Year Founded:** 2004 - **HQ Location:** London, London - **Twitter:** @Calltracks (493 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/497144 (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Calltracks? **"[Calltracks](https://www.g2.com/survey_responses/calltracks-review-781670)"** **Rating:** 4.0/5.0 stars *— Sandra G.* [Read full review](https://www.g2.com/survey_responses/calltracks-review-781670) --- **"[Calltracks- A budding rose](https://www.g2.com/survey_responses/calltracks-review-794744)"** **Rating:** 5.0/5.0 stars *— Theodore P.* [Read full review](https://www.g2.com/survey_responses/calltracks-review-794744) --- #### What Are G2 Users Discussing About Calltracks? - [What is Calltracks used for?](https://www.g2.com/discussions/what-is-calltracks-used-for) ### 4. [KeyMetric Call Tracking](https://www.g2.com/products/keymetric-call-tracking/reviews) Uncover Which Ads & Keywords Make Your Phone Ring Call Tracking + Conversation AI For Businesses, Marketers & Agencies. In today's economic climate, every dollar counts. That's why we've made it our mission to provide powerful call tracking and intelligence without the hefty price tag. No hidden fees, no unnecessary upsells - just straightforward, reliable call analytics that empowers you to maximize your advertising and sales, boost calls and leads, and grow your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate KeyMetric Call Tracking?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.4/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind KeyMetric Call Tracking?** - **Seller:** [KeyMetric Analytics](https://www.g2.com/sellers/keymetric-analytics) - **Year Founded:** 2007 - **HQ Location:** Sheridan, US - **Twitter:** @keymetric_works (725 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/keymetric-call-tracking/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 53% Small-Business, 33% Mid-Market #### What Are Recent G2 Reviews of KeyMetric Call Tracking? **"[Very Reliable Service - Amazing Customer Support](https://www.g2.com/survey_responses/keymetric-call-tracking-review-8587150)"** **Rating:** 4.5/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/keymetric-call-tracking-review-8587150) --- **"[We are really happy with the KeyMetric team](https://www.g2.com/survey_responses/keymetric-call-tracking-review-9954328)"** **Rating:** 5.0/5.0 stars *— Verified User in Entertainment* [Read full review](https://www.g2.com/survey_responses/keymetric-call-tracking-review-9954328) --- #### What Are G2 Users Discussing About KeyMetric Call Tracking? - [What is Marchex call tracking?](https://www.g2.com/discussions/what-is-marchex-call-tracking) - [How does call tracking work?](https://www.g2.com/discussions/keymetric-call-tracking-how-does-call-tracking-work) - 1 comment - [What is inbound call tracking?](https://www.g2.com/discussions/what-is-inbound-call-tracking) - [What is call tracking software?](https://www.g2.com/discussions/what-is-call-tracking-software) - 1 comment ### 5. [WildJar](https://www.g2.com/products/wildjar/reviews) WildJar is call tracking, conversation intelligence, and call analytics software designed to help businesses measure and analyse phone calls generated from marketing campaigns. The platform enables organisations to attribute inbound calls to marketing channels such as websites, Google Ads campaigns, landing pages, and offline advertising. WildJar belongs to the call tracking software and conversation intelligence software categories, which provide tools for analysing phone conversations and connecting call activity with marketing performance data. Businesses that rely on phone enquiries often use call tracking and call analytics software to understand which marketing campaigns generate phone leads and how those leads convert into customer enquiries or bookings. The platform works by assigning unique tracking phone numbers to different marketing sources. When a customer calls one of these numbers, WildJar records data about the call, including the marketing source, call duration, geographic information, and other call analytics metrics. This data can be used to measure campaign performance and understand which channels drive phone-based enquiries. WildJar also includes conversation intelligence software capabilities that analyse recorded calls using artificial intelligence. AI models can identify topics discussed in conversations, detect call outcomes, and categorise calls based on predefined rules. This allows teams to review large volumes of calls and extract insights from customer conversations without manually listening to every recording. Call data can also be integrated with marketing and customer management platforms to support marketing attribution and campaign reporting. For example, call outcomes can be connected to advertising platforms such as Google Ads so that phone enquiries can be analysed alongside other marketing conversions. WildJar is commonly used by marketing agencies, digital marketing teams, and service-based businesses that rely on phone enquiries as part of their sales or lead generation process. Typical use cases include tracking phone calls generated from Google Ads campaigns, analysing call conversations for customer insights, and measuring phone call conversions within marketing attribution workflows. Key capabilities include: Call tracking software for marketing attribution – Assigns unique tracking numbers to campaigns and identifies which marketing sources generate inbound phone calls. Dynamic number insertion (DNI) – Tracks website visitors and attributes phone calls to specific traffic sources, keywords, or marketing campaigns. Call recording and call analytics – Stores call recordings and provides searchable call logs and reporting tools for analysing phone conversations. Conversation intelligence software – Uses AI to automatically tag calls, detect topics, and categorise outcomes such as enquiries or bookings. Google Ads and CRM integrations – Connects phone call data with advertising platforms and customer relationship management systems for conversion tracking and reporting. Multi-account and agency management – Enables agencies and organisations to manage multiple businesses or locations from a single dashboard. WildJar is typically implemented by organisations that want to include phone call data within marketing analytics, call analytics reporting, and marketing attribution workflows. **Average Rating:** 4.9/5.0 **Total Reviews:** 9 **How Do G2 Users Rate WildJar?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 9.7/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind WildJar?** - **Seller:** [WildJar](https://www.g2.com/sellers/wildjar) - **Year Founded:** 2016 - **HQ Location:** Sydney, AU - **LinkedIn® Page:** https://www.linkedin.com/company/wildjar/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 30% Mid-Market #### What Are WildJar's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Call Recording (1 reviews) - Call Tracking (1 reviews) - Communication Efficiency (1 reviews) - Ease of Use (1 reviews) **Cons:** - Call Recording Issues (1 reviews) - Delays (1 reviews) - Recording Issues (1 reviews) ### What Do G2 Reviewers Say About WildJar? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **accuracy in tracking marketing effectiveness** with WildJar, enabling confident budget allocation. - Users value the **call recording** feature of WildJar, enhancing their understanding of effective marketing initiatives and lead generation. - Users find WildJar's **call tracking** instrumental in identifying effective marketing initiatives, enhancing budget allocation efforts. - Users value the **communication efficiency** of WildJar, enabling precise tracking of marketing initiatives for better budgeting. - Users commend the **ease of use** in setting up the IVR on WildJar, enhancing their overall experience. **Cons:** - Users face **call recording issues** where some calls are un-downloadable, even though playback is available. - Users experience **download delays** with some calls, affecting access to important recorded conversations. - Users experience **recording issues** where some calls are available for listening but not for downloading. #### What Are Recent G2 Reviews of WildJar? **"[Call Attribution and Ads Integration We Love](https://www.g2.com/survey_responses/wildjar-review-12469345)"** **Rating:** 5.0/5.0 stars *— Joel F.* [Read full review](https://www.g2.com/survey_responses/wildjar-review-12469345) --- **"[Fantastic WildJar Experience: Intuitive Setup, Powerful Features, and Responsive Support](https://www.g2.com/survey_responses/wildjar-review-12610602)"** **Rating:** 5.0/5.0 stars *— Lance R.* [Read full review](https://www.g2.com/survey_responses/wildjar-review-12610602) --- #### What Are G2 Users Discussing About WildJar? - [What is WildJar used for?](https://www.g2.com/discussions/what-is-wildjar-used-for) ### 6. [ITC Cloud](https://www.g2.com/products/itc-cloud/reviews) As part of In-Telecom, ITC Cloud was created to provide a simple and reliable way for businesses to have a unified communications solution. We give you the ability to work from anywhere on any device; whether it’s from your desk phone, cell phone, or computer in a seamless manner. ITC Cloud is also backed by 24/7 help desk and a company that cares about the overall efficiency of your business. We take pride in delivering the best customer experience from start to finish and beyond. We make moving to the cloud easy! **Average Rating:** 4.4/5.0 **Total Reviews:** 19 **How Do G2 Users Rate ITC Cloud?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind ITC Cloud?** - **Seller:** [In-Telecom](https://www.g2.com/sellers/in-telecom) - **Year Founded:** 2009 - **HQ Location:** Slidell, Louisiana - **Twitter:** @_intelecom_ (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/in-telecom/ (139 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are ITC Cloud's Pros and Cons? **Pros:** - Ease of Use (10 reviews) - Affordable (5 reviews) - Efficiency (5 reviews) - Reliability (5 reviews) - Remote Work (5 reviews) **Cons:** - Poor Connectivity (5 reviews) - Security Concerns (5 reviews) - Expensive (4 reviews) - Internet Dependency (4 reviews) - Connection Issues (3 reviews) ### What Do G2 Reviewers Say About ITC Cloud? *AI-generated summary from verified user reviews* **Pros:** - Users find ITC Cloud to have **excellent ease of use** , making setup and access highly straightforward for all devices. - Users find ITC Cloud to be an **affordable solution** , making it ideal for small to medium-sized enterprises. - Users value the **efficiency** of ITC Cloud, enabling seamless collaboration and flexibility for businesses worldwide. - Users value the **reliability** of ITC Cloud, praising its seamless operation and excellent customer support for businesses. - Users value the **flexibility of remote work** with ITC Cloud, enabling seamless access and communication from anywhere. **Cons:** - Users report **poor connectivity issues** that impact performance, especially on mobile devices and in low bandwidth situations. - Users express concerns about **security issues** , including data loss, theft, and vulnerabilities in the ITC Cloud. - Users find the ITC Cloud to be **expensive** , requiring careful monitoring to avoid additional billing costs. - Users face **internet dependency issues** with ITC Cloud, affecting mobile functionality and overall user experience. - Users experience **connection issues** on poor networks, affecting the performance and usability of ITC Cloud. #### What Are Recent G2 Reviews of ITC Cloud? **"[Cost-Effective Prospect Outreach with Reliable Data Tracking](https://www.g2.com/survey_responses/itc-cloud-review-12276771)"** **Rating:** 4.5/5.0 stars *— Aman S.* [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-12276771) --- **"["Cloud Computing Unleashed: A Comprehensive Review of ITC Cloud](https://www.g2.com/survey_responses/itc-cloud-review-7895654)"** **Rating:** 4.0/5.0 stars *— Earnest P.* [Read full review](https://www.g2.com/survey_responses/itc-cloud-review-7895654) --- ### 7. [MojaAI](https://www.g2.com/products/mojaai/reviews) Inbound call tracking is the process of monitoring, recording, and analyzing incoming phone calls to understand where they came from, who’s calling, and what happens on the call. Inbound call tracking gives marketers and sales teams visibility that digital analytics alone can’t. There are also key benefits: Dynamic Phone Numbers, Advanced Call Routing, Call Recording & Transcription with Automated QA, Data Capture, Analytics & Reporting, DID and TollFree Number Provisioning. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 **How Do G2 Users Rate MojaAI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind MojaAI?** - **Seller:** [MojaAI](https://www.g2.com/sellers/mojaai) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are MojaAI's Pros and Cons? **Pros:** - AI Technology (1 reviews) - Ease of Use (1 reviews) - Sales Improvement (1 reviews) ### What Do G2 Reviewers Say About MojaAI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use and innovative features** of MojaAI, leading to increased ROI from existing traffic. - Users find MojaAI's interface **intuitive and easy to use** , enhancing their overall experience and satisfaction. - Users value the **significant sales improvement** achieved with MojaAI, enhancing ROI effortlessly through innovative features. #### What Are Recent G2 Reviews of MojaAI? **"[Top-Notch Support and a Seamless, User-Friendly Platform for Winning RTB Bids](https://www.g2.com/survey_responses/mojaai-review-12447176)"** **Rating:** 5.0/5.0 stars *— Holly C.* [Read full review](https://www.g2.com/survey_responses/mojaai-review-12447176) --- **"[Easy, Innovative, and Driving Higher ROI with Moja AI](https://www.g2.com/survey_responses/mojaai-review-12373673)"** **Rating:** 5.0/5.0 stars *— BC S.* [Read full review](https://www.g2.com/survey_responses/mojaai-review-12373673) --- ### 8. [boberdoo Lead Distribution](https://www.g2.com/products/boberdoo-lead-distribution/reviews) boberdoo.com offers a SaaS solution for users to track, route and bill for web leads and calls. Whether you are a lead buyer, seller or aggregator, we have functionality that can be leveraged to automate your back office. **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate boberdoo Lead Distribution?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 6.7/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind boberdoo Lead Distribution?** - **Seller:** [boberdoo.com](https://www.g2.com/sellers/boberdoo-com) - **Year Founded:** 2000 - **HQ Location:** Chicago, US - **LinkedIn® Page:** https://www.linkedin.com/company/boberdoo-com-llc (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are boberdoo Lead Distribution's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Customization (4 reviews) - Ease of Use (4 reviews) - Problem Solving (3 reviews) - Product Versatility (2 reviews) **Cons:** - Outdated Interface (3 reviews) - Poor Documentation (2 reviews) - Steep Learning Curve (2 reviews) - Inaccurate Reporting (1 reviews) ### What Do G2 Reviewers Say About boberdoo Lead Distribution? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **prompt and effective customer support** from boberdoo, enhancing their overall experience with the platform. - Users value the **customization options** of boberdoo, enabling tailored solutions for their specific lead distribution needs. - Users praise the **ease of use** of Boberdoo Lead Distribution, with customizable features and strong support enhancing their experience. - Users value the **exceptional problem-solving capabilities** of Boberdoo, enabling customized lead routing and efficient workflows. - Users appreciate the **extensive product versatility** of Boberdoo, allowing for customized lead routing and integrations. **Cons:** - Users find the **outdated interface** confusing for team members, vendors, and customers, impacting overall usability. - Users find **poor documentation** limits understanding of features and creates a challenging learning curve for new users. - Users face a **steep learning curve** with Boberdoo, as it can be challenging to learn without sufficient documentation. - Users find the lack of **real-time reporting** for lead dispositions frustrating and limiting for partner management. #### What Are Recent G2 Reviews of boberdoo Lead Distribution? **"[Unmatched Flexibility and Customization for Lead Distribution](https://www.g2.com/survey_responses/boberdoo-lead-distribution-review-12060446)"** **Rating:** 5.0/5.0 stars *— George H.* [Read full review](https://www.g2.com/survey_responses/boberdoo-lead-distribution-review-12060446) --- **"[Flexible and Customizable Lead and Call Routing](https://www.g2.com/survey_responses/boberdoo-lead-distribution-review-12061176)"** **Rating:** 4.5/5.0 stars *— TJ W.* [Read full review](https://www.g2.com/survey_responses/boberdoo-lead-distribution-review-12061176) --- ### 9. [Jet Call Tracker](https://www.g2.com/products/jet-call-tracker/reviews) Jet Interactive is Australia's premier call tracking and conversation intelligence platform, purpose-built for businesses that need more than a basic phone number tracker. Unlike US-based alternatives such as CallRail, Jet Interactive is Australian-owned and operated, meaning local support, local infrastructure, and a product roadmap shaped entirely by Australian market needs. Superior Reporting & Open APIs Where other platforms offer limited exports and rigid dashboards, Jet Interactive delivers reporting that goes as deep as your business demands. Flexible APIs let you push call data to any destination — your BI tools, data warehouse, or custom dashboards — without limitations. Whether you're a solo marketer or an enterprise data team, Jet Interactive gives you the call data infrastructure to build on. End-to-End CRM Integrations Jet Interactive integrates deeply with leading CRMs so that every call, outcome, and attribution touchpoint flows directly into your sales pipeline. No manual data entry, no lost leads, and no gaps between your marketing and sales data. From the first ad click to a closed deal, every interaction is captured, attributed, and synced automatically — giving your team a complete and accurate picture of what's driving revenue. Enterprise Telephony That Goes the Distance For larger organisations, Jet Interactive goes well beyond software. Full SIP trunking support means Jet Interactive connects natively with your existing phone infrastructure, eliminating the need for costly rip-and-replace projects. Native integration with enterprise platforms including Genesys means your contact centre and call tracking data work together seamlessly — giving operations, sales, and marketing teams a unified view of every call. AI-Powered Conversation Intelligence Every call is automatically transcribed and summarised, so teams spend less time reviewing recordings and more time acting on insights. Sentiment analysis scores each call automatically, flagging at-risk leads, identifying high-performing interactions, and giving managers the visibility they need to coach effectively and respond quickly. Built for Marketing Agencies Jet Interactive gives agencies a single platform to manage call tracking across every client account. White-label reporting, multi-account dashboards, and granular attribution data make it easy to prove ROI and justify ad spend. See exactly which campaigns, keywords, and channels are driving phone calls — and bring that data to every client conversation with confidence. Australian-Owned, Australian-Supported Every Jet Interactive customer is supported by a team based in Australia. No offshore queues, no timezone friction — just fast, knowledgeable help from people who understand your market, your integrations, and your business environment. Key Features: - Dynamic number insertion (DNI) for accurate source attribution - Campaign, keyword, channel & landing page tracking - Advanced reporting with fully flexible API access - End-to-end CRM integrations with automated data sync - SIP trunking for seamless telephony infrastructure connection - Native Genesys and enterprise phone system integration - AI call transcription and automated call summaries - Sentiment analysis and call quality scoring - Multi-account management for agencies and enterprise - White-label reporting for agency client delivery - Australian owned, hosted, and locally supported **Average Rating:** 4.6/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Jet Call Tracker?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.7/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 8.8/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Jet Call Tracker?** - **Seller:** [Jet Interactive](https://www.g2.com/sellers/jet-interactive) - **Year Founded:** 2006 - **HQ Location:** Crows Nest, AU - **Twitter:** @JetInteractive (289 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jet-interactive-pty-ltd (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 43% Small-Business, 29% Enterprise #### What Are Recent G2 Reviews of Jet Call Tracker? **"[Good call monitoring software](https://www.g2.com/survey_responses/jet-call-tracker-review-8888788)"** **Rating:** 4.0/5.0 stars *— Elizabeth M.* [Read full review](https://www.g2.com/survey_responses/jet-call-tracker-review-8888788) --- **"[Tech on your fingertips](https://www.g2.com/survey_responses/jet-call-tracker-review-8893839)"** **Rating:** 4.5/5.0 stars *— Riya A.* [Read full review](https://www.g2.com/survey_responses/jet-call-tracker-review-8893839) --- #### What Are G2 Users Discussing About Jet Call Tracker? - [What is Jet Online Call Tracker used for?](https://www.g2.com/discussions/what-is-jet-online-call-tracker-used-for) ### 10. [Caller Insight Call Tracking](https://www.g2.com/products/caller-insight-call-tracking/reviews) Determine which keywords on your PPC ad campaigns drive the most inbound calls **Average Rating:** 4.3/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Caller Insight Call Tracking?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 5.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 6.7/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Caller Insight Call Tracking?** - **Seller:** [Callerinsight](https://www.g2.com/sellers/callerinsight) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Small-Business, 40% Mid-Market #### What Are Recent G2 Reviews of Caller Insight Call Tracking? **"[Best quality call tracking and identity of the caller](https://www.g2.com/survey_responses/caller-insight-call-tracking-review-8569725)"** **Rating:** 4.5/5.0 stars *— Dishant K.* [Read full review](https://www.g2.com/survey_responses/caller-insight-call-tracking-review-8569725) --- **"[A super software to know which marketing strategy is bringing more leads](https://www.g2.com/survey_responses/caller-insight-call-tracking-review-8469517)"** **Rating:** 4.0/5.0 stars *— Shahid Y.* [Read full review](https://www.g2.com/survey_responses/caller-insight-call-tracking-review-8469517) --- ### 11. [CallShaper](https://www.g2.com/products/callshaper/reviews) Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale. Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency. With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money! **Average Rating:** 4.8/5.0 **Total Reviews:** 5 **How Do G2 Users Rate CallShaper?** - **Performance and Reliability:** 9.4/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 8.9/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind CallShaper?** - **Seller:** [CallShaper](https://www.g2.com/sellers/callshaper) - **Year Founded:** 2012 - **HQ Location:** Perry Hall, US - **Twitter:** @CallShaper (58 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callshaper/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Mid-Market, 20% Small-Business #### What Are Recent G2 Reviews of CallShaper? **"[One of the best tools](https://www.g2.com/survey_responses/callshaper-review-9420305)"** **Rating:** 4.0/5.0 stars *— Earvie P.* [Read full review](https://www.g2.com/survey_responses/callshaper-review-9420305) --- **"[Callshaper is the by far a great tool!](https://www.g2.com/survey_responses/callshaper-review-9312598)"** **Rating:** 5.0/5.0 stars *— Sandy L.* [Read full review](https://www.g2.com/survey_responses/callshaper-review-9312598) --- ### 12. [Mediahawk](https://www.g2.com/products/mediahawk/reviews) Reliable and straightforward call tracking and marketing analytics software. Mediahawk is easy-to-use, providing you with accurate, real-time data on your marketing performance, helping you quickly and confidently attribute your sales to marketing campaigns and channels to find out which activities are producing leads and revenue, and which aren't. - Increase your lead generation by getting detailed insight on the marketing sources and campaigns that generate your most qualified leads. - Understand your customers’ buying experience from start to finish, including their phone conversations, and fine tune your marketing campaigns to maximise engagement. - Improve your website conversion rate by identifying which pages your callers are calling from and visiting before, during and after the call. - Integrate Mediahawk with your other favourite martech tools – from Google and Facebook to HubSpot and Salesforce and many more - to streamline your reporting process and work smarter. Mediahawk - leading call tracking software – has proven to help businesses grow revenue, reduce wasted spend, and improve customer experience. Along with developing pioneering technology, we’re proud of our reputation for providing a friendly, responsive and knowledgeable client service. “Mediahawk’s a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.” Director of Sales and Marketing, Dormy Care Communities “Mediahawk helps us see which marketing methods are generating calls, then we prioritise our spending accordingly. For one client, when we started using Mediahawk we were able to generate five times as many calls – without increasing ad spend. You can imagine how happy the client was.” Managing Director, Receptional **Average Rating:** 3.7/5.0 **Total Reviews:** 5 **How Do G2 Users Rate Mediahawk?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 5.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 5.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Mediahawk?** - **Seller:** [Mediahawk](https://www.g2.com/sellers/mediahawk) - **Year Founded:** 2002 - **HQ Location:** Milton Keynes, GB - **Twitter:** @mediahawk (839 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mediahawk (23 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Recent G2 Reviews of Mediahawk? **"[Amazing customer service and expertise in tracking, tagging and more!](https://www.g2.com/survey_responses/mediahawk-review-5199445)"** **Rating:** 5.0/5.0 stars *— Barbara V.* [Read full review](https://www.g2.com/survey_responses/mediahawk-review-5199445) --- **"[Great customer service](https://www.g2.com/survey_responses/mediahawk-review-4754219)"** **Rating:** 5.0/5.0 stars *— H L.* [Read full review](https://www.g2.com/survey_responses/mediahawk-review-4754219) --- #### What Are G2 Users Discussing About Mediahawk? - [What is Mediahawk used for?](https://www.g2.com/discussions/what-is-mediahawk-used-for) ### 13. [AvidTrak](https://www.g2.com/products/avidtrak/reviews) AvidTrak provides tailored, stand alone and white-labeled, call tracking solutions (for Agencies) which enable Search Engine (PPC and SEO) Marketers, Display Advertisers and Direct Marketers to enhance the advertising effectiveness of their campaigns. **Average Rating:** 4.1/5.0 **Total Reviews:** 4 **How Do G2 Users Rate AvidTrak?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind AvidTrak?** - **Seller:** [Media Flint](https://www.g2.com/sellers/media-flint) - **HQ Location:** N/A - **Twitter:** @AvidTrak (5 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/media-flint (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Recent G2 Reviews of AvidTrak? **"[Great software to track and pay invoices](https://www.g2.com/survey_responses/avidtrak-review-344958)"** **Rating:** 5.0/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/avidtrak-review-344958) --- **"[Procurring call logs and callers details](https://www.g2.com/survey_responses/avidtrak-review-9043436)"** **Rating:** 4.5/5.0 stars *— Vidhi T.* [Read full review](https://www.g2.com/survey_responses/avidtrak-review-9043436) --- #### What Are G2 Users Discussing About AvidTrak? - [What is AvidTrak used for?](https://www.g2.com/discussions/what-is-avidtrak-used-for) ### 14. [CallRoot](https://www.g2.com/products/callroot-callroot/reviews) CallRoot is a call tracking software for marketing teams & agencies. It tracks & records incoming phone calls, dynamically inserts phone numbers & maps referrer source with every incoming call. **Average Rating:** 3.5/5.0 **Total Reviews:** 4 **How Do G2 Users Rate CallRoot?** - **Has the product been a good partner in doing business?:** 7.2/10 (Category avg: 9.1/10) - **Performance and Reliability:** 7.5/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 9.4/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind CallRoot?** - **Seller:** [CallRoot](https://www.g2.com/sellers/callroot) - **Year Founded:** 2018 - **HQ Location:** Newark, US - **Twitter:** @crformarketers (123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callroot/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Enterprise #### What Are Recent G2 Reviews of CallRoot? **"[Recommended phone tracking application for marketing team](https://www.g2.com/survey_responses/callroot-review-8614917)"** **Rating:** 4.0/5.0 stars *— Subramanian C.* [Read full review](https://www.g2.com/survey_responses/callroot-review-8614917) --- **"[Best for getting to know about target audience response.](https://www.g2.com/survey_responses/callroot-review-4474754)"** **Rating:** 4.0/5.0 stars *— Aadhyatm V.* [Read full review](https://www.g2.com/survey_responses/callroot-review-4474754) --- #### What Are G2 Users Discussing About CallRoot? - [What is CallRoot used for?](https://www.g2.com/discussions/what-is-callroot-used-for) ### 15. [Delacon](https://www.g2.com/products/delacon/reviews) Delacon is an enterprise-grade call tracking and analytics platform that gives businesses clear insight into what drives results, helping teams make confident, data-driven marketing decisions. By connecting calls to campaigns, keywords, and website visits, Delacon reveals the full customer journey across digital and offline channels. More than call tracking, it enables complete marketing attribution, helping teams understand what is working and where to invest. In practice, case studies show up to 43% reduction in cost per lead, with some businesses seeing up to 60% of leads driven through phone calls. Additional case studies also show improvements in return on ad spend, helping teams better connect marketing activity to revenue outcomes. Designed for enterprise environments, Delacon integrates with CRMs and platforms such as Salesforce, Google Ads, GA4, and contact centre systems. Teams can identify high-value calls, improve lead quality visibility, and optimise spend, with case studies also showing a 25% increase in inbound calls and up to 36% reduction in marketing spend. With cross-channel insights, proof of ROI, enterprise-grade uptime, local hosting, ISO/IEC 27001:2022 certification, and more than 25 years of experience, Delacon helps organisations drive measurable outcomes and scalable growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Delacon?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Performance and Reliability:** 9.2/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 8.3/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Delacon?** - **Seller:** [Delacon](https://www.g2.com/sellers/delacon) - **Year Founded:** 1996 - **HQ Location:** Bondi Junction, AU - **Twitter:** @Delacon (123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/delacon-pty-ltd (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Enterprise #### What Are Delacon's Pros and Cons? **Pros:** - Call Tracking (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Access (1 reviews) - Number Management (1 reviews) ### What Do G2 Reviewers Say About Delacon? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive call management and tracking solutions** Delacon provides, appreciating their proactive support and ease of use. - Users commend Delacon for their **proactive and helpful customer support** , enhancing the overall call management experience. - Users find Delacon's system **easy to use** , benefiting from proactive assistance and integrated call management solutions. - Users love the **easy access** and support from Delacon, benefiting from its seamless call management solutions. - Users value the **comprehensive call management solutions** provided by Delacon, appreciating their ease of use and support. #### What Are Recent G2 Reviews of Delacon? **"[This platform provides a rich analytics in detail insights which will help the client prosper](https://www.g2.com/survey_responses/delacon-review-6958753)"** **Rating:** 4.5/5.0 stars *— Anant G.* [Read full review](https://www.g2.com/survey_responses/delacon-review-6958753) --- **"[Professional call tracking and managemenet](https://www.g2.com/survey_responses/delacon-review-9426946)"** **Rating:** 4.5/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/delacon-review-9426946) --- ### 16. [PhoneTrack](https://www.g2.com/products/phonetrack/reviews) PhoneTrack is a call tracking and phone leads management platform. PhoneTrack enables businesses to track all received calls originated by each marketing campaing. It also integrates with multiples marketing and sales tools such as Google Ads, Salesforce, HubSpot, records calls and identifies keywords and levels of productivity with AI. Phonetrack provides digital phone numbers that can be used in online and offline marketing campaigns, website and Google My Business. With international coverage, Phonetrack also offers URA mapping, custom alerts generation, integration with multiple CRM, marketing automation and tickets management. Besides, the platform is also a reference in the voice analysis segment in Portuguese language. **Average Rating:** 3.2/5.0 **Total Reviews:** 3 **How Do G2 Users Rate PhoneTrack?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) **Who Is the Company Behind PhoneTrack?** - **Seller:** [PhoneTrack](https://www.g2.com/sellers/phonetrack) - **Year Founded:** 2015 - **HQ Location:** Curitiba, BR - **LinkedIn® Page:** https://www.linkedin.com/company/phonetrack/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Enterprise #### What Are PhoneTrack's Pros and Cons? **Pros:** - Call Recording (1 reviews) - Tool Quality (1 reviews) ### What Do G2 Reviewers Say About PhoneTrack? *AI-generated summary from verified user reviews* **Pros:** - Users love the **exceptional call recording quality** and strong connectivity of PhoneTrack, enhancing their communication experience. - Users rave about the **excellent tool quality** of PhoneTrack, praising its connectivity and impressive recording capabilities. #### What Are Recent G2 Reviews of PhoneTrack? **"[Best conversation intelligence service in market.](https://www.g2.com/survey_responses/phonetrack-review-8684550)"** **Rating:** 4.5/5.0 stars *— Sankhani G.* [Read full review](https://www.g2.com/survey_responses/phonetrack-review-8684550) --- #### What Are G2 Users Discussing About PhoneTrack? - [What is PhoneTrack used for?](https://www.g2.com/discussions/what-is-phonetrack-used-for) ### 17. [Analytic Call Tracking](https://www.g2.com/products/analytic-call-tracking/reviews) Analytic Call Tracking by identifies the marketing channels that make your phone ring and has the flexibility to assign phone numbers to each marketing channel like Youtube, Google Places, Facebook, etc. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Analytic Call Tracking?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Analytic Call Tracking?** - **Seller:** [Analytic Call Tracking](https://www.g2.com/sellers/analytic-call-tracking) - **HQ Location:** Lake Park, us - **Twitter:** @ACTCallTracking (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/analytic-call-tracking/about/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Analytic Call Tracking? **"[Great Call Tracking Solution at a great price!](https://www.g2.com/survey_responses/analytic-call-tracking-review-39221)"** **Rating:** 5.0/5.0 stars *— James P.* [Read full review](https://www.g2.com/survey_responses/analytic-call-tracking-review-39221) --- **"[Host Your Own Call Tracking Solution](https://www.g2.com/survey_responses/analytic-call-tracking-review-48785)"** **Rating:** 5.0/5.0 stars *— Jeff B.* [Read full review](https://www.g2.com/survey_responses/analytic-call-tracking-review-48785) --- ### 18. [Bmetric](https://www.g2.com/products/bmetric/reviews) Hit your sales & service by igniting digital & voice. Gather Leads - Prove value of marketing investments - Personalise Contact Options Hit your sales target Run the website lead-generation your visitors will love and remove friction for your organisation with personalisation, integration & full service Prove value of marketing investments Improve and document the effect of marketing spend on offline sales through call-tracking and personalised forms Reach your service ambitions Run a website contact strategy that doesn’t frustrate your customers through personalised and data driven contact options ------ Gather Sales Leads Maximise lead volume or sales efficiency on your website through targeted lead-generation that is balanced with online sales and service channels. Reach your service ambitions Deliver a website contact strategy that doesn’t frustrate your customers through personalised and data driven contact options. Secure your marketing budget Improve and document the effect of marketing spend on offline sales through call-tracking and personalised forms. Boost online sales Increase conversion rate by driving targeted site campaigns, promotions & abandoned cart interactions. Provide live reaction to feedback Connect visitor feedback with user journeys and create a safety net to avoid angry customers. Engagement Engine & Contact- & Form builder - Widgets, Slide-ins, Overlays & Pop-ups. - Leadforms, contact elements & options, banner promotions Key features: - Personalize contact options and visitor engagements to increase sales and efficient support - Performance dashboard to report on all lead gathering and contact options from inbound calls to website clicks - Direct integration with core systems like analytics & advertising platform, call-centre and CRM - Popular triggers like opening hours, timers & website behaviour - Advanced capabilities to create triggers based on CDP/CRM systems/scoring - Split-testing & personalization - Fully customizable look and template creation Dynamic Call-Tracking Track incoming calls from the website to connect online behavior and marketing sources to phone calls. Allows for integrations to analytics-, advertisement- & crm- platforms Static Call-Tracking One dedicated tracking number to a specific source whether online or offline. Measures how many callers have used a number (exposed one specific place) like outdoor, tv/radio & similar sources Webview (requires dynamic call-tracking) Live visitor behaviour to call-centre agents. When the agent answers a call from the website they can see, live, where the visitor has navigated on the website, source & other data. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Bmetric?** - **Performance and Reliability:** 6.7/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 3.3/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Bmetric?** - **Seller:** [Bmetric](https://www.g2.com/sellers/bmetric) - **Year Founded:** 2012 - **HQ Location:** Copenhagen, DK - **LinkedIn® Page:** https://www.linkedin.com/company/bmetric/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Small-Business, 50% Mid-Market #### What Are Bmetric's Pros and Cons? **Pros:** - Analytics (1 reviews) - Call Tracking (1 reviews) - Customization (1 reviews) - Easy Access (1 reviews) - Easy Setup (1 reviews) **Cons:** - Expensive (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Poor Customer Support (1 reviews) - Steep Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Bmetric? *AI-generated summary from verified user reviews* **Pros:** - Users value the **real-time call tracking** and insights provided by Bmetric's analytics for lead distribution. - Users value the **real-time call tracking** for efficient lead distribution and insightful call analytics. - Users value the **customization options** of Bmetric, enhancing their experience and meeting unique needs effectively. - Users praise the **easy access** of Bmetric, valuing its user-friendly interface and seamless integration for optimal performance. - Users appreciate the **easy setup** of Bmetric, enabling smooth integration and efficient use right from the start. **Cons:** - Users find Bmetric to be **expensive** , which impacts overall satisfaction and accessibility for potential customers. - Users find the **learning curve steep** , making it challenging to utilize Bmetric effectively from the start. - Users express frustration with the **limited customization** options of Bmetric, wishing for more flexibility in the product. - Users report **pathetic customer support** , leading to frustration and unresolved issues with Bmetric. - Users find the **steep learning curve** of Bmetric challenging, impacting their ability to utilize the product effectively. #### What Are Recent G2 Reviews of Bmetric? **"[best call tracking tool](https://www.g2.com/survey_responses/bmetric-review-7536091)"** **Rating:** 4.5/5.0 stars *— Raj K.* [Read full review](https://www.g2.com/survey_responses/bmetric-review-7536091) --- ### 19. [boberdoo Call Routing](https://www.g2.com/products/boberdoo-call-routing/reviews) Whether you've been routing and selling calls for years or you're looking to expand your lead portfolio to include calls as well, you can do no better than boberdoo. boberdoo's call routing and live transfer software allows you to track, segment and bill for all calls entering the system. Furthermore our call routing system is built with the same business logic as our web leads and is consolidated into a single, easy-to-use platform. There is no better time than now to make the transition to boberdoo. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate boberdoo Call Routing?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Performance and Reliability:** 10.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind boberdoo Call Routing?** - **Seller:** [boberdoo.com](https://www.g2.com/sellers/boberdoo-com) - **Year Founded:** 2000 - **HQ Location:** Chicago, US - **LinkedIn® Page:** https://www.linkedin.com/company/boberdoo-com-llc (21 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are boberdoo Call Routing's Pros and Cons? **Pros:** - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Implementation Ease (1 reviews) **Cons:** - Poor Design (1 reviews) - Poor User Experience (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About boberdoo Call Routing? *AI-generated summary from verified user reviews* **Pros:** - Users value the **easy integrations** of boberdoo Call Routing, making setup and implementation a breeze. - Users love the **easy setup** of boberdoo Call Routing, making integration and implementation a breeze. - Users value the **ease of integration** with boberdoo Call Routing, simplifying the implementation process significantly. **Cons:** - Users find the **interface hard to access** , making it difficult to navigate and utilize the Boberdoo Call Routing system effectively. - Users feel the **interface is difficult to access** , which negatively impacts their overall experience with boberdoo Call Routing. - Users find the **interface challenging to access** , suggesting a need for improved user-friendliness in boberdoo Call Routing. #### What Are Recent G2 Reviews of boberdoo Call Routing? **"[easy to use](https://www.g2.com/survey_responses/boberdoo-call-routing-review-10286526)"** **Rating:** 5.0/5.0 stars *— Verified User in Consulting* [Read full review](https://www.g2.com/survey_responses/boberdoo-call-routing-review-10286526) --- #### What Are G2 Users Discussing About boberdoo Call Routing? - [What is boberdoo Call Routing used for?](https://www.g2.com/discussions/what-is-boberdoo-call-routing-used-for) ### 20. [CallGear](https://www.g2.com/products/callgear/reviews) CallGear is an online service that shows you where your phone leads come from. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate CallGear?** - **Performance and Reliability:** 10.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 6.7/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind CallGear?** - **Seller:** [Callgear](https://www.g2.com/sellers/callgear) - **Year Founded:** 1999 - **HQ Location:** Dubai, AE - **LinkedIn® Page:** https://www.linkedin.com/company/33276968 (46 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of CallGear? **"[Calling Experience and Ease of Use](https://www.g2.com/survey_responses/callgear-review-7024498)"** **Rating:** 5.0/5.0 stars *— Akash K.* [Read full review](https://www.g2.com/survey_responses/callgear-review-7024498) --- **"[Gearup with CallGear](https://www.g2.com/survey_responses/callgear-review-5434673)"** **Rating:** 5.0/5.0 stars *— Tanisha B.* [Read full review](https://www.g2.com/survey_responses/callgear-review-5434673) --- #### What Are G2 Users Discussing About CallGear? - [What is CallGear used for?](https://www.g2.com/discussions/what-is-callgear-used-for) ### 21. [CallScaler](https://www.g2.com/products/callscaler/reviews) CallScaler offers an easy way to start and scale your call tracking campaigns with the most competitive rates in the industry. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate CallScaler?** - **Performance and Reliability:** 10.0/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind CallScaler?** - **Seller:** [CallScaler](https://www.g2.com/sellers/callscaler) - **HQ Location:** N/A - **Twitter:** @CallScaler (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/call-scaler/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of CallScaler? **"[Easy and affordable](https://www.g2.com/survey_responses/callscaler-review-5248833)"** **Rating:** 4.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/callscaler-review-5248833) --- **"[Easy to use. Best pricing from what I've seen](https://www.g2.com/survey_responses/callscaler-review-4762380)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/callscaler-review-4762380) --- #### What Are G2 Users Discussing About CallScaler? - [What is CallScaler used for?](https://www.g2.com/discussions/what-is-callscaler-used-for) ### 22. [Call Sumo](https://www.g2.com/products/call-sumo/reviews) Call Sumo' AI analyzes call data to provide insights on marketing, sales, and operations. Businesses who utilize Call Sumo have marketing and optimization technologies on par with Fortune 500 enterprises. From automated ROI analysis to sentiment analysis, Call Sumo gives critical insights and recommendations to business leaders. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Call Sumo?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Performance and Reliability:** 6.7/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Call Sumo?** - **Seller:** [Call Sumo](https://www.g2.com/sellers/call-sumo) - **Year Founded:** 2016 - **HQ Location:** San Jose, US - **LinkedIn® Page:** http://www.linkedin.com/company/call-sumo (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Call Sumo? **"[Call Sumo is Best One for Call Tracking and Forwarding Services to Improve Business](https://www.g2.com/survey_responses/call-sumo-review-4370407)"** **Rating:** 5.0/5.0 stars *— Shivam S.* [Read full review](https://www.g2.com/survey_responses/call-sumo-review-4370407) --- **"[Review on Call Sumo services](https://www.g2.com/survey_responses/call-sumo-review-7117801)"** **Rating:** 5.0/5.0 stars *— Verified User in Pharmaceuticals* [Read full review](https://www.g2.com/survey_responses/call-sumo-review-7117801) --- #### What Are G2 Users Discussing About Call Sumo? - [What is Call Sumo used for?](https://www.g2.com/discussions/what-is-call-sumo-used-for) ### 23. [Clixtell](https://www.g2.com/products/clixtell/reviews) Clixtell provides complete solution for businesses and digital marketing agencies. Call tracking, web analytics, Pay-Per-Click fraud detection, prevention and protection services for online advertisers in the new digital era. Constantly growing and improving, we are proud to provide a safe & sound transparent advertising experience for our customers. We help businesses optimize & protect their advertising campaigns, increase sales, profit & ROI and to improve customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Clixtell?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Visitor & Keyword Tracking:** 10.0/10 (Category avg: 8.6/10) **Who Is the Company Behind Clixtell?** - **Seller:** [Clixtell](https://www.g2.com/sellers/clixtell) - **Year Founded:** 2017 - **HQ Location:** Los Angeles, US - **Twitter:** @ClixTell (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18031161/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Clixtell? **"[Best software to increase ROI. track calls and conversions and to stop Adwords invalid clicks .](https://www.g2.com/survey_responses/clixtell-review-617124)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/clixtell-review-617124) --- **"[Good Entry Click Fraud and Tracking Software](https://www.g2.com/survey_responses/clixtell-review-7022515)"** **Rating:** 4.0/5.0 stars *— Brady M.* [Read full review](https://www.g2.com/survey_responses/clixtell-review-7022515) --- #### What Are G2 Users Discussing About Clixtell? - [What is Clixtell used for?](https://www.g2.com/discussions/what-is-clixtell-used-for) ### 24. [Dialfire](https://www.g2.com/products/dialfire/reviews) Dialfire instantly turns your browser into a complete outbound call center. **Average Rating:** 4.2/5.0 **Total Reviews:** 3 **How Do G2 Users Rate Dialfire?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Performance and Reliability:** 8.3/10 (Category avg: 8.8/10) - **Visitor & Keyword Tracking:** 3.3/10 (Category avg: 8.6/10) - **Privacy, Security, and Compliance:** 5.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Dialfire?** - **Seller:** [dialfire](https://www.g2.com/sellers/dialfire) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Dialfire? **"[Flexible dialler for various campaigns](https://www.g2.com/survey_responses/dialfire-review-9061611)"** **Rating:** 4.0/5.0 stars *— Siyanda K.* [Read full review](https://www.g2.com/survey_responses/dialfire-review-9061611) --- **"[Best Call Dialer Software](https://www.g2.com/survey_responses/dialfire-review-7965521)"** **Rating:** 5.0/5.0 stars *— Ashish A.* [Read full review](https://www.g2.com/survey_responses/dialfire-review-7965521) --- #### What Are G2 Users Discussing About Dialfire? - [What is Dialfire used for?](https://www.g2.com/discussions/what-is-dialfire-used-for) ### 25. [Dynamic](https://www.g2.com/products/dynamic/reviews) Virtual Call Center Services & Telemarketing Software for your business. Dynamic Interactive offers Voice Broadcasting, Predictive Dialers, SMS Marketing, Call Tracking and more. **Average Rating:** 2.5/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Dynamic?** - **Performance and Reliability:** 10.0/10 (Category avg: 8.8/10) - **Privacy, Security, and Compliance:** 10.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Dynamic?** - **Seller:** [Dynamic Interactive](https://www.g2.com/sellers/dynamic-interactive) - **Year Founded:** 2002 - **HQ Location:** Irvine, US - **Twitter:** @dynamicic (191 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dynamic-interactive-corp. (12 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are G2 Users Discussing About Dynamic? - [What is dynamic developer?](https://www.g2.com/discussions/what-is-dynamic-developer) - [What is a dynamic view of a software architecture?](https://www.g2.com/discussions/what-is-a-dynamic-view-of-a-software-architecture) - [What is a Dynamic software?](https://www.g2.com/discussions/what-is-a-dynamic-software) ## What Is Inbound Call Tracking Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Inbound Call Tracking Software? - [Marketing Analytics Software](https://www.g2.com/categories/marketing-analytics) - [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking) - [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) --- ## How Do You Choose the Right Inbound Call Tracking Software? ### What You Should Know About Inbound Call Tracking Software ### Inbound Call Tracking software buying insights at a glance [Inbound call tracking software](https://www.g2.com/categories/inbound-call-tracking) enables businesses to understand the origin of incoming phone calls and the nature of conversations that occur during those calls. By assigning trackable phone numbers to campaigns, webpages, or channels, these tools connect offline calls to online marketing and customer support activity.  In an environment where many buyers still convert over the phone, inbound call tracking has become essential for marketing, sales, and customer support teams that need accurate attribution and call-level insights. Rather than relying on guesswork, inbound call tracking platforms turn calls into measurable data that teams can act on. Buyers typically use inbound call tracking software to solve visibility gaps around lead sources, missed calls, and call quality. Based on review feedback, users value understanding which campaigns drive high-intent calls, improving follow-up speed, and identifying where calls are being lost or mishandled. Many teams also cite better budget decisions, clearer ROI reporting, and improved customer experience as core benefits. When evaluating the best inbound call tracking software, buyers often compare multiple call tracking providers to strike a balance between ease of use, reporting depth, and integrations. Pricing varies depending on call volume, number of tracking numbers, call recording, and advanced analytics. Most vendors offer tiered monthly plans, with higher tiers unlocking features such as dynamic number insertion, keyword-level attribution, and CRM integrations. Larger teams and agencies often move to custom pricing as usage scales. When comparing inbound call tracking tools, buyers tend to weigh pricing flexibility against long-term reporting and data reliability. ### **Top 5 FAQs from software buyers:** - How accurately can the inbound call software track and attribute inbound calls to the correct marketing source, campaign, keyword, and channel? - How well does it integrate with the existing [CRM](https://www.g2.com/categories/crm), [marketing automation](https://www.g2.com/categories/marketing-automation), analytics, and ad platforms so that call data can be used for reporting and follow up? - What level of call intelligence does the product provide, including call recording, transcription, sentiment analysis, and automatic qualification or scoring? - How strong are the routing and lead handling capabilities, including IVR, call flows, queue management, and rules-based routing to the right team or rep? - How reliable and compliant is the platform in terms of call quality, uptime, number provisioning, data security, and adherence to regulations such as GDPR, TCPA, and call recording consent laws? G2’s top-rated inbound call tracking software, based on verified user reviews, includes [CallRail](https://www.g2.com/products/callrail/reviews) **,** [800.com](https://www.g2.com/products/800-com/reviews) **,** [CallTrackingMetrics](https://www.g2.com/products/calltrackingmetrics/reviews) **, and** [Invoca](https://www.g2.com/products/invoca/reviews). ### What are the top-reviewed Inbound Call Tracking software on G2? [CallRail](https://www.g2.com/products/callrail/reviews) - Reviews: 1,605 - Satisfaction: 84 - Market Presence: 96 - G2 Score: 90 [CallTrackingMetrics](https://www.g2.com/products/calltrackingmetrics/reviews) - Reviews: 725 - Satisfaction: 58 - Market Presence: 73 - G2 Score: 65 [Invoca](https://www.g2.com/products/invoca/reviews) - Reviews: 959 - Satisfaction: 97 - Market Presence: 99 - G2 Score: 98 [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - Reviews: 270 - Satisfaction: 87 - Market Presence: 66 - G2 Score: 76 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Inbound Call Tracking Software #### **Feedback Pros: What Users Consistently Appreciate** - **Campaign-level attribution clearly ties calls to marketing sources** - _“I’ve recently started using the AI-powered features, and they’ve made it much easier to qualify leads and get insights without manually digging through reports. The dashboards feel more intuitive now, and the integration with Google Ads and GA4 has streamlined campaign tracking. I also like how call transcripts are more accurate than before, saving time when reviewing conversations.”_ - [Jamie I](https://www.g2.com/products/callrail/reviews/callrail-review-7283936), CallRail Review - **Fast setup allows tracking numbers to go live quickly** - _“__I really love how clean, intuitive, and easy-to-navigate the dashboard is—it just makes sense. Setup was incredibly fast and straightforward, which I really appreciate. I was able to get up and running right away without any complicated steps. The voicemail-to-text feature is a total game changer—getting a text when someone leaves a voicemail and being able to listen right from my phone without logging in saves so much time. I’ve also noticed the recent improvements to the one-to-one texting feature, which is great to see. It’s clear the platform is evolving and listening to users.”_ - [Stephanie E](https://www.g2.com/products/800-com/reviews/800-com-review-11866654), 800.com Review - **Call recordings and tags help qualify leads and outcomes** - _“I like that CallRail is easy to install on any website, and the dynamic phone insertion shows different phone numbers automatically based on how the visitors were referred. CallRail's reporting helps us measure the quantity and quality of phone call inquiries driven by our different marketing tactics. It's awesome that installation with a tag management tool or CMS like WordPress takes just a few minutes. I appreciate that CallRail can instantly check if it has been installed correctly without waiting for calls.”_ - [John D](https://www.g2.com/products/callrail/reviews/callrail-review-12073423), Callrail Review #### **Cons: Where Many Platforms Fall Short** - **Advanced routing rules require time to configure correctly** - “Some of the features were a bit questionable as far as how to use and configure, but there aren't that many options and once you get familiar it's pretty easy to use. I think I dislike however is the inability to crate a list with variables to add to my SMS Text Campaigns.” - [Kenneth H](https://www.g2.com/products/800-com/reviews/800-com-review-8568610). 800.com Review - **Mobile experiences lag behind desktop reporting workflows** - _“I'd like to see the mobile app worked on more in-depth so it works with Bluetooth headphones and works without any issues going on. I'd also like to see the AI assistant send you a message with all of the lead details they got.”_ - [Seth M](https://www.g2.com/products/callrail/reviews/callrail-review-11893783). CallRail Review - **CRM integrations need manual cleanup or ongoing monitoring** - _“Lacks the more powerful features of some CRMs and other tracking software__“ _- [West H](https://www.g2.com/products/whatconverts/reviews/whatconverts-review-11867143), WhatConverts Review. ### My Expert Takeaway on Inbound Call Tracking Software in 2025 Based on G2 reviews, inbound call tracking software earned an average star rating of 4.67, with more than 90% of users likely to recommend the platform. Ease of use and quality of support also scored highly, reinforcing that many inbound call tracking platforms deliver value quickly once implemented. High-performing teams go beyond simply counting calls. They standardize call outcome definitions, consistently tag conversations, and connect call data directly to pipeline or customer resolution metrics. Marketing teams in industries like home services, healthcare, and B2B services often see the strongest impact because inbound calls represent high-intent conversions.  For buyers evaluating the best inbound call tracking software, long-term success depends less on surface features and more on attribution accuracy, reporting clarity, and integration reliability. Teams that treat inbound call tracking tools as a core measurement system, rather than just a reporting add-on, are more likely to achieve sustained ROI and improved decision-making across marketing and support operations. ### Inbound Call Tracking FAQs #### **What is the best inbound call tracking software for marketing attribution?** The “best” inbound call tracking software for marketing attribution is usually the one that ties every call back to a specific source, campaign, keyword, or touchpoint with high accuracy. For attribution purposes, marketers seek dynamic number insertion (DNI), keyword-level reporting, and native integrations with CRM and ad platforms, enabling calls to be linked back to web clicks, landing pages, and paid media. Tools that make it easy to see which ads or keywords are actually driving revenue-generating calls tend to rank highest in real user reviews. Some of the best-rated platforms include [CallRail](https://www.g2.com/products/callrail/reviews), [Invoca](https://www.g2.com/products/invoca/reviews), and [800.com](http://800.com). #### **What is the best mobile-friendly call tracking software?** The best mobile-friendly call tracking software is one that features a strong mobile interface or app, allowing representatives to view call details, recordings, and follow-up notes on the go. For many field-heavy teams. For example, for sales reps or local service providers, the ability to listen to calls, add tags, and log outcomes from a phone or tablet is essential. Platforms that maintain a mobile experience nearly on par with the desktop experience consistently stand out in reviews for usability outside the office. #### **What is the most reliable call tracking system for customer support teams?** Customer support teams often value reliability and clarity above all else. The most reliable systems for support combine consistent call routing, clear call logs, robust reporting on abandoned/missed calls, and easy access to recordings. Reliability also means uptime and low data latency, so support leaders know how many calls are coming in, which team answered them, and what the outcomes were in near real time. In reviews, platforms that minimize dropped or misattributed calls and make daily monitoring straightforward tend to rise to the top. #### **Which call tracking software is best for marketing firms?** Marketing firms and agencies usually need tools that can handle multiple clients, campaign-level reporting, and flexible number pools without a lot of manual effort. The best options for firms also include clear dashboards that can be shared with clients, API access or integrations for client reporting stacks, and easy setup for new campaigns. Agencies often prioritize platforms that scale with their client base and make it simple to spin up tracking for new engagements. #### **What software do most call centers use?** Most larger call centers use [contact center platforms](https://www.g2.com/categories/contact-center) or [VoIP systems](https://www.g2.com/categories/voip-providers) for their core call handling (e.g., routing, ACD, IVR), but they often layer inbound call tracking tools on top when marketing attribution, analytics, and source-level reporting are needed. In other words, the primary call system might handle the call itself, while dedicated inbound call tracking software connects that call back to digital campaigns, keywords, and sources, filling a gap that traditional PBX or contact center systems weren’t built to close. #### **Why use inbound call tracking platforms instead of standard phone systems?** Standard phone systems inform you that a call occurred, who answered it, and possibly its duration. Inbound call tracking platforms go much further: they connect the call back to an exact marketing source, show which campaigns generate the highest-value calls, provide call recordings/analysis, and tie outcomes back to sales or support KPIs. This visibility turns phone calls into actionable business intelligence rather than just another line item in a phone bill. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..) 2. [G2 Market Presence Score Overview](https://www.g2.com/reports) **Researched By:** [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh?_gl=1*1ltwfku*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuMTYzNzM5MTY0OS4xNzY2MTcwMjM2LjE3NjYxNzAyMzY.*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3Njc3Mjg3MTAkbzc4JGcxJHQxNzY3NzI5MTQ3JGo1OSRsMCRoMA..) **Last updated on:** December 18, 2025