Calltracks

4.1
(14)
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Call tracking software for websites

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Showing 14 Calltracks reviews
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Theodore P.
Validated Reviewer
Review Source
content

"Calltracks- A budding rose"

What do you like best?

Using call tracks., at first to me it seemed like the run of the mill product, many promises and wondering if it would really work. However I was pleasantly surprised. The reason I say this it does its job by actually tracking all calls you get in continuity with website interactions It actually creates a paper trail on the sources of the call. This information is important to us because it helps structure our marketing initiative, where to place concentration.and also aids in data analyzation.

What do you dislike?

I could not find anything to much to dislike about this product except sometimes trying to finding the exact thing you want to do can be a little cumbersome, although nothing that can bring you to a full stop.

What problems are you solving with the product? What benefits have you realized?

It helped us to strategize on a hidden market

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Mark C.
Validated Reviewer
Verified Current User
Review Source
content

"Good all-round call tracking software with confusing interface but good support"

What do you like best?

It works. Uses lightweight JavaScript on the page and is easy to implement on site. Integrates with Google Analytics. Reporting provides plenty of data about each and every call, including good quality audio recordings. Compared to other services it's particularly good value for smaller volumes of calls.

What do you dislike?

The interface is a confusing place to be – it takes a while to work out where to click to find what you need – and some things can only be done on the back end by staff, so, altogether you end up liaising with Support a fair bit. The structure of an account seems a little arcane, as if each feature has been bolted on rather than designed as an integrated system.

What problems are you solving with the product? What benefits have you realized?

Ability to track calls and better link revenue to phone activity.

What Inbound Call Tracking solution do you use?

Thanks for letting us know!
Sandra G.
Validated Reviewer
Review Source
content
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Calltracks"

What do you like best?

Lo mejor es que permite hacer un seguimiento real de llamadas e incluso de la conversación mantenida. además, permite pagar como se desee (por llamadas, por minuto...). Es muy útil para realizar seguimientos con fines comerciales (código postal desde el que se realiza la llamada, etc.)

What do you dislike?

Este software solo está disponible para los tipos de líneas telefónicas PSTN y VoIP entrantes.

Esta aplicación también tiene como contra el hecho de que no sea gratuita y la poca privacidad en las llamadas y las conversaciones de los usuarios.

What problems are you solving with the product? What benefits have you realized?

Los principales beneficios surgen al darle un uso profesional y quedarse grabado y analizar la estadística de esa llamada.

Jason M.
Validated Reviewer
Review Source
content

"Tracking was never too easy!!!"

What do you like best?

Calltracks helped me to administrate my companies calling activities and it has boosted my companies performance too.

I like that customer service group actually treats you like a customer and answer all the questions you have,

What do you dislike?

This software might be troublesome for some new users as the substance is actually characterized yet the working is somewhat difficult in some areas.

Recommendations to others considering the product:

By far in my experience calltrack is an extremely valuable tool.

The software has a customize dashboard which is very convenient for any company need.

I recommend this !!

What problems are you solving with the product? What benefits have you realized?

We use calltracks to evaluate the calls of our agents with our customers.

UE
User in Education Management
Validated Reviewer
Review Source
content

"Good for high-volume call centers"

What do you like best?

I like the keyword tracking feature. It lets us know what keywords people are associating when calling us and it lets us know which keywords we are using that are not successful. It's like A/B testing all the time to optimize.

What do you dislike?

It's pretty expensive. I would recommend it if you host a large call center that you are trying to track sales and what is driving your sale.

Recommendations to others considering the product:

I'd recommend this for large retailers that take phone orders.

What problems are you solving with the product? What benefits have you realized?

We were recommended this by a friend. We would get a lot of phone calls for sales but wasn't sure how they were coming to us. With Calltracks, we could track the keywords that were being used to drive these sales. This technology is widely used for web traffic but not many have done it for phone traffic.

Rob R.
Validated Reviewer
Review Source
content

"Fast and Efficient "

What do you like best?

I like the fact that it captures all of your clients information the first Time around and it’s so accurate.

What do you dislike?

So far there is nothing I don’t like about this product. It’s seems seamless and flawless.

What problems are you solving with the product? What benefits have you realized?

It helps capture all of clients information when we are not available to talk them. This way we won’t lose market share.

Dipesh S.
Validated Reviewer
Review Source
content

"Calltracks the perfect technology and data solution any business "

What do you like best?

1) The team are great with the support they provide and the integration with Universal Analytics which is so easy it has become a game changer for our clients business

2) It has given our client data and insights they never had before allowing them to make strategic decisions with the data they get from calltracks

What do you dislike?

For our clients who want to use the call tracks the reporting solution they offer a branded version, but not a full whitelabel version

What problems are you solving with the product? What benefits have you realized?

Trying to find ROI for my clients on all marketing channels but also improve the overall customer service that the clients provide with the ability to listen back to the calls. Calltracks has provided so much data and insight that we can see significant improvement on clients business even after a month. The challenge as always is to use the data in the right way.

Charlie F.
Validated Reviewer
Verified Current User
Review Source
content

"Call tracks on the right track "

What do you like best?

Easy to use interface. My customers find it easy to get around and listen to their calls using Call Tracks. Also, the data I get allows me to track all calls and optimize ppc campaigns accordingly.

What do you dislike?

Acopy of emails that I send to customer service are automatically also sent to me, filling up my inbox. Also, hard to reach actual individual people directly at the company via email - I am receiving emails, but only from generic customer service@ email addresses. An app would be a nice addition. The cost is quite high.

Recommendations to others considering the product:

Recommend. A solid company.

What problems are you solving with the product? What benefits have you realized?

trying to find ROI for my customers on their PPC and other media campaigns have been enhanced using call tracks.

Amie W.
Validated Reviewer
Verified Current User
Review Source
content

"Easy to track effectiveness of online marketing channels"

What do you like best?

Being able to see which source the phone call came through down to keyword level. Very effective in showing us true conversion rates and how each channel contributes.

What do you dislike?

I'd like to sort phonecalls by source in the interface so that, for example, I can only listen to the ones from paid search and I don't have to go through each one to see what source it came through.

What problems are you solving with the product? What benefits have you realized?

We've seen increase in ROI and conversion rate and have demonstrated to the client the true value of online marketing, allowing them to align their budget accordingly.

Gerrie O.
Validated Reviewer
Verified Current User
Review Source
content

"Great to see profitable keywords"

What do you like best?

Seeing call volumes for different keywords has really helped save paid search budget

also great to monitor staff members call handling skills

What do you dislike?

No mobile app and interface isn't responsive

What problems are you solving with the product? What benefits have you realized?

Analysising successful marketing spend and improving call handling. Better understanding of ROI

AL
Administrator in Leisure, Travel & Tourism
Validated Reviewer
Verified Current User
Review Source
content

"Call tracking service you can rely on"

What do you like best?

Ability to report calls to Google Analytics and access the data via API.

What do you dislike?

Limited hours of support (UK office hours), which does not translate so well to Pacific Standard Time. They provided us with a cell number though, we can call in case of urgency.

What problems are you solving with the product? What benefits have you realized?

Tracking calls coming from phone numbers displayed on websites.

UB
User in Banking
Validated Reviewer
Review Source
content

"Great call analytical software "

What do you like best?

Works great to track phone call stats and for comparing to numerous other competitors

What do you dislike?

That it does not include more dropped call stats

Recommendations to others considering the product:

Worry about the quality not the price

What problems are you solving with the product? What benefits have you realized?

We use it for our customer success team

James L.
Validated Reviewer
Review Source
content

"Calltracks provides you the info you're looking for."

What do you like best?

Simple to export reports into excel, in csv format

What do you dislike?

Interface has a few minor bugs in chrome

What problems are you solving with the product? What benefits have you realized?

Affordable call tracking solution

AM
Administrator in Marketing and Advertising
Validated Reviewer
Review Source
content

"CallTracks Review"

What do you like best?

Simple, easy to use, Easy to understand, works well

What do you dislike?

Few Features no integration with Analytics, so poor conversion tracking and detailed Data.

What problems are you solving with the product? What benefits have you realized?

ROI Proof.

Kate from G2

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* We monitor all Calltracks reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.