Calltracks Reviews & Product Details

Calltracks Overview

What is Calltracks?

Calltracks provide call tracking & analytics software for SMBs through to Global Enterprise to help you understand what marketing channels make your phone ring, including the keywords your web visitors’ use. With the added ability to track offline sales and transactions generated from your calls, including those generated at a later date in-store, you can now get a full picture of your return-on-investment at the click of a button. Furthermore Calltracks can integrate directly with your web analytics account and other 3rd party tools. See which web visitors convert over the phone, including their behaviour on your website before, during and after they call you. Phone calls can be viewed alongside other conversion metrics such as form fills and live chat requests to help you maximise your marketing and your website’s potential. Ultimately, Calltracks will allow you to optimise for revenue and not just for conversion – helping improve your profits and reduce wasted spend.

Calltracks Details
Website
Languages Supported
English
Product Description

Call tracking software for websites


Seller Details
Seller
Calltracks
Company Website
Year Founded
2004
HQ Location
London, United Kingdom
Twitter
@Calltracks
464 Twitter followers
LinkedIn® Page
www.linkedin.com
7 employees on LinkedIn®
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Calltracks Reviews

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Software Consultant/Training Technical Support, Customer Relations
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Using call tracks., at first to me it seemed like the run of the mill product, many promises and wondering if it would really work. However I was pleasantly surprised. The reason I say this it does its job by actually tracking all calls you get in continuity with website interactions It actually creates a paper trail on the sources of the call. This information is important to us because it helps structure our marketing initiative, where to place concentration.and also aids in data analyzation. Review collected by and hosted on G2.com.

What do you dislike?

I could not find anything to much to dislike about this product except sometimes trying to finding the exact thing you want to do can be a little cumbersome, although nothing that can bring you to a full stop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helped us to strategize on a hidden market Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Lo mejor es que permite hacer un seguimiento real de llamadas e incluso de la conversación mantenida. además, permite pagar como se desee (por llamadas, por minuto...). Es muy útil para realizar seguimientos con fines comerciales (código postal desde el que se realiza la llamada, etc.) Review collected by and hosted on G2.com.

What do you dislike?

Este software solo está disponible para los tipos de líneas telefónicas PSTN y VoIP entrantes.

Esta aplicación también tiene como contra el hecho de que no sea gratuita y la poca privacidad en las llamadas y las conversaciones de los usuarios. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Los principales beneficios surgen al darle un uso profesional y quedarse grabado y analizar la estadística de esa llamada. Review collected by and hosted on G2.com.

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Super
Hospitality
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Calltracks helped me to administrate my companies calling activities and it has boosted my companies performance too.

I like that customer service group actually treats you like a customer and answer all the questions you have,

Review collected by and hosted on G2.com.

What do you dislike?

This software might be troublesome for some new users as the substance is actually characterized yet the working is somewhat difficult in some areas.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

By far in my experience calltrack is an extremely valuable tool.

The software has a customize dashboard which is very convenient for any company need.

I recommend this !! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use calltracks to evaluate the calls of our agents with our customers. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the fact that it captures all of your clients information the first Time around and it’s so accurate. Review collected by and hosted on G2.com.

What do you dislike?

So far there is nothing I don’t like about this product. It’s seems seamless and flawless. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps capture all of clients information when we are not available to talk them. This way we won’t lose market share. Review collected by and hosted on G2.com.

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UE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the keyword tracking feature. It lets us know what keywords people are associating when calling us and it lets us know which keywords we are using that are not successful. It's like A/B testing all the time to optimize. Review collected by and hosted on G2.com.

What do you dislike?

It's pretty expensive. I would recommend it if you host a large call center that you are trying to track sales and what is driving your sale. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I'd recommend this for large retailers that take phone orders. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were recommended this by a friend. We would get a lot of phone calls for sales but wasn't sure how they were coming to us. With Calltracks, we could track the keywords that were being used to drive these sales. This technology is widely used for web traffic but not many have done it for phone traffic. Review collected by and hosted on G2.com.

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UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Works great to track phone call stats and for comparing to numerous other competitors Review collected by and hosted on G2.com.

What do you dislike?

That it does not include more dropped call stats Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Worry about the quality not the price Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it for our customer success team Review collected by and hosted on G2.com.

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Digital Marketing Manager
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It works. Uses lightweight JavaScript on the page and is easy to implement on site. Integrates with Google Analytics. Reporting provides plenty of data about each and every call, including good quality audio recordings. Compared to other services it's particularly good value for smaller volumes of calls. Review collected by and hosted on G2.com.

What do you dislike?

The interface is a confusing place to be – it takes a while to work out where to click to find what you need – and some things can only be done on the back end by staff, so, altogether you end up liaising with Support a fair bit. The structure of an account seems a little arcane, as if each feature has been bolted on rather than designed as an integrated system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ability to track calls and better link revenue to phone activity. Review collected by and hosted on G2.com.

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Digital Consultant
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

1) The team are great with the support they provide and the integration with Universal Analytics which is so easy it has become a game changer for our clients business

2) It has given our client data and insights they never had before allowing them to make strategic decisions with the data they get from calltracks Review collected by and hosted on G2.com.

What do you dislike?

For our clients who want to use the call tracks the reporting solution they offer a branded version, but not a full whitelabel version Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to find ROI for my clients on all marketing channels but also improve the overall customer service that the clients provide with the ability to listen back to the calls. Calltracks has provided so much data and insight that we can see significant improvement on clients business even after a month. The challenge as always is to use the data in the right way. Review collected by and hosted on G2.com.

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Entrepreneur
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to use interface. My customers find it easy to get around and listen to their calls using Call Tracks. Also, the data I get allows me to track all calls and optimize ppc campaigns accordingly. Review collected by and hosted on G2.com.

What do you dislike?

Acopy of emails that I send to customer service are automatically also sent to me, filling up my inbox. Also, hard to reach actual individual people directly at the company via email - I am receiving emails, but only from generic customer service@ email addresses. An app would be a nice addition. The cost is quite high. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommend. A solid company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

trying to find ROI for my customers on their PPC and other media campaigns have been enhanced using call tracks. Review collected by and hosted on G2.com.

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Internet Marketing Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Being able to see which source the phone call came through down to keyword level. Very effective in showing us true conversion rates and how each channel contributes. Review collected by and hosted on G2.com.

What do you dislike?

I'd like to sort phonecalls by source in the interface so that, for example, I can only listen to the ones from paid search and I don't have to go through each one to see what source it came through. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've seen increase in ROI and conversion rate and have demonstrated to the client the true value of online marketing, allowing them to align their budget accordingly. Review collected by and hosted on G2.com.

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Customer Services / Estimator
Printing
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Seeing call volumes for different keywords has really helped save paid search budget

also great to monitor staff members call handling skills Review collected by and hosted on G2.com.

What do you dislike?

No mobile app and interface isn't responsive Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Analysising successful marketing spend and improving call handling. Better understanding of ROI Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ability to report calls to Google Analytics and access the data via API. Review collected by and hosted on G2.com.

What do you dislike?

Limited hours of support (UK office hours), which does not translate so well to Pacific Standard Time. They provided us with a cell number though, we can call in case of urgency. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking calls coming from phone numbers displayed on websites. Review collected by and hosted on G2.com.

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Lead Analyst
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simple to export reports into excel, in csv format Review collected by and hosted on G2.com.

What do you dislike?

Interface has a few minor bugs in chrome Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Affordable call tracking solution Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Simple, easy to use, Easy to understand, works well Review collected by and hosted on G2.com.

What do you dislike?

Few Features no integration with Analytics, so poor conversion tracking and detailed Data. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ROI Proof. Review collected by and hosted on G2.com.

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Calltracks Categories on G2