Calltracks Reviews & Product Details

Using call tracks., at first to me it seemed like the run of the mill product, many promises and wondering if it would really work. However I was pleasantly surprised. The reason I say this it does its job by actually tracking all calls you get in continuity with website interactions It actually creates a paper trail on the sources of the call. This information is important to us because it helps structure our marketing initiative, where to place concentration.and also aids in data analyzation. Review collected by and hosted on G2.com.

I could not find anything to much to dislike about this product except sometimes trying to finding the exact thing you want to do can be a little cumbersome, although nothing that can bring you to a full stop. Review collected by and hosted on G2.com.

The best part is that it allows for real tracking of calls and even the conversation held. Additionally, it allows you to pay as you wish (per call, per minute...). It is very useful for tracking with commercial purposes (postal code from which the call is made, etc.). Review collected by and hosted on G2.com.

This software is only available for incoming PSTN and VoIP phone line types. This application also has the downside of not being free and the limited privacy in users' calls and conversations. Review collected by and hosted on G2.com.

Calltracks helped me to administrate my companies calling activities and it has boosted my companies performance too.

I like that customer service group actually treats you like a customer and answer all the questions you have,

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This software might be troublesome for some new users as the substance is actually characterized yet the working is somewhat difficult in some areas.

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I like the fact that it captures all of your clients information the first Time around and it’s so accurate. Review collected by and hosted on G2.com.

So far there is nothing I don’t like about this product. It’s seems seamless and flawless. Review collected by and hosted on G2.com.

I like the keyword tracking feature. It lets us know what keywords people are associating when calling us and it lets us know which keywords we are using that are not successful. It's like A/B testing all the time to optimize. Review collected by and hosted on G2.com.

It's pretty expensive. I would recommend it if you host a large call center that you are trying to track sales and what is driving your sale. Review collected by and hosted on G2.com.

Works great to track phone call stats and for comparing to numerous other competitors Review collected by and hosted on G2.com.

That it does not include more dropped call stats Review collected by and hosted on G2.com.

It works. Uses lightweight JavaScript on the page and is easy to implement on site. Integrates with Google Analytics. Reporting provides plenty of data about each and every call, including good quality audio recordings. Compared to other services it's particularly good value for smaller volumes of calls. Review collected by and hosted on G2.com.

The interface is a confusing place to be – it takes a while to work out where to click to find what you need – and some things can only be done on the back end by staff, so, altogether you end up liaising with Support a fair bit. The structure of an account seems a little arcane, as if each feature has been bolted on rather than designed as an integrated system. Review collected by and hosted on G2.com.

1) The team are great with the support they provide and the integration with Universal Analytics which is so easy it has become a game changer for our clients business

2) It has given our client data and insights they never had before allowing them to make strategic decisions with the data they get from calltracks Review collected by and hosted on G2.com.

For our clients who want to use the call tracks the reporting solution they offer a branded version, but not a full whitelabel version Review collected by and hosted on G2.com.

Easy to use interface. My customers find it easy to get around and listen to their calls using Call Tracks. Also, the data I get allows me to track all calls and optimize ppc campaigns accordingly. Review collected by and hosted on G2.com.

Acopy of emails that I send to customer service are automatically also sent to me, filling up my inbox. Also, hard to reach actual individual people directly at the company via email - I am receiving emails, but only from generic customer service@ email addresses. An app would be a nice addition. The cost is quite high. Review collected by and hosted on G2.com.

Being able to see which source the phone call came through down to keyword level. Very effective in showing us true conversion rates and how each channel contributes. Review collected by and hosted on G2.com.

I'd like to sort phonecalls by source in the interface so that, for example, I can only listen to the ones from paid search and I don't have to go through each one to see what source it came through. Review collected by and hosted on G2.com.