# Calltracks Reviews **Vendor:** Calltracks **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.1/5.0 **Total Reviews:** 14 ## About Calltracks Calltracks provide call tracking & analytics software for SMBs through to Global Enterprise to help you understand what marketing channels make your phone ring, including the keywords your web visitors’ use. With the added ability to track offline sales and transactions generated from your calls, including those generated at a later date in-store, you can now get a full picture of your return-on-investment at the click of a button. Furthermore Calltracks can integrate directly with your web analytics account and other 3rd party tools. See which web visitors convert over the phone, including their behaviour on your website before, during and after they call you. Phone calls can be viewed alongside other conversion metrics such as form fills and live chat requests to help you maximise your marketing and your website’s potential. Ultimately, Calltracks will allow you to optimise for revenue and not just for conversion – helping improve your profits and reduce wasted spend. ## Calltracks Reviews ### 1. Calltracks- A budding rose **Rating:** 5.0/5.0 stars **Reviewed by:** Theodore P. | Software Consultant/Training Technical Support, Customer Relations, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Calltracks?** Using call tracks., at first to me it seemed like the run of the mill product, many promises and wondering if it would really work. However I was pleasantly surprised. The reason I say this it does its job by actually tracking all calls you get in continuity with website interactions It actually creates a paper trail on the sources of the call. This information is important to us because it helps structure our marketing initiative, where to place concentration.and also aids in data analyzation. **What do you dislike about Calltracks?** I could not find anything to much to dislike about this product except sometimes trying to finding the exact thing you want to do can be a little cumbersome, although nothing that can bring you to a full stop. **What problems is Calltracks solving and how is that benefiting you?** It helped us to strategize on a hidden market ### 2. Calltracks **Rating:** 4.0/5.0 stars **Reviewed by:** Sandra G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Calltracks?** The best part is that it allows for real tracking of calls and even the conversation held. Additionally, it allows you to pay as you wish (per call, per minute...). It is very useful for tracking with commercial purposes (postal code from which the call is made, etc.). **What do you dislike about Calltracks?** This software is only available for incoming PSTN and VoIP phone line types. This application also has the downside of not being free and the limited privacy in users' calls and conversations. **What problems is Calltracks solving and how is that benefiting you?** The main benefits arise from using it professionally and having that call recorded and analyzed statistically. ### 3. Tracking was never too easy!!! **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | Super, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2018 **What do you like best about Calltracks?** Calltracks helped me to administrate my companies calling activities and it has boosted my companies performance too. I like that customer service group actually treats you like a customer and answer all the questions you have, **What do you dislike about Calltracks?** This software might be troublesome for some new users as the substance is actually characterized yet the working is somewhat difficult in some areas. **Recommendations to others considering Calltracks:** By far in my experience calltrack is an extremely valuable tool. The software has a customize dashboard which is very convenient for any company need. I recommend this !! **What problems is Calltracks solving and how is that benefiting you?** We use calltracks to evaluate the calls of our agents with our customers. ### 4. Fast and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Rob R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2018 **What do you like best about Calltracks?** I like the fact that it captures all of your clients information the first Time around and it’s so accurate. **What do you dislike about Calltracks?** So far there is nothing I don’t like about this product. It’s seems seamless and flawless. **What problems is Calltracks solving and how is that benefiting you?** It helps capture all of clients information when we are not available to talk them. This way we won’t lose market share. ### 5. Good for high-volume call centers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2018 **What do you like best about Calltracks?** I like the keyword tracking feature. It lets us know what keywords people are associating when calling us and it lets us know which keywords we are using that are not successful. It's like A/B testing all the time to optimize. **What do you dislike about Calltracks?** It's pretty expensive. I would recommend it if you host a large call center that you are trying to track sales and what is driving your sale. **Recommendations to others considering Calltracks:** I'd recommend this for large retailers that take phone orders. **What problems is Calltracks solving and how is that benefiting you?** We were recommended this by a friend. We would get a lot of phone calls for sales but wasn't sure how they were coming to us. With Calltracks, we could track the keywords that were being used to drive these sales. This technology is widely used for web traffic but not many have done it for phone traffic. ### 6. Great call analytical software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2018 **What do you like best about Calltracks?** Works great to track phone call stats and for comparing to numerous other competitors **What do you dislike about Calltracks?** That it does not include more dropped call stats **Recommendations to others considering Calltracks:** Worry about the quality not the price **What problems is Calltracks solving and how is that benefiting you?** We use it for our customer success team ### 7. Good all-round call tracking software with confusing interface but good support **Rating:** 4.0/5.0 stars **Reviewed by:** Mark C. | Digital Marketing Manager, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2016 **What do you like best about Calltracks?** It works. Uses lightweight JavaScript on the page and is easy to implement on site. Integrates with Google Analytics. Reporting provides plenty of data about each and every call, including good quality audio recordings. Compared to other services it's particularly good value for smaller volumes of calls. **What do you dislike about Calltracks?** The interface is a confusing place to be – it takes a while to work out where to click to find what you need – and some things can only be done on the back end by staff, so, altogether you end up liaising with Support a fair bit. The structure of an account seems a little arcane, as if each feature has been bolted on rather than designed as an integrated system. **What problems is Calltracks solving and how is that benefiting you?** Ability to track calls and better link revenue to phone activity. ### 8. Calltracks the perfect technology and data solution any business **Rating:** 5.0/5.0 stars **Reviewed by:** Dipesh S. | Digital Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2015 **What do you like best about Calltracks?** 1) The team are great with the support they provide and the integration with Universal Analytics which is so easy it has become a game changer for our clients business 2) It has given our client data and insights they never had before allowing them to make strategic decisions with the data they get from calltracks **What do you dislike about Calltracks?** For our clients who want to use the call tracks the reporting solution they offer a branded version, but not a full whitelabel version **What problems is Calltracks solving and how is that benefiting you?** Trying to find ROI for my clients on all marketing channels but also improve the overall customer service that the clients provide with the ability to listen back to the calls. Calltracks has provided so much data and insight that we can see significant improvement on clients business even after a month. The challenge as always is to use the data in the right way. ### 9. Call tracks on the right track **Rating:** 3.5/5.0 stars **Reviewed by:** Charlie F. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2015 **What do you like best about Calltracks?** Easy to use interface. My customers find it easy to get around and listen to their calls using Call Tracks. Also, the data I get allows me to track all calls and optimize ppc campaigns accordingly. **What do you dislike about Calltracks?** Acopy of emails that I send to customer service are automatically also sent to me, filling up my inbox. Also, hard to reach actual individual people directly at the company via email - I am receiving emails, but only from generic customer service@ email addresses. An app would be a nice addition. The cost is quite high. **Recommendations to others considering Calltracks:** Recommend. A solid company. **What problems is Calltracks solving and how is that benefiting you?** trying to find ROI for my customers on their PPC and other media campaigns have been enhanced using call tracks. ### 10. Easy to track effectiveness of online marketing channels **Rating:** 4.0/5.0 stars **Reviewed by:** Amie W. | Internet Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2015 **What do you like best about Calltracks?** Being able to see which source the phone call came through down to keyword level. Very effective in showing us true conversion rates and how each channel contributes. **What do you dislike about Calltracks?** I'd like to sort phonecalls by source in the interface so that, for example, I can only listen to the ones from paid search and I don't have to go through each one to see what source it came through. **What problems is Calltracks solving and how is that benefiting you?** We've seen increase in ROI and conversion rate and have demonstrated to the client the true value of online marketing, allowing them to align their budget accordingly. ### 11. Great to see profitable keywords **Rating:** 5.0/5.0 stars **Reviewed by:** Gerrie O. | Customer Services / Estimator, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2015 **What do you like best about Calltracks?** Seeing call volumes for different keywords has really helped save paid search budget also great to monitor staff members call handling skills **What do you dislike about Calltracks?** No mobile app and interface isn't responsive **What problems is Calltracks solving and how is that benefiting you?** Analysising successful marketing spend and improving call handling. Better understanding of ROI ### 12. Call tracking service you can rely on **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2015 **What do you like best about Calltracks?** Ability to report calls to Google Analytics and access the data via API. **What do you dislike about Calltracks?** Limited hours of support (UK office hours), which does not translate so well to Pacific Standard Time. They provided us with a cell number though, we can call in case of urgency. **What problems is Calltracks solving and how is that benefiting you?** Tracking calls coming from phone numbers displayed on websites. ### 13. Calltracks provides you the info you're looking for. **Rating:** 3.5/5.0 stars **Reviewed by:** James L. | Lead Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2015 **What do you like best about Calltracks?** Simple to export reports into excel, in csv format **What do you dislike about Calltracks?** Interface has a few minor bugs in chrome **What problems is Calltracks solving and how is that benefiting you?** Affordable call tracking solution ### 14. CallTracks Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2015 **What do you like best about Calltracks?** Simple, easy to use, Easy to understand, works well **What do you dislike about Calltracks?** Few Features no integration with Analytics, so poor conversion tracking and detailed Data. **What problems is Calltracks solving and how is that benefiting you?** ROI Proof. ## Calltracks Discussions - [What is Calltracks used for?](https://www.g2.com/discussions/what-is-calltracks-used-for) - [View Calltracks pricing details and edition comparison](https://www.g2.com/products/calltracks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+16%3A03%3A55+-0500&secure%5Bsession_id%5D=279870a3-009e-4277-a035-e1fb16bc73e6&secure%5Btoken%5D=7790f5b7a4567431f19f5a0f49b9bcd96e3385c264b43c0795496f94a04763dc&format=llm_user) ## Calltracks Features **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Calltracks Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (724 reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (566 reviews)