# Nimbata Reviews **Vendor:** Nimbata **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.7/5.0 **Total Reviews:** 27 ## About Nimbata Nimbata helps you see what other marketing and data tools often miss, empowering you to boost campaign results, lower acquisition costs, and manage budgets more effectively. Designed for marketing teams, enterprises, franchises, multi-location businesses, and performance agencies, Nimbata links leads and revenue directly to your marketing efforts using precise call-tracking and lead management tools. It’s the only call-tracking platform that charges per answered call, not per minute, making it cost-effective and easy to scale. With Nimbata, you can: Capture leads via local, toll-free, or vanity numbers in over 4,300 cities and 70+ countries. Access accurate, first-party call and web form conversion data through Nimbata’s tracking script. Attribute call conversions down to the session level (source, campaign, keyword) using dynamic number insertion. Handle calls effectively with features like recordings, greetings, whispers, surveys, and spam filters. Optimize call management through advanced routing options, ensuring leads reach the right teams efficiently. Integrate seamlessly with top tools like Google Ads, Meta Ads, GA4, Hubspot, Salesforce, and Slack, or leverage our API for customized workflows. Starting at $39 per month plus usage, Nimbata’s flexible plans give you control over your budget with a transparent, per-answered-call model. Get started with a 14-day free trial—no credit card required. ## Nimbata Pros & Cons **What users like:** - Users value the **ease of use** of Nimbata, with a straightforward setup and intuitive dashboard for effective call tracking. (5 reviews) - Users find the **easy setup** of Nimbata highly beneficial, enabling quick implementation and effective call tracking. (5 reviews) - Users find Nimbata's **call tracking capabilities** reliable and easy to use, enhancing marketing and analytics for their businesses. (4 reviews) - Users admire the **detailed analytics** of Nimbata, finding them crucial for optimizing marketing performance and call tracking. (3 reviews) - Users praise Nimbata for its **intuitive interface and excellent analytics** , making call tracking effortless and effective. (3 reviews) - Users find that **ad tracking** with Nimbata significantly improves marketing and analytics for their businesses. (2 reviews) - Customer Support (2 reviews) - Users appreciate the **intuitive and easy-to-navigate dashboard** of Nimbata, making call management seamless and efficient. (2 reviews) - Insights (2 reviews) - Positive Experience (2 reviews) **What users dislike:** - Users experience **call connectivity issues** during software implementation, but support resolves problems quickly and efficiently. (1 reviews) - Users find Nimbata's pricing to be **expensive** , suggesting it could be more affordable for better value. (1 reviews) - Users find the **limited functionality** of Nimbata restricts their ability to effectively categorise or summarise insights. (1 reviews) ## Nimbata Reviews ### 1. A Powerful and Reliable Call Tracking Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Nimbata?** We’ve been using Nimbata for over 200 phone numbers, and it’s been an absolute game-changer for our team. The platform makes it incredibly easy to manage all our numbers and campaigns in one place, and the analytics are excellent — we love diving into the detailed reports to see exactly which channels are driving results. The AI-generated call transcripts and insights have been particularly valuable. They save us loads of time and help us understand customer intent and call quality without having to listen to every call manually. Setup was smooth, the interface is intuitive, and the support team have always been responsive and helpful. Overall, Nimbata has become an essential part of our marketing toolkit — highly recommended for anyone serious about call tracking, attribution, and performance optimisation! **What do you dislike about Nimbata?** The AI transcripts are great, but it would be useful to have more flexibility in how insights are categorised or summarised. **What problems is Nimbata solving and how is that benefiting you?** Nimbata helps us track, analyse, and attribute every phone call across our marketing channels. Before using it, it was difficult to see which campaigns were actually driving inbound calls or delivering real leads. Now, with over 200 tracked numbers, we can clearly identify which channels, keywords, and campaigns perform best. The AI-powered call transcripts and analytics also save our team a huge amount of time. We can quickly review conversations, understand customer intent, and measure call quality without having to listen to each call manually. Overall, Nimbata gives us data-driven visibility and control over our inbound calls, helping us improve marketing performance, allocate budgets more effectively, and ultimately deliver better results for our clients. ### 2. Great Call Tracking, but Support Is Hard to Reach **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2026 **What do you like best about Nimbata?** I like the call tracking and the call record options. I also liked the quick start aspect of opening an account. **What do you dislike about Nimbata?** Their support is abysmal and their support tools are difficult to access. Speaking to a human being is impossible, and during a trial, I found it difficult to set up and gain support from anyone there. **What problems is Nimbata solving and how is that benefiting you?** I needed call tracking for my client and I needed to be able to prove that the calls had happened. ### 3. Effortless Call Tracking with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jerome G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about Nimbata?** I like that Nimbata is easy to use. The support systems are also something I enjoy about it. **What do you dislike about Nimbata?** Payment plans **What problems is Nimbata solving and how is that benefiting you?** I use Nimbata for call tracking, which helps in handling leads effectively. ### 4. Call tracking with AI Notes **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | Digital Marketing Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2025 **What do you like best about Nimbata?** As an agency, we’ve used a lot of different tools, but Nimbata has really blown us away. It’s super simple to use with the AI notes + Sheet integration. One of our favorite features is the AI-powered notes. It’s a huge time-saver, giving us quick insights we can actually use. The best part? Nimbata was so easy to set up. We had it up and running in a week. To add, the customer support team is top-notch. We had a few questions during setup, and they were quick to help us out. The Google Sheet Integration was a god send. We're able to share this link with clients and they're able to see directly how effective our ad campaigns are. Their script has the technology to dynamically swap the phone numbers on the website based on where the visitor comes from (organic vs paid vs social). **What do you dislike about Nimbata?** Nothing. Honestly such a good tool specially for performance-based marketing agencies. **What problems is Nimbata solving and how is that benefiting you?** Attribution of phone calls to ad campaigns we're running. Transcript + AI notes of the phone calls to show clients what things they can do to improve front of desk stop to close. ### 5. Efficient, user-friendly, and competitively priced call tracking solution **Rating:** 5.0/5.0 stars **Reviewed by:** Mikalai S. | Marketlab Analytics LLC, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Nimbata?** Nimbata offers a very intuitive and easy-to-navigate dashboard, making it simple to manage and track all calls effectively. The activation process is extremely fast, allowing us to start using the service almost immediately. Additionally, Nimbata provides highly competitive pricing compared to other call tracking solutions, offering excellent value for money. **What do you dislike about Nimbata?** There are no downsides to using Nimbata. Everything works smoothly and meets our expectations. **What problems is Nimbata solving and how is that benefiting you?** Nimbata helps us accurately track phone call conversions, allowing for better measurement of marketing campaign effectiveness. It solves the challenge of attributing offline conversions to specific marketing channels, providing valuable insights that help optimize our advertising strategies and improve overall ROI. ### 6. Sleek Interface That Delights **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Nimbata?** Nimbata is a reliable and easy-to-use call tracking solution. The setup is straightforward, and the dashboard provides clear insights into call performance. Their customer support is also responsive and helpful. **What do you dislike about Nimbata?** It would be great to have more flexible reporting options and custom integrations. A slightly faster interface when switching between accounts or views would also enhance the overall experience. **What problems is Nimbata solving and how is that benefiting you?** Nimbata makes call tracking simple and efficient, helping us clearly understand which campaigns drive real phone leads. ### 7. Great software for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Adam N. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Nimbata?** This software has helped me set up call tracking in a small family owned business. It has helped in so many ways with marketing and analytics. Customer support is responsive and, overall, Nimbata is incredibly cost effective. **What do you dislike about Nimbata?** There were a few hiccups with software implementation. While the chat support solved all of my issues within 24 hours, it would have been nice to have phone support at that time. Everything works great now, though. **What problems is Nimbata solving and how is that benefiting you?** Nimbata is a great call tracking solution that allows us to effectively monitor new leads and track our marketing strategies. ### 8. Easy to use and Insightful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Nimbata?** It helps us fill the gap in tracking calls coming from each keyword used in the different paid channels. This helps me make optimisation decisions on a granular level. **What do you dislike about Nimbata?** Price could be a bit cheaper but other than that no issues. **What problems is Nimbata solving and how is that benefiting you?** It helps me crossreference the calls with each keyword used in google ads and bing ads and helps me understand which keyword gets the most relevant call enquiries. ### 9. Call tracking for a business seeking leads **Rating:** 4.0/5.0 stars **Reviewed by:** Jack L. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2025 **What do you like best about Nimbata?** simple, useful, quick in learning and adapting **What do you dislike about Nimbata?** still too soon to tell, will evaluate completely after three months to be fair. **What problems is Nimbata solving and how is that benefiting you?** tracking and writing huge excels. ### 10. Nimbata has been a game-changer for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about Nimbata?** The platform is incredibly user-friendly, and the call tracking features have given us detailed insights into our campaigns. We're now able to attribute leads with precision and optimize our marketing efforts like never before. The support team is responsive and always helpful, making the experience even better. Highly recommend Nimbata to anyone looking to take their call tracking and analytics to the next level!" **What do you dislike about Nimbata?** Nothing at the moment. The pricing is great, easy to set up **What problems is Nimbata solving and how is that benefiting you?** Mostly just attributing leads to Google ads ### 11. I am satisfied with having adopted Nimbata for my company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Nimbata?** Nimbata is simple to set up. It's quick to learn to use. It is effective for tracking phone calls, starting from the origin of the call to tracking conversions. **What do you dislike about Nimbata?** The only flaw I find in Nimbata is the price. I think it could be slightly cheaper. **What problems is Nimbata solving and how is that benefiting you?** In the company we were unable to track incoming calls and which of them converted into appointments. ### 12. Rising Above the Rest: Nimbata Delivers Unrivaled Call Tracking Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verner K. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Nimbata?** Nimbata's integration for single-page applications (SPAs) is a game-changer for those with modern websites, like mine. This feature makes implementing call tracking and monitoring calls from our SPA a breeze. **What do you dislike about Nimbata?** Although Nimbata has yet to be recognized as a listed analytics provider by Google Ads, I am confident that they will achieve this status in the near future. **What problems is Nimbata solving and how is that benefiting you?** Nimbata addresses the common problem of tracking customer calls and interactions for businesses, which is essential for understanding the customer journey and evaluating the performance of marketing campaigns. This is particularly beneficial for businesses with single-page applications (SPAs) as Nimbata offers optimized integration for these modern, dynamic websites. As a user, Nimbata's call tracking service has provided me with detailed insights and analytics that have significantly improved my marketing strategies, allowing me to see exactly which ads and keywords are driving calls and conversions. This has resulted in a better allocation of my advertising budget, ultimately leading to a higher return on investment. Additionally, the user-friendly interface and excellent customer support have made it easy for me to implement and utilize the platform, saving me time and resources that can be better spent on other aspects of my business. Overall, Nimbata has been an invaluable tool in enhancing my marketing efforts and driving business success. ### 13. The Best phone call attribution software ever **Rating:** 5.0/5.0 stars **Reviewed by:** Vasileios S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Nimbata?** I track every single call from every source and i also get the recordings **What do you dislike about Nimbata?** Dont have direct integration with GoHighLevel. **What problems is Nimbata solving and how is that benefiting you?** I can attrivute any to call to the source an feed the algorythms with quility data ### 14. Wonderful support team **Rating:** 5.0/5.0 stars **Reviewed by:** Derek C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Nimbata?** Does everything that I need, especially when it comes to tracking **What do you dislike about Nimbata?** The AI summary feature can be improved, but currently still in Beta so I have high hopes! **What problems is Nimbata solving and how is that benefiting you?** Inbound call tracking with Google Ads ### 15. Good for tracking phone calls **Rating:** 4.0/5.0 stars **Reviewed by:** António M. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about Nimbata?** Easy to implement and good customer support. Good dashbaord very ease to use. I check it every day. Many potential if you wnat to dive in in the data. Fisrt time I install iy it was very easy integration in WordPress website. **What do you dislike about Nimbata?** Use it for several years and until now nothing negative. **What problems is Nimbata solving and how is that benefiting you?** Tracking ad investment that generate phone calls ### 16. great service and interface **Rating:** 4.5/5.0 stars **Reviewed by:** Anton K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Nimbata?** complicated call forwarding connected in minutes. **What do you dislike about Nimbata?** i have not found anything yet, but i guess price can be better. **What problems is Nimbata solving and how is that benefiting you?** call tracking for vendors on our marketplace. ### 17. Excellent software with a very reactive customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Gaspard G. | Freelance Digital Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Nimbata?** It is easy to use, the interface is nice to work in and the integration with other solutions is very useful. **What do you dislike about Nimbata?** Not much, everytime I had an issue, it was resolved in less than an hour. **What problems is Nimbata solving and how is that benefiting you?** Swaping numbers on my website. ### 18. What you wanted other call tracking providers to be **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Nimbata?** It’s very straightforward to set up, unlike other call-tracking providers. Secondly, the customer service from Nimbata might be the best I’ve gotten from any company. They’re always happy to help and don’t waste your time with canned responses and/or just referring you to a help article, which you’ll be used to if you have worked with any of the more popular call-tracking companies. **What do you dislike about Nimbata?** I've been using Nimbata for over a year and a half and have experienced no downsides to the service. **What problems is Nimbata solving and how is that benefiting you?** Nimbata has successfully helped us get ad campaigns live faster by 1-2 business days. That benefits us in over-delivering for our clients and ensuring they have a pleasant onboarding experience. ### 19. A handy tool for calls **Rating:** 4.0/5.0 stars **Reviewed by:** Eudes L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Nimbata?** Very good tool for call tracking. You can add messages at the beginning of calls and create very practical sequences. I recommend it. **What do you dislike about Nimbata?** One thing I would have added is the ability to protect calls from robots and botnets... it's something that is not yet available in France but would be very useful. **What problems is Nimbata solving and how is that benefiting you?** Protect my clients' numbers. I need to set up call forwarding from landline numbers to my clients' numbers. This is also how I can track conversions. ### 20. Great Low Cost Call Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Tino U. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Nimbata?** We really liked their payment model which is what initially attracted us to give it a try. We have used different trackers in the past and found our end-of-month Invoices were eating into our profits. Nimbata's per-call cost significantly reduced our call tracking expenses by 70% in comparison to previous trackers. **What do you dislike about Nimbata?** There is nothing much that we don't like. Like most products/software there are always minor improvements that could be addressed. The good thing about the Nimbata Team is that they have implemented a lot of the minor/major recommendations that we have given to them which has made our experience even better using the platform. **What problems is Nimbata solving and how is that benefiting you?** Nimbata's per-call cost significantly reduced our call-tracking expenses by 70% in comparison to previous trackers that we have used to manage multiple call-tracking campaigns. ### 21. The company offers high service **Rating:** 5.0/5.0 stars **Reviewed by:** Nick K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Nimbata?** The company offers high service, the staff is always there to help and guide us. The marketing team drew useful conclusions thanks to Nimbada. **What do you dislike about Nimbata?** I would like the price to be more affordable as we use Nimbada in conjunction with other marketing tools **What problems is Nimbata solving and how is that benefiting you?** In general it is a very good service which combined with other tools can give a lot of insights concerning the marketing strategy of a business ### 22. An excellent service with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about Nimbata?** The service works, which you would think would be the bare minimum requirement, but trust me, many do not, especially CallRail, who were terrible. Nimnata's support is very good as well, unlike, you guessed it, CallRail's. **What do you dislike about Nimbata?** Nothing yet, to be honest. It has been a refreshing experience working with Nimbata. **What problems is Nimbata solving and how is that benefiting you?** Call tracking is very helpful for figuring out ROI for online advertising and other advertising as well. We use it as a KPI for most of our marketing initiatives. ### 23. The best tool for call tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2020 **What do you like best about Nimbata?** Easy to configure, large inventory of tracking numbers, follow-up calls from different digital channels. They have good customer support **What do you dislike about Nimbata?** Sometimes it presents technical problems, but they still fix them quickly. **Recommendations to others considering Nimbata:** If you are looking for a tool to track calls made through the campaigns of different digital channels, Nimbata is the solution. It is also competitively priced. **What problems is Nimbata solving and how is that benefiting you?** I can determine which digital campaign a call was made from and correctly follow up on that call. I can analyze which campaign works best for me ### 24. Moving to digital shipment tracking using Nimbata Call services **Rating:** 5.0/5.0 stars **Reviewed by:** ILIAS K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2018 **What do you like best about Nimbata?** The customized and innovative services & the outstanding communication with Nimbata team **What do you dislike about Nimbata?** We had received only positive feedback using Nimbata services **Recommendations to others considering Nimbata:** Try use Nimbata services and you will have and added value **What problems is Nimbata solving and how is that benefiting you?** As a company active in Logistics Industry we had the need to track the status of our shipments. Nimbata team analysed our needs and offered us a "call tool" that allow us to track effectively all our shipments. Only in 2017, through this customized "call tool", we have tracked 4.000 shipments while through the offered Dashboard we had the opportunity to export and analyze various reports and data. Using Nimbata we suceeded to have a competitive advantage that no other competitor could offer in our industry. ### 25. Best experience ever. Very simple to use. Amazing custom service. **Rating:** 5.0/5.0 stars **Reviewed by:** Exarchou K. | Speech and language therapist, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2018 **What do you like best about Nimbata?** Easy to use, high quality services. Accurate and reliable results. **What do you dislike about Nimbata?** There's not much to dislike about Nimbata product **What problems is Nimbata solving and how is that benefiting you?** Knowledge about how to spend your money on advertisement according to what kind of advertisement will bring you more clients. ### 26. An effective marketing tool and a valuable asset for our company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about Nimbata?** We are using Nimbata platform for more than 2 years. With Nimbata tool, we are able to attribute calls to online and online campaigns, increase ROI and conversions. Powerful reporting, innovative interface and excellent support team. I highly recommend it! **What do you dislike about Nimbata?** Nothing. Nimbata platform is an excellent and easy-to-use tool. **What problems is Nimbata solving and how is that benefiting you?** *Attribution of Digital Marketing Campaigns *Help us to increase sales and revenue *Monitor performance *Optimize our Digital Marketing Campaigns ### 27. Very helpful service and extremely supportive team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Tobacco | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2018 **What do you like best about Nimbata?** Innovation, analysis, communication **What do you dislike about Nimbata?** Nothing i particular **What problems is Nimbata solving and how is that benefiting you?** Source of calls and connection with paid media so as to evaluate ROI - [View Nimbata pricing details and edition comparison](https://www.g2.com/products/nimbata/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A38%3A31+-0500&secure%5Bsession_id%5D=f0fed50a-ae9a-4263-be20-6a0985044e13&secure%5Btoken%5D=d4a8d2004eb060bcc744aa93b420e9865930ada73e38bce6cbc0d66a1c394250&format=llm_user) ## Nimbata Integrations - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) ## Nimbata Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Generative AI** - AI Text Summarization **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Nimbata Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [WhatConverts](https://www.g2.com/products/whatconverts/reviews) - 4.9/5.0 (300 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews)