ActiveDEMAND Reviews & Product Details

ActiveDemand connects us with our CRM Nmble so we can have a complete marketing and contact system. All with timelines for each customer or lead, built in appointment scheduler and landing pages. Customer support is incredible Review collected by and hosted on G2.com.

The initial learning curve. However Active Demand is most generous with one on one screen share meetings to help you any way they can, Review collected by and hosted on G2.com.

We like the use of email marketing. The analysis is also quite engaging for users to understand. Review collected by and hosted on G2.com.

Due to how advanced this software is. There's so many features and functions integrated with the software which makes this overwhelming. Review collected by and hosted on G2.com.

This product keeps all of your reports in one place so you can easily track everything from phone calls to forms. It also reports information regarding interactions and conversions online. The best part about this, all of the information is displayed in real time. Review collected by and hosted on G2.com.

I am not 100% well versed in all of its capabilities. I am using this software as a 3rd party user (What I mean by that is that another company set up the account and is helping keep track of the information). Review collected by and hosted on G2.com.

Great price for and all in one software. Review collected by and hosted on G2.com.

The drag and drop editor isn't super fluent, but works well once you get used to the interface. Review collected by and hosted on G2.com.

It does everything we need it to do and is easy to execute Review collected by and hosted on G2.com.

Customer service is a pain. Wait 10-20 minutes for a live chat representative, if they don't solve your problem, there's no follow up. Was once told that I was more than welcome to not use their service when I asked why I should keep using it if the social media posts were going to fail... Review collected by and hosted on G2.com.

The customer support. The chat functionality is incredible and that support team has helped me work through issues/questions countless times. And submitting a support ticket doesn't slow down the process at all - I've never waited more than 12 hours before receiving a response. Incredible! Review collected by and hosted on G2.com.

I feel like I have to ask a lot of questions of the customer support team because I can't easily find articles, videos, etc. that'll answer my questions. I'm not sure if that's because they're not available or they're just not easy to find, but a more robust training package up front may be helpful. Review collected by and hosted on G2.com.

I like that you can scale your business in a new way. Because you can copy one client to another. It saves easily 50 % of time in making at new client. The have a really good supporting. Review collected by and hosted on G2.com.

That it is very hard to work in. It didn't work properly for us before we hired at backend developer to managed it. But now it is amazing. Review collected by and hosted on G2.com.

As a new marketing coordinator, ActiveDEMAND was a decent start in introducing me to the world of marketing automation. Review collected by and hosted on G2.com.

It's a bit of a learning curve, that's for sure and at times can be overwhelming getting to know the ins and outs of the program. The workflows were quite complicated. And at times it took me too long to begin a campaign or any sort of program. Review collected by and hosted on G2.com.

We really love how flexible the platform is, it's really incredible all the possibilities it has, at a first glance things look simple but once you get involved by the ActiveDemand team inside it you discover a new world of marketing that you didn't expected to be existing. Surprising! Review collected by and hosted on G2.com.

The User Interface looks a bit old school, needs bit of redesign. Also the server is sometimes a bit slow, some improvements could be done here.

Though we can do our own custom templates would be great to have really well designed designs for the landing pages or emails, a good webdesigner should be involved here because templates are a bit oldish and rough. Review collected by and hosted on G2.com.

This software is very rich in features and is priced very reasonably compared to their competitors whose softwares have less features. Amazing for agencies! Review collected by and hosted on G2.com.

Bit of a learning curve, but there will be with all softwares that you are learning. Review collected by and hosted on G2.com.

I like the format and how easy to use it is Review collected by and hosted on G2.com.

It seems out of date and slow for me but maybe it's my laptop Review collected by and hosted on G2.com.

The best part about Active Demand is their amazing support. They are quick, responsive, and helpful. Review collected by and hosted on G2.com.

There is the occasional bug that comes up, which hurts when it affects clients, but support is always quick to get it fixed. Review collected by and hosted on G2.com.

The response time to questions is really good and if we have a need for a new implementation then the team at AD a really on the case. It is feature rich and there are plenty of resources for you to dig into and learn more about the product. Review collected by and hosted on G2.com.

It is a complex beast so if you are thinking of letting your clients loose on it make sure you put aside some time for training and telephone support. However, once mastered it is a breeze. Review collected by and hosted on G2.com.

ActiveDEMAND templates are awesome. I like that I can configure different base brands and then apply the brand to my email campaigns, landing pages, autoresponders, etc. The branding helps keep things consistent and looking great. The call tracking feature is also very good. I am able to get more insight into what marketing campaigns are generating phone calls versus those that are not. The reporting is very robust so I can see how my efforts are impacting the bottom line. Review collected by and hosted on G2.com.

Not enough campaign templates. I really like the webinar template where everything is built out for me. Email campaigns, registration pages, surveys, etc. I can set-up a webinar in a matter of minutes and get promoting it. I wish there or more of these type of templates to choose from. I have asked and am told more are coming. Review collected by and hosted on G2.com.

I have only personally dealt with ActiveDemand from an administrative perspective, however it has been a positive experience. Our agency is new to the platform and the team at AD has been extremely helpful and accommodating while we sort through how the program works. Whenever I have questions, I receive a response within the day. The customer service is superb. Review collected by and hosted on G2.com.

I would recommended providing customers with clearer explanation as to how the program works. When we first joined AD, we wanted to come up with a presentation on what the program offered for our clients, but we found it hard to find clear and concise information. However once I reached out to the team directly for clarity, by questions were answered. Review collected by and hosted on G2.com.

It is a great tool for online marketing. Specifically, the call tracking capabilities are outstanding. We needed a solution that not only tracked and routed calls, we needed a solution that would help us drive our marketing initiatives. The Email marketing, landing pages, website visitor tracking, and social posting capabilities are added bonuses for us. ActiveDEMAND has all of the marketing tools in one package. Outstanding! Review collected by and hosted on G2.com.

ActiveDEMAND offers a lot of capabilities, which can be a bit overwhelming at first. Initially there were not a lot of tutorials and online help. This has obviously changed since we adopted the product though. Review collected by and hosted on G2.com.

It's all inclusive. You can have everything on one dashboard. So, no more logging into multiple accounts. And, the analytics are great. You can track all kinds of metrics to improve your campaigns. The support is great too.

Active Demand provides tools and metrics for us that we didn't have with other solutions. It's really great to be able to see the pathe that a prospect took to become a customer, Valuable information to make your marketing and sales team to generate more revenue. Review collected by and hosted on G2.com.

No complaints. There's a bit of a learning curve, but the customer support will assist you in the process. Review collected by and hosted on G2.com.

The tool seems very powerful and we've only scratched the service at this point. I also really like the responsiveness and flexibility of Sean to develop the platform based on our needs for each particular client. He's always available to help and very easy to work with. Review collected by and hosted on G2.com.

WIthout having experience in a similar platform or previous experience in programming, it can sometimes be hard to navigate the steps. I feel that once you get the hang of it (with a lot of practice), you could do a lot with it. For someone new, it seems overwhelming. Review collected by and hosted on G2.com.

Customer support. They're quick to get back to you on support tickets if not immediately available. The biggest upside to the platform is the cost/benefit of having everything (in my case call tracking, email, landing pages w/ automation/drip campaign and A/B testing) under one roof... and the analytics map/dashboard is awesome. As an agency, we have our clients set up under our master account with ActiveDemand too. Review collected by and hosted on G2.com.

The learning curve isn't difficult, but there are a lot of different features and functions and takes a little bit of time to get a grasp on everything. If you're looking for a basic setup of landing page, email intake, and automation it's easy to use. Review collected by and hosted on G2.com.

ActiveDEMAND is a true partner to DTE. We have enjoyed working with them for the last year. They have made very positive recommendations in our marketing efforts and have helped us grow our business. Their software platform is easy to use and intuitive. I enjoy working with their staff and learning from them.

Their call tracking feature allows us to better serve the calls coming into our facility by routing them to the correct person quicker. Review collected by and hosted on G2.com.

I can't think that I dislike anything about them or their product. Any glitches that we have experienced have been quickly taken care of and explained in an easy to understand manner. They are very helpful and responsive. Review collected by and hosted on G2.com.

I like that we are able to track AdWords conversions. Especially helpful with proving ROI to clients. Review collected by and hosted on G2.com.

Hard to understand at the beginning. But once you get over the learning curve it is very usable. Review collected by and hosted on G2.com.

ActiveDemand has been a valued partner in adding to the ways we can track ROI on our marketing activities as well as all of our clients' marketing activities. Review collected by and hosted on G2.com.

Complicated and not easy to navigate. Functional, but there is a steep learning curve. Review collected by and hosted on G2.com.

There are a lot of smart Google Analytics and website integrations that make it easy to do some complex automation. A lot of other popular marketing automation platforms do a poor job of integrating more advanced call tracking and tracking conversions back to Analytics, which makes it difficult to fully attribute conversions. Active Demand supports stuff like smart dynamic number insertion and Google Analytics events on conversions right out of the box. Review collected by and hosted on G2.com.

It's not as pretty as some of the other platforms on the market, but I use it as a tool, so I don't really care how colourful it is. Review collected by and hosted on G2.com.

It is very functional but takes a bit of time to get around. Support team is very dedicated! Review collected by and hosted on G2.com.

Nothing much to dislike expect for the fact that you cannot attach files to emails Review collected by and hosted on G2.com.

I like the idea of a database management program that allows an intelligently devised process from receiving a contact to following up with useful and relevant emails and communications. Having this taken care of is something ahead of other platforms like Gravity Forms. Review collected by and hosted on G2.com.

The back-end management is far from intuitive, there are so many "characteristics" of the product that you have to understand and master before you can do something that you thought would be intuitive. Setting up a chain of events and communication should be simple, but you find that you have to tweak and hack to make it work... And when it doesn't work, I have just been told that I am unaware of what I should be doing. Therefore, not intuitive, and eats my time up a lot when I could be doing some other method. Review collected by and hosted on G2.com.