--- title: Incident IQ Reviews meta_title: 'Incident IQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Incident IQ works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-07-07' parent_category: name: Education url: https://www.g2.com/categories/education --- # Incident IQ Reviews **Vendor:** Incident IQ **Category:** [School Management Software](https://www.g2.com/categories/school-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 ## About Incident IQ Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! ## Incident IQ Reviews ### 1. IIQ Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan P. | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** IT Ticketing and inventory managment is a breeze. Integration with popular 3rd parties was easy **What do you dislike about Incident IQ?** Events module was a little tough to launch **What problems is Incident IQ solving and how is that benefiting you?** Fee tracking ### 2. Incident IQ is easy and consolidates everything. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** It allows you to manage everything from one app. Asset tracking, ticketing, and allows you to connect other apps to it to get their services. i use it every day at work. **What do you dislike about Incident IQ?** Very little, mainly small design things like no option to unassign everyone from a ticket **What problems is Incident IQ solving and how is that benefiting you?** IIQ lets me create tickets to send to our building techs. Ease of managment ### 3. Use it daily **Rating:** 4.5/5.0 stars **Reviewed by:** Mark C. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** Easy to check work requests and reasign to others. **What do you dislike about Incident IQ?** Not able to customize my completion commrnts. **What problems is Incident IQ solving and how is that benefiting you?** So far all is going well. ### 4. great software **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** I enjoy how user friendly the UI is and how easy IIQ makes it to track tickets, assets and the like. I'd 100% recommend IIQ to any IT department in the education district or not, it makes my job super easy! **What do you dislike about Incident IQ?** I honestly cant think of any downside off the top of my head. The software is very easy to use and very useful. IIQ support responds lightning quick when there is a bug or something and it gets fixed right away. Plus IIQ also is constantly updating the software and adding new things to it every month or so, and these new implementations are usually ideas given by the users. **What problems is Incident IQ solving and how is that benefiting you?** IIQ solves the problems of asset management. Their software makes it super easy to keep track of assets and their whereabouts. Its not hard for me to find the asset in our system. ### 5. Review of Incident IQ **Rating:** 3.5/5.0 stars **Reviewed by:** Cody M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Incident IQ?** I like the ease of using it for ticketing. It is nice (in a school setting) for teachers and staff to be able to make their own work orders and to report their problems without having to call or email. **What do you dislike about Incident IQ?** Not being able to look up previously "trashed / deleted" assets. Also, not being able to filter by network name. It seems that IIQ is very specific about its search terms. So that makes it hard to search for a cart of laptops all with one specific beginning to the network name ex: buildinga-libcart-1, buildingc-libcart-3. You cant just type in libcart and see all of the libcarts. **What problems is Incident IQ solving and how is that benefiting you?** I like being able to search for a staff member and being able to see what assets they have assigned to them. Also like being able to track the progress of tickets. **Official Response from Shubhi Tangri:** > Hey Cody, Thanks so much for your feedback — we're glad our platform has allowed you to easily manage work orders. We're currently enhancing our Searching capabilities, and have an idea thread on our Community Portal to receive customer input. Feel free to check out the thread below, as we're constantly listening to our community and evolving to its needs! ### 6. Incident IQ Helps Me With Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** I like that it provides a great way for me to receive tech help and solve problems. **What do you dislike about Incident IQ?** Since it is a new system, more training on how to use different features of Incident IQ would be helpful for myself and other school employees. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ has helped me resolve computer issues during the past few school years. ### 7. Not very user friendly when it comes to reports **Rating:** 3.0/5.0 stars **Reviewed by:** B.J. K. | E, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Incident IQ?** One of the items that I like best is the report features as well as the data dashboard that pops up when I open the program. **What do you dislike about Incident IQ?** Trying to run different reports. Not very easy to figure out. **Recommendations to others considering Incident IQ:** Incident IQ is a great product. We switched to incident IQ and they had us up an running within a month due to constraints on our end. **What problems is Incident IQ solving and how is that benefiting you?** I am able to track how many work orders there are per piece of equipment and help determine when items may need to be replaced due to the repair costs. ### 8. More than just a support portal **Rating:** 4.5/5.0 stars **Reviewed by:** Frank G. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Incident IQ?** The integrations with 3rd party tools, such as the Google Management Console Integration, JAMF Pro, SIS, etc are invaluable in pulling data into one warehouse. I am able to see a complete picture of what devices we are managing in one dashboard. **What do you dislike about Incident IQ?** The price feels a little high, but you are getting what you pay for. Cheaper inventory/help desk tools either do not have the integrations or charge you based on the number of assets/records in your database. **What problems is Incident IQ solving and how is that benefiting you?** We needed a program to track all of our thousands of Chromebooks and iPads, as well as desktops, printers, security cameras, etc. Prior to this we were using spreadsheets and it was becoming unmanageable. We also needed a support/help desk portal to track student/staff needs and repairs. ### 9. Fantastic in terms of usability in Education **Rating:** 4.0/5.0 stars **Reviewed by:** Trevor R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** The UI is extremely easy to learn and use while filters are nice to narrow down searches and keeping them on hand for common issues. The asset manager is extremely handy to have integrated with the ticket system. **What do you dislike about Incident IQ?** I'm not a big fan of having to purchase different modules that could easily be integrated into the core software itself, like batch check-in/out and auto assigning roles when checking in or out. Also, the mobile experience outside of the app is definitely lacking. **What problems is Incident IQ solving and how is that benefiting you?** It allows me to keep a closer eye on assets I have ready to deliver to students and allows staff members to get ahold of me instantly without needing to resort to emails or knocking on my door. ### 10. Great Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Tom M. | Computer Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Incident IQ?** I like that it's designed for K12, has the integrations that apply to K12, and lastly, they are constantly listening to feedback and requests from their community and implementing new features often. **What do you dislike about Incident IQ?** The ticketing site is fantastic, but I wish there were a little more depth in the asset management portion of the product. I believe this is being worked on, but for now, I think it could be better. **What problems is Incident IQ solving and how is that benefiting you?** Its making our ticketing experience for both staff and agents more fluid. We have quicker ticket resolution times due to better information in the initial ticket. We're also using IIQ to assist with Onboarding new students and staff, by using some of their ticketing automations. ### 11. IncidentIQ Review **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** The customization ability of incidentIQ. Easy to move things around and easy to rename. The ability to have different workflows depending on ticket submission is wonderful as well. We also like the integrations into our MDM and other products, like Microsoft. Finally, the included inventory option is nice as well. **What do you dislike about Incident IQ?** The customization can be a bit wonky at times and tough to use. Additionally, when problems arise, support can take a really long time to reply or fix the issue. **What problems is Incident IQ solving and how is that benefiting you?** We needed a better mechanism to track tickets and work for our district. We were using a free version prior, and the metrics provided weren't what we were looking for. IncidentIQ provides those metrics and more. ### 12. Incident IQ Leader in Support **Rating:** 4.5/5.0 stars **Reviewed by:** Zachary R. | Computer Technician, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** Incident IQ allows the user to take control. You are able to create your own workflow using the tools as you imagine it. You can make changes and adjust quickly and easily. There is no hassle or second guessing the resolutions. It's simple to navigate and use on a daily basis. **What do you dislike about Incident IQ?** The tool works wonderfully to bring together those in need of support and others with the knowledge to troubleshoot. While there is always a learning curve with new technology, ultimately all parties benefit. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ quickly and effectively brings customers and support staff together to troubleshoot daily problems quickly. The interface is intuitive and streamlines the interactions between staff to come to a resolution quickly. ### 13. Very effective and user friendly ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Jairo R. | District Device Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** The ability to collaborate with other agents and attach documentation to tickets. The ability to customize several predefined fields and actions have also allowed workflow to stay high. Also having a mobile app helps with staying connected and in the know. **What do you dislike about Incident IQ?** We have not come across downsides in Incident IQ. This is the first year we are implementing the ticketing into our school district and we have found ways to make changes and customize the experience as time goes on. **What problems is Incident IQ solving and how is that benefiting you?** We are able to stay on top of tickets and efficiently track where our tickets are coming from (we have multiple buildings). Also keeping tabs on repeat device issues has helped in incident IQ. ### 14. Best Ticket and Asset system **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathon P. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** IIQ is excellent for completing tasks and solving issues. The integration of Google admin and Mosyle makes using multiple actions without having to use multipe programs/MDM beneficial and convenient. **What do you dislike about Incident IQ?** IIQ could use the integration with Slack or push Notification. Also, the progression of tickets doesn't work well. If a key is open and is put in waiting for a response after three days of no responds, tickets are supposed to close, but that is not the case. **What problems is Incident IQ solving and how is that benefiting you?** IIQ is helping manage or IT assets and our ticketing system for our school. This help keep track of repair and good inventory to make sure we have enough equipment to provide for staff and students. ### 15. Feature rich asset management system **Rating:** 4.5/5.0 stars **Reviewed by:** Jesus C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Incident IQ?** The clean UI and helpful features make it easy to keep track of inventory. There are many ways to automate tasks to improve workflows as well. One of the ones we use most frequently is assigning work tickets by location and marking assigned devices as in-service. **What do you dislike about Incident IQ?** I want the Incident IQ app to have more of the same abilities as the web version. Currently we cannot change the issue category, only the subcategory. Also, the ability to customize pictures for non-custom models would be appreciated. **What problems is Incident IQ solving and how is that benefiting you?** Having an all-in-one asset and ticketing system that integrates with Gsuite helps Incident IQ stand out from competitors. **Official Response from Shubhi Tangri:** > Hey Jesus, Thanks so much for your feedback — we're glad our platform has allowed you to easily manage your school district's device inventory and help desk workflows. Feel free to check it out the link below, as we have an idea thread going for editing that addresses the issue you're facing with categories. Please feel free to add the Image Customizing capability to your idea exchange page (https://community.incidentiq.com/ideas) on our community portal) — great input! ### 16. Great K-12 Focused Help Desk and Asset Management Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor S. | Director Of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** This is the only helpdesk on the market that is specifically designed for K-12 and it has really streamlined my district's IT operations. Teachers find it easy to use and my techs like it as well. **What do you dislike about Incident IQ?** We were early customers of IIQ and at first there were some features that were missing. The development team has been great to work with though and they've quickly added features. **What problems is Incident IQ solving and how is that benefiting you?** Being able to tie tickets to assets has been huge for my district. We're able to analyze data to make better decisions on future purchases based on data in the ticketing system. It has been a total game changer. ### 17. Quick integration; stellar support **Rating:** 5.0/5.0 stars **Reviewed by:** S E. | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Incident IQ?** The solution was selected to replace our old ticketing system. The iiQ Solution has been a great replacement, allowing for many granular settings and reporting. In addition to our need for a functional ticketing system, it provides many other integrations that help workflow for more than just the technology department. **What do you dislike about Incident IQ?** Some of the asks of management are not yet reachable due to current limitations of iiQ platform. Though iiQ is very open to enhancement suggestions and brainstorming to help bridge the limitations. **What problems is Incident IQ solving and how is that benefiting you?** It is a functioning ticketing platform, we have yet to experience any outages. ### 18. A very thoughtful and complete help desk and asset management system with a great value. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Incident IQ?** The integration of Chrome devices with Google Admin, and Jamf integration with our Mac fleet is very useful for our asset tracking and deployment of information. **What do you dislike about Incident IQ?** The emails sent when tickets are created or updated have gotten much better in design and appearance. They were not very good a year ago. Also filtering your searches to find what you are looking for is slightly complicated. **What problems is Incident IQ solving and how is that benefiting you?** It is an excellent help desk system that staff has picked up the usage of very quickly, and the integrated asset management is a wonderful combination. The system's rollout was pretty quick, and the value for money was outstanding. ### 19. My experience with IIQ has been inspiring. **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Incident IQ?** IIQ links the device to a ticket and users, so when a student has damaged devices, we can see the history of the student's damages. **What do you dislike about Incident IQ?** It is a very complex application that can get frustrating if you cannot figure out how to do what you want. But our IIQ representative has been accommodating with all of our questions. **What problems is Incident IQ solving and how is that benefiting you?** IIQ has helped us solve our problem with managing our technology and facilities inventory. We can also run reports on time management for our agents, allowing us to see what is taking up most of our agent's time. ### 20. Seamless management and inventory systems. **Rating:** 4.5/5.0 stars **Reviewed by:** Greg B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Incident IQ?** The simple-to-use interface provides me and others learning with stress-free learning. I can also happily say that without it, the managing of devices within our district would run as smoothly as it does. **What do you dislike about Incident IQ?** Nothing comes to my mind right off the bat. **What problems is Incident IQ solving and how is that benefiting you?** It solves our inventory issues. We know where a device is, who it is assigned to, and even more microdata like the current OS version and the runtime to help us boil down some issues without even having the device in front of us. ### 21. Incident IQ Is a Game Changed **Rating:** 5.0/5.0 stars **Reviewed by:** Meghan D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Incident IQ?** Fantastic product that increases efficiency and data syncing. Great workflows and allows for much better asset and user management. **What do you dislike about Incident IQ?** Nothing, incident IQ has worked great for my department. **What problems is Incident IQ solving and how is that benefiting you?** We went from having spreadsheets, an asset tracking software and a helpdesk software. None of them would sync with one another. To have all of our data (assets, users, repairs, etc) in one place has been huge. To be able to sync the data from Google Admin and JAMF into IIQ saves so much time for my department. ### 22. Incident IQ apps **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Incident IQ?** The ability to install Incident IQ apps makes this ticketing system very powerful. The integration with Google is a huge plus because it helps us keep our inventory organized. Also like the Fee Tracker app to keep track of our Chromebook repairs. Overall, I've been happy with Incident IQ since we deployed it. **What do you dislike about Incident IQ?** Would like to see more development on the Fee Tracker app. **What problems is Incident IQ solving and how is that benefiting you?** Chromebook inventory. Assigning Chromebooks to students. Helps us determine what devices are set to users. **Official Response from Shubhi Tangri:** > Hey Michael, Thanks so much for your feedback — we're glad our platform has allowed you to easily manage your school district's Chromebooks and Fees. We currently have a lot idea exchange around our Fees Tracker in our Community Portal. Feel free to check out the thread below, as we're constantly listening to our community and evolving to its needs! ### 23. Efficient and User Friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Jill W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Incident IQ?** Incident IQ has been a great way to track the chromebooks in our school district. It's easy to include details and photos of the device which is helpful for record-keeping. **What do you dislike about Incident IQ?** It would be helpful to include time stamps of usage, updates, and a place for users to include notes about each device **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ is an efficient way to keep track of which devices are checked out to which student. Also helpful to track damages and repairs. **Official Response from Shubhi Tangri:** > Hey Jill, Thanks so much for your feedback — we're glad our platform has allowed you to easily manage your school district's Chromebooks. We're currently enhancing our Timeline View, and have an idea thread on our Community Portal to receive customer input. Feel free to check it out below, as we're constantly listening to our community and evolving to its needs! ### 24. Incident IQ has helped our District become more organized with our 1:1 program. **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Campus Technology Support Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2022 **What do you like best about Incident IQ?** The asset management,audit/ verifications and user friendly ticket system. **What do you dislike about Incident IQ?** Unable to export assets under user views. **Recommendations to others considering Incident IQ:** Incident iQ has been exceeded all expectations, and continues to improve. It helps keeps all tickets organized, assets are manageable and the roll out scout helps keep us on track getting devices out to students quickly and efficiently. **What problems is Incident IQ solving and how is that benefiting you?** Chromebook verifications help our district maintain the 1:1 program and ticket system. We can see the historical information on tickets and student data **Official Response from Shubhi Tangri:** > Hey Amanda, Thanks so much for your feedback — we're glad our platform has allowed you to easily manage your school district's asset and help desk workflows. We're currently enhancing our asset data exporting capabilities, and have an idea thread on our Community Portal to receive customer input. Feel free to check it out below, as we're constantly listening to our community and evolving to its needs! ### 25. Tickets and Asset Management **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** The ticket sytem allows linking to the assets to make adding issues easier for the end user. SSO linkages to make it easier for our users to enter tickets. **What do you dislike about Incident IQ?** Would like more MDM linkages for device management. **What problems is Incident IQ solving and how is that benefiting you?** Help Desk and asset managment is why we purchased the system. Reporting the time for ticket closure has been fantastic. Asset management for mobile devices and repair and replacement and the cost associated have been a godsend. ### 26. A major improvement for our district's device management. **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Incident IQ?** I like that we can look up a device and see the history of all its issues and when it was repaired. **What do you dislike about Incident IQ?** I find that the check out procedure is a little tougher than when we were using library management software. It has a longer wait time than we had prior. **What problems is Incident IQ solving and how is that benefiting you?** Tracking devices across the district has allowed us better management and accountability for devices that are broken. ### 27. IIQ - Great product, but moving in a direction that might not be right for every user. **Rating:** 3.0/5.0 stars **Reviewed by:** Brenden H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** Scalability. Through this, IT can scale the product as needed regardless of inventory size or number of agents. **What do you dislike about Incident IQ?** Feature updates have essentially stopped while they work on what is essentially their own app store. **What problems is Incident IQ solving and how is that benefiting you?** IIQ gives us a one stop shop to be able to process tickets and manage assets at scale. Being cloud based and understanding the k12 field we don't have to reverse engineer much to get it running. ### 28. Amazing integrations that help our daily workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Brian N. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Incident IQ?** Their connections to 3rd party systems (Google Workspace, JAMF, Classlink, etc.) that help us coordinate our assets and ticket management in one place. **What do you dislike about Incident IQ?** Some new features take a little longer than desired to realize in the platform. **What problems is Incident IQ solving and how is that benefiting you?** We needed a system to manage our assets and ticketing fluidly and seamlessly. This product does both of those things and is very friendly and accessible for our end-users. ### 29. The best asset management software I have used. **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Incident IQ?** The asset management side of it is amazing. I also love that the asset management is integrated with the ticketing system so you can see the ticket history of what has been done under each asset. **What do you dislike about Incident IQ?** The biggest issue I want to see fixed is that it's not an option to group tickets together when we have a bunch of tickets for the same issue. **What problems is Incident IQ solving and how is that benefiting you?** Having it be our asset manager and our help desk ticketing system together makes a world of difference. We are a school, so seeing the ticket history under each asset has been a significant benefit! ### 30. A great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Richard B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** IIQ makes it easy to keep track of users, assets, and their associated tickets in one place. **What do you dislike about Incident IQ?** So far there havn't been downsides to IIQ that we have not been able to work out. **What problems is Incident IQ solving and how is that benefiting you?** IIQ is helping us to keep track of helpdesk tickets and keeping proper track of who is putting them in and what device(s) they are talking about. ### 31. User Friendly and Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Incident IQ?** It is very easy to use and understand. The app is great. **What do you dislike about Incident IQ?** It reverts back main dashboard. Itd be good to stay at wherever I was previously at. **What problems is Incident IQ solving and how is that benefiting you?** Better and more thourough work orders. More accurate work orders. I have most of the info I meed right off the bat. ### 32. Very straightforward and feature rich ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Isaiah J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Incident IQ?** Straightforward ticket submission, basic but effective inventory management. Knowledge base is simple to use. **What do you dislike about Incident IQ?** There are still a still a fair amount of negative UX quirks and bugs that need to be ironed out. **What problems is Incident IQ solving and how is that benefiting you?** Currently it is replacing our old ticketing system and putting all inventory/tickets/knowledge base into one simple pane of glass. ### 33. Super Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Hailee M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Incident IQ?** I like that it is super easy to see all of my tickets. Everything is very user-friendly and easy to figure out. **What do you dislike about Incident IQ?** I don't really like the new update very much. If my cursor is too close to some of the tabs, it will pop up and block what I am doing. **What problems is Incident IQ solving and how is that benefiting you?** It makes it easier for teachers to let me know their issue. That way they do not have to call me in the middle of class. Then, I am able to prioritize what needs to be done first. ### 34. Organized and helpful, simple to use and modify. **Rating:** 4.0/5.0 stars **Reviewed by:** Michelle R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Incident IQ?** I like how our assets are so easily imported into the system. **What do you dislike about Incident IQ?** It would be helpful to merge tickets with the same issue when dealing with a more significant problem affecting many people. **What problems is Incident IQ solving and how is that benefiting you?** This product helps organize and prioritize tech issues in our district, and it helps keep track of repeat problems. ### 35. IncidentIQ is a robust and updating platform that needs some refinement to put it over the top. **Rating:** 3.5/5.0 stars **Reviewed by:** Peyton L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Incident IQ?** IncidentIQ has most of the features an admin would look for in a ticket system. It seems to be updated regularly and support has been responsive and helpful in my experience. **What do you dislike about Incident IQ?** In my opinion, there are too many menus in IncidentIQ that look very similar to each other. I think having some type of visual distinction would benefit the platform. **What problems is Incident IQ solving and how is that benefiting you?** IncidentIQ allows us to inventory many assets, including laptops, chargers, adapters, peripherals, and other devices. It is also our ticket system for tech support. ### 36. It's a great product for any help desk. **Rating:** 4.5/5.0 stars **Reviewed by:** Clayton A. | Technology Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Incident IQ?** It has new features released monthly. It's easy to get started. **What do you dislike about Incident IQ?** It takes a long time to implement and get all data in the system, but that's not necessarily the program's faul.t **What problems is Incident IQ solving and how is that benefiting you?** Managing all of our inventory and the multitude of daily tickets. ### 37. Tech Support Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Matt M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Incident IQ?** The integrations with our systems and the fee tracking. **What do you dislike about Incident IQ?** Some management features are not mature enough. **What problems is Incident IQ solving and how is that benefiting you?** It has consolidated our inventory management and combined two help desks. Also, fee tracking for repairs is much easier now. ### 38. Incident IQ is great! **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan H. | Technology Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Incident IQ?** How it syncs with Google Admin and the Incident IQ app to scan barcodes. **What do you dislike about Incident IQ?** The price. Also, support has been slow to respond. **What problems is Incident IQ solving and how is that benefiting you?** Keeping and creating barcodes for inventory purposes. ### 39. iiQ has been a lifesaver in the Asset Management and Ticket submission portion of our district. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Incident IQ?** I love the asset management portions of iiQ, all of the integrations are amazing **What do you dislike about Incident IQ?** No complaints here. Everything has been amazing **What problems is Incident IQ solving and how is that benefiting you?** Solving unassigned device issues and verifying that assigned users are actually using the device. We realized that there were lots of extra devices on campuses that were being used as loaners, we then mass disabled them and pulled all extras ### 40. Great for inventory, not as good for tickets or knowledge base **Rating:** 4.0/5.0 stars **Reviewed by:** Gavin M. | Instructional Technologist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Incident IQ?** The inventory management of IncidentIQ is great -- really flexible and powerful. It's allowed our IT staff to look up device history and identify where to go to help our teachers and staff more quickly. The device audits and analytics are also nice to have. **What do you dislike about Incident IQ?** Managing tickets is often frustrating. Ticket actions must be done in a strict linear direction (Start Ticket, Confirm Issue, Add Actions, Add Comment, Add Followers, etc.). This strict process does not accurately reflect the reality of working on a ticket. Sometimes I partially fill in a comment, then as I write something I realize I need to add an action, so I click "Add actions" But then what I wrote in the comments is deleted, and I have to start all over. I'm also unable to open more than one ticket at a time. Often, I open a ticket and start working on it, then I'd like to browse through other tickets that are similar, to see what was done. But in order to do that, I need the close the ticket that I had opened, and what I had written in the comments section are lost. The email notifications that we frequently get are not helpful. The layout and format of the emails require me to spend too much time looking through the email to see what happened or what the ticket is about. It would be nice if the email layout can be changed. Additionally, writing a knowledge base article takes too long. At this point, it's easier to create all articles in a Google Doc, because it takes too many steps to add a picture or gif or video to a KB article. **What problems is Incident IQ solving and how is that benefiting you?** Inventory management and having a single location to view requests is nice, as well as visibility into what emails/requests everyone else gets. Using IIQ has improved our response time. ### 41. Quality Service with a Wonderful interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nathaniel G. | IT Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Incident IQ?** The impeccable service we receive from Incident IQ staff when there's an issue we can't resolve or there's something wrong. They answer timely and with very clear intrustions **What do you dislike about Incident IQ?** The only thing I wish this product could do more of is more email integrations and Microsoft integrations with teams. It would be awesome to create a ticket from a teams message and it would be nice for email integration. We have a hard time with our team in both these areas and while we can train people to better, some integrations into these areas would be helpful. **Recommendations to others considering Incident IQ:** Make sure it works for you! Its definitely an amazing Software but it can be kind of pricey. I would recommend you look into it. However for our organization its probably the best thing we ever invested in because it saves me and my other IT Technician countless hours of looking into things. It does a great job assest tracking and I recommend it definitely! **What problems is Incident IQ solving and how is that benefiting you?** We use Incident IQ as a ticketing system here at our School and Church and it helps us stay organized and make sure we can adequately get to every staff member in a timely fashion. It also allows us to log any issues and creates a database of ongoing or big issues we can refer to at any time, and allows us to create action steps to know what we did to fix a given issue. Helpful when one of the other IT guys takes over if someone is on a vacation. ### 42. Incident IQ was a game changer for us. **Rating:** 5.0/5.0 stars **Reviewed by:** Eddie B. | Tech Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Incident IQ?** Deployment was a snap and tracking student devices has been so much easier than the inventory application we were using before. It syncs with both Google and our SIS which is not something our previous system could do which made user setup very easy. The additional apps that can be installed like Jamf School integration and Fee Tracking are incredibly useful and I love the fact that every couple of months, new features are added. **What do you dislike about Incident IQ?** It's a pretty expensive product. For a medium sized district, we had some major sticker shock once we were quoted a price and initially passed on purchasing. A year later we decided to go for it and I'm glad we did. Other issues are more about just learning the system. At first, it just looks like a massive amount of unorganized data until you start to dig into the views. Luckily, it's not difficult to learn but it does require a little bit of a mindset switch to wrap your head around it. Outsides of that, not really anything to complain about. **What problems is Incident IQ solving and how is that benefiting you?** We had a lot of issues with our previous system when it came to quickly assigning devices to students like spares. Because it didn't sync with either Google or our SIS, we had to manually enter student data into the system and every time we handed out a spare, student data was manually entered under the spares asset profile. Figuring out who had what was time-consuming. With Incident IQ, we can simply look the student up to see what devices are assigned to them or just look the device up itself. We can set up views specifically to track who has what spare so we can see everything at a glance. It's turned a pretty long and unwieldy process into a couple button pushes. ### 43. Incident IQ top notch k12 IT platform **Rating:** 5.0/5.0 stars **Reviewed by:** Cory C. | Director of Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Incident IQ?** The ease of use and their commitment to making the platform better. They are constantly improving and asking for feedback and deploying those changes. The analytics have been imperative at allowing us to see our trouble areas and see trends on which issues are happening consistently and what changes we need make to fix the root problem. **What do you dislike about Incident IQ?** The only downsides I have is there is a lot of stuff to go through to get it up and running the way you want for your enviroment. There are a lot of things you can enable and disable and making sure you have the right stuff visible can be time-consuming, but worth it. **What problems is Incident IQ solving and how is that benefiting you?** We have been able to get to more root cause issues as well as be more preventative with our troubleshooting. Having all of our inventory linked with staff and students has been great with our transition to 1:1. ### 44. IncidentIQ has many useful tools and is user friendly, however, more improvements could be made. **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew B. | Repair Technician, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Incident IQ?** I enjoy the user friendly interfaces, the depth of the custom filters and views, and all of the options for working with tickets, such as adding custom actions and having different options to resolve tickets. **What do you dislike about Incident IQ?** I would change a few things, most notably the performance, which seems to get slower the longer the webpage is open. A feature that would be very useful, and that other ticketing systems often have, is the ability to search by keywords in ticket descriptions, comments, and actions. **Recommendations to others considering Incident IQ:** IncidentIQ is a very effective, easy to use, and modern ticketing system. They also frequently release new features for the application. **What problems is Incident IQ solving and how is that benefiting you?** As a ticketing system, IncidentIQ has helped us manage technology issues throughout many sites, all in one database. IncidentIQ's filters and views have helped us organize them, and the statuses help us to know the status of any ticket right away. ### 45. Lowndes County Schools Use IIQ **Rating:** 5.0/5.0 stars **Reviewed by:** SHEILA B. | Technology Specialist, but really it needs to be Asset Manager (as that is all I do any more.), Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Incident IQ?** Batch check-in/checkout is AWESOME! Running reports is the bomb. The ticketing portion has worked great. Fee Tracker has been a game-changer. We compared this program with several others and have found that it is by far the best out there. **What do you dislike about Incident IQ?** I can't think of anything I dislike! The development team has been wonderful in taking our ideas for improvement and implementing them. I may suggest a few minor things in the bulk actions. **Recommendations to others considering Incident IQ:** I would highly recommend this product! It has not disappointed us in any way. **What problems is Incident IQ solving and how is that benefiting you?** Through the use of creating new views that self- populate, I have been able to keep up with students who leave and never turn in their devices. I can track them down and get back many of these items. Doing the state technology inventory report for our school system has been so much easier with IIQ. ### 46. A much needed system for our school system. **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher P. | Technical Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2022 **What do you like best about Incident IQ?** At first, this was mainly to be used as a ticketing system for our SAU, but for me, the biggest feature is the inventory system. The way the inventory works is very modular and customizable for your specific needs. **What do you dislike about Incident IQ?** The parts widget in IQ is probably my least liked feature so far due to how simple it is compared to the rest of the inventory system. Although there is a beta build coming soon that addresses a few issues I have regarding how items can be sorted and the ease of use. **Recommendations to others considering Incident IQ:** Make full use of the inventory system given. **What problems is Incident IQ solving and how is that benefiting you?** Keeping track of all the jobs that need to be done as well as keeping up with inventory in a clean manner. No more using an old Access database that was difficult to use and maintain. ### 47. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kyle M. | Technology Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Incident IQ?** Navigating around the UI's is very fluid. Attaching tickets to a user/requestor is very nice and makes it clear who the ticket is for. With the new improvements to inventory management, the system is becoming much better for district's or companies with many sites with assets. **What do you dislike about Incident IQ?** Multiple or recurring tickets for 1 user are tough to accurately track. Nested tickets could be easier to track these types of incidents. The mobile app is lacking in many areas and needs much improvement. **Recommendations to others considering Incident IQ:** For a school district, this ticketing system works very well with integration to many of the different systems we use. **What problems is Incident IQ solving and how is that benefiting you?** With all the current API integrations we are able to consolidate users to one site and also able to have our many different programs communicate and sync with each other. Which is always very nice. ### 48. Great product for school districts **Rating:** 5.0/5.0 stars **Reviewed by:** Snezhinka K. | Computer Technician II, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about Incident IQ?** Intuitive user interface, product built for school districts specifics, always quick and helpful support. We use Assets, Tickets, Parts modules and they cover all our needs. **What do you dislike about Incident IQ?** There is nothing to dislike, the product is amazing. Some features could be improved but the team is probably already working on that. BTW, a great idea to have a 'feature suggest option and a team that starts working on the requests quickly. **Recommendations to others considering Incident IQ:** The best Asset/Ticket app for a school district **What problems is Incident IQ solving and how is that benefiting you?** The main idea when we decided to purchase the product was to have a better Asset system that will give us an easy way to manage assets and a quick way to build reports, and an intuitive users ticket module integrated with the assets that would allow for better control on the problems we face during the school year. IncidentIQ offers all that, and even more, it was easy to start and transfer data, configure users, build automation and create reports. Not only the end users but the agents like using it so it was a simple process of transitioning to the new system. ### 49. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** Harley P. | Computer Technicnan, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Incident IQ?** Facilities & technology ticketing in one place as well as asset management. The recent addition of the fee tracker has been a godsend as every school in our district was doing something different. We're all now in IncidentIQ. **What do you dislike about Incident IQ?** There's not a great way to view a users asset history, which can be very annoying. We feel as if the reporting functions are kind of clunky as well. These are all issues that can be addressed. **Recommendations to others considering Incident IQ:** It might be a little pricey but you get alot of services with it and customer support has been great. 10/10 would recommend **What problems is Incident IQ solving and how is that benefiting you?** Our ticketing process is more streamlined and the email updates are incredibly helpful for users. Asset management is a lot nicer and easier to use than our previous system ### 50. Incident IQ - An all-in-one package with a modern look **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Technology Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2022 **What do you like best about Incident IQ?** Incident IQ includes so many features that work so flawlessly together. We chose IIQ for the following systems: Asset Management Ticket / Asset History SSO Options Student SIS Options Knowledge Base Articles & Platform Part Management Mobile App We chose IIQ for these features, however, they continue to innovate and add more and that list continues to grow in what we like best from the product. **What do you dislike about Incident IQ?** The Mobile App has some limited features that you don't get when using the full website. The Check-In / Check-Out & Bulk action feature could include more options. **What problems is Incident IQ solving and how is that benefiting you?** Knowledge Base articles that are attached to tickets or easy to attach to tickets make for self-solving users. We're able to easily get user and asset numbers per building/grade level to help plan for future purchases. ## Incident IQ Discussions - [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) - 2 comments, 1 upvote - [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) - 2 comments, 1 upvote - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) - 1 comment, 1 upvote - [View Incident IQ pricing details and edition comparison](https://www.g2.com/products/incident-iq/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+18%3A57%3A47+-0500&secure%5Bsession_id%5D=03eb56a2-d3e9-45d5-b0de-8e9ccd68ece4&secure%5Btoken%5D=943ad1198c757194a564786134c694250c1d51d886bf065b42a6a7dfff9c180b&format=llm_user) ## Incident IQ Integrations - [Infinite Campus](https://www.g2.com/products/infinite-campus/reviews) ## Incident IQ Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customization** - Customization - HR Integrations **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **HR Content** - Knowledge Management - Content Delivery - Document Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Logistics** - Security - Employee Portal - AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Incident IQ Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,290 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,782 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (716 reviews)