# Incident IQ Reviews **Vendor:** Incident IQ **Category:** [School Management Software](https://www.g2.com/categories/school-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 ## About Incident IQ Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action! ## Incident IQ Reviews ### 1. User-Friendly Helpdesk for Classroom Tech Management **Rating:** 4.5/5.0 stars **Reviewed by:** Angelene S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2026 **What do you like best about Incident IQ?** I use Incident IQ for helpdesk and classroom management of devices. It helps me communicate with staff and teachers about their equipment and devices, so we can keep their technology working and up to date. I like that it is very detailed and user-friendly, and that both staff and parents can create tickets. It allows users to input details like student info and what device they are using to better assist them and solve their issue. **What do you dislike about Incident IQ?** The amount of buttons users can personalize on the menu when tickets are created are only limited to 5 and I would like to be able to adjust that. It took weeks and our whole team had to move a lot of data. It took a lot of back and forth questions and time to adjust. **What problems is Incident IQ solving and how is that benefiting you?** I use Incident IQ for helpdesk and classroom management, improving communication about equipment and keeping technology up to date. It allows students, staff, and parents to create detailed tickets for device issues, making it user-friendly and interactive compared to our previous system. ### 2. Intuitive Interface, Flawed Search Functionality **Rating:** 3.0/5.0 stars **Reviewed by:** Rick P. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Incident IQ?** I like the intuitive interface of Incident IQ for technicians and the ability to clearly track who on the team has done what. It allows us to reassign the ticket to different people on our IT team as needed, including relevant details like who needs help and where they are located. **What do you dislike about Incident IQ?** The ticket search engine is effectively useless. It is impossible to narrow things down to find a specific ticket. The search results come up in no particular order, and there is no way to narrow things down. We have also been very frustrated that Incident IQ does not listen to our feedback. They seem to have their own agenda for development and fixes. They have largely ignored complaints from us and other users (as recorded in their idea portal) about the lack of an effective search tool. A few months ago, they promised us a solution by January, and it is now March. When I contacted them for the status, they were honest that they had switched priorities in order to complete an advanced feature ahead of fixing the fundamental need we had expressed. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ helps us create support tickets and reassign them with relevant details, streamlining our IT support operations. ### 3. Stores Lots of Data, but the Overall Experience Needs Work **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Incident IQ?** Holds a bunch of data, easy to populate with information **What do you dislike about Incident IQ?** Overall a little clunky, not intuitive, no spell check either **What problems is Incident IQ solving and how is that benefiting you?** Asset management ### 4. Great System w/ Continous Possibilities **Rating:** 5.0/5.0 stars **Reviewed by:** Cris W. | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** Incident IQ has gone above and beyond creating a ticketing system catering to school districts. When first deciding to go to iiQ, the implementation process was smooth and easy. We were able to provide our staff with training and videos showing them how to use the products.Our team uses this daily as we are a district of 12000+ and I feel customer service is a high priority of theres as everyone always replies to emails and ticketing quickly. The iiQ community is a great help for both requestion and learning about new features. They listen!!!!! When feature requests are made they want to know more and how they can get things working. Most of our requests have been implemented within 1-2 update cycles or within the same year. **What do you dislike about Incident IQ?** Currently my least favorite items are the fees tracker, rules simulation, and the knowledge base. I am sure these areas will be addressed in later releases as most things usually are but these areas lack small fixes for now. **What problems is Incident IQ solving and how is that benefiting you?** iiQ is providing us a ticket system to manage all of our staff and student devices issues. As our technicians complete the tickets the system will let them know its ready making communication easy. With asset management we are able to bring in devices from our MDM's and make sure devices are checked out to appropriate users. ### 5. An amazing platform and has so many features integrated into one program! **Rating:** 5.0/5.0 stars **Reviewed by:** Niki S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** The best thing about Incident IQ is that you will have a help desk platform, asset manager, user management, and policy manger plus more. There are so many features to Incident IQ! Our school district uses many of this features. We were able to integration google so that we have Single Sign on Feature for Teachers/Staff/Students. You can manage all of your users in your school district. There is a policy manager that allows you to create different policies for parents to sign and its very easy to manage. There are rules that you can create to allow features to be used for certain tickets. **What do you dislike about Incident IQ?** There isn't much that I honestly don't like about Incident IQ. But there are a few like that I wish could change. I would like to more customization within the ticket and work flow and even in the asset management. There are a few things that you can't customize. Such as not able to checkout an asset to a location or as a shared device. It will just have to be checked out to a person or be unassigned. **What problems is Incident IQ solving and how is that benefiting you?** Before getting Incident IQ we had schooldude and spiceworks, so we had to use another website for assets which costed. Then we had written policies that had to be filed as well. This elimated two of the three and it is very easy to manage once you have it up and running. ### 6. Invaluable Tool for Us As a Small K12 Charter School **Rating:** 5.0/5.0 stars **Reviewed by:** Ron B. | 1:1 Coordinator & Instructional Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** We have been using IncidentIQ for years (prior to the Pandemic) to not only track technology requests from our high school students but also track the devices we assigned to them. It turned out to be a good soft launch, because a year or two later the pandemic hit and while administration was panicking about how to track all of these devices leaving campus and how to keep them up and running, IncidentIQ was here for us to expand. Staff that helped with distribution that were not technology minded were able to learn distribution processes pretty easily and were were able to roll out technology and hold families accountable for returning it too at the end of the year with very detailed reports. IncidentIQ evolved very quickly during the pandemic as well, creating web portals for guests to submit tickets, adding remote screenshare functionality, ability to track fees for student repairs and most notably Google integration we can shut off devices from the platform. IncidentIQ also integrates with various SSO solutions, and SIS so getting information into the platformed and synced so you have a full dashboard of device and user information in front of you is a blessing. We also now pay for a additional component that allows us to reset Google passwords right from the platform, again making IIQ the centralized place to work from. It's the first thing I open in the morning and work from throughout the day. It's K12 friendly, they are very receptive and responsive to feedback and support and I cannot imagine using anything else to do my job at this point. **What do you dislike about Incident IQ?** There are some integrations of features that we need that I wish worked better but I aknowledge that some are more specific to us, and require more of a "idea board voting system" in order to get the attention of the development. It's not a deal breaker, but in some cases some features seem down the line in terms of development. **What problems is Incident IQ solving and how is that benefiting you?** My review covered a large majority of what IncidentIQ is solving. It's managing my inventory and technology issues from end users as well as managing my parts. We've recently moved our facilities department over to IIQ as well as a workflow and they love it as well. ### 7. iiQ for the Win Win! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** As a seasoned professional in the K-12 tech world, I've had the pleasure of utilizing various work order systems throughout my career. We are now into our 2nd year implementation of iiQ and I can tell you it has set the standard in our district for effeciency and user experience. One of the standout features is the system's ability to automate and streamline the entire work order process. From submission to resolution, the system ensures that every step is tracked, monitored, and executed with precision. This not only enhances the overall workflow but also significantly reduces the margin for errors. The customization options provided by the system are extensive, allowing us to tailor the work order system to specific needs. Communication within the system is another area where it excels. Real-time updates, notifications, and a centralized communication hub facilitate quick and effective collaboration between team members. This level of transparency not only expedites issue resolution but also enhances overall team cohesion. The reporting and analytics tools embedded in the system are invaluable for gaining insights into operational trends and identifying areas for improvement. We have been able use these reports for data-driven decision-making, fostering a culture of continuous improvement within our district. Saying all that to say this - I recommend iiQ as it has been a game-changer for our organization. We use the Technology and Facilites side of the system and are looking into the option for Event Management. Its user-friendly interface, automation capabilities, customization options, seamless communication, and robust security features collectively make it an indispensable tool. Implementing this system has undoubtedly elevated our efficiency, and I have no hesitation in recommending it to peers and industry colleagues. **What do you dislike about Incident IQ?** Things to think about when implementing incident IQ is to make sure to address the elephant in the room. USERS RESISTANCE TO CHANGE. The change can be viewed as "more work" or "something new to learn". This is not a fault in the program by any means but more human nature. Proper training and user support can mitigate this seemingly downside. **What problems is Incident IQ solving and how is that benefiting you?** Key problems iiQ has helped our district with are ineffeciencies in the work order process, communication gaps, and delayed issue resolution. It has helped streamline and standardize a support model for us helping us to be more efficient, organzied and responsive to our users. ### 8. Incident IQ is a great Help Desk system that integrates well with Educationally used software **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew L. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Incident IQ?** I like the integrations with external systems for example, SIS, Systems Management and Google\AAD. It has some decent add-on apps as well. I like that is is educationally focused as well. They seem to be receptive to product feature requests and have a good community for help and requests. The whole team that I have worked with are very friendly and easy to work with. **What do you dislike about Incident IQ?** Coming from other helpdesks, Incident IQ is lacking in a few areas. The ability to edit some fields outside of an API and preview attachments in a ticket. It would be nice to tag an agent in a comment without having to make them a follower of the entire ticket. Incident IQ could benefit from a better search function as well. Keyword search is lacking. The ability to have a solid global search would be ideal, especially being able to search any field on the platform. There are few other minor things that I cannot think of on top of my head, but overall not bad. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ is allowing us to have a fairly decent help desk and asset management system that allows us to keep everything organized and linked together. Having this cuts down on support phone calls and allows us to collect details in an organized fashion. **Official Response from Shubhi Tangri:** > Hey Cody, Thanks so much for your feedback — we're glad our platform has allowed you to easily manage work orders. We're currently enhancing our Searching and Asset Tagging capabilities, and have idea threads on our Community Portal to receive customer input. Feel free to check out the threads below, as we're constantly listening to our community and evolving to its needs! Asset Tagging: https://community.incidentiq.com/ideas/tagging-other-techs-in-tickets-477 Searching: https://community.incidentiq.com/ideas/a-better-keyword-search-would-be-a-huge-improvement-802 ### 9. A Platform for Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** Incident IQ is a one-stop solution for linking equipment, facilities, users, software, and applications to allow troubleshooting and effective, efficient customer-support with ease-of-use features that allow districts and companies to effortlessly integrate every level of their platform. It's a fantastic platform that allows an agency to effortlessly implement and track ticket SLA, deploy equipment, and communicate with their users for Customer Support or troubleshooting. With a broad spectrum of utilities and an active community, Incident IQ becomes a one-stop-shop for every-day-use regardless of whether or not you are the client, the users, or the administrators. **What do you dislike about Incident IQ?** Incident IQ is a growing platform, with a wide berth of utilities that mean development is often focused in areas that might not meet the individual use-case you require. While there are avenues to pursue solutions that make the platform tailor-fit to your agency, sometimes finding an answer can mean spending time reading through forum threads or chatting with an agent, to determine whether or not a feature has actually made it to deployment. **What problems is Incident IQ solving and how is that benefiting you?** When managing a large district, the service Incident IQ provides is incredible. With the ability to effortless manage, deploy, and track tens of thousands of devices at a time, serialize and link equipment, and allow bulk updates via rules and preconfigured workflows, it significantly reduces the legwork of managing an otherwise daunting inventory. What's more, it becomes a one-stop resource for tracking user information, identifying user needs, analyzing trends in ticketing, part usage, labor distribution and the like. ### 10. A Real Great tool for Technology in Schools **Rating:** 4.5/5.0 stars **Reviewed by:** Luis L. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** We’ve been using Incident IQ at work for about a year and a half now and honestly, it's essential for managing all the tech stuff we've got. Currently we manage MacBooks, Chromebooks, iPads, and SmartBoards. The inventory tracking part of Incident IQ is super easy to use – I can see where everything is, who's using what, and even when stuff is broken and needs fixing. Then there's the knowledge base, It's got info on pretty much every program that integrates with Incident IQ (that’s a lot of programs) and teachers are able to read articles that possibly solves their problem before they have to submit a ticket. Now we get to the ticketing part it is designed with teachers in mind. It simplifies the process of submitting tech-related tickets, reducing stress and saving time. Teachers can quickly log requests, which then allows our tech team to respond faster and more efficiently. Incident IQ is an efficient tool for managing tech inventory and handling ticket requests in schools. Its user-friendly interface, extensive knowledge base, and effective ticketing system make it an excellent choice for schools looking to streamline their tech management processes. It doesn’t hurt that they are also always constantly updating the platform and easy to contact in case you need help. **What do you dislike about Incident IQ?** Incident IQ is not set up to search for assets in any other field other than Asset tags and serial numbers. It would be nice to be able to search by Friendly name and so forth. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ is helping us track our inventory and keeping asset numbers for our audits. I am able to run reports as to what type of device experiences certain types of problems, breaks more often so we can find a proactive solution to fixing the issue. ### 11. The Best Way to Stay Organized and Efficient in a Tech Department Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon B. | Technology Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about Incident IQ?** I cannot begin to explain how iiQ has made this department's everyday life go so much smoother. We started looking for a simple asset/ticketing system but Incident iQ turned out to be way more. Where it shines for me is their infinitely customizable "views". I can make a view of every new touch panel in the high school that was put in last month by adding various filters to this view, I must have dozens of them for virtually every type of asset we have, printers, monitors, projectors, iPads, Chromebooks. These views extend to tickets as well, I can create a view to see all the tickets I have in one elementary school if I add a filter to that I can see all the Chromebook tickets I have in that same school. If I need to see what tickets my team is working on I can create views to see them as well. Asset tags are also a strong point as every asset has one printed for it with its brand, model, location, room number and asset id number all on the one label. This helps as with one glance you can see what it is and where it belongs, priceless. The other leading quality of life service on display here is the continuing integrations with other platforms. We are a google district and iiQ syncs easily with our admin console and actually shows more information by device and user than the admin console itself. For iPads we use Mosyle which also syncs with iiQ. They always seem to be adding features here and there every few months the make the quality of life using this service so much better. **What do you dislike about Incident IQ?** There isn't much I can put here if I'm being honest, If I ever have troubles with them I put in a ticket and it's always resolved or leads to a new feature being added down the road. **Recommendations to others considering Incident IQ:** Incident iQ is more helpful the more creative you are with views, rules and integrations **What problems is Incident IQ solving and how is that benefiting you?** The problems we have solved are of this nature Employee 1: How many Ipads have we deployed to the middle school in the last week? Employee 2: (Checks custom ipad view with model filter, location filter, and time filter) 30 or Boss: Whose doing the most tickets? Employee 1: (Checks custom view with user filter and ticket filter) Employee 2 has closed 145 tickets this month Boss: And how many of those are Chromebooks? Employee 1: ( adds model filter ) 84 of them were Chromebooks Boss: And how many of those had broken screens? Employee 1: (adds resolution action filter) 20 of them had screens replaced! Infinitely customizable depending on what you need to know in that moment ### 12. iiQ: the answer to effective and efficient asset management **Rating:** 5.0/5.0 stars **Reviewed by:** Cristal A. | Assistant Data Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Incident IQ?** iiQ offers so many great features. First, the ability to update asset records and work tickets all from the same platform is a time saver! Plus the historical timeline of a device's ticket and assignment history on the device's record takes IT Tech response to the next level! In less than 10 minutes, I connected iiQ to our MDM. It was so easy. The platform is very modern and designed with all user access levels in mind. **What do you dislike about Incident IQ?** More prebuilt reports would be helpful, as well as full integration with MySchoolBucks. **What problems is Incident IQ solving and how is that benefiting you?** We are a 1:1 district, in our 2nd year. We needed to bridge the gap between our asset management platform, ticketing platform, and MDM. We opted to eliminate our current asset management and ticketing platforms and move all our assets and ticketing to iiQ. Overall, this move has allowed us to eliminate a significant subscription cost and achieve our goal of having our asset management and ticketing platforms integrated with our MDM. Now our technicians are able to work a ticket, update asset records, and push MDM commands all from one interface, while also being able to view the assignment and ticket history all from a device's record timeline page. ### 13. Simplifying and Organizing tickets quickly and efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** The best part of Incident IQ is the easy to learn and use ticket system. The ability to customize, assign, and generate tickets that are distributed to the correct location/person makes problems easier to deal with. Overall the proccess is fun and enjoyable with little to no issues. The site also has a great community forum and help section with detailed explanations. **What do you dislike about Incident IQ?** Some downsides are the lack of searching capability through keywords and the small delay when trying to resolve a ticket and search for something. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ is allowing my disctrict the ability to quickly send out tickets to the correct and corresponding location/personal. It allows us to run autonaomously with the need to figure out who has done what or what needs to still get started. The site also helps in inventory managment and provides easy access to implement outside features liek syncing up with Genesis. ### 14. Streamlining our school IT department **Rating:** 4.5/5.0 stars **Reviewed by:** Anil B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Incident IQ?** Combining our ticketing system and our asset management system has been a great help to our department. Many of the automations and rules within the sytem have helped to gaurantee that many of our processes are not missed from human error. This has helped with the check in/check out process with our assets to insure that our data is correct. **What do you dislike about Incident IQ?** There have been several errors within the system that cause us to to not trust it sometimes. It doesn't happen often, but it enough to lose trust in our daily work. **What problems is Incident IQ solving and how is that benefiting you?** Combining multiple previous systems together in one spot has been the most beneficial to our department since adding IIQ. We have many systems automated thorough IIQ which makes it easy to manage users, assets, parts, and tickets together. ### 15. Quick Implementation and Wide Adoption **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Incident IQ?** The integration with Incident IQ was seamless, and they took the time (I believe it was six sessions?) to teach you the ins and outs of the product. We rolled out Assets and Ticketing at the beginning of the school year, and within weeks it became the preferred method for our teachers for contacting IT. **What do you dislike about Incident IQ?** The speed can be a little slow when changing from users to assets. Some finicky relationships between users and assets complicate some of the functionality. Overall, it has improved our response and SLA. **What problems is Incident IQ solving and how is that benefiting you?** The project board helps us keep track of issues without losing work in the shuffle. It helps us meet district-level Service level agreements. Improves communication with our end users during the troubleshooting process. ### 16. Incident IQ Is The Best K-12 Ticketing System. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** Incident IQ really knows and understands what school disticts need in a ticketing system. Their asset management piece is incredibly robust and feature rich, it can easily handle all the inventory needs of any sized school district. Their intergrations with products such as Google Admin and Infinite Campus make it very easy to share and condense information into one platform. Anytime I have had a question or concern the Customer Support team has been incredibly helpful and quick to respond. The platform for both end users and agents is exetremly easy to use and understand, our end users love how qucik and easy it is to open a support ticket. **What do you dislike about Incident IQ?** My only dislike is the mobile app. I know that Incident IQ is working hard to improve the quality of the app, but for now it is sadly missing many of the capabilites that the website has. **What problems is Incident IQ solving and how is that benefiting you?** Asset management was a huge pain for our district before we purchased Incident IQ. The batch check in/check out feature in Incident IQ has saved our districit many hours worth of work, with the asset management features chromebook deployment is a breeze. ### 17. Does everything we need it to do! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** We use IIQ for both IT and Facilities (Maintenance) tickets. It's very nice to have both options on one platform so that users don't have to have remember where to go to get the service they need. We are able to attach assets to users, allow people to see and create tickets for only that equipment in their building(s), and it helps us track those assets as well. There can be plenty of information attached to devices that are attaced to users, and the fact that it integrates with Jamf is quite useful. It allows us to easily provide customer support and communication trhough the ticket system, and that it tracks all notes entered into the ticket. We can also add notes that the customer cannot see - that are for itnernal use/tech use only. **What do you dislike about Incident IQ?** Attaching ticket actions to tickets is a bit cumbersome. If there is an option to apply a resolution to ALL tickets (such as "No Action Taken"), I have not found it yet. I do like that we can customize the actions and such though. **What problems is Incident IQ solving and how is that benefiting you?** IIQ is allowing us to easily track service requests from users as well as assets attached to thsoe users. We are able to "hold onto" tickets for units that are sent to outside vendor(s), such as iPads for glass replacement or for repair, which allows us to keep track of those assets all in one place. This benefits us because we can see how long we've been waiting for certain units to be returned to us from that vendor. Additionally, that information is accessible to more than one staff member so that in the event someone leaves, we still have record of any work they've done which makes it easy for other members of the team to pick up where they left off. This saves a huge amount of time in that we don't have to start from the beginning. ### 18. Great solution for organizing our IT issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** I like how the program organizes all of our technology issues in one place, so it can be communicated to various people seamlessly. There are many feeatures that make it easy to track the time of ticket, who is taking care of the ticket, and closing the ticket. I also like how it has assisted me in finding studen'ts chromebooks that were lost within our building. It has helped us track our student use as well. **What do you dislike about Incident IQ?** I found the sort/filter issue difficult to navigate. It took some time learning the program with figure out how to track my student's tickets. I wish when I created the ticket, I could select who the ticket is "on behalf of". Instead of having the remember to change it after I created the ticket. **What problems is Incident IQ solving and how is that benefiting you?** The program has provided us a way to communicate technology issues between multiple buidings seamlessly. This has made it easy for us to share and track our technology problems. ### 19. Hands down the best product I've come across. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** This product is a "one-stop shop". IIQ integrates with many of our systems, which means our agents can access all the data they need from a single site. It's not just about tickets or asset management either: because IIQ integrates with Google and ClassLink, this system can be used to quickly check student schedules (when trying to drop off a device during the school day) and check on staff onboarding/offboarding. After moving from an agent into an IIQ administrator role, I am also impressed with the customer support provided by the IIQ team as well as the amazing community of IIQ users. From the UI/UX design to the administrative management, this system is intuitive, functional, and incredibly powerful with its customizations. **What do you dislike about Incident IQ?** My #1 gripe is the lack of API support and documentation. This tool is so incredibly powerful and well documented, it was very surprising to see how incomplete the API documentation was. Many of links to the API library are broken or abandoned, and the community message boards echoed this frustration. It's interesting that the best advice on API usage actually comes from Reddit for such a well-supported and maintained product. **What problems is Incident IQ solving and how is that benefiting you?** Damage tracking/reporting for helps us build out a budget for the upcoming school year. The ticketing system also helps identify manufacturing defects and report back to our suppliers (eg a new batch of Chromebooks had defective adhesive and we were able to identify this through data supported by tickets that tracked damage). Know how much we spend in repairs/replacements informs how to adjust our asset budget for the next year. ### 20. Best decision we have made in a while. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** The system is robust and customizable. We were able to do a LOT of what we wanted to with the system. Previously we had looked at writing a custom application to do what we needed, but this system checked off enough boxes that we decided to jump on it. **What do you dislike about Incident IQ?** There have been little bugs here and there that have caused us some headaches. There are also a few features we thought would be built in but weren't. However, they have worked on implementing some of those for everyone. **What problems is Incident IQ solving and how is that benefiting you?** IIQ has provided us an inventory we were looking for. It can integrate with our MDMs and pull over data we need. Our old inventory was custom coded but lacked a lot of the features and polish IIQ provides. Our staff also disliked our last work order system we purchased. They disliked it enough they would avoid putting in tickets and just call or email. With Incident IQ it is a lot smoother and we in turn get a lot more tickets than we used to. It is also nice to have an inventory system integrated with our ticketing system. ### 21. IT Field Tech at a 3-5 Elementary School **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** Tracking of assets in the school district and having a "one-stop shopping" experience with managing assets and help desk tickets has been what I have liked best about IIQ. Out of all the asset management systems and help desk ticketing systems I have used throughout my career in IT support, IIQ has been hands down, the best system I have used. **What do you dislike about Incident IQ?** Sometimes it has been slightly lagging when searching for things or when updating/resolving tickets but usually with a quick refresh of the browser it will update. **What problems is Incident IQ solving and how is that benefiting you?** They included a new update in the Forms App that will allow users to attach custom forms with a ticket submisson. We had hoped for something like this for our New Technology Requests from users. I believe we had hoped also for a workflow for invoicing for parts and missing/damaged assets. It looks like they are working in steps towards that solution. ### 22. IncidentIQ is a fantastic platform for schools **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** I love how responsive the company is. Their platform is incredibly easy to use. They have a great set of features and are constantly rolling out new things to be helpful. Their API is robust and useful. They have a great community. **What do you dislike about Incident IQ?** There really isn't a lot I don't like about IIQ. They are incredibly responsive to feedback and suggestions, so most of my complaints are no longer relevant. **What problems is Incident IQ solving and how is that benefiting you?** IIQ rolls our inventory system and work order system into one platform. With their ticket automations, we are able to achieve a nearly hands off approach to directing service tickets and updating inventory when devices are broken. ### 23. Efficient and time saving ticket management system **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandru S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** I love the ability to use shortcuts for everyday tasks when resolving tickets. And the ability to apply the shortcuts in bulk to multiple tickets at once. Also the fact that I can manage our Chromebooks with it **What do you dislike about Incident IQ?** I do not see any downsides really. Once you get used to how it works, then it si pretty easy. **What problems is Incident IQ solving and how is that benefiting you?** Helps close out tickets easly and makes it simple for end users to put in tech tickets. They complain about having to put in tickets because it is too long but with IIQ the process is a breeze so they have no excuse. ### 24. Very interesting software **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis K. | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** I love that I can locate devices quicker and account for devices a lot better now with Incident IIQ. When inputting data I appreciate the flags that I recieve if anything is missed. **What do you dislike about Incident IQ?** I have been having difficulty with devices changing locations. I feel that the data is affected when trying to locate devices for repairs or inventory. **What problems is Incident IQ solving and how is that benefiting you?** Completing inventory of devices and locating devices has been extremely easier when completing check ins and Excel spreadsheets. I have been able to verify the location of all devices in the school district and account for what needs to be recycled. ### 25. Incident IIQ makes my life easier, it navigates my daily assets. **Rating:** 4.5/5.0 stars **Reviewed by:** Sabana V. | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** It allows me to navigate my assets and the trail behind them with ease. It also makes life easier with its user-friendly navigation. **What do you dislike about Incident IQ?** I would like to have Chromebooks linked with carts without scanning them as a linked asset. ONE BY ONE. **What problems is Incident IQ solving and how is that benefiting you?** It allows my team and I to have an easy navigation tool to use daily. It is very user-friendly compared to previous applications used. It's almost stupid proof. The capitalists where a ticket is tied with the asset is impeccable. I love that you can see the issue from start to finish. ### 26. Incident IQ is our ideal solution that continues to expand. **Rating:** 4.5/5.0 stars **Reviewed by:** Clayton A. | Tech Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about Incident IQ?** It's really easy to communicate with the client and see a clear record of everything that's been done. There's also new features added very frequently! Also a strong community. **What do you dislike about Incident IQ?** I dislike that there isn't concurrency control so two people can actually be working on the same thing and it conflict, however that's not a huge problem given our small department. **Recommendations to others considering Incident IQ:** Keep VERY good details for all your inventory. **What problems is Incident IQ solving and how is that benefiting you?** We're solving a way to communicate with the client and manage tickets while managing inventory. This is both for our tech department and our facilities department! ### 27. Incident IQ has many features and is easily accessible. **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra A. | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** What is most helpful are the numerous options and helpful tips. There are also trending articles that can be read. My courses and classes are also at my fingertips. **What do you dislike about Incident IQ?** I would not say there is anything I dislike about Incident IQ. Overall, it is a manageable tool and useful. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ is an awesome and helpful tool. It is easy to use. It's almost like a data base to store tickets and information while providing knowledge, articles, and so much more! There are no extra passwords for me to remember. Our district can customize the Incident IQ login page to suit our needs. ### 28. IIQ review from Tech Systems Admin @ MLSD **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** Incident IQ has been a very good tool to help manage work loads amongst the IT and Maintenance department. We like the quick visual on how many tickets each department has and the SLAs to track things being done on time. The amount of detial also is a plus that is available to add to each of these as well. We also like the log history of how assets and even user profiles have attached to them with tickets and data changes. **What do you dislike about Incident IQ?** *Search tool can be better. Its really hard to find tickets or other items based on a couple words to things done months or weeks past. *Parts cost is not intended to be used to keep track of first in and first out process especially with how much items fluctuate in cost throughtout the year. *Facilities can emprove with being able to use same database for suppliers and other SKU info amongst multiple apps. Reciently we are noticing we have to enter both suppliers, cost, SKU etc. in multiple areas but can all relate. *Roles for users can be more specific to allow access to items. We have many types of users that not all fall under one role or set permission that can still be restricted more. *Asset/Inventory is another area that can show some improvement with sets of items such as carts with devices. The link option is okay but could use work on showing a log of mass devices located in a cart without creating a report. For example like a user profile shows all tickets listed under their profile something in that sense to list what is within the cart at a glance. **What problems is Incident IQ solving and how is that benefiting you?** Reports on looking up general information is nice. Sharing custom views has helped tremendously and having the ability to share one report with others and not recreating. Being able to tracking and have a log of work done is nice to have on hand if there is a question to reference any issues. Just in general the amount of detail space for information on anything is very well done and ability to look up make communication on things more clear. ### 29. Streamlined Inventory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** Since the implementation of IIQ in our district, it has streamlined the inventory process. It's still a complex task that I enjoy, but to having it all in one place that anyone in my office can easily look up when needed has been a blessing. I frenquetly check to see what we are low on in order to place an order. **What do you dislike about Incident IQ?** Our staff has said that there are sometimes too many options when putting in a ticket. **What problems is Incident IQ solving and how is that benefiting you?** If an asset is put in incorrectly, I have been able to reach out to support and get this resolc=ved in a timely manner. ### 30. One stop shopping **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** I love that I can access Incident IQ easily and get help for specific issues. Weather I need assistance with a student Chromebook or a teacher device, I can always get the help I need. **What do you dislike about Incident IQ?** Sometimes I find it hard to know what category to put my ticket through. I think that is a "me" problem though as I'm not entirely tech savvy. Therefore, I often use the "issue not listed" category which I am very thankful for! **What problems is Incident IQ solving and how is that benefiting you?** I am able to get assistance with all my tech questions as well as assistance with devices when they are not functioning properly. ### 31. We transitioned to iiQ this year and it has been fairly easy to navigate and use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** Incident IQ allows for customization of the system of help tickets to identify department, categories, and severity of need. **What do you dislike about Incident IQ?** The search feature needs to be improved to allow keywords or subjects to be searched. Currently, the search process is tedious and not very reliable. Another beneficial feature, would be for the page to be auto-refreshed when open. This would allow new tickets to be seen without having to always manually refresh the page. **What problems is Incident IQ solving and how is that benefiting you?** It allows teachers and students to submit help tickets easily to the proper department. It also tracks purchases and other requests. ### 32. Great system for K-12 Schools **Rating:** 5.0/5.0 stars **Reviewed by:** Matt V. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** Ticket system is easy to use and super helpful. The inventory piece helps us with our jobs on a daily basis. **What do you dislike about Incident IQ?** Currently we have not experiencing anything that we dislike about IQ. **What problems is Incident IQ solving and how is that benefiting you?** The ticket system helps us organize all our support request. It also syncs with our MDM's and Powerschool, which helps us manage devices. ### 33. User-friendly and easy to roll out **Rating:** 5.0/5.0 stars **Reviewed by:** Steph B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** You can set up IIQ to fit your school's needs. It is very user-friendly for non-tech-savvy staff. **What do you dislike about Incident IQ?** I would like for the site to refresh after editing/working/resolving a ticket instead of me having to refresh the page physically. **What problems is Incident IQ solving and how is that benefiting you?** We can easily manage assets and help desk tickets through one system instead of multiple spreadsheets. ### 34. Very powerful platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** The ease of use for end users. The number of integrations that IIQ supports. Customer support has always been very responsive in a timely manner. **What do you dislike about Incident IQ?** It's difficult to navigate the Administrative settings. **What problems is Incident IQ solving and how is that benefiting you?** IIQ solves the nightmare around managing 1:1 devices. With good practices in place, I can pick any device and tell you where it belongs in just a few clicks. Regarding device repair, IIQ's integration with Trafera has reduced the amount of time it takes to submit an RMA request and get the device out the door. ### 35. I use iiQ on a daily basis for asset tracking! **Rating:** 5.0/5.0 stars **Reviewed by:** Justice B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** I like the setup of iiQ. Everything is easy to read and manage! **What do you dislike about Incident IQ?** I dislike that some assets can be duplicated. **What problems is Incident IQ solving and how is that benefiting you?** IIQ allows us to have all asset information from our school district in an easy to use platform. It makes it simple for me to view or edit information. ### 36. Site is fairly friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Sandy D. | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** Allowing work orders to be created from emails is very nice. **What do you dislike about Incident IQ?** The program does not automatically refresh the screen. Manual page resets are necessary to see changes. **What problems is Incident IQ solving and how is that benefiting you?** When tickets are worked, emails can be sent to the end user with the updates. ### 37. Very smooth experience with Incident IQ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** The dashboard is very self-explanatory, with an ease of integration. It is extremely useful for a user to ask for various services. It allows for smooth communication with tickets between different departments. Incident IQ also has a good customer service. **What do you dislike about Incident IQ?** So far, I don't have anything to note that I dislike with Incident IQ. **What problems is Incident IQ solving and how is that benefiting you?** Facilities and IT tickets and managing different tasks with the Admissions department. ### 38. Breathtaking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2024 **What do you like best about Incident IQ?** My favorite feature of incident iq is the management side for Chromebooks. **What do you dislike about Incident IQ?** My least favorite part of Incident IQ is the fact that filters aren't universal across all of Incident IQ **What problems is Incident IQ solving and how is that benefiting you?** The management of school Chromebooks is the main solution we are using IIQ for. ### 39. Ticketing, Asset Management, Wizard Driven Automation, and more. **Rating:** 5.0/5.0 stars **Reviewed by:** Allyn J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2023 **What do you like best about Incident IQ?** * It's easily customizable. For example, you can choose which ticketing workflows to expose or hide based on the user's role in the platform. This allows you to simplify your exposed ticketing workflows for staff and then make additional items available to members of your tech department to support better reporting metrics. * There are quite a few integrations available to provide a more significant amount of metadata, allowing for more informed decision making * There is a module to allow for "parts" as well, which can be used to track the cost of repairs (Hint, if you harvest your parts, create a parts provider that is your tech department, and value those parts at fair market value, so any "costs" against that parts provider is a departmental saving) * Willing to sign student data privacy agreements, if they are not already on file with the Student Data Privacy Coalition (SDPC) * They have a "user voice" type platform to allow for feature requests to be voted on, and they do continue to refine the product versus just focusing on new lines of business. **What do you dislike about Incident IQ?** * Due to its focus on ease of use, there are some limitations regarding more advanced automation routines. * Its Knowledge Base (KB) editing platform is lacking in formatting functionality when compared to a product offering like Slab (In Fairness, Slab is Technical Documentation focused, incident IQ is a helpdesk, ticketing, asset management and more platform) * Out of the box, there tends to be "too many" ticketing workflows (A combination of visible models and issues) exposed to all user roles. If you want a smoother rollout, plan on taking time during onboarding to minimize what's front-facing to all roles. * Some of the available modules that enhance the core platform are available as a "premium" feature versus included as a free enhancement. As an example. -----The Support Messanger function which allows for "real time messaging" within the incidentIQ platform, is a "premium app", it's add on could be minimal, but given that they have several new product lines, it feels like this could be a "freebie" now, but that's just me. **What problems is Incident IQ solving and how is that benefiting you?** We previously used the Brightly (nee Schooldude) platforms. I found both of those platforms lacking. When I started in the district, we migrated away from the Asset Management component from Brightly and used the OnPrem WASP Asset Management. So operating with different ticketing and asset management platforms made having clean historical pictures of assets rather challenging. Now with the platforms integrated, we can see if a device has a history of a particular behavior. In this case, we can try to swap the device out or perform significant diagnostics on it first. Along with the ability to pull metadata in from the various integrations, it leaves us with a reasonably feature-rich, information-filled platform to allow us to be more informed about the lay of the land. Full disclosure, we are only in our second full year with the product. ### 40. Best IT Help Desk, Inventory, Facilities Management solution for schools. **Rating:** 4.5/5.0 stars **Reviewed by:** Vincent V. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Incident IQ?** IIQ was built from the ground up with schools in mind. Its best attribute is the way it communicates with other systems that schools are already using to get the job done. It's cloud-managed, which takes the load off the IT staff. Customizing it to fit our needs is an ongoing process, but that's more of a benefit than a detriment. **What do you dislike about Incident IQ?** It is not the least expensive product out there. It also takes a bit of time to learn how the system works. You will never be finished customizing the solution as that's designed to be an ongoing process. It has all of the features that we were looking for in a system. **What problems is Incident IQ solving and how is that benefiting you?** There is no server to maintain, patch, or update. Our previous solution required constant patching and occasional restoration. IIQ is accessible anytime, anywhere, and from any device. The help desk services are excellent. The facilities management functions work nicely for us. The asset management tools are the best I've worked with. ### 41. All-in-One Ticketing Solution that meets the needs for K-12 **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica A. | Accountability & Assessment Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Incident IQ?** We began our search for a ticketing and asset management system with high expectations. Incident IQ checked all the boxes and more. Implementation was straightforward. We particularly like the flexibility of the rules engine to automate many of our regular clerical tasks surrounding our tickets. Whether you keep it simple or have a complex set of rules, we love the flexibility it gives us to assign tickets and follow-up. Perhaps the best part of Incident IQ is that their team is listens to their clients. They continue to improve the product based on feedback and keep Education K-12 as their focus. **What do you dislike about Incident IQ?** We've yet to find something that doesn't work well or have a workaround. They are in the process of improving the permissions, which would be the only cumbersome piece we've come across, but it's absolutely not a deal-breaker. **What problems is Incident IQ solving and how is that benefiting you?** Technology & Assessment workflow ticketing as well as asset management. Our old systems were cumbersome and antiquated, this has changed how we view our analytics. ### 42. Direct access to product managers and developers **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Incident IQ?** I love that we have regular meetings with product managers to discuss pain points and also offer ideas for enhancements. You can vote for enhancements and see them move from ideas to production. Customer support and contact is superb. Highly recommend getting off of your current asset/ticketing/HR/Maintenance program that only offers lip service for future enhancements and be part of the IIQ team and have direct input and suggestions. **What do you dislike about Incident IQ?** IIQ is price very competitively but for a smaller school district we had to make some concessions on which of the modules we could purchase. However our customer success contact helped us select the best options for our budget. **What problems is Incident IQ solving and how is that benefiting you?** A central DB of our assets is one of the bigger pluses for us. Information fidelity across all of our sites and all users when we run reports was heaven-sent. We are able to assign funding codes and then run reports and audits for specific funding sources. 1:1 checkout process was greatly enhanced, and using the built-in Fee-Tracker we have better visibility over breakage and expenses. **Official Response from Shubhi Tangri:** > Hey Michael, Thanks so much for highlighting our Product and Customer Success teams. We appreciate you speaking to how our platform has catered to your district's workflow management needs and how your district continues to receive excellent support and opportunities for input! We love to have constant dialogue with our customers. The Incident IQ Team ### 43. Managing ticket request and IT inventory made easy (and organized) **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Incident IQ?** The ease of accessing numerous info sources all in one place. I can easily see the user's assigned device when reading a ticket. I can just as quickly see the device's history while never leaving the original ticket window. Other platforms often require jumping in and out of separate windows to access this information. **What do you dislike about Incident IQ?** The basic form to submit a ticket can be a little clunky. The content and question choices are fine. It is just the appearance that can seem a bit spread out. I would love to see a color background difference between the inquires and where the user inputs their responses. **What problems is Incident IQ solving and how is that benefiting you?** The integration of the mobile app with the core interface is seamless. I can go out in the field and still have all the info I need to close a service request ticket. I can easily search for tickets by location in the app as well. If I'm at a particular building (we have 11), I can check that location for issues before heading to the following site. ### 44. IIQ Transformed our Helpdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Jake I. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Incident IQ?** Prior to Incident IQ we used a combination of Filemaker Pro and Spiceworks, which was fine for ticketing but keeping our assets up to date in Filemaker was a significant pain due to manual entry and only basic asset details available in each page. Moving to IIQ combined our assets and tickets. The ability to both pull and push from Mosyle, Google Admin Console, and Infinite Campus made it so all of our devices and users were automatically linked and updated themselves as changes were made. The transition to IIQ was also fairly painless as we were walked through everything we needed and had fantastic customer support along the way. **What do you dislike about Incident IQ?** Functionality-wise, I have no major qualms about IIQ. My biggest gripe is the speed of the website, with pages taking just a hair too long to load at times. Pages sometimes load behind the right side user or device overlay, which can be confusing. **What problems is Incident IQ solving and how is that benefiting you?** We're benefiting from IIQ by linking external services (Mosyle, Google, Infinite Campus, SSO), which keeps things in sync at all times. This dramatically speeds up our workflow by automatically assigning assets to tickets based on the user submitting them and sending automated emails depending on the status of the ticket/repair/etc. ### 45. One of the best assett managment and helpdesk applacations ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** Integration with other platforms makes IIQ a central hub of operations. **What do you dislike about Incident IQ?** Printing a ticket without downloading it as a PDF. **What problems is Incident IQ solving and how is that benefiting you?** Asset tracking and repair are important for us. ### 46. A very solid inventory suite **Rating:** 5.0/5.0 stars **Reviewed by:** Mike W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** I enjoy having a large number of options when searching for information on our inventory. Having multiple ways to look up items and information on those items makes my job easier and removes a lot of questions that may arise later. **What do you dislike about Incident IQ?** My company had an issue with a Chromebook and how it was imported into the incident iq platform. The serial was unable to be found, and it said the asset tag for that item was already in use though it couldn't bring up the item. The team at IQ wasn't able to figure it out and said it was a google issue. Some weeks later, my colleague saw that the item had been imported incorrectly, and we could go into and change the serial. The serial number was listed correctly under the metadata Device Information, but it wasn't in the field that IQ looks at when running the search. I would suggest the search be able to look at all fields to clear up this mistake. **What problems is Incident IQ solving and how is that benefiting you?** Incident IQ is solving the problem of tracking the large number of Chromebooks we have in our district and all the information attached to them. Incident IQ makes it easier to pull up all the data on a specific device and see who it's assigned to or who has used it recently. ### 47. Easy to understand, but would like to know all IIQ's features. **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda N. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** I like how easy IIQ is to learn and navigate through. Once scanned, I can see the history of each device, which is vital for our students and staff. It allows different departments of our school district to easily communicate. **What do you dislike about Incident IQ?** A couple things....One, I would really like if IIQ would be able to communicate with our school platform, Skyward. Also, I don't like how there is SO MUCH more to IIQ than we know. It isn't easy to apply the features IIQ offers because we simply don't know about those features. I'd like to see some more educational information about that. **What problems is Incident IQ solving and how is that benefiting you?** We recently found out a feature that was very handy, when a student comes to us with a missing device, we can easily mark it missing and it automatically locks the device. Having the ability to push one button and having automatic changes happen at once is incredibly helpful and efficient. As a staff we need to learn to utilize those features and take advantage of them, perhaps utilize the notes section more as well. ### 48. Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** MIKAL E. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** We use IQ to Track hardware, phone issues, and warehouse tickets. It's a great addition to current procedures and helps us track what needs more attention and what areas have the most problems. The urgent ticket feature is great, we have a view that shows off the "leader board" in the main office of who has most tickets and urgent tickets. **What do you dislike about Incident IQ?** That IQ does not send reports automatically; they must be manually run each time. It is not a software that communicates out only in, which is frustrating when you are trying to merge with other data to track hardware breakage and site usage. **What problems is Incident IQ solving and how is that benefiting you?** IQ is solving the asset tracking issue we had without previous software. IQ is always accurate with what device is checked out and where. We also use it as a service ticketing system which is much more efficient than someone emailing or calling just one person. ### 49. IncidentIQ - A great K-12 Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Caleb M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Incident IQ?** The best feature of IncidentIQ is its integration with other software. Our district uses Skyward as a student information system, and iiQ can pull information from Skyward to make account and device information even easier. Another excellent integration is with Google Admin, which helps us quickly get device stats and change those devices directly from iiQ. iiQ is also continuously updating its platform, which helps keep it fresh with new features. **What do you dislike about Incident IQ?** The main downside of iiQ is the inability to change a few settings that can affect daily operations. For example, comments to customers are "internal" by default, meaning every message has to be manually set to be visible. It should be noted that these settings are few and far between. The majority of the software is customizable to your needs. **What problems is Incident IQ solving and how is that benefiting you?** The biggest problem we had that Incident IQ solved was helping us track 1 to 1 devices with students. With iiQ's Google Admin integration, it lets us track who is the primary user of devices, the locations of students, and where machines are currently stored. ### 50. Organized and Many Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Incident IQ?** The ability to make shortcuts, everything is neatly organized. **What do you dislike about Incident IQ?** Can be a bit overwhelming due to the vast options. **What problems is Incident IQ solving and how is that benefiting you?** Receiving tickets and being able to assist users. ## Incident IQ Discussions - [Do you integrate with single sign-on providers?](https://www.g2.com/discussions/single-sign-on-29459c42-b783-4770-b101-78b086e21ff2) - 2 comments, 1 upvote - [How are you priced?](https://www.g2.com/discussions/pricing-9501a2c9-7a56-4af9-9520-ad33da5df8e7) - 2 comments, 1 upvote - [Do you have a mobile app?](https://www.g2.com/discussions/mobile-app-592947d6-d9db-4181-aab7-b93098af262a) - 1 comment, 1 upvote - [View Incident IQ pricing details and edition comparison](https://www.g2.com/products/incident-iq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+18%3A42%3A34+-0500&secure%5Bsession_id%5D=e5f33ed6-c7a2-4351-a1eb-14b4bfe98946&secure%5Btoken%5D=d28704ee611416116f7fdd912e30372a6a098f3609d4e2b5547e4757f0de24f2&format=llm_user) ## Incident IQ Integrations - [Infinite Campus](https://www.g2.com/products/infinite-campus/reviews) ## Incident IQ Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Customization** - Customization - HR Integrations **Asset Inventory** - Hardware Asset Inventory - Software Asset Inventory - Cloud Asset Inventory - Mobile Asset Inventory - Asset Discovery **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **HR Content** - Knowledge Management - Content Delivery - Document Management **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Generation **Reporting** - Dashboards - Time Tracking - Surveys **Logistics** - Security - Employee Portal - AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - IT Asset Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Management** - Ticketing Platform - Single Sign-On - Business Process Management - Self-Service - Dashboard & Reporting **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Management** - Central Dashboard - Asset Policy Management - Risk Management - Integrations ## Top Incident IQ Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,289 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,725 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) - 4.5/5.0 (712 reviews)