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Follett Destiny Library Manager Reviews & Product Details

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

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(1)

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Follett Destiny Library Manager Reviews (434)

Reviews

Follett Destiny Library Manager Reviews (434)

4.3
434 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and efficient cataloging features of Follett Destiny Library Manager, which streamline library management tasks and enhance the experience for both staff and students. Many appreciate the intuitive interface that allows for quick access to resources and reports, although some find the reporting capabilities to be less user-friendly and sometimes frustrating.

Pros & Cons

Generated from real user reviews
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Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Follett Destiny: An Intuitive All-in-One Essential for Library Management"
5/5
What do you like best about Follett Destiny Library Manager?

What I like best about Follett Destiny Library Manager is its ease of use and how much I can accomplish in one place. I use it not only to manage and keep track of our library books, but also our digital resources and Chromebook devices. I can easily manage patrons, complete inventory, track materials, and add notes to individual devices when needed. The system is intuitive and makes my day-to-day responsibilities much easier to manage. Of all the programs I use on my computer, Destiny is the one I rely on the most. It has become an essential tool for managing our library and its resources efficiently. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

My biggest frustration is the occasional system outage at the Follett level. When Destiny is unavailable, it significantly affects my ability to do my job because I rely on it for so many day-to-day tasks. For instance, we recently had an outage that lasted about two days, and it was very inconvenient.

I’d also really like an option to export reports and data directly to Google Sheets. Right now, exports are geared toward Excel, so as a Google-based school district, I have to take the extra step of converting the files to Google Sheets. A direct Google Sheets export or integration would make this process much more efficient. Review collected by and hosted on G2.com.

LJ
Lauren J.
Library Systems Coordinator
Enterprise (> 1000 emp.)
"Richelle’s Customer Success Support Makes Troubleshooting Easy"
4/5
What do you like best about Follett Destiny Library Manager?

I appreciate our customer success manager, Richelle. She does a great job helping me when I need to troubleshoot issues. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

One of the main downsides as a district level person, is having to go into individual campuses to do a lot of things. Everything available on a campus level (reports, etc) should be available to do or run at the district level. Review collected by and hosted on G2.com.

Elizabeth W.
EW
Elizabeth W.
District Librarian
Small-Business (50 or fewer emp.)
"Easy for Students and Staff to Find, Hold, and Identify Books"
5/5
What do you like best about Follett Destiny Library Manager?

It is easy to use and students and staff can find their own books and place them on hold. The visual images of the books help the students to know what they are looking for at home when a book is overdue or in the library. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

The constant updates and admin password . We lost ours and cannot find it so it is difficult to update students. Follett has not been easy to reach out for this. Review collected by and hosted on G2.com.

Sara H.
SH
Sara H.
District Librarian
Mid-Market (51-1000 emp.)
"Intuitive and Easy to Use for Managing Library Resources"
5/5
What do you like best about Follett Destiny Library Manager?

What I like best about Follett Destiny Library Manager is its ease of use. It is very intuitive, which allows me to quickly navigate the system, manage resources, and support students and staff effectively. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

While Follett Destiny Library Manager is effective overall, there are areas that could be improved. Specifically, increased functionality at the admin level would enhance system management and usability. In addition, enabling district users to share lists with non-district users would support greater collaboration and extend access to valuable resources. Review collected by and hosted on G2.com.

Verified User in Libraries
UL
Verified User in Libraries
Enterprise (> 1000 emp.)
"Fair Pricing and Solid Support for Managing School Libraries and Resources"
4/5
What do you like best about Follett Destiny Library Manager?

We use Destiny in our elementary schools for keeping track of our library books and equipment. Our district also uses the resource side of it to manage the textbooks and equipment that students check out in our secondary schools. We are self hosted, which sound like it is a good thing because of issues with performance that I see in the librarian facebook groups that I belong to. Pricing is fair for each location. We have a person who is our point of contact and can handle most issue that arise in our district. We do not use the AI features within the software because it uses a different service than what is approved by our district. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

When there are fixes or changes that need to be put in place it seems like we have to wait for a full update instead of patches that could be used to update for smaller but frustrating issues. Sometimes it seems like Follett forgets that some users in elementary schools are only 5 years old. The system is geared more towards older users and it can be frustrating to try and use it with K-2nd graders. Review collected by and hosted on G2.com.

Gidget M.
GM
Gidget M.
Small-Business (50 or fewer emp.)
"Useful Features Marred by Connectivity Issues"
1.5/5
What do you like best about Follett Destiny Library Manager?

I really like the ability to see students in a classrooms with their images for checkout. Being able to look at an image of a student and know that's who I have in front of me makes the checkout process more personalized when I have hundreds of students in my school. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

Online hosted service is trash. The fact that we cannot go backwards and host our own data is frustrating. The updates that they have done recently, while interesting and innovative, have caused the program to quit, and I have had more unhappy faces on my screen because of the connections not working in a timely manner. I don't know, but then I have to quit out of the program and restart, or I see a blank screen. I'm really not happy with the current Follett Destiny Library Manager. Review collected by and hosted on G2.com.

Paula B.
PB
Paula B.
Director of Library Services
Mid-Market (51-1000 emp.)
"Easy to Use and Does Everything I Need"
5/5
What do you like best about Follett Destiny Library Manager?

It is easy to use and does everything I need it to do. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

If you want me to be very picky, it is a very small point of irritation, but I would like the previous search terms to still be in the search bar because I usually just need to add to my search terms to get the results I need. I really don't have any major issues overall. Review collected by and hosted on G2.com.

Christine H.
CH
Christine H.
Small-Business (50 or fewer emp.)
"Efficient Library Management with Room for Improvement"
3/5
What do you like best about Follett Destiny Library Manager?

I find Follett Destiny Library Manager efficient and appreciate that it is rarely down. It's fairly easy to use and doesn't have a steep learning curve. The customer assistance is fairly good, which is important since our librarians are really busy and need quick support to continue supporting kids. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

Updates to the system happen at inconvenient times, like the beginning of the school year or when we're in the middle of teaching students how to use it. It would be more helpful for these updates to happen over the summer. Additionally, during the initial setup, we lost all of the circulation and usage data from our previous platform, which was disappointing. Review collected by and hosted on G2.com.

Sara S.
SS
Sara S.
Cataloger & Archivist
Enterprise (> 1000 emp.)
"Easy to Navigate, but Customer Service and Multi-Site Support Fall Short"
2/5
What do you like best about Follett Destiny Library Manager?

It is relatively easy to navigate and you can usually find what you are looking for if you don't already know where it is. Records are easy to read. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

Customer service is horrible. They assume you do not know anything about the product even when you tell them your level of understanding. Library Manager is very obviously not built for a school district with multiple sites and suggestions to help with this have not been integrated. The site logs me out every day around 4:10pm, even when I am actively working within it. Review collected by and hosted on G2.com.

Victoria M.
VM
Victoria M.
Library Media Specialist
Enterprise (> 1000 emp.)
"Follet Destiny Library Manager"
4/5
What do you like best about Follett Destiny Library Manager?

I love the way I track check in and outs. Review collected by and hosted on G2.com.

What do you dislike about Follett Destiny Library Manager?

implify the reporting dashboard so users spend less time searching for data or wrestling with rigid report customizations Review collected by and hosted on G2.com.

Response from Annie Doherty of Follett Destiny Library...

Thank you for sharing your feedback! We're thrilled to hear that you find it user-friendly and easy to navigate, especially as a first-time librarian. We understand that learning a new system can be overwhelming, but we're here to support you every step of the way. If you ever need assistance or have specific questions, please don't hesitate to reach out to our customer support team: 800.323.3397, option 2 or techsupport@follettsoftware.com. We're here to help make your experience with Follett Destiny as smooth as possible. Thank you for choosing Follett Software to support your library management needs!

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

6 months

Average Discount

7%

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