# CallTrax Plus Reviews **Vendor:** That Company **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.4/5.0 **Total Reviews:** 13 ## About CallTrax Plus CallTrax Plus' ad tracking service is an ad tracking tool that helps you track marketing by accurately collecting data about phone responses to your various efforts. ## CallTrax Plus Reviews ### 1. Revolutionizing Call Management with CallTrax Plus: A Comprehensive Review **Rating:** 3.5/5.0 stars **Reviewed by:** Antony Ranjith S. | Senior Clinical Research Associate II, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2023 **What do you like best about CallTrax Plus?** CallTrax Plus has quickly become a favorite among users for its innovative approach to call management. With its user-friendly interface and advanced features, CallTrax Plus makes it easy for businesses to manage and track their calls. One of the things users like best about this platform is its ability to integrate with other tools, such as customer relationship management (CRM) systems, making it a one-stop solution for all call-related needs. Another popular feature is its robust reporting system, which provides in-depth insights into call metrics and performance. Finally, users appreciate the high level of customer support provided by the CallTrax Plus team, who are always available to answer questions and provide assistance. Overall, it's no wonder why CallTrax Plus is rapidly becoming the go-to choice for businesses looking to streamline their call management process. **What do you dislike about CallTrax Plus?** As with any technology platform, there are bound to be some areas for improvement. There are very limited customization options for certain features, such as the call reporting dashboard. Sometimes the call quality is poor but I do not experience this often. **What problems is CallTrax Plus solving and how is that benefiting you?** CallTrax Plus is a valuable tool for businesses looking to improve their call management processes, enhance the customer experience, and drive greater efficiency. It solves several problems and provides a number of benefits to its users, including Increased call visibility, improved customer experience, enhanced reporting and analysis etc., ### 2. Go-To tool for call tracking and marketing insights capturing **Rating:** 4.5/5.0 stars **Reviewed by:** Bhavik S. | Product Manager , Enterprise (> 1000 emp.) **Reviewed Date:** January 03, 2023 **What do you like best about CallTrax Plus?** One of the most beneficial aspects is its user-friendly nature. It allows users to select why they want to home a phone number and can start tracking easily. For doing market analytics, it will enable you to have a backup source if the intake person fails to receive the call. Simple methods of tracking how the campaign is doing and the report generation features are highly precise. **What do you dislike about CallTrax Plus?** The initial setup can get complicated. It is time-consuming and complex for the first time user. Also, it can be expensive for businesses that arent making enough revenue. It is best suitable for companies or firms that are semi or fully established. **What problems is CallTrax Plus solving and how is that benefiting you?** CallTrax provides a solution to the issue of being unable to identify the marketing strategies that are generating leads. You may determine which marketing initiatives are most effective in generating leads and sales by tracking all calls, texts, and website form submissions. The information from CallTrax may also be used to track and analyze items like sponsored search and print advertisements. ### 3. CallTrax plus is the great addition to spend on the right advertising platform **Rating:** 4.0/5.0 stars **Reviewed by:** Vignesh r. | Application Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about CallTrax Plus?** CallTrax plus is the best tool to track your advertisement leads and gives you a fair amount of knowledge on which advertisement performs at the top by its innovative algorithm. This algorithm makes CallTrax plus the best in the market. **What do you dislike about CallTrax Plus?** One thing that CallTrax plus needs to improve is their User interface. It is a bit complicated for beginners but eventually one can get adapt to it. I feel still it can be improved in a more user-friendly manner. **What problems is CallTrax Plus solving and how is that benefiting you?** It is always a challenge to track calls from advertisement leads. CallTrax plus algorithm makes it easier for businesses needing call-based sales and marketing. ### 4. Helps to monitor calls and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Vivek P. | Cloud and M365 architect, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2023 **What do you like best about CallTrax Plus?** It helps to track the calls, easy to identify the behaviour of the customer. Its is very useful to maintain the quality of the service provided by representative as they are continuously being tracked and quality of calls is also good. **What do you dislike about CallTrax Plus?** Software is bit costly , It requires training to use the software. **What problems is CallTrax Plus solving and how is that benefiting you?** It helps track the calls and quickly identifies the customer's behavior. Maintaining the quality of the service a representative provides is beneficial as they are continuously being followed, and the quality of calls is also good. ### 5. Maximizing Call Efficiency and ROl with CallTrax Plus **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about CallTrax Plus?** Providing detailed caller information, such as call recordings and transcripts, to improve customer service and sales performance. **What do you dislike about CallTrax Plus?** While CallTrax Plus offers customer support, some users have reported slow response times and difficulty in getting their issues resolved. **What problems is CallTrax Plus solving and how is that benefiting you?** CallTrax Plus solves problems related to call tracking and analytics, such as lack of visibility, incomplete data, and manual processes. It benefits businesses by helping them optimize marketing campaigns, improve customer service and sales performance, and make data-driven decisions. It also saves time and increases efficiency by automating manual processes. What problems is CallTrax Plus solving and how is that benefiting you? ### 6. Nice app for call tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Karan S. | Programmer Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about CallTrax Plus?** Calltrax is good application for phone call tracking purpose. It is also helpful in tracking advertisement tracking. We used this application for tracking few of phone calls and advertisements published. **What do you dislike about CallTrax Plus?** The call support is little weak here. We tried to get in touch with support staff for some issues we were facing while using it but a proper response was not there which we didn't like at first. There email support is good. We got the response on same day. **What problems is CallTrax Plus solving and how is that benefiting you?** We were using calltrax for phone call tracking and also it provides the solution for advertisement tracking. This application is useful in many ways. Only difficulty we faced with it is its call support. ### 7. Best Ad Tracking Tool!! **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil B. | Senior Data Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about CallTrax Plus?** This tracking tool offers a thorough phone call-based method for measuring and tracking advertising.No setup fee is also the best feature to install this tool.As i work in a startup based company,this tool plays an important role in getting more responses and let me decide the best ads through ad tracking. **What do you dislike about CallTrax Plus?** Free Trial is not available which would encourage new users to try this software and Integration Services are not available for this software.Otherwise,its a great tool for tracking. **What problems is CallTrax Plus solving and how is that benefiting you?** Keyword Tracking helped me to decide the required responses for our budget planning for this quarter....I am gonna use this tool to decide our budget allocation which will benefit our yearly expenses. ### 8. Best Ad Campaingn with analytics details **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed Abdul S. | Technical Project Manager, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2023 **What do you like best about CallTrax Plus?** With the help of this software not only one can generate ad campaign witj different features available on hand like affliated marketing,ad tracing,pay per click ad with backend data for review. **What do you dislike about CallTrax Plus?** Customer service should be more flexible to address differenf issues related to the defined products . Chatbot optiom for smaller issues instead of waiting for customer care reply.FAQ's will also be helpful. **What problems is CallTrax Plus solving and how is that benefiting you?** Business needs are the utmost priority when it can reach to specified target audiences that can generate revenew to the firm and growth in future for better products with research option. ### 9. Call Trax Plus has helped me determine which ad worked best for my small business... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about CallTrax Plus?** Call Trax Plus can be used for any channel of advertising. It is affordable and effective. It tracks calls to measure how my ad campaigns are doing. It helps me determine which ad strategy works best for me and gets me the maximum number of responses. It is an effective way of using the promotional budget to reach the top results for start-ups and small businesses. **What do you dislike about CallTrax Plus?** Nothing as of now...I am thrilled! There is nothing to be unhappy about. The results are accurate and clean...and the app is super affordable for me. **What problems is CallTrax Plus solving and how is that benefiting you?** I was unable to decide which keywords are getting me Sureshot responses...Now I know and can allocate my budget accordingly. It has surely gotten me more conversions than before. ### 10. Good product. **Rating:** 5.0/5.0 stars **Reviewed by:** Lovey K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2023 **What do you like best about CallTrax Plus?** Design of the software. The way it works smoothly. Ease of use of the software. User friendliness of the software. User interface of the software. Less usage of data of software. **What do you dislike about CallTrax Plus?** Nothing is there in the software which I particularly dislike about. Slow update of the software may be bit troublesome for some users. **What problems is CallTrax Plus solving and how is that benefiting you?** Ease of management of calls for the users would be easy to work. There is ease in calling customers. ### 11. Amazing Software Must Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2023 **What do you like best about CallTrax Plus?** All this is Awesome, But Why am I writing this only for Nice UI and Features? That's why I say you must use it if you are looking for this type of service, then prefer one and only call trax plus. **What do you dislike about CallTrax Plus?** Nothing dislike thing in call tax plus service all things are best i don’t think so which i dislike as per my choice it is one of the best please must use call trax plus **What problems is CallTrax Plus solving and how is that benefiting you?** call trax plus is solving buisness advertising ad tracking keyword tracking call tracking problemsand also help me to save money on my business advertising champaign ### 12. Most Demanding Call Tracking System. **Rating:** 5.0/5.0 stars **Reviewed by:** Shagun S. | Programmer Trainee, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2023 **What do you like best about CallTrax Plus?** Being a user of Call Tracking Plus, I can say that it is the most simple and easy-to-use call-tracking software. **What do you dislike about CallTrax Plus?** The advertisement in the software is too much, which is affecting users. **What problems is CallTrax Plus solving and how is that benefiting you?** They can improve their UI better so it looks more elegant to use. ### 13. Effective combination of phone call tracking software and keyword tracking software **Rating:** 3.0/5.0 stars **Reviewed by:** Sameer C. | SEO Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about CallTrax Plus?** Phone call-tracking software and keyword-tracking software **What do you dislike about CallTrax Plus?** Customer service support needs improvement **What problems is CallTrax Plus solving and how is that benefiting you?** Phone call tracking and keyword tracking software - [View CallTrax Plus pricing details and edition comparison](https://www.g2.com/products/calltrax-plus/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+06%3A59%3A38+-0500&secure%5Bsession_id%5D=b0094b6a-3db0-423b-b51d-20dd9cbb265d&secure%5Btoken%5D=7752f39e3730fb02303129718f5b508eabdeaa5345c37af93a1ce0c90e82460e&format=llm_user) ## CallTrax Plus Features **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top CallTrax Plus Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews) - [800.com](https://www.g2.com/products/800-com/reviews) - 4.7/5.0 (926 reviews)