Best Help Desk Software - Page 9

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

Charla

Connect with your live visitors instantly and provide the best sales and support experience. Charla Live Chat provides you with everything you need to create the best customer journey. ✔️ Engage your visitors with Live Chat & Proactive Conversations ✔️ Manage your support requests with Helpdesk and Tickets ✔️ Empower your customers with Knowledge base ✔️ Collect and analyze Customer Feedback ✔️ Monitor your performance with Dashboard and Visitors Insights ✔️ Stay connected with iOS and Android Mobile Apps ✔️ Integrate with WordPress, Shopify and Magento easily

Average Rating: 5.0/5.0

Total Reviews: 11

How Do G2 Users Rate Charla?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Charla?

  • Seller: Charla
  • Year Founded: 2021
  • HQ Location: Wyoming, United States
  • Twitter: @getcharla
    19 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Small, 27% Medium

What Do G2 Reviewers Say About Charla?

AI-generated summary from verified user reviews

Pros
  • Users love the rapid feature development of Charla, enhancing customer support and saving significant time.
  • Users commend Charla for its timely and effective customer support, significantly enhancing their customer service experience.
  • Users value the consistent improvements of Charla, noting its effective support and seamless integration for efficient workflows.
  • Users love Charla's automation features that streamline customer support, saving time and enhancing service around the clock.
  • Users value the ease of use of Charla, making setup and daily operations effortless and efficient.
Cons
  • Users find the interface issues frustrating, noting outdated design and inconsistent functionality across platforms.
  • Users experience some chatbot issues including outdated design and inconsistent application updates affecting usability.
  • Users find the admin interface design confusing, but support is actively addressing the issue.
  • Users note some organizational issues with Charla, affecting the overall experience but hope for future improvements.
  • Users note some update issues with Charla, including outdated design and lack of regular mobile app updates.

What Are Recent G2 Reviews of Charla?

osTicket

osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

Average Rating: 4.4/5.0

Total Reviews: 45

How Do G2 Users Rate osTicket?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.0/10)
  • Workflow: 8.0/10 (Category avg: 8.7/10)
  • Customization : 7.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind osTicket?

  • Seller: osTicket
  • Year Founded: 2015
  • HQ Location: Roma, Italy
  • Twitter: @osTicket
    3,981 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Education Management
  • Company Size: 60% Small, 33% Medium

What Are Recent G2 Reviews of osTicket?

What Are G2 Users Discussing About osTicket?

Apptivo

Apptivo is a cloud platform of integrated business apps designed for companies of all shapes & sizes. Manage nearly any business task using Apptivo's Apps, from sales & marketing, to billing & support, and everything in between. With Apptivo there is no per-app pricing, get access to the entire platform starting at just $10 monthly per user. Whether you use Apptivo for a single app, or to manage your entire business, it will deliver incredible value to the entire organization. Our apps cover the complete customer life cycle:

Marketing - Create targeted lists of contacts, build & deliver email campaigns, and track analytics.
Sales - Complete CRM capability with robust contact management, sales pipeline, automation, and reporting.
Help Desk - A powerful ticketing system with email integration, web portal, and time tracking.
Project Management - Manage project schedules via gantt charts, track time & milestones, and invoice for effort spent.
Field Service - Work order assignment & dispatching, mobile photo, time, and materials capture, and billing.
Quoting & Billing - Build professional quotes & email them to your customer with integrated billing & recurring invoice capabilities.
Order Management - Turn quotes into orders, track inventory & shipments, and bill the customer for your product.
Procurement & Supply Chain - Manage your vendors, track purchase orders & invoicing, and manage inventory.

Apptivo is used by hundreds of thousands of businesses from 193 countries around the world, and can accommodate independent consultants up to billion-dollar enterprises. The flexibility of Apptivo is one of our 3 primary differentiators: Affordability, Flexibility, and Capability. With our entire suite of business apps available for a single price, we offer rich & powerful features across a wide set of apps that offer unparalleled capability for their value, with best-in-class configuration capabilities that make the system flexible for any type of business.

Average Rating: 4.4/5.0

Total Reviews: 218

How Do G2 Users Rate Apptivo?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Apptivo?

  • Seller: Apptivo
  • Year Founded: 2009
  • HQ Location: Fremont, California
  • Twitter: @Apptivo
    5,946 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    229 employees on LinkedIn®
  • Phone: +1 (855) 345-2777

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 81% Small, 14% Medium

What Do G2 Reviewers Say About Apptivo?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive and personalized customer support offered by Apptivo, enhancing their overall experience with the tool.
  • Users value the exceptional IT support from Apptivo, noting quick responses and effective problem-solving.
  • Users appreciate the ease of use of Apptivo, highlighting its user-friendly design and intuitive navigation.
  • Users value the easy customization options in Apptivo, enhancing their ability to tailor the application to their needs.
  • Users value the high customizability of Apptivo, enabling personalized solutions that fit their business needs easily.
Cons
  • Users find the learning curve steep, requiring time to master features and navigate module differences effectively.
  • Users find the missing features in Apptivo's mobile app hinder its functionality compared to the desktop version.
  • Users highlight the limited features of Apptivo, particularly in the mobile app compared to the desktop version.
  • Users face integration issues with Apptivo, leading to confusion and complications in their workflow processes.
  • Users find that improvement is needed in deduplication, documentation, and integration consistency across Apptivo modules.

What Are Recent G2 Reviews of Apptivo?

What Are G2 Users Discussing About Apptivo?

WorkHub Tasks

WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles and rights to ensure data privacy while streamlining the ticket creation process from email, web, and other channels. Additionally, its integrated escalation management helps ensure tasks are completed in an accurate and timely manner. To further expedite processes, WorkHub Tasks also offers digital signature capabilities to sign contracts quickly and affordably. WorkHub Tasks is the ultimate solution that helps save time and provide the best possible customer care.

Average Rating: 5.0/5.0

Total Reviews: 28

How Do G2 Users Rate WorkHub Tasks?

  • Workflow: 9.7/10 (Category avg: 8.7/10)
  • Customization : 9.5/10 (Category avg: 8.5/10)
  • Customer Portal: 9.8/10 (Category avg: 8.6/10)

Who Is the Company Behind WorkHub Tasks?

  • Seller: WorkHub
  • HQ Location: San Jose, US
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®
  • Ownership: Ali Shaheen

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 54% Medium, 43% Small

What Are Recent G2 Reviews of WorkHub Tasks?

ClickDesk

Live chat and online engagement.

Average Rating: 3.8/5.0

Total Reviews: 48

How Do G2 Users Rate ClickDesk?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 8.1/10 (Category avg: 8.5/10)
  • Customer Portal: 9.0/10 (Category avg: 8.6/10)

Who Is the Company Behind ClickDesk?

  • Seller: ClickDesk
  • Year Founded: 2011
  • HQ Location: Hyderbrad, India
  • Twitter: @ClickDesk
    1,702 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    15 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Small, 33% Medium

What Are Recent G2 Reviews of ClickDesk?

What Are G2 Users Discussing About ClickDesk?

Insightly Service

Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate Insightly Service?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.5/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Insightly Service?

  • Seller: Unbounce
  • Year Founded: 2009
  • HQ Location: Vancouver
  • Twitter: @unbounce
    72,651 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    129 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 46% Medium, 38% Small

What Do G2 Reviewers Say About Insightly Service?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Insightly Service exceptional, making customer relationship management effortless and efficient.
  • Users find Insightly Service to be easy to use with a wide range of features for effective customer relationship management.
Cons
  • Users experience time delays when managing large datasets, which can disrupt their workflow in Insightly Service.

What Are Recent G2 Reviews of Insightly Service?

Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is a comprehensive solution designed to empower organizations to deliver exceptional, personalized customer support across multiple channels. By integrating advanced AI capabilities, it streamlines case management, enhances agent productivity, and provides actionable insights to improve customer satisfaction and loyalty. Key Features and Functionality: - Omnichannel Engagement: Facilitates seamless interactions across various platforms, including chat, email, social media, and voice, ensuring a consistent customer experience. - AI-Powered Insights: Utilizes artificial intelligence to offer predictive analytics, sentiment analysis, and recommended actions, enabling proactive and informed decision-making. - Case Management: Automates the case lifecycle, reducing handling times and alleviating manual tasks for service representatives. - Knowledge Management: Maintains an up-to-date repository of knowledge articles, assisting agents in resolving issues efficiently and enabling customer self-service. - Service Level Agreements (SLAs): Allows for the configuration and monitoring of response and resolution times, ensuring adherence to service standards. - Self-Service Portals: Empowers customers to find solutions independently through user-friendly portals, reducing the volume of direct service requests. Primary Value and Solutions Provided: Dynamics 365 Customer Service addresses the critical need for businesses to offer responsive, efficient, and personalized support. By automating routine tasks and providing AI-driven insights, it enables service representatives to focus on complex issues, thereby improving resolution times and customer satisfaction. The platform's omnichannel capabilities ensure that customers receive consistent support regardless of their preferred communication method, fostering loyalty and trust. Additionally, the integration of self-service options and knowledge management reduces operational costs and empowers customers to resolve issues independently. Overall, Dynamics 365 Customer Service enhances the efficiency of support operations, elevates the customer experience, and drives long-term business success.

Average Rating: 4.4/5.0

Total Reviews: 28

How Do G2 Users Rate Dynamics 365 Customer Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Dynamics 365 Customer Service?

  • Seller: Microsoft
  • Year Founded: 1975
  • HQ Location: Redmond, Washington
  • Twitter: @microsoft
    13,091,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    232,750 employees on LinkedIn®
  • Ownership: MSFT

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 47% Medium, 31% Large

What Do G2 Reviewers Say About Dynamics 365 Customer Service?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation capabilities in Dynamics 365 Customer Service for efficient case management and support.
  • Users value the ease of use in Dynamics 365 Customer Service, simplifying case tracking and workflow management.
  • Users benefit from the efficiency of Dynamics 365 Customer Service, which streamlines case management and enhances support delivery.
  • Users find the metric charts highly helpful for tracking cases and managing workflows effectively in customer support.
  • Users value the seamless integrations of Dynamics 365 Customer Service, enhancing workflow across various platforms for efficiency.
Cons
  • Users face limited customization options in Dynamics 365, affecting workflow efficiency and overall visibility in operations.
  • Users face limited functionality in Dynamics 365 Customer Service, affecting usability and overall efficiency during operations.
  • Users find the navigation to be not intuitive, causing frustration and difficulty in using the software effectively.
  • Users face a difficult setup with Dynamics 365 Customer Service, struggling with complicated configurations and integrations.
  • Users experience inefficiency due to sluggish lookup fields and excessive memory usage, hindering overall performance.

What Are Recent G2 Reviews of Dynamics 365 Customer Service?

What Are G2 Users Discussing About Dynamics 365 Customer Service?

Incident IQ

Incident IQ is a workflow management solution built by K-12, exclusively for K-12. Headquartered in Atlanta, GA, Incident IQ is 170+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts. With thousands of learning devices spread throughout student homes, bare-bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job. From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized how K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action!

Average Rating: 4.6/5.0

Total Reviews: 218

How Do G2 Users Rate Incident IQ?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 8.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Incident IQ?

  • Seller: Incident IQ
  • Year Founded: 2016
  • HQ Location: Atlanta, Georgia
  • Twitter: @IncidentIQ
    405 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    216 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Technology Specialist
  • Top Industries: Primary/Secondary Education, Information Technology and Services
  • Company Size: 59% Medium, 39% Large

What Are Recent G2 Reviews of Incident IQ?

What Are G2 Users Discussing About Incident IQ?

OTRS

OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management. Teams can automate repetitive tasks, standardize service processes, route and prioritize requests, and give users greater visibility into the status of their support needs. OTRS can be used across IT service management, service desk, customer support, and other enterprise service management use cases. Its configurable approach allows organizations to adapt workflows and processes to their specific requirements while maintaining the structure needed to deliver consistent, efficient service. With automation and AI-powered capabilities, OTRS helps service teams reduce manual work, improve response and resolution times, and deliver a better experience for both agents and users.

Average Rating: 4.4/5.0

Total Reviews: 37

How Do G2 Users Rate OTRS?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind OTRS?

  • Seller: OTRS Group
  • Company Website:
  • Year Founded: 2003
  • HQ Location: Oberursel, Germany
  • Twitter: @OTRSGroup
    2,639 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    110 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Pharmaceuticals
  • Company Size: 61% Large, 32% Medium

What Do G2 Reviewers Say About OTRS?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of OTRS, finding it easy to tailor the system to their needs.
  • Users value the customization options in OTRS, enhancing usability and tailoring the system to their needs.
  • Users praise OTRS for its ease of use and flexible customization options that enhance the user experience.
  • Users value the management centralization of OTRS, which simplifies communication organization with customers.
  • Users benefit from the organization of communication with customers, streamlining interactions in one convenient location.
Cons
  • Users find ticketing issues in OTRS frustrating, with challenges in changing queues and lag affecting ticket creation.
  • Users face limitations on simultaneous access to OTRS, which can hinder collaborative efforts and efficiency.
  • Users experience slow loading, causing frustration and complications when creating tickets in OTRS.
  • Users experience slow performance, often facing lags that disrupt the ticket creation process.

What Are Recent G2 Reviews of OTRS?

What Are G2 Users Discussing About OTRS?

Emplifi

Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care.

Average Rating: 4.4/5.0

Total Reviews: 373

How Do G2 Users Rate Emplifi?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Emplifi?

Who Uses This Product?

  • Who Uses This: Community Manager
  • Top Industries: Marketing and Advertising, Retail
  • Company Size: 44% Medium, 31% Large

What Do G2 Reviewers Say About Emplifi?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Emplifi, enjoying its intuitive design and adaptable features for social media management.
  • Users appreciate the user-friendly and scalable social media management capabilities of Emplifi for effortless post scheduling.
  • Users value the comprehensive analytics provided by Emplifi, enabling effective data analysis and customizable dashboards.
  • Users value the insightful analytics from Emplifi, appreciating the effective dashboards and competitive benchmarks provided.
  • Users appreciate the intuitive platform with regularly updated features that enhance their social media marketing efforts.
Cons
  • Users feel the missing features in Emplifi hinder complete functionality and limit effective analytics tracking.
  • Users face technical issues with Emplifi, especially regarding analytics and functionality on Instagram and TikTok.
  • Users report feature limitations in Emplifi, affecting custom metrics, analytics updates, and overall dashboard configurability.
  • Users feel that improvements are needed in Emplifi's dashboard configurability and enhancement pace for optimal functionality.
  • Users are disappointed with the lack of features in Emplifi, particularly regarding analytics and customization options.

What Are Recent G2 Reviews of Emplifi?

What Are G2 Users Discussing About Emplifi?

SpiceCSM Engagement Suite

SpiceX is the #1 platform for Data Orchestration, Workflow, and Unified User Interface. SpiceX offers the most advanced integration, automation, and business process management platform available that makes it easy to integrate and apply intelligent business processes in a unified platform that includes a flexible CRM / case management tool. SpiceX was developed to solve problems that we found in modern customer engagement. This included managing interactions that used many different workflows and orchestrating the data required to do so. Typically this consists of multiple systems, and processes dictating how to interact with each other. Our goal was to streamline and simplify that process which ultimately drives improvement across everything process-related. SpiceX's vision is a single process orchestration hub that provides the tools for the Citizen Developer to manage business processes and the data associated with it. A platform that includes all the applications, data, and processes that combine to create your ideal end-to-end solution. SpiceX was designed to be easy to use and provide technical capabilities to to non-technical users.

Average Rating: 4.5/5.0

Total Reviews: 10

How Do G2 Users Rate SpiceCSM Engagement Suite?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind SpiceCSM Engagement Suite?

  • Seller: SpiceCSM
  • Year Founded: 2008
  • HQ Location: Fort Lauderdale, Florida
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 30% Small

What Are Recent G2 Reviews of SpiceCSM Engagement Suite?

What Are G2 Users Discussing About SpiceCSM Engagement Suite?

AzureDesk

AzureDesk is an Helpdesk software with Easy access to Information & Support. AzureDesk centralizes all customer-facing information in a company that can be strategically used for effective customer service. AzureDesk - Only helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users.Try azuredesk.co today for 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3rd party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules All the Support emails are converted in to the Ticket with a unique ticket id # which makes it easier to track. Notifications are received by Agents & Customers with the latest updates. Customer gets its own support portal as soon as company is registered with AzureDesk. Easy Access to admin portal to add all the FAQ, Topic & Articles to be displayed on Support portal. Unique Search Page is available that provides the search results with the first key stroke & it also searches all the FAQ, Topics & all the information available. Search option is also available with Ticket Id, Issue type, Priority for easier access. Display ticket is also available Inbuilt JIRA integration is also available to link new as well as existing tickets to the backend.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate AzureDesk?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind AzureDesk?

  • Seller: IntegrateCloud
  • Year Founded: 2013
  • HQ Location: Mount Laurel, NJ
  • Twitter: @integratecloud_
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services
  • Company Size: 52% Medium, 36% Small

What Do G2 Reviewers Say About AzureDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of AzureDesk, making ticket management and support workflows straightforward and efficient.
  • Users appreciate the centralized management in AzureDesk, enhancing organization and speeding up issue resolution for improved service.
  • Users appreciate the tracking ease of AzureDesk, allowing for organized management of client issues and efficient collaboration.
  • Users value the responsive customer support of AzureDesk, enhancing their ticket management and overall experience.
  • Users value the easy setup of AzureDesk, finding it a helpful tool for managing tickets efficiently.
Cons
  • Users find the interface issues of AzureDesk can slow down ticket management and hinder quick responses.
  • Users find AzureDesk's customization options limited, particularly in workflow and reporting functionalities.
  • Users find AzureDesk to have limited features, which may not suffice for larger teams and their needs.
  • Users find the interface not intuitive, causing delays and extra steps when managing multiple tickets simultaneously.
  • Users find AzureDesk offers poor performance for larger teams due to its basic features and limited mobile support.

What Are Recent G2 Reviews of AzureDesk?

What Are G2 Users Discussing About AzureDesk?

Teamwork Desk

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

Average Rating: 4.3/5.0

Total Reviews: 58

How Do G2 Users Rate Teamwork Desk?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.4/10 (Category avg: 8.5/10)
  • Customer Portal: 8.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Teamwork Desk?

  • Seller: Teamwork
  • Year Founded: 2007
  • HQ Location: Cork
  • Twitter: @teamwork
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    549 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 71% Small, 24% Medium

What Do G2 Reviewers Say About Teamwork Desk?

AI-generated summary from verified user reviews

Pros
  • Users find the automation features of Teamwork Desk enhance efficiency, streamlining ticket management and improving overall workflow.
  • Users find Teamwork Desk very easy to use, enhancing efficiency with a centralized ticketing system and ticket tracking.
  • Users value the efficiency of Teamwork Desk, enabling streamlined management of requests and improved ticket tracking.
  • Users appreciate the ease of use and feature richness of Teamwork Desk, enhancing efficiency in ticket management.
  • Users appreciate the centralized ticketing system of Teamwork Desk, which enhances efficiency and tracking of requests.
Cons
  • Users find the learning curve challenging, requiring time to adjust and fully utilize Teamwork Desk's features.
  • Users find the steep learning curve challenging, requiring time to adjust and maximize Teamwork Desk's capabilities.

What Are Recent G2 Reviews of Teamwork Desk?

What Are G2 Users Discussing About Teamwork Desk?

Trengo

Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI.

Average Rating: 4.3/5.0

Total Reviews: 244

How Do G2 Users Rate Trengo?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.2/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.1/10 (Category avg: 8.6/10)

Who Is the Company Behind Trengo?

  • Seller: Trengo
  • Year Founded: 2017
  • HQ Location: Utrecht, Utrecht, Netherlands
  • Twitter: @TrengoHQ
    284 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    102 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Leisure, Travel & Tourism, Apparel & Fashion
  • Company Size: 73% Small, 26% Medium

What Do G2 Reviewers Say About Trengo?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Trengo, appreciating its straightforward implementation and intuitive design.
  • Users find Trengo's helpful customer support and automation features invaluable for managing their workflows efficiently.
  • Users commend Trengo for its exceptional customer support and seamless onboarding experience, enhancing overall satisfaction.
  • Users value the seamless integration of multiple channels in Trengo, enhancing chat management and efficiency significantly.
  • Users appreciate the streamlined communication in Trengo, highlighting its intuitive interface and excellent customer support.
Cons
  • Users feel that the missing features in Trengo hinder their experience and limit functionality in important areas.
  • Users criticize the limited features of Trengo, noting missing functionalities and difficulties in usage and setup.
  • Users face significant messaging issues with Trengo, including slow loading times and limitations on WhatsApp interactions.
  • Users find the chat functionality difficult to use with limitations on WhatsApp and missing features affecting communication.
  • Users find Trengo's learning curve steep, citing difficulties with setup and unintuitive execution of features.

What Are Recent G2 Reviews of Trengo?

What Are G2 Users Discussing About Trengo?

LabiDesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers. - Customizable HelpCenter with Articles & FAQ for Self Service; - HelpWidget with automatic replies, to reduce the number of incoming requests; - Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues; - Canned Responses/ Macros for your Agents; - SLA, Department and Agents Roles, and Routing.

Average Rating: 4.4/5.0

Total Reviews: 24

How Do G2 Users Rate LabiDesk?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind LabiDesk?

Who Uses This Product?

  • Company Size: 96% Small, 4% Medium

What Are Recent G2 Reviews of LabiDesk?

What Are G2 Users Discussing About LabiDesk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026