--- title: InvGate Service Management Reviews meta\_title: 'InvGate Service Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how InvGate Service Management works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 20 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### InvGate Service Management Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **intuitive interface** of InvGate Service Management, making ticket management and request handling effortless. [(2 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568571&qs=pros-and-cons#reviews) Users appreciate the **intuitive and user-friendly interface** of InvGate Service Management for efficient ticket management across departments. [(2 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568531&qs=pros-and-cons#reviews) Users value the **simple and user-friendly interface** of InvGate Service Management for efficient ticket management and support. [(2 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568212&qs=pros-and-cons#reviews) Users appreciate the **intuitive ticket management system** of InvGate Service Management, enhancing efficiency across various departments. [(2 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568116&qs=pros-and-cons#reviews) Users value the **automation features** of InvGate Service Management, significantly enhancing efficiency in service management processes. [(1 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=2247629&qs=pros-and-cons#reviews) Users find the **setup complex** , making training employees challenging and hindering optimal use of InvGate Service Management. [(1 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568464&qs=pros-and-cons#reviews) Users find the **complex setup** of InvGate Service Management challenging, hindering effective employee training and usage. [(1 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568623&qs=pros-and-cons#reviews) Users find **import limitations** in InvGate Service Management, hindering seamless integration and data handling efficiency. [(1 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=2247522&qs=pros-and-cons#reviews) Users note **integration issues** with third-party apps, requiring additional setup for optimal functionality in InvGate Service Management. [(1 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=2247646&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , making it tough to train employees effectively on InvGate Service Management. [(1 mentions)](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568604&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of InvGate Service Management ##### 1. Ease of Use Users love the **intuitive interface** of InvGate Service Management, making ticket management and request handling effortless. [ See 2 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568571&qs=pros-and-cons#reviews) See Related User Reviews DH Dov H. Mid-Market (51-1000 emp.) 3.5/5 "A Cost-Effective ITSM Solution That Gets the Job Done" What do you like about InvGate Service Management? InvGate Service Management is intuitive, flexible, and easy to roll out across IT and other departments like HR and facilities. The visual workflow bu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined IT Support with Invgate Service Desk" What do you like about InvGate Service Management? To date, I love that Invgate Service Desk has a simple and user-friendly interface together with expandable business processes to optimize the creatio ##### 2. Features Users appreciate the **intuitive and user-friendly interface** of InvGate Service Management for efficient ticket management across departments. [ See 2 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568531&qs=pros-and-cons#reviews) See Related User Reviews DH Dov H. Mid-Market (51-1000 emp.) 3.5/5 "A Cost-Effective ITSM Solution That Gets the Job Done" What do you like about InvGate Service Management? InvGate Service Management is intuitive, flexible, and easy to roll out across IT and other departments like HR and facilities. The visual workflow bu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined IT Support with Invgate Service Desk" What do you like about InvGate Service Management? To date, I love that Invgate Service Desk has a simple and user-friendly interface together with expandable business processes to optimize the creatio ##### 3. Simple Users value the **simple and user-friendly interface** of InvGate Service Management for efficient ticket management and support. [ See 2 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568212&qs=pros-and-cons#reviews) See Related User Reviews DH Dov H. Mid-Market (51-1000 emp.) 3.5/5 "A Cost-Effective ITSM Solution That Gets the Job Done" What do you like about InvGate Service Management? InvGate Service Management is intuitive, flexible, and easy to roll out across IT and other departments like HR and facilities. The visual workflow bu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined IT Support with Invgate Service Desk" What do you like about InvGate Service Management? To date, I love that Invgate Service Desk has a simple and user-friendly interface together with expandable business processes to optimize the creatio ##### 4. Ticket Management Users appreciate the **intuitive ticket management system** of InvGate Service Management, enhancing efficiency across various departments. [ See 2 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568116&qs=pros-and-cons#reviews) See Related User Reviews DH Dov H. Mid-Market (51-1000 emp.) 3.5/5 "A Cost-Effective ITSM Solution That Gets the Job Done" What do you like about InvGate Service Management? InvGate Service Management is intuitive, flexible, and easy to roll out across IT and other departments like HR and facilities. The visual workflow bu ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined IT Support with Invgate Service Desk" What do you like about InvGate Service Management? To date, I love that Invgate Service Desk has a simple and user-friendly interface together with expandable business processes to optimize the creatio ##### 5. Automation Users value the **automation features** of InvGate Service Management, significantly enhancing efficiency in service management processes. [ See 1 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=2247629&qs=pros-and-cons#reviews) See Related User Reviews DH Dov H. Mid-Market (51-1000 emp.) 3.5/5 "A Cost-Effective ITSM Solution That Gets the Job Done" What do you like about InvGate Service Management? InvGate Service Management is intuitive, flexible, and easy to roll out across IT and other departments like HR and facilities. The visual workflow bu ### 5 Cons or Disadvantages of InvGate Service Management ##### 1. Complexity Users find the **setup complex** , making training employees challenging and hindering optimal use of InvGate Service Management. [ See 1 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568464&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined IT Support with Invgate Service Desk" What do you dislike about InvGate Service Management? It should be noted that, despite the number of functions implemented in Invgate Service Desk, some of them can be rather difficult to set up, which co ##### 2. Complex Setup Users find the **complex setup** of InvGate Service Management challenging, hindering effective employee training and usage. [ See 1 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568623&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined IT Support with Invgate Service Desk" What do you dislike about InvGate Service Management? It should be noted that, despite the number of functions implemented in Invgate Service Desk, some of them can be rather difficult to set up, which co ##### 3. Import Limitations Users find **import limitations** in InvGate Service Management, hindering seamless integration and data handling efficiency. [ See 1 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=2247522&qs=pros-and-cons#reviews) See Related User Reviews DH Dov H. Mid-Market (51-1000 emp.) 3.5/5 "A Cost-Effective ITSM Solution That Gets the Job Done" What do you dislike about InvGate Service Management? While InvGate is powerful and user-friendly, some areas could use more polish. The reporting tools are solid but could benefit from more advanced filt ##### 4. Integration Issues Users note **integration issues** with third-party apps, requiring additional setup for optimal functionality in InvGate Service Management. [ See 1 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=2247646&qs=pros-and-cons#reviews) See Related User Reviews DH Dov H. Mid-Market (51-1000 emp.) 3.5/5 "A Cost-Effective ITSM Solution That Gets the Job Done" What do you dislike about InvGate Service Management? While InvGate is powerful and user-friendly, some areas could use more polish. The reporting tools are solid but could benefit from more advanced filt ##### 5. Learning Curve Users find the **learning curve challenging** , making it tough to train employees effectively on InvGate Service Management. [ See 1 mentions ](https://www.g2.com/products/invgate-service-management/reviews?filters%5Bsentiment_snippet%5D=1568604&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.0/5 "Streamlined IT Support with Invgate Service Desk" What do you dislike about InvGate Service Management? It should be noted that, despite the number of functions implemented in Invgate Service Desk, some of them can be rather difficult to set up, which co ## Top-Rated Alternatives [ ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") Jira Service Management 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews) [ ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") ManageEngine ServiceDesk Plus 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ View All Alternatives ](https://www.g2.com/products/invgate-service-management/competitors/alternatives) DH Dov H. Project Manager Mid-Market (51-1000 emp.) 8/5/2025 "A Cost-Effective ITSM Solution That Gets the Job Done" 3.5/5 What do you like best about InvGate Service Management? InvGate Service Management is intuitive, flexible, and easy to roll out across IT and other departments like HR and facilities. The visual workflow builder and automation rules save tons of time by streamlining ticket routing and approvals. Built-in SLAs, reporting, and a user-friendly portal make it easy to manage requests and improve response times. It’s a powerful yet cost-effective alternative to more complex ITSM tools. Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? While InvGate is powerful and user-friendly, some areas could use more polish. The reporting tools are solid but could benefit from more advanced filtering and customization options. Integrations with third-party apps are somewhat limited out of the box and may require extra setup. Occasionally, UI responsiveness can lag when handling large data sets. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? InvGate Service Management has helped us centralize and standardize internal support across IT, HR, and facilities, replacing scattered email requests and inconsistent processes. It ensures tickets are properly categorized, routed, and tracked with clear SLAs. This has improved response times, reduced manual follow-ups, and given us better visibility into team performance and recurring issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 9/27/2024 "Streamlined IT Support with Invgate Service Desk" 4/5 What do you like best about InvGate Service Management? To date, I love that Invgate Service Desk has a simple and user-friendly interface together with expandable business processes to optimize the creation of tickets in helping the management accomplish various IT support requests. Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? It should be noted that, despite the number of functions implemented in Invgate Service Desk, some of them can be rather difficult to set up, which could create a problem in terms of training existing employees to make optimal use of the offered service. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? Gaps in poor incident management, slow response times and lack of visibility of ITSM services is addressed by Invgate Service Desk. This is advantageous to me in that response time to users is enhanced, user satisfaction is increased and service request and performance can be easily monitored which in turn will promote efficiency in IT services. Review collected by and hosted on G2.com. Show More 10/3/2024 Current UserValidated ReviewerSource: Organic ![Patricio I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patricio I.") PI Patricio I. Consultor TI - Ciberseguridad e Infraestructura Small-Business (50 or fewer emp.) 1/5/2024 "Excellent ServiceDesk Solution that everyone likes!" 4.5/5 What do you like best about InvGate Service Management? - Very easy to implement and user-friendly for configuring/maintaining the product. - It easily adapts to any methodology you want to use for high-performance work teams (ITIL, Agile, among others). - Not only can IT teams benefit from it, but also other departments like HR, Accounting, and other teams that share work cases or processes. - From my point of view, the best thing about the product: Its graphical interface is unbeatable, easy, and intuitive for all end users, and I don't know anyone who is not satisfied with this product. Several people told me it has a social media-like interface that makes life easier. Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? - In the Playstore, I didn't find any App to use it from Android/IOS. - It doesn't have integrated remote control tools to streamline Support, although this is easily complemented with other products that are exclusive for remote support. - A downside (but it can also be an advantage depending on the organization's needs) is that neither the agents nor the end users can edit a post once it has been responded to; only the administrators can do so. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? - They help improve the quality of service through the organization of tickets, prioritization of them, and their tracking. - Automated reports. - Its ease of use facilitates the rapid adoption of the product by end users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Diana B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diana B.") DB Diana B. Small-Business (50 or fewer emp.) 6/30/2023 "Analysis and Evaluation of the IT Service Management Solution InvGate" 4.5/5 What do you like best about InvGate Service Management? Ticket and request management: The solution offers comprehensive management of tickets and requests, which helps organizations effectively handle requirements, incidents, problems, and changes. It allows smooth communication between the support team and users, ensuring timely response and efficient resolution. Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? Limited customization: Some users have mentioned that the customization capability of InvGate Service Desk may be limited compared to other solutions on the market. This can be a challenge for organizations that require a more specific adaptation of the tool to their particular needs. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? InvGate Service Desk solves problems related to efficient ticket and request management, improvement of user experience, process automation, tracking and reporting, SLA compliance, and continuous improvement. These benefits allow organizations to provide quality support, optimize team productivity, and offer a satisfying experience to end users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Cristian P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristian P.") CP Cristian P. Security and Investigations Small-Business (50 or fewer emp.) 6/30/2023 "A solution to organize and automate help desk processes" 4.5/5 What do you like best about InvGate Service Management? This software offers the ability to manage and automate help desk processes efficiently. Additionally, it allows for the management of multiple operations on a single platform, which is user-friendly and easy to use. It features various configurations and options for creating trees so that customers can quickly identify the type of support they need. Furthermore, it allows for the creation of "do it yourself" manuals, which are automatically displayed when a relevant term is detected in the subject of the incident. This makes it easier for people to view and resolve issues more simply. Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? Currently, there are some issues found in the tool's processes since it is software created by people. Some updates cause problems, resulting in slow technical support in providing responses and solutions. For example, I currently have an incident with automation for sending maintenance notifications. When I change the incident time, it does not update, and I have to create an entire notification automation to send it at a different time. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? The benefits of this cloud software are high, because it is cloud-based, people can access it from anywhere. As an administrator, you can manage who can access which support tree and who cannot, attending to various companies and also cataloging various incidents not only in IT but also in HR for stationery requests and more. It is easy to use, very detailed in what can be done, various requests can be automated, forms can be created to one's liking, and instructions can be added in case there are people with issues that have an easy solution, which the person themselves can solve through manuals and videos. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Esteban G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esteban G.") EG Esteban G. Customer Support Technician Small-Business (50 or fewer emp.) 8/5/2023 Business partner of the seller or seller's competitor, not included in G2 scores. "Elegant and intuitive" 5/5 What do you like best about InvGate Service Management? There's only few Service Desk suites with such intuitive UX that makes easier for the user to navigate through it, implementing it in business is a smooth sailing because is easy to understand and streamlined Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? It's a bit closed when it comes to personalize it for specific business, part of making it easier is making harder to find out the more advanced options, as the user could probably mess up with the platform. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? Keeping check of issues and the SLA times in which every single ticket is resolved, as well as a simple and understandable UI, showing clients how to use goes extremely smooth. Review collected by and hosted on G2.com. Show More 2/6/2024 Current UserValidated ReviewerSource: Organic HF Hernan F. Technical Engineer Information Technology and Services Small-Business (50 or fewer emp.) 8/8/2023 "InvGate Service Desk is must-have partner for IT services" 5/5 What do you like best about InvGate Service Management? What I like best about InvGate Service Desk is that allows my organization to gain visibility Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? What I dislike about InvGate Service Desk is that I can't get a certification from the manufacturers, also there's no a clear learning "road" to follow and become an expert user. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? It allows my organization to easily make internal requests to teammates and collaborate with them in external clients requests too. It helps planning work for the future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alvaro P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alvaro P.") AP Alvaro P. Profesor Particular de Programación Small-Business (50 or fewer emp.) 8/2/2023 "The most intuitive service desk" 5/5 What do you like best about InvGate Service Management? The intuitive interface that it has, with the differentiation of UI for end users, agents and administrators. Added to the ease and speed with which you can make reports, is what stood out the most about this solution. Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? For some help desks it is necessary to better segment the visibility by collaborators and observers, currently the ability to remove collaborators from certain tickets that could be reassigned is lacking. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? What this product solves is to achieve a single point of contact between different collaborators of an organization, as well as users, third parties and members of the LOB. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![William G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William G.") WG William G. Ingeniero Soporte Computer & Network Security Small-Business (50 or fewer emp.) 6/30/2023 "Tool to consolidate all company management, multi-departmental" 5/5 What do you like best about InvGate Service Management? What is multi-departmental and I can use it in various areas Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? That it does not have the function to make requests through WhatsApp Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? I have the entire catalog of services for both internal and external users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Saudamini J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saudamini J.") SJ Saudamini J. Director Of Operations Mid-Market (51-1000 emp.) 1/14/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "The Service Desk Software." 4.5/5 What do you like best about InvGate Service Management? This tool provided us amazing features like team-based ticket structure so we can link different roles of our organization together for faster issue resolution. They are providing their services in very reasonable prices. It is a highly collaborative system which keeps remote teams connected. The interface is user-friendly and team members are not taking enough time to learn this technology completely which is also time saving for us. Review collected by and hosted on G2.com. What do you dislike about InvGate Service Management? Everything is working well but still we often faced some issues with its functionalities but when we contacted to their support team, they just solved our problem quickly and we did not face the same problem again, so the team is supportive enough we do not find any problem with this tool. Review collected by and hosted on G2.com. What problems is InvGate Service Management solving and how is that benefiting you? A better solution with almost all the features for our company. We required some functions like most intuitive ticketing process with ability to create multiple support groups within the system so we can easily replicate organization structure and customize our workflows and yes, it is providing all these services to use with great efficiency. This is very user friendly for my beginner team. This can easily be accessed from mobile phones so we can perform so many operations from mobile phones which saves our time when we are not in office. Review collected by and hosted on G2.com. 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