# ClickDesk Reviews **Vendor:** ClickDesk **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 3.8/5.0 **Total Reviews:** 48 ## About ClickDesk Live chat and online engagement. ## ClickDesk Reviews ### 1. Good Chat Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Vijay S. | Marketing Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about ClickDesk?** It is a good chat tool that can be used to handle customer support and even sales over the chat. **What do you dislike about ClickDesk?** There are no updates to the product since a few years. **What problems is ClickDesk solving and how is that benefiting you?** I used this software in my previous organisation and it is good to provide customer supports. It offers audio and video calling using the browser. ### 2. Stay away - they will take your money and run. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 21, 2022 **What do you like best about ClickDesk?** Nothing - they keep on charging you. The only way to avoid is to cancel and alert your credit card company. It is an absolute mess. Communication is terrible. **What do you dislike about ClickDesk?** Everything. The software remained the same for 6 years we were using it. None of the published phone numbers is working. Not a US company - everything is run out of India. Stay away. **What problems is ClickDesk solving and how is that benefiting you?** ClickDesk created more problems than it solved for us. ### 3. Let's review what ClickDesk is all about **Rating:** 4.5/5.0 stars **Reviewed by:** Kristian A. | Manager en teamleider, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2019 **What do you like best about ClickDesk?** It allows us to communicate and interact with other users and possible clients for our company or on a personal level, communication and conversations are more fluid and direct with the help of this web chat. It is quite simple to use and for registration it is also done very simply. I liked it from the moment I started using it. Its graphics are quite fresh which gives users a more attractive appearance. **What do you dislike about ClickDesk?** At the beginning it is a bit complicated to use, just take a little time and learn to use it correctly. It is quite economical compared to other chats and this is the best I have used so far. but in operation I have no negative contributions **Recommendations to others considering ClickDesk:** Highly recommended, it has met my expectations 100%. **What problems is ClickDesk solving and how is that benefiting you?** It helps us maintain closer communication with customers, this is great for people who, like me, cannot go to all the cities where our potential clients are. You spend less time at work. ### 4. ClickDesk ingenious video chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin B. | Équipe de direction, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about ClickDesk?** With this tool you can make video calls at the time you want, in the place you can just keep a good internet connection. It allows you to have conversations with your clients that are out of your city or out of reach. So you can get more users. I find its interface great because it is very simple, beautiful and easy to use, not to mention the registry is the simplest thing in the world. I really like this program. **What do you dislike about ClickDesk?** Few bad things I find in this program so it is better not to mention them, it has many more positive than negative aspects. That is why I would give him the best of grades. **Recommendations to others considering ClickDesk:** It met my expectations, it is a program that I will certainly continue to use and will be recommending it to all the people I can. It is easy to use, easy to register. I love **What problems is ClickDesk solving and how is that benefiting you?** many of my clients are far from me, because before I could not cover so many users. Now I do everything from my computer using ClickDesk. The number of my clients has been increasing considerably. ### 5. Love ClickDesk **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth N. | Director of Marketing and Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about ClickDesk?** Clickdesk allows our account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store. They are able to see what areas of the country the conversation is originating to enable them to connect the customer to the sales representative that is in that region. We also appreciate how easy it is for our account managers to sign-in and out and rotate their responsibilities. Finally we love that we all get an email if a chat is missed, that way whoever is best equipped to answer or assist the customer can respond to the customer or lead. **What do you dislike about ClickDesk?** There is very little we dislike about Clickdesk. Our team wishes that the avatars were more realistic and had better options, or that there was a built-in option for easily creating one. Having more professional looking images on Clickdesk, might aid in making a strong first impression. **What problems is ClickDesk solving and how is that benefiting you?** Customer service and account management are the main ways we utilize Clickdesk. It enables our sales team to connect with our customers to answer questions, solve problems, look into orders, point them in the right direction, and address any current or potential needs our clients might have. ### 6. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Abhishek G. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2019 **What do you like best about ClickDesk?** I liked everything about the ClickDesk product. **What do you dislike about ClickDesk?** There was nothing to dislike as I liked it. **What problems is ClickDesk solving and how is that benefiting you?** I was able to solve customer issues at the help desk easily. ### 7. Great chat platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about ClickDesk?** allows our team leaders to interact with leads and customers, as they search and research on our site. They are able to see what areas of the country the conversation is starting in to enable them to connect the customer to the sales rep that is in that region. We also appreciate the ease for our managers to sign-in and out and rotate job duties. we all receive emails if a chat is missed, and this allows for whomever is best equipped to assist the customer to respond to their needs. **What do you dislike about ClickDesk?** The limitations in free mode, people ask to unsubscribe to our emails using this feature and their email address does not come through, and not being able to use this sooner **What problems is ClickDesk solving and how is that benefiting you?** We've been able to simply provide another method of outreach for those visiting our site. We've been able to better engage with our customers instead of just via email correspondence ### 8. "Simple to talk with clients " **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah G. | Customer Service Support Manager, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about ClickDesk?** I like the manner in which they incorporate Chat, Helpdesk, Call and Social commitment across the board little box. I surmise that will be the pattern later on. What's more, the (insert) content burden time is additionally extremely quick. Incorporation with prevalent Business Applications is most likely an or more. Evaluating is reasonable. **What do you dislike about ClickDesk?** At first, it is difficult to understand where everything is and how to navigate certain things **Recommendations to others considering ClickDesk:** Simple and very helpful. Easy to implement-which is great for those who aren’t so technologically savvy **What problems is ClickDesk solving and how is that benefiting you?** Correspondence ### 9. ClickDesk Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about ClickDesk?** Very user friendly for the agents, no need to be tech savvy to use it, easy implementation, great knowledge base. **What do you dislike about ClickDesk?** It doesn't have a mobile app, the application doesn't boot with the PC, it needs more realtime notification **Recommendations to others considering ClickDesk:** Is very easy to use and implement **What problems is ClickDesk solving and how is that benefiting you?** This is mainly use for our tech department ### 10. Scam - Avoid at all costs. Cancelled in 2017 still charged us 2018 and 2019 and refusing refunds **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2019 **What do you like best about ClickDesk?** Nothing it's absolutely awful I am so disappointed **What do you dislike about ClickDesk?** Everything it has not been a pleasant experience **Recommendations to others considering ClickDesk:** Please find an alternative **What problems is ClickDesk solving and how is that benefiting you?** They have stolen money from my account without my authorisation or any prior notice for 3 years ### 11. Surpasses the expectations **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas P. | Customer Support Professional, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2019 **What do you like best about ClickDesk?** A lot of options to customize the experience. Very complete kit of features **What do you dislike about ClickDesk?** Their support can be kind of slow sometimes **Recommendations to others considering ClickDesk:** You wont regret trying it **What problems is ClickDesk solving and how is that benefiting you?** Live customer support ### 12. Practical and simple way to work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about ClickDesk?** Easy to use and cost effective live chat that we use for our company. Allows us to respond promptly to customer issues, answer questions and increase sales. **What do you dislike about ClickDesk?** ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while. **What problems is ClickDesk solving and how is that benefiting you?** This tool helps me to communicate with my collagues from everywhere. ### 13. Very Useful **Rating:** 2.0/5.0 stars **Reviewed by:** Josh S. | Any, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about ClickDesk?** What I like to do best is to learn new things about clickdesk and be able to organize my needs and my database by rearranging my folders having everything so neat and professional **What do you dislike about ClickDesk?** I don't dislike it at all but they should upgrade it a little more **What problems is ClickDesk solving and how is that benefiting you?** The benefits it have are being able to stay organize keeping your files in the right order ### 14. Review for ClickDesk **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2019 **What do you like best about ClickDesk?** It's a great widget to use for customer interaction. **What do you dislike about ClickDesk?** Can sometimes lag in interactions, but still like it very much. **What problems is ClickDesk solving and how is that benefiting you?** Better widget control ### 15. ClickDesk **Rating:** 4.0/5.0 stars **Reviewed by:** Robert W. | Research Scientist, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2019 **What do you like best about ClickDesk?** The program is Very simple and easy to use. Very practicable and not difficult to learn. We offer the lessons for out team. **What do you dislike about ClickDesk?** Sometimes is dificultt to understand all sentences. I need a translation from german to Englisch or Polish. **What problems is ClickDesk solving and how is that benefiting you?** A customer consulting ### 16. Click Desk is very useful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2018 **What do you like best about ClickDesk?** Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles. **What do you dislike about ClickDesk?** For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it. **Recommendations to others considering ClickDesk:** his is really due for an update. I'd like to know about their video chat **What problems is ClickDesk solving and how is that benefiting you?** Excellent live support, no help section unfortunately. Set up automatic triggers that pop up after a pre-defined timeframe. We found them quite effective as you can specify different messages for different parts of your site. The only issue is that you can only deactivate the trigger by deleting it - a major inconvenience. ### 17. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | CU, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about ClickDesk?** Everything was great about this overall product. I thought that it was easy to use and really helped me to understand why so many other people were recommending the product to use. I really feel like many people in business sector should look at purchasing this product. One of the things that really appealed to me was the outstanding customer service that came with the purchasing of the product itself. **What do you dislike about ClickDesk?** Nothing was bad overall about this product. I feel like the only drawback was not being able to use this product sooner! One of the thing that holds startup businesses back is the inability to getting started and train new employees. This product helped me to understand the why so many executives are switching to this product. I am grateful to G2 for showing me why this product could be important and the overall influence that it can have on myself and others. **Recommendations to others considering ClickDesk:** My recommendation to others would be to really think about purchasing this product. It is an incredible way to grow your business. **What problems is ClickDesk solving and how is that benefiting you?** I think that my business has improved exponentially through the use of this product. Clearly, one thing that holds many startup businesses back is the inability to solve common issues that may arise, especially with relation to ease of use and also the ability to train people in your particular organization. I really feel like this product helped me to understand why so many executives in the business are beginning to use this product. It was great to see the practical use of the product! ### 18. Easy to chat with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2018 **What do you like best about ClickDesk?** I liked that instead of talking over the phone I had the option to chat with my customers over issues they had on their products. I could speak to them through the web cam. **What do you dislike about ClickDesk?** I wish it was more colorful but that shouldn’t really matter. If you don’t have fast internet speed it does lack a bit **Recommendations to others considering ClickDesk:** Have good internet if you plan on switching to this. **What problems is ClickDesk solving and how is that benefiting you?** I am solving issues or questions related to products I sell at work. The benefits would be that my customers especially the shy ones would prefer chat instead of phone calls and this really helps them to try to contact us. ### 19. Solid product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about ClickDesk?** The dashboard is my favorite thing. I like that you can see people in real time visiting your site. The set up is also really easy. There are also lots of really great customization features. The support is great too, especially since they use ClickDesk as their way of customer support. **What do you dislike about ClickDesk?** I haven't found anything anything that I dislike yet. **What problems is ClickDesk solving and how is that benefiting you?** It streamlines communication and makesit more efficient and effective. ### 20. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** LaCosta K. | Full-time, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about ClickDesk?** answered my questions quickly and efficiently. really reliable **What do you dislike about ClickDesk?** so far, the only thing we dislike are the limitations in access on free mode. **What problems is ClickDesk solving and how is that benefiting you?** Puts a face to the business and a voice to answering my questions ### 21. ClickDesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2019 **What do you like best about ClickDesk?** ClickDesk has met all of expectations and I have enjoyed the experience. **What do you dislike about ClickDesk?** At first, it is difficult to understand where everything is and how to navigate certain things. **What problems is ClickDesk solving and how is that benefiting you?** Everything is in one spot and there's no reason to download add ons. ### 22. Meets the needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about ClickDesk?** It is very fast and easy to connect daily **What do you dislike about ClickDesk?** It is not the best speed with big groups **What problems is ClickDesk solving and how is that benefiting you?** Better quality of communication system. ### 23. The best live chat for your site **Rating:** 4.5/5.0 stars **Reviewed by:** Román P. | Web Product Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2017 **What do you like best about ClickDesk?** The platform is really complete. Really easy to deploy and start using. It's just plug and play. You can use multiple access types, from your laptop or phone. Really reliable. **What do you dislike about ClickDesk?** So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem. **Recommendations to others considering ClickDesk:** If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme. We try several options, and we decided to use ClickDesk because the ease and package of features. If you want to be consistent with the style in your site, you can customize it with no problem. **What problems is ClickDesk solving and how is that benefiting you?** We had an e-commerce, and we could contact the clients in real-time. All the questions could be answered in seconds. Before we use this software, the usual contact was via email. The customers usually did not concrete the order. After this implementation, the communication was really online, so the sales were most easy to complete. ### 24. Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about ClickDesk?** Was easy to use. Great way to communicate and send information in office and also to store information for assignments **What do you dislike about ClickDesk?** Nothing.................................. **What problems is ClickDesk solving and how is that benefiting you?** Communication ### 25. SCAM SCAM SCAM!! NO REFUND POLICY, EVEN WHEN YOU CANCEL YOUR ACCOUNT THEY WILL STILL CHARGE YOU **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about ClickDesk?** The ease of setting it up and logging in. **What do you dislike about ClickDesk?** ClickDesk did NOT work well with GoDaddy and I am quite disappointed. I had cancelled their services on day 1, but yet they told me I had to pay for the whole month anyways, I said ok. I have been charged every month since the cancellation and am not going to be reimbursed for it due to their NO REFUND POLICY http://www.clickdesk.com/tos.jsp **Recommendations to others considering ClickDesk:** It does not implement with GoDaddy website builder, do not use. **What problems is ClickDesk solving and how is that benefiting you?** None. ### 26. Great Concept, Poor execution **Rating:** 1.0/5.0 stars **Reviewed by:** Colton D. | Customer Experience Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about ClickDesk?** I like the ability to be in contact with my customers. **What do you dislike about ClickDesk?** If a product has a paid upgrade for features I would like to use, but am not ready for, I would like them to be hidden from me until I upgrade. ClickDesk throws these features that you are missing out on in your face but with a blur on them to appear as if they are just out of reach. Really obnoxious business practice. **What problems is ClickDesk solving and how is that benefiting you?** Currently none, we have moved away from ClickDesk and onto Intercom.io. ### 27. Great live chat tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2018 **What do you like best about ClickDesk?** Ability to accept phone calls through Skype, transcript given once you provide your email which is helpful for looking back at after the chat has ended **What do you dislike about ClickDesk?** Some settings take a while to understand/get used to **What problems is ClickDesk solving and how is that benefiting you?** online talking to one another ### 28. Great product! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about ClickDesk?** No major issues if I had to say anything it would be ease of use. If you want something reliable its great. **What do you dislike about ClickDesk?** Slow sometimes. Like when signing on. Just takes a bit for the ticket procedure if it’s not a “live” problem you are having. **Recommendations to others considering ClickDesk:** Easy to implement-which is great for those who aren’t so technologically savvy **What problems is ClickDesk solving and how is that benefiting you?** Communication issues. Just basic IT communication with clients. IT’s just easier to. Be able to have voice, video, live chat, etc all in one ### 29. The Live-Chat support of the future. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about ClickDesk?** The fact that there is ALWAYS someone there to assist me is the one reason I came to ClickDesk. I know it may seem annoying when you log onto a site and the first thing you receive is a bubble asking if you need assistance. But, honestly, for me it is something to treasure. **What do you dislike about ClickDesk?** Imputing data wasn't the easiest task for my team, especially since I was away when everyone needed to know how, what and when. Fortunately the live-support was there and willing to assist every second along the way. **What problems is ClickDesk solving and how is that benefiting you?** Keeping the team in-check and on the same page. We've been trying out different softwares over the last few months, and I've been extremely pleased with the results from ClickDesk! ### 30. Easy to use. Boring interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about ClickDesk?** It is easy to use. You can see what the customer is searching or looking for, location, etc. **What do you dislike about ClickDesk?** The interface is very boring and not attractive at all. **Recommendations to others considering ClickDesk:** It is a bit simple but really helpfull **What problems is ClickDesk solving and how is that benefiting you?** We offer help to people who are searching something on our website ### 31. ClickDesk **Rating:** 2.5/5.0 stars **Reviewed by:** Enfiniti A. | Administrative Support Specialist, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2017 **What do you like best about ClickDesk?** For the most part it's easy. However, some settings are not intuitive right from the start. For example, proactive chats are switched on by default which can be irritating if you don't expect it. Add a code snippet to your site and it's ready to go. The software supports GTalk and Skype. Offers a wide range of features: add the agent's image, receive phone calls through Skype or your landline, and integrate your social media profiles **What do you dislike about ClickDesk?** Only third-party instant messengers like GTalk, Skype and third party IMs such as Trillian and Pidgin. You can use it on smartphones as well. **Recommendations to others considering ClickDesk:** It is an easy use and once you add a code snippet it is up and ready for use. **What problems is ClickDesk solving and how is that benefiting you?** Using it as a chat feature for clientele. ### 32. Simple and efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Jami M. | Associate Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2018 **What do you like best about ClickDesk?** Its not difficult to use. It has a simple to learn interface **What do you dislike about ClickDesk?** It can take time to load or have delays. A strong, solid internet hardline is needed **What problems is ClickDesk solving and how is that benefiting you?** Quick chat for troublr shooting issues in filling out forms or answer questions. ### 33. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about ClickDesk?** Quick and easy to use. I really like the simplicity **What do you dislike about ClickDesk?** Not much to disclose I find it easy to use **What problems is ClickDesk solving and how is that benefiting you?** Issues in the app or if we have problems with software ### 34. How I feel. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2018 **What do you like best about ClickDesk?** The availability to agents at such a reasonable price for an awesome product. **What do you dislike about ClickDesk?** I think the interface could stand out more. **Recommendations to others considering ClickDesk:** Yes. You will love it **What problems is ClickDesk solving and how is that benefiting you?** The smooth transition with customers ### 35. ClickDesk Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about ClickDesk?** I love the integration of the chat software. My company can connect with customers without having to download additional add-ons or programs to my desktop. **What do you dislike about ClickDesk?** I find from my colleagues that sometimes the connection isn’t very quick. They tend to lose connection sometimes when engaging in a conversation. **What problems is ClickDesk solving and how is that benefiting you?** My colleagues are able to communicate with customers quickly and efficiently. I’ve seen that they can also video and live chat to take care of customer issues and concerns extremely fast. ### 36. Easy install and pro looking **Rating:** 4.5/5.0 stars **Reviewed by:** Royce R. | Founder, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2017 **What do you like best about ClickDesk?** What I like about this app is that it's easy to use and engages customers who otherwise would not use an 800 number. **What do you dislike about ClickDesk?** There was nothing I did not like about the app, but if you're not in front of your computer you can miss a chat. **What problems is ClickDesk solving and how is that benefiting you?** Anytime you can engage with customers on their terms it makes it easier to entice them to shop. ### 37. Usable for all companies **Rating:** 4.0/5.0 stars **Reviewed by:** Abionca J. | Cook, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2018 **What do you like best about ClickDesk?** Never had errors or freezes up. Quick to start up with loading all credentials. **What do you dislike about ClickDesk?** Password. I just hate having to change it. **What problems is ClickDesk solving and how is that benefiting you?** file sorting, way better than excel. ### 38. Live chatting is the best! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2017 **What do you like best about ClickDesk?** I like that you don't have to install any additional programs. This allows you to video chat and live chat. Also love how this allows you to translate words. **What do you dislike about ClickDesk?** You only get a small window of time to respond to an unhappy customer.. and everything is time stamped. **What problems is ClickDesk solving and how is that benefiting you?** More people tend to have better luck with the chats because everyone is too busy for phone calls ### 39. Best All in one costumer support program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2017 **What do you like best about ClickDesk?** provides both a decent live chat support tool and also help desk, phone support and social media integration **What do you dislike about ClickDesk?** Need more possible accounts update only goes up to 10 then they charge you **What problems is ClickDesk solving and how is that benefiting you?** Quickest Costumer service way better than snail mail ### 40. Wonderful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2018 **What do you like best about ClickDesk?** I have used this when handling a lot of clients st once love the capacity of incoming work. **What do you dislike about ClickDesk?** That it’s seriously overpriced for what it does. But nonetheless useful. **What problems is ClickDesk solving and how is that benefiting you?** Nothing really besides accelerating my work pace ### 41. Getting Information to clientas **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about ClickDesk?** This seems like a great new service that can get our clients more information **What do you dislike about ClickDesk?** Just getting to know the serviceand being able to get mre client feedback **Recommendations to others considering ClickDesk:** I would reccommend **What problems is ClickDesk solving and how is that benefiting you?** Access to new clients and ways to improve services for thje clients ### 42. Excellent Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about ClickDesk?** Ease of use to handle customer questions and suggestions. **What do you dislike about ClickDesk?** Limited options for basic tier users profiles. **Recommendations to others considering ClickDesk:** Small office **What problems is ClickDesk solving and how is that benefiting you?** Customer Suggestions and tickers work together properly ### 43. It serves the purpose for online web chat. **Rating:** 2.5/5.0 stars **Reviewed by:** Amy G. | Senior Integrated Campaigns Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2016 **What do you like best about ClickDesk?** I like the dashboard, how you can see people in real time visiting your site. The set up was really easy. There are a lot of really great customization features. The support is good too, especially since they use ClickDesk as their way of customer support. **What do you dislike about ClickDesk?** Often people will ask to unsubscribe to our emails using this feature and their email address does not come through. It's because we have a proactive chat, so the user never needs to enter their info. This is probably the only thing I hate about this product. This is a feature we can turn off but there are more benefits to having this on, and the person reaching out has other ways of requesting to unsubscribe. **Recommendations to others considering ClickDesk:** It's very easy to use and implement. The support staff is always available via ClickDesk. Their support staff is helpful. All of your interactions are documented and emailed back to you so you have a reference of all chats - this goes for chats from those on your site, and any chats with ClickDesk support. The customization features are really good, and easy to use. **What problems is ClickDesk solving and how is that benefiting you?** We are simply providing another method of outreach for those visiting our site. We've been able to better engage. ### 44. It's an affordable help desk with chat integration **Rating:** 4.0/5.0 stars **Reviewed by:** Amethyst Aymie H. | Project Director, Program Development, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2016 **What do you like best about ClickDesk?** It integrates with Google apps and I like that convenience instead of manually entering in each issue ticket. I also like that the integrated chat is bundled with the help desk. Other companies up charge for this service and it can get a little pricey. **What do you dislike about ClickDesk?** The pricing is great for a single user but for business teams, its a bit much when there are only 2-3 users. Not by much though. **Recommendations to others considering ClickDesk:** This is great if it's for 1 user or for more than 4 in a team. **What problems is ClickDesk solving and how is that benefiting you?** Keeping all our support tickets in one place while using several different email accounts. ### 45. Simple, Effective and Easy to Deploy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2017 **What do you like best about ClickDesk?** Easy to deploy and manage. Flexible to personalize the virtual attendant pop-up screen. Free for low usage level. Friendly and may be adapted to other languages. **What do you dislike about ClickDesk?** Nothing really. The only thing that may be improved in the future is the mechanism to automatically answer questions during off-line mode. **Recommendations to others considering ClickDesk:** Test it to check if it works for you. Very easy to deploy. **What problems is ClickDesk solving and how is that benefiting you?** Better reception to visitors of our web site, instant conversation via chat to generate leads to our sales team. ### 46. Can say the best Live Chatting system without doubt **Rating:** 4.5/5.0 stars **Reviewed by:** Akram Hasan S. | CTO, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2016 **What do you like best about ClickDesk?** We were searching for a Chat system that we can completely customize and easily install with our website. Our website provides live support to non-user and registered customers. We been looking for a chat system that allow us to use information from our database when any user chatting with live support. As well using our own theme was another priority. They met our needs so perfect, it was easy to setup and bring live support online. Facilities to add departments, agents, segments, macros and many more. They have very open them customization facility, we loved it. On the other hand report, configuration with CMS and major CRM was pretty easier. They also have cellphone app, facebook page chat and Google Chrome plugin for live support. Offline ticketing system useful too. Voice call, file sharing, user desktop screenshot and lot of other services can be listed. **What do you dislike about ClickDesk?** Ticketing system can be more functional and more options to maintain. So far all services pretty simple, not much hazy. **What problems is ClickDesk solving and how is that benefiting you?** Live customer support and user activity monitoring. Their service is like WOW, 24 hours online support and user forum. ### 47. Clickdesk - The best of helpdesk,live chat and social media management into one solution **Rating:** 4.5/5.0 stars **Reviewed by:** Tapan J. | Associate Analytics Director at GroupM, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about ClickDesk?** Clickdesk is a one stop comprehensive solution for small and medium businesses.It's easy to set up within minutes and does not require a lot of coding expertise. Also, it allows to cater to incoming customer chats from existing third party messengers like Gtalk and Skype. With the support for third party messengers which are generally used for personal use, Clickdesk makes it easy for agents to receive and respond to chats on the go as well. **What do you dislike about ClickDesk?** I have not faced any issues with Clickdesk except a few instances when incorrect status was shown to customers (online) even when I was offline on Skype. **What problems is ClickDesk solving and how is that benefiting you?** Clickdesk helps us to increase engagement with customers. A lot of times when a customer is visiting the website and is in some doubts, a live chat option does a lot to boost his confidence and resolve any queries.Further, with its ability to integrate with CRM and other helpdesk solutions, service agent can immediately pull out entire history of customer. Also, the ability to share the files directly from the live chat is great as at times what happens is that agent commits to send a file but after the chat ends, it gets delayed which creates unrest in the customer mind. Clickdesk file sharing feature from the live chat helps avoid that. ### 48. Almost Free, and very compelling **Rating:** 5.0/5.0 stars **Reviewed by:** Ruban K. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2013 **What do you like best about ClickDesk?** I like the way they integrate Chat, Helpdesk, Call and Social engagement all in one small box. I guess that will be the trend in the future. And the (embed) script load time is also very fast. Integration with popular Business Applications is surely a plus. Pricing is sensible. **What do you dislike about ClickDesk?** Nothing yet. **Recommendations to others considering ClickDesk:** A must have. Best option, if you want to include Social engagement and Helpdesk portal inside a chat box. I like the Call option which alerts me on skype when some one tries to call me from web. ## ClickDesk Discussions - [What is ClickDesk used for?](https://www.g2.com/discussions/what-is-clickdesk-used-for) - [View ClickDesk pricing details and edition comparison](https://www.g2.com/products/clickdesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A21%3A04+-0500&secure%5Bsession_id%5D=a244f0d7-6b97-4ff5-96e0-4fe7ac35e783&secure%5Btoken%5D=93f3e1b65963fd9cb1e75227a01d6ac3ea4a311a243607224b3d40da2670604b&format=llm_user) ## ClickDesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top ClickDesk Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)