--- title: Slaask Reviews meta_title: 'Slaask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Slaask works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 16 scale: '5' date_modified: '2026-05-05' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Slaask Reviews **Vendor:** Slaask **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 16 ## About Slaask Slaask is a customer service app that enables to chat with visitors and clients in real time, and directly from Slack. ## Slaask Reviews ### 1. Incredible collaborative system !!! **Rating:** 4.0/5.0 stars **Reviewed by:** Chris R. | Design Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Slaask?** It is our main tool for proactive customer interaction, with which we can promote sales and pre-sales processes, marketing automation, function request and customer support, obtaining top quality results. We have managed to unify all communication with clients through a single platform, which has allowed us to improve the care, support and help that we provide, giving them the possibility of having a better experience and that they feel more satisfied with us, our products and our services. **What do you dislike about Slaask?** The software interface is very intuitive, however it lacks some functions that would turn some tasks into easier actions and without any complexity, in this way I can highlight the lack of search option from the contact directory, by including it we It would allow to find a specific client much faster and thus speed up the service provided. **Recommendations to others considering Slaask:** Slaask is the way to go, it is for all types of companies with proactive thinking that believe in the vision all the tools in one place, and that this possibility makes an interaction with first-class customers a reality and thus be able to act demonstrating a stellar customer experience in both sales and support. It is an extremely functional platform, at the same time it can be easily customized and adapted to the business flow that is handled, it is very clean and easy to understand, as well as a comfortable very competitive price with all the options on the market. **What problems is Slaask solving and how is that benefiting you?** It is the best way to interact with potential customers and prospects wherever they are, and through any medium or channel be it the website, Facebook page, Twitter page, Instagram page, any iOS application or Android application, or simply through your mailbox, and best of all is that we can carry out all these interactions from a single point in space thanks to this unified platform, taking into account that the organization must be where the clients and not the other way around, and this is achieved by unifying communication with the client and all work teams operating from a single shared control center ### 2. Slaask at SmartBrew **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew L. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Slaask?** I like that Slaask has enabled us to generate alot of leads in the cloud. Live chat and ticketing is made easy by Slaask. **What do you dislike about Slaask?** Slaask for the entire duration that I have used it has never let me down. **Recommendations to others considering Slaask:** Yes, I highly recommend it and integrate it with Slack to advance team messaging capability. **What problems is Slaask solving and how is that benefiting you?** With Slaask, I am able to attend client tickets. Lead generation and live chatting. ### 3. Amazing customer support App with great functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Henderson S. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2020 **What do you like best about Slaask?** Customers have instant access to company's staff, and Slaask saves time because staff can manage multiple chat conversations at once. **What do you dislike about Slaask?** Slaask doesn't offer training support, otherwise am able to enjoy email, tickets, live support and phone. **Recommendations to others considering Slaask:** Best App no need to alter your software infrastructure to bundle it inside. I absolutely recommend **What problems is Slaask solving and how is that benefiting you?** The best App to monitor customer behaviour in real time and identify their operations. ### 4. Top customer service app **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2020 **What do you like best about Slaask?** I am able to manage customer requests from the Twitter account using Slaask **What do you dislike about Slaask?** You only need to improve functioning of Slaask on mobile devices **Recommendations to others considering Slaask:** Slaask is wonderful in implementing customer experience **What problems is Slaask solving and how is that benefiting you?** We get instant access to customer queries about our products and services ### 5. Leading in app live chat program **Rating:** 4.5/5.0 stars **Reviewed by:** Holly C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2020 **What do you like best about Slaask?** All along it has been easy to send and receive instant messages. Live chatting advancement. **What do you dislike about Slaask?** Currently, I only dislike that it requires robust internet access to send messages with Slaask. **Recommendations to others considering Slaask:** Absolutely yes. **What problems is Slaask solving and how is that benefiting you?** With Slaask, I am able to receive and send instant messages over the internet. ### 6. Best instant messaging app **Rating:** 4.5/5.0 stars **Reviewed by:** Godfrey N. | Account Receivable Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2020 **What do you like best about Slaask?** It has advanced leaf development in our agency. Instant messaging over the internet and live chatting. **What do you dislike about Slaask?** I do not like that Slaask lack offline access feature. **Recommendations to others considering Slaask:** To integrate with Slack to advance direct communication from clients. **What problems is Slaask solving and how is that benefiting you?** Sending automated messages to online visitors. ### 7. Slaask for Lead Development **Rating:** 5.0/5.0 stars **Reviewed by:** Kwee Juan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2020 **What do you like best about Slaask?** It has improved live chatting and lead development across our organization. **What do you dislike about Slaask?** Ever since last year, when I implemented Slaask, I have never recorded errors. **Recommendations to others considering Slaask:** To connect with Slack so as they can communicate directly with clients. **What problems is Slaask solving and how is that benefiting you?** Lead development. Live chatting. ### 8. Best Live Chat Program **Rating:** 5.0/5.0 stars **Reviewed by:** Erin Q. | Customer Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 24, 2020 **What do you like best about Slaask?** Slaask allows me to directly communicate with individuals who visit our website and Slack channels. **What do you dislike about Slaask?** So far, I have not yet come into contact with drawbacks even though I am new user. **Recommendations to others considering Slaask:** Yes, I recommend it to all customer service experts. **What problems is Slaask solving and how is that benefiting you?** I am able to advance lead development. Live chatting with clients. ### 9. Slaask: My Current live chat solution **Rating:** 4.5/5.0 stars **Reviewed by:** Renee F. | Information Technology Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2020 **What do you like best about Slaask?** Integration with Slack makes it easy to handle tickets at ease. **What do you dislike about Slaask?** I only dislike that Slaask has not been recorgnized by many folks. **Recommendations to others considering Slaask:** Yes, but they read tutorials on how to integrate Slaask to Slack. **What problems is Slaask solving and how is that benefiting you?** Live chatting, ticketing and lead development. ### 10. What I have experienced with Slaask **Rating:** 4.5/5.0 stars **Reviewed by:** Alex T. | Growth Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 23, 2020 **What do you like best about Slaask?** Live chatting with clients through Slack and website integration. **What do you dislike about Slaask?** Integrating Slaask to the web is daunting, though the vendor offer free support **Recommendations to others considering Slaask:** Leave the integration obligation to developers. **What problems is Slaask solving and how is that benefiting you?** Instant messaging over working internet. Live chatting and lead development. ### 11. Lead Development Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Vivian P. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Slaask?** Slaask has reduced time taken to respond to clients tickets on Slack program. **What do you dislike about Slaask?** This tool has not yet started to offer some flaws, even though we haven't used it for long. **Recommendations to others considering Slaask:** Leave the integration part to the developers. **What problems is Slaask solving and how is that benefiting you?** We have been able to handle ticketing at ease. Lead development. ### 12. Great customer service application **Rating:** 4.5/5.0 stars **Reviewed by:** John E. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2019 **What do you like best about Slaask?** Slaask's simple and intuitive interface makes it easy to use. It is well integrated with other communication apps we use. For a customer service tool, I think the pricing is really affordable. I enjoy using emojis a lot, and Slaask has lots of emojis to make communication more fun. Slaask also does a great job of creating dedicated channel for each conversation. **What do you dislike about Slaask?** The only issue I've encountered thus far is the limited capability of the search function. When searching for a particular content, the result aren't usually what I'd expect. **Recommendations to others considering Slaask:** Slaask is a great customer service tool that makes it easy to communicate with clients directly from Slack. It works well and has lots of integration that will make customer service easier. **What problems is Slaask solving and how is that benefiting you?** We primarily use Slaask as a customer service application to communicate with clients via Slack. It does this very effortless and boost productivity and efficiency. ### 13. Something new **Rating:** 1.5/5.0 stars **Reviewed by:** A K A. | Robotics Engineer, Aviation & Aerospace, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Slaask?** Communication with customers in a brand new way. It help to improve our customer service experience reducing the pressure and manage smart way. **What do you dislike about Slaask?** User interface can be used in more appropriate ways. Setting twining requires for better customer experience. Overall satisfaction was very good. **What problems is Slaask solving and how is that benefiting you?** Approaching customers with effective communication skills and I had a great time in Lyon. ### 14. Customer service with ease **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2019 **What do you like best about Slaask?** I like the integration with Slack for my organization. With Slaask, automatically is created a new channel with some chosen people to attend it, and anyone who is available can interact immediately with leads or customers. **What do you dislike about Slaask?** Nothing that I remember. Slaask is a great products with several customizations that adapts to business. **Recommendations to others considering Slaask:** If you want to centralize all communications over Slack, Slaask is a must. **What problems is Slaask solving and how is that benefiting you?** Centralized information about leads and clients. People are very responsive to chatbots, so they never know that is a team behind the scenes providing help via Slack. ### 15. A new user finds a better solution! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2019 **What do you like best about Slaask?** Flexibility and ability to customize the interface. Slack integration. **What do you dislike about Slaask?** Nothing so far, but we are fairly new to it. **Recommendations to others considering Slaask:** If you've never tried Slaask and are only familiar with its comeptitors for live support, give it a try! **What problems is Slaask solving and how is that benefiting you?** We were using a different support chat solution and have really liked the flexibility Slaask offers over others. ### 16. Best in site client communication tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Ilya M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Slaask?** Simple installation, zero configuration at start, and very huge amount of settings if its needed. **What do you dislike about Slaask?** Administrative panel is something that confuses you. No UX designer were involved in development. **Recommendations to others considering Slaask:** It worth any penny you pay for it. **What problems is Slaask solving and how is that benefiting you?** Client communications with auto answers. ## Slaask Discussions - [What is Slaask used for?](https://www.g2.com/discussions/what-is-slaask-used-for) - [View Slaask pricing details and edition comparison](https://www.g2.com/products/slaask/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-28+03%3A23%3A42+-0500&secure%5Bsession_id%5D=8f89c172-5751-48e3-9141-836042e4ec15&secure%5Btoken%5D=f33f1f817b973f03f61d0fb80fa45ca8e8b14387b2b9bfe74a79542be0088eb6&format=llm_user) ## Slaask Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Slaask Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,451 reviews)