[ SpiceCS... Reviews ](https://www.g2.com/products/spicecsm-engagement-suite/reviews) [ SpiceCS... Reviews ](https://www.g2.com/products/spicecsm-engagement-suite/reviews) # SpiceCSM Engagement Suite Pricing Overview [Editedit](https://my.g2.com/spicecsm-engagement-suite/pricings) ## SpiceCSM Engagement Suite Pricing Key Insights Last updated on Apr 09, 2026 * * * SpiceCSM Engagement Suite offers **2 pricing editions** , starting from **$100.00** to **$130.00**. SpiceCSM Engagement Suite pricing tiers are designed to support different usage levels and team sizes. SpiceCSM Engagement Suite does not offer a **free trial**. Compare the SpiceCSM Engagement Suite pricing table below to figure out the best fit for your needs. Some plans may require you to contact **SpiceCSM** for **custom pricing**. * * * SpiceCSM Engagement Suite: SpiceCSM Professional — $100.00 / /user/mo SpiceCSM Engagement Suite: SpiceCSM Enterprise — $130.00 / /user/mo Rated 4.5 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. SpiceCSM Engagement Suite: SpiceCSM Professional $100.00 /user/mo SpiceCSM Professional provides an industry leading CRM with customizable data objects and interfaces along with reporting for improved and actionable insights. SpiceCSM is always hosted in the cloud and is built on a platform that you can easily expand upon and grow with. Easily integrate and connect to other systems and further increase efficiency with a powerful workflow engine enabling you to create guided processes that significantly enhance the user experience. - Unified User Interface (UUI) - Advanced Account / Case Management (CRM) - Customizable CRM Fields - Skills Based Routing - Universal CTI (Telephony) API - Multiple Brands / Campaigns - Knowledge Base - Standard Reports - Visual Process Editor (Basic) - Guided Process / Agent Scripting - Robust Decision Tree Logic - Data Collection Forms - Variable Based Workflow Logic - Scheduled Business Rules - Customer Facing Processes - White Label (Theming) Engine - Abstract Builder (SpiceCSM Hosted IDE) Show More SpiceCSM Engagement Suite: SpiceCSM Enterprise $130.00 /user/mo Take it to the next level by introducing a more advanced work-flow engine and powerful Live Business Rules. SpiceCSM Enterprise includes access to the Automation Suite which allows you to design unattended business processes and advanced automations. - All the features of SpiceCSM Professional, PLUS: - SpiceCSM Automation Suite Included - Visual Process Editor (Advanced) - Automated Workflow Processes - Live Automated Business Rules - Process Initiated Event Scheduling - Report Builder Design Module Show More SpiceCSM offers 2 core products: SpiceCSM Engagement Suite and SpiceCSM Automation Suite. SpiceCSM Engagement Suite is available in 3 license levels to meet any business requirement: SpiceCSM Team, SpiceCSM Professional, and SpiceCSM Enterprise. SpiceCSM Engagement Suite is billed monthly based on the number of named users in the system. SpiceCSM Automation Suite is available as a single all-inclusive package that provides all of the unattended automation functionality of SpiceCSM. SpiceCSM Automation Suite is billed based on a monthly platform fee plus the number of process files being used in the platform. Pricing information for SpiceCSM Engagement Suite is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase SpiceCSM Engagement Suite must be conducted with the seller. Pricing information was last updated on October 09, 2024 Show More ## Top-Rated Alternatives [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,759) ](https://www.g2.com/products/zoho-desk/reviews) [ ![ConnectWise PSA](https://images.g2crowd.com/uploads/product/hd_favicon/f30f7f8a7fd4546eea1a8ddceef59420/connectwise-psa.svg "ConnectWise PSA") ConnectWise PSA 4/5(582) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Creatio](https://images.g2crowd.com/uploads/product/hd_favicon/1930c008594df667c29cb97114fb1d5a/creatio.svg "Creatio") Creatio 4.6/5(358) ](https://www.g2.com/products/creatio/reviews) [ View All Alternatives ](https://www.g2.com/products/spicecsm-engagement-suite/competitors/alternatives) ## SpiceCSM Engagement Suite Alternatives Pricing The following is a quick overview of editions offered by other [Help Desk Software](https://www.g2.com/categories/help-desk) | ![Zoho Desk](https://images.g2crowd.com/uploads/product/image/small_square/small_square_64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg) [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) ##### FREE | $0.00 | Completely Free upto 3 agents - Email Ticketing - Customer Management - Private Knowledge Base - Multi Language Help desk - Mobile Apps - 24\*5 Email Support - Help Center - Predefined SLAs - Macros [Show More](javascript:void(0);) | | ![Creatio](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2fc9cc74e69f87c8bb89d7a37181ecc7/creatio.png) [Creatio](https://www.g2.com/products/creatio/reviews) ##### Growth | Starting at $40.001 user Per Month | Provide automation to SMB clients - No-code user interface designer - Customization via scripts - Unlimited number of records | | ![Agentforce Service (formerly Salesforce Service Cloud)](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg) [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ##### Starter Suite | Starting at $25.001 User Per Month | The simple CRM suite for marketing, sales, service, and commerce. - Case Management - Knowledge Management - Salesforce Mobile App - Customizable Reports and Dashboards - Task Management, Activity Feed - Lightning App Builder - AppExchange App Integration [Show More](javascript:void(0);) | Various alternatives pricing & plans Pricing information for the above various SpiceCSM Engagement Suite alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. ##### Categories on G2 [ Help Desk ](https://www.g2.com/categories/help-desk)[ Business Process Management ](https://www.g2.com/categories/business-process-management) ##### Explore More [ Best demo automation software for small business ](https://www.g2.com/discussions/best-demo-automation-software-for-small-business)[ What platform integrates work management with collaboration tools? ](https://www.g2.com/discussions/what-platform-integrates-work-management-with-collaboration-tools)[ Top auto dialer services for call centers ](https://www.g2.com/discussions/top-auto-dialer-services-for-call-centers) [ What are the highest-rated financial consulting partners for delivering measurable financial improvement in specific business contexts? ](https://www.g2.com/discussions/what-are-the-highest-rated-financial-consulting-partners-for-delivering-measurable-financial-improvement-in-specific-business-contexts)[ What are the highest-rated financial data APIs for engineering teams needing reliable market feeds without vendor lock-in? ](https://www.g2.com/discussions/what-are-the-highest-rated-financial-data-apis-for-engineering-teams-needing-reliable-market-feeds-without-vendor-lock-in)[ What platform integrates presentation tools with collaboration apps? ](https://www.g2.com/discussions/what-platform-integrates-presentation-tools-with-collaboration-apps) Show More [ Best demo automation software for small business ](https://www.g2.com/discussions/best-demo-automation-software-for-small-business)[ What platform integrates work management with collaboration tools? ](https://www.g2.com/discussions/what-platform-integrates-work-management-with-collaboration-tools)[ Top auto dialer services for call centers ](https://www.g2.com/discussions/top-auto-dialer-services-for-call-centers) [ What are the highest-rated financial consulting partners for delivering measurable financial improvement in specific business contexts? ](https://www.g2.com/discussions/what-are-the-highest-rated-financial-consulting-partners-for-delivering-measurable-financial-improvement-in-specific-business-contexts)[ What are the highest-rated financial data APIs for engineering teams needing reliable market feeds without vendor lock-in? ](https://www.g2.com/discussions/what-are-the-highest-rated-financial-data-apis-for-engineering-teams-needing-reliable-market-feeds-without-vendor-lock-in)[ What platform integrates presentation tools with collaboration apps? ](https://www.g2.com/discussions/what-platform-integrates-presentation-tools-with-collaboration-apps)