Best Help Desk Software - Page 17

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

Usedesk

Usedesk is a customer support platform for automation, analysing and boosting Customer Service that helps to raise client's loyalty. 1. Processing all requests, reviews and mentions about your company in a single window. There is no need to jump between messengers, chats, social networks, email, applications, review sites and forums. Everything is stored in one place. 2. High-speed support powered automation routine work: templates, triggers and auto-replies. Save chat history and answer the common questions automatically to spend more time in non-standard situations and questions. 3. Analytics: the work of the department, agent, period. Choose the conditions and analyse the results in convenient tables. How fast each employee responds, how many requests are processed and how satisfied customers are is now totally clear, one click away in the Report section. We know how challenging Customer Service may be and do our best to be no a soulless system but a full-fledged and friendly client service: - Share our knowledge offline and online: on webinars, meetups and conferences. - Educate the best Customer Service managers. - And always here to help :)

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate Usedesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 8.9/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Usedesk?

  • Seller: Usedesk
  • Year Founded: 2014
  • HQ Location: Tallinn, EE
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Usedesk?

AI-generated summary from verified user reviews

Pros
  • Users are impressed with Usedesk's automation and AI solutions, seamlessly integrating into their support systems.
  • Users are impressed with the customer support of Usedesk, highlighting its easy integration and effective automation solutions.
  • Users find Usedesk’s integrations effortless and effective, enhancing their customer support ecosystem significantly.

What Are Recent G2 Reviews of Usedesk?

What Are G2 Users Discussing About Usedesk?

VI Service Desk

VI Service Desk is an IT asset management software that offers the tools to efficiently manage resources and resolve problems quickly and effectively. Includes a fully integrated Knowledge Base with unlimited categories, Lotus Notes Client and fully web enabled for remote access, in depth reporting, multi tier escalation, and hardware and software asset management.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate VI Service Desk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind VI Service Desk?

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of VI Service Desk?

Zyprr

Zyprr’s solution solves the data fragmentation and business productivity problems with highly customizable and collaborative business process software where you manage all your business activities with a single login. This helps you to enhance your data accuracy, process efficiency and business profitability.

Average Rating: 4.0/5.0

Total Reviews: 3

How Do G2 Users Rate Zyprr?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 6.7/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind Zyprr?

  • Seller: Zyprr
  • Year Founded: 2014
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    5 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of Zyprr?

What Are G2 Users Discussing About Zyprr?

Abhisi

Abhisi is a Help Desk Software that answer support requests anytime, from anywhere using any device.

Average Rating: 3.3/5.0

Total Reviews: 2

How Do G2 Users Rate Abhisi?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Abhisi?

  • Seller: Hemant Jani
  • Year Founded: 2013
  • HQ Location: Vadodara, IN
  • Twitter: @Techovarya
    415 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Abhisi?

Admin24 – Service Desk

Service desk for automating the receipt of requests from clients. The service allows you to accept applications through multiple channels: mail, website, CRM systems, social networks, messengers and API. Allows you to configure the routing of requests, assign SLA and analyze work efficiency.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Admin24 – Service Desk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Admin24 – Service Desk?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Admin24 – Service Desk?

Attendo

Attendo is a set of cloud software tools to improve the communication, organization and development of your business.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate Attendo?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Attendo?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Attendo?

Carecoll

Engage your customers in real time. Delight your website visitors and help your customers instantly.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Carecoll?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Carecoll?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Carecoll?

Chorally

A platform for data driven customer relationship management, able to provide engaging, publishing, analytics and managing customer data in a single tool. Chorally enables brands to explore the full potential of digital customer management integrating multiple touchpoints in a single platform. It allows customers team to deliver more personalized brand experiences based on enriched customer profiles. The platform features a highly intuitive UI and is complemented by top class support and consultancy services.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Chorally?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Chorally?

  • Seller: Chorally
  • Year Founded: 2014
  • HQ Location: Florence, IT
  • Twitter: @getchorally
    915 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    23 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 67% Medium

What Are Recent G2 Reviews of Chorally?

What Are G2 Users Discussing About Chorally?

ConSol*CM

ConSol CM is a software for any situation. It epitomizes flourishing customer relationships and the highest quality for value-creating and internal processes at a smart company.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate ConSol*CM?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind ConSol*CM?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of ConSol*CM?

Corefactors

Corefactors is a RevOps-enabling end-to-end CRM platform. The platform aims to cater to the growing need for a unified platform to manage customer relations and customer-facing teams. With the proliferation of customer touchpoints, intensifying competition, and ever-heightening customer expectations, Corefactors CRM enables the RevOps ecosystem and reduces revenue leakages by aligning them and creating a 360⁰ view of customer and business.

Average Rating: 4.5/5.0

Total Reviews: 11

How Do G2 Users Rate Corefactors?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Corefactors?

  • Seller: Corefactors
  • Year Founded: 2013
  • HQ Location: Bengaluru, IN
  • Twitter: @AICorefactors
    45 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    63 employees on LinkedIn®
  • Phone: +91 80673 35577

Who Uses This Product?

  • Company Size: 45% Small, 27% Large

What Do G2 Reviewers Say About Corefactors?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Corefactors, highlighting its quick setup and seamless communication workflows.
  • Users appreciate the responsive customer support of Corefactors, enhancing communication workflows and overall efficiency.
  • Users value the powerful automation features of Corefactors, enhancing efficiency across sales, marketing, and support.
  • Users appreciate the powerful automation features of Corefactors, reducing manual work and enhancing communication efficiency.
  • Users appreciate the easy integrations of Corefactors, enhancing their communication workflows and automating processes seamlessly.
Cons
  • Users experience dashboard issues with lag, limited customization, and inadequate training materials impacting usability and performance.
  • Users find limited customization options in Corefactors, affecting their ability to tailor the platform effectively.
  • Users face challenges due to limited advanced analytics and customization options, hindering deeper insights and flexibility.
  • Users experience poor customer support, particularly during peak hours, which hampers effective issue resolution.
  • Users notice slow loading times on the dashboard, which hampers their overall experience with Corefactors.

What Are Recent G2 Reviews of Corefactors?

What Are G2 Users Discussing About Corefactors?

CRM and Deals

CRM and Deals for Zendesk — Streamlined Sales Management CRM and Deals for Zendesk is an innovative application seamlessly integrated with the Zendesk platform. It is designed to enhance CRM management and deal tracking directly within Zendesk Support. This all-in-one tool empowers teams with an intuitive interface, visual pipelines, centralized deal management, robust analytics, and seamless communication. 🔹 CRM Functionality: Focused Sales Pipeline Management Comprehensive Deal Management Store and manage all deal information in a centralized location, complete with templates, customizable reports, and automated workflows to ensure deals progress smoothly through each stage. Enhanced Communication Keep client communications connected within the deal interface, with access to relevant ticket information including previous and current interactions, public replies, internal notes, and attachments. Detailed Deal Insights Monitor deal progress with visual indicators such as progress bars, while accessing essential details including contact and company information, product details, custom fields, and reminders for planned emails. Advanced Sales Planning Leverage forecast mode and deal statistics to optimize sales planning. Features include writing product descriptions, uploading attachments, downloading reports, and reviewing scheduled events. Customizable Interface Tailor the app to your team’s workflow with extensive customization options, including pipeline modes, automation settings, table views, field customization, and more. Dedicated Support and Development Benefit from GrowthDot's responsive support team and expert developers, ready to assist with app usage, troubleshooting, and custom plugin development. CRM and Deals for Zendesk simplifies sales pipeline management, enhances communication, and provides actionable insights — all within your Zendesk environment.

Average Rating: 4.6/5.0

Total Reviews: 15

Who Is the Company Behind CRM and Deals?

  • Seller: GrowthDot
  • Year Founded: 2016
  • HQ Location: Ternopil, UA
  • Twitter: @growthdot
    293 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Do G2 Reviewers Say About CRM and Deals?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of the CRM and Deals, making it straightforward to track and maintain pipelines.
  • Users value the easy tracking features of the CRM and Deals, enhancing their business and customer management.
  • Users value the seamless integration of CRM and Deals with Zendesk, enhancing ticket tracking and pipeline management.
  • Users appreciate the seamless integration with Zendesk, making tracking and maintaining pipelines effortless.

What Are Recent G2 Reviews of CRM and Deals?

CustomerFirst

CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate CustomerFirst?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind CustomerFirst?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About CustomerFirst?

AI-generated summary from verified user reviews

Pros
  • Users find that CustomerFirst provides highly effective customer support, ensuring reliable resolution of issues efficiently.
  • Users value the effectiveness of CustomerFirst in resolving issues, enhancing reliability in customer service support.

What Are Recent G2 Reviews of CustomerFirst?

What Are G2 Users Discussing About CustomerFirst?

deeploi

deeploi is the all-in-one IT management platform that helps companies keep their IT simple, secure, efficient and stress-free. The platform is designed for HR teams, founders, and IT leads who want to stop worrying about IT, automate routine tasks, and maintain full visibility. With deeploi, core IT tasks like onboarding and offboarding, device, software, and account management, as well as governance, security, and compliance, run automatically in one place. Personal IT expert support is available exactly when it’s needed. This reduces operational IT stress, minimizes security risks, and delivers measurable value. What you get: • Onboard new hires in under 5 minutes • Order and assign devices in just a few clicks • Securely configured laptops from day one • Support for GDPR compliance and ISO readiness • A real-time overview of all devices, users, and licenses • Unlimited IT support with response times under 30 minutes More than 200 companies across Europe, from startups to agencies and consultancies with 1 to 500+ employees, trust deeploi to run their IT reliably. Pricing is based on a monthly subscription starting at €19 per employee. Additional services such as advanced device protection, managed backups, and Microsoft license procurement, are available at an additional cost.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind deeploi?

  • Seller: deeploi
  • Year Founded: 2023
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of deeploi?

Deskware

Deskware is a reliable, cloud-based customer support software designed to streamline and enhance the customer service experience for businesses of all sizes. By centralizing customer interactions and problem-resolution processes, Deskware enables organizations to efficiently manage support tickets, track communications, and ensure timely responses. Its intuitive interface and comprehensive features make it an invaluable tool for improving customer satisfaction and operational efficiency. Key Features and Functionality: - Cloud SaaS Ticketing System: Access Deskware through any web browser without the need for software installation. The system supports ticket creation via email, online portals, and mobile applications. - Dashboard: Monitor key performance indicators (KPIs relevant to your business, providing real-time insights into support operations. - Recurring Tickets: Automate the creation of tickets for tasks that require regular attention, ensuring consistency and efficiency. - Agent Time Tracking: Log and monitor the time agents spend on various tasks, facilitating resource management and productivity analysis. - Reminders with SMS Integration: Set reminders for specific tickets, with notifications appearing within the application and optional SMS alerts. - Triggers and Automation: Create automated workflows and notifications to streamline ticket management and ensure timely updates. - Customer Satisfaction Surveys: Distribute surveys manually or automatically upon ticket completion to gather valuable customer feedback. - Knowledge Base: Develop and maintain a repository of articles and information, enabling quick reference and self-service options for customers. - Client Portal: Provide customers with access to submit and review tickets at no additional cost, enhancing transparency and engagement. - Vendor Management: Manage information related to vendors, such as ISPs, hosting services, and licensing, within a centralized system. Primary Value and Problem Solved: Deskware addresses the common challenges businesses face in managing customer support by offering a unified platform that integrates various support channels and automates routine tasks. This consolidation reduces the complexity of handling customer inquiries, minimizes response times, and ensures that no ticket goes unnoticed. By enhancing communication between help desk agents and customers, Deskware leads to quicker and more efficient problem resolution, ultimately boosting customer satisfaction and loyalty. Its scalable, cloud-based nature allows businesses to adapt and grow without the constraints of traditional support systems.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Deskware?

  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Deskware?

  • Seller: Deskware
  • Year Founded: 2018
  • HQ Location: Chicago, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Deskware?

E-Helpdesk Support

Integrated Web based Solution for HelpDesk

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate E-Helpdesk Support?

  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind E-Helpdesk Support?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of E-Helpdesk Support?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026