Best Help Desk Software - Page 17
Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use the best help desk software tools to streamline support processes and provide analytics into customer engagement across all communication channels.
These products may contain additional customer self-service and social customer service integrations or live chat software modules.
To qualify for inclusion in the Help Desk category, a product must:
Featured Help Desk Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software.
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Deskware is a reliable, cloud-based customer support software designed to streamline and enhance the customer service experience for businesses of all sizes. By centralizing customer interactions and
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Integrated Web based Solution for HelpDesk
- 50% Small-Business
- 50% Enterprise
- Overview
- User Satisfaction
- Seller Details
eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form.
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all
- 100% Small-Business
547 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Fluent Support is a WordPress help desk plugin that streamlines customer support with AI-powered features, ticket management, and automation. It integrates with multiple channels and tools, offering a
- 50% Small-Business
- 50% Mid-Market
612,225 Twitter followers
- Overview
- User Satisfaction
- Seller Details
HelpDeskEddy is a unified system of customer service that is always at hand for your needs
- 100% Enterprise
3 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to qui
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Helpy is a helpdesk system and open source. It views reports on how many tickets are coming in as well as the productivity of agents.
- 50% Enterprise
- 50% Mid-Market
813 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service d
- 67% Small-Business
- 50% Mid-Market
117 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
i-net HelpDesk is a comprehensive service management solution tailored for medium-sized enterprises, suitable for internal support, ITIL service desks, or as a ticketing system for external customer s
- 100% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups,
- 67% Mid-Market
- 33% Small-Business
949 Twitter followers
- Overview
- User Satisfaction
- Seller Details
IssueCentre offers helpdesk solution with an online ticketing system.
- 100% Small-Business
101 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
JustReply is an AI powered customer support tool that allows early stage companies to have meaningful support conversations with users at scale.
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Liberum Help Desk is a help desk solution for small to medium IT departments and service providers.
- 50% Mid-Market
- 50% Small-Business
