--- title: CustomerFirst Reviews meta_title: 'CustomerFirst Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CustomerFirst works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 3 scale: '5' date_modified: '2026-09-28' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # CustomerFirst Reviews **Vendor:** Rti Software **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About CustomerFirst CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software. ## CustomerFirst Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find that CustomerFirst provides **highly effective customer support** , ensuring reliable resolution of issues efficiently. (1 reviews) - Users value the **effectiveness** of CustomerFirst in resolving issues, enhancing reliability in customer service support. (1 reviews) ## CustomerFirst Reviews ### 1. Connect with CustomerFirst **Rating:** 5.0/5.0 stars **Reviewed by:** pidugu s. | Customer Success Executive, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 29, 2025 **What do you like best about CustomerFirst?** CustomerFirst is highly effective in resolving customer issues, making it a reliable tool for customer service. **What do you dislike about CustomerFirst?** The one area of customer service I dislike is verbally abusive customers. I understand customers get upset and angry and often will take their frustration out on the Customer Service Representative. **What problems is CustomerFirst solving and how is that benefiting you?** CustomerFirst aims to resolve problems related to customer acquisition, retention, and satisfaction, ultimately benefiting businesses by fostering loyalty, boosting brand reputation, and improving customer interactions. ### 2. Great app **Rating:** 5.0/5.0 stars **Reviewed by:** Sai Varma C. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about CustomerFirst?** It is very easy to use and helps in interacting with the users on a live basis and it is sustainable to use the product **What do you dislike about CustomerFirst?** It some times takes longer time to reload **What problems is CustomerFirst solving and how is that benefiting you?** Banking support to the customers on basis of domestic and international transaction ### 3. Effective customer-forward software with a slightly clunky interface **Rating:** 3.5/5.0 stars **Reviewed by:** Shane W. | Personal Chef and Culinary Instructor, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 07, 2019 **What do you like best about CustomerFirst?** CustomerFirst is a blessing to my company, where responding to customer needs in a timely manner is imperative. The main asset provided is the email integration, where customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly. **What do you dislike about CustomerFirst?** The interface feels old-fashioned and clunky. Employees would prefer something a little more up-to-date feeling. Additionally, we would love to be able to label messages/complaints with tags -- that would simplify the organization of the database and allow for the opportunity to apply certain metrics, which would greatly enhance our view of customer issues. **Recommendations to others considering CustomerFirst:** Absolutely take advantage of the time tracking features. It's very helpful for managing expenses for billing customers and users. **What problems is CustomerFirst solving and how is that benefiting you?** Rapid resolution of bugs and other customer issues is the name of the game with software development. That's why we love CustomerFirst -- it enables us to keep track of such problems, identify platform inconsistencies, and stay in touch with customers until issues can be resolved. This software has gone a long way in making our business top-of-the-line in terms of customer service. ## CustomerFirst Discussions - [What is CustomerFirst used for?](https://www.g2.com/discussions/what-is-customerfirst-used-for) - [View CustomerFirst pricing details and edition comparison](https://www.g2.com/products/customerfirst/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-30+00%3A18%3A21+-0500&secure%5Bsession_id%5D=055baef1-9287-4542-acce-371b94572e5a&secure%5Btoken%5D=a96c2ebfe04a5fa5998d26c9e789fd74d72939661d8af7c55fd55ac8fb9eb59b&format=llm_user) ## CustomerFirst Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top CustomerFirst Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (7,884 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,707 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,721 reviews)