CustomerFirst Reviews & Product Details

CustomerFirst is highly effective in resolving customer issues, making it a reliable tool for customer service. Review collected by and hosted on G2.com.

The one area of customer service I dislike is verbally abusive customers. I understand customers get upset and angry and often will take their frustration out on the Customer Service Representative. Review collected by and hosted on G2.com.

It is very easy to use and helps in interacting with the users on a live basis and it is sustainable to use the product Review collected by and hosted on G2.com.

It some times takes longer time to reload Review collected by and hosted on G2.com.

CustomerFirst is a blessing to my company, where responding to customer needs in a timely manner is imperative. The main asset provided is the email integration, where customer need/complaint emails are compiled into an easy-to-use (albeit slightly old-fashioned) database, allowing employees to easily see trends and address needs promptly. Review collected by and hosted on G2.com.

The interface feels old-fashioned and clunky. Employees would prefer something a little more up-to-date feeling. Additionally, we would love to be able to label messages/complaints with tags -- that would simplify the organization of the database and allow for the opportunity to apply certain metrics, which would greatly enhance our view of customer issues. Review collected by and hosted on G2.com.