It's been two months since this profile received a new review

Helpy Reviews & Product Details

Top-Rated Alternatives

Salesforce Service Cloud

4.4/5

(6,784)

View All Alternatives

Helpy Reviews (2)

View Filters

G2 reviews are authentic and verified.

Here's how.

SS

Sebastian S.

Asistente de Sistemas

Mid-Market (51-1000 emp.)

12/21/2019

"Helpy is the future of the help desk service for companies"

4/5

What do you like best about Helpy?

Helpy meets all the requirements required by the organization where I work. I like it, because it has a help desk board in real time, which shows the cases received, pending and resolved, as well as the average response or resolution time. It also has a section of reports that provides information about the incidents by agent in an estimated date of time. Review collected by and hosted on G2.com.

What do you dislike about Helpy?

Honestly the interface has some resolution problems, since it is not fully responsive, so it does not adapt to some screen sizes, however, you can solve it by reducing or increasing the size in the browser. Review collected by and hosted on G2.com.

Recommendations to others considering Helpy:

Helpy is an open source help desk solution. I recommend you review your offer of features, which will surely interest you, for example, chatbots to automate certain tasks, so as to reduce the work for your employees. Review collected by and hosted on G2.com.

What problems is Helpy solving and how is that benefiting you?

My work involves monitoring our databases or tools in the cloud 24 hours a day, so Helpy plays a fundamental role in alerting agents about any inconvenience in any of the services. Currently we can evaluate the agents through their reporting tools, so that we can know their response time or resolution by incident. Review collected by and hosted on G2.com.

OP

Orlando P.

Auxiliar de Soporte Tecnico

Enterprise (> 1000 emp.)

1/4/2020

"Helpy allows customers to offer a live support service"

3.5/5

What do you like best about Helpy?

What I liked the best about Helpy is its user interface, which has an environment very similar to that of an email platform, so learning to use it was a simple task. There are also other features that I like like as:

- It has a Recaptcha system to protect the spam help service.

- Integrates with Google Analytics to send usage statistics for reports and visualization. Review collected by and hosted on G2.com.

What do you dislike about Helpy?

I have encountered an inconvenience in the reports of the agents not displayed on the charts. The problem persists and support is not being of any help. So far your answers have been that the system works correctly. Review collected by and hosted on G2.com.

Recommendations to others considering Helpy:

I think Helpy's help desk service is worth a try. It is an application that integrates with platforms such as Google Analytics to give more professional monitoring to its users. In addition, it is a stable and customizable platform. Review collected by and hosted on G2.com.

What problems is Helpy solving and how is that benefiting you?

Helpy is a solution that has helped us solve customer service inconveniences to our company's users. With this software, we can respond immediately as we can connect it with all our social channels. It has also allowed us to track the agents' feedback with customers. Review collected by and hosted on G2.com.