# Hipporello Reviews **Vendor:** Hipporello **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.5/5.0 **Total Reviews:** 6 ## About Hipporello Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search ## Hipporello Reviews ### 1. Innovative and Versatile Service Desk Solution with Fair Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Sasha N. | Logistics and Supply Chain, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Hipporello?** Hipporello stands out with its modern and aesthetically pleasing design, setting a high bar in the service desk market. The clever and innovative system is complemented by extensive customization options, making it adaptable to a variety of business needs. Its structured interface enhances the overall user experience, making it enjoyable to work with. A significant advantage of Hipporello is its seamless integration with existing websites, allowing for a cohesive user experience while maintaining the unique identity of the brand. Additionally, the pricing of Hipporello is entirely fair, reflecting its value and making it an excellent choice for businesses looking for a cost-effective solution. The platform's ability to be largely concealed within a website is also a plus, as it does not overtly display its third-party nature. **What do you dislike about Hipporello?** On the downside, Hipporello’s German translation needs significant improvement as it is not only inadequate but also missing in some areas, which can be a barrier for non-English speaking users. Furthermore, the email replies include a lengthy Hipporello signature or tag, which can appear unprofessional. Despite its integration capabilities, the Hipporello branding briefly flashes in the title when embedded in a website, before disappearing, which could momentarily disrupt the seamless user experience. **What problems is Hipporello solving and how is that benefiting you?** Hipporello addresses several key issues in our customer service workflow, bringing about significant improvements in both efficiency and professionalism. Firstly, it greatly enhances the structure of customer tickets. This makes it easier for our team to manage and respond to customer inquiries in a timely and organized manner. This improved structuring leads to better oversight, not just for our team but also for our customers. They can now track the progress of their queries more transparently. Moreover, the use of Hipporello has elevated our professional image. The system's sleek design and functionality convey a sense of sophistication and attention to detail. This reflects positively on our brand. This professional appearance, combined with the system's effectiveness, contributes to a more satisfying customer experience. It also streamlines our internal processes, making it a valuable asset for our customer service operations. ### 2. Fast and Informative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Hipporello?** User friendly and features that promote collaboration between teams. Great customer service. **What do you dislike about Hipporello?** Needs formatting features for amounts entered in forms; Needs to allow error message language to be edited. **What problems is Hipporello solving and how is that benefiting you?** Adding efficiency to internal processes betwee teams and orgs. ### 3. Great overall, still needs improvement in certain aspects **Rating:** 3.5/5.0 stars **Reviewed by:** Sourabh P. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about Hipporello?** The overall design & ease of access. I have used this application once only. **What do you dislike about Hipporello?** The time it takes to create the overview which is little long compared to other tools in the market. **What problems is Hipporello solving and how is that benefiting you?** My company had used this to build applications for one of our clients ### 4. Hip Hip Hiporello **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph G. | Consumer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Hipporello?** Its incredibly helpful to me and the teams we work with across the globe and the universe! **What do you dislike about Hipporello?** Almost nothing. Its name recognition is low with other companies we interface with so we have to describe it. **What problems is Hipporello solving and how is that benefiting you?** Communication and honestly issues are being addressed with this app. We like to hold ourselves more accountable than anyone else. ### 5. Hipporello review **Rating:** 4.0/5.0 stars **Reviewed by:** Alikhan B. | Junior mechanical engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2022 **What do you like best about Hipporello?** I really like the functionality of the app. It can be used by big enterprises, medium businesses and even by the small businesses. Makes life really easier. Trello users will understand me. **What do you dislike about Hipporello?** The pricing is bit uncomfortable for small businesses. However, medium businesses and enterprises will be delighted with pricing **What problems is Hipporello solving and how is that benefiting you?** It helps me contact with the users outside of Trello app. ### 6. Amazing robust software for internal use of employees **Rating:** 4.5/5.0 stars **Reviewed by:** Syed A. | operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about Hipporello?** The features are really good like branding custom domain drag and drop **What do you dislike about Hipporello?** Should have developed other software's like ios and android for smoother usage **What problems is Hipporello solving and how is that benefiting you?** Hipporello automated particular actions to simplify specific operations, including sending automated messages to make it even more convenient for their users. ## Hipporello Discussions - [What is Hipporello used for?](https://www.g2.com/discussions/what-is-hipporello-used-for) - [View Hipporello pricing details and edition comparison](https://www.g2.com/products/hipporello/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+23%3A37%3A12+-0500&secure%5Bsession_id%5D=1b4d325e-ccf9-4b0f-91fe-ab4c8e227d5c&secure%5Btoken%5D=02f764bb079a9ed01ba5d975c3fbe0e7974bbc1c04f6a9dc8ac7c03abe07de04&format=llm_user) ## Hipporello Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Generative AI** - AI Text Generation - AI Text Summarization **Reporting** - Dashboards - Time Tracking - Surveys **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Hipporello Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,658 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,283 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,103 reviews)