--- title: interakt Reviews meta_title: 'interakt Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how interakt works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 3 scale: '5' date_modified: '2026-06-21' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # interakt Reviews **Vendor:** Interakt **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About interakt Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All this and more through a one time simple javascript integration. ## interakt Reviews ### 1. Great platform for business who wants to sell on whatsapp and maintain good after sales service **Rating:** 5.0/5.0 stars **Reviewed by:** Harshit P. | Sales Development rep, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2022 **What do you like best about interakt?** Skyrocket your sale with Interakt platform. Very nice platform for selling the products on WhatsApp, streamlining the sales and support process with multi-staff login shared team inbox, notify your customers on WhatsApp, also send enticing offers to your customers on WhatsApp in bulk! **What do you dislike about interakt?** you will get 14 day free trial period but they didn't work on any query or integration. so what is the meaning of trial? **What problems is interakt solving and how is that benefiting you?** Totally a one-stop WhatsApp Business platform that helps your business grow much faster than average. ### 2. Great app for startups to grow faster using this app **Rating:** 5.0/5.0 stars **Reviewed by:** Harshit P. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about interakt?** The best feature I liked is about developing a e-commerce channel which integrated with WhatsApp. **What do you dislike about interakt?** In intial stage plan seems to be expensive side, but now when we started generating revenue through this. It's seems to more worth buying it **What problems is interakt solving and how is that benefiting you?** It helps me to send campaign to people for any event in very easy way, we can send the campaign to huge audience in one shot. ### 3. Cheaper and easier than Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2017 **What do you like best about interakt?** If you aren't a developer and need to push a MVP, then interakt is definately the best for you. **What do you dislike about interakt?** The design could be better and it is not really usable for multi lingual purposes. **What problems is interakt solving and how is that benefiting you?** Keeping contact with clients from prospects to actual users. - [View interakt pricing details and edition comparison](https://www.g2.com/products/interakt/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+12%3A17%3A26+-0500&secure%5Bsession_id%5D=d5b34a5c-ce64-4247-a657-c3a0a73d5b41&secure%5Btoken%5D=7c29f6eeed9a77eba35c680ee33efe18bba61f7412fd33a414020f9317d60476&format=llm_user) ## interakt Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Connectors** - API Integration - Types of Connectors **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Security** - Encryption **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Integration ** - Data Integration - Application Integration **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Automation** - Workload Deployment **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top interakt Alternatives - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,818 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,440 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,956 reviews)