# IssueCentre Reviews
**Vendor:** IssueCentre  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About IssueCentre
IssueCentre offers helpdesk solution with an online ticketing system.




## IssueCentre Reviews
  ### 1. Very user friendly ticketing system

**Rating:** 5.0/5.0 stars

**Reviewed by:** Siddhesh K. | Consultant, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 14, 2023

**What do you like best about IssueCentre?**

The best thing about it is that they give a free trial and a free version. This is a cloud-based ticketing system for all sizes of businesses. It allows us to set up a customized workflow. Reporting also looks good—ease of use. ease of implementation.

**What do you dislike about IssueCentre?**

Looks like the self-service portal will add benefits for the customer. Another thing I can say social media integration will help it to grow widely.

**What problems is IssueCentre solving and how is that benefiting you?**

This is helping us to manage issues reported by customers. Reporting is also very easy.

  ### 2. IssueCentre review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 05, 2024

**What do you like best about IssueCentre?**

Its userfriendly interface to navigate the application

**What do you dislike about IssueCentre?**

More options to describe the issue and show in the summary

**What problems is IssueCentre solving and how is that benefiting you?**

For logging iin the issues and get their resolutions



- [View IssueCentre pricing details and edition comparison](https://www.g2.com/products/issuecentre/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+09%3A02%3A41+-0500&secure%5Bsession_id%5D=c3080c39-ee79-4895-8a76-787702355c96&secure%5Btoken%5D=fc29ffe9e4c8929e2628cf906d1260fa0d7f8bb1f8dd882e24de11b9b3bd19dc&format=llm_user)

## IssueCentre Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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