# EvantoDesk Reviews
**Vendor:** Evantodesk  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About EvantoDesk
4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.




## EvantoDesk Reviews
  ### 1. Quality helpdesking solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** David B. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 07, 2020

**What do you like best about EvantoDesk?**

Evantodesk makes sure that no call for help 'slips between the cracks' by ensuring every request gets actioned. It also helps us to measure and identify any key improvement opportunities.
- And of course helps us keep track of our resolution times.

**What do you dislike about EvantoDesk?**

So far there is nothing that we dislike about the software

**Recommendations to others considering EvantoDesk:**

Need to think through processes around its use and how it is going to be implemented.
For example, having a key person view each email and then quickly assign to the correct person for resolution.

**What problems is EvantoDesk solving and how is that benefiting you?**

It helps to keep a really good record of any UX issues our users are having, so drilling down to root cause and resolving became very straightforward. We now have very few issues coming through.

  ### 2. Has everything you need.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rick B. | Principal, Information Technology and Services, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 04, 2018

**What do you like best about EvantoDesk?**

I literally looked for months for software that could handle everything I needed for my IT support company. Every time I thought we found it, basic features would be missing and support would never get back to me.  I thought most of these should be included but EvantoDesk is the only one that had everything! Support have been VERY responsive getting back to us in minutes.

**What do you dislike about EvantoDesk?**

UI is a little "geeky" but they are working on that. 

**Recommendations to others considering EvantoDesk:**

Try this first! We tried several others but they didn't have all the features we needed.

**What problems is EvantoDesk solving and how is that benefiting you?**

Using this for a support ticket system. It makes the business run much more smoothly since we can send a support request to the right person.


## EvantoDesk Discussions
  - [What is EvantoDesk used for?](https://www.g2.com/discussions/what-is-evantodesk-used-for)

- [View EvantoDesk pricing details and edition comparison](https://www.g2.com/products/evantodesk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+14%3A37%3A07+-0500&secure%5Bsession_id%5D=35338cad-65e4-4e11-a3d2-da7633a1cab2&secure%5Btoken%5D=c6a81541017714801748cec9934ffb26b87d386a855f9a456ed32b6ddd142556&format=llm_user)

## EvantoDesk Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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