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28loops

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5.0 out of 5 stars
2 reviews
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5.0
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28loops Reviews

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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
02/26/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Neat AI ticketing system with an great self-service portal!

|initdesk
What I like most about initdesk is how easy it makes answering and managing customer tickets, just like emails. The workflow is smooth and saves me a ton of time. Beyond the ticketing, their Help Center (which they call the Support Portal) is great. It allows me to provide a top-notch self-service experience so my users can easily find answers to their own questions without even needing to wait for a reply.
Gabriel S.
GS
Gabriel S.
02/24/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Fast, Keyboard-Driven Workflow with Smart AI Replies

|initdesk
Easy of use. Fast flowing interface, plenty of keyboard shortcuts. AI suggested replies. All combined, make for a very fast way of going about clearing out queue.

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