# Top Free Customer Self-Service Software - Page 5 ## How Many Customer Self-Service Software Products Does G2 Track? **Total Products under this Category:** 424 ### Category Stats (Jul 2026) - **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** RingCX (+1.3%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month _Last updated: July 21, 2026_ ## How Does G2 Rank Customer Self-Service Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 80,000+ Authentic Reviews - 424+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. [ Apty ](https://www.g2.com/products/apty/reviews) By [Apty](https://www.g2.com/sellers/apty) [ 4.7/5(147) ](https://www.g2.com/products/apty/reviews) What do users say? Users consistently praise Apty for its ease of use and excellent customer support, which significantly enhances the onboarding experience. The platform's intuitive design allows teams to quickly creat Pros and Cons [ Ease of Use (1) ](https://www.g2.com/products/apty/reviews?qs=pros-and-cons)[ Compatibility Issues (1) ](https://www.g2.com/products/apty/reviews?qs=pros-and-cons) [ Boost.ai ](https://www.g2.com/products/boost-ai/reviews) By [Boost.ai](https://www.g2.com/sellers/boost-ai) [ 4.7/5(39) ](https://www.g2.com/products/boost-ai/reviews) What do users say? Users consistently praise the platform for its intuitive interface and excellent customer support, which make it easy to build and manage conversational AI solutions without extensive coding knowledge Pros and Cons [ Ease of Use (20) ](https://www.g2.com/products/boost-ai/reviews?qs=pros-and-cons)[ Improvements Needed (8) ](https://www.g2.com/products/boost-ai/reviews?qs=pros-and-cons) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ Phonely ](https://www.g2.com/products/phonely/reviews) By [Phonely](https://www.g2.com/sellers/phonely) [ 4.8/5(11) ](https://www.g2.com/products/phonely/reviews) What do users say? Users consistently praise Phonely for its human-like interactions and ability to save time by efficiently managing calls. The platform's AI capabilities allow businesses to handle communications seaml [ Alhena AI ](https://www.g2.com/products/alhena-ai/reviews) By [Alhena AI](https://www.g2.com/sellers/alhena-ai) [ 4.9/5(35) ](https://www.g2.com/products/alhena-ai/reviews) What do users say? Users consistently praise the product for its high accuracy and ease of use, noting that it effectively handles customer queries and integrates seamlessly with existing systems. Many appreciate the re Pros and Cons [ Customer Support (2) ](https://www.g2.com/products/alhena-ai/reviews?qs=pros-and-cons)[ AI Limitations (1) ](https://www.g2.com/products/alhena-ai/reviews?qs=pros-and-cons) [ Engageware ](https://www.g2.com/products/engageware/reviews) By [Engageware](https://www.g2.com/sellers/engageware) [ 4.4/5(131) ](https://www.g2.com/products/engageware/reviews) What do users say? Users consistently praise the product for its ease of use and ability to streamline scheduling, allowing clients to book appointments without back-and-forth communication. The integration with existin Pros and Cons [ Ease of Use (8) ](https://www.g2.com/products/engageware/reviews?qs=pros-and-cons)[ Expensive (3) ](https://www.g2.com/products/engageware/reviews?qs=pros-and-cons) [ Deskpro ](https://www.g2.com/products/deskpro/reviews) By [Deskpro](https://www.g2.com/sellers/deskpro) [ 4.2/5(98) ](https://www.g2.com/products/deskpro/reviews) What do users say? Users consistently praise the ease of use and customizability of Deskpro, highlighting how it simplifies ticket management and enhances collaboration among team members. Many appreciate the responsive Pros and Cons [ Ease of Use (19) ](https://www.g2.com/products/deskpro/reviews?qs=pros-and-cons)[ Ticketing Issues (9) ](https://www.g2.com/products/deskpro/reviews?qs=pros-and-cons) [ NiCE CXone ](https://www.g2.com/products/nice-cxone/reviews) By [NiCE](https://www.g2.com/sellers/nice) [ 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) What do users say? Users consistently praise the ease of use and intuitive interface of NiCE CXone Mpower, highlighting how it simplifies call management and enhances productivity. Many appreciate its ability to integra Pros and Cons [ Ease of Use (38) ](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons)[ Call Issues (14) ](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons) [ Teamwork Desk ](https://www.g2.com/products/teamwork-desk/reviews) By [Teamwork](https://www.g2.com/sellers/teamwork) [ 4.3/5(58) ](https://www.g2.com/products/teamwork-desk/reviews) What do users say? Users consistently praise the ease of use and efficient ticket management provided by Teamwork Desk, which helps streamline support processes and improve team collaboration. Many appreciate its abilit Pros and Cons [ Automation (1) ](https://www.g2.com/products/teamwork-desk/reviews?qs=pros-and-cons)[ Learning Curve (1) ](https://www.g2.com/products/teamwork-desk/reviews?qs=pros-and-cons) [ Plivo ](https://www.g2.com/products/plivo/reviews) By [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) [ 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) What do users say? Users consistently praise Plivo for its ease of use and affordable pricing, making it a reliable choice for SMS and voice communication. Many appreciate the straightforward integration process and the Pros and Cons [ Ease of Use (30) ](https://www.g2.com/products/plivo/reviews?qs=pros-and-cons)[ Poor Customer Support (12) ](https://www.g2.com/products/plivo/reviews?qs=pros-and-cons) [ HappyFox Help Desk ](https://www.g2.com/products/happyfox-help-desk/reviews) By [HappyFox Inc.](https://www.g2.com/sellers/happyfox-inc) [ 4.5/5(137) ](https://www.g2.com/products/happyfox-help-desk/reviews) What do users say? Users consistently praise the ease of use and customization of HappyFox Help Desk, noting that it allows teams to manage tickets efficiently and adapt the system to their specific needs. Many apprecia Pros and Cons [ Ease of Use (7) ](https://www.g2.com/products/happyfox-help-desk/reviews?qs=pros-and-cons)[ Call Functionality (1) ](https://www.g2.com/products/happyfox-help-desk/reviews?qs=pros-and-cons) [ elevio by Dixa ](https://www.g2.com/products/elevio-by-dixa/reviews) By [Dixa](https://www.g2.com/sellers/dixa) [ 4.9/5(15) ](https://www.g2.com/products/elevio-by-dixa/reviews) What do users say? Users consistently praise the ease of use and quick setup of this software, highlighting how it simplifies the creation of knowledge bases and in-app support. The responsive support team further enhan [ Kindly ](https://www.g2.com/products/kindly/reviews) By [Kindly](https://www.g2.com/sellers/kindly) [ 4.9/5(32) ](https://www.g2.com/products/kindly/reviews) What do users say? Users consistently praise the user-friendly interface and the responsive support from the Kindly team, highlighting how easy it is to set up and customize chatbots. Many appreciate the proactive assis Pros and Cons [ Customer Support (6) ](https://www.g2.com/products/kindly/reviews?qs=pros-and-cons)[ Learning Curve (2) ](https://www.g2.com/products/kindly/reviews?qs=pros-and-cons) [ ViaSay ](https://www.g2.com/products/viasay/reviews) By [ViaSay](https://www.g2.com/sellers/viasay) [ 4.6/5(50) ](https://www.g2.com/products/viasay/reviews) What do users say? Users consistently praise the customer support and ease of use of the platform, highlighting the team's responsiveness and willingness to assist with implementation and ongoing needs. Many appreciate Pros and Cons [ Customer Support (1) ](https://www.g2.com/products/viasay/reviews?qs=pros-and-cons)[ AI Limitations (1) ](https://www.g2.com/products/viasay/reviews?qs=pros-and-cons) [ LiveHelpNow ](https://www.g2.com/products/livehelpnow/reviews) By [LiveHelpNow](https://www.g2.com/sellers/livehelpnow) [ 4.3/5(158) ](https://www.g2.com/products/livehelpnow/reviews) What do users say? Users consistently praise the product for its ease of use and responsive support, highlighting how it simplifies customer interactions and integrates various communication channels. Many appreciate th Pros and Cons [ AI Technology (1) ](https://www.g2.com/products/livehelpnow/reviews?qs=pros-and-cons)[ Admin Control Issues (1) ](https://www.g2.com/products/livehelpnow/reviews?qs=pros-and-cons) [ UseResponse ](https://www.g2.com/products/useresponse/reviews) By [UseResponse](https://www.g2.com/sellers/useresponse) [ 4.5/5(22) ](https://www.g2.com/products/useresponse/reviews) What do users say? Users consistently praise the ease of use and responsive customer support of this software, highlighting its flexibility in meeting diverse needs. Many appreciate how it simplifies customer interactio [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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