# Top Free Customer Self-Service Software - Page 5 Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) to ensure you get the right product. ## View Free Customer Self-Service Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **184** Customer Self-Service Products Available View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) ### [Gallabox](https://www.g2.com/products/gallabox/reviews) [By MangoLeap](https://www.g2.com/sellers/mangoleap) [ (169)4.6 out of 5 ](https://www.g2.com/products/gallabox/reviews#reviews "Read Gallabox Reviews") Product Description Gallabox is an AI-powered customer conversation platform built for businesses that depend on fast, consistent and high-quality customer engagement. The platform helps teams manage conversations across **Users:** Founder, CEO · **Industries:** Education Management, Apparel & Fashion · **Market Segment:** 73% Small-Business, 21% Mid-Market User SentimentHow are these determined? Reviewers like the clean, intuitive interface, the practical features for business use, the seamless integration with HubSpot CRM, and the responsive customer support. Users reported limitations in the reporting/dashboard features, a less polished mobile app, a lack of transparency in the pricing structure, and inconsistent customer support response times. Year Founded 2020 HQ Location Chennai, IN Company Website https://gallabox.com/ Twitter @gallabox LinkedIn® Page https://www.linkedin.com/company/gallabox/ ### [ViaSay](https://www.g2.com/products/viasay/reviews) [By ViaSay](https://www.g2.com/sellers/viasay) [ (50)4.6 out of 5 ](https://www.g2.com/products/viasay/reviews#reviews "Read ViaSay Reviews") Product Description Provide simple and efficient customer interactions with ViaSay's chatbot and conversational AI platform. ViaSay helps customer service teams overcome common challenges, allowing them to automate larg **Industries:** Airlines/Aviation, Leisure, Travel & Tourism · **Market Segment:** 50% Mid-Market, 34% Enterprise ![Francis H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francis H.") FH How the platform is built and designed for CX automation and cost saving. Also great implementation and consultancy support from Mindsay team with...[Read review](https://www.g2.com/products/viasay/reviews/viasay-review-4575381) ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL The ease of use and ability to build with no technical expertise.[Read review](https://www.g2.com/products/viasay/reviews/viasay-review-4736299) Year Founded 2016 HQ Location Paris, Île-de-France Company Website https://www.viasay.io/ Twitter @Mindsay\_ai LinkedIn® Page https://www.linkedin.com/company/10657010/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [Albus](https://www.g2.com/products/albus/reviews) [By Springworks](https://www.g2.com/sellers/springworks-728dc1d8-068f-4882-92ab-3d22b34ad87c) [ (67)4.6 out of 5 ](https://www.g2.com/products/albus/reviews#reviews "Read Albus Reviews") Product Description Albus helps search for information spread across all your workplace apps from one place. He uses GPT-4 and the latest AI technologies to instantly find the answers you need. He understands contexts i **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 60% Small-Business, 37% Mid-Market TT Without a doubt, what satisfies me the most is "Integrations". Yes we can use ChatGPT from openAI or PoE but at $19/m, and there are more complex...[Read review](https://www.g2.com/products/albus/reviews/albus-review-8647714) ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") UW I like how Albus is so easy to use and free for all. It give better results than GPT 3.5 and have good quality of customer support as well. I hope...[Read review](https://www.g2.com/products/albus/reviews/albus-review-8749986) Year Founded 2014 HQ Location Santa Monica, CA Company Website https://springworks.in/ Twitter @springroleinc LinkedIn® Page https://www.linkedin.com/company/springrole ### [Zowie](https://www.g2.com/products/zowie/reviews) [By Zowie Inc.](https://www.g2.com/sellers/zowie-inc) [ (73)4.7 out of 5 ](https://www.g2.com/products/zowie/reviews#reviews "Read Zowie Reviews") Product Description Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s **Industries:** Retail, Consumer Services · **Market Segment:** 48% Small-Business, 40% Mid-Market ![Aleksandra G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aleksandra G.") AG Zowie works seamlessly with Messenger !! [Read review](https://www.g2.com/products/zowie/reviews/zowie-review-4773971) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is...[Read review](https://www.g2.com/products/zowie/reviews/zowie-review-6785709) Year Founded 2019 HQ Location New York Company Website https://getzowie.com/ Twitter @ZowieAI LinkedIn® Page https://www.linkedin.com/company/18129228/ ### [eDesk](https://www.g2.com/products/edesk/reviews) [By xSellco Software](https://www.g2.com/sellers/xsellco-software) [ (73)4.5 out of 5 ](https://www.g2.com/products/edesk/reviews#reviews "Read eDesk Reviews") Product Description eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. **Users:** Director · **Industries:** Retail, Automotive · **Market Segment:** 77% Small-Business, 14% Mid-Market JM Like many other helpdesk software providers, they had suitable integrations.[Read review](https://www.g2.com/products/edesk/reviews/edesk-review-8839238) ![Abderrahmane H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abderrahmane H.") AH eDesk truly shines with its comprehensive platform integrations - it connects seamlessly with all the channels we need without any hassle. The...[Read review](https://www.g2.com/products/edesk/reviews/edesk-review-11409477) HQ Location Dublin, Dublin Company Website https://www.xsellco.com/ Twitter @XSellco LinkedIn® Page https://www.linkedin.com/company/edeskdotcom/ ### [Capacity](https://www.g2.com/products/capacity/reviews) [By Capacity](https://www.g2.com/sellers/capacity) [ (93)4.7 out of 5 ](https://www.g2.com/products/capacity/reviews#reviews "Read Capacity Reviews") Product Description Capacity is a unified CX Automation Platform engineered to eliminate the operational chaos of rising support costs, fragmented technology, and increasing customer expectations. Built specifically for **Industries:** Financial Services, Retail · **Market Segment:** 40% Mid-Market, 33% Small-Business ![Irfanudeen S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irfanudeen S.") IS LumenVox ASR is best at its accuracy, the accuracy rate of LumenVox is unbeatable, it catches every pitch clearly and is highly accurate in the...[Read review](https://www.g2.com/products/capacity/reviews/capacity-review-5455081) ![Girish B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Girish B.") GB make its easier task for the speech recognition soft over the time the imp in its diagnostics feature has increased its effectiveness[Read review](https://www.g2.com/products/capacity/reviews/capacity-review-5477305) Year Founded 2017 HQ Location University City, Missouri Company Website https://www.capacity.com Twitter @GoCapacity LinkedIn® Page https://www.linkedin.com/company/teamcapacity/ ### [Helpwise](https://www.g2.com/products/helpwise/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (181)4.6 out of 5 ](https://www.g2.com/products/helpwise/reviews#reviews "Read Helpwise Reviews") Product Description Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various ch **Users:** CEO, Owner · **Industries:** Marketing and Advertising, Computer Software · **Market Segment:** 90% Small-Business, 10% Mid-Market MT First, Helpwise is easy to use. I have a small team of 3 that utilizes Helpwise to provide support to our small business clients. Previously we...[Read review](https://www.g2.com/products/helpwise/reviews/helpwise-review-5127816) ![Verified User in Online Media](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Online Media") UO Helpwise has a clean UI and lots of smart integrations which make you more productive. It's cheaper than popular rivals and has more features than...[Read review](https://www.g2.com/products/helpwise/reviews/helpwise-review-5139001) Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ ### [Replicant](https://www.g2.com/products/replicant-replicant/reviews) [By Replicant](https://www.g2.com/sellers/replicant) [ (45)4.7 out of 5 ](https://www.g2.com/products/replicant-replicant/reviews#reviews "Read Replicant Reviews") Product Description Replicant is the leader in agentic AI for customer service. Our platform replicates your top-performing agents to automate complex conversations across voice, chat, and SMS, delivering instant, reliab **Industries:** Financial Services, Health, Wellness and Fitness · **Market Segment:** 51% Mid-Market, 42% Enterprise ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT The ability to allow customers to be independent and free up our agents.[Read review](https://www.g2.com/products/replicant-replicant/reviews/replicant-review-9576638) ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Though Replicant staff members (at all levels) who were involved with our project NOT familiar with the paratransit operations, they were able to...[Read review](https://www.g2.com/products/replicant-replicant/reviews/replicant-review-9585738) Year Founded 2017 HQ Location San Francisco, California Company Website https://www.replicant.ai/ Twitter @replicant LinkedIn® Page https://www.linkedin.com/company/replicant/ ### [Mihup](https://www.g2.com/products/mihup/reviews) [By Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) [ (68)4.7 out of 5 ](https://www.g2.com/products/mihup/reviews#reviews "Read Mihup Reviews") Product Description Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI **Users:** Quality Analyst · **Industries:** Financial Services, Consumer Services · **Market Segment:** 59% Mid-Market, 25% Small-Business User SentimentHow are these determined? Users like Mihup's accuracy and clarity in speech analytics, its seamless multilingual voice recognition, its ability to integrate with existing call systems and CRM tools, and the proactive and knowledgeable customer support team. Reviewers mentioned that the user interface could be improved, the initial configuration for large datasets can be time-consuming, and the platform lacks transparency in pricing and other details. Year Founded 2016 HQ Location Kolkata, India Company Website https://mihup.ai/ Twitter @mihup\_ai LinkedIn® Page https://www.linkedin.com/company/mihup/ ### [Deskpro](https://www.g2.com/products/deskpro/reviews) [By Deskpro](https://www.g2.com/sellers/deskpro) [ (98)4.2 out of 5 ](https://www.g2.com/products/deskpro/reviews#reviews "Read Deskpro Reviews") Product Description Deskpro is the only help desk platform that enables support across every channel, powered by the AI of your choice, with comprehensive security, compliance and data privacy options. Deskpro deploym **Industries:** Information Technology and Services, Computer & Network Security · **Market Segment:** 46% Small-Business, 45% Mid-Market ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH Easy to manage support tickets with customers[Read review](https://www.g2.com/products/deskpro/reviews/deskpro-review-9681823) ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI There are many features that we don't use that may be useful for others. It is intuitive and the interface looks slick both for customers and...[Read review](https://www.g2.com/products/deskpro/reviews/deskpro-review-9683484) Year Founded 2002 HQ Location Austin, TX Company Website https://www.deskpro.com/ LinkedIn® Page https://www.linkedin.com/company/1178218/ ### [Enchant](https://www.g2.com/products/enchant/reviews) [By Enchant](https://www.g2.com/sellers/enchant) [ (65)4.8 out of 5 ](https://www.g2.com/products/enchant/reviews#reviews "Read Enchant Reviews") Product Description Enchant is a helpdesk and knowledge base software solution. **Users:** Director · **Industries:** Retail, Computer Software · **Market Segment:** 83% Small-Business, 12% Mid-Market KB We had been using a competitor's software for years when they raised the price by 4x (four times). The software company had been bought out by a...[Read review](https://www.g2.com/products/enchant/reviews/enchant-review-9205923) ![Stefan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefan C.") SC If you do expect your ticketing to simply just work ... When your business requires support in no time at all ... Looking for a rock solid...[Read review](https://www.g2.com/products/enchant/reviews/enchant-review-9427906) HQ Location Arkansas, United States Company Website https://enchant.com Twitter @enchant LinkedIn® Page https://www.linkedin.com/company/enchant-com/ ### [Helpdesk 365](https://www.g2.com/products/helpdesk-365/reviews) [By CubicLogics](https://www.g2.com/sellers/cubiclogics) [ (243)4.7 out of 5 ](https://www.g2.com/products/helpdesk-365/reviews#reviews "Read Helpdesk 365 Reviews") Product Description Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly **Industries:** Insurance, Computer & Network Security · **Market Segment:** 49% Mid-Market, 9% Enterprise AP It is a free ticketing system ,without any additional charges unlike other systems. You can use your mobile phone for ticketing ,Our team works...[Read review](https://www.g2.com/products/helpdesk-365/reviews/helpdesk-365-review-9423062) AN Heldesk 365 is very user friendly and easy to setup. We could start handling customer tickets quickly after getting it, whether we purchased it or...[Read review](https://www.g2.com/products/helpdesk-365/reviews/helpdesk-365-review-9744424) Year Founded 2015 HQ Location Wilmington, US Company Website https://www.apps365.com/ Twitter @cubiclogics LinkedIn® Page https://www.linkedin.com/company/cubiclogics/ ### [Gleap](https://www.g2.com/products/gleap-gleap/reviews) [By Gleap](https://www.g2.com/sellers/gleap) [ (52)4.6 out of 5 ](https://www.g2.com/products/gleap-gleap/reviews#reviews "Read Gleap Reviews") Product Description Gleap is an AI-native customer support and product platform that connects support, feedback, product, and engineering in a single loop. Instead of stopping at the support ticket, Gleap runs a team of **Industries:** Computer Software · **Market Segment:** 69% Small-Business, 10% Mid-Market ![Anshul B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anshul B.") AB I find the AI assistant feature called Kai really good for customer support. I like the design of the product, and they are making improvements...[Read review](https://www.g2.com/products/gleap-gleap/reviews/gleap-review-12347055) ![Greg W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Greg W.") GW What we like best about Gleap is that it delivers a modern, well-rounded support platform without the bloated pricing model that so many...[Read review](https://www.g2.com/products/gleap-gleap/reviews/gleap-review-12518110) Year Founded 2020 HQ Location Schwarzach, AT Company Website https://gleap.io/ Twitter @GleapHQ LinkedIn® Page https://www.linkedin.com/company/gleap ### [Kindly](https://www.g2.com/products/kindly/reviews) [By Kindly](https://www.g2.com/sellers/kindly) [ (32)4.9 out of 5 ](https://www.g2.com/products/kindly/reviews#reviews "Read Kindly Reviews") Product Description Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solut **Market Segment:** 44% Mid-Market, 41% Small-Business ![Susanne H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Susanne H.") SH Kindly helps us give quicker support to our members. It is also a pleasure to work with the people behind kindly who always provide good and...[Read review](https://www.g2.com/products/kindly/reviews/kindly-review-7766761) ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL We are very happy with the collaboration so far with Kindly. They are very swift to solve our problems and needs. Our Customer Success manager from...[Read review](https://www.g2.com/products/kindly/reviews/kindly-review-8839472) Year Founded 2016 HQ Location Oslo, NO Company Website https://www.kindly.ai/ LinkedIn® Page https://www.linkedin.com/company/kindlyai/ ### [Boost.ai](https://www.g2.com/products/boost-ai/reviews) [By Boost.ai](https://www.g2.com/sellers/boost-ai) [ (39)4.7 out of 5 ](https://www.g2.com/products/boost-ai/reviews#reviews "Read Boost.ai Reviews") Product Description Boost.ai is the trusted leader in AI-powered customer experience solutions for regulated industries. Built for security, speed, and scale, the platform enables fast deployment, high-resolution rates, **Industries:** Telecommunications, Banking · **Market Segment:** 38% Mid-Market, 36% Enterprise User SentimentHow are these determined? Users frequently mention the platform's flexibility, user customizability, ease of use, excellent language understanding, and the ability to quickly build and maintain advanced conversation flows without coding. Users mentioned issues with the initial tech support, lack of best practices in using their AI tools, high cost of conversation for slower paced interactions, and challenges in understanding new features and advanced configurations. Year Founded 2016 HQ Location Sandnes, Rogaland Company Website https://www.boost.ai/ Twitter @boost\_ai\_ LinkedIn® Page https://www.linkedin.com/company/boost-ai/about [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. 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