G2

Sarah M.

Partner Care Manager

Mid-Market (51-1000 emp.)

12/20/2022

"Great HelpDesk Platform with Visual Appeal"

4.5/5

What do you like best about Teamwork Desk?

I am thankful for the intricate features that keep tickets organized and searchable. The "Follow" feature is helpful when you aren't the one who needs to reply but you want to ensure that the customer is responded to, and the modern design of Teamwork Desk far surpasses the other helpdesks on the market. Review collected by and hosted on G2.com.

What do you dislike about Teamwork Desk?

Adjusting some of the settings, such as notifications, can be a bit tricky to find, but the only real "complaint" I have is that I have to turn on our Auto-Away message the minute I want it to go live (so I have to work on a holiday to turn it on) rather than having the option to pick the days it is active for. This is also relevant for turning it off. Many times we forget the auto-away message is on until a customer tells us it is still active. Review collected by and hosted on G2.com.

What problems is Teamwork Desk solving and how is that benefiting you?

We are able to keep our inquiries streamlined and organized. Customers get quick responses from us, and we can avoid having emails getting lost because they are easy to assign, reply, to know when someone replies, and solve/close tickets. We also are able to get immediate feedback from customers which helps me as a manager celebrate my team's wins and address any concerns. Review collected by and hosted on G2.com.