![Elien D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elien D.")
ED

Elien D.

Enterprise (\> 1000 emp.)

4/3/2023

"Working with Laiye is a true pleasure"

4.5/5

What do you like best about ViaSay?

Laiye excels in the support you receive: our account manager is always ready to assist us with any questions and to set up training and new use cases. Improvements are proposed proactively based on precise analyses that are discussed in recurrent meetings. If you are a starter, this support is of immense value.

The platform is straightforward and easy to use. Review collected by and hosted on G2.com.

What do you dislike about ViaSay?

Altering or building use cases in the advanced flow builder requires assistance. However, our account manager was always able to assist in these cases, and Laiye has recently implemented a flow builder 2.0 that makes building use cases much more intuitive and accessible to any user.

This point has thus been tackled in the meantime. Review collected by and hosted on G2.com.

What problems is ViaSay solving and how is that benefiting you?

Laiye helps us lowering our Service Centre phone calls by leading customers to the correct information on our website. In case no relevant answer can be found, or human assistance is required, the bot can hand over the conversation to an agent to help the customer within the chat window. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

See what 49 reviewers think of ViaSay

4.6 out of 5 · Verified reviews from real users

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