G2

Lizzie P.

Senior Operations Analyst

Mid-Market (51-1000 emp.)

11/25/2025

"Efficient Ticket Management Made Easy with Teamwork Desk"

4/5

What do you like best about Teamwork Desk?

Teamwork Desk is pretty easy to use. It has a lot of features and capabilities built in as well as efficiencies and automations. It has provided us with a centralized ticketing system for a few teams (as users) to receive and manage requests and questions. Helps us to track tickets, progress, etc. We use it daily, and it has helped us stay on top of requests and tickets as compared to having them sent via email. Review collected by and hosted on G2.com.

What do you dislike about Teamwork Desk?

Do not have too many dislikes. The bigger challenge was just getting used to it - change takes some time and adjusting. I think there is likely a lot more we could do to better utilize and take advantage of what is available. Review collected by and hosted on G2.com.

What problems is Teamwork Desk solving and how is that benefiting you?

It provides our teams with a centralized ticketing system (as users). It helps us to keep track of the tickets better, compared to when they were previously sent via email. We have been able to utilize some of the automations and efficiencies to help us be quicker and more efficient. Provides us with insight into where issues are, what we spend time on, and other aspects. Review collected by and hosted on G2.com.