G2

Johan K.

Small-Business (50 or fewer emp.)

1/11/2022

"Fantastic self-service solution for adding an extra layer of understanding"

5/5

What do you like best about elevio by Dixa?

We just love that 10% of our visitors can help themselves to find answers to questions that might hold them back. Great digital experience. The onboarding and the agile support was impressive. Review collected by and hosted on G2.com.

What do you dislike about elevio by Dixa?

There's nothing we really dislike. But would really be happy if it would be easier to integrate the FAQ inside the existing webpage not having to open a separate tab in another window for loading the FAQ. We have a lot of languages and domains so redirecting them back to the right page is hard. Review collected by and hosted on G2.com.

Recommendations to others considering elevio by Dixa:

They have good integrations to other solutions so transfer the knowledge base is easy. It works well with other systems. Review collected by and hosted on G2.com.

What problems is elevio by Dixa solving and how is that benefiting you?

We are providing answers at the right time and right page for the relevant questions that might arise. Also, it helps us to get the processes documented so it is easier to transfer knowledge to new customers as well employees. I have tried a few solutions and this one is by far the best. An excellent solution to provide contextual support to our customers. Review collected by and hosted on G2.com.