SW

Sean W.

Mid-Market (51-1000 emp.)

2/7/2024

"Solid product for a great price"

4.5/5

What do you like best about LiveHelpNow?

Great pricepoint. Support is very responsive and helpful. Feature requests never feel like they dissappear into the aether. Permissions granularity is fantastic. Review collected by and hosted on G2.com.

What do you dislike about LiveHelpNow?

I don't like that I can't disable the challenge scoring system. For our usecase, we do not need the system to score staff service quality and compare it to other staff, and it doesnt lead to a productive environment for us. I just have to tell staff to ignore the number.

The configuration settings can also be fairly unintuitive (but after some time, that goes away, and I really havent had to tweak much since initial implementation besides adding/removing agents here and there). Their onboarding support is also super responsive, which alleviated that frustration as well. Review collected by and hosted on G2.com.

What problems is LiveHelpNow solving and how is that benefiting you?

It allows folks to reach out to us if they arent comfortable calling or emailing. It takes down support times as well because people are not waiting in lines to ask a very quick and easy question. Review collected by and hosted on G2.com.

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4.3 out of 5 · Verified reviews from real users

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