The user interface is clean and robust without being distracting. Also, the notifications are highly customizable and work as expected--very intuitive. My ticket and workload visibility have never been better.

The performance is very good since it was optimized for our infrastructure, and it is ver reliable. We hve not had a down-time yet.

Our team also appreciated the implementaiton team who helped us personalize our DeskPro instance. Eloise was so knowledgable and easy to work with. Review collected by and hosted on G2.com.

Deskpro ticket structure takes some getting used to. There is no "body" or "subject" to the case; only a title and the initial email or note. This is not a problem, but it is a different approach. Review collected by and hosted on G2.com.